Roles & Responsibilities
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Be part of the customer success team and own a process in user onboarding journey
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Own the Revenue Operations end-to-end for our Customers; helping out Customers from post-sales to program onboarding.
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Ensure good customer experience and execute a feedback loop to improve the related processes
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Understand Crio’s product offerings and customer acquisition process
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Organize and manage work and report progress with CRM/Spreadsheets
Skills/Expectations
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Good communication skills in English and Hindi (optional)
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1+ years exp of customer handling roles preferred
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Motivation and drive to learn and grow in career
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Problem solving skills to handle work scenarios, take decisions and manage the work in a time effective manner
Shubham Vishwakarma
Full Stack Developer - Averlon
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What is the role?
Expected to manage the product plan, engineering, and delivery of Plum Integration activities. Plum is a rewarding and incentive infrastructure for businesses. It's a unified integrated suite of products to handle various rewarding use cases for consumers, sales, channel partners, and employees. 31% of the total tech team is aligned towards this product and comprises 32 members within Plum Tech, Quality, Design, and Product management. The annual FY 2019-20 revenue for Plum was $ 40MN and is showing high growth potential this year as well. The product has a good mix of both domestic and international clientele and is expanding. The role will be based out of our head office in Bangalore, Karnataka however we are open to discuss the option of remote working with 25 - 50% travel.
Key Responsibilities
- Scope and lead technology with the right product and business metrics.
- Directly contribute to product development by writing code if required.
- Architect systems for scale and stability.
- Serve as a role model for our high engineering standards and bring consistency to the many codebases and processes you will encounter.
- Collaborate with stakeholders across disciplines like sales, customers, product, design, and customer success.
- Code reviews and feedback.
- Build simple solutions and designs over complex ones and have a good intuition for what is lasting and scalable.
- Define a process for maintaining a healthy engineering culture (Cadence for one-on-ones, meeting structures, HLDs, Best Practices In development, etc.).
What are we looking for?
- Manage a senior tech team of more than 5 direct and 10 indirect developers.
- Should have experience in handling e-commerce applications at scale.
- Should have experience working with applications like HubSpot salesforce and other CRM.
- Should have experience in B2B integrations.
- Should have at least 10+ years of experience in software development, agile processes for international e-commerce businesses.
- Should be extremely hands-on, with an Automate as much as possible mind set full-stack developer.
- Should exhibit skills to build a good engineering team and culture.
- Should be able to handle the chaos with product planning, prioritizing, customer-first approach.
- Technical proficiency
- Frameworks like React, React Native, Node.js, GraphQL
- Databases technologies like Elasticsearch, Redis, MySQL, MongoDB, Kafka
- Dev ops to manage and architect infra - AWS, CI/CD (Jenkins)
- System Architecture w.r.t Microservices, Cloud Development, DB Administration, Data Modeling
- Understanding of security principles and possible attacks and mitigate them.
Whom will you work with?
You will lead the Plum Integration Engineering team and work in close conjunction with the Tech leads of Plum with some cross-functional stake with other products. Your will report to the CTO directly.
What can you look for?
Kubernetes
Amazon Web Services (AWS)
Docker
Jenkins- Strong communication skills (written and verbal)
- Responsive, reliable and results oriented with the ability to execute on aggressive plans
- A background in software development, with experience of working in an agile product software development environment
- An understanding of modern deployment tools (Git, Bitbucket, Jenkins, etc.), workflow tools (Jira, Confluence) and practices (Agile (SCRUM), DevOps, etc.)
- Expert level experience with AWS tools, technologies and APIs associated with it - IAM, Cloud-Formation, Cloud Watch, AMIs, SNS, EC2, EBS, EFS, S3, RDS, VPC, ELB, IAM, Route 53, Security Groups, Lambda, VPC etc.
- Hands on experience with Kubernetes (EKS preferred)
- Strong DevOps skills across CI/CD and configuration management using Jenkins, Ansible, Terraform, Docker.
- Experience provisioning and spinning up AWS Clusters using Terraform, Helm, Helm Charts
- Ability to work across multiple projects simultaneously
- Ability to manage and work with teams and customers across the globe
Key Job Duties & Responsibilities :
- Design, implement and maintain robust network infrastructures connecting all locations to deliver secure, high availability (>99.9%) network services throughout a global environment.
- Recommend, develop, collaborate, and support adherence to network standards, policies, and procedures in accordance with best practices.
- Implement and support networking solutions according to II-VI Incorporated standards and industry best practices.
- Assist and consult with systems and network professionals, including those at other II-VI sites, on networking initiatives, technologies, and compatibility between sites.
- Lead network infrastructure efforts (LAN and WAN) to include project planning, quality implementation and administration.
- Work with outside vendors to provide a stable network environment.
- Ensure continuous network operations through the design and implementation of resilient services and appropriate failover capabilities.
- Implement and maintain disaster recovery plans to ensure network infrastructure resiliency and recoverability.
- Participate in the validation and periodic testing of recovery procedures.
- Develop and manage multiple concurrent project plans to effectively implement information technology solutions.
- Communicate the scope, goals, deliverables, and significant milestones.
- Effectively communicate project expectations with team members and project stakeholders.
-Proactively identify, communicate, and resolve project issues.
- Identify, implement, monitor and maintain network services including the existing VoIP infrastructure, wireless, LAN/WAN topologies, and process control networks.
- Participate in administration and support of networks, security, telephony, video, wireless and operations.
- Manage and implement planned changes in pre-scheduled maintenance windows off hours.
- Deliver end-user support to a regional user base on a timely basis and in accordance with department standards, consistent with legal and statutory requirements and with industry best practices.
Skills/Qualifications (include Education, Skills & Experience) :
- Bachelor's degree in Computer Science\related area or equivalent work experience and knowledge.
- 7 - 10 years of experience in network and telephony planning, design, and management for a global company.
- Cisco route & switch CCNP certifications are required.
- Voice and/or security certifications are preferred.
- Possess expert knowledge of network and data communication protocols and technologies.
- Able to design, implement and support converged networks with voice, data, video and wireless access.
- Must be able to scale upwards and adopt newer technologies that include converged infrastructure, software defined networks, and application delivery.
- Possess proficient knowledge and practical experience in the design and management of dynamic network routing and switching; wireless networking; implementation and support of VoIP technologies and videoconferencing.
- Experience with Cisco technologies, Check Point firewalls, Palo Alto and F5 equipment is preferred.
- Strong vendor management experience desired.
- The candidate should have good communication and troubleshooting skills to manage MPLS, telecom, and data providers.
- Excellent customer service skills including telephone techniques, listening skills, sense of urgency and enthusiasm.
- Excellent English verbal and written communication skills; ability to communicate effectively with end-users, IT professionals and management.
- Demonstrated skills in network project planning and management, documentation, problem-solving and work prioritization.
- Proven technical project management and documentation skills.
- Must be both team-oriented and self-motivated.
- Willing to travel, domestic and international.
- Work closely with the Delivery Manager and Sales team to understand client and project requirements and define the scope of the project.
- Prepare test strategy to deliver to the agreed scope within agreed timelines and budgets.
- Work with Delivery Manager and Resource Management Group to build the necessary team, either from the available internal pool or support hiring.
- Work with the Delivery Manager to develop the testing strategy.
- Understand the project delivery governance framework and ensure test planning, execution, and closure are done in accordance with the delivery framework.
- Prepare test plans to include timelines for activities and key milestones.
- Lead a team of 4-5 test engineers and work alongside test architects and SMEs.
- Work allocation to team members and monitoring performance and ensure completion of tasks by team members to agreed timelines.
- Coordinate system/application understanding sessions for team members with relevant client team member(s).
- Work with test architects to design, develop and maintain test automation framework, where required.
- Develop test automation suites, along with team members.
- Review output of team members for test coverage (functional) and in case of test automation framework and suites, review for adherence to good and efficient coding practices and coding standards, reusability, avoid redundancy and duplicity.
- Raise PRs and check-in code and in the process resolve any conflicts and sync issues.
- Ensure efficient versioning and maintenance of test automation code.
- Assist in troubleshooting and resolving technical and non-technical challenges and blockers faced by team members.
- Coaching and leading in practices like Pair Programming, Test-Driven Development (TDD), Behaviour-Driven Development (BDD), Continuous Integration (CI), Continuous Delivery (CD).
- Be the go-to person / first point of contact for any project-related queries or concerns, for both client and internal stakeholders.
- Preparation and distribution of periodic project progress mails and reports to the client and internal stakeholders.
- Risk management – early identification of risks and mitigation, and where required invoke relevant and timely escalation and support.
- Preparation and/or review of documentation, required across all phases of the project.
- Mentor and guide team members in helping them grow professionally.
- Provide feedback about team members to the Delivery Manager for periodic performance appraisal.
Qualification and mandatory experience
- Graduate or Post-graduate, an engineering graduate is desirable but not mandatory.
- Minimum 7 years of total experience in manual and automation testing of which at least 3 years as a hands-on Test Lead with proven experience of leading at least a 3-member team.
Mandatory Skills
- Knowledge of software QA methodologies, processes, and tools for manual and automation testing.
- At least 3 years proven experience of leading a minimum 3-member team in manual and automation testing.
- Experience of working in an Agile environment and delivering in sprints.
- At least 3+ years designing, developing, and maintaining Test Automation frameworks and solutions across various technology stacks and applications for web, mobile, API, and data validation.
- Expert level experience in at least one programming language, Java is preferable but not mandatory
- Expert level experience in debugging.
- Expert level experience in developing web UI test automation suite using Selenium or mobile UI test automation suite using Appium.
- Expert level experience in developing API test automation suite using Rest Assured.
- Raise PRs and merge test automation code.
- Knowledge of CI/CD tools and pipelines.
- Experience in at least one build tool like Jenkins, Maven or Gradle and setting up a build pipeline and integrated testing.
- Code management using Github or SVN.
- Test and defect management using JIRA or any other tool.
- Preparation of test documentation across various phases
- Preparation and distribution of periodic progress reports to internal and external stakeholders
- Excellent verbal and written communication are quintessential.
Desirable Skills
- Junit and TestNG for unit testing.
- Espresso for Android app automation.
- XCUI test for iOS app automation.
- Experience in non-functional testing, e.g., load/soak/performance, security, and accessibility, by using standard and new testing techniques.
- Experience in testing applications across eCommerce, banking, and fintech domains.
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Full Stack Developer - Averlon