Customer Success Associate

Job Summary

We are seeking a dynamic Store Manager to lead our premium lifestyle apparel store. The ideal candidate will drive sales growth, deliver exceptional luxury customer experiences, and uphold brand standards across store operations, visual merchandising, and team performance.

Experience : 3 to 7 years

Age limit :31 years

Should be from Premium apparel brand

Key Responsibilities

Lead end-to-end store operations ensuring premium service standards

Drive sales targets, AOV, conversion, and repeat customer engagement

Build, train, and motivate a high-performing sales team

Deliver personalized styling and customer experience for HNI clients

Maintain visual merchandising as per brand and seasonal guidelines

Monitor inventory, stock movement, shrinkage, and replenishment

Analyze KPIs, sales reports, and take corrective actions

Handle customer escalations with a luxury-first mindset

Ensure SOP, audit, and compliance adherence

Skills & Competencies

Strong leadership and team management

Excellent customer service and luxury selling skills

Eye for fashion, styling, and brand presentation

Sales analytics and KPI-driven approach

Strong communication and interpersonal skills

Qualifications & Experience

Graduate in any discipline (Fashion background preferred)

3–8 years of experience in premium / luxury apparel retail

Proven experience handling high-value customers and targets

Location: Bangalore

Experience: 2–5 Years

Industry: EdTech / SaaS / B2B Sales

About Aivagam

Aivagam is an innovative EdTech platform focused on delivering high-impact learning solutions through technology-driven models. We are looking for a dynamic Sales Representative who can independently drive business development initiatives and build a structured sales funnel to accelerate growth.

Role Overview

The Sales Representative will be responsible for generating and managing the end-to-end sales funnel, driving B2B partnerships, and expanding Aivagam’s presence across institutions and enterprises. The ideal candidate should possess strong communication skills, strategic thinking ability, and hands-on experience in B2B sales within the education or technology sector.

Key Responsibilities

• Develop and execute a structured sales funnel from lead generation to closure.
• Identify, prospect, and engage potential B2B clients (colleges, training institutes, enterprises, etc.).
• Drive business development initiatives to expand market reach and revenue growth.
• Conduct product presentations, demos, and consultative discussions with decision-makers.
• Build and maintain strong client relationships to ensure repeat business and long-term partnerships.
• Collaborate with internal teams (operations, product, and leadership) to align sales strategy with business goals.
• Track pipeline performance, prepare sales reports, and achieve monthly/quarterly targets.
• Represent Aivagam at industry events, meetings, and networking forums.
• Travel as required to meet clients and close business opportunities.

Required Skills & Qualifications

• 2–5 years of proven experience in B2B sales (preferably in EdTech, SaaS, or technology solutions).
• Strong understanding of sales funnel management and business development strategies.
• Excellent command over English (verbal and written communication).
• Strong negotiation, presentation, and relationship-building skills.
• Self-driven, target-oriented, and capable of working independently.
• Willingness to travel extensively as part of business development efforts.

Preferred Qualifications

• Experience selling to educational institutions or corporate training departments.
• Familiarity with CRM tools and sales reporting systems.
• Exposure to consultative or solution-based selling approaches.

Technical Skill Set:

1. ASP. NET Development – Strong expertise in C#, ASP.NET, WPF, and solid understanding of SOLID principles, API development, and databases.

2. Cloud Technologies – Hands-on experience with AWS, Azure, or Google Cloud.

3. Software Development & Architecture – Proficiency in SDLC, Agile, Scrum, and DevOps frameworks.

4. Project Planning & Management – Experience in task allocation, tracking, estimations, and deliverables management.

5. Repository & Version Control – Familiarity with Git, SVN, or similar tools, along with basic networking concepts.

6. Product Lifecycle Management – Knowledge of requirement analysis, documentation, testing, and release management.

7. Project Planning Tools – Experience with tools like Microsoft Project Plan, JIRA, Redmine, or HP ALM/Quality Centre.

Leadership & Soft Skills:

1. Team Leadership – Ability to guide, mentor, and manage a team while ensuring high-quality deliverables within tight deadlines.

2. Client Engagement & Requirement Gathering – Skilled in collaborating with stakeholders to enhance and refine project requirements.

3. Strong Communication & Problem-Solving – Effective at handling challenges, making decisions, and ensuring smooth project execution.

Key Responsibilities

Execute comprehensive manual test cases for our e-commerce platform

Design and implement automated test scripts using Selenium or Playwright

Work with AI-based testing tools to enhance testing efficiency and coverage

Identify, document, and track bugs throughout the testing lifecycle

Collaborate with developers and product managers to resolve issues

Participate in sprint planning and review meetings

Create and maintain testing documentation

Requirements

Minimum 2+ years of hands-on software testing experience

Strong manual testing skills with attention to detail

Experience with test automation frameworks (Selenium or Playwright)

Familiarity with AI-based testing tools and approaches

Understanding of e-commerce platforms and their testing requirements

Excellent problem-solving and analytical skills

Strong communication and collaboration abilities

Experience with agile testing methodologies

Selection Process

Our hiring process involves practical assessment to ensure candidates have the hands-on experience we require:

Initial screening and interview

First-round technical assessment (practical task)

Technical interview

Second-round technical assessment (practical task)

Final interview

Note: Completion of the practical assessment tasks is mandatory for all candidates as we prioritize demonstrated skills and hands-on experience.

The ideal candidate will handle end-to-end HR functions including recruitment, onboarding, employee engagement, payroll support, and statutory compliance.

Key Responsibilities:

Recruitment & Onboarding:

• Develop job descriptions and post job ads on relevant platforms.

• Screen resumes, conduct interviews, and coordinate with hiring managers.

• Facilitate smooth onboarding and orientation processes for new hires.

Qualifications & Skills:

• Bachelor’s degree in Human Resource Management or related field.

• 1–3 years of HR experience (manufacturing or industrial setup preferred but not mandatory).

• Good knowledge of MS Office and HRIS tools.

• Familiarity with labor laws and statutory compliance.

• Strong communication, interpersonal, and problem-solving skills.

• Ability to work independently and as part of a team.

Job Types: Full-time, Permanent

Benefits:

• Leave encashment

• Provident Fund

Ability to commute/relocate:

• Kalher, Thane, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)

Language:

• English (Preferred)

• Hindi (Preferred)

• Marathi (Preferred)

Candidates from Thane, Kalwa, Mulund, Kalher, Purna, Bhiwandi etc preferred.

Candidate Requirements:

• Bachelor’s degree in any field
• Required Excellent Communications 
• Minimum 2 years of sales experience in a full-time role
• Excellent communication and interpersonal skills
• Presentable personality and ability to handle high ticket size clients confidently
• Open to stretch and working in a start-up/ed-tech environment
• Immediate joining required
• Age: Below 32 years

Benefits to Highlight for Candidates:

• Be part of a fast-growing ed-tech company with a positive and unique culture (refer to our LinkedIn, Glassdoor, and website for more details).
• Attractive incentive structure, with potential monthly earnings exceeding ₹1 Lac based on performance.
• No field sales (door-to-door). Leads are provided to counselors to connect with clients.
• Significant career growth opportunities, with high performers moving into team management roles within 1-2 years.
• Flexibility for relocation to other offices (Bangalore, Delhi, Hyderabad, Chennai) based on tenure and performance.

• Should have 3 to 5 year’s hands-on experience in testing Desktop & Web Applications. 
• Should have worked on Desktop & Web automation. 
• Automation expertise using Java, Selenium, SikuliX 
• Experience having automated in an Agile environment. 
• Experience with issue tracking tool (JIRA) and reporting tools. 
• Experience with source code management and build tools - Git, SVN, Maven 
• Experience with continuous integration using bamboo/Jenkins.  

Good to have:  

• Strong knowledge of current automation trends. 

  
Skills & tool set: 

• Programming language: Java 
• Automation tool: SikuliX, Selenium 
• Others: Jira, GIT, Maven, Gradle, Bamboo, TestNG, Charles, Fiddler, JIRA, Zephyr.

• Lead and design solutions for complex testing problems by driving the requirements discussions with existing customers
• Conceptualize, design, develop and present the proposed solution; ensuring an integrated end-to-end testing solution is delivered 'right first time'
• Responsible for end to end pre-sales pursuit management in coordination with cross functional teams such as sales, delivery, horizontals, networking, marketing and process teams in global delivery model for the existing accounts
• Stay up to speed on process, practice and technology developments to ensure they enhance the solutions applied to the testing problems
• Act as a technical liaison between prospects, clients, quality engineering teams and management
• Engage with the customer build professional relationship; participate in teleconferences; lead customer workshops and presentations
• Mentor and train team members on domain and technology, help resolve any technical issues
• Travel to customer location across the geography to participate in proposal / RFP / SOW defense discussions and presentations
• Lead continuous improvement activities through contribution to technology repositories, supporting process change, leading transformational changes and driving re-use

Good to have Skills / Experience

• 14-18 years proven experience as a Solution Architect on large-scale testing accounts
• Experience as a Solution Architect or senior SME leading the development of solutions for testing complex systems, ensuring consistency with specified requirements agreed with both external and internal customers.
• Awareness of testing approaches, practices, techniques and methodologies to help design the overall testing solution
• Ability to have conversation with client (key stakeholders or key technologist at client). Ability to drive the discussion and arrive at conclusion
• The ability to see the big picture and manage multiple threads at the same time
• Well-versed in continuous integration, continuous delivery and continuous testing
• Understand and plan for commercial aspects and impact on winnability and deliverability of the solution
• In depth knowledge of one or more technical specializations including - quality engineering, release management, test environment management, test automation, test data management, testing approaches and test execution, performance engineering, development operations.
• Experience with all SDLC (Agile, Scaled Agile, DevOps) and engagement models
• Strong stakeholder relationship management and the confidence to initiate and influence relationships with and between key stakeholders
• Know the art of negotiation, persuasion and deal management