Customer Success Associate

Job Title: MERN Stack Developer

Company: Pentabay Softwares

Location: Anna Salai (Mount Road), Chennai

Employment Type: Full-Time

Experience Required: 1–4 Years

Job Description:

Pentabay Softwares is looking for a skilled and motivated MERN Stack Developer to join our growing team. The ideal candidate should have hands-on experience in developing scalable web applications using MongoDB, Express.js, React.js, and Node.js.

Roles & Responsibilities:

• Develop and maintain web applications using the MERN stack
• Build reusable, efficient, and scalable code
• Collaborate with UI/UX designers and backend teams
• Design and integrate RESTful APIs
• Troubleshoot, debug, and optimize application performance
• Participate in code reviews and follow best development practices
• Work closely with project managers to meet deadlines

Required Skills:

• Strong experience with MongoDB, Express.js, React.js, and Node.js
• Proficiency in JavaScript (ES6+), HTML5, and CSS3
• Experience with REST APIs and third-party integrations
• Knowledge of Git/version control systems
• Basic understanding of security and performance optimization
• Familiarity with Agile/Scrum methodology

Good to Have:

• Experience with Redux, Next.js, or TypeScript
• Exposure to cloud platforms (AWS, Azure, or GCP)
• Understanding of CI/CD pipelines

Who Can Apply:

• Candidates with 1–4 years of relevant experience
• Strong problem-solving and communication skills
• Ability to work independently and as part of a team

Work Location:

📍 Anna Salai (Mount Road), Chennai

Job Overview:

We are looking for a seasoned Senior Backend Engineer (SDE III) with over 5 years of experience to lead, mentor, and grow a high-performing engineering team. The ideal candidate will have extensive hands-on experience in software development, deep technical expertise, and a proven track record of successfully leading large-scale engineering teams and projects. This role requires strategic leadership, the ability to manage complex technical challenges, and the ability to drive innovation while ensuring operational excellence.As a Backend Lead, you will collaborate with key stakeholders across the business, product management, and operations to ensure alignment with the organization’s goals and play a critical role in shaping the technology roadmap and engineering culture.

Key Responsibilities:

• Leadership and Team Development: Lead and inspire a team of engineers, fostering a culture of innovation, accountability, and continuous improvement. Manage the hiring, training, and career development of engineering staff.
• Strategic Planning: Work closely with senior leadership to develop and implement engineering strategies that support business objectives. Define technology roadmaps and ensure alignment with organizational goals.
• Technical Excellence: Guide the team in designing and implementing scalable, robust software systems. Drive the adoption of best practices in architecture, coding standards, and software testing to ensure high-quality product delivery.
• Project and Program Management: Oversee the successful delivery of engineering projects, ensuring deadlines, quality standards, and budget constraints are met. Use agile methodologies to manage the development process and resolve bottlenecks.
• Cross-functional collaboration: Collaborate with Product Management, Design, Business, and Operations teams to define project requirements and deliverables. Ensure the smooth integration of engineering efforts across the organization.
• Risk Management: Anticipate and mitigate technical risks and roadblocks. Proactively identify areas of technical debt and drive initiatives to reduce it.
• Stakeholder Communication: Act as the technical point of contact for stakeholders, providing regular updates on project progress, resource allocation, and performance metrics. Communicate complex technical concepts to non-technical stakeholders.

Required Qualifications:

• Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field.
• 5+ years of experience in software engineering
• Proven track record of successfully delivering large-scale, high-impact software projects.
• Strong understanding of software architecture, design patterns, and scalable system design.
• Expertise in multiple programming languages and modern development frameworks For this role we require expertise in Python/Django and API Development
• Experience with cloud infrastructure (AWS), microservices, and distributed systems.
• Good experience with MySQL and ElasticSearch. Slight experience with other NoSQL and SQL databases.
• Experience in DevOps, CI/CD pipelines, and infrastructure automation.
•  Experience in delivering full-stack B2B/SaaS applications including mobile applications, web frontend, and a scalable backend.
• Excellent problem-solving skills, with the ability to diagnose and resolve complex technical challenges.
• Strong communication and interpersonal skills, with the ability to influence and inspire teams and stakeholders at all levels.

Position: CRM and Customer Service Associate (Loyalty Program) Fashion Industry

Location Gurgaon

Experience 3-6 year

Industry: Fashion/apparel/Leather

Qualifications: Bachelor degree in Marketing, Business Administration, or a related field

We are seeking a detail-oriented and proactive CRM Associate to join our team. This role involves calling customer, managing customer data, analyzing customer behavior, and implementing strategies to enhance customer relationships and drive retention. The ideal candidate will collaborate with marketing, sales, and product teams to execute effective campaigns and improve overall customer experience using CRM tools. This position will be reporting to marketing and working closely with operations for our brand.

Key Responsibilities:

1. Customer Data Management:

·         Maintain and update the CRM database to ensure data accuracy and consistency.

·         Segment customer data to enable targeted and personalized marketing efforts.

·         Monitor customer interactions to keep profiles current and actionable.

2. Campaign Management:

·         Plan and execute CRM-driven campaigns across email, SMS, and other communication channels.

·         Optimize campaigns through A/B testing, personalization, and automation.

·         Track and analyze campaign performance to provide actionable insights.

3. Customer Engagement and Retention:

·         Develop and implement customer loyalty programs and initiatives.

·         Identify and address customer pain points to improve satisfaction.

·         Assist in resolving customer queries or concerns through CRM platforms.

4. Analytics and Reporting:

·         Analyze customer data to uncover trends, preferences, and opportunities.

·         Prepare detailed reports on customer engagement, retention, and campaign ROI.

·         Provide recommendations to enhance the customer lifecycle journey.

5. Collaboration and Coordination:

·         Work closely with marketing, sales, and IT teams to align CRM efforts with broader business goals.

·         Coordinate with vendors and software providers for CRM platform updates and improvements

6. Customer Interaction and Support:

·         Provide exceptional service through various channels (phone, email, chat, social media) while maintaining a professional and courteous tone.

·         Address customer inquiries regarding products, orders, warranties, and repairs efficiently and accurately.

7. Skill Required:

·         experience in a CRM role or a similar position. • Proficiency in CRM software (e.g., Salesforce, HubSpot, Zoho, etc.).

·         Strong analytical skills and the ability to interpret data effectively.

·         Excellent communication and interpersonal skills.

·         Knowledge of email marketing and customer segmentation techniques.

·         Familiarity with marketing automation tools and platforms.

·         Experience with loyalty programs or customer retention strategies.

Mail updated resume with salary details-

Email: etalenthire[at]gmail[dot]com

Satish: 88O 27 49 743

Key Responsibilities:

² Develop and maintain responsive web applications using React.

² Collaborate with UX/UI designers to translate wireframes and mockups into functional code.

² Optimize applications for maximum speed and scalability.

² Write clean, maintainable, and efficient code following best practices.

² Participate in code reviews and contribute to team knowledge sharing.

² Troubleshoot and debug applications to enhance performance.

² Stay up-to-date with the latest industry trends and technologies to ensure our tech stack remains cutting-edge.

Qualifications:

² Current SDE 3 designation or equivalent experience in a senior development role.

² 5+ years of experience in software development, with a strong focus on frontend technologies, particularly React.

² Proficiency in JavaScript (ES6+), HTML, and CSS, with a deep understanding of modern web development practices.

² Experience with state management libraries (e.g., Redux, MobX) and routing solutions.

² Strong knowledge of RESTful APIs and experience with modern build tools (Webpack, Babel).

² Experience with testing frameworks (e.g., Jest, React Testing Library) and test-driven development (TDD).

² Excellent problem-solving skills and the ability to work collaboratively in a fast-paced environment.

We are looking for a Search Engine Optimisation Executive that is interested in working for our company.

Responsibilities

Implementing and developing SEO strategies.

Performing keyword research for content.

Collaborating with the Digital Marketing team.

Improving website performance

Staying up to date with the latest Google Algorithm changes.

Requirements

Good verbal and written communication skills

Ability to work independently or in a team environment as and when required.

Excellent time management skills.

Strong work ethic

Your Roles and Responsibilities:

Business Development is a critical aspect of our platform business.

1. Actively seeking out new sales opportunities through cold calling, networking, and social media.

2. Calling 65-70 leads every day

3. Setting up meetings with potential clients (parents)

4. Generating Trial Classes - Pitch Parents to take PlanetSpark Trial Classes

5. Negotiate/close deals and handle complaints or objections

6. Follow and achieve the department’s sales goals on a monthly, quarterly, and yearly basis (3L revenue per month)

7. “Go the extra mile” to drive sales

What are we looking for?

1. Proficiency in English

2. Thorough understanding of marketing and negotiating techniques

3. Fast learner and passion for sales

4. Self-motivated with a results-driven approach

5. Proven experience in sales or relevant roles is a plus

6. A friendly and energetic personality with a customer service focus

Criteria

1. Willing to work 5 days a week in a fast-paced startup

2. Ready to work from Office and join immediately.

Mission Statement

1. In your training of 1st month, we shall actively probe you through the process using Training Decks, Live Experiences, and Re-Training Programs that aim to give you an overall Learning experience along with your paid stipend along the journey.

2. We create career-oriented BDT in this 1 month whose skill becomes unmatched across the sector.

3. You are required to use the right sales strategy and accomplish 1 Lac of revenue in the training period, hence making a way to achieve a License to Sell (L-2-S)

4. You will be entitled to a training stipend of INR. 21428. In-office attendance of 90% is mandatory in 1month of training

5. Post 1L Revenue achievement, you will be entitled to the below CTC

India Shift – INR 6.6 LPA (4.23 LPA Fixed + 2.4 LPA Variable)

US/ Canada Shift - INR 7.10 LPA (4.8 Fixed + 2.3 LPA Variable)

Skill Required - Excellent Communication Experience Required - 00-1 year (fresher also welcome)

Minimum Education: Graduation

2018, 2019, 2020,2021,2022.

• 3 - 5 years of progressive IT experience with a minimum of 1+ years in building Ruby on Rails Web applications and RESTful API endpoints
• Proficient with scripting languages, specifically Python and Bash
• Experience in Object Oriented Java Script.
• Must have Linux command line experience.
• Good experience in developing and integrating reliable REST web services.
• Possess good communication, organizational and creative thinking skills.
• Multi-tasking individual that likes to work both in a team environment and individually
• Excellent technical abilities, leadership, decision making, and adaptability to new technology
• Good knowledge of Agile processes and practice
• Team player