Customer Success Associate

About the Role

As a Functional Solution Architect, you will be the bridge between complex business needs and technical execution. You’ll lead the design and end-to-end delivery of enterprise-grade Microsoft Dynamics 365 solutions, specifically focusing on Project Operations and CE (Customer Engagement) modules. You will act as a high-level advisor, ensuring that solutions are scalable, follow industry best practices, and integrate seamlessly with existing ecosystems.

Key Responsibilities

• Architecture Ownership: Design end-to-end functional solutions for D365 Project Operations and CE.
• Business Consultation: Lead requirement gathering workshops and translate "business talk" into "system design."
• Module Configuration: Hands-on setup of WBS (Work Breakdown Structure), costing, billing, budgeting, and resource management.
• Integration Strategy: Define how data flows between Finance modules, Dataverse, and third-party systems.
• Leadership: Mentor functional consultants and lead the team through testing and deployment phases.
• Pre-sales Support: Assist in proposals and provide high-impact solution demonstrations for potential clients.

Required SkillsTechnical Skills

• Core Platforms: Deep expertise in D365 Project Operations, CE Modules, and Dataverse.
• Power Platform: Proficiency in Power BI for analytics and Power Automate for workflow logic.
• Lifecycle Management: Proven experience in multiple end-to-end ERP/CRM implementations.

Connectivity: Understanding of integration patterns and APIs.

Qualifications & Good to Have

• Education: Bachelor’s degree in a relevant field (Computer Science, Business, or IT).
• Certifications (Preferred): Microsoft Dynamics 365
• Specific Experience: Previous experience in a Lead Consultant role is highly preferred.

Key Responsibilities

• Design and develop system-level components on the Windows platform using C/C++
• Knowledge on Windows security, authentication, and credential management modules
• Troubleshoot and debug low-level Windows OS issues
• Collaborate with cross-functional teams to deliver secure and scalable solutions
• Ensure code quality, performance optimization, and adherence to best practices

Required Skills

• Strong programming experience in C/C++
• Hands-on experience with Windows OS internals and Windows platform development
• Good understanding of:
• Windows Security & Authentication
• Windows Credentials
• Cryptography concepts
• Kerberos
• Secure Enclave / Trusted Platform Module (TPM)
• Strong debugging and problem-solving skills

Responsibilities

• Will design & build property and casualty Insurance product using Duck Creek tool • Document technical / solution approach

• Will perform Coding, Unit Testing and Code Review In Duck Creek platform • Coach and help team members for their delivery Technical Expertise

• Must have deep understanding of Duck Creek Claim Administration System configuration.

• Ability to understand business needs and translate them into manuscript inheritance and group structure, including design of technical components.

• Experienced in Manuscript Coding & Configuration using Author, Product Studio, Express, Server and User Admin.

• Hands on experience in Claims Desktop, Console modules, Party Module, Task Creation, Claim Configuring, Extension and Advanced Extension points, Auto Reserves,

• Integration and configuration with Claim related third party

• Experience with SQL Server, customizing and Debugging SQL store, Triggers, User defined Functions / Types, Cursors and XQueries.

• Hands on development experience in Microsoft .NET including C#, ASP.NET and SQL Server

• Must be experienced in DCT debugging Tools (TraceMonitor, ExampleUtil, TSV Monitor and Data Tester).

• Must have XML and XSLT programing experience

• Must have working experience in Duck Creek product versions 4.x , 5.x, 6.x, 7.x Or latest Professional Attributes

• Should have good communication and team building skill

• Good to have knowledge in Insurance

• Ability to work in a team environment which will include but is not limited coaching team, help to fix issues,

• Full knowledge of software development life cycle using Agile methodology

Responsibilities:

• Educating customers about our business solutions.

• Presenting product to prospective clients.

• Negotiate agreements and keep records of sales and data.

• Closing customer contracts and generating new sales.

• Using automation tools to track progress and report goals.

• Analyzing consumer needs and developing innovative solutions.

• Remain in regular contact with your clients to understand and meet their needs.

Qualifications:

•Experience in the field of Saas
Strong interpersonal skills. Must be able to negotiate and problem-solve.

• Knowledge of current marketing and advertising trends and best practices.

• Strong leadership and decision-making skills.

• Demonstrable business acumen and a deep understanding of business sales processes.

• Proven experience as an Account Executive, or similar sales/customer service role

• Knowledge of market research, sales and negotiating principles

• Excellent communication/presentation skills and ability to build relationships

• Organizational and time-management skills

• Enthusiastic and passionate

Why should you join us?

We at Fieldproxy provide more than just a startup experience. Some of the perks you will be getting include:

1. Competitive Salary

2. Company paid Health Insurance

3. Friendly and supportive work culture

4. Other perks such as free snacks and an informal dress code

• PL ownership: Drive and ensure 100% achievement of the targeted sales numbers of the categories. 
• Ensure Profitability by negotiating the best category margins, securing marketing support from brands, and focusing on delivering the budgeted top-line and bottom-line.
• Assortment planning: Ensure we have a competitive catalog compared to other players across brands and sub-categories globally. 
• Customer Experience: Anticipate and create solutions for customer pain points. Should be able to resolve customer escalations and deliver on the expected NPS for the category. 
• Category marketing: Create weekly, monthly, and quarterly calendars  Have joint marketing plans signed off with partner brands, execute the plan in coordination with the internal team
• Operational efficiency: Work with cross-functional teams like CS, Finance, Sales to ensure a smooth functioning system and to be able to deliver on the required set of parameters measured across each function

1. 5-10 years of experience in global category roles, preferably digital categories like gift cards, perks, deals, experiences, loans, insurance, merchandise etc. 
2. Hands-on in Sales, Operations, Catalog and Category Management.
3. Strong analytical aptitude in problem-solving, multi-tasker, critical thinker, and a tactical executioner with a proven track record of finding solutions to business problems.
4. Good communication and team management skills. 
5. Engineering + MBA from reputed colleges would be preferred.

A wholesome opportunity in a fast-paced environment will enable you to juggle between concepts yet maintain the quality of content, interact, share your ideas, and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the benefits of being at Plum.

WiseApp is looking out for future leaders! Our Business Development team is expanding and we're looking for Business Development Associates. Your journey will start as an individual contributor, working in a team, directed towards driving business while growing internally in the organisation.

Roles and Responsibilities

• Define and execute territory and account sales plans for your assigned geographic
  territory and then meet and exceed sales quotas through prospecting, qualifying,
  managing, and closing sales opportunities within the assigned territory.
• Develop and manage sales pipeline, prospect and assess sales and move multiple
  transactions simultaneously through the sales pipeline.
• Manage and track customer interaction and transactional information in a CRM
  system.
• Coordinate pre-sales resources throughout the sales cycle.
• Provide presentations, product demonstrations, and general support to prospective
  customers.
• Execute a land-and-expand sales strategy with well-thought-out enterprise sales
  strategies.
• Provide regular reporting of prospecting, pipeline, and forecast through the CRM
  system.
• Keep abreast of competition, competitive issues, and products.
• Practice effective, excellent communication with management, customers, and
  support staff.

Desired Candidate Profile

Experience:- Maximum of 2 years, SaaS selling experience is an added bonus, Freshers can also apply.

Qualifications:- Completed graduation in any stream

Job Location:- Bangalore

Looking out for candidates who can join on an immediate basis.

Perks and Benefits

• Compensation: Upto 7LPA + Attractive incentive schemes

• Distinctive team: Our team is an inspiration powerhouse built with the best minds from the
  startup, consulting, and corporate ecosystem
• Empowering role: You get a high growth / high impact role setting up sales from scratch
• Culture of a caring meritocracy with great perks: A caring meritocracy built by inspirational
  leaders; ultra-modern office space

We are looking for the web Developer in designing and implementing new features and functionality and guiding the website's architecture.
Experience in developing Web-based applications, working experience on smarty frame work as well worked on Joomla and Wordpress.
Skilled in web technologies like HTML, XHTML, CSS, JavaScript.

Roles & Responsibilities:

Must have sound knowledge of CMS platforms like : Wordpress, Joomla
Experience in Joomla custom module programming and designing
Experience in Joomla custom website and web application development
Experience in Joomla standard website and web application development
Knowledgable of Word press Theme Integration, Plugin Creation/Modification.
Actively look for and fix bugs or errors on developed sites.
Experience in developing new sites using WordPress
Experience in to develop, modify and enhance WordPress Plugins
Experience in custom theme development from PSD to WordPress
Experience in customizing and maintaining existing sites
Ability to understand CSS changes and their ramifications to ensure consistent style across platforms and browsers
Ability to convert comprehensive layout and wireframes into working HTML pages
Experience in conducting website performance tests and troubleshooting content issues
Monitoring the performance of the live website.
Should be agile and quick problem solver.
Fluency with WordPress, PHP, MySQL, HTML5, CSS/SASS, and Frameworks with Responsive design.
Good knowledge of relational databases, version control tools and of developing web services

Skill set: Joomla, JavaScript, JQuery CSS, CSS3, WordPress, HTML, PHP