Customer Success Associate

About Company:

Gevme is a Singapore based fast growing leading virtual & hybrid event and engagement platform for building unique experiences. It is used by event professionals worldwide to build, operate and monetise virtual events for some of the biggest brands. The flexibility of the platform provides them with limitless possibilities to turn any virtual event idea into reality. We have already powered hundreds of thousands of events around the world for clients like Facebook, Netflix, Starbucks, Forbes, MasterCard, Singapore Government.

We are a product company with a strong engineering and family culture; we are always looking for new ways to enhance the event experience and empower efficient event management. We’re on a mission to groom the next generation of event technology thought leaders as we grow.

Join us if you want to become part of a vibrant and fast moving ​product company ​that's on a mission to connect people around the world through events.

Please check out our platform Gevme

We are on the lookout for a Customer Support Representative, who will be the face of our company in terms of making advocates out of our end-users who are using our platform to organise their events. 

Location: Remote/Work from Home

What winning in this role looks like:

• Strengthen client relationship by being the go-to-person for client challenges relating to the platform
• Manage customer service inquiries and technical issues through clear communication to keep track of support tickets and status 
• Train and guide customers with the on-boarding process on Gevme
• Acts as the "Voice of the Customer" by providing feedback to the development team on customer pain points
• Establish great relationships with internal stakeholders (Project, Product, Sales etc.) to achieve customers' goals
• Remain positive in challenging scenarios and inspire internal partners to do great work
• Assist Professional Services Team with ongoing customer deliverables if assigned 
• Act as Coordinator for long-term DIY users for specific ad-hoc requirements 
• Maintain the Support Portal with articles that will help with the client on-boarding process
• Post periodic best practices articles to help provide useful tips to our clients and users

You should:

• Have a technical background with knowledge of HTML / CSS / JS / jQuery and ideally Reactjs
• Excellent communication skills, detail-oriented, and strong understanding of client requests
• Possess a can-do attitude who loves to interact with clients both face-to-face as well as online
• Have a general understanding of the online space, including Software-as-a-Service (SaaS)
• Love to read up on anything online, be it social media, technological trends or the latest marketing techniques.

Requirements:

• Diploma/ Degree in IT or equivalent in computer sciences 
• Strong communication skills, who excel in managing clients face-to-face or online
• Past experience in front-facing function such as Account Management, or Customer Support roles 
• Minimum 1-2 years of experience in Customer Support-related roles
• Independent, highly-motivated and results-driven, able to thrive under pressure while taking pride in customer delight
• Excellent interpersonal skills with positive outlook
• Experience with any other event management and support tools a huge plus point
• HTML / CSS / JS / jQuery + ideally Reactjs (bonus)

Roles and Responsibilities:

As a Sales Executive, you will play a vital role in helping students achieve their goals by introducing them to our services and guiding them through the study-abroad process.

Client Acquisition:

• Identify and engage potential students interested in studying abroad, promoting its services to meet their educational needs.

Counselling and Consultation:

• Understand the academic goals and preferences of students.
• Explain suitable study packages, scholarship opportunities, and coaching options.

Sales and Enrollment:

• Promote and sell study-abroad packages to students and their families.
• Achieve monthly sales targets through effective engagement and follow ups.

Relationship Management:

• Build and maintain strong relationships with students and their families.
• Provide timely updates and assistance throughout the application process

.

Market Insights:

• Keep up to date with the latest trends in study-abroad programs and scholarships.
• Provide feedback on market demands to improve offerings.

Reporting and Coordination:

• Prepare and submit daily/weekly reports on sales and student inquiries.
• Collaborate with the operations and marketing teams to enhance sales strategies.

Qualifications: 

• Education: Bachelor's degree 
• Minimum 1.5 year of experience in sales
• Skills: - Excellent verbal and written communication in English. - Proficient in using MS Office (Excel, Word, PowerPoint). - Strong interpersonal and negotiation skills.
• Attributes: - Highly motivated and eager to learn. - Positive attitude with a customer-centric approach. - Ability to work independently and collaboratively.

Benefits:

• Competitive salary package with incentives.
• Incentive on every sale, Quarterly and Yearly Incentives. 
• Hands-on training and mentorship to develop sales and counselling skills.
• Opportunity to work with a dynamic team in a rapidly growing industry.
• Career growth opportunities within the organization.

Key Responsibilities:

• Video Editing : Edit and enhance video content by cutting, color grading, and integrating motion graphics to produce polished final products.
• 2D Animations: Create engaging 2D motion graphics and animated videos for digital platforms such as social media and websites. Knowledge of 3D animation software like Blender is a plus.
• Project Management: Manage multiple projects simultaneously, delivering high- quality work within tight deadlines. Strong organizational skills and multitasking abilities are crucial.
• Trend Awareness: Stay updated with the latest video trends used by brands and UGC content creators to ensure our content is market-relevant.

Skills Required:

• Proficiency in video editing software such as Adobe Premiere Pro and After Effects.
• Strong skills in graphic design tools like Adobe Illustrator, Photoshop, and Figma.
• Solid understanding of motion graphics principles, including animation, typography,and visual effects.
• Experience with 3D software like Blender or Cinema 4D is a plus.
• Excellent aesthetic judgment and attention to detail.
• Ability to work independently and provide creative direction based on briefs.

Job Location

Bengaluru, India

Job Type

Contractual Position with Potential for Full-Time Employment Based on Performance Review

Experience Required

4 years of experience in Java & Technologies

Company Description

Welcome to Unitalks Technologies! We are a managed services provider that helps our clients hire top-quality talent. We are hiring for one of our clients in Bengaluru, more details will be provided about the company and culture later in the process.

Role Description

This is a contract role for a Senior Java Software Engineer. As a Senior Java Software Engineer, you will be responsible for designing and developing software solutions, building and maintaining Microservices architectures, and programming using Spring Boot. This role is based in Bengaluru and is an on-site position.

Qualifications

• Software Development and Programming skills
• Experience with Microservices and the Spring Boot
• Proficiency in Java, SQL and UNIX
• Good in deployment on different platforms like AWS, Azure, etc.
• Strong problem-solving and analytical skills
• Excellent communication and teamwork abilities
• Bachelor's or Master's degree in Computer Science or a related field
• Experience with Agile methodologies and CI/CD pipelines
• Knowledge of cloud platforms and containerization technologies is a plus

Job Description: Software Engineering –Sr. Software Engineer

Key Responsibilities - Responsible for design, problem solving, develop, modify, debug and/or maintain software system for one or more specific modules within a large software system scope

Must have:

React JS, Java script, Jquery, JSP, Struts, Java, Spring Framework, Database

Preferred Skills/Experience:

• 7+ years of hands-on software development experience in designing and implementing complex, distributed applications.

Knowledge on front end technology is must such as React JS / Angular

• Knowledge and real time experience in Designing, Development, and Maintenance of Scalable, Distributed applications.

• Strong experience in Java, Spring Boot-based application on RDBMS (SQL Server ).

• Hands on experience with frameworks like ReactJS, AngularJS, NodeJS and designing Microservice/Event-driven architecture.

• Experience with cloud migration (AWS or Azure) and managing the development of cloud-based applications and development of APIs, web services.

• Capable of troubleshooting errors, finding root causes, resolving failures in real time.

• knowledge of Relational Databases, SQL and ORM Technologies(Hibernate, JPA, Spring Data).

• Experience with version control and source code management tools such as Git, GitHub and Bitbucket.

• Thorough understanding of Java and J2EE Internals (Class Loading, Memory Management, Transaction Management.).

• Knowledge on creation of CI/CD pipelines using Jenkins, Groovy and GitHub actions workflows.

• Knowledge on working and leading Agile/Scrum development cycles.

• Implement test cases using Junit, Mockito, Cucumber, jest

Job Responsibilities

• Analyze, design, and implement new product features, live the principles of evolvable architecture and modern design patterns
• Foster high product quality through unit testing, code reviews, secure coding, automation, defects fixing, and performance tuning
• Contribute to development process and tooling efficiency and improvements
• Constantly assess and utilize new technologies and approaches
• Working in an Agile-oriented environment (Kanban, Scrum)
• Cooperate with smart colleagues inside/outside boundaries of the team

Job Requirements

• At least 5 years of  SW development experience, ideally engineering in Computer Science or equivalent degree.

• Object-oriented development experience
• ASP.NET web development experience
• Working experience with Microsoft .Net Core and Entity Framework
• Experience with Dapper Framework.
• Experience with Web APIs, and MVC
• Experience developing Unit Tests
• Experience with iterative development methodologies
• Knowledge of ASP.NET, C#, MVC, and JavaScript, XML, JQuery is essential
• Knowledge of Angular/ReactJs will be an added advantage
• Development activities will require to work with Microsoft .Net (C#), React, Azure DevOps, SQL Server, and IIS
• Good experience with MS SQL development is essential - DML/DDL operations, stored procedures, views, functions, triggers
• Highly developed, process-oriented skills for troubleshooting, problem solving, and problem resolution
• Proficient communication in English (both verbal and written) and strong customer focus.

• Improving customer experience, not only for borrowers, but also other partners on the platform.
• Ensure seamless integration with data/ service providers and lending partners.
• When not doing any of above, write tests to prevent any regressions.

• Full-stack development experience.
• Experience with Ruby on Rails.
• Self-starter: Someone who can develop independently.
• Passionate about problem solving, ability to see the big picture.
• Realizes the value of 80-20

• Regular participation on Codechef, Topcoder etc. ( If yes, please cite your rank and pass on a link to your profile! )
• Prior experience at a bank / fin-tech / non-banking financial player in a technical role.