Customer Success Associate

About Us

Incubyte is an AI-first software development agency, built on the foundations of software craft, where the “how” of building software matters as much as the “what”. We partner with companies of all sizes, from helping enterprises build, scale, and modernize; to pre-product founders bring their ideas to life. 

Incubees are power users of AI across the SDLC for speed and efficiency. Guided by Software Craftsmanship values and eXtreme Programming practices, we bring velocity together with the discipline of quality engineering to deliver high-impact, reliable solutions – fast. 

Guiding Principles 

• Living and breathing our guiding principles on a daily basis is key to success at Incubyte: 
• Relentless Pursuit of Quality with Pragmatism 
• Striving for exceptional quality without losing sight of practical delivery needs. 
• Extreme Ownership Taking full responsibility for decisions, work, and outcomes. 
• Proactive Collaboration Actively seeking opportunities to collaborate and leverage the team’s collective strengths. 
• Active Pursuit of Mastery Continuously learning, improving, and mastering the craft, never settling for ‘good enough’. 
• Invite, Give, and Act on Feedback 
• Creating a culture of timely, respectful, actionable feedback for mutual growth. 
• Ensuring Client Success Acting as trusted consultants and focusing on delivering true value and outcomes for clients. 

Job Description

This is a remote position.

Our Core Values

• Quality with Pragmatism: We aim for excellence with a focus on practical solutions. 
• Extreme Ownership: We own our work and its outcomes, fully. 
• Proactive Collaboration: Teamwork elevates us all. 
• Pursuit of Mastery: Continuous growth drives us. 
• Effective Feedback: Honest, constructive feedback fosters improvement. 
• Client Success: Our clients’ success is our success.  

Experience Level

This role is ideal for engineers with 2+ years of hands-on software development experience, particularly in Sitecore.

Role Overview

If you’re a Software Craftsperson who takes pride in clean, test-driven code and believes in Extreme Programming principles, we’d love to meet you. At Incubyte, we’re a DevOps organization where developers own the entire release cycle, meaning you’ll get hands-on experience across programming, cloud infrastructure, client communication, and everything in between.

The contract is for a period of three months, with the possibility of extension.

Ready to level up your craft and join a team that’s as quality-obsessed as you are? Read on!

Requirements

What You’ll do as a Software Craftsperson:

• 2+ years of Sitecore experience.
• Microsoft Azure experience
• Solid understanding of object-oriented programming (OOP) and computer science foundations.
• Demonstrates expertise in building custom APIs and integrating third-party APIs into solutions.
• Experience designing relational databases and optimizing database structure for performance and/or maintainability and the ability to design and optimize stored procedures
• Experience with Test-Driven Development
• Experience with source control, JIRA, and build management within Microsoft Azure DevOps
• Deep hands-on knowledge of the latest .NET Framework, including Visual Studio 2019/22, C#, ASP.NET Core, ASP.NET, and SQL Server.
• Strong experience working with n-tier architectures (UI, Business Logic Layer, Data Access Layer) and experience with service-oriented architectures (SOA).
• Hands-on experience building scalable web applications, particularly high-frequency and low-latency, with optimal memory management, performance, and scalability as a key focus.
• Candidates should be self-motivated, independent, detail-oriented, responsible team player, and exhibit exceptional relationship management skills.
• Passion for building high-quality systems with software implementation best practices.
• Excellent verbal and written communication skills.
• Knowledge of sound business practices and a proven track record of anticipating and exceeding customer expectations.
• Must be motivated with a focus on team performance.
• Prior consulting experience is desired.

What You’ll Bring:

• Experience in development and implementations using:
• Salesforce
• Kentico
• Microsoft BI
• Experience with Styling and Responsive Design techniques using technologies such as LESS, HTML5, Bootstrap, and SASS.
• Experience with Client-side browser development using native JS, ReactJS, or NextJS; emphasis on single-page applications (SPA).
• Familiar with HIPAA compliance and regulations.

Benefits

What We Offer

• Dedicated Learning & Development Budget: Fuel your growth with a budget dedicated solely to learning.  
• Conference Talks Sponsorship: Amplify your voice! If you’re speaking at a conference, we’ll fully sponsor and support your talk. 
• Cutting-Edge Projects: Work on exciting projects with the latest AI technologies   
• Employee-Friendly Leave Policy: Recharge with ample leave options designed for a healthy work-life balance. 
• Comprehensive Medical & Term Insurance: Full coverage for you and your family’s peace of mind. 
• And More: Extra perks to support your well-being and professional growth.

Work Environment

• Remote-First Culture: At Incubyte, we thrive on a culture of structured flexibility — while you have control over where and how you work, everyone commits to a consistent rhythm that supports their team during core working hours for smooth collaboration and timely project delivery. By striking the perfect balance between freedom and responsibility, we enable ourselves to deliver high-quality standards our customers recognize us by. With asynchronous tools and push for active participation, we foster a vibrant, hands-on environment where each team member’s engagement and contributions drive impactful results. 
• Work-In-Person: Twice a year, we come together for two-week sprints to collaborate in person, foster stronger team bonds, and align on goals. Additionally, we host an annual retreat to recharge and connect as a team. All travel expenses are covered. 
• Proactive Collaboration: Collaboration is central to our work. Through daily pair programming sessions, we focus on mentorship, continuous learning, and shared problem-solving. This hands-on approach keeps us innovative and aligned as a team. 

Incubyte is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. 

Do you love leading a team of engineers, coding up new products, and making sure that they work well together? If so, this is the job for you.

As an Engineering Manager in Unscript, you'll be responsible for managing a team of engineers who are focused on developing new products. You'll be able to apply your strong engineering background as well as your experience with large-scale development projects in the past.

You'll also be able to act as Product Owner (we know it's not your job but you'll have to do this :) ) and make sure that the team is working towards the right goals. 

Being the Engineering Manager at Unscript means owning up to all things—from technical issues to product decisions—and being comfortable with taking responsibility for everything from hiring and training new hires, to making sure you get the best out of every individual.

About Us:

UnScript uses AI to create videos that were never shot. Our technology saves brands thousands of dollars spent in hiring influencers/actors, shooting videos with them. UnScript was founded by distinguished alums from IIT, with exemplary backgrounds in business and technology. UnScript has raised two rounds of funding from global VCs with Peter Thiel(Co-founder, Paypal) and Ried Hoffman ( Co-founder, Linkedin) as investors. 

Required Qualifications:

• B.Tech or higher in Computer Science from a premier institute. (We are willing to waive this requirement if you are an exceptional programmer).

• Building scalable & performant web systems with clear focus on reusable modules.

• You are comfortable in a high paced environment and can respond to urgent (and at times ambiguous) requests

• Ability to translate fuzzy business problems into technical problems & come up with design, estimates, planning, execution & deliver the solution independently.

• Knowledge in AWS or other cloud Infra.

The Team:

Unscript was started by Ritwika Chowdhury. Our team brings experience from other foremost institutions like IIT Kharagpur, Microsoft Research, IIT Bombay, IIIT, BCG etc. We are thrilled to be backed by some of the world's largest VC firms and angel investors. 

• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using right methods/tools
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• Keep records of customer interactions
• Making calls on Decline Users and understanding the reason behind it
• Converting of Decline users to business.
• Generating leads for the business via online or offline mode
• Making more people aware about the product
• Reaching out to customers and make them Register and avail the loan.
• Expanding the business by Marketing and Branding
• Making 200 + connected calls everyday

ROLE
Associate Product Manager

WHY SHOULD YOU JOIN US?
At Vidyakul, you will have the opportunity to impact 60 million state board students’ lives by growing India’s first truly vernacular e-learning platform for 9-12 class state board students.

WHO ARE WE and WHAT IS OUR MISSION?
● Vidyakul is a pre-Series A funded EdTech startup based out of Gurgaon, that is truly democratizing education for the masses.
● Our Investors:
○ We Founder Circle - Backed marquee brands such as BluSmart & Zypp Electric
○ JITO Angel Network - Backed Finance Peer, largest lender of EdTech
○ Dholakia Ventures - Backed by the Diamond King of Surat
● Our Founders:
○ Tarun Saini - 3X founder, 8 years experience in Sales & Marketing
○ Raman Garg - 3X founder, 7 years experience in Ecommerce and Tech
● We are bridging the gap between the villages and quality education at an affordable cost.
● We are growing fast (3X Q-o-Q) and wish for you to be part of this rocketship!

WHAT IS THE ROLE?
About the Role: This role requires someone who would:

- Be responsible for creating and delivering on the product roadmap - Interface with design, engineering, business and growth teams and drive the desired outcome
- Understand user behaviour and champion consumers needs and strive to deliver the absolute best consumer experience

- Grow product adoption and key app metrics

Expectations/Requirements:

- A passionate APM / Senior Product Associate with 3+ years of experience in Product Management

- Someone with an entrepreneurial mindset who enjoys taking end-to-end ownership of the product and work across stakeholders to achieve the desired objectives for the product

- A keen eye for understanding the end user and creating product-led solutions to bridge user need gaps

- Strong analytical skills, ability to define KPIs, KPI dashboards and success metrics.

- Prioritization: The PM should be able to carry out effective prioritization of user stories balancing between user experiences, business requirements, tech debts and resourcing. Superpowers/ Skills that will help you succeed in this role:

- Love for simplifying - Knowledge of product development processes - Being a leader and an inspiration to your entire team - Ability to take internal and external stakeholders along

You will get while working with us

• Opportunity to work on highly distributed systems with micro-services architecture and big-data volumes
• Solve challenging real-world problems by leveraging OOP & functional programming concepts
• Opportunity to incubate an open source project
• Get to work with cutting edge technologies to name a few Kafka, Elasticsearch, Postgres, Scala
• Developing scalable, sustainable and reliable enterprise systems
• Hands-on experience of working with TDD and BDD
• Develop environment using practices such as Continuous Integration, Continuous Delivery
• Learning opportunity on how to turn complex business requirements into a working product

Roles & Responsibilities

• Requirement understanding & analysis by interacting with client
• Carry out architectural and design discussions with fellow team members and come up with right approach
• Understand system domain, user’s perspective of system and use-cases
• Understand patterns in existing code and effectively leverage and improvise it 
• Develop backend involving Java8 based functional programming and REST services
• Ensure best practices of code reviews, automated testing and CI
• Research new tools & technologies required for the projects
• Mentor fellow team members and bring their level up

Must have

• Strong hold on written/verbal communication
• Strong core Java fundamentals
• Strong Analytical & problem solving skills
• Proactive and inherent nature of working with ownership
• Passion of writing clean code
• Experience in designing relational data model from business requirements

Good to have

• Knowledge of functional programming (Scala or Java 8 lambda)
• Knowledge of NOSQL
• Working knowledge of linux & networking
• Performance optimisation - Optimise/refactor queries, code, stored procedures to take performance next level

Candidate is expected to do:-

- Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails
- Understand customer needs and requirements
- Route qualified opportunities to the appropriate sales executives for further development and closure
- Research accounts, identify key players and generate interest.

- Maintain and expand your database of prospects within your assigned territory
- Team with channel partners to build pipeline and close deals.

Requirements:-
- Min graduation but we prefer people with MBA (marketing)

- folks with titles – Inside sales in software / Business development

- Need to have a sale quota

- Proven inside sales experience.
- Track record of over-achieving quota.

- Strong phone presence and experience dialing dozens of calls per day.
- Proficient with corporate productivity and web presentation tools.
- Excellent verbal and written communications skills.
- Strong listening and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.

Shift Timing : US 6:30 pm to 3:30 pm

• Experience in functionally and technically leading teams while contributing hands-on on design and code.
• Solid hands-on experience in software development covering Angular 4 to Angular 8 version
• Solid understanding of Node js
• Solid understanding of Jasmine , Karma , protractor
• Solid understanding of agile development model and strong communication, collaboration skills