Inside Sales Executive

Overall responsibility:

• Drafts, implements, and executes policies and procedures to facilitate a quality customer service experience.
• Establishes performance metrics for customer service representatives. Establishes service levels and requirements for the department.
• Develops and implements methods to record, assess, and analyse customer feedback.
• Develops and implements training and quality assurance programs for new hires and experienced employees.
• Identifies and recommends or acquires updates and expansions to technology, equipment, and policies that may improve customer service and retention. Acts as a liaison between the customer service department and other divisions in the company.

Day to day responsibilities :

• Managing the customer support department’s day-to-day functions. Responding to escalated customer support issues.
• Implementing customer support processes to enhance customer satisfaction.
• Formulating and revising customer support policies and promoting their implementation. Informing the team of all new information related to products, procedures, and trends.
• Assessing support statistics and preparing detailed reports on the findings.
• Interviewing and hiring new employees. Overseeing and evaluating the team's ongoing training efforts.
• Delivering performance evaluations and following the disciplinary process according to company policy. Managing the budget of the customer support department

Mandatory Certifications:

• ISO
• Six Sigma BB

Why Join Us : 

1. Start-up Environment - Work with a passionate and energetic team that is driven by hustle, comradeship, and togetherness

2. Compensation & Benefits – Best-in-class salaries to highly competitive ESOPs along with great learning work environment, we offer you a place full of opportunities to customize your career trajectory

3. An Environment for Innovation - We create a culture for innovation by giving an employee the prowess to create, make and innovate.

4. We've got you covered - From medical insurance, well-defined policies to flexi WFH options, scrumptious lunch to some amazing learning and development sessions- we've got your back!

5. Cool Perks – Come and get to join us for in-house events, team outings, dinner catchups, and much more

• Excellent mobile app development experience
• Strong CS fundamentals OOPS concepts, algorithms data structures Core Java
• Deep knowledge of basic React Native components and Android Studio
• Ability to write well-documented, clean Java and Javascript code
• In-Depth knowledge of building tools like XCode, and Android Studio
• Knowledge of Android Studio and React Native Lifecycle and publishing cycles on Google and Apple app stores.
• Experience with Git and ES6
• Experience in the kotlin  and flutter  

🏆 Benefits

• Remote Possible - Work from anywhere in India though we promote Work From Office like revered Narayan Murthy is appealing. https://trak.in/tags/business/2022/03/14/infosys-founder-narayan-murthy-wants-all-employees-back-to-office-says-work-from-home-is-bad-for-productivity/">Read it
• Flexible work hours
• Annual Appraisal Cycles
• Healthcare plans are on the way
• Free e-learning courses and external training plus certifications
• Fewer deductions so In Hand, Salary is more
• Special Guidance on Financial Investment planning to help you save more
• Healthcare sessions with our Doctors
• We promote employees to take timely leaves and take care of family

• Leads more than one projects end-to-end and collaborates across functions. Drives planning, estimation and execution.
• Manages stakeholder expectations and offers scalable, reliable, performant and easy to maintain solutions.
• Consistently takes well thought technical/design decisions.
• Develops expertise in more than one area and shares knowledge with others. Able to mentor/train people in areas which are new to them.
• Drives people to solve engineering challenges.
• Enjoys high respect of Tech and other cross functional teams.
• Demonstrates effective communication with project team, management and internal/external clients as necessary.
• Surfaces both technical and non-technical team challenges and helps resolve them.
• Champion for SDLC best practices and high-quality standards.
• Significantly contributes in hiring high performance candidates.

• Expert in JAVA, Kotlin, Reactive programming, Asynchronous programming and Dependency Injection. Experience with unit-tests and automation frameworks.
• Familiarity with any architectures like MV*(MVP/MVVM/MVI).
• Strong focus on high-quality mobile UI experiences.
• Operates independently with almost no oversight.
• Is able to apply domain expertise to think critically and make wise decisions for the team, taking into account tradeoffs and constraints.
• Communicates tech decisions through design docs and tech talks.
• Has delivered multiple projects with end-to-end engineering ownership.
• Keeps track of new technology/tools and embraces them as necessary
• 12+ years of experience in a product-driven organization.

Technologies we're working with

• MVP, JAVA and Kotlin, Realm, Firebase Real-time Database, RxJava,Kotlin Coroutines, Dagger and Retrofit.

We, at GlobalShiksha, are on a mission to Make Learning Fun for the K-12 segment by delivering high-quality, affordable supplementary educational products. The GlobalShiksha team of 150+ people works out of offices in Bengaluru. We- re backed by the top investor of the world, Accel Partners. Founded in 2011 by an IIT Graduate, GlobalShiksha is among top five Ed-tech companies of India and has the trust of 1 million parents.

Responsibilities:

• Plan and execute all digital marketing campaigns, including Google and social media marketing with expertise in Facebook ads, google analytics, email marketing, influencer marketing and display advertising campaigns.
• Handle the entire digital marketing to bring direct website conversion.
• Measure and report performance of all digital marketing campaigns, and assess against goals (ROI and KPIs).
• Utilize strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points.

Requirements:

• Minimum 5+ years of working experience in digital marketing with prime focus on Facebook ads and google Adwords.
• Proven track record in generating online orders/ direct website conversion.
• Candidates from the e-commerce industry or marketing agencies will be preferred.
• Candidate must be a graduate preferably B-Tech or MBA preferably from tier-1 or tier-2 colleges

The ideal candidate will have experience in all stages of the sales cycle. They should be confident with building new client relationship and maintaining existing ones. They should have evidence of strong skills and possess good negotiation skills.

• Build relationships with prospective clients
• Maintain consistent contact with existing clients
• Manage sales pipeline
• Analyze market and establish competitive advantages
• Track metrics to ensure targets are hit

Qualifications

• Bachelor's / BBA degree.
• 1+ years in SaaS sales industry.
• Experience in full sales cycle including deal closing demonstrated sales success.
• Strong negotiation skills.
• Strong communication and presentation skills.
• CRM experience shall be a BIG PLUS.

• Attract first-rate talent and ensure lasting and successful placements aligned to client requirements
• Responsible for end to end selection process – sourcing, screening, interview coordination, back ground verification etc. in accordance with Anther recruitment strategy
• Understand client company, competitors, market place
• Client management – understand the client mindset, nuances of the requirement, coordination across all stages of recruitment while creating a positive rapport with the client stake holders.
• Map requirement, role criteria, define position description, skill specification
• Locate, identify and track potential candidates through the use of Job-Boards, social media, user groups/associations, candidate referrals, networking, etc
• Create detailed candidate profile summaries for each candidate presented
• Candidate Experience – ensure that all candidates are well informed on all aspects of the position proposed and are prepared adequately before every interview. Hand hold candidates through offer, on boarding and settling in period at the client Organisation
• Build network of candidates and develop creative, cost-effective sourcing strategies to accommodate for current and future client demands

Who we are

Jivox is transforming the way the world experiences digital marketing. We connect brands with their audiences in the most personalized way: using big data, AI/machine learning, Dynamic Creative Optimization (DCO), customer journey optimization, and identity technologies to deliver omni-channel precision marketing.

Recognized as a leader in creative advertising technologies by Forrester Research, Jivox delivers 1:1 messaging throughout the customer journey, seamlessly linking paid and owned media. Our portfolio of global clients includes the likes of Marriott, Mazda, Unilever, Nestle, IBM, Vodafone, and Heineken.

A Powerful Dynamic Creative Personalization platform serves millions of ad impressions a day and evaluates 30 billion+ rules / day. Our proprietary machine learning technology, powers personalization in real-time, creates personalized experiences across all channels including display, video, native and social.

Experience: 2 to 5 years of experience

Relevant experience in Javascript: Min 1 year

Must Have

• Hands-on in HTML5 and CSS3 and JavaScript
• Knowledge of jQuery, GreenSock, JSON and XML
• Good to have cross-browser / Cross-platform compatibility knowledge.
• Unit testing skills
• Debugging skills
• Know how to slice and dice images using Photoshop
• Should able to write the code using the mentioned technologies and should be able to debug over multiple OS across browsers

Good to Have

• Experience in PHP, MySQL
• Knowledge of Adobe Animate (Canvas)
• Knowledge of Adobe Edge
• Knowledge of Google Web Designer (GWD)
• Knowledge in Digital Marketing

Soft Skills requirement:

• Excellent and effective communication skills.
• Good interpersonal skills.
• Be flexible and approachable at all times.

Education: Bachelors degree in Engineering or equivalent experience within the field.