Customer Support

at Elanic

DP
Posted by kirthana thomas
icon
Bengaluru (Bangalore)
icon
0 - 3 yrs
icon
₹2L - ₹2.5L / yr
icon
Internship
Skills
MS-Office
Good communication skills
Good typing skills
smartness
Customer Relationship Management (CRM)
Customer Success
About Company:Elanic is pioneering a shopping experience where women come together to buy and sell fashion. We are building a game-changing women's only social shopping platform, where you can shop from the closets of several women as well as sell your gently used apparel and accessories to your followers and be a style leader.About the Internship: Selected intern's day-to-day responsibilities include:1. Handle customer query and complaints emails (via freshdesk)2. Communicate with the concerned team via freshdesk3. Maintain CSAT (Customer Satisfaction Rating)4. Maintain AHT (Average handling time)5. Serve as a basic point of contact for customers with complaints, queries, request, feedbacks etc.6. Ensure that all the request, queries, and complaint of customers are responded in a timely and professional manner Only those candidates can apply who: are available for full time (in-office) internshipcan start the internship between 4th May'18 and 8th Jun'18are available for duration of 6 monthshave relevant skills and interests** Women willing to start/restart their career can also apply.Stipend:INR ₹13500 /MonthDeadline:2018-06-08 23:59:59Other perks:Certificate, Letter of recommendation, Pre placement offer (PPO), Informal dress code.Skills required:English Proficiency (Spoken) (Learn Business Communication), English Proficiency (Written), Hindi Proficiency (Spoken) and Hindi Proficiency (Written)
Read more

About Elanic

Founded
2015
Type
Size
Stage
Raised funding
About

Elanic is India’s largest social marketplace where anyone can sell, buy and stay fashionable. “Life’s too short to wear boring clothes.” – So style, save, live, and profit from staying fashionable! Rich variety is our key. Elanic gives an opportunity to explore widely differentiated styles and unique products. We help the sellers connect with millions of buyers and vice versa.

 

Elanic is more than just shopping, it’s a community. With over one hundred thousand sellers and millions of shoppers, Elanic is the fastest growing community where like-minded people come together to share their love of fashion.

 

Our USP:

- Rich and unique variety of products.

- Great fashion at affordable prices

- Door to door delivery.

Read more
Connect with the team
icon
Palkush Chawla
icon
kirthana thomas
icon
Navitha Pereira
Company social profiles
icon
icon
icon
icon
Why apply to jobs via Cutshort
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly. No 3rd party agencies here.
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
2101133
Matches delivered
3712187
Network size
15000
Companies hiring

Similar jobs

at Crelio Health
1 video
8 recruiters
DP
Posted by RUTUJA DANDNAIK
Pune
2 - 9 yrs
₹3L - ₹8L / yr
Customer Success
Account Management
Customer Retention
Customer Relationship Management (CRM)
Analytical Skills
+2 more

Job Role - Customer Success Manager - Growth

Location - Pune

 

Responsibilities:

  • Ensure customer satisfaction by advising customers on configurations that may favourably impact performance.
  • Advise product development of recurring issues.
  • Provide post-sale technical support services to customers, including troubleshooting, problem resolution and training to customers.
  • Handling Customer Plan renewal, Plans to pitch etc.
  • Handling customer re-escalation, and smooth transitions between customers and organisation.

Requirements:

  • Minimum 2 years experience as a Customer Success Manager, with a proven track record of handling customers, solving issues and executing projects.
  • Good communication Skills.
  • Ability to Analyse Data- Have an eye for surveys and customer research. 
  • Need to be organised, to be able to organise thoughts and implement actions.
  • Proactive Problem Solver
  • Cheerful, Optimistic go-getter.
  • Self-starter and a good team player.
  • Eager to learn and execute the new processes for us.
  • Communication should be excellent
  • Ready to work in the US shift zone

 

About CrelioHealth:
CrelioHealth (formerly LiveHealth) is an IT product company in the Health care domain. We are an almost decade-old IT product organisation.
We are a flourishing, Open & Flexi culture organisation with a young team.
We are a group of young enthusiasts passionate about building the best line of products in healthcare diagnostics. Our product is LIMS & CRM used for Pathology Labs & Hospitals.

Our Product -

  1. CrelioHealth LIMS - Web-based LIMS (Laboratory Information Management System) and RIS (Radiology Information System) solution for automating your processes & managing the business better
  2. CrelioHealth CRM- Patient booking and engagement tool to take patient experience to the next level.
  3. CrelioHealth Inventory - Online platform to manage your lab inventory, stock, and purchases

Org link -  https://creliohealth.in/

We are voted as #14 rank in G2’s List of Best Software Sellers for 2021.CrelioHealth (formerly LiveHealth) is a cloud-based LIS and RIS solution that enables Laboratory staff, doctors, and patients to access and manage medical information using the same platform easily.

Find out more at  https://creliohealth.com/  or get updates on  https://blog.creliohealth.in  CrelioHealth for Diagnostics

Blog - CrelioHealth for Diagnostics

Read more
Delhi, Dehradun
1 - 2 yrs
₹1.2L - ₹1.7L / yr
Communication Skills
Organizational skills
Customer Relationship Management (CRM)
MS-Office

As a Technical Backend Executive,the employee is required to perform the following duties:

 

  • Support Management.
  • Database Backup & Management
  • Previous work experience as a Technical Backend Executive in IT Company.
  • Excellent organisational skills.
  • Knowledge of computer operating systems and MS Office software.
  • Working knowledge of CRM platforms.
  • Ability to work as part of a team.
  • High-level written and verbal communication skills.
  • Familiarity with market research techniques.
  • Bachelor’s degree in BCA / B-Tech or similar field.

Preference- Females Only

Requirement:

  • 1-2 years of experience
  • Graduate-BCA/B-tech or Similar field

 

*BCA/MCA freshers can also apply*

 

Job Type: Full-time

Salary: ₹10,000.00 - ₹14,000.00 per month

Read more
at Promobi Technologies
1 video
15 recruiters
DP
Posted by Sonika Sachdeva
Pune
0 - 1 yrs
₹3L - ₹4L / yr
Effective communication
Sales
Revenue growth
Customer Relationship Management (CRM)
Customer Retention
The individual role that you’ll play in our team:  
 
● To support the post-sales customer lifecycle as it relates to customer adoption, on-going support, program optimization, and expansion. 
● Create better modes of operations to make customer service easier for both team members and customers
● Pay attention to customer’s details and complaints.
● Provide customer training and education on company products.
 ● Provide technical support to the customer, with the help of the Technical team 
● Establish a successful account management routine. 
● Create, manage and track customer data using online tools 
● Develop and implement a well-planned customer on-boarding 
● Support customer renewals, proactively identifying and prioritizing resources and strategic value and renewal timeframe. 
● Closely monitor the assigned Accounts; providing insight to Customers
● To be responsible for customer retention and the prevention of churn across our Customer base. Also to be able to generate revenue and manage up-selling & cross-selling. 
● Focus on customer relationship management by helping them to upgrade to better plans and get more revenue for the business.  
Read more
at oto capital
3 recruiters
DP
Posted by Bhavya GN
Bengaluru (Bangalore)
2 - 8 yrs
₹8L - ₹15L / yr
Program Management
Project Management
MS-Office
MS-Excel
MS-Word
+4 more

Primary roles and responsibilities -

  • Manage multiple interconnected projects, ensuring program goals are reached
  • Develop and manage scope of the projects, deadlines and activities for projects and be accountable for delivering against established business goals/objectives
  • Strategize and implement key program initiatives that adhere to organizational objectives
  • Identify key resource requirements from cross-functional teams and external vendors
  • Assume responsibility for the program’s people and vendors
  • Build and execute projects that cut across various aspects of Business
  • Work cross functionally to help influence change in getting ideas executed
  • Build and lead communication plan and develop a reinforcement strategy across the organization
  • Manage all aspects of the implementation including the human and cultural elements, and reinforcing collaboration
  • Lead and direct different cross-functional programs and projects of varied sizes and types
  • Measure project performance using appropriate systems, tools and techniques-
  • Create and maintain comprehensive project documentation-
  • Help people to design and model solutions for innovation .
  • Coordinate all cross-functional activities, collaborate with leaders in varied areas on planning and execution
  • Provide the skill and structure required to identify problems and improvement opportunities

 

 

Traits that we are looking for -

  • Experienced with MS office - Excel, Word and PPT
  • Solid organizational skills including attention to detail and multi-tasking skills
  • Should understand the product development process - to enable projects to be converted into Products
  • Excellent client-facing and internal communication skills, written and verbal
Read more
Indore
0 - 3 yrs
₹1.5L - ₹2L / yr
Customer Support
Customer Service
Communication Skills
Customer Relationship Management (CRM)

Skills: 

∙ Excellent communication and analytical Skills 

∙ Strong leadership and management skills 

∙ Must have excellent interpersonal skills 

∙ Excellent written and verbal communication 

∙ Active listening and Problem solving skills 

∙ Ability to multitask, prioritize, and manage time effectively 

 Roles and Responsibilities: 

∙ A professional approach in answering calls and provide information  about products and services, taking input of issues and their  redressal thereof 

∙ Keep records of customer interactions, process customer accounts  and file documents 

∙ Proficiently communicating with customers electronically and taking  follow up of the procedures. 

∙ Handling customer queries regarding various products ∙ Identify and assess customer needs to achieve satisfaction ∙ Exhibiting patience in order to resolve queries in a timely manner ∙ Escalate unresolved issues to the appropriate internal teams ∙ Document knowledge in the form of solution article 

∙ Respond to customer queries in a timely and accurate way, via  phone, email or chat 

∙ Patience when handling tough cases. 

∙ Take a deep dive into product key features and have keen  insight/knowledge about the product.

Read more
Hyderabad
3 - 8 yrs
₹5L - ₹10L / yr
SaaS
Customer Success
Customer Retention
Customer Acquisition

We are looking for Customer Success Specialist (B.Tech graduates) to assist our customers with product inquiries in a swift, proficient and friendly manner. Should be instrumental in customer retention by addressing concerns and product issues.

Required Candidate profile

Interact with customers by email, live chat, or calls
Experience/ Knowledge in HTML/CSS, App integrations, Using API keys, Work flows / automations, Browser extensions

Read more
at Dataweave Pvt Ltd
32 recruiters
DP
Posted by Megha M
Bengaluru (Bangalore)
4 - 4 yrs
Best in industry
Customer Success
Analytics
Retail
Customer Relationship Management (CRM)

Roles and Responsibilities:

  • Own overall relationship with assigned clients, which include: Increasing adoption, ensuring retention, and satisfaction.
  • Work with the internal delivery team to ensure delivery quality to exceed client's expectations.
  • Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services.
  • Develop, prepare, and nurture customers for testimonials, references and case studies.
  • Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals.
  • Work to identify and/or develop upsell opportunities.
  • Ensure billing and collection of the assigned accounts is under control.
  • Advocate customer needs/issues cross-departmentally.
  • Manage account escalations.

Skills and Requirements:

  • Proven ability to drive continuous value of solutions/products.
  • Familiarity working with clients of all sizes.
  • Impeccable written and verbal communication skills.
  • Detail oriented and analytical.
  • Strong team player but still a self-starter.
  • Thrives in a multi-tasking environment and can adjust priorities quickly.
Read more
at BlogVault
4 recruiters
DP
Posted by Bushra Salauddin
Bengaluru (Bangalore)
0 - 4 yrs
₹3L - ₹8L / yr
Customer Support
Technical support
Analytical Skills
Product support
Customer Success
Customer Support Role - Bangalore (India timings: 7-8 AM to 5 PM) We're looking for a technical support engineer to support our customers during India hours (India timings: 7-8 AM to 5 PM) with an experience of 1+ years. We're seeking a passionate and highly driven professional with prior experience of working in a software company - Prepefrable B2B. This role is ideal for someone who is consultative by nature and passionate about customer happiness. Responsibilities 1) Provide high-quality technical support over email and chat primarily to our customers across the Globe 2) Help our customers in all stages of usage of our product - during the trial, setup/configuration, and after-sales support 3) Making sure all customer issues that need resolution by the engineering team are followed through and resolved in a timely manner. 4) Keeping our Help/FAQ sections up to date. 5) Work with our engineering team to help them understand customer problems, reproduce them and fix them. 6) Work with our product team and contribute towards driving our product roadmap with real-world customer requirements Requirements 1) Very Strong written and verbal presentation/communication skills (MOST ESSENTIAL) 1) You must be great at understanding and be analyzing problems 2) You must have at least 1-year experience with customer support for a business/enterprise tool 3) You must be willing to work in the provided timings IST 7-8 AM - 5 AM) 4) You should have excellent spoken and written English communication skills 5) You should be a good writer, with the ability to help non-technical people understand technical aspects of our product. You should also be able to maintain our Help/FAQ. 6) An engineering/technical degree would be considered a strong advantage Apply with Your resume Your current CTC and expected CTC.
Read more
at Monexo FinTech (P) Ltd
1 video
5 recruiters
DP
Posted by Mukesh Bubna
Chennai
2 - 4 yrs
₹4L - ₹6L / yr
Operations
Vendor Management
Fulfillment
Finance
Customer Success
+2 more
The candidate should have: - worked in Finance company - implemented / Supervised Credit screening, Customer service, Repayment application - supervised a team of 50+ people - worked on ISO certification - ability to manage costs - drive unit cost down - manage vendors - process risk management
Read more
at AltF Coworking
1 recruiter
DP
Posted by Vartika Singh
NCR (Delhi | Gurgaon | Noida)
1 - 10 yrs
₹6L - ₹9L / yr
MS-Office
MS-Word
MS-PowerPoint
Roles and Responsibilities : Handling end to end leasing cycle. Studying the market and identifying the best location for next coworking space launch. Talking to landlords and brokers for shortlisting locations on the basis of requirement Visiting the shortlisted locations and finalising the location on the basis of criterias decided by the management Arranging meeting with the landlord and negotiating on the deal Finalising the deal and contractual paper work Co-ordinating with the execution team for smooth launch of project Handling end to end enterprise sales cycle Finding enterprise clients with requirement of over 100 seats Pitching the best possible solution according to client requirement Arranging visits and building the deal according to availability and client requirement Negotiating with the client and finalising the deal Completing the contractual paper-work Completing On-boarding formalities Up-selling new locations to the existing members Building sales strategies, templates, processes and automating the sales procedure. Outbound targeting and reaching out to prospective clients Building a good broker network for accelerated sale conversions Other business development activities that bring business to the organisation
Read more
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
Get to hear about interesting companies hiring right now
iconFollow Cutshort
Want to apply to this role at Elanic?
Why apply via Cutshort?
Connect with actual hiring teams and get their fast response. No spam.
Learn more
Get to hear about interesting companies hiring right now
iconFollow Cutshort