Customer Support

🚀 We Are Hiring – Sr. Network Engineer | Ahmedabad

Looking for a strong Network Specialist who can manage core switches, firewalls, storage & servers with hands-on experience in L3 configuration.

If you are someone who loves solving network challenges and ensuring zero downtime — this role is for you!

📌 Key Requirements:

• Manage Core Network Switches

• Network Topologies & Storage Management

• Event & Hardware Log Monitoring

• Domain Server Knowledge

• Multiple ISP & Failover Handling

• Firewalls & VMware Knowledge

• Minimum 3 Years Experience in L3 Switch Configuration

• Male Candidate Only

📍 Location: Ahmedabad

Job Summary

We seek a motivated and detail-oriented QA Automation Tester to join our QA team. You will be responsible for writing and executing automated test cases, identifying bugs, and supporting the overall testing efforts to ensure software quality. This role offers an excellent opportunity to grow in test automation while working closely with experienced QA professionals and development teams.

Key Responsibilities

• Understand functional and non-functional requirements to design relevant test cases.
• Develop, execute, and maintain automated test scripts under the guidance of senior QA team members.
• Use automation tools such as Selenium, Appium, or similar frameworks.
• Identify, document, and track defects, and work with developers to ensure timely resolution.
• Assist in creating and managing test data and environments.
• Collaborate with cross-functional teams, including developers, product managers, and senior QA
• Participate in Agile ceremonies such as stand-ups, sprint reviews, and retrospectives.
• Support manual testing activities as needed.
• Continuously learn and adapt to new testing tools, technologies, and best practices.
• Ensure test coverage, consistency, and accuracy across the software lifecycle.

Required Qualifications

• Bachelor’s degree in Computer Science, Engineering, or a related field.
• 1 to 3 years of experience in QA automation testing.
• Basic experience with test automation tools like Selenium, Appium, or similar.
• Familiarity with one or more programming/scripting languages (e.g., Java, Python, or JavaScript).
• Understanding of QA processes, software testing methodologies, and defect life cycle.
• Exposure to Agile/Scrum methodologies.
• Strong analytical and problem-solving skills.
• Good communication skills and a collaborative mindset.
• Eagerness to learn and grow in the test automation domain.

Preferred Qualifications (Nice to Have)

• Hands-on experience with test management or bug tracking tools (e.g., JIRA, TestRail).
• Exposure to version control systems like Git.
• Basic understanding of CI/CD concepts and tools like Jenkins.
• Relevant certifications (e.g., ISTQB Foundation, Selenium WebDriver certification).

Come and Join the future.

This is an opportunity to work directly with Industry experts having 20+ years of experience in Technology and product development.

Roles and Responsibilities 

• Developing front end website architecture.
• Designing user interactions on web pages.
• Developing back end website applications.
• Creating servers and databases for functionality.
• Ensuring cross-platform optimization for mobile phones.
• Ensuring responsiveness of applications.
• Working alongside graphic designers for web design features.
• Seeing through a project from conception to finished product.
• Designing and developing APIs.
• Meeting both technical and consumer needs.
• Staying abreast of developments in web applications

Desired Candidate Profile

• Strong organizational and project management skills.
• Proficiency with fundamental front end languages such as HTML, CSS and JavaScript.
• Familiarity with JavaScript frameworks such as Angular JS, and React JS.
• Proficiency with server-side languages like Nodejs, and Expressjs.
• Familiarity with database technology such as MySQL, Postgresql or MongoDB.
• Excellent verbal communication skills.
• Good problem-solving skills.
• Attention to detail.

• Explain the customers - based on product offers/benefits
• Promoting the products
• Customer follow-up
• Feedback - emails/phones (communication channel)
• Maintain register for the same
• Handle Telephone Calls. And handle Lead Validation and sending the Lead to the concerned executive in the CRM and Whatsapp.
• Looking for an ambitious and energetic individual for Telecaller Executive/ Customer Care Executive/Customer Support Executive /inbound, to help us expand our clientele. Who will be the face of the company and should have the dedication to create and apply an effective sales strategy.
• Should have good Communication Skills and Convincing Power.
• Keep records of calls and sales and note useful information
• Completely work from home opportunity
• Answer calls in a professional manner
• Get leads from Justdial
• Answer customer queries
• Call up customers & understand leads
• Pass requirement to the sales team

MoEngage is a fast-paced startup that’s helping companies run smart marketing efforts in their effort to reach the customer. We are a leading Marketing Technology Stack provider that is helping brands redefine their customer engagement in the mobile era. Brands use MoEngage to drive long-term, personalised and context-based engagement across channels to help achieve increased customer retention as well as customer LTV. Sitting at a conflux of diverse technologies like Artificial Intelligence, Big Data, Web & Mobile platforms, MoEngage technology analyses billions of data points generated by customers and their devices, to predict customer behavior and build marketing campaigns that proactively engage users.

In just four years since inception, MoEngage is working with leading brands across e-commerce, entertainment, travel, publishing and banking domains among others. With marquee clients like Vodafone, Oyo, Airtel, McAfee, MoEngage has over 125+ paying Customers in the Enterprise & Internet companies space in India, US, South East Asia & EU. With a global presence spanning 35 countries, MoEngage has offices in San Francisco, Berlin, Jakarta, and Bengaluru.

Today, MoEngage is an industry pioneer in the space and engages more than 350M devices. This includes approximately 40B events tracked per month, 30B+ messages sent, to millions of users across the globe.

As part of the Engineering team at MoEngage, here are some things you can expect:

• Take ownership and be responsible for what you build - no micro management
• Work with A players (some of the best talent in the country), and expedite your learning curve and career growth
• Make in India and build for the world at scale of 350M active users, which no other internet company in the country has seen
• Learn together from different teams on how they scale to millions of users and billions of messages. 
• Explore the latest in topics like Data Pipeline, MongoDB, ElasticSearch, Kafka, Spark, Samza and share with the team 

and more importantly have fun while you work on scaling MoEngage.

About InApps team

In-app team is responsible for effectively delivering the contextual information to help companies cross-sell/up-sell on specific workflows triggered on desired actions performed by application users. As a member of in-app team, you will be working on developing high performance systems to deliver the contextual campaigns in real time. In addition to real time campaign delivery, you will work on designing a flexible platform to provide customised experience for application users using web personalization, which allows companies to present unique and personalized experiences on their applications.

• Scaling campaign delivery with personalized content to 500M unique users within 1 sec.
• Rich campaign content delivery keeping user experience native to mobile and web applications.

• Proven experience in handling large infrastructure and distributed systems
• Proven experience in managing high performing engineering teams
• Proven experience with at least one of the cloud computing infrastructure - GCP / Azure / AWS
• Hands on in Java OR Python related technologies and frameworks
• Familiarity with ElasticSearch, MongoDB is a plus
• Liaison with Product Management, DevOps, QA and other teams
• Performance management, Sprint management, Roadmap, Hiring, Onboarding, Mentoring, Costing, Documenting

At MoEngage, we are passionate about our team and technology - see below to know more about us and technology.

https://twitter.com/hashtag/lifeatmoengage?f=tweets&;vertical=default">Life @MoEngage

https://twitter.com/hashtag/techatmoengage?f=tweets&;vertical=default">Tech @MoEngage

https://www.moengage.com/blog/techatmoengage-reddit-has-330m-monthly-active-users-so-do-we/">Scale @MoEngage

We handle more than a billion messages everyday. Rest assured, you will be surrounded by really smart and passionate people as we scale much more to build a world class technology team.