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Customer Support
at Elanic
Posted by kirthana thomas

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Bengaluru (Bangalore)

0 - 3 years

{{200000 / ('' == 'MONTH' ? 12 : 100000) | number}} - {{250000 / ('' == 'MONTH' ? 12 : 100000) | number}} {{'' == 'MONTH' ? '/mo' : 'lpa'}}

Skills

MS-Office

Good communication skills

Good typing skills

smartness

Customer Relationship Management (CRM)

Customer Success

Job description

About Company:Elanic is pioneering a shopping experience where women come together to buy and sell fashion. We are building a game-changing women's only social shopping platform, where you can shop from the closets of several women as well as sell your gently used apparel and accessories to your followers and be a style leader.About the Internship: Selected intern's day-to-day responsibilities include:1. Handle customer query and complaints emails (via freshdesk)2. Communicate with the concerned team via freshdesk3. Maintain CSAT (Customer Satisfaction Rating)4. Maintain AHT (Average handling time)5. Serve as a basic point of contact for customers with complaints, queries, request, feedbacks etc.6. Ensure that all the request, queries, and complaint of customers are responded in a timely and professional manner Only those candidates can apply who: are available for full time (in-office) internshipcan start the internship between 4th May'18 and 8th Jun'18are available for duration of 6 monthshave relevant skills and interests** Women willing to start/restart their career can also apply.Stipend:INR ₹13500 /MonthDeadline:2018-06-08 23:59:59Other perks:Certificate, Letter of recommendation, Pre placement offer (PPO), Informal dress code.Skills required:English Proficiency (Spoken) (Learn Business Communication), English Proficiency (Written), Hindi Proficiency (Spoken) and Hindi Proficiency (Written)

About Elanic

Elanic is India’s largest social marketplace where anyone can sell, buy and stay fashionable. “Life’s too short to wear boring clothes.” – So style, save, live, and profit from staying fashionable! Rich variety is our key. Elanic gives an opportunity to explore widely differentiated styles and unique products. We help the sellers connect with millions of buyers and vice versa.

Elanic is more than just shopping, it’s a community. With over one hundred thousand sellers and millions of shoppers, Elanic is the fastest growing community where like-minded people come together to share their love of fashion.

Our USP:

- Rich and unique variety of products.

- Great fashion at affordable prices

- Door to door delivery.

Founded

2015

Type

Product

Size

51-250 employees

Stage

Raised funding

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