Customer Support
at Elanic
0 - 3 yrs
₹2L - ₹2.5L / yr
Bengaluru (Bangalore)
Skills
MS-Office
Good communication skills
Good typing skills
smartness
Customer Relationship Management (CRM)
Customer Success
About Company:Elanic is pioneering a shopping experience where women come together to buy and sell fashion. We are building a game-changing women's only social shopping platform, where you can shop from the closets of several women as well as sell your gently used apparel and accessories to your followers and be a style leader.About the Internship: Selected intern's day-to-day responsibilities include:1. Handle customer query and complaints emails (via freshdesk)2. Communicate with the concerned team via freshdesk3. Maintain CSAT (Customer Satisfaction Rating)4. Maintain AHT (Average handling time)5. Serve as a basic point of contact for customers with complaints, queries, request, feedbacks etc.6. Ensure that all the request, queries, and complaint of customers are responded in a timely and professional manner Only those candidates can apply who: are available for full time (in-office) internshipcan start the internship between 4th May'18 and 8th Jun'18are available for duration of 6 monthshave relevant skills and interests** Women willing to start/restart their career can also apply.Stipend:INR ₹13500 /MonthDeadline:2018-06-08 23:59:59Other perks:Certificate, Letter of recommendation, Pre placement offer (PPO), Informal dress code.Skills required:English Proficiency (Spoken) (Learn Business Communication), English Proficiency (Written), Hindi Proficiency (Spoken) and Hindi Proficiency (Written)
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About Elanic
Founded :
2015
Type :
Product
Size :
100-500
Stage :
Raised funding
About
ELANIC STORY Imagine having to travel all the way from Kanpur to Kanchipuram to buy a silk saree or travel from Mysore to Jaipur to buy Phulkari Dupattas! Tired, already? What if you can buy unique products from any part of India at the comfort of your home? Yes, this is exactly what we provide! Our mission is to make unique and extraordinary products available to millions of buyers. Our platform connects buyers with thousands of sellers across India selling one-of-a-kind products. We bring together clothing, home furnishing, beauty, shoes, bags, and accessories for women and men at one place. They come from over 50,000 sellers from all over India. Elanic is more than shopping. It’s a community, where you can connect with like-minded people, share your love for shopping, and have human interaction/build relationship with sellers who sell the products you love. We give buyers an opportunity to chat with sellers, find out about the product in detail and have a completely satisfactory shopping experience. Variety is our key Elanic is a community-curated marketplace for discovering unique products from different parts of India. Great Value Our sellers offer competitive prices on one million plus products. Additionally, buyers have an option to negotiate with sellers and buy at great prices! Nationwide Delivery Door to door delivery. We ship to over 26,000 pin codes. Download the app and get millions of products at your fingertips.
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