Customer Support

CRM Application Support Engineer

1. Position Summary

We are looking for a skilled CRM Application Support Engineer to provide L1/L2 application support and assist with enhancements across our enterprise CRM ecosystem comprising Microsoft Dynamics 365, Azure cloud services, Sitefinity CMS, and IVR/Chat platforms. The role involves handling day-to-day user tickets, monitoring system health, executing routine maintenance tasks, and supporting the Senior Specialist in delivering change requests and platform improvements.

This role supports Australia-based operations during extended business hours (0800–2000 AEST, Monday through Friday) on a rotational basis with the Senior Specialist, with weekend on-call availability for critical incidents.

2. Key Responsibilities

A. Microsoft Dynamics 365 (D365) Support

• Handle L1/L2 user issues and tickets on D365, performing initial diagnosis, troubleshooting, and resolution within SLA timelines.
• Assist in implementing enhancement requests and change requests under the guidance of the Senior Specialist.
• Monitor Power BI report health and escalate data discrepancies or report failures for resolution.
• Troubleshoot basic Unified Service Desk (USD) user issues and configuration queries.
• Log and track support tickets with Microsoft for product-level issues, following up to ensure timely resolution.
• Execute sample data migration tasks for UAT testing under defined procedures and quality checklists.
• Support quarterly Data Quality Analysis by running data extraction scripts, compiling reports, and flagging anomalies.
• Monitor scheduled jobs (workflows, batch processes) and take corrective action or escalate failures as per runbook procedures.
• Assist in POC development and survey configuration activities within D365.

B. Azure Portal Support

• Monitor Azure Web Jobs for execution status and troubleshoot failures using logs and diagnostics.
• Support API and Logic Apps operations by monitoring execution history, identifying errors, and implementing fixes for known issues.
• Execute routine SQL Database maintenance tasks including backup verification, index rebuilds, and basic query troubleshooting.
• Monitor Azure App Service health metrics, restart services when needed, and escalate persistent issues.
• Assist in preparing resource consumption reports and validating Azure billing data.
• Log support requests with Microsoft Azure support and provide required diagnostic information.

C. Sitefinity CMS & Portal Support

• Provide first-line support for Sitefinity portal issues including chat functionality, content display, and user access problems.
• Assist with CRM portal connector licensing renewals and re-synchronization processes.
• Implement minor Sitefinity admin configuration changes as directed (user roles, content updates, widget configurations).
• Coordinate with Sitefinity vendor support for bug reports and product issue escalation.
• Perform routine Sitefinity database checks and maintenance tasks.

D. IVR & Chat Support

• Provide first-line troubleshooting for IVR issues impacting CRM integrations and customer-facing call flows.
• Assist in implementing CRs and enhancements to IVR/Chat configurations as they relate to CRM workflows.
• Coordinate with the Live-Assist support team on issue escalation, providing detailed diagnostic information.

E. Change Request Support

• Support the delivery of Change Requests (CRs) by executing assigned development, testing, and deployment tasks.
• Maintain accurate time logs and effort tracking for CR work within the engagement model.
• Assist in preparing CR documentation including technical design notes, test cases, and deployment checklists.

F. Operational Duties

• Provide rotational shift coverage within the 0800–2000 AEST operational window.
• Maintain and update technical documentation including runbooks, known-issue databases, and resolution logs.
• Participate in knowledge transfer sessions and cross-training activities to ensure team redundancy.
• Contribute to weekly/monthly operational reporting on ticket volumes, resolution metrics, and system health.

3. Required Qualifications & Skills

Education

• Bachelor’s degree in Computer Science, Information Technology, or equivalent.

Technical Skills

• 2–5 years of experience in Microsoft Dynamics 365 CRM support including entity customization, workflows, business rules, and basic plugin troubleshooting.
• Familiarity with Azure Portal services including Web Jobs, Logic Apps, App Services, and Azure SQL Database.
• Basic to intermediate Power BI skills for report monitoring and troubleshooting.
• Working knowledge of SQL for writing queries, analyzing data, and basic performance troubleshooting.
• Exposure to Sitefinity CMS or similar content management systems.
• Basic understanding of IVR and chat platforms and their integration with CRM systems.
• Experience with ITSM tools (ServiceNow, Jira, or similar) for ticket logging and tracking.
• Understanding of ITIL concepts for incident and problem management.

Soft Skills

• Strong attention to detail and systematic approach to issue diagnosis and resolution.
• Good written and verbal communication skills for ticket documentation and client interactions.
• Ability to work in a shift-based model and manage priorities across multiple technology domains.
• Team player with a willingness to learn, take ownership, and support senior team members.
• Proactive in identifying recurring issues and suggesting preventive measures.

4. Preferred Qualifications

• Microsoft Certified: Power Platform Fundamentals (PL-900) or Dynamics 365 Fundamentals (MB-910).
• Microsoft Certified: Azure Fundamentals (AZ-900).
• ITIL v4 Foundation certification.
• Prior experience in application support for clients in the APAC or Australian time zone.
• Familiarity with DevOps tools and CI/CD pipelines for CRM deployments.

5. Key Performance Indicators (KPIs)

• First-call resolution rate and adherence to L1/L2 ticket SLAs.
• Accuracy and timeliness of ticket documentation and escalation.
• Reliability of monitoring activities (scheduled jobs, Azure services, portal health).
• Quality of support provided for CR delivery tasks.
• Client feedback and responsiveness scores.
• Effective utilization within the monthly engagement framework.

About the job

CRM Manager

Location: Bangalore (Office – HSR Layout)

Department: Retention / Growth

About AppsForBharat

AppsForBharat is one of India’s fastest-growing devotional tech startups, building digital-first products that help millions of users practice their faith seamlessly in everyday life. Backed by leading investors like Peak XV, Elevation, and Mirae, we operate at the intersection of technology, culture, and habit formation serving a $44B devotion market.

Our mission is to build meaningful, habit-forming products that deeply resonate with Bharat users across Tier 2/3+ cities.

About the Role

We are looking for a data-driven and strategic CRM Manager to lead the end-to-end customer lifecycle strategy across key verticals such as Puja, Chadhawa, and Astro.

This role sits at the intersection of CRM, Product, and Data, and is responsible for driving user activation, engagement, retention, and repeat usage through scalable lifecycle initiatives. You will combine strategic thinking with hands-on execution while building systems that scale month-on-month.

What We’re Looking For

• 5–9 years of experience in CRM, lifecycle, or retention marketing (consumer apps preferred)
• Strong understanding of Indian users, especially Tier 2/3+ audiences
• Hands-on experience with CRM tools such as WebEngage, MoEngage, Clevertap, or Braze
• Strong analytical mindset, comfortable with cohorts, funnels, A/B testing, and performance metrics
• Ability to craft emotionally resonant communication that drives action
• Experience managing or mentoring a small team
• Bias for action and comfort working in high-ownership, fast-paced environments

What You’ll Do

• Design and execute end-to-end CRM journeys from onboarding to reactivation
• Drive activation, engagement, retention, and repeat usage across Push, SMS, WhatsApp, and Email
• Align CRM campaigns with product features, user behavior, and festival/astrology calendars
• Analyze user cohorts and channel performance to optimize lifecycle programs
• Build dashboards, automate reporting, and create scalable experimentation frameworks
• Mentor and manage CRM executives or specialists

Do your most meaningful work alongside us. Be a part of something big

Candidate should have worked in Mumbai and Hyderabad cities right now or before as well.

 ● Looking for candidate from Event Sales and Luxury hotel sales backgrounds.

● Candidate must be excellent in communication and should be Good in Personality.

● Candidate should be able to travel to client places.

● Candidate should have experience in managing and growing sales for private hires, corporate bookings, social events, and F&B-driven experiences in the assigned city.

● Candidate should be Good in Host site visits, pitch presentations, and negotiations with professionalism.

Note: This is a full-time, on-site role and may require working evenings, weekends, or holidays as per client and event requirements.

Job Title:YouTube & WhatsApp Operations Executive

Location: Onsite – Kota, Rajasthan

Working Hours: 9:30 AM – 6:30 PM

Salary: ₹15,000 – ₹20,000 per month (Based on skills & experience)

About the Role

We are looking for a responsible and tech-comfortable person to handle the daily operations of our YouTube channels and WhatsApp communities for “Yoga by Renu Tayal” and “TUTRAIN.”

This is an execution and management role, not a strategy or growth planning position. The main focus is to ensure all online platforms run smoothly and tasks are handled on time.

Key Responsibilities YouTube Channel Operations

• Handle YouTube Live sessions from a technical side
• Plan and execute YouTube content strategy (long videos, Shorts, live sessions)
• Upload and manage videos and live sessions
• Monitor comments and live chat
• Track performance metrics and suggest improvements
• Keep channel properly organized and updated

YouTube Channel Membership Strategy (After Monetization)

• Plan and help launch YouTube Channel Memberships
• Suggest member benefits (exclusive content, live sessions, badges, etc.)
• Align content strategy to convert viewers into paid members
• Support long-term YouTube monetization growth

WhatsApp Community Management

• Manage WhatsApp groups and communities
• Post updates, messages, and announcements as instructed
• Respond to basic queries or forward them to the team
• Keep the groups active and well-managed
• Add or remove members as required

Lead & Data Handling

• Maintain records of leads received from YouTube and WhatsApp
• Update data in Excel/Google Sheets
• Coordinate with team members for follow-ups

Website Coordination

• Share content and updates with website developer as instructed
• Check that updates are done properly
• Help upload basic content if required

General Digital Support

• Ensure all links, forms, and pages are working properly
• Assist in online session setup when needed
• Support the team in day-to-day digital tasks

Skills & Requirements

Must Have:

• Advance knowledge of YouTube platform
• Comfortable using WhatsApp groups and communities
• Good computer knowledge (Excel/Google Sheets, internet tools)
• Good communication and coordination skills
• Responsible and able to follow instructions properly

Preferred:

• Basic understanding of social media platforms
• Experience in handling online communities
• Basic knowledge of Canva or simple design tools

Who Should Apply

• Someone who is organized and reliable
• Comfortable handling daily digital platform tasks
• Interested in working in a digital/online environment
• Must be available to work onsite in Kota
• Urgent Hiring – Immediate Joiners Preferred

What We Expect From You

• Smooth handling of YouTube and WhatsApp platforms
• Timely uploads and updates
• Proper data maintenance
• Good coordination with the team

REQUIREMENTS: • Candidate must possess excellent Customer Service and Customer Support Skills. • Must have excellent Communication skills, both written and verbal. • Strong Analytical skills to understand customer feedback and provide solutions. • Must have a strong commitment to Customer Satisfaction. • Should have knowledge about basic AI tools. • Bachelor’s degree in business administration, Marketing, Communications, or any related field is required. • Prior customer service experience is a plus. • Proficiency in Microsoft Office and CRM software preferred. Page 2 of 2 KEY RESPONSIBILITIES: ● Respond to customer queries and customers’ concerns. ● Provide support for data collection to enable Recovery of the account for end user. ● Maintain a deep understanding of client process and policies. ● Reproduce customer issues and escalate product bugs. ● Provide excellent customer service to our customers. ● You should be responsible for exhibiting capacity for critical thinking and analysis. ● Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment.  

Key Responsibilities: 

• Rewrite existing APIs in NodeJS. 
• Remodel the APIs into Micro services-based architecture. 
• Implement a caching layer wherever possible. 
• Optimize the API for high performance and scalability. 
• Write unit tests for API Testing.
• Automate the code testing and deployment process.

Skills Required: 

• At least 2 years of experience developing Backends using NodeJS — should be well versed with its asynchronous nature & event loop, and know its quirks and workarounds. 
• Excellent hands-on experience using MySQL or any other SQL Database. 
• Good knowledge of MongoDB or any other NoSQL Database. 
• Good knowledge of Redis, its data types, and their use cases. 
• Experience with graph-based databases like GraphQL and Neo4j. 
• Experience developing and deploying REST APIs. 
• Good knowledge of Unit Testing and available Test Frameworks. 
• Good understanding of advanced JS libraries and frameworks. 
• Experience with Web sockets, Service Workers, and Web Push Notifications. 
• Familiar with NodeJS profiling tools. 
• Proficient understanding of code versioning tools such as Git. 
• Good knowledge of creating and maintaining DevOps infrastructure on cloud platforms. 
• Should be a fast learner and a go-getter — without any fear of trying out new things Preferences. 
• Experience building a large scale social or location-based app.

Backend/Fullstack Developer

About the Company:

Company is India’s largest and best-established digital wealth management service that helps its customers create wealth for their long-and-short-term goals. Founded in 2012, Company is a pioneer in the digital financial services category and is recognised for creating simple and elegant user experiences in a complex domain. We do this by simplifying complex investing concepts and automating best practices, so our customers can grow their wealth without worry. We achieve this by combining cutting-edge technology, data-driven algorithms, awesome UX and friendly customer support. Our task is ambitious and we like to work hard as well as smart. We want to build a team that relishes challenges and contributes to a new way of thinking and investing in India. We are also invested in the growth of our colleagues and providing a supportive and thriving working environment for everyone. We have been recognised by Great Place To Work® as one of India’s best companies to work for.

Role specific info:

• 4-12 years of experience building good quality production software
• Excellent knowledge of at least one ecosystem based on Elixir/Phoenix, Ruby/Rails, Python/Django, Go/Scala/Clojure
• Good OO skills, including strong design patterns knowledge
• Familiar with datastores like MySQL, PostgreSQL, Redis, Redshift etc.
• Familiarity with react.js/react-native, vue.js etc. • Knowledge of deploying software to AWS, GCP, Azure
• Knowledge of software best practices, like Test-Driven Development (TDD) and Continuous Integration (CI)

What would you do here:

• Writing quality code using language best practices.
• Working in a highly collaborative team.
• Building good software using the latest tools and techniques.
• Participating in design reviews, coding modules, code reviews and unit testing.
• Taking ownership of quality and usability of your code.
• Mentoring co-workers.
• Leading efforts in improving technology architecture.

Roles & Responsibility:

• To actively create exclusive distributor in your territory.
• Developing and implementing sales strategies, client service and retention plans, and analyzing sales data to inform or update marketing strategies.
• Assist with drafting business plans, sales pitches, presentations, reference material, and other documents as required.
• Protects organization’s value by keeping information confidential.

Requirements:

• Candidates with Bachelor’s degree preferred
• Experience required at least 2-5 years in sales & marketing field
• Strong convincing power
• Representative skill with communication
• Self-motivated & the ability to be motivated by target

This role requires you to work and collaborate with the customers, product & Engineering teams to meet and fit customer to our product. This role will be responsible for building technical project plans for Compass as well as tracking and driving the delivery of those projects. Additionally, the ideal candidate will be a driving force in the continuous improvement of our planning and execution pipeline. This role heavily involves mathematical and analytical skills, since you would be directly responsible to set incentives programs for customers and consult them over that.

• Strengthen and maintain relationship with the new & existing clientele.
• Partners with Product, Project Manager, and other business owners to define the business need for the project.
• Provides domain knowledge for project feasibility and software solution by researching customer needs and problem areas with internal/external stakeholders, understanding system flow, reporting need and regulatory impact.
• Coordinate with internal and external stakeholders to meet customer requirements and expectations. 
• Ensures problem definition, requirements, user stories, success criteria and interface design efforts.
• Understand and manages changing business and technical requirements.
• Support and contribute to stakeholders with information needed for publication and user training documentation.
• Delivers innovative and best value options to increase ease of implementation and outperform the competition.
• Ability to contribute to implementation/Onboarding process improvements
• Follows the company’s software development life cycle.
• Performs other duties as assigned.

• BTech or MCA or MBA required
• 2+ years of Business Analyst experience and in a customer facing role
• Good exposure to SAAS product.
• Exceptional soft skill, including the ability to talk with both technical and business concerns.
• Good Microsoft Excel which involves using Pivots and mathematical formulae
• Ability to think logically and constructively about complex problems.
• Must be able to work independently. 
• Ability to work effectively in team environment.
• Ability to conduct cost/benefit analysis.
• Ability to easily pivot from one task to another, including managing multiple project and timelines.

A wholesome opportunity in a fast paced environment that will enable you to juggle between concepts, yet maintain quality on content, interact and share your ideas and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the benefits of being at Xoxoday.

A fast growing SaaS commerce company based in Bangalore with offices in Delhi, Mumbai, SF, Dubai, Singapore and Dublin. We have three products in our portfolio: Plum, Empuls and Compass. Xoxoday works with over 1000 global clients. We help our clients in engaging and motivating their employees, sales teams, channel partners or consumers for better business results.

We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. We however assure you that we will attempt to maintain a reasonable time window for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status.