Conneqt BPO
https://conneqtcorp.com/inAbout
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Role: Customer Service Executive/Technical Support Executive
Responsibilities:
- Call Handling from Customers and resolving the issues.regarding printers, routers , email issues.
- Supporting the Query and do the needful.
- Reporting to the team lead.
- Proactive work to be done.
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
- Drive employee Engagement initiatives through effective employee connect, conduct periodic communication forums, open house forums and town hall meetings
- Should have Experience in EWS, RAG analysis, Skip level meetings, 360/90 degree programme, Managing attrition etc.
- Planning and executing festival celebration in the company for the employee engagement
- Planning and executing varied activities for employee motivation programmes
- Measure employee satisfaction and identify areas that require improvement
- Ensuring constant engagement initiatives are implemented
- To handle operational activities like filing and service logs
- Driving Performance Management Process like ADH assessment, TRP etc.
- Partnering with the shared services, operations and other stakeholders to handle day to day activities. E.g. Leaves, Transfer-Relocation, Benefits, etc.
Roles and Responsibilities-
- Employee Engagement - Ensure smooth end-to-end implementation of the assigned processes. This should cover the following activities:
- Ensure release of engagement Calendar
- Review and Track Status of open Actionable
- Prepare Dashboards for various employee connect initiatives
- Alert stakeholders on delays / issues
- Employee Grievance handling & providing first hand resolution to the employees
- Manage queries, issues, escalations, if any
- Any other process/ task allocated as required
- Participate in Knowledge Sessions within or outside the Team
- Participation in events organized by company
- MIS based reports like HR SLA, Attrition, Adhoc reports etc.
- Processing resignations, Conducting Exit Interviews to ensure smooth closure of full & final settlement.
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
Job Purpose:
To Answer queries/resolve problems of customers through Inbound.
Attend Inbound & Outbound calls, sometime respond through email and chat to customers.
Provide correct and quality information to customers on every call, promote good listening and English grammar skills.
Eligibility Criteria:
Good speak, read & Write English & Hindi mandatory.
Able to communicate confidently and politely, with good speaking skills.
Awareness on Banking or Banking products.
Detailed knowledge of intricacies of Banks products and how they compare against competitors.
Good typing skills (Quality & Speed)
Ability to handle telephonic conversations
Good Listening & Comprehension skills
Should be flexible to work in 24/7 shift
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Passionate about education?
CK-12 is on the lookout for talented, creative, and dedicated people to join our mission to provide great education to students around the world. We are looking for candidates to join our office at Bangalore.
We have a strong education platform that has served over 200 Million users, have got over 1.45 Billion questions answered and have got more than 285 thousand customised Flexbooks. We have embarked on exciting journey to build AI-powered student tutor and Teacher Assistant to build next generation of learning platform.
About CK-12 Foundation
CK-12’s mission is to provide free access to open-source content and technology tools that empower students as well as teachers to enhance and experiment with different learning styles, resources, levels of competence, and circumstances.
To achieve this noble and ambitious vision, we at CK-12 are challenging traditional model of education to transform it dramatically. Technology has opened up lots of opportunities to revolutionize education for the benefit of students, teachers and parents.
We have chosen to be non-profit so that we can effectively realize our mission and so that we can do the right thing! It also provides us the ability to experiment big and bold ideas. CK-12 is backed by Vinod Khosla, a renowned technology venture capitalist.
At CK-12, you’ll experience the benefits of working in a dynamic, entrepreneurial, innovative and non bureaucratic environment where you will get a lot of cool things done than you ever imagined! We are a small group of passionate folks who are determined to disrupt the current form of education. We came together from companies such as Apple, eBay, Amazon, McGraw-Hill, and startups.
Technology is key to scale education and we deeply believe in it. Come develop great solutions on our cloud based (AWS) and AI-first platform delivering rich and interactive content.
Does our mission, people and technologies excite you? If the answer is YES! and you are a great technologist who will challenge status-quo (no order takers please!) by innovating, please come join us! Together, we will change the world!
Check out how CK-12 is making an impact in teaching and learning - https://www.ck12info.org/about/testimonials/
Flexi, our AI-powered Student Tutor - https://www.ck12.org/pages/student-tutor/
AI-powered Teacher Assistant - https://www.ck12.org/pages/teacher-assistant/
Benefits: Medical and Accident Insurance, Free food orders for lunch.
Location: https://goo.gl/maps/NkA2Hr8JhtE3raWr5
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