Conneqt BPO
https://conneqtcorp.com/in/About
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Role: Customer Service Executive/Technical Support Executive
Responsibilities:
- Call Handling from Customers and resolving the issues.regarding printers, routers , email issues.
- Supporting the Query and do the needful.
- Reporting to the team lead.
- Proactive work to be done.
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
- Drive employee Engagement initiatives through effective employee connect, conduct periodic communication forums, open house forums and town hall meetings
- Should have Experience in EWS, RAG analysis, Skip level meetings, 360/90 degree programme, Managing attrition etc.
- Planning and executing festival celebration in the company for the employee engagement
- Planning and executing varied activities for employee motivation programmes
- Measure employee satisfaction and identify areas that require improvement
- Ensuring constant engagement initiatives are implemented
- To handle operational activities like filing and service logs
- Driving Performance Management Process like ADH assessment, TRP etc.
- Partnering with the shared services, operations and other stakeholders to handle day to day activities. E.g. Leaves, Transfer-Relocation, Benefits, etc.
Roles and Responsibilities-
- Employee Engagement - Ensure smooth end-to-end implementation of the assigned processes. This should cover the following activities:
- Ensure release of engagement Calendar
- Review and Track Status of open Actionable
- Prepare Dashboards for various employee connect initiatives
- Alert stakeholders on delays / issues
- Employee Grievance handling & providing first hand resolution to the employees
- Manage queries, issues, escalations, if any
- Any other process/ task allocated as required
- Participate in Knowledge Sessions within or outside the Team
- Participation in events organized by company
- MIS based reports like HR SLA, Attrition, Adhoc reports etc.
- Processing resignations, Conducting Exit Interviews to ensure smooth closure of full & final settlement.
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
Job Purpose:
To Answer queries/resolve problems of customers through Inbound.
Attend Inbound & Outbound calls, sometime respond through email and chat to customers.
Provide correct and quality information to customers on every call, promote good listening and English grammar skills.
Eligibility Criteria:
Good speak, read & Write English & Hindi mandatory.
Able to communicate confidently and politely, with good speaking skills.
Awareness on Banking or Banking products.
Detailed knowledge of intricacies of Banks products and how they compare against competitors.
Good typing skills (Quality & Speed)
Ability to handle telephonic conversations
Good Listening & Comprehension skills
Should be flexible to work in 24/7 shift
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Founded in 2011, Poshmark started with a simple yet powerful idea in Manish Chandra's garage. Along with co-founders Tracy Sun, Gautam Golwala, and Chetan Pungaliya, Chandra envisioned a platform that would revolutionize how people buy and sell fashion. The inspiration came from seeing the potential of the iPhone 4 to create meaningful connections in the shopping experience.
What They Do
Poshmark is not just another e-commerce platform – it's a social marketplace that brings together shopping and community. Think of it as a place where social media meets shopping, allowing users to buy, sell, and discover fashion, home goods, and accessories. With over 80 million users , the platform has become a go-to destination for both casual sellers and entrepreneurial individuals looking to build their own digital boutiques.
Growth & Achievements
- Started as a fashion-only platform and successfully expanded into home goods and electronics
- Raised over $160 million in venture funding
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- Recently launched innovative features like AI-powered visual search and livestream shopping
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Today, under CEO Manish Chandra's leadership, Poshmark continues to innovate in the social commerce space, blending technology with community to create a unique shopping experience. The platform's success story is a testament to how combining social connections with commerce can create a powerful marketplace that resonates with modern consumers.
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