Conneqt BPO
https://conneqtcorp.com/in/About
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Role: Customer Service Executive/Technical Support Executive
Responsibilities:
- Call Handling from Customers and resolving the issues.regarding printers, routers , email issues.
- Supporting the Query and do the needful.
- Reporting to the team lead.
- Proactive work to be done.
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
- Drive employee Engagement initiatives through effective employee connect, conduct periodic communication forums, open house forums and town hall meetings
- Should have Experience in EWS, RAG analysis, Skip level meetings, 360/90 degree programme, Managing attrition etc.
- Planning and executing festival celebration in the company for the employee engagement
- Planning and executing varied activities for employee motivation programmes
- Measure employee satisfaction and identify areas that require improvement
- Ensuring constant engagement initiatives are implemented
- To handle operational activities like filing and service logs
- Driving Performance Management Process like ADH assessment, TRP etc.
- Partnering with the shared services, operations and other stakeholders to handle day to day activities. E.g. Leaves, Transfer-Relocation, Benefits, etc.
Roles and Responsibilities-
- Employee Engagement - Ensure smooth end-to-end implementation of the assigned processes. This should cover the following activities:
- Ensure release of engagement Calendar
- Review and Track Status of open Actionable
- Prepare Dashboards for various employee connect initiatives
- Alert stakeholders on delays / issues
- Employee Grievance handling & providing first hand resolution to the employees
- Manage queries, issues, escalations, if any
- Any other process/ task allocated as required
- Participate in Knowledge Sessions within or outside the Team
- Participation in events organized by company
- MIS based reports like HR SLA, Attrition, Adhoc reports etc.
- Processing resignations, Conducting Exit Interviews to ensure smooth closure of full & final settlement.
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
Job Purpose:
To Answer queries/resolve problems of customers through Inbound.
Attend Inbound & Outbound calls, sometime respond through email and chat to customers.
Provide correct and quality information to customers on every call, promote good listening and English grammar skills.
Eligibility Criteria:
Good speak, read & Write English & Hindi mandatory.
Able to communicate confidently and politely, with good speaking skills.
Awareness on Banking or Banking products.
Detailed knowledge of intricacies of Banks products and how they compare against competitors.
Good typing skills (Quality & Speed)
Ability to handle telephonic conversations
Good Listening & Comprehension skills
Should be flexible to work in 24/7 shift
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Feedback Management:
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- Payment options on Table (NFC & OCR)
- Service support, Incisive insights & Analytics to detect & address RCA.
- Reach out unhappy customers rating services as low due to poor experience.
Lead Management:
- Digital Marketing combined with lead management in a multiple counsellor environment.
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- A complete visitor management solution, features with:
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