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DP

Conneqt Business Solutions Career

https://conneqtcorp.comicon
FOUNDED
2004
TYPE
Products & Services
SIZE
100-1000
STAGE
Profitable
Why join us
Conneqt Business Solutions (Formerly TATA Business Support Services) an award winning company, committed to delivering end to end support services across Customer Lifecycle Management, Business Process Management, HR Shared & Digital Services to improve service levels, cost reduction & drive business growth.

Jobs at Conneqt Business Solutions

Human Resources (HR) Generalist (EP)

at Conneqt Business Solutions

Founded 2004  •  Products & Services  •  100-1000 employees  •  Profitable
Human Resources (HR)
Human Resource Management System (HRMS)
EP
Employee Engagement
Resource management
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Bengaluru (Bangalore)
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1 - 3 yrs
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₹2L - ₹3L / yr
  • Drive employee Engagement initiatives through effective employee connect, conduct periodic communication forums, open house forums and town hall meetings
  • Should have Experience in EWS, RAG analysis, Skip level meetings, 360/90 degree programme, Managing attrition etc.
  • Planning and executing festival celebration in the company for the employee engagement
  • Planning and executing varied activities for employee motivation programmes
  • Measure employee satisfaction and identify areas that require improvement
  • Ensuring constant engagement initiatives are implemented
  • To handle operational activities like filing and service logs
  • Driving Performance Management Process like ADH assessment, TRP etc.
  • Partnering with the shared services, operations and other stakeholders to handle day to day activities. E.g. Leaves, Transfer-Relocation, Benefits, etc.


Roles and Responsibilities-

  • Employee Engagement - Ensure smooth end-to-end implementation of the assigned processes. This should cover the following activities: 
  • Ensure release of engagement Calendar 
  • Review and Track Status of open Actionable
  • Prepare Dashboards for various employee connect initiatives
  • Alert stakeholders on delays / issues
  • Employee Grievance handling & providing first hand resolution to the employees
  • Manage queries, issues, escalations, if any 
  • Any other process/ task allocated as required
  • Participate in Knowledge Sessions within or outside the Team
  • Participation in events organized by company
  • MIS based reports like HR SLA, Attrition, Adhoc reports etc.
  • Processing resignations, Conducting Exit Interviews to ensure smooth closure of full & final settlement.
Job posted by
Priyanka Parida

Operations Executive (Voice & Non-Voice)

at Conneqt Business Solutions

Founded 2004  •  Products & Services  •  100-1000 employees  •  Profitable
Customer Success
Client Servicing
Customer Support
English Proficiency
Telesales
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Bengaluru (Bangalore)
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0 - 3 yrs
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₹2L - ₹2L / yr

Job Purpose:

 

To Answer queries/resolve problems of customers through Inbound.

Attend Inbound & Outbound calls, sometime respond through email and chat to customers.

Provide correct and quality information to customers on every call, promote good listening and English grammar skills.

 

Eligibility Criteria:

 

Good speak, read & Write English & Hindi mandatory.

Able to communicate confidently and politely, with good speaking skills.

Awareness on Banking or Banking products.

Detailed knowledge of intricacies of Banks products and how they compare against competitors.

Good typing skills (Quality & Speed)

Ability to handle telephonic conversations

Good Listening & Comprehension skills

Should be flexible to work in 24/7 shift

Job posted by
Priyanka Parida
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