Customer Success Manager

About the Job :

We are looking for a passionate and driven AI Intern to join our dynamic team. As an intern, you will have the opportunity to work on real-world projects, develop AI models, and collaborate with experienced professionals in the field. This internship is designed to provide hands-on experience in AI and machine learning, offering you the chance to contribute to impactful projects while enhancing your skills.

Job Description:

We are seeking a talented Artificial Intelligence Specialist to join our dynamic team. As an AI Specialist, you will be responsible for developing, implementing, and optimizing AI models and algorithms. You will collaborate closely with cross-functional teams to integrate AI capabilities into our products and services. The ideal candidate should have a strong background in machine learning, deep learning, and natural language processing, with a passion for applying AI to real-world problems.

Responsibilities:

• Design, develop, and deploy AI models and algorithms.
• Conduct data analysis and pre-processing to prepare data for modeling.
• Implement and optimize machine learning algorithms.
• Collaborate with software engineers to integrate AI models into production systems.
• Evaluate and improve the performance of existing AI models.
• Stay updated with the latest advancements in AI research and apply them to enhance our products.
• Provide technical guidance and mentorship to junior team members.

Requirements:

• Any Graduate / Bachelor's degree in Computer Science, Engineering, Mathematics, or a related field; Master's degree preferred.
• Proven experience in developing and implementing machine learning models and algorithms.
• Strong programming skills in languages such as Python, R, or Java.

Benefits :

• Internship Certificate
• Letter of Recommendation
• Performance-Based Stipend
• Part-time work from home (2-3 hours per day)
• 5 days a week, fully flexible shift

Job Summary

We are looking for an experienced Java Full Stack Developer with strong expertise in Java, React.js, and AWS to design, develop, and maintain scalable web applications. The ideal candidate should have experience building high-performance applications and working across both front-end and back-end technologies.

Key Responsibilities

• Develop and maintain full-stack web applications using Java and React.js
• Design and build RESTful APIs and microservices using Java frameworks
• Develop responsive and interactive frontend interfaces using React.js
• Work with AWS services for deployment, scalability, and infrastructure
• Collaborate with cross-functional teams including product managers, designers, and QA
• Write clean, maintainable, and efficient code following best practices
• Participate in code reviews, testing, debugging, and performance optimization
• Implement CI/CD pipelines and cloud-based solutions

Required Skills

• Strong experience in Java (Spring Boot / Spring Framework)
• Good knowledge of React.js, JavaScript, HTML, CSS
• Experience building REST APIs and microservices architecture
• Hands-on experience with AWS services (EC2, S3, Lambda, RDS, etc.)
• Familiarity with Git, CI/CD pipelines, and Agile development
• Experience with database technologies (MySQL, PostgreSQL, or MongoDB)

Preferred Skills

• Experience with Docker / Kubernetes
• Knowledge of serverless architecture
• Experience working in cloud-native environments
• Understanding of system design and scalable architecture

About Us

HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million domain names.

Our People

With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.

Our Impact

As of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.

Who You Are

The Manager of Customer Success is responsible for leading and inspiring the Customer Success team. The Manager of Customer Success is the key champion for ensuring HighLevel customers’ end-to-end lifecycle experience is exceptional. The goal is to maximize customer lifetime value through retention and own the “voice of customer” as part of HighLevel’s overall customers for life vision. The manager of Customer Success will be focused on ensuring the highest levels of customer success and end-user adoption as measured by retention, renewals and CLTV, and advocacy of HighLevel’s product and services. The Manager of Customer Success is a central role raising the voice of customer to a roar within HighLevel utilizing internal “HealDesk'' processes and communications

What You’ll Do:

• Supervise a team of Implementation Advisors/Customer Care Representatives focused on solving customer issues and achieving high levels of customer satisfaction and retention and fostering a positive team culture. Accomplishes customer success human resource
• Manages employee recruitment, selection, training, scheduling, coaching, counseling, and discipline. Communicates job expectations, monitors performance, appraises contributions, plans compensation, and enforces policies.
• Help to develop a proactive approach to customer success by defining customer churn risk criteria
• Develop and lead proactive out-reach programs that drive greater adoption of new features and optimization of current customer implementations
• Facilitate industry-leading “voice of the customer” processes including feedback channels and continuous improvement methods to enhance customer experience.
• Conduct consistent and impactful performance conversations, conflict management and coaching sessions with team members and managers.
• Use quantitative and qualitative analysis to drive operational excellence in the areas of customer engagement
• Devise a customer contact methodology to monitor and improve renewal/retention rates
• Can include managing or engagement with enterprise accounts
• Ensure execution of customer journey touchpoints, including onboarding, business reviews, retention, upsells and other opportunities
• Coach team on customer success best practices and training
• Provide continuous knowledge growth opportunities for Highlevel features and products
• Collaborate with cross-functional teams to ensure visibility and alignment
• Managing customer complaints, CSAT results and relationships to assure customers satisfaction.
• Facilitate proper delegation to team members in the proper roles.
• Building SOPs, Playbooks and KPIs for Team and Department and report on KPI achievement
• Build out a road map for successful implementations and ongoing support of this process and product engagement for team
• Serve as an escalation point for critical recruiting issue resolution
• Serve as an escalation point for at risk customers to promote product and resources that will help them be successful
• Leverage analytics to review automations and internal processes are successful and continue adapting strategies for your Customer success team to use with customers
• Continued optimization of current process and future ideals

What You’ll Bring

• Bachelor’s degree or equivalent experience
• 7+ years of experience leading customer facing, SaaS teams (CSM, Onboarding or Account Management
• 3+ years experience managing and leading technical, customer-facing teams of 12+ individuals.
• Project management skills
• Leading a results driven team
• People manager at heart, you love mentoring, leading and contributing to the professional development of those around you
• Strong collaboration, time-management, influencing and prioritization skills are critical to the success of this role
• The ability to build and maintain relationships internally with team and with customers
• Excellent listening, presentation and communication skills at all levels
• Strong customer facing communication skills
• Demonstrated data driven approach to problem solving
• Must be a go-getter and not afraid to ask questions
• Must have basic computer and excel skills
• Bachelor’s degree or equivalent experience
• 7+ years of experience leading customer facing, SaaS teams (CSM, Onboarding or Account Management
• 3+ years experience managing and leading technical, customer-facing teams of 12+ individuals.
• Dedicated people manager, you are passionate about mentoring, leading, and contributing to the professional development of your team.
• Experience with cross-functional collaboration (Implementation, Account Management, Product, Support, Training)
• Hands-on experience with CRM, CS, and workflow tools (e.g., Freshdesk, Tableau, etc.)
• Strong analytical, process-building, and program management skills (KPI and SOP ownership).
• Demonstrated data driven approach to problem solving.
• Track record of coaching, mentoring, and empowering high-performance teams
• Excellent communication, collaboration, presentation and time-management skills
• Proactive and inquisitive; not hesitant to seek clarification.

Equal Employment Opportunity Information

The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.

Job Title -Data Scientist

Job Duties

1. Data Scientist responsibilities includes planning projects and building analytics models.
2. You should have a strong problem-solving ability and a knack for statistical analysis.
3. If you're also able to align our data products with our business goals, we'd like to meet you. Your ultimate goal will be to help improve our products and business decisions by making the most out of our data.

Responsibilities

Own end-to-end business problems and metrics, build and implement ML solutions using cutting-edge technology.

Create scalable solutions to business problems using statistical techniques, machine learning, and NLP.

Design, experiment and evaluate highly innovative models for predictive learning

Work closely with software engineering teams to drive real-time model experiments, implementations, and new feature creations

Establish scalable, efficient, and automated processes for large-scale data analysis, model development, deployment, experimentation, and evaluation.

Research and implement novel machine learning and statistical approaches.

Requirements

2-5 years of experience in data science.

In-depth understanding of modern machine learning techniques and their mathematical underpinnings.

Demonstrated ability to build PoCs for complex, ambiguous problems and scale them up.

Strong programming skills (Python, Java)

High proficiency in at least one of the following broad areas: machine learning, statistical modelling/inference, information retrieval, data mining, NLP

Experience with SQL and NoSQL databases

Strong organizational and leadership skills

Excellent communication skills

We are looking for a solid firmware testing professional who can intuitively develop test plans and test tools as needed.

This individual will be accountable for driving day-to-day execution and must be able to understand the existing system and its implementation, then architect test strategy and tools to ensure solid deliverables for external customers.

Design and drive integration and test effort Work with system/software/hardware engineers to understand system requirements and limitations to see through what needs to be tested. Prioritize test effort and development as our deliverable plans may be adjusted Proactively learn our system design and implementation to drive test effort along with each milestone.

Required Skills:

Proven experience in test-in-loop development (SIL, HIL).

Proficiency with VISA instrument drivers.

Hands-on experience with lab equipment, especially Mixed Domain Oscilloscopes (MDO).

Strong expertise in embedded systems, including hardware and software components.

Proficiency in Python for scripting and automation of test processes.

Familiarity with Jenkins or other CI/CD frameworks (Azure preferred).

Experience with source control systems, particularly GIT.

General experience in writing and debugging tests.

Background in networking is preferred.

Exposure to DevOps practices and SQL is an advantage.

Qualifications:

B.Tech. (Electronics, E&E, CSE), M.Tech (Electronics), Phd (Electronics)

Other Requirements:

H1B Visa ready

• Developing, releasing, and maintaining native Android Applications and oversee mobile application development efforts.
• Deliver across the entire app life cycle, design, build, deploy, test, release to app stores and support.
• Extensive experience in developing mobile apps using Android SDK with proficiency in Core Java and design patterns.
• Ensure the performance, quality, and responsiveness of the application.
• Work directly with the product manager to conceptualize, build, test and release products.
• Collaborate with a team to define, design, and ship new features.
• Work on bug fixing and improving application performance.
• Continuously discover, evaluate, and implement new technologies to maximize development efficiency.
• Identify and correct bottlenecks and fix bugs in order to maintain code quality.
• Show leadership and focus on the completion of projects.
• Optimize performance for the app and keep up to date on the latest industry trends in mobile technologies.
• Working within a SCRUM team.

REQUIRED SKILLSETS

• Relevant industry experience of 2+ years.
• Great understanding of Android Development SDK.
• Understanding of Google's Material Design principles and interface guidelines.
• Expertise in Core Java with solid OOD principles and design patterns.
• Experience with Git, Retrofit, JetPack, RxJAVA 2, Kotlin, basic knowledge of NDK.
• Experience with development in Kotlin and Google Activity Tracker applications is a plus.
• Knowledge of Databases like SQL Lite, Realm, Room, etc.
  Conversant with JSON API (i.e. RESTful APIs).
• Should have experience in writing Android Studio Test Cases.
• Experience with SaaS platforms for mobile development like Analytics, Push Notifications, Cloud Storage, Ad Networks, etc.
• Hands-on experience with Android's debugging, unit testing, memory, and performance optimization tools.

TECHNICAL SKILLSET REQUIRED:

• Experience building and maintaining code for:
• Android platform (Eclipse/Android Studio, Java, Android SDK) OR
• Any other platform, with proven track record of picking up new skills
• Hands-on experience with modern technologies.
• Excellent Java programming skills
• Excellent analytical, debugging and troubleshooting skills (battery usage, network usage optimization, etc)
• Passion for usability, simplicity and consistency in software development.
• Excellent communication and collaborative skills.
• Exposure to Agile methodologies
• Bonus points for Knowledge of major mobile platforms (iOS, WP8, etc.)

 POSITION:

• Be part of fastest growing eCommerce platforms in exciting application areas like core commerce, supply chain, logistics and fulfilment, merchant, mobile commerce, analytics, automation and a lot more for the global markets positioned for Asia.
• Develop awesome new features front to back (using Java and Android SDK)
• Responsibilities will include all aspects of software development from design, coding, testing, customer feedback and maintenance.
• Work with a team of amazing developers and designers to build simple, beautiful and consistent user experiences for our mobile apps
• Invent and prototype new features, then build, test and ship them in our products.
• Drive the implementation of new technologies which improve our ability to build great products.

QUALIFICATION

• A Bachelor’s degree in Computer Science (or equivalent experience)