Customer Success Manager

ICL Immigration is a pioneering educational consultancy dedicated to unlocking study-abroad opportunities for students worldwide. With a focus on students from India aspiring to pursue their education in New Zealand, we provide tailored advice and support throughout their application and enrollment journey.

Our deep understanding of the educational landscapes in both India and New Zealand, as well as our expertise in navigating the visa process, enables us to connect students with programs that align with both their academic ambitions and personal growth objectives.

The Role

We seek an enthusiastic and proactive Sales Representative to manage and convert leads of prospective Indian students interested in studying in New Zealand. You will serve as the primary liaison, guiding students through the initial stages of considering studying abroad and assisting them in navigating the path to realizing their educational goals.

Key Responsibilities

• Build and nurture relationships with prospective students via email, phone calls, and video chats, offering detailed information about New Zealand's study options, application procedures, visa requirements, and lifestyle.
• Assist students in identifying educational opportunities that align with their career aspirations, providing clear, logical, and persuasive advice.
• Diligently follow up on leads, utilizing our CRM to track interactions and progress with prospective students.
• Work closely with our marketing team to enhance lead generation strategies using a data-driven approach.
• Engage in promotional activities such as educational fairs, webinars, and seminars to advocate for our services and New Zealand as a prime study destination.
• Achieve and exceed sales targets on a monthly and quarterly basis.

Requirements

• Demonstrable sales experience, preferably within the education sector or similar fields.
• Exceptional communication skills, characterized by the ability to convey information clearly, logically, and persuasively without relying on complex vocabulary or specific accents.
• Proficiency in using smart sales automation tools and a data-driven methodology to increase customer satisfaction and conversion rates.
• Comprehensive knowledge of the Indian educational system and the unique needs of students looking to study abroad.
• Familiarity with New Zealand’s educational system and visa regulations is preferred.
• Fluent in English and at least one major Indian language (e.g., Hindi, Punjabi).
• Capable of working autonomously in a remote environment.

What We Offer

• A competitive salary complemented by performance incentives.
• The flexibility of remote work.
• Career development opportunities within a growing company.
• A chance to be part of a passionate team dedicated to significantly impacting students' futures.

How to Apply

Interested candidates are invited to submit their resume along with a cover letter detailing their suitability for the role, including examples of past successes in sales, particularly those involving smart automation and a data-driven sales approach. Please highlight your ability to communicate effectively and persuade prospective students in your interactions.

We are looking for someone who can develop marketing assets eg. Corporate Decks, Investor decks, and product presentations, and the person who will be responsible for maintaining a library for the same.  

Inside Sales Associate Responsibilities:

• Persuade prospective clients to engage in a phone conversation and/or meeting to discuss our insurance product.
• Connect with prospects over a call (min of 45 calls to be connected each day)
• Advise clients on the insurance policies that best suit their needs
• Customize insurance programs to suit individual clients
• Deliver approved policies to new clients and explain benefits of the policy
• Issue quotes, maintain client records and prepare reports
• Keep abreast of industry and market trends and best practices
• Scout and identify potential clients with need for insurance coverage
• Contact potential customers through calls, emails and arranged meetings
• Provide elaborate explanation of contract features, benefits, and possible downsides to an insurance coverage (as per market perspective).
• Ensure company policies and procedures are maintained when conducting the sales of insurance services
• Discuss with clients to obtain information in order to provide Quotation.
• Facilitate the payment and handover to post sales team.

Requirements:

• SME’s in corporate sales with minimum of 90% sales target achievement rate each month.
• Minimum of 4-5 hours of calling per day required.
• Corporate Sales experience with Tier 1 organisation contributing to the monthly targets
• Connect with prospects over a call (min of 45 calls to be connected each day)
• Previous working experience in Insurance.
• Excellent communication and presentation skills
• Resilient spirit and a persistent nature
• Impeccable interpersonal skills and friendly attitude
• Well organized with time, excellent time management abilities
• Should be a graduate.

Title: Salesforce Developer/ Architect
Location: Hyderabad/Vizag
Experience: 4+ years  
Required Skills:
4+ years of enterprise consulting experience in spanning large organizations and enterprise platforms of Salesforce.
4+ years of experience as a Senior Architect and/or technology leader in a mid-to-large sized organization.
min 1 or 2 projects in Non-Profit Or Architect with Salesforce community implementation with more than 10K users.
Involved in minimum 4 end-to-end implementation  Involved in minimum 1 end-to-end community cloud implementation 
Experience with key areas of enterprise architecture including Cloud, Integration Technologies, Master Data Management.
Hands-on experience with Agile Implementation Frameworks.
Proven ability to analyze, design, and optimize business processes via out-of-the-box product, technology and integration.
Success in guiding customers and colleagues in rationalizing and deploying emerging technologies that drive increased business value.
Excellent communication skills, both written and verbal. Able to effectively develop materials that are appropriate for the audience.
Able to multitask in a fast paced environment and exercise a high degree of initiative in resolving issues and developing process enhancement recommendations.
Excellent team player able to work with virtual and global cross functional teams and lead through influence.
Salesforce Certified Nonprofit Cloud Consultant Lead a team of 5-8 developers 
Prepare Technical Design based on business requirements for SALES,Service Cloud Perform Build and Unit test of Salesforce modules based on technical designs, following best practices, ensuring expected code quality 
Conduct peer review, guide team members  Status reporting of the tasks complete by team as per agreed schedule
Must be proficient with Salesforce Apex, lightning,LWC and batch classes.

• Experience in PHP & MySQLi, various open source frameworks,
• Strong knowledge in JavaScript, XHTML, CSS, AJAX, SQL,
• Strong Knowledge in Frameworks like Laravel
• Strong skills of APIs Creation & integration
• Knowledge of Cloud Servers like AWS, Digital ocean
• Know how to Secure the PHP Scripts from attacks or injections,