Customer Success Manager
Customer Success Manager at Wandertrails Services Pvt Ltd · Bengaluru (Bangalore) · 1 - 3 years · ₹2L - ₹6L / yr · Raised funding · Posted 11 Mar 2019
1 - 3 yrs
₹2L - ₹6L / yr
Bengaluru (Bangalore)
Skills
Customer Success
Sales
Travel management
Communication Skills
Client Servicing
Lead management
JOB RESPONSIBILITIES:
Qualify leads and execute conversion of lead to the point of payment, booking
confirmation, smooth delivery of experience and feedback collection, follow
through.
Liaise with Sales, Operations, Creative, Product teams to provide best in class
services to every customer of Wandertrails
Provide Metrics in terms of process, delivery and updates
Follow a metrics driven approach to set up and implement best practices for CA/CX
team
Channel the feedback from the ground / customers to the Operations, Creative,
Sales, CA/CX and Product teams so as to improve the overall user experience and
ultimately help take the product to a state where “exceeding customer
expectations” is the norm
Implement the User Acquisition programs across given channels including hacks
(online & offline) and other touchpoints to generate awareness and drive
conversions
Communicate with the target audiences through online & offline platforms, and
maintain a continuous relationship
To do everything needed to drive customers onto the platform and help them enjoy
the experience of booking through Wandertrails
Find, qualify and on-board new vendors on urgency basis, if and when required (in
association with Sales & Operations teams)
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About Wandertrails Services Pvt Ltd
Founded :
2016
Type :
Services
Size :
20-100
Stage :
Raised funding
About
WanderTrails is an online platform where users can discover adventure trails, bike trails, cycling trails, treks, activities etc. Provides the entire itinerary on the platform. Users can send their enquiry from the platform. Also aggregates homestays and boutique resorts. As of Feb 2017, claims to host more than 5,000 experiential stays and immersive activities in 65 destinations across 12 states. Seed funded by Earlsfield Capital.
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