Customer Success Manager

Role Overview:

We are looking for a proactive and high-performing Business Development Executive with proven

experience in product-based sales, particularly ERP solutions. This role is ideal for someone who thrives

in a fast-paced environment and is passionate about driving business growth through strategic client

engagement and solution-based selling.

Responsibilities

• Generate and qualify leads through outbound prospecting (cold calls, emails, LinkedIn outreach) and manage inbound enquiries.
• Develop and execute sales strategies to achieve revenue targets for ERP and related solutions.
• Identify and prospect mid-size to enterprise-level clients across multiple industries.
• Deliver compelling product demonstrations and value-based presentations tailored to client needs.
• Own the entire sales cycle: prospecting, qualification, proposal, negotiation, and closure.
• Maintain accurate pipeline and activity tracking in CRM tools; ensure timely follow-ups and reporting.
• Consistently achieve or exceed monthly/quarterly sales targets.

Required Skills

• Proven experience in B2B sales, preferably in ERP products (e.g., Odoo, SAP, Oracle, etc.)
• Solid understanding of ERP workflows (Finance, HR, Manufacturing, etc.).
• Demonstrated success in cold calling, lead generation, and closing deals.
• Strong communication and consultative selling skills with the ability to influence
• decision-makers.
• Experience in enterprise buying cycles, building a pipeline, and consultative sales processes.
• Experience managing the complete sales cycle, including account management and renewals.
• Track record of consistently meeting or exceeding sales quotas.

Qualifications:

• Bachelor’s degree in Business, Marketing, IT, or a related field.
• MBA (Sales/Marketing) is an added advantage.

• Build campaign generation services which can send app notifications at a speed of 10 million a minute
• Dashboards to show Real time key performance indicators to clients
• Develop complex user segmentation engines which creates segments on Terabytes of data within few seconds
• Building highly available & horizontally scalable platform services for ever growing data
• Use cloud based services like AWS Lambda for blazing fast throughput & auto scalability
• Work on complex analytics on terabytes of data like building Cohorts, Funnels, User path analysis, Recency Frequency & Monetary analysis at blazing speed
• You will build backend services and APIs to create scalable engineering systems.
• As an individual contributor, you will tackle some of our broadest technical challenges that requires deep technical knowledge, hands-on software development and seamless collaboration with all functions.
• You will envision and develop features that are highly reliable and fault tolerant to deliver a superior customer experience.
• Collaborating various highly-functional teams in the company to meet deliverables throughout the software development lifecycle.
• Identify and improvise areas of improvement through data insights and research.

• 2-5 years of experience in backend development and must have worked on Java/shell/Perl/python scripting.
• Solid understanding of engineering best practices, continuous integration, and incremental delivery.
• Strong analytical skills, debugging and troubleshooting skills, product line analysis.
• Follower of agile methodology (Sprint planning, working on JIRA, retrospective etc).
• Proficiency in usage of tools like Docker, Maven, Jenkins and knowledge on frameworks in Java like spring, spring boot, hibernate, JPA.
• Ability to design application modules using various concepts like object oriented, multi-threading, synchronization, caching, fault tolerance, sockets, various IPCs, database interfaces etc.
• Hands on experience on Redis, MySQL and streaming technologies like Kafka producer consumers and NoSQL databases like mongo dB/Cassandra.
• Knowledge about versioning like Git and deployment processes like CICD.

The Sales Associate is responsible for reaching out to potential leads through LinkedIn Sales Navigator and email to generate sales opportunities. This role requires a proactive and organized individual with strong communication skills and a goal-oriented approach.

Key Responsibilities:

1. Lead Generation: - Utilize LinkedIn Sales Navigator to identify potential leads within the target market. - Create and maintain a list of leads with detailed information for further engagement.

2. Messaging on LinkedIn Sales Navigator: - Craft personalized and compelling messages to initiate conversations with leads. - Engage with leads by showcasing the value of the company's products or services. - Establish and maintain professional and meaningful connections on LinkedIn.

3. Email Outreach: - Develop effective email templates and messaging strategies to contact leads. - Send personalized emails to leads, introducing the company's offerings and benefits. - Follow up with email communications to nurture leads and move them through the sales funnel.

4. Lead Qualification: - Gather essential information from leads to determine their level of interest and potential as sales prospects. - Assess and categorize leads based on predefined criteria.

5. Data Management: - Maintain accurate and up-to-date records of all interactions with leads. - Keep track of response rates and lead progress, providing regular reports to the sales team.

Qualifications:

- Strong written and verbal communication skills.

- Proficiency in LinkedIn Sales Navigator and email outreach tools.

- Adept at data entry and record-keeping.

- Adaptable, with a willingness to learn and adapt to changing market conditions.

- Strong communication skills and the ability to build professional relationships.

• Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model
• Thorough understanding of React.js and its core principles
• Experience with popular React.js workflows (such as Flux or Redux)
• Familiarity with newer specifications of ECMAScript
• Experience with data structure libraries (e.g., Immutable.js)
• Knowledge of isomorphic React is a plus
• Familiarity with RESTful APIs
• Knowledge of modern authorization mechanisms, such as JSON Web Token
• Familiarity with modern front-end build pipelines and tools
• Ability to understand business requirements and translate them into technical requirements
• A knack for benchmarking and optimization
• Familiarity with code versioning tools (such as Git, SVN, and Mercurial)

Responsibilities:

•                 Formation of effective and efficient Google Ad strategies

•                 Creating, launching, and managing various PPC ad campaigns

•                 Conduct keyword research to list keywords (longtail, phrase match, exact match) to bid on.

•                 Manage budget and make the best strategies for effective bidding to make maximum ROI.

•                 Perform AB testing by creating different ad copies with different headlines.

•                 Manage bids and create campaign strategies.

•                 Create and finalize attractive and relevant landing pages for google ads.

•                 Track KPI to monitor performance.

•                 Make plans for audience targeting.

•                 Producing reports for ad management and insights.

•                 Check and monitor existing ad campaigns and make recommendations on how to optimize and update them.

•                 Prepare and produce detailed analysis and ad campaign reports and present them to the other staff.

•                 Analyze the latest marketing trends and optimize ad campaigns according to that.

•                 Suggest ways to reduce fraud clicks.

•                 Make suggestions for creative ad campaigns and templates.

•                 Execute quarterly marketing plans to meet overall business targets.

Education & Must Have Knowledge In:

•                 2 years of experience in Google Ads, online marketing, advertising, or communication

•                 Experience with social media platforms, including but not limited to Facebook, LinkedIn, Twitter, Instagram, YouTube, and more

•                 Bachelor’s Degree or Master’s in Marketing, Advertising, or Communications required

•                 Excellent creative writing skills

•                 Excellent communication skills

•                 Creative and open to new ideas

•                 Adaptable and willing to learn new techniques

•                 Should be able to work independently and multi-task

Notice period : immediate to 30 Days

• Server Monitoring
• Deployments
• Collecting information about the reported issues
• Ensuring whether all the information has been logged in the ticketing system or not
• Must be able to follow and execute instructions specified in user guides, emails to run, monitor and trouble shoot
• Must be able and willing to document activities, procedures
• Must have trouble shooting skills and have knowledge on Antivirus, Firewall, Gateway
• Should be ready to work for extended shifts, if
• Good customer management skills bundled with good communication skills
• Databases: concepts and ability to use DB tools such as psql,
• Good Understanding of Oracle, weblogic, Linux/ Unix Terminology and able to execute commands
• Internet Technologies : Tomcat/ apache concepts, basic html, etc
• Able to use MS- Excel, Power Point

Primary Responsibilities

• Design, architect and develop advanced software solutions in a cross functional Agile team supporting multiple projects and initiatives
• Collaborate with product owners and/or the business on requirements definition, development of functional specifications, and design
• Collaborate on technical design and specifications as required
• Code, test and document new applications as well as changes to existing system functionality and ensure successful completion

Skills & Requirements

• Bachelor’s Degree required, preferably in Computer Science or related field
• 1+ years of Experience working on React.js and its core principles
• Experience with popular React.js workflows (such as Flux or Redux)
• Experience with cloud based technologies like AWS
• Experience with data structure libraries (e.g., Immutable.js)
• Knowledge of isomorphic React is a plus
• Familiarity with RESTful APIs
• Knowledge of modern authorization mechanisms, such as JSON Web Token
• Familiarity with modern front-end build pipelines and tools
• Experience with common front-end development tools such as Babel, Webpack, NPM, etc.
• Ability to understand business requirements and translate them into technical requirements
• A knack for benchmarking and optimization
• Familiarity with code versioning tools(such as Git, SVN, and Mercurial)

What you need to have: