Customer Success Manager

Looking for (frontend heavy) Full stack engineers with experience in vanilla JS with strong problem solving skills.

 Expertise with Javascript, Vanilla JS .

 Experience in Node.js, MySQL, Python is a plus

• Solid understanding of software development in a multi-tier environment

• Knowledge of HTML5 and CSS3

• Creative, with a uncanny sense of design thinking and principles

• Self starter, focused and highly result-oriented

• Has 2-4 years of experience and has built at least a couple of profe

you’ll be working closely with the SEO team and others across the company to create valuable content. 

Your work involves creating, 

1. Website content

2. Blog posts

3. Guest articles on leading websites

4. Video scripts

5. Marketing copy for products/services

6. Social media content for company profile

7. Content planning & research

8. Mobile app content

Requirements:

1. 0 - 1 year of experience as a content writer. 

2. Ability to put forth complex technological topics in a simpler form. 

3. Strong attention to detail & impeccable grasp of the English language. 

4. Proficiency with writing programs, such as Google Docs and Microsoft Word.  

5. Excellent verbal and written communication skills.

6. Basic knowledge of SEO & keyword research. [Optional] 

7. Hands-on experience with Content Management Systems. [Optional]

Impact Guru Foundation was founded in 2014, to provide affordable and accessible healthcare to all. Through our interventions, we have defined our vision, mission and values to help inform our programs going forward. Deriving on the principles of healing, health, harmony and happiness, we have pivoted our approach to reflect high standards of delivery of healthcare services to all to realize our dream of a #HealthyBharatHappyBharat

Inception: 2014

Website: https://www.impactgurufoundation.org

Location: Delhi & Bangalore

The Manager / Senior Manager, Corporate Fundraising will support Impact Guru Foundation (IGF) to mobilize financial and nonmonetary resources. He or she will lead IGF’s associations with multiple existing and new stakeholders among corporates. He / She will constantly focus on strengthening existing relationships within these partners as well as cultivating new champions among these stakeholders. This role works closely with the internal functions of IGF such as Program team, Finance team and Impact team to develop win-win opportunities to maximize our impact within and beyond.

1. Build financial sustainability  

1. Building and sourcing work-streams such as corporate, foundation, multi-laterals, Alumni, government etc. Good to be Subject matter Expert in work-streams such as multi-laterals / foundations.  
2. Design and execute deep engagement strategy with key relationships to ensure renewals, upgrades and meaningful partnerships  
3. Partner with the Director in leveraging the rich ecosystem towards building a pipeline of funders.  
4. Manage systems and processes that support development objectives and comply with regulatory laws and MoU commitments  
5. Lead and manage strategic partnerships with various organizations to organize fundraising campaigns and events.  
6. Handle external and internal communications and facilitate legal agreements with partners as needed  
7. Events: Organize events/conferences/seminars/concerts/charity fundraising events etc. to promote fundraising for partners  

2. Due Diligence:  

1. Conduct thorough due diligence on partners to make sure they are compliant with existing laws and have strong track record.  
2. Conduct thorough due diligence on individuals creating personal cause campaigns to verify need and use of funds  

3. Fundraising:  

1. Help partners identify influential campaign creators or to create campaigns themselves  
2. Work closely with the digital marketing and content team to make sure each fundraising campaign is a big success!  
3. Feedback Reports: Ensuring that all donors are sent feedback reports on timely basis and that partners provide high quality feedback reports Campaigns: Develop pipeline of campaigns that have large scale impact and work with partners to execute those

Qualifications / Requirements

• Graduate/Post graduate in any field with 4+ years of work experience preferably in a healthcare NGO.  
• Ability to evaluate partnerships and collaboration opportunities in the city / region from a development and a larger organizational lens.  
• Basic understanding of the IGF’s model with potential for systemic impact  
• Proficient user of the MS Office toolkit such as Excel, PowerPoint and Word  
• Excellent communication (written and verbal) and presentation skills  
• Strong project management skills including assessing progress to goals and making the necessary course corrections or reinforcements  
• Ability to use data to drive decisions  
• An inclination or the ability to see connections between seemingly disparate opportunities (internal or external to the team or the organization) and leverage the same to achieve shared goals  
• Ability to work in an unstructured environment and develop strategy independently – with the newer work-streams, the Senior Manager will operate in a relatively unstructured environment where they will have to collect, process and synthesize information. They should also have the ability to critically review this to enable strategic decision making.  
• Knowledge / Awareness of managerial techniques to build a strong culture of collaboration and collective problem solving among the city and national team members  
• Should have a proven track record of CSR Partnership, HNI Contacts, fundraising to promote charitable causes.  
• Strong network of existing relationships with hospitals, universities, marathon

What do we offer?

● Attractive salary & performance-linked bonuses

● An opportunity to be in a leadership position of a high-growth organization

● Fun, casual & flexible work environment

● Entrepreneurial, forward-looking, growth-driven & open work culture

 3-5 years of experience in DevOps, systems administration, or software engineering roles.

 B. Tech. in computer science or related field from top tier engineering colleges.

 Strong technical skills in software development, systems administration, and cloud infrastructure management.

 Experience with infrastructure-as-code tools such as Terra form or Cloud Formation.

 Experience with containerization technologies such as Dockers and Kubernetes.

 Experience with cloud providers such as AWS or Azure.

 Experience with scripting languages such as Bash or Python.

 Strong problem-solving and analytical skills.

 Strong communication and collaboration skills