Customer Success Manager

About Tech4Biz Solutions

Tech4Biz Solutions is a technology solutions provider that specializes in cloud computing, AI-driven applications, cybersecurity, and IT services. The company focuses on delivering cost-effective, scalable, and high-performance solutions tailored to business needs.

Key Offerings:

• Cloud Solutions – Custom cloud hosting, RDS (Relational Database Service), and infrastructure solutions.
• AI & Automation – AI-powered lead generation, web crawling, and AI-driven recommendations.
• RegTech & Compliance – Streamlining regulatory compliance with tech-driven solutions.
• Enterprise Software Development – End-to-end IT solutions using modern tech stacks like React.js, Node.js, MongoDB, and AWS.

As we expand, we are looking for a dynamic IT Recruiter & HR Manager to drive our talent acquisition and HR operations.

Key Responsibilities:

IT Recruitment-

• End-to-End IT Hiring – Source, screen, and hire top tech talent (Developers, DevOps, AI/ML Engineers, Cloud Architects).
• Talent Sourcing – Use platforms like LinkedIn, Naukri, CutShort, Instahyre, and GitHub to find and engage candidates.
• Technical Screening – Collaborate with hiring managers to assess technical skills.
• Offer Negotiation & Onboarding – Close candidates efficiently and ensure a smooth onboarding process.
• Pipeline Building – Maintain a strong talent pool for niche and future hiring needs.

HR Operations & Employee Management-

• Attendance & Leave Management – Maintain employee attendance records and leave tracking.
• Payroll Processing – Ensure timely payroll execution and compliance with tax & labor laws.
• HR Policies & Compliance – Implement and update HR policies in line with industry standards.
• Employee Engagement – Organize training sessions, feedback mechanisms, and engagement activities.
• Performance Management – Assist in performance reviews, PIP plans, and salary appraisals.
• Grievance Handling & Conflict Resolution – Maintain a positive work environment and address employee concerns.

Must-Have Skills:

✔ 3+ years of experience in IT recruitment & HR operations

✔ Strong understanding of tech stacks, programming languages, and IT job roles

✔ Hands-on experience with ATS (Applicant Tracking Systems) & HRMS software

✔ Knowledge of Indian labor laws, payroll, and compliance

✔ Excellent communication, negotiation, and people management skills

Good to Have:

➕ Experience hiring for Cloud, AI, Data Science, or DevOps roles

➕ Familiarity with technical screening tools like HackerRank or Codility

➕ Experience with Zoho HRMS, Darwinbox, or similar HR tools

Responsibilities:

Workforce Management :

● Manage the reporting team structure and oversee the daily activities of the reporting

team, providing direction and guidance as needed

● Serve as a mentor to the team, actively engaging with them to ensure they maintain a

high level of competence and operational excellence

● Identify and analyze potential risks related to the reporting team that may impact

project success

Talent Acquisition Support:

● Support talent acquisition efforts by participating in recruitment processes,

conducting interviews, and providing input on hiring decisions to ensure alignment

with team goals and objectives

Communication, Coordination and Collaboration:

● Communicate with team members and other stakeholders (VPs, Delivery Director,

Project Teams, HR Team, etc), providing updates on projects, sharing important

information, and ensuring everyone is on the same page

● Proactively keep HR updated about any key escalations, performance issues

● Build and maintain strong relationships with internal and external stakeholders,

fostering collaboration and partnerships

Performance Management Process:

● Coordinate the performance appraisal process, collect feedback ratings &

recommendations from stakeholders, and ensure compliance with organizational

policies

● Leading career progression and associated financial impact projection of the

reporting team

● Closely monitor the overall performance efficiency of the reporting team and work on

ensuring progression of the team and overall increase in productivity

● Evaluate the performance of team members, provide feedback, and ensure proper

documentation as per HR processes

● Implement performance management plans (PMP) for team members whose

performance is below the expected level

● Resolve conflicts within the reporting team to maintain a positive team dynamic and

work closely with HR.

● Identify high-potential employees and develop talent pipelines to ensure continuity of

key roles within the reporting team

HR Processes and Compliance

● Ensure compliance with company policies, procedures, and legal requirements

● Communicate HR policies and processes to the team members, ensuring

understanding and adherence

Analytics and Reporting

● Analyze performance data to identify trends, patterns, and areas for improvement

● Use this information to publish dashboards/reports and make recommendations.

● Compile and analyze HR metrics, such as performance, turnover, retention, and

engagement, to identify trends and areas for improvement for team members within

the assigned region

Learning and Development:

● Conduct skill gap analysis and provide the learning team with insightful training needs

to reach established performance target goals

● Leads development programs that align employee growth with organizational goals,

enhancing career opportunities

● Facilitates connections to essential internal and external learning resources,

supporting continuous professional development

Skills Required:

● 4-7 years of experience in the IT industry with a strong understanding of the software

development life cycle/ functional role progression

● Strong understanding of various stakeholders and their roles in an IT consulting

organization

● Strong leadership skills and the ability to effectively manage a team, providing

direction, guidance and mentorship.

● Knowledge of learning and development with the ability conduct skill gap analysis

and identify training needs to help manage career progression

● Good general understanding of how large-scale software systems are designed, built,

tested, deployed, and delivered to customers

● Experience working across both startups and large organizations

● Strong experience with data analytics and presentation; experienced in interpreting

performance data and statistics

● Competence in building and effectively managing interpersonal relationships at all

levels of the company

● Should possess strong problem-solving skills to address challenges and make

informed decisions

● Openness to change, embracing new technologies, and staying updated with industry

trends

● Ability to explain complex processes and employee development milestones clearly

● Ability to think strategically and execute operationally

RESPONSIBILITIES:

Campaign Management:

• Develop strategies and oversee the implementation of growth marketing campaigns, including focus  content marketing, SEO, SEM, social media marketing, and paid advertising 
• Understand user journey from first interaction to final conversion and create campaign targeting groups and strategies based on that. 
• Conduct secondary research on  latest and emerging trends and use cases in adtech (business model changes, applications, tools, platforms)
• Create, track and optimize campaigns across various digital marketing platforms
• Create Hypothesis and rapidly experiment against those hypothesis to consolidate the learnings and apply back to campaigns 
• Drive performance across the User Acquisition funnel by optimizing for metrics such as ROAS, CAC, LTV 
• Conduct periodic cohort analysis to measure users acquisitions and retention
• Report on campaign performance and improvements
• Develop partnerships with platforms, publishers, intermediaries, affiliate to unlock growth

Client Servicing:

• Be the SPOC for the client requirements. Proactively lead client discussions 
• Understand client’s marketing objectives and translate to campaigns on different Digital Advertising platforms 
• Updating clients and internal teams on a regular basis about the performance of the campaigns.

• MBA from Tier 1 Business School 
• Minimum of 2 years of experience in the same industry 
• Experience in running app install campaigns, including tracking In-App purchases across multiple channels 
• Experience working with mobile attribution/integration platforms such as AppsFlyer, Singular, Branch, Facebook Analytics, Firebase Analytics and Messaging
• Solid expertise in campaign and channel analysis and reporting, including Google Analytics experience. 
• Experience of Digital ad platforms like Google, Facebook, Programmatic 
• Experience driving growth in user acquisition, user retention campaigns

Job Description:

You will be responsible for end to end process of recruitment with our clients.  Some of the key activities that you will be doing are

• Understanding client requirements and accordingly execute a search plan for identifying potential candidates to fit the client requirement

• Source candidates using multiple sourcing channels including internal databases, job boards , head-hunting and networking  

• Engage candidates for strategically positioning job opportunities and client organizations    

• Counsel candidates to assist them in taking the right decision

• Understanding candidates’ profile to evaluate role fitment ( Screening & Shortlisting )

• Build and strengthen candidate relationships to be able to network and headhunt passive job seekers  

• Manage scheduling and coordination related activities in the entire recruitment process

• Build and strengthen client relationships to be able to streamline and improve service delivery

• Take ownership for the end-to-end recruitment lifecycle

• Conduct market mapping exercises regularly to assess the talent availability

Experience:

• Should have 1-5 years of experience in recruitment in consulting firms.

Skills Required:

• Excellent knowledge of the Recruitment industry

• Excellent ability to connect and interface with professionals

• Ability to interface with clients and manage transactions  

• Good presentation, communication & interpersonal skills.

• Highly energetic  and motivated individual
  
  
  Other Details:

  Shift: 9:30 AM to 6:30 PM

  Education : UG or MBA or any equivalent qualification

  Salary: As per experience and fitment.

Please find the JD below for the role of Frontend SDE-2 of Innovaccer :-

We at Innovaccer are looking for Software Development Engineer-2 (Frontend) to build the most amazing product experience. You’ll get to work with other engineers to build a delightful feature experience to understand and solve our customer’s pain points. 

A Day in the Life

• Innovate and contribute to a Monitoring UI.
• Collaborate with other development teams, quality engineering team, and documentation teams to execute product deliverables.

What You Need

• 3-6 years of experience with a start-up mentality and a high willingness to learn
• Strong knowledge and experience in HTML, CSS, and JavaScript  
• Good experience into ReactJS or one modern MVC style JS Framework
• Deep understanding of the DOM and how the browser works
• Experience in building large scale pluggable UIs
• Good understanding of the constantly evolving world of front-end development
• Experience with seamless integration of front-end to back-end functionality
• Excellent understanding of UX/UI design principles
• A belief in progress over perfection.

What We Offer

• Industry-focused Certifications: We want you to be a subject matter expert in what you do. So, whether it’s our product or our domain, you will dive straight in and be certified by the best in the world.
• Quarterly Rewards and Recognition Programs: We foster learning and encourage people to take moonshots. When you achieve your goals, we recognize and reward your hard work.
• Health Benefits: We cover health insurance for you and your loved ones.
• Sabbatical Policy: We encourage people to take time off and rejuvenate, upskill and pursue their interests so that they can generate new ideas for innovating at Innovaccer.
• Pet-friendly office and open floor plan. No mundane cubicles.

Please share these details too with your interest in the opportunity :-

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