Customer Success Manager

at Wandertrails Services Pvt Ltd

Posted by Vishnu Menon
Bengaluru (Bangalore)
1 - 3 yrs
₹2L - ₹6L / yr
Full time
Customer Success
Travel management
Communication Skills
Client Servicing
Lead management
JOB RESPONSIBILITIES:  Qualify leads and execute conversion of lead to the point of payment, booking confirmation, smooth delivery of experience and feedback collection, follow through.  Liaise with Sales, Operations, Creative, Product teams to provide best in class services to every customer of Wandertrails  Provide Metrics in terms of process, delivery and updates  Follow a metrics driven approach to set up and implement best practices for CA/CX team  Channel the feedback from the ground / customers to the Operations, Creative, Sales, CA/CX and Product teams so as to improve the overall user experience and ultimately help take the product to a state where “exceeding customer expectations” is the norm  Implement the User Acquisition programs across given channels including hacks (online & offline) and other touchpoints to generate awareness and drive conversions  Communicate with the target audiences through online & offline platforms, and maintain a continuous relationship  To do everything needed to drive customers onto the platform and help them enjoy the experience of booking through Wandertrails  Find, qualify and on-board new vendors on urgency basis, if and when required (in association with Sales & Operations teams)

About Wandertrails Services Pvt Ltd

Wandertrails (" target="_blank"> is online experiential travel platform enabling discovery and booking of experiences indigenous to a particular location - be it through experiential stays, local tours & activities or handcrafted holiday trails. Wandertrails operates by handpicking the most amazing activities and experiential stays for you with a strong emphasis on integrity and depth of listings. Authenticity of experience is ensured through an on-ground audit and professional creative shoot.

We are a funded company with an amazing set of hyper charged people working towards making Wandertrails the best in class for the experiential travel market. The founding team comprises of IIM alums, Ex-Bain & A.T. Kearney Consultants, WEF recognized Global shaper, who cumulatively hold multiple titles including Asia’s most talented CMO’s, India’s best brand manager etc.

We are building out a rock star team to turbo charge our growth while in parallel continuing to build on our core ethos of superlative customer experience. If you are looking for an outstanding learning opportunity, frenetic paced growth, a culture of camaraderie and are passionate about solving customer pain points in the one of the hottest internet segments around the world right now, then we should talk!

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20-100 employees
Raised funding
View full company details
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