CrioDo

• Good problem solving, analytical, process designing, and stakeholder management skills
• At least 1+ years of experience in Business Operations
• Should be comfortable with handling data and reports with the right tools
• Should have the ability to think on problems independently to bring in the right solutions via product/process modifications

Who we are : https://crio.do/about-us

What will you do?

• Manage the day to day operations of customer facing user experience operations and internal business operations, including resource allocation, performance monitoring and reporting.
• Problem solving for category team, and help in  better conversion
• Collaborate with cross-functional teams and stakeholders to align operational goals with business objectives and priorities.

What's on offer?

• Working in a truly disruptive space with the opportunity to redefine the way technology is learned by software developers.
• Having an opportunity to apply and nurture your skills across a diverse set of problems in a high-growth startup and grow into a lead.
• Independently managing a large body of work and being fully responsible for delivering impact end to end.
• Truly rewarding compensation, incentives and high-ownership culture.
• Opportunity to work with a team which has deep expertise in various domains ranging across engineering, product management, business, and strategy at consumer internet giants like Google and Flipkart.

As a Technical Program Manager in this team, you will own one of our Learning Tracks end to end:

1. Backend Developer Track (Java, Springbot, OOP, LLD, HLD)
2. Full Stack Developer Track (HTML, CSS, JS, MERN Stack)
3. QA Automation track (Java, Selenium, TestNG, Cucumber, API Testing) Refer to the Curriculum pages at Crio for the full details of each track - Crio Programs
4. Your goal is to make that track the best learning experience in the world.
5. You will be making a difference in thousands of careers in this role. You will get to experience working at a startup with some of the brightest and most enthusiastic minds.

*In this role, you will work closely with multiple stakeholders and teams across Crio. Crio is on a sharp growth trajectory, having already grown 3x in the past few months. This provides a massive opportunity for new hires to take up challenges and scale quickly with the company.

https://www.linkedin.com/feed/hashtag/?keywords=role&;highlightedUpdateUrns=urn%3Ali%3Aactivity%3A7005446995368697856">#Role and Responsibilities:
1. Full ownership of the Learning Track.
2. Make the best possible learning track in the market.
3. Analyze the track metrics and identify areas for improvement, address these and drive/execute the necessary improvements
4. Focus areas include learning outcomes, jobs outcomes and graduation rates.
5. Work closely with the growth team, delivery team, subject matter experts, mentors and external companies.
6. Handle B2B requirements for these courses.
7. Grow and pick up additional skills and responsibilities, including creation and ownership of additional tracks or categories
8. Drive continuous improvement in Session Quality and Mentoring quality
9. Own the processes and tools for the track
10. Learning outcome definitions
11. Interviews/Onboarding and Certification for Mentors, SMEs, Teaching Assistants and Project Engineers
12. Mocks/Revisions/P2P interviews/Interview Preparation for our learners
13. Lead a team of Product Engineers for curriculum work
14. Work with Production team to productionalize/standardize/visualize content
15. Consume feedback from learners, mentors, creators and learner interviews. Address them effectively
16. Do market research and work with SMEs to keep the track relevant to the evolving industry

https://www.linkedin.com/feed/hashtag/?keywords=qualifications&;highlightedUpdateUrns=urn%3Ali%3Aactivity%3A7005446995368697856">#Qualifications and Experience
1. 2+ years of coding experience and good familiarity with the tech stack for that track (e.g. HTML, CSS, JS and MERN for our Full Stack Track)
2. Looking to get into Management areas with a background of strong technical knowledge
3. Strong ownership and attention to detail with solid communication skills.
4. 4+ years of software industry experience preferred with experience leading a team Additional Details
5. This is a full-time position
6. Preferred: Candidates who are available to start immediately
7. The office location will be Bangalore

Note: *If you are currently looking for a job and want to apply for this position, then you can alos apply through this link below: https://lnkd.in/gk5CxCFA">https://lnkd.in/gk5CxCFA

• Be part of the customer success team and own a process in user onboarding journey

• Own the Revenue Operations end-to-end for our Customers; helping out Customers from post-sales to program onboarding.

• Ensure good customer experience and execute a feedback loop to improve the related processes

• Understand Crio’s product offerings and customer acquisition process

• Organize and manage work and report progress with CRM/Spreadsheets

• Good communication skills in English and Hindi (optional)

• 1+ years exp of customer handling roles preferred

• Motivation and drive to learn and grow in career

• Problem solving skills to handle work scenarios, take decisions and manage the work in a time effective manner
  
  
  

Responsibilities

• Develop deep understanding about the offering and market for technology learning product
• Understand customer segments (technology professionals) and needs/pain areas for them
• Counseling experienced professionals via call, email or video call on which program will be useful to their career progression and suggest the best options
• Managing entire sales life cycle: starting from engaging with the large volume of well-qualified leads till the final conversion i.e. enrollment in the program
• Planning for daily, weekly and monthly targets, updating and maintaining MIS reports
• Bring market & consumer insights to influence product & offering

Desired Qualifications

• 1-3 years of exp in Inside sales/telesales experience in a B2C environment (tech education industry preferred)
• Exposure to technology skills or willing to learn & understand them is key
• Consistent track record of achieving revenue targets ( Monthly / Quarterly)
• Excellent written & spoken english and pitching skills
• Proficient in Excel, Reporting skills
• Hunger to learn & grow everyday

Compensation: Note: Fixed Component: between 4 - 7 LPA (based on the interview performance and slightly negotiable based on prev experience, ctc and interview performance) Variable Component: upto 3 LPA
 Application Link-