Requirements :
● Experience of 1 year or more in people management role in the BPO industry
● 2-year experience in the collections industry with voice profile background
● Strong negotiation and problem-solving skills.
● Proven experience as a ‘Team leader’ or a similar role.
● Knowledge of billing procedures and collection techniques ● Working knowledge of MS Office and databases
● Excellent data management skills
● High on ethics and adherence to policies
● Familiarity with laws related to debt collection
● Target orientation
● Graduate (any stream)

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Sales & Financial Counsellor – IVF (Delhi/Gurgaon/Noida/Ghaziabad)
Key Responsibilities:
Financial Counselling:
Provide face-to-face financial counselling to patients, helping them understand the costs involved in IVF treatment and offering customized payment plans.
Conversion: Effectively communicate the benefits of our IVF packages to potential patients, with the goal of converting inquiries into confirmed treatment plans.
Patient Grievance Handling: Address and resolve patient grievances promptly, ensuring patient satisfaction throughout their journey with us.
Patient Relationship Management: Build and maintain strong relationships with patients, ensuring they feel supported and informed throughout their treatment process.
Collaboration: Work closely with the medical team to ensure a seamless patient experience and address any financial or administrative concerns.
Key Qualifications:
Experience: 2-5 years of experience in financial counselling, preferably in a healthcare or IVF setting.
Communication Skills: Excellent verbal and written communication skills, with the ability to explain complex financial concepts in a simple and empathetic manner.
Sales Skills: Proven track record in sales or counselling roles, with the ability to convert inquiries into confirmed sales.
Problem-Solving Skills: Strong ability to handle patient grievances and ensure high levels of patient satisfaction.
Empathy: A caring and empathetic approach towards patients, understanding their emotional and financial concerns.
Keywords:
Financial Counsellor
IVF Financial Advisor
Patient Relationship Manager
Healthcare Sales
IVF Counsellor
Patient Grievance Handling
Healthcare Financial Consultant
IVF Package Sales
Patient Satisfaction
Fertility Treatment Advisor
Why Join Us?
Impactful Role: Play a key role in helping couples achieve their dreams of parenthood by guiding them through the financial aspects of IVF treatment.
Supportive Environment: Work in a caring and supportive environment where patient satisfaction is the top priority.
Career Growth: Opportunities for professional growth and development within the organization.
We’re looking for a Tech Lead with expertise in ReactJS (Next.js), backend technologies, and database management to join our dynamic team.
Key Responsibilities:
- Lead and mentor a team of 4-6 developers.
- Architect and deliver innovative, scalable solutions.
- Ensure seamless performance while handling large volumes of data without system slowdowns.
- Collaborate with cross-functional teams to meet business goals.
Required Expertise:
- Frontend: ReactJS (Next.js is a must).
- Backend: Experience in Node.js, Python, or Java.
- Databases: SQL (mandatory), MongoDB (nice to have).
- Caching & Messaging: Redis, Kafka, or Cassandra experience is a plus.
- Proven experience in system design and architecture.
- Cloud certification is a bonus.
Requirements
- Frontend: ReactJS (Next.js is a must).
- Backend: Experience in Node.js, Python, or Java.
- Databases: SQL (mandatory), MongoDB (nice to have).
- Caching & Messaging: Redis, Kafka, or Cassandra experience is a plus.
- Proven experience in system design and architecture.
- Cloud certification is a bonus.
Job Title: Customer Success Associate
Work Mode: Work From Office
Location: Gurugram, Haryana
Job Description:
We are hiring Customer Success Associates. The role involves handling customer queries efficiently and providing accurate information while ensuring a positive customer experience.
Key Responsibilities:
- Handle inbound/outbound customer queries professionally
- Provide timely and effective resolutions to customer concerns
- Maintain clear and accurate communication with customers
Eligibility Criteria:
- Qualification: Graduation mandatory
- Skills: Excellent verbal and written communication skills in English and Hindi
Shift & Working Days:
- 24/7 Rotational Shifts
- 6 Days working, 1 Weekly Off
PluginLive Technologies- a recruitment tech company is hiring for First Source
About the organization:
Established in 2001, Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company, is a specialized BPM partner with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. We provide transformational solutions and services to clients in healthcare, banking and financial services, communications, media, technology, and other diverse industries.
One thing drives every Firstsourcer – making it happen for our clients and solving their biggest challenges. With a team of 27,940+ Firstsourcers, we are a trusted growth partner for over 150 leading global brands, including several Fortune 500 and FTSE 100 companies and present in the US, the UK, Mexico, India, Australia, South Africa and Philippines.
Role Name- Customer Service Trainee
Type- Apprenticeship
Qualification & Background: Graduate (Fresher/BPO Experienced)
Location: Bengaluru, Mumbai and Chennai
Stipend
Chennai- 13k (Backend role- DATA)
Bangalore- 18k (Voice and Email Chat role)
Mumbai- 18k (Voice and Email Chat role)
Pls note- there would be no deductions as the candidates would be hired as Apprentice for 12 months.
Work Type- Rotational Shifts
Pls note- Cab services will be provided to all the employees working during night shifts.
Position Requirements
- Basic knowledge of using MS office basic applications like Word, PowerPoint, Excel, Notes, etc.
Essential Skills:
- Willingness to work in rotating shifts (including night shifts)- 5 days a week.
- Communicate effectively, both orally and in writing.
- Flexibility to meet business requirements and fluctuating workload
- Organize, prioritize, and schedule work assignments.
- Hardworking and Smart working attitude with openness to feedback
- Have acceptable typing speed of at least 20 WPM/90% Accuracy
Roles & Responsibilities
This role responds to customer queries and provide resolution, support and assistance to the customers pertaining to various products and services provided by our client through a blend/either of voice, email, web chat or backend documentation responses by delivering excellent customer service. Their goal is to educate and assist customers to make it as easy and as desirable as possible to do business.
- Deliver excellent customer service within shifts assigned including prompt resolution of customer related issues, complaints, enquiries or challenges.
- Should be abreast of all the key process related updates, SLAs, individual performance eventually contributing to team Performance.
- Grasp, comprehend & clear the training period with relevant tollgate scores.
- Attend all team briefing/meetings/coaching on a timely basis.
- Be knowledgeable of regular process changes provided.
- Seek guidance from Team leader/management and escalating when necessary or genuine needs arise.
- Maintain regular, reliable performance and attendance, including the daily schedule as assigned.
- Adhere to Company Code of Conduct & policies laid by the HR
- Handle inbound or outbound calls, chats, emails or data from customers (depending on process assigned)
- Connecting with customers, understand and empathize with their issues to provide the best suitable resolution at first contact where possible.
- On occasions, you may have to deliver what is seen as not-so-positive news, however make sure that a customer Understands the reasoning behind decisions that are made.
- Act as a team player and coordinate work respectfully with fellow members in co-ordination.
- Update relevant information accurately into the client’s systems and give constructive feedback to enhance systems and improve overall customer experience.
- Demonstrate a “can do” & “open-to-feedback” attitude, to develop a great working culture to help us achieve the best results.
- Work towards targets set, manage own time and prioritize tasks to meet through expected work discipline as a professional.
- Work closely with team leader by implementing the coaching aspects discussed for self and career development.
Opportunity
We are a small team of closely knit engineers who were able to build a product that helped us to scale until this point. The company’s growth from here is based on the strategy of focusing on enterprise customers and making products ready for them.
Laundry industry has critical workflows and complex integrations with hardware and machines, and the new developers need to be more confident and fearless about making changes in the system. This will help to deliver products faster to the customers while building more robust products.
We are looking for an experienced QA Test Automation Engineer to be part of our team. Your understanding of functional testing, writing maintainable tests, written and verbal communication skills will be put to the test.
Responsibilities
- Estimate, prioritize, plan, and execute manual testing activities.
- Manage release from the QA perspective and keep the affected parties informed.
- Identify quality assurance process bottlenecks and suggest actions for improvements.
- Preparing test cases for unit, integration and end-end testing.
- Plan and manage automation testing strategy for QDC.
What you can expect in the next 12 months
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Key Skills :
- Good understanding and experience of HTML / CSS / JavaScript.
- Hands-on experience with ES6 / ES7 / ES8 features.
- Thorough understanding of the Request Lifecycle (including Event Queue, Event Loop, Worker Threads, etc).
- Familiarity with security principles including SSL protocols, data encryption, XSS, CSRF.
- Expertise in Web Services / REST APIs will be beneficial.
- Proficiency in Linux and deployment on Linux are valuable.
- Knowledge about ORM like Sequelize and ODM like Mongoose and the ability to handle DB transactions is a necessity.
- Experience with Angular JS / React JS will be an added advantage.
- Expertise with RDBMS like MySQL / PostgreSQL will be a plus.
- Knowledge of AWS services like S3, EC2 will be helpful.
- Understanding of Agile and CI/CD will be of value.
High-quality source code to program complete applications within deadlines
- Strong integration and architectural knowledge with Agile methodology
- Working closely with other developers, UX designers, business, Testing Team and systems analysts
- Demonstrated experience in leading medium- to large-scale projects to successful completion and implementation
- Involvement in Team management activities with their own work (like code review, team guidance/mentoring, status reporting)
- Build API’s that integrate with all majors ERP, CRM, and other systems
- Be the first point of escalation for technical issues and resolve issues working with stakeholders
- Ability to plan, organize, prioritize and deliver multiple projects simultaneously
- Find bugs and offer timely solutions / Perform unit and integration testing before launchSkills Required:
" Experienced with front end programming language with React JS.
" Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model.
" Thorough understanding of React.js and its core principles.
" Experience with popular React.JS workflows (such as Flux or Redux).
" Knowledge of modern authorization mechanisms, such as JSON Web Token.
" Familiarity with modern front-end build pipelines and tools.
" Familiarity with code versioning tools (such as Git, SVN, and Mercurial).
" Candidates with Good communication Skills.
Must skills:
Hands- on in the following:
- Java 8/J2EE
- Spring boot
- Gradle/Maven
- REST API
- ORM- hibernate/ JPA
- Unit Testing and Integration Testing- Junit/ TestNG
Good to have:
Hands-on in the following:
- CI/CD pipeline deployment
- Messaging- ActiveMQ/RabbitMQ/MQ
- DB2
- Kafka
- NoSQL framework exposure
1) Understand the business objectives, formulate hypotheses and collect the relevant data using SQL/R/Python. Analyse bureau, customer and lending performance data on a periodic basis to generate insights. Present complex information and data in an uncomplicated, easyto-understand way to drive action.
2) Independently Build and refit robust models for achieving game-changing growth while managing risk.
3) Identify and implement new analytical/modelling techniques to improve model performance across customer lifecycle (acquisitions, management, fraud, collections, etc.
4) Help define the data infrastructure strategy for Indian subsidiary.
a. Monitor data quality and quantity.
b. Define a strategy for acquisition, storage, retention, and retrieval of data elements. e.g.: Identify new data types and collaborate with technology teams to capture them.
c. Build a culture of strong automation and monitoring
d. Staying connected to the Analytics industry trends - data, techniques, technology, etc. and leveraging them to continuously evolve data science standards at Credit Saison.
Required Skills & Qualifications:
1) 3+ years working in data science domains with experience in building risk models. Fintech/Financial analysis experience is required.
2) Expert level proficiency in Analytical tools and languages such as SQL, Python, R/SAS, VBA etc.
3) Experience with building models using common modelling techniques (Logistic and linear regressions, decision trees, etc.)
4) Strong familiarity with Tableau//Power BI/Qlik Sense or other data visualization tools
5) Tier 1 college graduate (IIT/IIM/NIT/BITs preferred).
6) Demonstrated autonomy, thought leadership, and learning agility.









