Team Leader( Repayment & Collections)

•    A minimum of 4-5 years of work experience in software development/engineering projects
• High proficiency in Python language programming (Basic & Advanced)
•    Proficiency in web-based development (HTML, Javascript, Flask Python Microframework)
•  Proficiency in Linux bash scripting; Windows batch scripting
• Experience in interfacing python tools with relational databases – At least 2 of these (MySQL, Oracle, SQL Server, Postgress)
• Experience with software configuration management tools: git (preferred); Rational Clear Case or SVN-Subversion
• Project experience in Microsoft Office tools automation (Excel/VBA, Outlook, ODBC)
• Result oriented with a focus on product quality and customer satisfaction 
• Team player, open communication, and ability to work with the international team 
• Excellent Communication skills
• Good knowledge of 5G & LTE network architecture and network optimization - Optional

Designation:-Laravel Developer

Job Description:-

• Discussing project aims with the client and development team.
• Designing and building web applications using Laravel.
• Troubleshooting issues in the implementation and debug builds.
• Working with front-end and back-end developers on projects.
• Testing functionality for users and the backend.
• Ensuring that integrations run smoothly.
• Scaling projects based on client feedback.
• Recording and reporting on work done in Laravel.
• Maintaining web-based applications.
• Presenting work in meetings with clients and management.

Position: Call Quality Analyst

Monitoring Calls:

Listen to recorded or live calls between customer service representatives and customers.

Evaluate the call based on predefined quality metrics and guidelines.

Quality Assessment:

• Assess and score calls on various criteria, including but not limited to, professionalism, communication skills, adherence to scripts or protocols, problem-solving abilities, and compliance with company policies.
• Feedback and Coaching:
• Provide constructive feedback to call center agents on their performance, highlighting strengths and areas for improvement.
• Offer coaching and training to help agents enhance their skills and meet quality standards.
• Reporting and Documentation:
• Maintain detailed records and documentation of evaluations, scores, feedback, and coaching sessions.
• Generate regular reports on individual and team performance for management review.
• Root Cause Analysis:
• Identify recurring issues or trends in calls and collaborate with relevant departments (e.g., training, operations) to address and resolve 
• Compliance and Policy Adherence:
• Ensure that agents adhere to company policies, legal requirements, and industry regulations during customer interactions.
• Process Improvement:
• Propose improvements to call center processes, scripts, training materials, or policies based on insights gained from call evaluations.
• Training and Development Support:
• Assist in the development and delivery of training materials and programs for call center agents.
• Conduct refresher training sessions on specific skills or areas identified for improvement.
• Quality Assurance Metrics:
• Collaborate with stakeholders to establish and refine key performance indicators (KPIs) for call quality.
• Monitor and analyze performance metrics to ensure they align with organizational goals.
• Stakeholder Communication:
• Communicate findings, trends, and improvement recommendations to call center management, supervisors, and relevant departments.

Qualifications:

• Minimum 2 years of experience as a Call Quality Analyst.
• Previous experience in a call center or customer service role is often preferred.
• Strong analytical skills and attention to detail.
• Excellent communication skills, both written and verbal.
• Proficiency in using call monitoring software and tools.
•  Knowledge of industry-specific regulations and compliance standards (if applicable).

Java Developer/Software Developer

Experience: 3 - 7 years

Qualification: MCA/B.Tech

Vacancy: 10

Roles and Responsibilities

• Contribute to all phases of the development lifecycle
• Write well designed, testable, efficient code
• Ensure designs are in compliance with specifications
• Prepare and produce releases of software components
• Support continuous improvement by investigating alternatives and technologies and presenting these for architectural review.
• Skill Set: Springboot Framework, Java

Note –  Only candidate ready to join immediately can apply.

• Gather and evaluate user requirements in collaboration with product managers.
• Translate concepts into user flows, wireframes, mock-ups, and prototypes that lead to intuitive user experiences.
• Adhering to style standards on typography and graphic design.
• Possess excellent communication, presentation, collaboration, and interpersonal skills
• Create user-centered designs by understanding business requirements, the voice of the customer, user journeys, customer feedback, and usability findings
• Ability to work with clients to understand detailed requirements and design complete user experiences that meet client needs and vision.
• Identifying key user groups and creating representative personas of their behaviors and demographics.
• Conduct testing of applications, and websites to Assess user experience
• Your code should be browser independent and compatible with all screen resolutions (Responsive Design Coding)
• Your code should perform well on both the screen sizes of both web and mobile both.
• You are responsible for keeping yourself updated with the latest UI/UX trends and technologies.
• Must be able to see opportunities for improvement, take ownership and closely work with the development team to drive product improvement

• UX design experience in creating and implementing UI design
• Must have 2-3 years of experience and be well versed with Figma
• Expertise in standard UX software tools such as Adobe XD, Sketch, Invision, Figma, Balsamiq, or any other UI/UX latest tool
• Strong command on technologies Adobe Photoshop, HTML/ XHTML/ HTML5, CSS/CSS3 , JavaScript, JQuery, AngularJS
• CSS Frameworks Bootstrap3x/4x, Foundation (For Responsive Development), 960 Grid System
• A portfolio of professional UI/UX design work for both web and mobile platforms.
• 2 years of experience with web and mobile designing

• We make sure you are growing professionally with quarterly goals and appraisals.
• Health is wealth, so we provide health insurance
• Stand on Top - Employee professional development program
• Welcoming a new member in the family is a great please so we provide maternity and paternity leave

And much more...

The ideal candidate will be responsible for developing high-quality applications. They will also be responsible for designing and implementing testable and scalable code. 

Responsibilities

• Develop quality software and web applications
• Analyze and maintain existing software applications
• Design highly scalable, testable code
• Discover and fix programming bugs

Qualifications

• Bachelor's degree or equivalent experience in Computer Science or related field
• Development experience with programming languages
• MongoDb database or relational database skills