Customer Support executive

About Us

Incubyte is an AI-first software development agency, built on the foundations of software craft, where the “how” of building software matters as much as the “what”. We partner with companies of all sizes, from helping enterprises build, scale, and modernize; to pre-product founders bring their ideas to life. 

Incubees are power users of AI across the SDLC for speed and efficiency. Guided by Software Craftsmanship values and eXtreme Programming practices, we bring velocity together with the discipline of quality engineering to deliver high-impact, reliable solutions – fast. 

Guiding Principles 

• Living and breathing our guiding principles on a daily basis is key to success at Incubyte: 
• Relentless Pursuit of Quality with Pragmatism 
• Striving for exceptional quality without losing sight of practical delivery needs. 
• Extreme Ownership Taking full responsibility for decisions, work, and outcomes. 
• Proactive Collaboration Actively seeking opportunities to collaborate and leverage the team’s collective strengths. 
• Active Pursuit of Mastery Continuously learning, improving, and mastering the craft, never settling for ‘good enough’. 
• Invite, Give, and Act on Feedback 
• Creating a culture of timely, respectful, actionable feedback for mutual growth. 
• Ensuring Client Success Acting as trusted consultants and focusing on delivering true value and outcomes for clients. 

Role Overview

As a Senior Software Crafter at Incubyte, you are a highly competent engineer who leads complex projects and drives strong technical outcomes at a project or team level. The role focuses on elevating technical quality, guiding teams through high-impact challenges, and strengthening engineering maturity through mentorship and candid feedback. 

At this level, you play a key role in resolving critical incidents, leading large improvement initiatives, and contributing to domain or guild efforts that create positive, lasting change across Incubyte.

At Incubyte, AI is not an add-on but a co-creator in our craft. From refining requirements to reviewing and refactoring code, you’ll pair with AI to explore solutions faster, catch issues earlier, and raise the quality bar continuously. AI accelerates how we learn, experiment, and deliver — enabling you to focus on solving the right problems with impact while being tech and domain agnostic – true consultants at heart.

Responsibilities

• Lead and deliver projects of high complexity
• Drive technical quality across projects using sound engineering judgment
• Mentor, sponsor, and provide candid, trend-based feedback to engineers
• Provide strategic feedback that leads to improved project and delivery outcomes
• Resolve critical incidents and complex production issues effectively
• Refactor complex systems pragmatically to improve stability and maintainability
• Design scalable, observable, and maintainable systems
• Support post-incident learnings to strengthen systems and practices
• Inspire others in craft and technical mastery through impactful contributions
• Lead large improvement initiatives that balance quality with pragmatism
• Handle difficult conversations respectfully and constructively
• Lead calmly during crises and create safety for experimentation
• Provide creative, business-aligned technical solutions
• Engage in domain or guild initiatives to drive positive change
• Contribute ideas that elevate Incubyte’s brand, culture, and engineering practices
• Use AI to accelerate design, testing, and delivery.

Requirements

What We’re Looking For

• ⁠6+ years of hands-on software development experience, particularly in ReactJS, TypeScript, HTML, and CSS.
• A curious and constant learning mindset that looks at tech to an end to solve problems.

Life at Incubyte

We are a remote-first company with structured flexibility. Teams commit to shared rhythms during core hours, ensuring smooth collaboration while maintaining autonomy. Twice a year, we come together in person for a co-working sprint and once a year for a retreat — with all travel expenses covered. 

Our environment is built for crafters: pairing, refactoring, experimenting with AI, and pushing the boundaries of software excellence. We are all lifelong learners, and our work is our passion.

Benefits

• Dedicated learning & development budget.
• Sponsorship for conference talks.
• Comprehensive medical & term insurance.
• Employee-friendly leave policies.
• Home Office Fund
• Medical Insurance

Incubyte is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. 

Job Title: Regional Sales Manager – East

Location: Kolkata (Base Location)

Reporting To: National Sales Manager (NSM)

Role Overview

We are seeking a dynamic and results-driven Regional Sales Manager – East to lead and expand our sales operations across the Eastern region of India. The ideal candidate will play a pivotal role in driving business growth, managing regional teams, and building strong relationships with key

stakeholders in the healthcare ecosystem.

Key Responsibilities

·      Manage and grow sales operations across the East region (including West Bengal, Odisha, Bihar, Jharkhand, Assam, and other North-Eastern states).

·      Develop and implement regional sales strategies to achieve business targets.

·      Identify new business opportunities and expand the distributor/dealer network.

·      Lead, mentor, and motivate the regional sales team to ensure high performance.

·      Build and maintain strong relationships with doctors, lab managers, hospitals, and distributors.

·      Monitor market trends and competitor activities to refine sales strategies.

·      Provide regular reports, forecasts, and market insights to the National Sales Manager.

·      Represent the company at regional exhibitions, trade shows, and marketing events.

Requirements

·      Bachelor’s degree in Science, Pharmacy, Biomedical, or a related field (MBA preferred).

·      4–6 years of experience in medical device or diagnostic sales, with at least 2–3 years in a managerial role.

·      Must have prior experience in the medical device industry.

·      Proven leadership, communication, and negotiation skills.

·      Strong understanding of the Eastern Indian healthcare market.

·      Willingness to travel extensively across the assigned region.

Perks & Benefits

·      Competitive salary with performance-based incentives.

·      Travel allowance and expense reimbursement.

·      Continuous learning and professional development opportunities.

·      Opportunity to work with cutting-edge diagnostic technologies in a fast-growing, innovation- driven organization.

Operation & Maintanance of Diesel Generator, Lifts, UPS, Chiller, AHU, PAC, Split AC, Cassette AC, Exhausts, LT panels, Electricals DB’s, VFD’s, Projectors, BMS, AV systems, Fire Extinguishers, Sprinkler and Hydrant systems, Air Compressor ,Clean Room

Operations & Maintenance of LT panels, UPS panels, Capacitor panels, Circuit Breakers, DB’s, FAP panels & detectors, WTP, STP

Preventive Maintanance

Preparation of 52-week PPM calendar schedule and following up

Ensure repair and maintenance activities of the facilities

Cross verifying the EB, DG, Water and HVAC bills

Prepare Work requisition, Purchase indent and PO

Coordinating for the AMC and servicing by external agencies

Incident report preparation

Planning for site Annual shutdown for maintenance activities

Preparation of daily, weekly & monthly reports

Preparation of Daily snag lists

Monthly Utility Tracker updating

Responsible for smooth operations of all Mechanical, Electrical plumbing installation

Maintaining Legal & statutory compliance documents

Oversee Housekeeping & Security

Planning critical spares list for all installations as per manufacturer’s recommendations and inventory

Handle small renovation projects from initiation to completion

Handle Internal & External Audit

1)     Aerospace Standard AS9100-D,

2)     Occupational Health and Safety Management Systems ISO 45001

3)     ISO 27001-Information System.

We’re Hiring: Unreal Artist | Chennai

Location: Chennai (Candidates must be within relocating distance)

Experience: 2–4 Years (Strictly within this range)

Website: www.hexrfactory.com

About Us

With over a decade of collective experience, Hexr Factory is home to creators fluent in all aspects of cutting-edge technology.

We specialize in Digital Twins and Immersive Experiences, crafting perfect virtual mirrors of reality to build smarter, connected worlds.

Position: Unreal Artist

We’re looking for a passionate and skilled Unreal Artist to join our growing team in Chennai.

If you thrive on real-time graphics, virtual production, and pushing the boundaries of immersive content, we’d love to hear from you!

Responsibilities

• Collaborate with the CG Lead / Creative Director to design and build interactive experiences and cinematic sequences in Unreal Engine.

• Work on Virtual Production, Real-time Animation, and XR projects.

• Create, manage, and optimize 3D assets for high-end photorealistic cinematics in UE.

• Design and guide artists on Material Creation best practices.

• Manage render pipelines and optimize settings for various outputs.

• Create custom FX using Niagara and Particle Systems.

• Perform lighting passes for high graphical fidelity while maintaining performance.

• Work within time and budget constraints to ensure top-notch visual and technical quality.

Why Join Us?

At Hexr Factory, you’ll be part of a forward-thinking team redefining what’s possible in digital reality.

We don’t just build visuals, we build future-ready experiences.

Role & Responsibilities

1. Create innovative architectures based on business requirements.
2. Design and develop cloud-based solutions for global enterprises.
3. Coach and nurture engineering teams through feedback, design reviews, and best practice input.
4. Lead cross-team projects, ensuring resolution of technical blockers.
5. Collaborate with internal engineering teams, global technology firms, and the open-source community.
6. Lead initiatives to learn and apply modern and advanced technologies.
7. Oversee the launch of innovative products in high-volume production environments.
8. Develop and maintain high-quality software applications using JS frameworks (React, NPM, Node.js etc.,).
9. Utilize design patterns for backend technologies and ensure strong coding skills.
10. Deploy and manage applications on AWS cloud services, including ECS (Fargate), Lambda, and load balancers. Work with Docker to containerize services.
11. Implement and follow CI/CD practices using GitLab for automated build, test, and deployment processes.
12. Collaborate with cross-functional teams to design technical solutions, ensuring adherence to Microservice Design patterns and Architecture.
13. Apply expertise in Authentication & Authorization protocols (e.g., JWT, OAuth), including certificate handling, to ensure robust application security.
14. Utilize databases such as Postgres, MySQL, Mongo and DynamoDB for efficient data storage and retrieval.
15. Demonstrate familiarity with Big Data technologies, including but not limited to:

- Apache Kafka for distributed event streaming.

- Apache Spark for large-scale data processing.

- Containers for scalable and portable deployments.

Technical Skills:

1. 7+ years of hands-on development experience with JS frameworks, specifically MERN.
2. Strong coding skills in backend technologies using various design patterns.
3. Strong UI development skills using React.
4. Expert in containerization using Docker.
5. Knowledge of cloud platforms, specifically OCI, and familiarity with serverless technology, services like ECS, Lambda, and load balancers.
6. Proficiency in CI/CD practices using GitLab or Bamboo.
7. Strong knowledge of Microservice Design patterns and Architecture.
8. Expertise in Authentication and authorization protocols like JWT, and OAuth including certificate handling.
9. Experience working with high stream media data.
10. Experience working with databases such as Postgres, MySQL, and DynamoDB.
11. Familiarity with Big Data technologies related to Kafka, PySpark, Apache Spark, Containers, etc.
12. Experience with container Orchestration tools like Kubernetes.

We are seeking an experienced Chief Technology Officer with a passion for esports to join our team. The ideal candidate will have a strong track record of leading and managing technical teams and a proven ability to drive technology strategy and innovation. Experience in the esports industry is a plus. 

Responsibilities: 

• Lead the development and execution of our technology roadmap, aligning with business goals and objectives 
• Oversee the design, development, and maintenance of our technology infrastructure and systems 
• Manage and mentor the technology team, including setting goals and providing direction and support 
• Collaborate with other departments to identify and prioritize technical needs and opportunities 
• Monitor and analyze industry and market trends, and assess their potential impact on the company 
• Communicate technical plans and progress to senior management and stakeholders 

Requirements: 

• Strong professional experience as a CTO or similar leadership role 
• Proven ability to lead and manage technical teams 
• Strong understanding of software development and delivery processes 
• Experience with driving technology strategy and innovation 
• Excellent communication and collaboration skills 

Preferred: 

• Experience in the esports industry 
• Experience with cloud technologies such as AWS or Azure 
• Experience with agile development methodologies 
• Familiarity with a variety of programming languages and technologies 
• Experience with budget and resource management 

• Conduct market research to identify selling possibilities and evaluate customer needs
• Actively seek out new sales opportunities
• Set up meetings with potential clients and listen to their concerns
• Create frequent reviews and reports with sales and financial data
• Ensure the availability of stock for sales and demonstrations
• Participate on behalf of the company in exhibitions or conferences
• Negotiate/close deals and handle complaints or objections
• Collaborate with team members to achieve better results
• Gather feedback from customers or prospects and share it with internal teams

Requirements

• Proven experience as a Sales Executive or relevant role
• Proficiency in English
• Excellent knowledge of MS Office
• Thorough understanding of marketing and negotiating techniques
• Fast learner and passion for sales
• Self-motivated with a results-driven approach
• Aptitude in delivering attractive presentations
• Graduate from any stream with relevant experience is preferred

• You will be responsible for the delivery of the application/ feature/ module your team will be working on.
• Write/Review Code every day in addition to pairing with team members on functional and non-functional requirements and spread design philosophy, goals, and improvements to code quality across the team
• Work with development teams and product managers to ideate software solutions
• Design client-side and server-side architecture
• Build the front-end of applications through appealing visual design
• Develop and manage well-functioning databases and applications
• Write effective APIs
• Ensure all code is thoroughly covered by automated tests and that all features meet quality checks before deployment.
• Contributing to the constant improvement of practices and processes in the team.
• Building and managing automated build/test/deployment environments
• Coordinate with cross-functional teams (Sales, Marketing, Product, Mobile, DevOps, UX, Data Science, Data Engineering, QA, etc.) to define and execute the feature roadmap.
• Research new technologies and tools and share your learning with the rest of the team.
• Provides mentoring and guidance to other team members, including new hires.

What makes you a great fit for our team:

• 5-8 years of overall experience with at least 2+ years of full-stack experience. 
• Proven experience as a Full Stack Developer or similar role
• Experience developing desktop and mobile applications
• Familiarity with common stacks
• Knowledge of multiple front-end languages and libraries (e.g. HTML/ CSS, JavaScript, XML, jQuery)
• Experience in NodeJS for at least two years and exposure to Python, Go, etc will be a huge plus and JavaScript frameworks (e.g. Angular, ReactJs(preferred), VueJs)
• Familiarity with databases (e.g. MySQL, MongoDB) and UI/UX design
• Experience and knowledge of open source tools & frameworks, broader cutting edge technologies around server-side development.
• Data modeling experience in both Relational and NoSQL databases.
• Experience in building microservices-based architectures
• Knowledge of or experience with at least one or more of PaaS environments - AWS, Google App Engine, Windows Azure Cloud Services or similar
• Ability to deliver in a global team environment with members working remotely in various time zones and locations
• You are a problem solver with exceptional analytical skills and high attention to detail
• Good knowledge of data structures(list, graphs, maps) and their advantages or disadvantages.
• You thrive in a fast-paced environment, successfully handle ambiguity, and have experience working with Agile methodologies, TDD and Test Engineering and Automation
• You have excellent written and oral communication skills, with an ability to handle both executive-level discussions as well as technical deep dives
• Excellent understanding of interactive application development paradigm, memory management, performance/resource optimizations, database interactions, concurrency and multithreading, fault tolerance, monitoring, security, operability, and scalability of systems.
• Able to occasionally travel to our USA headquarters in Redwood Shores, CA

Education: 

• Bachelors - (Preferably from Tier-1 College)

Keywords:

• Node, NodeJS, AWS, Full Stack, Serverless, Amazon Web Services, Lambda, REST APIs, Webservices, Microservices, ReactJs, VueJs, AngularJs