Customer Support executive

Company Description

First Connect Worldwide LLC, a licensed freight broker company, provides transportation and logistics services throughout the USA. With years of experience, our team delivers efficient and innovative transportation solutions to meet our customers' needs. As a top-rated logistics and transportation company, we prioritize customer satisfaction and strive for excellence in all our services.

Role Description

The International sales Executive in a freight brokerage company plays a vital role in supporting the sales and logistics operations. This position bridges the gap between account executives, operations, customers, and carrier partners. The coordinator is responsible for managing customer inquiries, assisting with freight quotes, preparing sales documentation, and ensuring smooth coordination of freight movement. The goal is to provide excellent customer service, maintain organized communication, and support the sales team in achieving revenue goals.

Key Responsibilities:

• Drive new business acquisition through outbound sales activities, including cold calling, email outreach, and lead generation.

• Monitor daily sales activities, pipelines, and performance metrics of the team

• Develop and implement sales strategies to improve conversion rates and revenue.

• Participate in high-value client discussions, negotiations, and deal closures

• Collaborate with management to align sales goals with business objectives.

• Meeting or exceeding monthly sales targets.

Qualifications:

• Bachelor's degree in business, logistics, or a related field preferred.

• 6 months to 3 years of experience in an ed tech, telesales, logistics transportation, or freight brokerage environment preferred.

• Strong organizational and multitasking abilities.

• Excellent verbal and written communication skills.

• Proficient in Microsoft Office (Excel, Word, Outlook).

• Ability to work under pressure and meet tight deadlines.

• Strong attention to detail and accuracy in data entry and documentation

• Team player with a customer-focused attitude.

What you will get:

• Attractive fixed salary

• Performance based 15 to 25% of incentives.

• Opportunity to build and scale a high-performing sales team

• Exposure to strategic decision-making and client management

• Professional growth in a rapidly expanding organization

• Meal facility will be provided by the company

• Provident Fund as per the statutory norms.

• There is 5 day’s working in our company i.e. Saturday and Sunday are off.

• A two-sided cab facility if your area is in a cab zone. Or you will get a traveling allowance

• Be a party of our Fun Fridays and Appreciations Town halls.

• Attractive increments yearly. 

Strong Sales manager, business development manager, accounts sales executive profile

Mandatory (Experience 1): Must have 7+ years of overall Business Development experience in SaaS, or technology solutions/servcies

Mandatory (Experience 2): Must have atleast 3+ years of experience in Selling SaaS of which 1+ should be in global market (USA market preferred)

Mandatory (Experience 3): Must have end-to-end ownership of sales pipeline — lead gen, prospecting, pitching, negotiations, and closure.

Mandatory (Experience 4): Must have hands-on experience driving new business growth, not just managing accounts or partnerships.

Mandatory (Experience 5): Must have demonstrated strong deal-closing capability, including negotiations with C-level or senior stakeholders

Mandatory (Tech Skills ): Must be proficient in CRM tools, sales enablement tools, presentation tools, and proposal documentation.

Mandatory (Company): B2B SaaS (preferred HealthTech, PharmaTech, Biotech, DrugTech..)

Mandatory (Stability): Must have atleast 2+ years of experience in each of the previous companies (if less exp, then proper reason)

Preferred Companies

Dotmatics, Benchling, Thermo Fisher Digital Science, PerkinElmer Signals, Labguru, LIMS providers (LabWare, STARLIMS), Schrödinger SaaS suite, Revvity Informatics, Genedata, Certara, Accenture Life Sciences Cloud, ArisGlobal, Veeva Systems, (Biotech/Bioinformatics), Sapio Sciences (ELN/LIMS), ACD/Labs, Aragen Life Sciences, Sai Life Sciences, Syngene International, GVK BIO / Aragen Discovery (legacy pool), Eurofins Scientific, Charles River Laboratories, WuXi AppTec, Thermo Fisher (Patheon), LabCorp Drug Development, ICON Plc, PPD (Thermo Fisher), SGS Life Sciences, Jubilant Biosys, Anthem Biosciences, TCG Lifesciences, Aurigene Discovery, Vimta Labs, Paras Biopharma, Syneos Health, Medpace, Bio-Rad, Illumina, Agilent Technologies, Waters Corporation, BD Biosciences, Thermo Fisher Scientific, 10x Genomics, NanoString, Bruker, QIAGEN, Hamilton Robotics, Tecan, Beckman Coulter Life Sciences

Company Description

Rawmart is a premier provider specializing in end-to-end solutions for manufacturers and SMEs. By participating in every aspect of the manufacturing cycle, Rawmart facilitates smart and cost-effective raw material procurement, offers a seamless supply chain experience, and implements advanced manufacturing technology and quality controls. Our mission is to develop and partner with SMEs across various product verticals throughout the country, guided by our core principles: Involve, Solve, and Evolve.

Role Description

This is a full-time, on-site role located in Pune for an HR Recruiter Intern. The HR Recruiter Intern will assist in sourcing, screening, and interviewing candidates for various positions within Rawmart. Responsibilities include drafting and posting job posts, coordinating interviews, and maintaining candidate databases. The intern will also assist with onboarding new recruits and supporting other HR functions as needed.

Qualifications

• Strong communication and interpersonal skills
• Experience and proficiency in sourcing and screening candidates
• Familiarity with HR best practices.
• Ability to manage multiple tasks and deadlines efficiently
• Detail-oriented and highly organized
• Bachelor's degree in Human Resources, Business Administration, or a related field
• Previous internship experience in HR is a plus

Job Description-Supply Chain Executive

• Establish and lead execution of operation strategy; reduce supply chain complexities
• Manage all supply chain related activities to ensure accurate delivery of products in all sales channels
• Minimizes sales returns/damaged goods and short-expiry goods by monitoring returns, developing a depletion plan and avoiding overstocking the points of sales
• Develop and maintain an excellent rapport with key stakeholders such as clients, suppliers, community organisations, regulatory bodies etc
• Making inventory plans, monitoring current stock and FG level, resource allocation as per budget etc.
• Supervise logistics from the plant to each city warehouse to ensure in-time deliveries
• Supervise intra-city day-to-day logistics as per the distribution plan which includes creating a daily dispatch plan, transportation of FGs to retail stores and ensuring timely delivery to retail stores
• Overseeing warehouse Management, ensuring statutory compliances are met and optimizing warehouse operations
• Monitoring performance of SCM & logistics operations by analyzing parameters like transportation costs, damages, TAT, order fulfilment rate etc.
• Proactively identify process gaps in SCM & logistics operations and find opportunities for optimization by continuously monitoring SCM Metrics
• Liaising and convincing external stakeholders like transportation service providers, dealers etc. about the terms of engagements.

Experience, Qualification, and Skills required:

• Minimum 2-3 years of experience in the Supply chain management department
• Any Graduate
• Strong analytical ability, Proficient in advanced MS Excel, able to build analytical models
• Ability to understand business problems and convert that into data analytic problems
• Understanding of inventory management and planning

1. Strong fundamentals OOPS concepts, Exception Handling, Coding Standards, Logging

2. Creating custom, general use modules and components which extend the elements and modules of core Angular. 

3. Creating configuration, build, and test scripts for Continuous Integration environments

4. Communicating with external web services and processing data

5. Experience with offline storage threading and performance tuning

6. Review code and maintain the code quality and suggest best practices

7. Knowledge and experience on data science and programming languages

8. Demonstrable abilities to optimize code. Strong analytical skills for effective problem solving