Customer Support executive

Job Description:

Role: Senior Backend Developer

Mode of work: WFO

Supercharge Your Career as a Senior Backend Developer at Technoidentity!

Are you ready to solve people challenges that fuel business growth? At Technoidentity, we’re a Data+AI product engineering company building cutting-edge solutions in the FinTech domain for over 13 years—and we’re expanding globally. It’s the perfect time to join our team of tech innovators and leave your mark!

What’s in it for You?

We are looking for a highly motivated Senior Backend Developer with 4-6 years of experience to join our team. The ideal candidate will have strong backend development expertise, a deep understanding of distributed systems, and a high sense of ownership. This role requires working independently on POCs and projects while also mentoring junior team members and enabling scalable delivery.

What Will You Be Doing?

• Design, develop, and maintain scalable backend systems and services.
• Work independently on project implementations and backend solution development.
• Implement distributed architecture design patterns to build reliable and high-performance systems.
• Collaborate with cross-functional teams to deliver robust backend solutions.
• Guide and mentor junior developers, ensuring quality implementation and adherence to best practices.
• Participate in system design discussions, code reviews, and technical decision-making.
• Ensure high ownership in delivering solutions aligned with project timelines and goals.

What Makes You the Perfect Fit?

• 4-6 years of backend development experience with strong expertise in Java or Go,
• Hands-on exposure to distributed systems, and solid knowledge of PL/SQL, with the ability to work independently and take high ownership of deliverables.
• Strong problem-solving and critical thinking abilities.
• Experience working with distributed systems and architecture design patterns.
• Strong database development skills with PL/SQL.
• Excellent team coordination and collaboration skills.
• High sense of ownership, accountability, and commitment towards project delivery.
• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related technical field is required.

Good to Have Skills

• Exposure to Cloud platforms (AWS or GCP).
• Understanding of Frontend technologies or DevOps practices.
• Experience with workflow orchestration tools such as Temporal or similar platforms.

Work Requirements:

• Willingness to work in US or flexible shift timings based on project requirements
• Ability to work independently on POCs/projects and help scale additional pods of work
• Guide and direct junior team members to ensure proper implementation

Required 3 to 6 years of experience in Business Development, Supply, Vendor Management, or Regional Operations roles.

Proven experience owning regional / route-level P&L, including revenue, cost, and margin decisions

Strong experience in vendor sourcing and negotiations, preferably with transport, logistics, fleet, or bus operators

Demonstrated ability to identify new business opportunities, conduct market research, and onboard supply partners

Strong commercial negotiation skills with experience handling contracts, pricing, and risk mitigation

Excellent stakeholder management skills — ability to act as a single point of contact between internal teams and external partners

Ability to work closely with Operations, Demand, and Customer Support teams to drive execution and service quality

Strong decision-making capability with experience taking day / week / month-level P&L decisions

Proficiency in Excel for analysis, reporting, and performance tracking (mandatory)

Language proficiency mandatory: Marathi, Hindi, and English

Willingness and ability to travel frequently within Mumbai and intercity as per business needs

High ownership mindset with a quality-first, execution-driven approach

• Hands-on with Spring boot and Java coding. Core Java- Java 8/1.8.
• Experience should be with Springboot, Hibernate & Microservices
• Should be well versed with Microservices, OOPS, MVC Architecture, Web services & API development.
• Should be really strong in concepts and should be able to work independently
• Experience in web services connection

• Identify target audience and grow our email list
• Design and implement direct email marketing campaigns
• Proofread emails for clarity, grammar and spelling
• Ensure mobile-friendly email templates
• Write newsletters including all company updates
• Upgrade our email templates using graphics, personalization and advanced features
• Ensure prompt and accurate communication with clients via email to minimize unsubscribes
• Create email databases for lead generation

Collaborate with product owner to define and implement innovative solutions for the product direction, visuals and experience.

Select the right controls and UI patterns to improve usability.

• Develop Proof-of-Concept and prototype applications using new technologies and frameworks. In addition to collaborating with internal teams and clients to create innovative solutions.
• Help establish GUI best practices and JavaScript frameworks for web development.
• Provide context and guidance for integration and implementation of Front-End Interfaces
• Translate wireframes, comps, and functional requirements into functional HTML/ CSS / Javascript.
• Develop standards-compliant mark-up and code for web sites and applications
• Develop JavaScript using standard Frameworks (jQuery, etc.)
• Develop small to medium size custom JavaScript libraries for reuse across the application
• Provide technology and implementation expertise to the domain, projects, or client
• Maintain leading-edge knowledge in emerging technologies and frameworks
• Participate in knowledge sharing and lessons learned sessions from project experiences