Customer Support executive

Job Title: ServiceNow Analyst – CMDB and Discovery Specialist

Location: Gurgaon, Hybrid

Experience Required: 5+ Years

Job Type: [Full Time]

Job Summary:

We are seeking a highly skilled and experienced ServiceNow Analyst to join our team. The ideal candidate will be proficient in managing the Configuration Management Database (CMDB) within ServiceNow, with a strong background in ServiceNow Discovery and Service Mapping. This role involves identifying and resolving Discovery errors, ensuring the accuracy and integrity of the CMDB, and contributing to the overall efficiency of our IT service management processes.

This position is part of our ServiceNow ITOM (IT Operations Management) efforts, focused on Discovery, Service Mapping, and CMDB operations.

The ServiceNow CMDB and Discovery Administrator will be responsible for helping define, implement and integrate multiple discovery sources to support the configuration management database (CMDB).

Responsibilities:

CMDB Management:

• Maintain and manage the Configuration Management Database (CMDB) within ServiceNow.
• Ensure the accuracy and integrity of CMDB data, implementing best practices and standards.
• Regularly audit and reconcile CMDB data to maintain up-to-date and accurate information.

Discovery and Service Mapping:

• Work with support teams to ensure that the Discovery tool has the appropriate access and permissions to capture configuration information.
• Perform day-to-day administration of the ServiceNow Service Mapping/Discovery tool, including mapping additional defined business services into the tool and updating discovery configurations for deeper network penetration.
• Assist the CMDB Administrator with developing and maintaining the technical design of the ServiceNow CMDB to meet the current and anticipated scope and maintain CMDB integrity to effectively support other ITSM processes such as Incident Mgt., Change Mgt., and Asset Mgt.
• Implement data governance through identification rules and configuration of multiple discovery sources that populate the CMDB.
• Strong hands-on experience in optimizing discovery, tailoring patterns and development.
• Validating discovery results and troubleshooting as required.
• Assist the CMDB Administrator team with designing, deploying, and managing ServiceNow Service Mapping solutions for both on-premise and cloud resources, including schedules, credentials, and mid-servers.
• Define, create, and manage Service Mapping infrastructure, including patterns.
• Work with support teams to identify, investigate, and resolve Service Mapping issues, ensuring that Service Mapping is performing as expected.
• Assist in creating and maintaining Service Mapping-related documentation, aligning with other methods of populating the CMDB.

General/Admin:

• Assist with tasks related to implementing the ServiceNow application.
• Document procedures for the discovery, configuration management functions.
• Assist in developing, modifying, and configuring reports, dashboards, and outputs associated with the change, configuration, discovery, and mapping functions.

Qualifications:

1. Over 5+ years of working experience in ServiceNow
2. 3+ years' experience implementing, administering and optimizing ServiceNow Discovery and additional discovery tools
3. Solid understanding of Configuration Management practices and principles
4. Experience implementing ServiceNow Service Mapping
5. ITIL foundations certification preferred
6. Strong ability to effectively communicate (oral and written) with multiple levels of the organization (internally and externally)
7. Effectively working under accelerated deadlines and working independently to complete objectives
8. Experience working in a team-oriented, collaborative environment with good interpersonal skill
9. Ability to translate business requirements into technical specifications and design
10. Self-starter, positive attitude, and ability to problem-solve under minimal supervision
11. Intelligent, motivated, and competitive with a “roll-up-the-sleeves” and “get the job done” attitude
12. Ability to manage multiple simultaneous tasks within an open and interactive environment

Job Title: Pricing Analyst

Location: Hyderabad

Experience: Minimum 2 years

Job Summary:

We are seeking a skilled and detail-oriented Pricing Analyst with a minimum of 2 years of experience to support strategic pricing decisions through data-driven insights. The ideal candidate will analyze market trends, competitor pricing, and internal cost structures to recommend optimal pricing strategies that drive profitability and competitiveness.

Key Responsibilities:

• Collect, analyze, and interpret data on pricing, competitors, customer demand, and market trends.
• Develop and recommend pricing strategies to balance profitability and market competitiveness.
• Monitor key financial and operational metrics including margins, costs, and sales performance.
• Collaborate with procurement teams to evaluate supplier costs and support pricing negotiations.
• Prepare pricing models, forecasts, and financial analyses to assist in business planning.
• Support sales teams with pricing recommendations and assist during contract discussions.
• Maintain pricing tools, dashboards, and databases for internal teams.
• Present findings and actionable insights to management to support strategic decision-making.
• Stay updated on market dynamics, customer behaviors, and regulatory factors influencing pricing.

Requirements:

• Bachelor’s degree in Business, Finance, Economics, or a related field.
• Minimum of 2 years of experience in pricing analysis, financial analysis, or business analytics.
• Strong analytical and quantitative skills with advanced Excel proficiency.
• Understanding of pricing models, cost structures, and profitability analysis.
• Excellent communication and presentation skills to convey insights clearly to stakeholders.
• Ability to work collaboratively across departments and manage multiple priorities.
• High attention to detail and strong problem-solving abilities.

We are looking for a fresher IT Recruiter with:

🔹 Excellent communication skills

🔹 Basic understanding of sourcing and screening

🔹 Interest in IT hiring and recruitment

🔹 Eagerness to learn and grow in the HR domain

Looking for freshers holding internships are allowed

• 8 - 12 years of professional experience in .Net Framework 2.0/3.5/4.0/4.5 (C#, ASP.Net) and ADO.Net. Strong knowledge of software development, debugging and deployment tools Knowledge and experience of SQL Server (Any version). 
• Knowledge of Versioning tools. Strong experience working with HTML, CSS, JavaScript, and jQuery. 
• Should have Good Problem Solving and Analytical Skills Ability to work independently and as part of a team Ability to handle individual projects as well as team. 
• Understanding of MVC, WCF, WPF and any mobile technology – beneficial Ability to learn new technology in a short period.

RESPONSIBILITIES:

• Oversee the sales process to attract new clients.
• Work with senior team members to identify and manage risks.
• Maintain fruitful relationships with clients and address their needs effectively.
• Prepare and deliver pitches to potential investors.
• Foster a collaborative environment within the organization.
• Transfer call to the supervisor after initial explanation.

SKILLS:

• Excellent spoken English.
• Both Graduate/Undergraduate may apply.
• Ability to develop good relationships with current and potential clients.
• Excellent communication skills.
• Knowledge of productivity tools and software.
• Ready to work in Nightshift.

Salary: 12,000.00 - 27,500.00 per month

Role: Business Development Executive (BDE)

Industry Type: BPO / Call Centre

Department: Sales & Business Development

Employment Type: Full Time, Permanent

Role Category: BD / Pre Sales

Education

UG: Graduation Not Required

-Generating sales of business Loan Product

.-Sourcing business through open market through different channels

.-Present loan options and terms to customers, explaining features, benefits, and eligibility criteria.

-Provide accurate and comprehensive information on interest rates, repayment terms, and associated fees

.-Implement & develop sales activities to achieve target.-Responsibilities include the development, preparation and promotion business loan programs.

-Develop and maintain strong relationship with the clients for repeat business or referrals

.-Aligning with the marketing team on ground lead generation activities for Sales.

• Deep understanding of Django and DRF
• Write effective, scalable code
• Develop back-end components to improve responsiveness and overall performance
• Integrate user-facing elements into applications
• Test and debug programs
• Improve functionality of existing systems
• Implement security and data protection solutions
• Assess and prioritize feature requests
• Coordinate with internal teams to understand user requirements and provide technical solutions

• Design, build and support technical solutions and systems with highest quality.
• Create software architecture, high level design, low level design documents
• Own systems scalability and resilience
• Define and drive adoption of coding best practices
• Define technical roadmap and vision for technical products.
• Work closely with engineering counterparts, product managers and business stakeholders to achieve company goals.
• Coach, mentor and support software development engineers to grow them in their career aspirations. Internal Use—Confidential

Experience & Skills Required

• Strong understanding for technical concepts – Familiarity with microservices, distributed systems and event driven architecture.
• Ability to build scalable systems while thinking strategically balancing short and long term approaches.
• Wide knowledge of architecture standards and design patterns
• Excellent communication skills, fluent English - Communicates effectively in all situations and creates an environment of open and effective communication.
• Strong knowledge of best engineering practices
• Ability to work under minimal guidance
• 7-10 years of software development experience, of which 5+ years should be on salesforce