Customer Support executive

Job Description

Devotion Technologies, a part of the Devotion Group, is seeking a skilled and creative Graphic Designer to bring our brand and technology solutions to life through visual design. If you’re passionate about design, innovative in your approach, and enjoy creating visually engaging graphics that support technology services, we’d love to hear from you!

Responsibilities

• Design compelling layouts and visuals for digital marketing assets, including social media graphics, web banners, email templates, presentations, case studies, and other client-facing materials.
• Develop original graphics, infographics, and illustrations that clearly communicate our technology services.
• Collaborate with marketing and technical teams to ensure designs align with Devotion Technologies' brand identity and client needs.
• Stay updated with the latest design trends and software (CorelDraw, Illustrator, Photoshop, InDesign, etc.) to keep our visuals fresh and engaging.
• Manage multiple design projects simultaneously, ensuring timely delivery and high-quality standards.

Requirements

• Proven experience as a Graphic Designer, with a portfolio showcasing strong design skills, especially in the technology or services sector.
• Proficiency in CorelDraw, Illustrator, Photoshop, Figma and InDesign.
• Excellent IT and design skills with a strong eye for detail, color, and layout.
• Ability to work collaboratively, communicate effectively, and meet project deadlines.
• Creativity and adaptability to work on a variety of projects, from digital marketing assets to corporate branding.

Why Join Us?

• Be part of a dynamic team within a leading technology services company.
• Opportunity for career growth within the Devotion Group of companies.
• Collaborative and innovative work environment.

To Apply:

Please submit your resume and portfolio showcasing relevant work. We look forward to seeing how your creativity can contribute to our team!

Profile Requirements:

• Excellent working knowledge of Node.js and associated frameworks such as Express,  Angular.JS and React.JS
• Good knowledge of databases like SQL/No-SQL
• Understanding the nature of asynchronous programming and its quirks and workarounds
• Good in Data Structure and algorithms
• Basic understanding of front-end technologies, such as HTML5, and CSS3
• Understanding accessibility and security compliance {Depending on the specific project}
• User authentication and authorization between multiple systems, servers, and environments
• Integration of multiple data sources and databases into one system
• Understanding fundamental design principles behind a scalable application
• Understanding differences between multiple delivery platforms, such as mobile vs. desktop, and optimizing output to match the specific platform
• Creating database schemas that represent and support business processes
• Implementing automated testing platforms and unit tests - Proficient understanding of code versioning tools, such as Git

Responsibilities and Duties:

• Integration of user-facing elements developed by front-end developers with server side logic
• Writing reusable, testable, and efficient code
• Design and implementation of low-latency, high-availability, and performance applications
• Implementation of security and data protection
• Integration of data storage solutions may include databases, key-value stores, blob stores, etc.

Educational Qualification Required:

• Bachelor's degree in Engineering field
• 10+ years relevant work experience, including technical program management or equivalent management experience in a mid- to large-sized Financial Technology firms or Payment’s technology divisions running complex software development programs with multiple stakeholders for at least 5 years.
• 3+ years of experience as a People Manager, managing a team of 40 to 50 members, inclusive of building and growing the team.
• Broad experience, across functional and technical areas, designing, developing, deploying, and maintaining large scale projects in BFSI Domain.
• Looking for professionals who have started their career into Development and Coding; have grown into Tech Lead roles followed by further transition into Project Management roles under BFSI domain.
• Should have entirely owned the product development from start to end, i.e., inception to implementation. Someone who has worked on end-to-end implementation/development will be apt for this role.
• Should be an expert in stake holder management, negotiating the requirement with the product team and understanding the timeline, team size, and the budget of the project.
• Must also analyze requirements Vs the timeline.
• Should be able to help interact with the architects meaningfully and gain knowledge of what infrastructure, the technology, APIs to use, front-end dependencies, solutions, and integration across the organization, the candidate should understand the business requirement and how to implement it technically. Accordingly, they will be able to plan and deliver.
• Working expertise in Agile, Jira, and Cloud is mandatory. Agile Safe is essential.
• Exposure to running agile ceremonies, change or release management. ServiceNow and similar change management tools are highly considerable.
• Working experience with microservices, API servers, Mobile and Web Application Development is a must.
• Prior experience with CI/CD software development process

Business knowledge

• The person must have knowledge in at least one domain, i.e., Credit Cards, Lending, Investment, and Insurance.
• Such domain knowledge and experience should be from the recent one and not from the earlier stages of the career.

Requirement:

• The knowledge of PHP. ...
• Laravel experience. ...
• A strong command of HTML, Java, and CSS.
• The understanding of PM frameworks – Agile, Scrum, Waterfall, etc.
• Working experience of handling APIs; knowledge of RESTful or SOAP.
• Solid understanding of OOP and model view controller (MVC).

Our client is more than 2 decades old NBFC registered with the RBI. The company was set up with an aim to empower rural entrepreneurs, SMEs, and small institutions by micro-financing. The company has come a long way since its inception in 1992 and has evolved with time with the introduction of its App in the small loans sector. At present, the company has more than 5000 employees and has serviced millions of borrowers to accomplish their dreams.

The group has diversified into the education segment and is running two schools. The schools are part of one of the largest private school chains in India. The schools have a flourishing family of 350 teachers and 6500 students. The leadership team at the helm of the company has demonstrable experience in financial services and has built the company by upholding the trust of its customers.

• Managing a project from conception to finish
• Performing application design, development and deployment
• Delivering high quality and maintainable code
• Collaborating with UX designers, technical team members and other stakeholders to translate business requirements into implementable code
• Enhancing and improving existing application

Desired Candidate Profile

• 8 to 10 years of software development experience
• Hands on experience in Angular 9+, TypeScript, JavaScript and JQuery
• Experience using Elastic search and MongoDB
• Ability to write optimized SQL Queries and Stored Procedures
• Good understanding of OOPs concepts
• Prior experience in Microsoft Azure platform and CI/CD implementation