Customer Support executive

We are seeking a motivated and results-driven Tele Sales Executive to join our sales team. The ideal candidate will be responsible for generating leads, engaging potential clients, and driving sales of our technology solutions. This role requires excellent communication skills, a persuasive approach, and a strong focus on achieving sales targets. 

Key Responsibilities: 

- 1. Outbound Calls: Contact prospective and existing customers by phone to introduce, promote, and sell products & services. 

2. Lead Generation: Identify and qualify new sales leads from provided lists, referrals, and other sources. 

3. Sales Pitch: Deliver compelling sales pitches, respond to customer inquiries, and handle objections to close sales. 

4. Customer Engagement: Build and maintain positive relationships with customers, understanding their needs and offering appropriate solutions. 

5. Data Management: Accurately record and update customer information, interactions, and sales activity in the CRM system. 

6. Sales Targets: Meet or exceed individual and team sales goals and quotas. 

7. Feedback Collection: Gather and report customer feedback to help improve products, services, and sales strategies. 

Function: Software Engineering → Backend Development

• Python
• Flask

Requirements:

• Should be a go-getter, ready to shoulder more responsibilities, shows enthusiasm and interest in work.
• Excellent core Python skills including threading, dictionary, OOPS Concept, Data structure, Web service.
• Should have work experience on following stacks/libraries: Flask
• Familiarity with some ORM (Object Relational Mapper) libraries
• Able to integrate multiple data sources and databases into one system
• Understanding of the threading limitations of Python, and multi-process architecture Familiarity with event-driven programming in Python
• Basic understanding of front-end technologies, such as Angular, JavaScript, HTML5 and CSS3
• Writing reusable, testable, and efficient code
• Design and implementation of low-latency, high-availability, and performant applications
• Understanding of accessibility and security compliance
• Experience in both RDBMS(MySQL), NoSQL databases (MongoDB, HDFS, HIVE etc) or in-memory caching technologies such as ehcache etc is preferable.

Big Data Engineer/Data Engineer


What we are solving
Welcome to today’s business data world where:
• Unification of all customer data into one platform is a challenge

• Extraction is expensive
• Business users do not have the time/skill to write queries
• High dependency on tech team for written queries

These facts may look scary but there are solutions with real-time self-serve analytics:
• Fully automated data integration from any kind of a data source into a universal schema
• Analytics database that streamlines data indexing, query and analysis into a single platform.
• Start generating value from Day 1 through deep dives, root cause analysis and micro segmentation

At Propellor.ai, this is what we do.
• We help our clients reduce effort and increase effectiveness quickly
• By clearly defining the scope of Projects
• Using Dependable, scalable, future proof technology solution like Big Data Solutions and Cloud Platforms
• Engaging with Data Scientists and Data Engineers to provide End to End Solutions leading to industrialisation of Data Science Model Development and Deployment

What we have achieved so far
Since we started in 2016,
• We have worked across 9 countries with 25+ global brands and 75+ projects
• We have 50+ clients, 100+ Data Sources and 20TB+ data processed daily

Work culture at Propellor.ai
We are a small, remote team that believes in
• Working with a few, but only with highest quality team members who want to become the very best in their fields.
• With each member's belief and faith in what we are solving, we collectively see the Big Picture
• No hierarchy leads us to believe in reaching the decision maker without any hesitation so that our actions can have fruitful and aligned outcomes.
• Each one is a CEO of their domain.So, the criteria while making a choice is so our employees and clients can succeed together!

To read more about us click here:
https://bit.ly/3idXzs0" target="_blank">https://bit.ly/3idXzs0

About the role
We are building an exceptional team of Data engineers who are passionate developers and wants to push the boundaries to solve complex business problems using the latest tech stack. As a Big Data Engineer, you will work with various Technology and Business teams to deliver our Data Engineering offerings to our clients across the globe.

Role Description
• The role would involve big data pre-processing & reporting workflows including collecting, parsing, managing, analysing, and visualizing large sets of data to turn information into business insights
• Develop the software and systems needed for end-to-end execution on large projects
• Work across all phases of SDLC, and use Software Engineering principles to build scalable solutions
• Build the knowledge base required to deliver increasingly complex technology projects
• The role would also involve testing various machine learning models on Big Data and deploying learned models for ongoing scoring and prediction.

Education & Experience
• B.Tech. or Equivalent degree in CS/CE/IT/ECE/EEE 3+ years of experience designing technological solutions to complex data problems, developing & testing modular, reusable, efficient and scalable code to implement those solutions.

Must have (hands-on) experience
• Python and SQL expertise
• Distributed computing frameworks (Hadoop Ecosystem & Spark components)
• Must be proficient in any Cloud computing platforms (AWS/Azure/GCP)  • Experience in in any cloud platform would be preferred - GCP (Big Query/Bigtable, Pub sub, Data Flow, App engine )/ AWS/ Azure

• Linux environment, SQL and Shell scripting Desirable
• Statistical or machine learning DSL like R
• Distributed and low latency (streaming) application architecture
• Row store distributed DBMSs such as Cassandra, CouchDB, MongoDB, etc
. • Familiarity with API design

Hiring Process:
1. One phone screening round to gauge your interest and knowledge of fundamentals
2. An assignment to test your skills and ability to come up with solutions in a certain time
3. Interview 1 with our Data Engineer lead
4. Final Interview with our Data Engineer Lead and the Business Teams

Preferred Immediate Joiners

• Create and maintain optimal data pipeline architecture,
• Assemble large, complex data sets that meet functional / non-functional business requirements.
• Author data services using a variety of programming languages
• Identify, design, and implement internal process improvements: automating manual processes, optimizing data delivery, re-designing infrastructure for greater scalability, etc.
• Build the infrastructure required for optimal extraction, transformation, and loading of data from a wide variety of data sources using SQL and Azure ‘big data’ technologies.
• Build analytics tools that utilize the data pipeline to provide actionable insights into customer acquisition, operational efficiency and other key business performance metrics.
• Work with stakeholders including the Executive, Product, Data and Design teams to assist with data-related technical issues and support their data infrastructure needs.
• Keep our data separated and secure across national boundaries through multiple data centers and Azure regions.
• Create data tools for analytics and data scientist team members that assist them in building and optimizing our product into an innovative industry leader.
• Work with data and analytics experts to strive for greater functionality in our data systems.
• Work in an Agile environment with Scrum teams.
• Ensure data quality and help in achieving data governance.

• 2+ years of experience in a Data Engineer role
• Undergraduate degree required (Graduate degree preferred) in Computer Science, Statistics, Informatics, Information Systems or another quantitative field.
• Experience using the following software/tools:
  • Experience with big data tools: Hadoop, Spark, Kafka, etc.
  • Experience with relational SQL and NoSQL databases
  • Experience with data pipeline and workflow management tools
  • Experience with Azure cloud services: ADLS, ADF, ADLA, AAS
  • Experience with stream-processing systems: Storm, Spark-Streaming, etc.
  • Experience with object-oriented/object function scripting languages: Python, Java, C++, Scala, etc.

About the Role

If you have a reputation for building rapport, the business acumen to undertake development with an eye for market expansion and can think creatively to find the ideal solution, we welcome your submission.

Your mission at ProApp

Customer facing: You will be connecting with customers directly to understand their experience and come up with best possible solutions for the business to grow.

Collaboration with multiple teams: You will work closely with multiple teams at ProApp to ensure smooth functioning of all the activities that leads to building a strong relationship with Customers.

Generate new business: This is an interesting activity where you play an important role of bringing a new customer leads on board from scratch.You will be required to Generate and Develop new business opportunities through various Lead Generation methods.

Requirements

Requirements to be a part of the PRO Team:

Approach - Willing to learn everyday and always ready to take on new challenges to grow.
Driven – extremely self-motivated with a diligent work ethic.
PS: You’re a bonafide hustler who never gives up
Honest - High level of integrity and strong commitment to build a successful pipeline Strong Stakeholder management and communication skills.
It would be great if you have some experience working in Sales/Business Development roles. If not, we are ready to train you if you have excellent communication skills and eagerness to learn.

Benefits

Why you should apply:

If you want to be play an important role in ProApp's future growth - It’s arguable that the offered position is the most important we have. If you are looking to jetpack your career and be valued for your commitment to hard work, this is the place. Work with the founding team directly: You will work directly with the Product Manager of the company, as a trusted alley to build in/outbound sales and drive qualified leads. Learning and Development: If learning and growing at a good pace is in your checklist then you are in the right place. We care about your growth and will provide you with responsibilities and opportunities to help you reach closer to your goal.