Customer Support executive

Strong Technical Recruiter profile

Mandatory (Experience 1): Must have 7+ years of experience in end to end recruitment (sourcing, screening, interviewing, offer negotiation, joining etc)

Mandatory (Experience 2): Must have 4+ years of experience in tech recruitment across different tech roles

Mandatory ( Tech Skill 1): Strong grasp of technical concepts and ability to evaluate candidate fit for different technical roles

Mandatory (Tech Skills 2): Must have experience of analyzing data to improve hiring funnel, take data-driven hiring decisions

Mandatory (Tech Skills 3): Must be proficient in advanced sourcing techniques such as Boolean search, social media recruiting, and referral programs

Mandatory (Communication): Excellent verbal and written communication skills — should be articulate, confident, and well-spoken in interactions

Mandatory (Company): Product companies

Mandatory (Note): This is an IC role

We're looking for a Design Engineer who understands the world of CAD and engineering software, someone who can translate complex mechanical engineering workflows into intuitive, powerful interfaces that feel native to the engineers who use them.

This is not about disrupting how engineers work, it's about amplifying them. You'll design desktop applications and web platforms that mechanical engineers recognize and trust, drawing inspiration from tools like SolidWorks, Autodesk Fusion, CATIA, and ANSYS. You'll work directly with our CEO and CTO, collaborating daily with mechanical engineers to craft experiences that feel intuitive from day one.

You'll own the end-to-end design experience: from user research and interaction design to visual design and branding. You'll help define and evolve Hanomi's design language where CAD wireframes meet abstract art, technical precision meets creative possibility, and every element asks:Does this show mastery? Does this inspire innovation? Does an engineer see themselves here?

Responsibilities

Product Design

• Design and iterate on our desktop application and web platform, creating interfaces that

mechanical engineers find intuitive and powerful

• Study and internalize the UX patterns of established CAD tools (SolidWorks, Fusion 360,

CATIA, NX, ANSYS) to create familiar, frictionless workflows

• Own the complete design process from user research and wireframing through high-fidelity

prototypes and production-ready specifications

• Conduct user research with mechanical engineers to deeply understand their workflows,

pain points, and mental models

• Create interaction patterns for complex CAD operations: file handling, assembly navigation,

tolerance specification, drawing generation, and manufacturing context input

Brand & Visual Design

• Evolve and maintain Hanomi's visual identity across all touchpoints product, marketing,

sales materials, and documentation

• Translate our design language (orange-driven, CAD wireframes meeting abstract art,

technical precision meeting creative possibility) into cohesive visual experiences

• Create visual assets that resonate with engineering audiences where every element

communicates mastery and inspires innovation

Collaboration

• Work directly with the CEO and CTO on product vision and strategy

• Collaborate closely with mechanical engineers on the team to ensure designs respect and

enhance engineering workflows

• Partner with engineering to ensure designs are implemented with fidelity and technical

feasibility

• Contribute to defining product requirements and prioritization based on user insight

Requirements

Experience

• 4–6 years of experience in product design, UX design, or design engineering

• Previous work at CAD, PLM, simulation, or engineering software companies (e.g., Autodesk,Dassault Systèmes, Siemens, PTC, ANSYS, Altair, or similar)

• Proven experience designing desktop applications understanding the unique patterns and

constraints of native app design vs. web

• Strong portfolio demonstrating end-to-end ownership of design projects, from research

through shipped product

Skills

• Deep understanding of engineering workflows and the mental models of mechanical

engineers, manufacturing engineers, or designers

• Mastery of design tools: Figma for UI/UX design; familiarity with prototyping tools

• Experience with design systems building and maintaining component libraries that scale

• Strong visual design skills with attention to typography, color, spacing, and hierarchy

• Ability to communicate design decisions clearly to technical and non-technical stakeholders

Mindset

• Comfort operating in an early-stage environment with ambiguity and rapidly shifting priorities

• Genuine curiosity about manufacturing, engineering, and how physical products are

designed and made

• Willing to relocate to Bangalore and work in-person with the team

Preferred (Bonus)

• Front-end development skills (React, TypeScript, Electron, or similar)—ability to prototype or

implement your own designs

• Experience with 3D visualization, WebGL, or rendering technologies

• Background in mechanical engineering, industrial design, or related technical field

• Experience designing for GD&T, tolerancing, or technical drawing workflows

• Prior startup experience or founding experience

1. Conduct outbound calls to prospective customers to promote products and services.
2. Identify customer needs and provide appropriate solutions or product recommendations.
3. Maintain detailed records of calls and customer interactions in the CRM system.
4. Achieve or exceed monthly sales targets and performance metrics.
5. Stay updated with product knowledge and industry trends to effectively engage with customers.

1. Collaborate with the team to develop design concepts and visual solutions.

2. Work with our draping software to create virtual draping experiences for our customers.

3. Assist in creating graphics for our products.

4. Assist in video editing and video making tasks to produce engaging promotional content for our brand

5. Apply your knowledge of digital marketing and Instagram marketing to strategize and execute effective social media campaigns that drive brand awareness and engagement.

6. Embrace design thinking principles to solve complex creative challenges and contribute innovative ideas to our design process.

7 Utilize Canva to develop aesthetically pleasing and visually appealing graphics for our online platforms and marketing materials.

8.Assist in creating social media calendar and Graphics by maintaining brand voice and identity.

Job role : Java full stack developer

Experience : 3-7yrs

Location : Chennai

Must have

6+ total years of experience

Primarily frontend - 65% (4+ years of very strong relevant experience with Java script and ReactJS) - mandate

Backend - 35% (2.5+ years of very strong relevant experience with Java, Spring Boot

Database - very very mandate (Relational Database - MySQL, PostgreSQL, MongoDB).

Mainly looking for a candidate who has a very strong hands on, great exposure to the above mentioned skills.

Chennai(Daily to be reported to office)

Requirements

 Strong expertise in front-end technologies such as HTML, CSS, JavaScript, and modern frameworks like

ReactJS

 Solid understanding of server-side languages and frameworks such as Java/Spring Boot.

 Experience with relational and non-relational databases (e.g., MySQL, PostgreSQL, MongoDB) and data

modeling principles.

 Excellent problem-solving skills, attention to detail, and ability to thrive in a fast-paced, collaborative

environment.

 Effective communication skills and ability to articulate technical concepts to both technical and non-

technical stakeholders

▪ Acting as relationship manager for the Paid customers of NoBroker.

▪ Building sustainable relationships and trust with customer accounts through open and interactive

communication.

▪ Identifying and assessing customers’ needs.

▪ Servicing customer in finding the right tenant /house as per the requirement of customer.

▪ Dialing outbound and attending inbound calls from customers and leads.

▪ Using internal tools and methods to provide best possible service to the customer.

▪ Negotiating with leads on behalf of customers.

▪ Keeping customers up-to date on the progress of his account.

▪ Following communication procedures, guidelines, and policies.

▪ Going the extra mile to provide excellent customer service.

What you need to have:

• Improving business processes across customer service and operations functions
• Working in partnership with business stakeholders providing process excellence expertise to identify and shape opportunities that drive improved customer experience
• Working closely with business to embed continuous improvement as a culture and support the delivery of outcomes in conjunction with project implementation stakeholders
• Increasing process transparency to identify process optimization opportunities with lean/Six sigma methodologies and tools
• Being a voice for our customer experience team by identifying escalatory queries, operational inefficiency, providing customer insights and collaborating with cross-functional teams to provide solutions for those customers
• Collaborating with other departments to resolve complicated issues and issues which require special attention
• Analysing customer care / operations team data and statistics to obtain results useful in taking key business decisions
• Contributing to the development of industry-leading processes and best practices for delivering customer excellence

Desired Candidate Profile

• MBA/ PGDM from Tier 1 college
• Certifications in Six Sigma/ PMP/ ITIL will be an added advantage
• Focus on quality and excellent problem solving and conflict resolution skills
• Knowledge in OKR, Agile Tools: Jira, CRM (Zoho, OneDirect etc.), Power BI
• Exceptional communication and presentation skills
• Minimum 5 years of experience in Process/ Business Excellence and process automation across BFSI/ Fintech domain
• Experience in streamlining and automation of inbound and outbound communication channels
• Experience in leading a process excellence function with a team of passionate individuals to deliver measurable results    

• 2-5 years of experience in Manual and Automation testing for Cloud based Web and Mobile Application
• Experience with automation design, scripting, and execution
• An understanding of requirements analysis, design, coding, and unit testing of scalable, distributed, Cloud based applications
• Familiar with agile or other rapid application development
• Expertise in testing API's and debug application issues through API
• Exposure in Continuous integration process implementation by building CI / CD Pipeline using Jenkins and Integrate with Mavens
• Expertise of coding and programming skills in Java / Python
• Solid understanding of software design principles for Building Test Frameworks;
• Think out of the box coming up with creative test design automation frameworks to build / utilities plus tools to develop
• Knowledge of professional software engineering practices & best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations
• Ability to work in a results-oriented, rapidly changing, dynamic and fast-paced environment that requires collaboration across multiple stakeholders and constituents
• Good Communication skills