Customer Support executive

Job Title : Data Scientist – NLP & LLM

Experience Required : 4 to 5+ Years

Location : Gurugram

Notice Period : Immediate Joiner Preferred

Employment Type : Full-Time

Job Summary :

We are seeking a highly skilled Data Scientist with strong expertise in Natural Language Processing (NLP) and modern deep learning techniques. The ideal candidate will have hands-on experience working with NER, RNN, LSTM, Transformers, GPT models, and Large Language Models (LLMs), including frameworks such as spaCy.

Mandatory Skills : NLP, spaCy, NER (Named-entity Recognition), RNN (Recurrent Neural Network), LSTM (Long Short-Term Memory), Transformers, GPT, LLMs, Python

Key Responsibilities :

• Design and implement NLP models for tasks like text classification, entity recognition, summarization, and question answering.
• Develop and optimize models using deep learning architectures such as RNN, LSTM, and Transformer-based models.
• Fine-tune or build models using pre-trained LLMs such as GPT, BERT, etc.
• Work with tools and libraries including spaCy, Hugging Face Transformers, and other relevant frameworks.
• Perform data preprocessing, feature extraction, and training pipeline development.
• Evaluate model performance and iterate with scalable solutions.
• Collaborate with engineering and product teams to integrate models into production.

Required Skills :

• 4 to 5+ years of hands-on experience in Data Science and NLP.
• Strong understanding of NER, RNN, LSTM, Transformers, GPT, and LLM architectures.
• Experience with spaCy, TensorFlow, PyTorch, and Hugging Face Transformers.
• Proficient in Python and its ML ecosystem (NumPy, pandas, scikit-learn, etc.).
• Familiarity with prompt engineering and fine-tuning LLMs is a plus.
• Excellent problem-solving and communication skills.

Working Days:     Monday – Saturday

Office Timings:     10:00 AM to 06:30 PMCompany Industry:  Insurance Broking

Experience: 6 to 12 years

BDM Corporate Sales - Bangalore

BDM - Corporate Sales required at Bangalore - from Insurance Broking Companies only..

The Business Development Manager – Corporate Sales plays a key role in acquiring new business, generating revenue, and retaining clients in coordination with the underwriting and claims teams. This role involves building strong client relationships, cross-selling insurance products, managing a motivated team, and ensuring operational efficiency through MIS reporting and compliance adherence. The AGM must also maintain insurer relationships and oversee smooth policy renewals and changes.

Role Overview

We are looking for a Linux Engineer with strong expertise in Red Hat Enterprise Linux (RHEL) and Identity Management (IdM) to manage centralized authentication, access control, directory services, and secure identity operations across Linux systems.

Key Responsibilities

• Install, configure, and maintain Red Hat Identity Management (IdM) / FreeIPA.
• Manage identity lifecycle: users, groups, roles, sudo rules, HBAC policies.
• Configure and troubleshoot SSSD, LDAP, Kerberos, and PAM authentication.
• Integrate Linux servers with Active Directory using trusts or SSSD.
• Manage DNS, certificates (Dogtag CA), and multi-master replication within IdM.
• Join and enroll Linux hosts into the IdM domain.
• Automate identity operations using Ansible and shell scripting.
• Troubleshoot authentication/login issues across servers and applications.
• Work closely with security and platform teams to enforce IAM/IAP policies.

Required Skills

• Strong RHEL/Linux administration skills.
• Hands-on experience with RedHat IdM / FreeIPA.
• Deep understanding of LDAP, Kerberos, SSSD, DNS, and PKI.
• Experience integrating Linux with AD.
• Shell scripting; Ansible automation experience.

Good to Have

• Exposure to Okta, Azure AD, Keycloak, or other IAM platforms.
• Cloud (AWS/Azure/GCP) experience.
• Security hardening knowledge.

Note: One technical round is mandatory to be taken either from Baner, Pune or Bellandur, Bangalore office.

Marketing Manager / Sr. Marketing Manager

Role Overview

We are looking for a highly driven, revenue-focused Marketing Manager / Senior Marketing Manager to lead demand generation and pipeline growth for a fast-scaling B2B SaaS company.

This is not a traditional brand marketing role, but a revenue ownership role. The ideal candidate will be comfortable owning pipeline targets, working closely with Sales, and directly contributing to revenue outcomes.

You will be expected to build, execute, and optimize multi-channel demand generation programs, while also leading and managing demand generation engines and a team of marketers and SDRs to drive consistent pipeline growth.

This role requires someone who is equally strategic and hands-on-  from crafting messaging and writing outbound sequences to driving GTM strategy and leading high-impact campaigns.

Key Responsibilities

1. Revenue & Pipeline Ownership

• Own and deliver on quarterly pipeline revenue targets aligned with organisation goals
• Take full accountability for marketing-sourced and influenced pipeline
• Work closely with Sales leadership to ensure pipeline quality, conversion, and revenue alignment
• Continuously optimize funnel performance across lead → meeting → SQL → revenue stages

2. Demand Generation (Core Ownership)

• Build and scale a predictable demand generation engine across outbound, inbound, and lifecycle channels
• Design and execute integrated marketing campaigns aligned with ICP segments and business priorities
• Own channel mix including email, outbound, ABM, lifecycle, partnerships, and events
• Drive experimentation and iteration to improve conversion rates and cost efficiency

3. SDR Team Management & Alignment

• Directly manage and mentor SDRs / outbound team members
• Own top-of-funnel performance (meetings, responses, pipeline)
• Collaborate closely with SDRs on messaging, targeting, and campaign execution
• Ensure strong alignment between Marketing and SDR teams on goals, reporting, and accountability

4. Account-Based Marketing (ABM)

• Design and execute ABM programs for high-value target accounts
• Partner with Sales to define account lists and engagement strategies
• Build personalized, multi-touch campaigns across email, LinkedIn, and outbound channels
• Track account progression and pipeline impact

5. Lifecycle Marketing

• Own lifecycle journeys across lead nurturing, activation, and re-engagement
• Build automated workflows to move leads across funnel stages
• Optimize touchpoints to improve conversion and pipeline velocity

6. Outbound & Campaign Execution (Hands-On)

• Personally contribute to campaign execution including email writing, sequence design, and outreach strategy
• Be hands-on with cold outreach (email + calling) where required
• Continuously test messaging frameworks, hooks, and value propositions
• Drive performance improvements in open rates, reply rates, and meeting conversions

7. Product Marketing & GTM

• Own positioning, messaging, and value proposition for key products and use cases
• Lead GTM initiatives in collaboration with Product and Sales teams
• Translate product capabilities into compelling narratives for target audiences
• Enable Sales with messaging, collateral, and campaign support

8. Channel & Audience Development

• Leverage platforms like LinkedIn, Reddit, and industry communities for opportunity discovery and engagement
• Own list building, segmentation, and enrichment strategies
• Identify new acquisition channels and test scalable growth opportunities

9. Reporting & Performance Tracking

• Track and report on pipeline contribution, campaign performance, and ROI
• Maintain clear visibility into weekly progress, learnings, and next steps
• Build dashboards to monitor funnel metrics and channel performance

Key Metrics of Success

• Pipeline generated (aligned with $400K–$500K MRR targets per quarter)
• Marketing-sourced and influenced revenue
• Number of qualified meetings / SQLs generated
• Conversion rates across funnel stages
• Campaign ROI and channel efficiency
• SDR team performance and output

Required Skills & Experience

• 7–10+ years of experience in B2B SaaS / AdTech / MarTech marketing
• Proven track record of owning pipeline and revenue targets
• Strong experience in demand generation, ABM, lifecycle marketing, and outbound
• Experience managing SDRs or outbound teams directly
• Hands-on expertise in email marketing, cold outreach, and campaign execution
• Strong copywriting and messaging skills (especially for outbound and GTM campaigns)
• Solid product marketing experience including positioning and messaging
• Experience running integrated, multi-channel campaigns
• Strong analytical mindset with ability to optimize based on data

Preferred Qualifications

• Experience in growth-stage startups ($10M+ ARR)
• Previous experience in AdTech would be a plus
• Prior experience in revenue-linked marketing roles
• Exposure to global markets (US/EU/APAC)
• Experience working in high-accountability, fast-paced environments

Why This Role Matters

This role is central to building a predictable, scalable revenue engine for the company. You will directly influence pipeline, revenue growth, and GTM success, while shaping how marketing contributes to business outcomes.

Compensation

• Competitive salary aligned with B2B SaaS benchmarks
• Strong performance-linked incentives tied to pipeline and revenue outcomes

UX/ UI Designer 

Job Description

We are seeking a UI/UX Designer with strong technical skills in UI/UX and a fundamental understanding of web development.

The individual will play a pivotal role in crafting graphic elements, designing screens for web, software, and mobile applications, and constructing user-friendly navigation components. The perfect candidate will excel at creating exceptional user experiences, possess a keen sense of elegant design, and have the ability to transform broad requirements into seamless interaction flows. Ultimately, their work will result in user-friendly and intuitive screens that engage and retain customers effectively.

About Cartrabbit

Cartrabbit is a software-as-a-Service (SaaS) product startup based in Coimbatore, building customer retention and lead generation tools for eCommerce businesses with over 50,000+ customers worldwide. An entirely modern platform that takes you to the world-class product development workflow that promisingly meets customer needs and success. Cartrabbit is committed to maintaining a safe and productive work environment, and you will be a part of an awesome SaaS product development team and incredible benefits that include:

Great learning environment

Flexible working hours

Opportunity to work in a Product company in a vertical B2B niche SaaS.

Job Responsibilities:

• Creating wireframes, storyboards, user flows, and process flows for web applications, landing pages, and mobile apps
• Translate requirements/wireframes into a responsive and intuitive User Interface
• Work closely with the developers and marketers for creating an awesome User Experience across various assets including applications and websites
• Optimized for a wide range of devices and interfaces
• Work with the development team to ensure high-quality designs are fully actualized
• Incorporating feedback, usage metrics, and usability findings into design in order to enhance user experience
• Collaborating effectively with engineering and management teams
• Establish and promote design guidelines, best practices, and standards.

Qualification and Skills

• 0-2 years of experience in UI/UX
• Solid working experience in Figma
• Understand modern design thinking and design trends.
• Proficiency in creating mockups and fully workable prototypes in Sketch and Figma and other tools.

• Excellent communication skills and can clearly articulate your ideas, designs, and suggestions
• Strong design skills across both web and mobile platforms
• A portfolio with good design rationale and visual design skill
• You are a strong team player who can collaborate effectively with different stakeholders
• Ability to work in a fast-paced startup environment
• Basic HTML5, CSS3, and JavaScript skills are a plus

ROLES AND RESPONSIBILITIES 

● Manage a cross-functional process to translate the desired customer experience into a logically  sequenced and optimized product roadmap and  major product releases. Create buy-in for the  product roadmap with internal and external stakeholders. 

● Open to discuss the requirement with the client over a call/ in person meeting. 

● Develop high quality BRD's and effectively prioritize and manage the scope of each product launch to deliver key capabilities on time and on budget. 

● Coordinate with multiple stakeholders , including customer service teams, UX designers, and engineers, to share timelines and deliver the client requirement/ product features within the shared timelines. 

● Daily standup with various teams to track the progress. 

● To oversee the development and improvement of customer service products or platforms within an organization 

● Execute on the existing roadmap and contribute towards shaping the long-term strategy for CS self-service products.

● Creating and maintaining a product roadmap that outlines the vision, goals, and timeline for the development and enhancement of customer service products. 

● Effectively communicating product updates, progress, and milestones to internal stakeholders, executives, and customers, ensuring transparency and alignment throughout the organization. 

We are looking for an experienced top-notch Python developer to grow with our dev team. As a Python Developer, you will be involved from conception to completion with projects that are technologically sound. Role and Responsibilities

• Expert in Python, with knowledge of at least one Python web framework {such as Django, Flask, etc}

• Familiarity with some ORM (Object Relational Mapper) libraries

• Able to integrate multiple data sources and databases into one system

• Understanding of the threading limitations of Python, and multi-process architecture

• Good understanding of server-side templating languages

• Basic understanding of front-end technologies, such as JavaScript, HTML5, and CSS3

• Understanding of accessibility and security compliance • Knowledge of user authentication and authorization between multiple systems, servers, and environments

• Understanding of fundamental design principles behind a scalable application

• Familiarity with event-driven programming in Python

• Able to create database schemas that represent and support business processes

• Strong unit test and debugging skills

• Develop and adhere to best-practices for developing applications

• Continuously contribute to team performance improvement and collaboration

• Work and collaborate with the rest of the engineering team

• Work with product team and graphic designers Technical Skills

• Experience in Python and frameworks such as Django, Flask, etc

• Ability to solve problems creatively and effectively

• Git knowledge is a plus

• Experience working in an Agile/Scrum development process

• Team player

• Good time-management skills

• Great interpersonal and communication skills

Qualifications

• B.S Degree in Computer Science

• 4-6 years overall IT industry experience

• Deep knowledge of Angular practices and commonly used modules based on extensive work experience
• Proficiency with JavaScript and HTML5
• Extensive knowledge of CSS3 and JS methods for providing performance visual effects and keeping the frame rate above 30fps at all times
• Thorough understanding of the responsibilities of the platform, database, API, caching layer, proxies, and other web services used in the system
• Creating custom, general use modules and components which extend the elements and modules of core Angular
• Ability to understand business requirements and translate them into technical requirements
• A team player, fast learner with good verbal and written communication skills