Customer Support executive

Total Experience: Minimum 7 years, with recent experience in SaaS sales, with a track record of exceeding quotas.

SaaS Technology Sales Experience: At least 3 years of experience (recent) in a tech-driven B2B SaaS sales role.

Candidate should have Proven expertise in selling tech tools, integrations, and workflow automation solutions to enterprise customers.

Educational Qualification: B.Tech (CS/IT) preferred, or B.Tech (any stream) + MBA.

Startup Experience: Preferred but not mandatory.

Salary Hike Expectation: Maximum 20-30%.

Employment Gap: Candidates unemployed for more than 30 days will not be considered.

Job Stability: No more than two job changes in the last three years.

Notice Period: Should not exceed 30 days.

About the Company:

Vista Rooms is your quintessential “Home Away From Home” experience. As guests, you can choose from a collection of over 500 luxury villas and private holiday homes, from all across India. Ideal for individual and group getaways, we help you create memorable experiences whilst you reconnect with nature, yourself or your loved ones.

Only 1 in 10 villas that we scout are carefully selected and added to our portfolio, to ensure that they meet our reliable quality standards. Additionally, as managers of cherished holiday homes, we also look after our homeowners’ interests and needs with trust and transparency.

Our dedicated 24x7 guest services team, includes our founders, and is available to all of Vista Rooms stakeholders. Having served 300,000 happy travellers at over 500 holiday homes, we are South Asia’s largest chain of luxury private villas. Why work with us: We're a non-hierarchical, rapidly growing organization with a young team of realists. We adapt, iterate, and improve. If your work ethic is in line with us, you’ll be a great fit. Additional Perks: Employee discounts on villa stays, reward and recognition. Work and play go hand in hand here.

About the Role:

Determine design requirements and develop design prototypes to present our brand Location: Andheri, Mumbai

Job Responsibilities:

● Collaborate with internal teams to define user interface requirements.

● Staying in the loop and on top of the latest standards, changes and trends in the visual design field.

● Use visual design software to refine illustrations.

● Ensuring brand guidelines appear while creation of brand collateral (E-mailer, social media posts, etc.)

● Present rough drafts to product managers and/or key stakeholders to gain approval.

● Brainstorm new ideas, layouts and graphics.

● Work collaboratively with other designers to ensure a consistent, integrated brand perception and user-experience.

● Stay up-to-date with design application changes and industry developments.

● Execute graphic and creative designs.

● Manage multiple deliverables to project deadlines.

Required Skills:

● Proven ability delivering high quality designs to customers.

● Proficient in Adobe Photoshop, Illustrator, In Design and Sketch.

● Expert level skills in Photoshop, Invisionapp, UXPin and other relevant design tools.

● Strong interpersonal skills, also build and manage relationships with internal teams.

● Ability to deliver results under pressure and within the deadline.

● Strongly inclined to do high-quality and impactful work in a dynamic environment.

Qualification and Experience:

● Bachelor degree in Design, Visual Arts or other relevant certification with a minimum of 2 years of work experience.

● Experience as a Visual Designer, UI Designer or similar role will be preferred.

• Participate in the entire application lifecycle, focusing on coding and debugging
• Write clean code to develop functional web applications
• Troubleshoot and debug applications
• Collaborate with Front-end developers to integrate user-facing elements with server-side logic
• Gather and address technical and design requirements
• Provide training and support to internal teams
• Build reusable code and libraries for future use
• Liaise with developers, designers to identify new features
• Follow emerging technologies

• Spent at least 1 yr in a solid back end role
• Experience taking a problem to a product solution (module/product)
• Prior experience working with startups and understanding the fast-paced, dynamic nature of work

• Javascript, NodeJS
• Client-server architecture
• OOP concepts, including design patterns
• Understanding of RDBMS (MySQL, Postgresql)
• Understanding of REST API
• Familiarity with frameworks such as ExpressJs

• Knowledge of TDD frameworks mocha, chai, jest, etc
• Knowledge of AWS (Lambda, RDS, EC2, SQS, S3, ECS, etc)
• Basic knowledge of Typescript, NextJs
• Prior experience in fin-tech

What you need to have:

• Graduate from a good design school with 3 to 7 Years of graphic design experience
• Experience in E-commerce/ Consumer Electronics/ FMCG industry preferred
• Knowledge in Adobe Creative Suite (Photoshop/ Illustrator/ InDesign/ 2d Techniques)
• Experience in Motion Graphics and Video Editing is a plus
• Hands on experience in Adobe Premier Pro + After Effects
• Strong presentation, communication, organizational and time-management skills
• Start-up/ early-stage experience
• Ability to work in an entrepreneurial, hands-on and adaptive environment  

Looking for candidates who would be responsible for handling sales for Indian customers over the phone entirely.

Job profile:

Contacting potential or existing customers to inform them about the service.

Answering questions about product or the company

Asking questions to understand customer requirements and close sales

Enter and update customer information in the database

Handle grievances to preserve the company's reputation

Go the 'extra mile' to meet sales quota and facilitate future sales

Requirements

Proven experience as telesales representative or other sales role in the Indian market

Proven track record of successfully meeting sales quota preferably over the phone

Good knowledge of relevant CRM

Excellent knowledge of English/Bengali/Tamil/Telugu/Marathi/Kannada

Excellent communication and interpersonal skills

Cool tempered and able to handle rejection

Outstanding negotiation skills with the ability to resolve issues and address complaints

Biddano  is seeking a  multi-skilled candidate with a keen eye for design for the position of Frontend Developer. He/She will be responsible for ensuring the alignment of web design and user experience requirements, optimizing web pages for maximum efficiency and maintaining brand consistency across all web and mobile pages, among other duties. 

 The ideal candidate will have strong personal accountability for results, strong commitment to teamwork in support of the company's success, adherence to ethical business practices, and comfort operating in a start-up environment with an ability to prioritize and drive actions to closure.

a start-up environment with an ability to prioritize and drive actions to closure.

Frontend Developer

Responsibilities:

• Use markup languages like HTML/JS/CSS or SCSS to create user-friendly web pages
• Maintain and improve web application and mobile applications.
• Optimize applications for maximum speed
• Design mobile-based features
• Collaborate with back-end developers and web designers to improve usability
• Get feedback from, and build solutions for, users and customers
• Write functional requirement documents and guides
• Create quality mockups and prototypes
• Help back-end developers with coding and troubleshooting
• Ensure high quality graphic standards and brand consistency
• Stay up-to-date on emerging technologies 

Skills Required:

• Proven work experience as a Front-end developer
• Hands on experience with markup languages
• Experience with JavaScript, CSS and jQuery
• Familiarity with browser testing and debugging
• In-depth understanding of the entire web development process (design, development and deployment using AWS S3 or AWS EC2)
• Understanding of layout aesthetics
• Knowledge of SEO principles
• An ability to perform well in a fast-paced environment
• Excellent analytical and multitasking skills
• B.Tech degree in Computer Science or relevant field
• Frontend technology:
• Angular 2+, typescript. (Required)
• React
• Mobile technology:
• Flutter/Dart or other Core Android/IOs development. (At Least one of them required)

• Bitbucket/GIT pipelines for automatic build and deploy.
• JIRA
• Testing with professional test cases.

Experience :

• Minimum 4-7 years of  experience as a Frontend Developer
• Masters in Computer Science, Engineering or similar relevant field

• software engineering experience focused on web development.
• Hands on experience in architecting large scale frontend applications.
• Have detailed hands-on experience of cutting edge web technologies (HTML5, CSS, Javascript, TypeScript), Application Servers, Web Applications 
• Experience developing UI with JavaScript development frameworks (e.g. React, Angular, Vue, Bootstrap, etc)