Customer Support executive

About NonStop io Technologies

NonStop io Technologies is a value-driven company with a strong focus on process-oriented software engineering. We specialize in Product Development and have a decade's worth of experience in building web and mobile applications across various domains. NonStop io Technologies follows core principles that guide its operations and believes in staying invested in a product's vision for the long term. We are a small but proud group of individuals who believe in the 'givers gain' philosophy and strive to provide value in order to seek value. We are committed to and specialize in building cutting-edge technology products and serving as trusted technology partners for startups and enterprises. We pride ourselves on fostering innovation, learning, and community engagement. Join us to work on impactful projects in a collaborative and vibrant environment.

Brief Description:

We're seeking an AI/ML Engineer to join our team. As AI/ML Engineer, you will be responsible for designing, developing, and implementing artificial intelligence (AI) and machine learning (ML) solutions to solve real-world business problems. You will work closely with engineering teams, including software engineers, domain experts, and product managers, to deploy and integrate Applied AI/ML solutions into the products that are being built at NonStop io. Your role will involve researching cutting-edge algorithms and data processing techniques, and implementing scalable solutions to drive innovation and improve the overall user experience.

Responsibilities

● Applied AI/ML engineering; Building engineering solutions on top of the AI/ML tooling available in the industry today. Eg: Engineering APIs around OpenAI

● AI/ML Model Development: Design, develop, and implement machine learning models and algorithms that address specific business challenges, such as natural language processing, computer vision, recommendation systems, anomaly detection, etc.

● Data Preprocessing and Feature Engineering: Cleanse, preprocess, and transform raw data into suitable formats for training and testing AI/ML models. Perform feature engineering to extract relevant features from the data

● Model Training and Evaluation: Train and validate AI/ML models using diverse datasets to achieve optimal performance. Employ appropriate evaluation metrics to assess model accuracy, precision, recall, and other relevant metrics

● Data Visualization: Create clear and insightful data visualizations to aid in understanding data patterns, model behaviour, and performance metrics

● Deployment and Integration: Collaborate with software engineers and DevOps teams to deploy AI/ML models into production environments and integrate them into various applications and systems

● Data Security and Privacy: Ensure compliance with data privacy regulations and implement security measures to protect sensitive information used in AI/ML processes

● Continuous Learning: Stay updated with the latest advancements in AI/ML research, tools, and technologies, and apply them to improve existing models and develop novel solutions

● Documentation: Maintain detailed documentation of the AI/ML development process, including code, models, algorithms, and methodologies for easy understanding and future reference.

Qualifications & Skills

● Bachelor's, Master's, or PhD in Computer Science, Data Science, Machine Learning, or a related field. Advanced degrees or certifications in AI/ML are a plus

● Proven experience as an AI/ML Engineer, Data Scientist, or related role, ideally with a strong portfolio of AI/ML projects

● Proficiency in programming languages commonly used for AI/ML. Preferably Python

● Familiarity with popular AI/ML libraries and frameworks, such as TensorFlow, PyTorch, scikit-learn, etc.

● Familiarity with popular AI/ML Models such as GPT3, GPT4, Llama2, BERT etc.

● Strong understanding of machine learning algorithms, statistics, and data structures

● Experience with data preprocessing, data wrangling, and feature engineering

● Knowledge of deep learning architectures, neural networks, and transfer learning

● Familiarity with cloud platforms and services (e.g., AWS, Azure, Google Cloud) for scalable AI/ML deployment

● Solid understanding of software engineering principles and best practices for writing maintainable and scalable code

● Excellent analytical and problem-solving skills, with the ability to think critically and propose innovative solutions

● Effective communication skills to collaborate with cross-functional teams and present complex technical concepts to non-technical stakeholders

Job Title: People Insights Analyst

Experience: 3 to 5 Years

Location: Hyderabad

Work Mode: Hybrid

Contract Duration: Contract Role

Notice Period: Immediate to 15 Days Preferred

Job Description

We are looking for a highly analytical and detail-oriented People Insights Analyst with strong expertise in HR analytics, Visier, Power BI, and SuccessFactors reporting. The ideal candidate will have hands-on experience in workforce analytics, dashboard development, HR reporting, and data governance while partnering with business leaders to deliver meaningful talent insights.

Key Responsibilities

People Analytics

• Manage and analyze HR data across workforce lifecycle processes including:
• Headcount/FTE
• Employee movements
• Attrition and tenure analysis
• Recruitment funnel metrics
• Engagement and survey analytics
• Ensure data quality, governance, and reporting accuracy through:
• QA checks
• Duplicate and null validations
• Hierarchy integrity checks
• Documentation and change control

Visier Configuration & Analytics

• Build and customize:
• Dashboards
• Metrics
• Dimensions
• Calculated fields
• Filters
• Configure audience-based access controls
• Apply privacy thresholds and data suppression rules

Power BI Reporting

• Develop and maintain interactive dashboards and reports
• Build star schema data models and define relationships
• Create DAX measures and optimize report performance
• Configure data refresh schedules and gateways
• Follow visualization best practices and workspace governance standards

SuccessFactors Reporting

• Work with SuccessFactors reporting tools:
• Story Reports
• Canvas Reports
• Table Reports
• Support Employee Central and Recruitment module reporting
• Deliver regular BAU reports and ad hoc reports to business leaders

Data Analysis & Talent Insights

• Interpret and analyze complex HR data sets
• Provide actionable talent insights through dashboards and analytics
• Collaborate with stakeholders to understand reporting requirements
• Identify opportunities for reporting automation and process improvements

Required Skills & Qualifications

• Bachelor’s or Master’s Degree or equivalent experience
• 3–5+ years of experience in People Analytics / HR Analytics / BI roles
• Strong expertise in:
• Visier configuration and analytics
• Advanced Excel (Macros, Power Query, Dashboards)
• Power BI
• Good understanding of HR systems, HR processes, and reporting
• Strong analytical and problem-solving skills
• Excellent verbal and written communication skills
• Strong attention to detail and stakeholder management abilities

Preferred Skills

• Experience with advanced analytics techniques
• Familiarity with automated reporting and data interfacing systems
• Ability to work cross-functionally and manage multiple projects
• Strong customer-service mindset and systems-thinking approach
• Experience independently gathering requirements and defining timelines

InCruiter is a next-generation technical screening and talent assessment platform. We are a SaaS-based organization with an interview service (IaaS) at its core. IaaS & Video Interview

Platforms have a combined market size of 5-6Bn USD. It’s a niche and new market segment in the B2B sector.

EXCITED ABOUT YOUR TASKS?

Role Overview: We’re looking for a high-energy and results-driven Business Development Representative (BDR) to join our growth team. The ideal candidate will have hands-on experience in outbound B2B sales, a product-first approach, and a passion for scaling SaaS solutions. Prior experience in HR Tech or SaaS sales is a strong plus.

Responsibilities:

● Drive outbound prospecting via cold calls, LinkedIn, email campaigns, and networking.

● Identify, qualify, and nurture leads across SMBs, mid-market, or enterprise clients.

● Own the end-to-end sales cycle — from first touch to closing the deal.

● Conduct compelling product demos to potential clients, addressing pain points and

showcasing value.

● Collaborate with marketing, product, and customer success teams to refine sales messaging

and pitch strategy.

● Maintain accurate pipeline management in CRM and provide weekly/monthly forecasts.

● Consistently exceed sales targets and contribute to overall revenue growth.

Must Have:

● 2–4 years of experience in B2B outbound sales (preferably in SaaS or product-based

companies).

● Strong understanding of solution selling and value-based consultative sales.

● Experience in SaaS, HR Tech, or recruitment tech is highly preferred.

● Proven ability to manage the complete sales cycle — from outreach to closure.

● Excellent communication, presentation, and negotiation skills.

● Comfortable using tools like CRM (e.g., HubSpot, Salesforce), LinkedIn Sales Navigator, and

email outreach platforms.

Job Requirements:

1. Responsible for making outbound calls and regular follow-up on leads assigned.

2. Build a strong relationship/Trust with customers by Understanding the customer.

3. Process the Revenue generation by following Cold calling and follow-ups frequently.

4. Strong to give Demos/Presentations to the clients online and convert them to potential clients.

5. Strong enough to give revenue to the company and able to deliver results on time.

6. Motivated enough to do marketing Research on different CRM applications/software as per the client’s requirements.

7. Requirements, Explain the product or service to potential customers and suggest the right products to the customers.

8. Handling customer queries and resolving the issues related to them.

9. He/she should have great communication and convincing skills and be able to reach targets.

10. He/She should be okay to give the physical demos if necessary or if requested by the client in rare cases.

Job Description: DevOps Engineer 

About Hyno:

Hyno Technologies is a unique blend of top-notch designers and world-class developers for new-age product development. Within the last 2 years we have collaborated with 32 young startups from India, US and EU to to find the optimum solution to their complex business problems. We have helped them to address the issues of scalability and optimisation through the use of technology and minimal cost. To us any new challenge is an opportunity.

As part of Hyno’s expansion plans,Hyno, in partnership with Sparity, is seeking an experienced DevOps Engineer to join our dynamic team. As a DevOps Engineer, you will play a crucial role in enhancing our software development processes, optimising system infrastructure, and ensuring the seamless deployment of applications. If you are passionate about leveraging cutting-edge technologies to drive efficiency, reliability, and scalability in software development, this is the perfect opportunity for you.

Position: DevOps Engineer

Experience: 5-7 years

Responsibilities:

• Collaborate with cross-functional teams to design, develop, and implement CI/CD pipelines for automated application deployment, testing, and monitoring.
• Manage and maintain cloud infrastructure using tools like AWS, Azure, or GCP, ensuring scalability, security, and high availability.
• Develop and implement infrastructure as code (IaC) using tools like Terraform or CloudFormation to automate the provisioning and management of resources.
• Constantly evaluate continuous integration and continuous deployment solutions as the industry evolves, and develop standardised best practices.
• Work closely with development teams to provide support and guidance in building applications with a focus on scalability, reliability, and security.
• Perform regular security assessments and implement best practices for securing the entire development and deployment pipeline.
• Troubleshoot and resolve issues related to infrastructure, deployment, and application performance in a timely manner.
• Follow regulatory and ISO 13485 requirements.
• Stay updated with industry trends and emerging technologies in the DevOps and cloud space, and proactively suggest improvements to current processes.

Requirements:

• Bachelor's degree in Computer Science, Engineering, or related field (or equivalent work experience).
• Minimum of 5 years of hands-on experience in DevOps, system administration, or related roles.
• Solid understanding of containerization technologies (Docker, Kubernetes) and orchestration tools
• Strong experience with cloud platforms such as AWS, Azure, or GCP, including services like ECS, S3, RDS, and more.
• Proficiency in at least one programming/scripting language such as Python, Bash, or PowerShell..
• Demonstrated experience in building and maintaining CI/CD pipelines using tools like Jenkins, GitLab CI/CD, or CircleCI.
• Familiarity with configuration management tools like Ansible, Puppet, or Chef.
• Experience with container (Docker, ECS, EKS), serverless (Lambda), and Virtual Machine (VMware, KVM) architectures.
• Experience with infrastructure as code (IaC) tools like Terraform, CloudFormation, or Pulumi.
• Strong knowledge of monitoring and logging tools such as Prometheus, ELK stack, or Splunk.
• Excellent problem-solving skills and the ability to work effectively in a fast-paced, collaborative environment.
• Strong communication skills and the ability to work independently as well as in a team.

Nice to Have:

• Relevant certifications such as AWS Certified DevOps Engineer, Azure DevOps Engineer, Certified Kubernetes Administrator (CKA), etc.
• Experience with microservices architecture and serverless computing.

Soft Skills:

• Excellent written and verbal communication skills.
• Ability to manage conflict effectively.
• Ability to adapt and be productive in a dynamic environment.
• Strong communication and collaboration skills supporting multiple stakeholders and business operations.
• Self-starter, self-managed, and a team player.

Join us in shaping the future of DevOps at Hyno in collaboration with Sparity. If you are a highly motivated and skilled DevOps Engineer, eager to make an impact in a remote setting, we'd love to hear from you.

We are looking out for a Flutter Developer who will be running and designing product application features across various cross-platform devices. Someone who is passionate about code writing, solving technical errors, and taking up full ownership of app development. Role & Responsibilities

● An in-depth understanding of front-end languages like Flutter is a must, HTML, CSS3, JavaScript, and NodeJS.

● Experience in the development of Web App and code should be compatible with Android/iOS applications and have deployed them on Google Play/App Store.

● In-depth understanding of databases like PostgreSQL

● You will be writing readable and clear code using Dart that will be extensively documented for future use and upgrades.

● Familiarity using version control tools like Git, Subversion, etc., and IDEs like Android Studio, VS Code, etc.

● Knowledge of Dart programming language, Rest APIs, and integration of various APIs from third parties.

● Understand basic concepts of design for developing user-friendly applications.

Work Experience:

Experience of 2-3 years on Flutter technology is a must.

Location:

Thane, Mumbai (For candidates from outside Mumbai, the company will provide shared accommodation) Joining: 0-1 month

Remuneration:

Attractive salary + ESOPs

Fulfil’s software engineers develop the next-generation technologies that change how millions of customer orders are fulfilled by merchants. Our products need to handle information at massive scale. We're looking for engineers who bring fresh ideas from all areas into our technology.

As a senior software engineer, you will work on our python based ORM and applications that scales to handle millions of transactions every hour. This is mission critical software and your primary focus will be building robust and scalable solutions that are easy to maintain.

In this role, you will be collaborating closely with the rest of the team working on different layers of infrastructure in an international environment. Therefore, a commitment to collaborative problem solving, sophisticated design, and quality product are important.

What You’ll Do:

• Own definition and implementation of API interfaces (REST and GraphQL). We take pride in our 100% open API with over 600 endpoints.
• Implement simple solutions to complex business logic that enables our merchants to manage financials, orders and shipments across millions of transactions.
• Build reusable components and packages for future use.
• Translate specs and user stories into reviewable, test covered patches.
• Peer review code and refactor existing code.
• Integrate with our eCommerce partners (Shopify, BigCommerce, Amazon), shipping partners (UPS, USPS, FedEx, DHL) and EDI.
• Manage Kubernetes and Docker based global deployment of our infrastructure.

Requirements We’re Looking for Someone With:

• Experience working with ORMs like SQLAlchemy or Django (2-3 years)
• Experience with SQL and databases (Postgres preferred)
• Experience in developing large server side applications and microservices
• Ability to create high quality code
• Experience with python testing tools (pytest) and test automation
• Familiarity with code versioning tools like GIT
• Strong sense of ownership and leadership quality
• Experienced in the tools of our web stack- Python, Celery, Postgres, Redis, RabbitMQ

Nice to Haves:

• Prior experience at a growth stage Internet/Software company
• Experience with ReactJS, Google Cloud, Heroku
• Cloud deployment and scaling experience

Fulfil’s software engineers develop the next-generation technologies that change how millions of customer orders are fulfilled by merchants. Our products need to handle information at a massive scale. We're looking for engineers who bring fresh ideas from all areas into our technology.

Product Manager

Who we are?

At Edge, we believe simplifying employee data will help large corporates solve sub-optimal talent management problems. This data is more critical after the pandemic, as managing a remote workforce has shifted from optional to essential.

We have spent our last eight years understanding the workforce from the IT and BFSI industries. We have used this employee data to create a sophisticated intelligence. This brain behind our AI-based products is called EdGE graph™. We have used 11 million job descriptions and more than 30 million profiles to build the graph.

Our products like Pathfinder, Recruit and Mobility are deployed in IT companies like Wipro, HCL, UST Global, etc. and help them upskill, invest, and maintain their existing people. It has helped organisations improve their workforce availability, billing, allocations and drive straight bottom-line impacts. The new order of talent decisions helps us define, identify, and plan for a future-ready workforce.

We build end-to-end talent management products for organisations so that they have a 360-degree view of their talent supply chain. This helps them make informed talent decisions efficiently and build an intelligent workforce.

We built Edge Networks in 2012 in an apartment in Bangalore and soon, were supported by the National Skill Development Corporation of India (NSDC). We are a part of the NASSCOM Product Council and have been recognized by Gartner, Deloitte, Equidam, NVIDIA, Amazon as an innovative tech HR startup in various titles.

At Edge, we understand that modern companies that put the employees at the center of their workings, backed with data, will make their organisation productive. This is how we, at Edge, use tech for good.

Role: Product Manager

Experienced Product Manager to own product lines in the B2B2C space and work in tandem with the other products that we have, all of which derive intelligence from the underlying AI/ML services as well as a SaaS ready platform that we have built. You will use data to guide your decisions and develop solutions to make analysis easier for teams. You will develop a hypothesis, conduct in depth user research, and experiments to inform your product design and strategies. You will establish your product viewpoints and share them with senior leaders, partners, and customers.

Traits that you have

A team player – I know we only win if we all win. I recognise and value the different perspectives and skills my squad mates bring. It is not about being a hero but jumping in and contributing to the successful delivery of our mission.

Data Driven – Build different metrics to evaluate the product performance.

An excellent communicator – I know and understand the importance of clear, on-time communication. My spoken and written communication skills stand out for clarity and conciseness.  

The customer’s biggest fan – I demonstrate a thirst for better understanding the customer and define the problem and develop solutions through their eyes as well as through the eyes of the Sales guys in the organization

 A collaboration champion – I work closely with my colleagues to ensure alignment and champion the    sharing of learning across teams.

Comfortable being uncomfortable – I am comfortable with uncertainty. I have the ability to effectively manage myself through ambiguity by making meaning, building relationships and creating clarity with my peers. I also have a willingness to unlearn where needed.

Continuous improvement focused– I constructively challenge the status quo, I look for better ways of doing things and passionately advocate continuous improvement, and I am able to re-pivot fast.

A problem solver – I am energised by tackling complex problems. I use my critical thinking, network, skills, knowledge, and available data to drive better outcomes for our customers and the product.

Commercially and Technologically curious – I have a wide-angle lens. I am curious about what is happening in the external market and in emerging trends and innovations (technological and otherwise) and how we use this information to better inform our decisions and actions.

Risk savvy – I build sustainable solutions that protect stakeholders and customers and proactively address risks by role-modelling improvements in the product’s overall risk and control environment.

Habitual Experimenter  – I learn by running experiments on a very frequent basis, with a framework to learn from these experiments and absorb the learnings into product management.

Responsibilities:

• Define the product roadmap and ensure its execution through cross-functional and cross-platform collaboration
• Work closely with horizontal product managers and align the product roadmap within the broader product framework.
• Closely monitor & analyze the product metrics and present related hypotheses to help make data-driven decisions.
• Work closely with engineering platforms to create data flow pipelines that aggregate the relevant data and present a holistic view of product performance.
• Work with the MIS & Reporting team to create relevant dashboards that provide transparency across the board

Role Skills:

• 2+ years in software product management, post MBA, with a consistent record of timely and quality delivery of products.
• Experience with Agile Project Management tools like JIRA.
• Familiarity with Wireframing tools like Adobe XD, Maze, so that the interactions with the UX Designer can be efficient
• High bias for action with demonstrable history of identifying and resolving cross-project interdependencies
• Ability to juggle several initiatives and shift priorities as needed
• Exceptional communication skills (verbal and written communication) with a knack for storytelling connecting the story to the underlying quant
• Data Driven with proficiency on data querying and analysis. Experience with tools like Analytics tools (i.e. Google Analytics ), SQL, Excel, Tableau, etc. is preferred.
• Experience in one or more of the following is a plus: SaaS, Marketing Automation, Data Analytics etc.
• MBA/equivalent courses from Tier -I institutes.