IKIGAI ENABLERS

CRM Functional Consultant

Country: Malaysia

Cities: Kuala Lumpur

Area of expertise: Customer Relationship Management (CRM)

Job Description

As a CRM Business Analysis Consultant, you are responsible for identifying, developing, and deploying end-user solutions in Customer Relationship Management (CRM) system. Through your deep functional knowledge and familiarity with the application, you ensure business requirements are adequately met and provide a variety of advisory services around project management, business process development, implementation support and end-user training as required. You also contribute to project planning, implementation, and requirements gathering efforts across CRM projects.

Responsibilities:

Translate business requirements into CRM business solutions

Identify key stakeholders for requirements gathering; elicits and documents requirements and validates against scope

Contribute to requirements management, including approval, communication, traceability, and re-use

Contribute to transfer of functional requirements to development and test team members- Leverage CRM workflow technology to automate business processes

Determine, in collaboration with business and IT stakeholders, patches and upgrades needed to the CRM system in order to meet evolving business requirements

Stay informed on updates and new releases in CRM technologies

Educates end users on CRM functionality, as needed

 

 

Skills:

You are excited about working with a global technology leader to solve business-critical problems for some of the top companies in the world. You are a fast learner, self-starter, and creative thinker. You are passionate about software and its potential to move organizations forward through innovation.  You’re proud of your positive and lasting client relationships and the customizations and strategies you’ve built to tackle their business challenges.

Requirements:

At least 3 years of relevant work experience including CRM

Strong knowledge of CRM Systems and business solution implementation

Demonstrable experience in Business Process Reengineering (BRP)

Strong knowledge of CRM issue diagnosing and troubleshooting

Working with Microsoft Dynamics 365 Customer Engagement as a Functional Consultant

Hands on experience deploying with Microsoft Power Platform solutions for customers in a variety of industries

Experience consulting with external clients on complex projects

Experience working with global teams on CRM technology implementation and maintenance projects

Experience working with offshore teams to facilitate project work

Demonstrated excellence in communicating and presenting complex information to technical and non-technical stakeholders, both verbally and in written form

CRM Technical Developer

Country: Malaysia

Cities: Kuala Lumpur

Area of expertise: Customer Relationship Management (CRM)

Job Description

You're a problem solver, knowing the systems, applications, and processes that will make a client happy, no matter how complex the IT solution and integrating architecture. You bring expertise and creativity to designing activities and building system prototypes.

About the job

Business and IT don't always speak the same language. It can be difficult for companies to know how IT can help tackle their problems and increase profitability. They need you to understand their business and translate their needs into a software solution that will realize results. 

As a CRM Technical Developer, you will be familiar with at least one leading commercial CRM system. You will assist delivery teams with CRM solution planning, analysis, designing, building, and testing. You will be considered a product specialist that is also responsible for providing support in CRM issue, customer concern, and resolution. This role is typically focused on more complex assignments, often requiring diverse inputs, processes, and/or outcomes with room for discretion within established parameters.

Day-to-day you will:

• Assist across all phases of projects (e.g. Plan, Analyze, Design, Build, and Test)
• Demonstrate technical knowledge to design and implement CRM solutions
• Research customer issues that may be non-standard in order to offer solutions
• Support design of conceptual architecture and technical solutions
• Ensure project quality meets standards through critical metric identification and testing plan
• Identify process gaps and work cross-functionally to formulate improvement plans
• Travel as needed

Key Role Skill & Capability Requirements:

You are passionate about working with a global technology leader to solve business-critical problems for some of the top companies in the world. You are a fast learner, a self-starter, and a creative problem solver. You are passionate about software and its potential to move organizations forward through innovation.

Your technical skills may include:

• Design, develop, deploy, customize and integrate Microsoft Dynamics CRM with other systems
• Configure and customize on standard workflows, dashboards, forms, views and develop standard or custom reports
• Develop reports or dashboards using PowerBI and integrate with D365CS
• Develop web application, web API, console application, window services to integrate with D365CS
• Develop a script to migrate existing CRM to D365CS
• Complete the documentation required including the source codes, technical specification, and unit test result
• Support SIT, UAT, and production and fix the defect within the agreed SLA
• Strong understanding of Microsoft Dynamic365 CRM, with domain knowledge in Customer Service and Telco industry - this would be a plus point
• Develop Power BI reports and integration to Microsoft Dynamic 365 CRM

 

Your non-technical skills may include:

        

• Client management skills and the ability to work with customers to develop and manage an action plan
• Some consulting experience working with external clients
• Experience working with global/offshore teams
• Excellent communication skills

 

Preferred Education Background:

Bachelor's degree in a relevant field preferred.

Preferred Years of Work Experience:

• Minimum 3 year of Microsoft Dynamic 365 CRM and Power BI development experiences
• Minimum 3 year of experience in ASP.NET C# development, JavaScript, HTML 5, CSS and other web base technology and tools
• Experience with Microsoft Dynamics 365 Field Service is essential

 

Role :

Act as the Lead ForgeRock developer / Analyst of the team to perform analysis, design and implementation tasks for our various platforms. Main accountabilities are:

• Work with different functional teams and managers
• Gathering Technical requirements from Business stakeholders
• Analyzing/Creating User Stories, Doing Story points estimations.
• Design and implement solutions across multiple platforms
• Producing high quality code with excellent test coverage
• Code reviews and effective code maintenance
• Analyze product requirements and breaking down into user stories and tasks, with the tech team
• Estimate and planning to assist with the development of the product roadmap
• Developing build, test, and deployment automation
• Research and development of potential new technologies
• Defining processes and standards within the team and contributing to the continuous improvement of the product development process
• Producing a high standard of technical documentation
• Understanding Backlogs and fixing support challenges
• Ability to provide technical expertise for new and ongoing initiatives to work with project stakeholder to come up most feasible technical solution.
• Identify, resolve, and/or escalate all issues that threaten the successful delivery of assigned initiatives.
• Support Junior developers and setting up local environments

Required

• Minimum 3 years’ experience in Identity and Access management (IAM) domain with expertise in one of IAM Products like ForgeRock or Oracle IAM:
• ForgeRock IAM products - FR AM, FR IDM, FR IG and FR DS
• Oracle IAM products – OAM, OIM, and OUD/OVD/OID
• Development experience on IAM platform (using Java Microservice, SpringBoot)
• Gathering Technical requirements from Business stakeholders
• Analyzing/Creating User Stories, Grooming with Story points estimations and Developing the code for them with team.
• Ability to research and troubleshoot ForgeRock. Experience with ForgeRock Backstage and support
• Experience in implementation and configuration of features like: MFA/ RBAC/ SAML/ OAUTH/ Federation etc. Frontend/workflow customization using Identity Experience Framework.
• Ability to act as ForgeRock champion in the identity domain. Engage on discussions on future of the platform.
• Strong experience on Full Stack development using JAVA SpringBoot (Web API/Microservices/ GraphQL) and Angular/ NodeJS / ReactJS and Spring MVC framework
• Understanding the requirement and development. Involved in End to End implementation.
• Skills with DevOps best practices including deployment automation tools, CI/CD pipelines.
• Experience of common DevOps platform tooling (chef, maven, jenkins, Puppet, Docker)
• Modern Agile and technology practices - to fit into the agile team cultures
• Written Unit test for components.

 

More than 3 years of development experience in Avaloq Core Banking Platform
Participation in multiple Avaloq Core Banking Platform implementations in various business / technical streams
Ability to develop high level software designs and solutions
Excellent analytical skills and systematic approach to problem solving
Ability to articulate complex technical issues to business stakeholders
Good understanding of core business processes and products in the private banking industry

Looking for Technical Recruiter -
1. Should have understanding of Information Technology.
2. Should have good English Communication Skills
3. Engineeing or IT Education.
4. 0 to 12 months of Experience.
5. Should be confortable to work from Home ( anywhere in India )
6. Should have fast Internet connection and own PC / Laptop

Job Description
• You will manage the entire direct sales process to ensure delivery against key performance metrics, with a strong
emphasis on new business sales, while expanding existing accounts.
• The Enterprise solution sales manager assumes the role of customer liaison through the solution sales & delivery
along with the support of deployment & solutions team.
• Life cycle management of the product/service developed to meet the business customers evolving needs.
• The role will include extensive hunting/ lead gen and farming of accounts as an Individual contributor to start with.
High quality pipeline building capability will be a key factor to succeed in this role.
Required Background
• The candidate should have 7- 12 years of experience in Direct B2B Enterprise Sales (Product / SaaS based), Consulting Sales. MBA with an Engineering degree from a reputed institute is preferred.
• An ideal candidate should have experience in regional sales, key account management and meeting sales goal for large ticket products/ solutions. Senior Sales Professional from IPCs (JLL, CBRE, C&W, KF, Colliers etc) & High Growth SaaS/ Product companies may be ideal for this role.
• Sector agnostic experience in selling to Enterprise clients, Series C & above start-ups is desired (i.e. BFSI, FMCG, Pharma, Auto , IT etc.)
Desired Skills
• Strategic account planning and execution skills.
• Experience in networking & selling to C-Level , Facilities / Admin teams and business units in Enterprises
• A hustler who knows how to thrive & win in an agile & competitive environment.
• Strong time management skills. Able to understand technology led solutions in the SaaS space.
• Proven consultative sales solution skills, including the ability to articulate clear, concise benefits and capabilities of a
solution.
• Excellent communication & story telling skills are a must have. Ability to handle & resolve client queries around solution,
functionalities or any deployment related matters.
• A solution oriented approach & growth led mind set will help in performing this role.

Project Management

• Develop the integrated project plans to determine time frame, procedures for accomplishing projects
• Assess consolidated project plans for dependencies, gaps and continued business value
• Plan and manage project closure and/or transitions
• Work with stakeholders to establish and gain consensus on project goals, objectives and deliverables
• Conduct project reviews to recommend changes to project schedules or resource requirements
• Document and track project scope, changes, issues and risks that affect implementation
• Facilitate the daily stand-up to achieve team consensus
• Eliminate conflicts and assist in developing solutions to manage roadblocks
• Plan and manage testing cycle with customer

Customer Success

• 3-5 years experienced engineer in design; pre / post implementation tracking / successful execution on the following categories:
• Building management systems
• Security systems / cameras; sensors; beacons
• IOT implantation within campuses / buildings
• IT security systems – understanding of the way they work / get implemented
• Comfortable with client interactions and working with client’s vendors / partners

Other Areas:

• Participates periodically in client meetings or business development presentations as part of a Team to help demonstrate our capabilities. Assists with the development of marketing materials and support

Information/data. Maintains a working knowledge of business unit’s available product and service offerings.

Requirements:

Qualifications

• Bachelor's degree or above in computer science, information systems, technology, engineering are preferred.

Other disciplines are welcome to apply if you have a strong interest or sufficient knowledge in IT domains

• At least 4 years of experience in IT Project Management role and 6 years total professional experience
• Strong communication skills, well-versed in English (spoken and written) to facilitate cross border

Communications and collaborations

• Strong stakeholder management skills to communicate across various departments and levels
• Strong time management skills, detailed and results-oriented
• Familiar with startup environment and understanding of dynamics between design, engineering, product and customer service is a plus
• Experience with agile and project management software like Jira
• Committed to the values of integrity, accountability, and customer centric

Job Description

 

Looking for a results-driven Agile Engineering Project Manager to join our team of innate problem solvers. As an engineering expert with an agile mindset, you plan, solve the unexpected, and always innovating new ways to exceed expectation. This role requires individual who is able to empower and motivate the teams in order to bring about successful change.

This role is an excellent opportunity for someone who would like to join an international global organization with a ‘start-up’ mentality. We highly value Openness, Collaboration, Learning Mindset, and partnering with our customers to drive Positive Outcome.

 

• MUST - SAFe Agile Certification and experience delivering in a SAFe environment
• Good knowledge in SaaS product and evolving trends
• Strong - hands on- project management experience from inception to closure phases
• Technical business analysis experience in consulting and digital transformation solution
• Hands-on technical expertise
• Appetite to learn fast in a changing environment

Job Requirements

 

Skills / Competencies

 

• 3+ years of Agile product/project management experience in delivering digital or technology-based solutions
• 5+ years of experience developing applications using Java, Spring Boot, REST Micro Services and Cloud Technologies
• 2 or more engagements as a lead (scrum master, product owner, Kanban lead, etc.) on delivery or consulting projects / product based on Scrum/ Kanban framework
• Work with product managers in developing a strategy and road map to provide compelling capabilities for smarten Spaces community that helps them succeed in their business goals
• Partner with Agile leadership, other delivery leads, Product Owner and other internal / external stakeholders to drive effective adoption of best practices, deployment of processes, methodologies and tools, execution of ceremonies and to drive continuous improvement on delivery engagements
• Work closely with senior engineers to develop the best technical design and approach for new product development.
• Instil best practices for software development and documentation, assure designs meet requirements, and deliver high-quality work on tight schedules.
• Software Development experience; experience in building and leading strong engineering teams
• Solid software development background including design patterns, data structures, test driven development
• A product mindset for owning the set-up of the end to end delivery process and tools
• Leading multiple projects with revenue, quality and timeline accountability
• Proven in delivering enterprise programs and comfortable working with a remote regional team
• Highly proficient in scope (requirements)/ backlog management, quality management and risks and issues management
• Experience of delivering one or more fixed time, fixed price or SLA based managed services engagements
• Should have experience of leading all Agile ceremonies
• Proficient in delivery and quality metrics, burn down charts, progress and status reporting
• Ability to challenge scope / requirements and review non-technical deliverables such as user documentation, estimates, etc
• Knowledge of 2 or more effort and cost estimation methodologies/ frameworks
• Ability to align the team on the organizational and (or) product vision and lead them to realise stated business outcomes.

Softskills

 

• Desire to work in fast paced environment along with project and time management skills
• Good attitude toward work and Strong problem solving
• Excellent verbal and written communication skills
• Ability to work independently or with a group
• Should have a clear thinking process
• Should be able to manage a team
• Should have a learning agility

 

Qualification

 

• 5 to 8 years of hands-on technical experience using Java, Spring Boot, REST Micro Services
• 3 to 5 years of Agile product/project management experience
• BE / B Tech or equivalent from any recognized university
• SAFe Agilist or SAFe PO/PM Certification