Product Manager - Customer Experience

We have opportunity for Customer Care Support / Customer Service 

Job Location : Ambavadi ( Ahmedabad)

Fresher can also apply

Job timing : Day shft ( 6 days working, 1st, 3rd & 5th Saturday off)

Job Description :

We are looking for a Customer Care Executive to handle complaints, provide appropriate solution and alternatives within the time limits and follow up to ensure solutions. Attracts potential customers by answering question suggesting information about services. Identify and assess customer’s needs to achieve satisfaction follow communication procedures, guidelines; policies.

Handling call and email inquiries /queries raise by the prospects & clients.

Accuracy, attention to detail and ability to explain complex information clearly and simply.

He who applies must have Product Knowledge, Quality Focus, Problem Solving,

Market Knowledge, Documentation Skills, Resolving Conflict, Analyzing

Information and Multi-tasking.

Qualifications :

Minimum qualification required is graduate/post graduate degree in any field except engineering.

The candidate should have minimum 0-5 years of experience from the Mutual Fund Industry or candidate from any other industry with an experience to handle Clients. ( Fresher can also apply)

He/she should have a right attitude.

We are looking for a candidate with fluency of atleast 3 languages i.e. English, Hindi & Gujarati and an excellent Verbal Vocal communication skill in English.

Candidate should have be loyal, honest.

Candidate should have a long term vision & should be decision maker.

Job Title: SMO Analyst

Location: Jaipur

Company: JPloft Solutions Pvt. Ltd.

Job Type: Full-Time

Experience: 2-4 Years

Job Description:

JPloft Solutions Pvt. Ltd. is seeking a passionate and results-oriented SMO (Social Media Optimization) Analyst to join our dynamic team. The candidate will be responsible for improving our online presence, driving engagement, and growing our brand's reach across various social media platforms. If you have the creativity and expertise to craft impactful strategies and deliver measurable results, we want to hear from you!

Key Responsibilities:

-Social Media Strategy:

Develop and implement creative social media strategies to increase engagement, reach, and brand visibility.

Collaborate with content, design, and marketing teams to create and execute successful campaigns.

-Platform Management:

Oversee daily management of social media platforms, including Facebook, Instagram, Twitter, LinkedIn, Pinterest, and YouTube.

Optimize content for each platform to align with audience preferences and emerging trends.

-Content Creation and Optimization:

Partner with the content and design teams to produce high-quality posts, visuals, and videos.

Ensure all content adheres to brand voice guidelines and integrates SEO best practices.

-Engagement and Community Management:

Actively engage with followers, respond to comments and messages, and build community trust.

Address customer feedback and queries in a professional and timely manner.

-Analytics and Reporting:

Monitor and analyze campaign performance using tools like Google Analytics, Facebook Insights, and other social media -analytics platforms.

Create detailed reports to track key metrics, ROI, and engagement levels.

-Trend Monitoring:

Stay informed about the latest social media trends, platform updates, and emerging tools.

Identify innovative opportunities to enhance strategies and improve outcomes.

-Collaboration:

Work closely with cross-functional teams to align social media efforts with broader marketing objectives.

-Qualifications and Skills:

-Bachelor’s degree in Marketing, Communications, or a related field.

-2-4 years of proven experience as an SMO Analyst or in a similar role.

-Proficiency in social media management tools (e.g., Hootsuite, Buffer).

-Strong understanding of SEO principles and their integration into social media.

-Exceptional communication, writing, and editing skills.

-Analytical mindset with the ability to interpret data and derive actionable insights.

-Creative thinker with strong problem-solving abilities.

-Experience with paid social media campaigns is an added advantage.

Interested candidates can share their resumes

Join JPloft Solutions Pvt. Ltd. and become a part of our innovative team that values creativity, collaboration, and professional growth!

Key Responsibilities:

·      Solution Design: Collaborate with clients to understand their business requirements and design comprehensive Informatica MDM solutions tailored to their needs.

·      Implementation: Lead the implementation of Informatica MDM solutions, including configuration, customization, and integration with existing systems.

·      Data Modelling: Design and implement data models to support MDM initiatives, ensuring data integrity, accuracy, and consistency across systems.

·      Data Quality Management: Implement Informatica Data Quality (IDQ) processes and workflows to improve data quality and ensure compliance with organizational standards.

·      Integration: Integrate Informatica MDM solutions with other enterprise systems, such as CRM, ERP, and BI platforms, to facilitate seamless data exchange and interoperability.

·      Customization: Develop custom components, workflows, and extensions to extend the functionality of Informatica MDM and meet specific business requirements.

·      Data Governance: Establish data governance policies, standards, and best practices to govern the use, management, and quality of master data within the organization.

·      Documentation: Prepare comprehensive documentation, including solution designs, technical specifications, user guides, and training materials, to support the implementation and maintenance of Informatica MDM solutions.

·      Testing and Quality Assurance: Conduct thorough testing and quality assurance activities to ensure the reliability, scalability, and performance of Informatica MDM solutions.

·      Training and Support: Provide training and support to end-users, administrators, and stakeholders to ensure successful adoption and utilization of Informatica MDM solutions.

What you’ll bring

• Bachelor's degree in Computer Science, Information Systems, or related field; Master's degree preferred.
• Minimum of 4 years of experience in implementing and configuring Informatica MDM solutions.
• Proficiency in Informatica MDM Hub, Informatica Data Director, Informatica Data Quality (IDQ), and related Informatica tools and technologies.
• Strong understanding of data modelling principles, data integration concepts, and master data management best practices.
• Hands-on experience with data profiling, cleansing, and transformation using Informatica IDQ.
• Experience with data governance frameworks, data stewardship workflows, and data quality metrics.
• Excellent communication skills and the ability to effectively collaborate with cross-functional teams and stakeholders.
• Proven ability to work independently, manage multiple priorities, and deliver high-quality results within tight deadlines.
• Informatica certification(s) in MDM and/or IDQ is a plus.

Roles and Responsibilities

 Writing, editing and publishing engaging content for various social networks, including Instagram, Linkedin, Twitter and Facebook etc.

 Tracking and reporting on social media responses by analyzing traffic to the site

 Update our social media pages with compelling company news, events, celebrations or solutions and services

 Respond to questions and comments on our social media pages in a timely and accurate manner

 Maintaining a visible online on social media presence and adhering to the marketing goals

 Increasing the company's awareness and readership by using relevant advertising techniques

 Optimize social media content (language, message, tone) on the basis of the behaviour of our target audience

 Familiarity with paid advertisement and aware about different websites, and tools for creating graphics, images and video content

 To create a range of engaging digital content such as Marketing and    

 Promotional videos and Reels to be used across a variety of online 

 platforms and social media channels.

 To help us maximise our online profile and develop our ever-growing social media presence through the creation of video driven strategies and digital media content.

 Pays attention to trends on Instagram Reels creating and analyzing what works for our business.

 Coordinate with the creative department to create advertising/engagement posts (e.g. for Company Events, Job posts, etc.)

 Contribute to the creation of various content materials including: Blogs, Articles, Website Pages, Email templates, Social Media posts etc

 Develop a deep understanding of MHFAI’s business, brand voice, and target audiences.

 Develop posts and articles on a wide range of topics that resonate with our target audience and drive traffic to our website

 Proofread and edit content to ensure high-quality standards, including grammar, spelling, and punctuation

 Continuously discover and implement new editing technologies and   industry best practices to maximize efficiency

 Requirements and skills

 3+ years of solid experience in digital content marketing or related fields

 Excellent written and oral Communication skills

 The ability to create original web content with images or videos

 Proven work experience as a Social Media content writer or a similar role

 Hands-on experience using various social media platforms to advertise

 Proven record of excellent writing demonstrated in a professional portfolio

 Ability to work independently with little or no daily supervision

 Working knowledge of SEO, analytics tools, and keyword research

 Strong research skills and the ability to synthesize complex information into clear and concise content

 Creative thinking and the ability to generate innovative ideas

✓ Prior experience in multi-screen User Interface/User

Experience in product design and development.

✓ Very strong knowledge in

• Software design, design patterns, architecture

and best practice

• UI technologies and frameworks

o ES6 JavaScript / TypeScript

o ReactNative/ReactJS – including modern

concepts of Server rendering, React

server components, Server actions.

o Redux

o CSS - Responsive design

• Android/iOS native development experience

• Agile & DevOps methodologies (Scrum, SAFe

frameworks)

• Testing- Unit, Functional & performance

Experience

Greetings From Softobiz Technologies!!

Softobiz Technologies is a leading organization among the IT organizations supplying its products along with the services in the form of Product development and Web-Application development.

We are looking for people who have experience in Python and react.js.

Location - Hyderabad

Years – 3+ Years

Primary Purpose:

The Senior Software Engineer role is responsible for ensuring continuous innovation and developing high-quality software aligned with user needs and business goals.  This role will work as an integral part of creative and motivated teams to ensure high-quality benchmarks are met for deliveries of innovative products for local and international markets. Working closely with other stakeholders requires the ability to design, develop, and implement creative solutions with Modern architecture and design patterns. . Thinking outside the box with the capability to learn upcoming technologies in the integration space, the role requires contributing proactively to business-aligned digital initiatives. A detailed understanding of modern SDLC frameworks is required, as is the ability to work in an Agile environment.

Job Responsibilities:

• Lead projects in your respective squad, guide and mentor the team as required. 
• Provide thought leadership in the architecture and design of Digital products. 
• Provide technical leadership, mentoring, and coaching of developers. 
• Contribute to the implementation and delivery of Digital products. 
• Promote and experiment with new technologies that will help improve the quality and delivery of Digital Products. 
• Perform software engineering tasks to ensure the highest levels of product quality are met. 
• Analyze system and production defects, including troubleshooting and root cause analysis. 
• Learn from industry specialists and apply best practices to match our customer needs further. 
• Keep up to date with technical trends, tools, and methodologies, and research as required.

Experience and Skills: 

• 3+ years of relevant experience; 
• Solid experience working in complex and innovative R&D development environments; 
• Experience working in Agile process and result-oriented culture; 
• Solid experience with multiple programming languages, including Python, JavaScript, Typescript, ReactJs/AngularJs/Vue.Js. 
• Demonstrable robust Architecture, design, development, and collaboration skills gained in developing software product solutions; 
• Hands-on experience with developing and implementing integrations; 
• Experience with developing enterprise grade complex software applications.

Technical Skills 

• Python frameworks Django/Flask/Fast API
• Solid OOP skill in PHP, with S.O.L.I.D principle in mind. 
• Experience in react.js
• Experience with test driven development. 
• Comfortable with GIT version control systems; 
• Normalized SQL database design, strong experience in MySQL 
• Knowledge of building and consuming REST API 
• Good to have experience with AWS Stack (Lambda, SQS, SNS, API Gateway, etc.)

Bonus Technical Skills: 

• Some knowledge or experience in Kubernetes is a bonus
• Experience with Microservices architecture 

About Softobiz 

Innovation begins with like-minded people aiming to transform the world together.

We invite you to join an organization that has been helping clients transform their businesses by fusing insights, creativity, and technology. At Softobiz, we embrace a diverse mix of talented people who come here to stay and do their best work.

At Softobiz, we transform passionate individuals into proficient professionals dedicated to exploring new frontiers in Software development. Here you will get the opportunity to work with technical craftsmen that are pioneers in the latest technologies.

We promote a culture of equality, learning, collaboration, and creative freedom so that our employees grow.

For more information about our solutions and organization, visit www.softobiz.com, 

Follow us on LinkedIn, Twitter, and Facebook for more updates.

Basic Qualifications:

• 2+ years of non-internship professional software development experience
• Programming experience with at least one modern language such as Java, C++, or C# including object-oriented design
• 1+ years of experience contributing to the architecture and design (architecture, design patterns, reliability and scaling) of new and current systems.

Additional Job requirements

• BS/MS/PhD in Computer Science/Math or equivalent
• BS in computer science or related field.
• 2+ years of relevant professional software development experience: designing, developing, and delivering software written in Java, C#, or C++, web development.
• Knowledgeable in object-oriented design patterns.
• Experience building highly scalable and distributed systems

Preferred Qualifications

• Experience with service-oriented architecture and application/services development
• Passion for performance debugging and benchmarking
• Ability to clearly and concisely communicate with technical and non-technical stakeholders across all levels of the organization

• You have 2+ years of experience with production GCP/AWS; Experience with Kubernetes is a plus
•  You have 3+ years debugging network and system security issues
• You have experience in developing security training and guide the internal development teams
• You design and implement best practices concerning information security
• You can create programs to implement Identity and Access Management
•  You have to evolve the bug bounty program and provide support.
• You have to develop automated security testing.
• You have worked on cloud-native technologies.
• You have to triage security issues and provide recommended fixes.
•  You are an excellent collaborator & communicator.
• You know that start-ups are a team sport.
• You listen to others, aren’t afraid to speak your mind and always try to ask the right questions.
• You are excited by the prospect of working in a distributed team and company.