Product Manager - Customer Experience

Responsibilities:

• Responsible for Online bidding, social media, and Lead Generation.

• Identify, develop and build differentiators in client offerings.

• Understand the company’s goal and purpose to continue to enhance the company’s growth.

• Lead Generation Methods.

• Have to take care of International IT sales.

• Ensure to perform New Business Development

Purpose of the Role:

·         To create new revenue streams for GTS for their new products from the MNO segment.

·         Develop strategies to grow revenues from new wins of Antifraud firewalls, network monetisation and exclusive gateway commitments along with global traffic aggregation.

·         Participating & Winning RFPs that GTS is invited to and also proactively identifying MNOs to pitch GTS Antifraud network protection managed services and CPAAS platform products.

Key Deliverables of the role:

·         Develop the company’s MNO Sales and engagement strategy.

·         Build customer engagement and partner relationships and key strategic destination planning and execution of strategy.

·         Candidate must plan his region/territory and evolve strategies to create opportunities and penetrate the GTS new products into the Mobile Operator segment.

·         Develop a Key Account Plan to drive strategic ideas to improve wallet share and higher product penetration.

Key Activities of the role:

Ø  Identify potential Mobile operators for New Product sales opportunities.

Ø  Prepare commercial proposals and sales products presentations for the GTS products.

Ø  Deliver the presentations to the senior managers of the operators.

Ø  Analyse the regional MNO and assess the new business potential, conceptualize & execute strategies to drive sales, enhance revenue and achieve assigned Annual Operating Plan numbers.

Ø  Generate and close opportunities and generate revenue from new products sales.

Ø  Research and identify RFPs pertaining to Armour Firewall, Antifraud Network protection and A2P Monetisation, and CPAAS platform and respond to the same. Follow up and close bids into orders.

Ø  Deliver annual margintarget booking with significant growth in subsequent years with an emphasis on the development of client relationships and customer delivery. 

Ø  Drive annual sales plans for GTS new products portfolio by extensive hunting new accounts opportunities.

Ø  Represent GTS interest in several telecom Industry forums, associations & conferences in the region.

Key Skills and Attributes in the candidates for the role:

Ø  Should have minimum understanding about solution sales cycle and steps involved in sale of Firewall, Antifraud Network protection and A2P Monetisation, and CPAAS platform.

Ø  Should be able to generate, drive and close the leads for Firewall, Antifraud Network protection and A2P Monetisation, and CPAAS platform.

Ø  Analytical mind capable of analysing the business cases of a potential lead, in specific geographies.

Ø  Experience in responding to RFP/RFQ/RFI, and coordinating preparation of techno-commercial proposals and being able to do corporate/product presentations etc. 

Ø  Should be able to work with CFTCross Functional Teams & manage projects.

Ø  Presentations Skills and negotiation Skills

Profile Qualifications and Experience

Ø  Should have a strong Sales experience, and a goal & result oriented sales aptitude and attitude

Ø  Graduate inSales or Marketing with minimum 8 -10years of experience in Telecom (Messaging or Voice or Roaming)

Ø  Good knowledge of A2P and Voice Firewalls brands and anti-fraud policy implementation and the A2P & Voice network protection business.

Ø  Should have experience in making. AntifraudNetwork protection & Monetisation proposals

Ø  Should understand the business dynamics, trends, systems & process intricacies regarding wholesale Pricing, routing, and product features

Ø  May have experience in Messaging Wholesale hubbing for traffic aggregation of voice or messaging

Ø  May have worked in some Managed Services units in Telcos covering voice or data products & services

Ø  Strong analytic skills and experience with metrics driven decision making.

Ø  Should be able to work in a multi-cultural people’s organisation.

Ø  Should have a good understanding of the regulations and legal nuances of the messaging and CPAAS business globally.

Ø  Strong verbal and written communication skills.

Ø  Collaborative and consensus driven approach; strong team player.

Ø  Ability to multi-task, prioritize, and deliver.

While screening the profile make sure candidates should be from B2B and B2C SaaS-based companies or startup but not from Ed-tech

We are on a mission to digitize millions of Indian SMEs so they can grow better. At TranZact, it all begins with a WE, including this description :) We all take culture very seriously as we believe whether we build it or not, Culture will happen. So why not create what we love, together! Technology is our backbone and hence for us, Technology is by far the best way to solve any problem! The problem that we are solving is a complex one because we know that it will impact the lives of each and every Indian SME. That's why the folks who work at TranZact are insanely driven towards creating value for SME businesses and helping them Go Digital.

Job Description

Responsibilities

Making conversation with the prospective SME business owners and moving them to a product demonstration Collaborate with all internal and external teams and perform troubleshooting on all client issues and ensure timely resolution. Close sales with qualified leads to generate new business and ensure the client’s needs are met Encourage potential clients to buy premium products and close the best possible deal Build customer relationships with existing clients by reaching out via phone calls, emails, or other forms of communication to increase the likelihood of them using our services again Track sales cycle progress on a monthly and quarterly basis to make sure customer acquisition goals are met Showcase the company’s strengths and highlight our brand by talking exclusively about the characteristics that make our organisation unique

Responsibilities

MBA graduates preferred 2+ years of relevant experience as a business development executive Strong problem identification and objections resolution skills Tech-savvy with the ability to make complex technical matters easy- to understand even for nontechnical people Excellent phone and cold calling skills. Excellent verbal and written communication skills Ability to multitask, prioritize, and manage time effectively Experience of working in a fast-growing unstructured startup environment In-depth experience of market research in SME SaaS-tech or SMB segments is preferred

Why you will love Tranzact

Be a part of the journey to take a Series A startup to IPO Build world class products that will have an impact on the lives of millions Work with a world-class, industry-leading team of engineers, product guys and growth Learn from great mentors and industry leaders.We have an agreement with our AngelInvestors that they will help us build & grow our product & company. Ifrequired, ourteam members can work from their office to learn from them Competitive salary and attractive ESOPs Employee health insurance covered by us

🛎 CTC:

₹8,00,000 to ₹10,00,000

🚊 Location:

Mumbai (On-site)

👴 Experience:

2-6 Years

🔍 Notice Period:

Upto 30 Days

🔑

Sample CVs

✅ Must Have

MBA graduates preferred 2+ years of relevant experience as a business development executive

Strong problem identification and objections resolution skills Tech-savvy with the ability to make complex technical matters easy- to understand even for nontechnical people

Excellent phone and cold calling skills. Excellent verbal and written communication skills Ability to multitask, prioritize, and manage time effectively

Experience of working in a fast-growing unstructured startup environment In-depth experience of market research in SME SaaS-tech or SMB segments is preferred

👍 Good to Have

Zendesk and Fresh Desk experience

Product/SAAS/SME/SMB sales Background

🎯 Target Companies

Ok Credit

Khatabook

Testbook

Pagarbook

Flowbiz

Shiprocket

LendingKart

Razorpay

Paytm

Coverfox

Upgrad

Cleartax

Small Case

Udaan

Moglix

Dukaan

Dream 11

❌ Strictly Avoid

Candidates who are in their late 30s since the workforce of this company is young and they should be able to fit the culture.

30+ days of the notice period.

Don't consider the candidates from Byju's or Whitehat Junior.

Ignore the candidates from the Ed-Tech industry, who have completely worked with the ed-tech companies

Additional Hacks

There will be 5 rounds of interviews for this role

Client Screening

Aptitude

Discussion with the department head

Problem-solving round

Fitment discussion with the CEO

While screening the profile make sure candidates should be from B2B and B2C SaaS-based companies or startup but not from Ed-tech

We are seeking a driven, detail-oriented web developer to join our growing team. In this role, you will take the designs created by UI/UX designers and use a mix of HTML5, CSS3, and JavaScript to code those website designs. You will work closely with various members of the organization to play a key role in the successful launch of websites and applications.

• Knowledge of HTML5, CSS3, JavaScript, and content management systems like WordPress
• Translate UI/UX design wireframes to actual code
• Proficient understanding of cross-browser compatibility issues and ways to work around them.
• Experience with CSS Preprocessors
• Enhance application for maximum speed and scalability
• Write reusable code and libraries
• Experience with RESTful Services and APIs
• Knowledge of asynchronous request handling, partial page updates, and AJAX.
• Good understanding of code versioning tools like Git & SEO principles and ensuring that the application will adhere to them.

• Should have 3-7 years of relevant Experience
• Should be ready to work and handle work without teammates
• Should be ready to work in Evening or Night Shifts
• Ready to join immediately

• Permanent Wor From Home
• No Bar for Right Candidate
• Fixed Internet Allowance
• Saturday Sunday Off

What you need to have:

• 3 - 6 years of relevant experience as SEO specialist or similar role
• 3+ years of experience in planning and implementing a successful SEO strategy
• 4 years of experience in web analytics, marketing, and business development
• Expertise in A/B and other testing methods
• Familiarity with HTML, CSS, JavaScript
• In-depth knowledge of research principles and methods and experience in analysing data
• Excellent communication, collaboration and project management skills
• Ability to adapt quickly in fast-paced environments

Mandatory: Hands on experience working with Java or Kotlin. Very strong logical skills. Good hold on operating system concepts and data structure. Experience with web services , SQL Lite , camera kit , image caching concepts, keychain , past experience working with one of the design patterns like MVC / MVVM / MVP , network check implementation.

Good to have:  Rx-Swift experience , video / image filter experience , media player usage , complex UX effects , couch-db , RealM.Knowledge of GIT management , Continuous Integration and Continuous Development practices.

Soft Skills: Strong communication skills , high spirited , eager to learn , able to perform in a high pressure environment

Who we are

ixigo is an AI-based travel app that helps millions of users plan and book their trips every day. Launched in 2007, ixigo is proud to have built numerous industry-first AI-innovations over the last decade. With pre-emptive help from ixigo at every touch-point of their journey, 150 million Indians are now making smarter travel decisions every year. ixigo uses Artificial Intelligence for deal discovery, personalized recommendations, dynamic marketing, airfare predictions, train delay information, PNR confirmation status, infrastructure cost optimization, business intelligence and providing fully-automated customer service over chat and voice. This makes ixigo a lean, tech-intensive and capital-efficient travel business, serving millions of travelers with a team size of under 200. Founded in 2007 by Aloke Bajpai & Rajnish Kumar, ixigo’s investors include Sequoia Capital India, Fosun RZ Capital, SAIF Partners, MakeMyTrip & Micromax.

Role & Responsibility

As a Backend Developer, You will be involved in all aspects of development playing a critical role in the design, planning, development, and deployment and help develop best practices for future development. You will be working closely with Tech, Design and Quality team to build and launch the product.

• Code, develop, design and architect features related to the existing application. We expect you to own modules end to end and take pride in the work products you ship
• Design, implement and maintain highly scalable, multi-tier, distributed server software applications
• Deliver across the entire app life cycle, design, build, deploy, test, release to app stores and support
• Working directly with developers and product managers to conceptualize, build, test and release products
• Take responsibility for performance and stability for all server functions
• Continuously discover, evaluate, and implement new technologies to maximize development efficiency

Skills & Qualifications:

• At least an undergraduate degree in Computer Science, Engineering, preferably from IITs/Top RECs
• 2-5 years of experience at cutting edge organizations or startups
• Extensive experience in a Java server-side software design and development
• Proficiency in the implementation of algorithms and the use of advanced data structures to solve problems in computing.
• Experience with e-business/e-commerce applications and business environment is a must
• Any experience with internet companies or the travel industry will be a plus

Must have

• Good understanding of Java/J2EE and design patterns
• Strong knowledge of data structures and designing for performance, scalability and availability Knowledge in MongoDB and Web services
• Extensive use of Instruments and Shark to detect memory leaks and for performance optimization
• Good grasp of algorithms, memory management, and multithreaded programming
• Good to have - Python, NodeJS, Mysql, Redis, ElasticSearchGreat people skills!
• Able to fit in well within an informal startup environment and to provide hands-on management
• The high energy level and untiring commitment to drive oneself & the team towards goals

Compensation: Commensurate to skills & experience; comparable to the best in the industry.

Culture: ixigo is proud to have built an entrepreneurial culture that has become a folk-lore in the startup ecosystem. One in every four ixigems has gone on to build successful startups and companies. Our cultural values of integrity, empathy, ingenuity, awesomeness, and resilience have stood the tests of time and we’ve built a fun, flexible and creative work environment that is driven by people with a high degree of ownership. You will get to work with some of the smartest folks in the Indian startup ecosystem, and solve some of the toughest problems for the next billion users by using bleeding-edge technologies. Oh, and we have an awesome “play” area, great chai/coffee, free lunches (yes, they exist!) and a workspace you will fall in love with.