Product Manager - Customer Experience

1 Senior Associate Technology L1 – Java Microservices

Company Description

Publicis Sapient is a digital transformation partner helping established organizations get to their future, digitally-enabled state, both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave pursuit of next, our 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting and customer obsession to accelerate our clients’ businesses through designing the products and services their customers truly value.

Job Description

We are looking for a Senior Associate Technology Level 1 - Java Microservices Developer to join our team of bright thinkers and doers. You’ll use your problem-solving creativity to design, architect, and develop high-end technology solutions that solve our clients’ most complex and challenging problems across different industries.

We are on a mission to transform the world, and you will be instrumental in shaping how we do it with your ideas, thoughts, and solutions.

Your Impact:

• Drive the design, planning, and implementation of multifaceted applications, giving you breadth and depth of knowledge across the entire project lifecycle.

• Combine your technical expertise and problem-solving passion to work closely with clients, turning • complex ideas into end-to-end solutions that transform our clients’ business

• Constantly innovate and evaluate emerging technologies and methods to provide scalable and elegant solutions that help clients achieve their business goals.

Qualifications

➢ 5 to 7 Years of software development experience

➢ Strong development skills in Java JDK 1.8 or above

➢ Java fundamentals like Exceptional handling, Serialization/Deserialization and Immutability concepts

➢ Good fundamental knowledge in Enums, Collections, Annotations, Generics, Auto boxing and Data Structure

➢ Database RDBMS/No SQL (SQL, Joins, Indexing)

➢ Multithreading (Re-entrant Lock, Fork & Join, Sync, Executor Framework)

➢ Spring Core & Spring Boot, security, transactions ➢ Hands-on experience with JMS (ActiveMQ, RabbitMQ, Kafka etc)

➢ Memory Mgmt (JVM configuration, Profiling, GC), profiling, Perf tunning, Testing, Jmeter/similar tool)

➢ Devops (CI/CD: Maven/Gradle, Jenkins, Quality plugins, Docker and containersization)

➢ Logical/Analytical skills. Thorough understanding of OOPS concepts, Design principles and implementation of

➢ different type of Design patterns. ➢ Hands-on experience with any of the logging frameworks (SLF4J/LogBack/Log4j) ➢ Experience of writing Junit test cases using Mockito / Powermock frameworks.

➢ Should have practical experience with Maven/Gradle and knowledge of version control systems like Git/SVN etc.

➢ Good communication skills and ability to work with global teams to define and deliver on projects.

➢ Sound understanding/experience in software development process, test-driven development.

➢ Cloud – AWS / AZURE / GCP / PCF or any private cloud would also be fine

➢ Experience in Microservices

Position Overview:

We are seeking a dedicated and experienced Customer Relationship Manager to join our team. The ideal candidate will have 2 to 5 years of hands-on experience in customer relationship management and will be responsible for building and maintaining strong, long-lasting relationships with our clients. As a Customer Relationship Manager, you will play a pivotal role in ensuring exceptional customer experiences and driving customer satisfaction. If you have a passion for customer-centricity and the skills to back it up, we'd like to hear from you.

Responsibilities:

● Develop and implement an end-to-end CRM campaign/journey to drive user acquisition and engagement.

● Proactively communicate with customers to gather feedback, address inquiries, and improvise the strategy.

● Monitor and analyse customer behaviour and feedback to identify opportunities for improvement.

● Track and report on key performance metrics related to CRM campaigns and journeys

Ideal Candidate:

● 2-5 years of experience in handling CRM tools

● Strong understanding of CRM software like Hubspot, Clevertap, Gupshup etc.

Desired Candidate Profile

Good communication (written and verbal) and interpersonal skills & most importantly a flair for writing.

Should be able to do research using multiple sources.

Ability to meet deadlines.

• Must have excellent writing skills with good vocabulary and grammar.
• Must adhere to deadlines.

About Us

At Digilytics™, we build and deliver easy to use AI products to the secured lending and consumer industry sectors. In an ever-crowded world of clever technology solutions looking for a problem to solve, our solutions start with a keen understanding of what creates and what destroys value in our clients’ business.

Founded by Arindom Basu (Founding member of Infosys Consulting), the leadership of Digilytics™ is deeply rooted in leveraging disruptive technology to drive profitable business growth. With over 50 years of combined experience in technology-enabled change, the Digilytics™ leadership is focused on building a values-first firm that will stand the test of time.

We are currently focused on developing a product, Revel FS, to revolutionise loan origination for mortgages and secured lending. We are also developing a second product, Revel CI, focused on improving trade (secondary) sales to consumer industry clients like auto and FMCG players.

The leadership strongly believes in the ethos of enabling intelligence across the organization. Digiliytics AI is headquartered in London, with a presence across India.

Website: http://www.digilytics.ai">www.digilytics.ai

• Know about our product
  • https://www.digilytics.ai/RevEL/Digilytics">Digilytics RelEL
  • https://www.digilytics.ai/RevUP/">Digilytics RelUP
• What's it like working at Digilytics https://www.digilytics.ai/about-us.html">https://www.digilytics.ai/about-us.html
• Digilytics featured in Forbes: https://bit.ly/3zDQc4z">https://bit.ly/3zDQc4z

 Responsibilities

• Experience with Azure services (Virtual machines, Containers, Databases, Security/Firewall, Function Apps etc)
• Hands-on experience on Kubernetes/Docker/helm.
• Deployment of java Builds & administration/configuration of Nginx/Reverse Proxy, Load balancer, Ms-SQL, Github, Disaster Recovery,
• Linux – Must have basic knowledge- User creation/deletion, ACL, LVM etc.
• CI/CD - Azure DevOps or any other automation tool like Terraform, Jenkins etc.
• Experience with SharePoint and O365 administration
• Azure/Kubernetes certification will be preferred.
• Microsoft Partnership experience is good to have. 
• Excellent understanding of required technologies
• Good interpersonal skills and the ability to communicate ideas clearly at all levels
• Ability to work in unfamiliar business areas and to use your skills to create solutions
• Ability to both work in and lead a team and to deliver and accept peer review
• Flexible approach to working environment and hours to meet the needs of the business and clients

Must Haves:

• Hands-on experience on Kubernetes/Docker/helm.
• Experience on Azure/Aws or any other cloud provider.
• Linux & CI/CD tools knowledge.

Experience & Education:

• A start up mindset with proven experience working in both smaller and larger organizations having multicultural exposure
• Between 4-9 years of experience working closely with the relevant technologies, and developing world-class software and solutions
• Domain and industry experience by serving customers in one or more of these industries - Financial Services, Professional Services, other Retail Consumer Services
• A bachelor's degree, or equivalent, in Software Engineering and Computer Science

What you need to have:

• Strong passion for Sales with an Analytical & Entrepreneurial mindset
• Outstanding interpersonal as well as Written & Verbal communication skills alongside research capabilities
• Appetite to learn new skills and tools required for the job
• Ability to communicate, present, and influence all levels of the organization, including executive and C-level
• Ability to work comfortably across a disparate set of global cultures
• Should be comfortable to work in US time zone.

 In-depth knowledge of keyword research & ASO and ability to align SEO strategies to support ASO

- Excellent understanding of ASO best practices, as well as knowledge of app store algorithms, optimization methods and effective strategies for growing app installs

- Experience managing and handling creative assets & metadata copies for Appstore, as well as for A/B testing

- In-depth knowledge of research principles and methods and experience in analyzing data

- App Localization experience.

- Critical thinker and problem-solving skills

- Strong communication skills - both written and spoken

• a genuine interest in SEO and/or digital marketing
• evidence of a strong personal online profile, e.g. a blog, website or connections and interactions on various social media platforms
• a commitment to keeping your technical skills and knowledge up to date
• an inquisitive mind which drives you to understand Google's algorithms and predict what changes might be coming
• a good understanding of search engines
• an ability to understand social media platforms and how to use them to distribute content, gain more links and build successful campaigns
• a good understanding of PR and how to get the right messages out there
• an understanding of how customers search, where they search and why they purchase something online
• a good understanding of the wider marketing context
• strong analytical skills for understanding ranking algorithms
• excellent communication skills to educate, inform, manipulate and mediate across a number of stakeholders in an organization
• an understanding of, or experience of, HTML coding, and preferably Javascript and PHP (PHP: Hypertext Preprocessor)
• proficiency in Microsoft Office and an excellent knowledge of Excel
• some experience and knowledge of web hosting.

The candidate will be responsible for designing, developing, testing, and debugging responsive web and mobile applications for the company. Using Angular, JavaScript, HTML, and CSS, this candidate will be able to translate user and business needs into functional frontend design.

Responsibilities

• Designing, developing, and testing UI for mobile and web applications
• Build reusable code and libraries for future use
• Accurately translate user and business needs into functional frontend code
• Experience with user interface design.

Qualifications

• Bachelor's degree or equivalent in Computer Science
• 1+years' experience in frontend development
• Familiarity using Scrum/Agile development methodologies
• Experience building object-oriented web applications in Angular, JavaScript, HTML5, and CSS3

-Must have experience in core Php.

-Proficiency in Php and Php based MVC frameworks like laravel.

-Good knowledge of the OOPs concepts

-Development of Php based web application

-Development of Php based APIs

-Contribute to a backend web application with clean, portable, well-documented code

-Work closely with a team to ensure the successful front end

-Taking static HTML/CSS frontend code and integrating with custom Php website and web app

-On time delivery of the projects

-Able to work in a team as well as individually.

Job Type: Full-time