Responsibilities :
- Get involved in the entire customer lifecycle from onboarding through the duration of their subscription period
- Provide product training to enable the customers to realize the potential of Empuls.
- Identify product usage gaps and provide actionable solutions to the customers.
- Build value-based relationships with customers and create Xoxoday champions.
- Conduct Strategic Business Reviews (EBRs and QBRs) to understand customer lifecycle milestones, communicate the value of our product, showcase ROI,
- Drive desired customer outcomes through a consultative approach.
- Identify opportunities for upselling and cross-selling along with the Account Managers.
- Communicate and brainstorm with the product team on customer feedback and help refine the product roadmap.
- Work with the marketing team to execute customer surveys, case studies, etc.
- Optimize existing processes within the company and actively enhance all Customer Success initiatives.
- Drive customer advocacy through reviews, testimonials, and customer meetups; and create a center of excellence within the customer's organization.
Requirements:
- Has relevant 4 to 6 years of work experience in a Customer Success role in a B2B SaaS company
- Hands-on with tools like Pendo, HubSpot, Postman etc.
- Should be open to aligning with the different time zones based on business requirements.
- Showcases exemplary written and verbal communication skills to work with Global Customers.
- Has worked directly with Customers in the Americas or European region.
- Has an exceptional ability to communicate and foster positive business relationships.
- Demonstrates a deep understanding of customers concerns and thoughts regarding the use of products.
- Managed customers across different segments in the past and knows how to manage them differently.
- Exhibits a true passion for customers and for Customer Success.
What can you look for?
This a wholesome opportunity in a fast-paced environment that will enable you to juggle between concepts, yet maintain the quality of content, interact, and share your ideas and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the benefits of being at Xoxoday.
We are
Xoxoday is a rapidly growing fintech SaaS firm that propels business growth while focusing on human motivation. Backed by Giift and Apis Partners Growth Fund II, Xoxoday offers a suite of three products - Plum, Empuls, and Compass. Xoxoday works with more than 2000 clients across 10+ countries and over 2.5 million users. Headquartered in Bengaluru, Xoxoday is a 300+ strong team with four global offices in San Francisco, Dublin, Singapore, New Delhi.
Way forward
We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. We however assure you that we will attempt to maintain a reasonable time window for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status.
Similar jobs
Sizzle is an exciting new startup that’s changing the world of gaming. At Sizzle, we’re building AI to automate gaming highlights, directly from Twitch and YouTube streams. We’re looking for a superstar engineer that is well versed with AI and audio technologies around audio detection, speech-to-text, interpretation, and sentiment analysis.
You will be responsible for:
Developing audio algorithms to detect key moments within popular online games, such as:
Streamer speaking, shouting, etc.
Gunfire, explosions, and other in-game audio events
Speech-to-text and sentiment analysis of the streamer’s narration
Leveraging baseline technologies such as TensorFlow and others -- and building models on top of them
Building neural network architectures for audio analysis as it pertains to popular games
Specifying exact requirements for training data sets, and working with analysts to create the data sets
Training final models, including techniques such as transfer learning, data augmentation, etc. to optimize models for use in a production environment
Working with back-end engineers to get all of the detection algorithms into production, to automate the highlight creation
You should have the following qualities:
Solid understanding of AI frameworks and algorithms, especially pertaining to audio analysis, speech-to-text, sentiment analysis, and natural language processing
Experience using Python, TensorFlow and other AI tools
Demonstrated understanding of various algorithms for audio analysis, such as CNNs, LSTM for natural language processing, and others
Nice to have: some familiarity with AI-based audio analysis including sentiment analysis
Familiarity with AWS environments
Excited about working in a fast-changing startup environment
Willingness to learn rapidly on the job, try different things, and deliver results
Ideally a gamer or someone interested in watching gaming content online
Skills:
Machine Learning, Audio Analysis, Sentiment Analysis, Speech-To-Text, Natural Language Processing, Neural Networks, TensorFlow, OpenCV, AWS, Python
Work Experience: 2 years to 10 years
About Sizzle
Sizzle is building AI to automate gaming highlights, directly from Twitch and YouTube videos. Presently, there are over 700 million fans around the world that watch gaming videos on Twitch and YouTube. Sizzle is creating a new highlights experience for these fans, so they can catch up on their favorite streamers and esports leagues. Sizzle is available at http://www.sizzle.gg">www.sizzle.gg.
We are looking "SAP UI5/FIORI Consultant" for Reputed Client @ Chennai Permanent Role.
Experience: 5-8 Yrs
• Good knowledge on MVC frame work
• Experience in ABAP
• Good in understanding CRUD methods
• Experience in FIORI design patterns & UI theme designer
• Experience with SAP Web IDE & BAS
• Experience In FIORI Launch pad config
• Experience in working with SAP UI5/Javascript/HTML/Jquery)
• Experience in Layout designing
• Building complex UI’s with UI5. Good at filters/Associations/Navigations & batch call concepts
• Smart controls/Smart filters
• Deployment process
• Experience in cloud connectors
- Market Research: Conduct thorough market research to identify potential clients, industry trends, and competitive landscape.
- Prospecting and Lead Generation: Identify and reach out to potential clients through various channels, including cold calling, emails, and networking events.
- Client Engagement: Build and maintain strong relationships with clients by understanding their needs and effectively communicating how our products/services can add value.
- Sales Support: Collaborate with senior business development executives to develop proposals, presentations, and other sales materials. Assist in preparing and delivering client presentations.
- Pipeline Management: Maintain a well-organized and updated sales pipeline, ensuring accurate tracking of leads, opportunities, and client interactions.
- Achieving Targets: Work towards and achieve assigned sales targets and objectives within specified timelines.
- Feedback and Improvement: Provide feedback from client interactions to internal teams, contributing to the continuous improvement of products/services.
Freshers can apply!
Job Description
Please connect me on Linkedin or share your Resume on shrashti jain
• 8+ years of overall experience and relevant of at least 4+ years. (Devops experience has be more when compared to the overall experience)
• Experience with Kubernetes and other container management solutions
• Should have hands on and good understanding on DevOps tools and automation framework
• Demonstrated hands-on experience with DevOps techniques building continuous integration solutions using Jenkins, Docker, Git, Maven
• Experience with n-tier web application development and experience in J2EE / .Net based frameworks
• Look for ways to improve: Security, Reliability, Diagnostics, and costs
• Knowledge of security, networking, DNS, firewalls, WAF etc
• Familiarity with Helm, Terraform for provisioning GKE,Bash/shell scripting
• Must be proficient in one or more scripting languages: Unix Shell, Perl, Python
• Knowledge and experience with Linux OS
• Should have working experience with monitoring tools like DataDog, Elk, and/or SPLUNK, or any other monitoring tools/processes
• Experience working in Agile environments
• Ability to handle multiple competing priorities in a fast-paced environment
• Strong Automation and Problem-solving skills and ability
• Experience of implementing and supporting AWS based instances and services (e.g. EC2, S3, EBS, ELB, RDS, IAM, Route53, Cloudfront, Elasticache).
•Very strong hands with Automation tools such Terraform
• Good experience with provisioning tools such as Ansible, Chef
• Experience with CI CD tools such as Jenkins.
•Experience managing production.
• Good understanding of security in IT and the cloud
• Good knowledge of TCP/IP
• Good Experience with Linux, networking and generic system operations tools
• Experience with Clojure and/or the JVM
• Understanding of security concepts
• Familiarity with blockchain technology, in particular Tendermint
Short runs at Bourdaina are 3 month fast track programs with clearly defined processes & objectives. Atleast one short run is mandatory before joining us for long haul.
Here's what you'll do day-to-day:
- Actively seeking out new sales opportunities through networking and social media.
- A sales intensive role where you help restaurants, F&B brand, Hotels and FMCG brands by selling Bourdaina products
- Demonstrating and presenting products and services.
- Account management for key clients of the organisation.
- Manage end-to-end client relationships including pitching, negotiation, contracting, billing/invoicing, and payment collection, result tracking and troubleshooting.
Here's what we're looking for:
- People with 0 - 3 years of work experience. Relevant experience in B2B sales will be great!
- Someone who comes with a strong sense of initiative and personal leadership demonstrating the ability to function independently, and comfortable working in a startup environment.
- A person who is articulate, organized, detail-oriented, and has the ability to multitask.
Read Bourdaina Wireframe blogpost on Bourdaina LinkedIn page to understand Bourdaina Short Run Program
Role Description:
- Lister is actively engaged with client across digital transformation and engineering
- As a part of this engagement, you will be working with our clients on solution design and architecture, technology decisions, while co-ordinating technical efforts for the team
- As a Technical Lead:, You will need to collaborate with Solution Architects define technology
- roadmap, evaluate/recommend technologies, architect and design solutions, Work
- with other developers to oversee the development and implementation
- You will translate functional requirements from business stakeholders to the technical
- team for implementation
- You will need to troubleshoot design flaws and system bottlenecks
- You will have to be hands-on with code reviews and evaluate implementation for performance and scale
- Manage communication between our clients and internal teams in India and USA
- Coordinate with the offshore team to deliver projects across work streams, Identify risks, issues and blockers to progress and mitigate them for the team
- Rapidly gain an understanding of project requirements and drive execution
- Work with delivery team to ensure the highest quality of materials are being produced and all client needs are met.
Skills Required:
- Excellent understanding of backend and frontend components in the following stack: NodeJS, TypeScript, Javascript, ReactJS, multiple RDBMS and NoSQL databases like Postgres, MySQL, MongoDB Experience of working on AWS services (Lambda, Step functions, SQS, S3 SNS)
- Microservice design pattern is a must
- Experience in Docker, Kubernetes, containerization and CI/CD pipelines is preferable
- Experience in software development tools like Prettier, CodeCov, Snyk, etc..
- Excellent verbal and written communication skills; client facing and interpersonal skills; must be a listener, a presenter, and a people-person
- Experience in Designing scalable architecture systems for Node-based applications
- Ability to grasp complex implementations; Proven results of delivering client solutions
- Should have experience of working with offshore team
- Experience in working on large scale technology transformation projects for product companies is preferable
- Technology contributions to open source projects will be an added advantage
- Should have completed Certifications or training on AWS (AWS Solutions Architect), NodeJS, front-end frameworks.
Job Title: ERPNext Developer
Job Type: Full – Time
Location: Pune
Work Hours: 9: 00 AM to 6:00 PM
Min Salary: As per the Standard Market Rates
MAIN DUTIES/RESPONSIBILITIES:
PRIMARY RESPONSIBILITIES:
The candidate will be required to Design, Configure, Build, Test, Deploy and Maintain ERPNext and Frappe based applications:
- Gathering technical requirements for internal and external customers.
- Creation of documentation for software development and testing.
- Participation and use of Agile development methodologies
- Drive continuous improvement in development and operations best practices
- Ability to convey complex information in both written and oral form to technical and non-technical audiences
Requirements
QUALIFICATIONS, EDUCATION, AND SKILLS:
Core qualifications:
- Excellent written and verbal communication skills
- Good interpersonal communication skills are needed in order to work successfully with prospects, customers, and cross-functional teams to meet development timelines
- Able to understand the complex business process and manage the project.
- Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment
- Hands-on experience in developing ERP applications from the ground up.
- Ability to follow standard engineering principles and practices
- Creative approach to problem-solving
- Working knowledge of object-oriented design and development skills.
- Commercial eCommerce portal development and maintenance is preferred.
- 1-5 years of Experince is mandatory.
Technical qualifications:
- Experience in Frappe, ERPNext, JS, MySQL, Python & Frappe based web development.
- Hands-on Product development over Frappe Framework, ERPNext
- Experience with workflows, access controls, page layouts, custom objects, custom record types, reports, and dashboards design and development
- Experience with Scrum/Agile development methodologies
- OOP concepts and Backend Development Experience
- MySQL on MariaDB or equivalent
- Hands-on experience with hosting web application on Apache or NGINX
- Experience in UI/UX development for Web Applications is essential.
- Experience with one or more ERPNext Modules like Human Resources, CRM, Buying, Selling, Asset Management, Stock, Buying, Accounting, and Project.
- Senior position requires experience with multiple modules of ERPNext.
- BS in computer science or technology equivalent preferred
- Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model
- Past experience in NodeJs, Redux and other advanced JavaScript libraries and frameworks.
- Hands-on experience in NodeJS, Javascript, ECMAScript (OOJS) and JSX.
- Knowledge of SPAs and build tools like Npm, Webpack, Grunt, Bower etc
- Should have good knowledge of Mobile friendly web application development
- Proficient understanding of web markup, including HTML5, CSS3, Bootstrap, Flexbox.
- Should have the knowledge of Good understanding of asynchronous request handling, partial page updates, and AJAX framework.
- Familiarity with RESTful APIs
- Hands-on experience in server-side CSS pre-processing platforms, such as SASS or LESS
- Proficient understanding of cross-browser compatibility issues and ways to work around them.
- Proficient understanding of code versioning tools, such as Git, Github
Responsibilities :
- Perform all aspects of the software development such as requirements and specifications, design and development, coding and debugging.
- Should be able to come up with strategies to speed up the iterative process of software development.
- Analyse and enhance efficiency, stability, and scalability of system resources