Cutshort logo
FinTech SaaS Firm logo
Customer Success Manager
FinTech SaaS Firm
Customer Success Manager
FinTech SaaS Firm's logo

Customer Success Manager

at FinTech SaaS Firm

Agency job
4 - 6 yrs
₹10L - ₹16L / yr
Bengaluru (Bangalore)
Skills
Customer Success
SaaS
Vendor Management
Hubspot
skill iconPostman

Responsibilities :

  • Get involved in the entire customer lifecycle from onboarding through the duration of their subscription period
  • Provide product training to enable the customers to realize the potential of Empuls.
  • Identify product usage gaps and provide actionable solutions to the customers.
  • Build value-based relationships with customers and create Xoxoday champions.
  • Conduct Strategic Business Reviews (EBRs and QBRs) to understand customer lifecycle milestones, communicate the value of our product, showcase ROI,
  • Drive desired customer outcomes through a consultative approach.
  • Identify opportunities for upselling and cross-selling along with the Account Managers.
  • Communicate and brainstorm with the product team on customer feedback and help refine the product roadmap.
  • Work with the marketing team to execute customer surveys, case studies, etc.
  • Optimize existing processes within the company and actively enhance all Customer Success initiatives.
  • Drive customer advocacy through reviews, testimonials, and customer meetups; and create a center of excellence within the customer's organization.

Requirements:

  • Has relevant 4 to 6 years of work experience in a Customer Success role in a B2B SaaS company
  • Hands-on with tools like Pendo, HubSpot, Postman etc.
  • Should be open to aligning with the different time zones based on business requirements.
  • Showcases exemplary written and verbal communication skills to work with Global Customers.
  • Has worked directly with Customers in the Americas or European region.
  • Has an exceptional ability to communicate and foster positive business relationships.
  • Demonstrates a deep understanding of customers concerns and thoughts regarding the use of products.
  • Managed customers across different segments in the past and knows how to manage them differently.
  • Exhibits a true passion for customers and for Customer Success.

What can you look for?

This a wholesome opportunity in a fast-paced environment that will enable you to juggle between concepts, yet maintain the quality of content, interact, and share your ideas and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the benefits of being at Xoxoday.

We are

Xoxoday is a rapidly growing fintech SaaS firm that propels business growth while focusing on human motivation. Backed by Giift and Apis Partners Growth Fund II, Xoxoday offers a suite of three products - Plum, Empuls, and Compass. Xoxoday works with more than 2000 clients across 10+ countries and over 2.5 million users. Headquartered in Bengaluru, Xoxoday is a 300+ strong team with four global offices in San Francisco, Dublin, Singapore, New Delhi.

Way forward

We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. We however assure you that we will attempt to maintain a reasonable time window for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status.


Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Subodh Popalwar's profile image

Subodh Popalwar

Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
Companies hiring on Cutshort
companies logos

Similar jobs

Sizzle
at Sizzle
1 recruiter
Vijay Koduri
Posted by Vijay Koduri
Bengaluru (Bangalore)
2 - 10 yrs
₹6L - ₹20L / yr
skill iconData Science
skill iconMachine Learning (ML)
Natural Language Processing (NLP)
Computer Vision
Audio
+6 more

Sizzle is an exciting new startup that’s changing the world of gaming.  At Sizzle, we’re building AI to automate gaming highlights, directly from Twitch and YouTube streams. We’re looking for a superstar engineer that is well versed with AI and audio technologies around audio detection, speech-to-text, interpretation, and sentiment analysis.  


You will be responsible for:

Developing audio algorithms to detect key moments within popular online games, such as:

Streamer speaking, shouting, etc.

Gunfire, explosions, and other in-game audio events

Speech-to-text and sentiment analysis of the streamer’s narration

Leveraging baseline technologies such as TensorFlow and others -- and building models on top of them

Building neural network architectures for audio analysis as it pertains to popular games

Specifying exact requirements for training data sets, and working with analysts to create the data sets

Training final models, including techniques such as transfer learning, data augmentation, etc. to optimize models for use in a production environment

Working with back-end engineers to get all of the detection algorithms into production, to automate the highlight creation


You should have the following qualities:

Solid understanding of AI frameworks and algorithms, especially pertaining to audio analysis, speech-to-text, sentiment analysis, and natural language processing

Experience using Python, TensorFlow and other AI tools

Demonstrated understanding of various algorithms for audio analysis, such as CNNs, LSTM for natural language processing, and others

Nice to have: some familiarity with AI-based audio analysis including sentiment analysis

Familiarity with AWS environments

Excited about working in a fast-changing startup environment

Willingness to learn rapidly on the job, try different things, and deliver results

Ideally a gamer or someone interested in watching gaming content online


Skills:

Machine Learning, Audio Analysis, Sentiment Analysis, Speech-To-Text, Natural Language Processing, Neural Networks, TensorFlow, OpenCV, AWS, Python


Work Experience:  2 years to 10 years


About Sizzle

Sizzle is building AI to automate gaming highlights, directly from Twitch and YouTube videos. Presently, there are over 700 million fans around the world that watch gaming videos on Twitch and YouTube. Sizzle is creating a new highlights experience for these fans, so they can catch up on their favorite streamers and esports leagues. Sizzle is available at http://www.sizzle.gg">www.sizzle.gg. 

Read more
Reqroots
at Reqroots
7 recruiters
Dhanalakshmi D
Posted by Dhanalakshmi D
Chennai
5 - 8 yrs
₹6L - ₹14L / yr
SAPUI5
SAP Fiori

We are looking "SAP UI5/FIORI Consultant" for Reputed Client @ Chennai Permanent Role.

Experience: 5-8 Yrs

• Good knowledge on MVC frame work 

• Experience in ABAP

• Good in understanding CRUD methods 

• Experience in FIORI design patterns & UI theme designer 

• Experience with SAP Web IDE & BAS

• Experience In FIORI Launch pad config

• Experience in working with SAP UI5/Javascript/HTML/Jquery)

• Experience in Layout designing 

• Building complex UI’s with UI5. Good at filters/Associations/Navigations & batch call concepts

• Smart controls/Smart filters

• Deployment process 

• Experience in cloud connectors

Read more
Pune
0 - 1 yrs
₹2L - ₹2.5L / yr
Communication Skills
Sales presentations
Marketing
Inside Sales
  1. Market Research: Conduct thorough market research to identify potential clients, industry trends, and competitive landscape.
  2. Prospecting and Lead Generation: Identify and reach out to potential clients through various channels, including cold calling, emails, and networking events.
  3. Client Engagement: Build and maintain strong relationships with clients by understanding their needs and effectively communicating how our products/services can add value.
  4. Sales Support: Collaborate with senior business development executives to develop proposals, presentations, and other sales materials. Assist in preparing and delivering client presentations.
  5. Pipeline Management: Maintain a well-organized and updated sales pipeline, ensuring accurate tracking of leads, opportunities, and client interactions.
  6. Achieving Targets: Work towards and achieve assigned sales targets and objectives within specified timelines.
  7. Feedback and Improvement: Provide feedback from client interactions to internal teams, contributing to the continuous improvement of products/services.


Freshers can apply!


Read more
AUTOMATION COMPANY
AUTOMATION COMPANY
Agency job
via Worksymphony by sayali worksymphony
Pune
1 - 4 yrs
₹1L - ₹4L / yr
Marketing
Digital Marketing
Search Engine Optimization (SEO)
Advertising
Web design
Should have very good skills in SEO/Web Designing/Advertising/Promotion/Social Media Marketing/Creative/Good in Branding/Collaborative Mindset.
Read more
company logo
Agency job
via Acadecraft by Srashti Jain
Remote, Bengaluru (Bangalore)
5 - 12 yrs
₹9L - ₹21L / yr
DevOps
skill iconDocker
skill iconKubernetes
Terraform
skill iconAmazon Web Services (AWS)
+3 more

Job Description

Please connect me on Linkedin or share your Resume on shrashti jain 
• 8+ years of overall experience and relevant of at least 4+ years. (Devops experience has be more when compared to the overall experience)

• Experience with Kubernetes and other container management solutions

• Should have hands on and good understanding on DevOps tools and automation framework

• Demonstrated hands-on experience with DevOps techniques building continuous integration solutions using Jenkins, Docker, Git, Maven

• Experience with n-tier web application development and experience in J2EE / .Net based frameworks

• Look for ways to improve: Security, Reliability, Diagnostics, and costs

• Knowledge of security, networking, DNS, firewalls, WAF etc

• Familiarity with Helm, Terraform for provisioning GKE,Bash/shell scripting

• Must be proficient in one or more scripting languages: Unix Shell, Perl, Python

• Knowledge and experience with Linux OS

• Should have working experience with monitoring tools like DataDog, Elk, and/or SPLUNK, or any other monitoring tools/processes

• Experience working in Agile environments

• Ability to handle multiple competing priorities in a fast-paced environment

• Strong Automation and Problem-solving skills and ability

• Experience of implementing and supporting AWS based instances and services (e.g. EC2, S3, EBS, ELB, RDS, IAM, Route53, Cloudfront, Elasticache).

•Very strong hands with Automation tools such Terraform

• Good experience with provisioning tools such as Ansible, Chef

• Experience with CI CD tools such as Jenkins.

•Experience managing production.

• Good understanding of security in IT and the cloud

• Good knowledge of TCP/IP

• Good Experience with Linux, networking and generic system operations tools

• Experience with Clojure and/or the JVM

• Understanding of security concepts

• Familiarity with blockchain technology, in particular Tendermint

Read more
Bourdaina
at Bourdaina
1 recruiter
Rishabh Chawla
Posted by Rishabh Chawla
Remote only
0 - 3 yrs
₹6L - ₹16L / yr
b2b sales
Sales
Business Development
Communication Skills
Negotiation
+1 more

Short runs at Bourdaina are 3 month fast track programs with clearly defined processes & objectives. Atleast one short run is mandatory before joining us for long haul.

Here's what you'll do day-to-day:

  • Actively seeking out new sales opportunities through networking and social media.
  • A sales intensive role where you help restaurants, F&B brand, Hotels and FMCG brands by selling Bourdaina products
  • Demonstrating and presenting products and services.
  • Account management for key clients of the organisation.
  • Manage end-to-end client relationships including pitching, negotiation, contracting, billing/invoicing, and payment collection, result tracking and troubleshooting.

Here's what we're looking for:

  • People with 0 - 3 years of work experience. Relevant experience in B2B sales will be great!
  • Someone who comes with a strong sense of initiative and personal leadership demonstrating the ability to function independently, and comfortable working in a startup environment.
  • A person who is articulate, organized, detail-oriented, and has the ability to multitask.

Read Bourdaina Wireframe blogpost on Bourdaina LinkedIn page to understand Bourdaina Short Run Program
Read more
Lister Technologies
at Lister Technologies
8 recruiters
Shankar Natarajan
Posted by Shankar Natarajan
Chennai, Kochi (Cochin), Coimbatore, Mysore
5 - 10 yrs
₹12L - ₹20L / yr
Automation
skill iconAmazon Web Services (AWS)
skill iconNodeJS (Node.js)
skill iconReact.js
Unit testing
+2 more

Role Description:

 

  • Lister is actively engaged with client across digital transformation and engineering
  • As a part of this engagement, you will be working with our clients on solution design and architecture, technology decisions, while co-ordinating technical efforts for the team
  • As a Technical Lead:, You will need to collaborate with Solution Architects define technology
  • roadmap, evaluate/recommend technologies, architect and design solutions, Work
  • with other developers to oversee the development and implementation
  • You will translate functional requirements from business stakeholders to the technical
  • team for implementation
  • You will need to troubleshoot design flaws and system bottlenecks
  • You will have to be hands-on with code reviews and evaluate implementation for performance and scale
  • Manage communication between our clients and internal teams in India and USA
  • Coordinate with the offshore team to deliver projects across work streams, Identify risks, issues and blockers to progress and mitigate them for the team
  • Rapidly gain an understanding of project requirements and drive execution
  • Work with delivery team to ensure the highest quality of materials are being produced and all client needs are met.

 

Skills Required:

 

  • Excellent understanding of backend and frontend components in the following stack: NodeJS, TypeScript, Javascript, ReactJS, multiple RDBMS and NoSQL databases like Postgres, MySQL, MongoDB Experience of working on AWS services (Lambda, Step functions, SQS, S3 SNS)
  • Microservice design pattern is a must
  • Experience in Docker, Kubernetes, containerization and CI/CD pipelines is preferable
  • Experience in software development tools like Prettier, CodeCov, Snyk, etc..
  • Excellent verbal and written communication skills; client facing and interpersonal skills; must be a listener, a presenter, and a people-person
  • Experience in Designing scalable architecture systems for Node-based applications
  • Ability to grasp complex implementations; Proven results of delivering client solutions
  • Should have experience of working with offshore team
  • Experience in working on large scale technology transformation projects for product companies is preferable
  • Technology contributions to open source projects will be an added advantage
  • Should have completed Certifications or training on AWS (AWS Solutions Architect), NodeJS, front-end frameworks.
Read more
Rahi Systems Pvt Ltd
at Rahi Systems Pvt Ltd
3 recruiters
Shruti Patwari
Posted by Shruti Patwari
Pune
1 - 5 yrs
₹4L - ₹7L / yr
ERPNext
Frappe
ERP Next
skill iconPython
skill iconJavascript

Job Title: ERPNext Developer 
Job Type: Full – Time
Location: Pune
Work Hours: 9: 00 AM to 6:00 PM
Min Salary: As per the Standard Market Rates

 

MAIN DUTIES/RESPONSIBILITIES:

PRIMARY RESPONSIBILITIES:
The candidate will be required to Design, Configure, Build, Test, Deploy and Maintain ERPNext and Frappe based applications:

  • Gathering technical requirements for internal and external customers.
  • Creation of documentation for software development and testing.
  • Participation and use of Agile development methodologies
  • Drive continuous improvement in development and operations best practices
  • Ability to convey complex information in both written and oral form to technical and non-technical audiences

Requirements

QUALIFICATIONS, EDUCATION, AND SKILLS:
Core qualifications:

  • Excellent written and verbal communication skills
  • Good interpersonal communication skills are needed in order to work successfully with prospects, customers, and cross-functional teams to meet development timelines
  • Able to understand the complex business process and manage the project.
  • Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment
  • Hands-on experience in developing ERP applications from the ground up.
  • Ability to follow standard engineering principles and practices
  • Creative approach to problem-solving
  • Working knowledge of object-oriented design and development skills.
  • Commercial eCommerce portal development and maintenance is preferred. 
  • 1-5 years of Experince is mandatory.

Technical qualifications:

  • Experience in Frappe, ERPNext, JS, MySQL, Python & Frappe based web development. 
  • Hands-on Product development over Frappe Framework, ERPNext
  • Experience with workflows, access controls, page layouts, custom objects, custom record types, reports, and dashboards design and development
  • Experience with Scrum/Agile development methodologies 
  • OOP concepts and Backend Development Experience
  • MySQL on MariaDB or equivalent
  • Hands-on experience with hosting web application on Apache or NGINX
  • Experience in UI/UX development for Web Applications is essential.
  • Experience with one or more ERPNext Modules like Human Resources, CRM, Buying, Selling, Asset Management, Stock, Buying, Accounting, and Project.
  • Senior position requires experience with multiple modules of ERPNext. 
  • BS in computer science or technology equivalent preferred
Read more
Khati Solutions Pvt. Ltd.
Vinayak Parashar
Posted by Vinayak Parashar
NCR (Delhi | Gurgaon | Noida)
3 - 7 yrs
₹12L - ₹20L / yr
skill iconNodeJS (Node.js)
skill iconJavascript
skill iconMongoDB
skill iconExpress
Skills And Qualifications :
- Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model
- Past experience in NodeJs, Redux and other advanced JavaScript libraries and frameworks.
- Hands-on experience in NodeJS, Javascript, ECMAScript (OOJS) and JSX.
- Knowledge of SPAs and build tools like Npm, Webpack, Grunt, Bower etc
- Should have good knowledge of Mobile friendly web application development
- Proficient understanding of web markup, including HTML5, CSS3, Bootstrap, Flexbox.
- Should have the knowledge of Good understanding of asynchronous request handling, partial page updates, and AJAX framework.
- Familiarity with RESTful APIs
- Hands-on experience in server-side CSS pre-processing platforms, such as SASS or LESS
- Proficient understanding of cross-browser compatibility issues and ways to work around them.
- Proficient understanding of code versioning tools, such as Git, Github
Responsibilities :
- Perform all aspects of the software development such as requirements and specifications, design and development, coding and debugging.
- Should be able to come up with strategies to speed up the iterative process of software development.
- Analyse and enhance efficiency, stability, and scalability of system resources
Read more
BlazeClan Technologies pvt ltd
Pune
3 - 7 yrs
₹2L - ₹15L / yr
Magento
MVC Framework
About BlazeClan: BlazeClan is an Amazon Web Services Premier cloud consulting company. We make Cloud work for Organizations. We are a Clan of Passionate People specializing on Amazon Web Services. We love working on and solving complex Architectural & Design problems for AWS Cloud, check out our Customer Success Stories to see what we have done. We are experts in Analytics, DevOps Cloud Migration, and Application Deployment on Amazon Web Services We are a global company with presence in Europe, Canada, USA, India, Singapore and Malaysia. Our focus areas of business are ● Cloud Services ● BigData and Analytics ● DevOps ● Product Development Services Few of our esteemed customers are – Sony, Astro, LoweLintas, Trimble, Mondelez, BSE, Cooks and King, Dominos, F&N and many more. AWARDS: ● AWS Premier Partner ● AWS Big Data Competency ● AWS Managed Services Partner ● Customer Obsessed Partner 2015 ● AWS Partner of the year ASEAN ● Customer Obsessed Partner 2014 ● AWS Partner of the Year - West India For more information please visit our company website: http://www.blazeclan.com/ Position​ ​Title:​ Magento Developer Job​ ​Code:​ ​As_Magento_Developer_2_4_A Experience:​ 2 - 4 Years of experience in Web Development. Education:​ ​ ​BE/B. Tech/MCA/M.Tech As_Magento_Developer_2_4_A Roles​ ​&​ ​Responsibilities: ● At least 2+ years of web development experience with expertise in Magento. (Plugin / Theme development / API) and in eCommerce domain. ● Should have good exposure in Magento plug-ins/extensions development. ● Good understanding on HTML, HTML5, JavaScript, JQuery, and CSS skills. ● Good work experience in MySQL including the use of efficient SQL commands ● Good understanding of object oriented design and associated issues ● Understanding of MVC and other design patterns for building scalable code base. ● Must have ability to develop custom modules and integration with 3rd party extensions in Magento. ● Magento certification will be added advantage ● Should have good communication skills. ● Should have good exposure on addressing cross platform issues
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly. No 3rd party agencies here.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
21,01,133
Matches delivered
37,12,187
Network size
15,000
Companies hiring
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Subodh Popalwar's profile image

Subodh Popalwar

Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
Companies hiring on Cutshort
companies logos