Customer Success Manager

Data Scientist

Job Id: QX003

About Us:

QX impact was launched with a mission to make AI accessible and affordable and deliver AI Products/Solutions at scale for enterprises by bringing the power of Data, AI, and Engineering to drive digital transformation. We believe without insights, businesses will continue to face challenges to better understand their customers and even lose them; Secondly, without insights businesses won't’ be able to deliver differentiated products/services; and finally, without insights, businesses can’t achieve a new level of “Operational Excellence” is crucial to remain competitive, meeting rising customer expectations, expanding markets, and digitalization.

Position Overview:

We are seeking a collaborative and analytical Data Scientist who can bridge the gap between business needs and data science capabilities. In this role, you will lead and support projects that apply machine learning, AI, and statistical modeling to generate actionable insights and drive business value.

Key Responsibilities:

• Collaborate with stakeholders to define and translate business challenges into data science solutions.
• Conduct in-depth data analysis on structured and unstructured datasets.
• Build, validate, and deploy machine learning models to solve real-world problems.
• Develop clear visualizations and presentations to communicate insights.
• Drive end-to-end project delivery, from exploration to production.
• Contribute to team knowledge sharing and mentorship activities.

Must-Have Skills:

• 3+ years of progressive experience in data science, applied analytics, or a related quantitative role, demonstrating a proven track record of delivering impactful data-driven solutions.
• Exceptional programming proficiency in Python, including extensive experience with core libraries such as Pandas, NumPy, Scikit-learn, NLTK and XGBoost. 
• Expert-level SQL skills for complex data extraction, transformation, and analysis from various relational databases.
• Deep understanding and practical application of statistical modeling and machine learning techniques, including but not limited to regression, classification, clustering, time series analysis, and dimensionality reduction.
• Proven expertise in end-to-end machine learning model development lifecycle, including robust feature engineering, rigorous model validation and evaluation (e.g., A/B testing), and model deployment strategies.
• Demonstrated ability to translate complex business problems into actionable analytical frameworks and data science solutions, driving measurable business outcomes.
• Proficiency in advanced data analysis techniques, including Exploratory Data Analysis (EDA), customer segmentation (e.g., RFM analysis), and cohort analysis, to uncover actionable insights.
• Experience in designing and implementing data models, including logical and physical data modeling, and developing source-to-target mappings for robust data pipelines.
• Exceptional communication skills, with the ability to clearly articulate complex technical findings, methodologies, and recommendations to diverse business stakeholders (both technical and non-technical audiences).
• Experience in designing and implementing data models, including logical and physical data modeling, and developing source-to-target mappings for robust data pipelines.
• Exceptional communication skills, with the ability to clearly articulate complex technical findings, methodologies, and recommendations to diverse business stakeholders (both technical and non-technical audiences).

Good-to-Have Skills:

• Experience with cloud platforms (Azure, AWS, GCP) and specific services like Azure ML, Synapse, Azure Kubernetes and Databricks.
• Familiarity with big data processing tools like Apache Spark or Hadoop.
• Exposure to MLOps tools and practices (e.g., MLflow, Docker, Kubeflow) for model lifecycle management.
• Knowledge of deep learning libraries (TensorFlow, PyTorch) or experience with Generative AI (GenAI) and Large Language Models (LLMs).
• Proficiency with business intelligence and data visualization tools such as Tableau, Power BI, or Plotly.
• Experience working within Agile project delivery methodologies.

Competencies:

·        Tech Savvy - Anticipating and adopting innovations in business-building digital and technology applications.

·        Self-Development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.

·        Action Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.

·        Customer Focus - Building strong customer relationships and delivering customer-centric solutions.

·        Optimizes Work Processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.

Why Join Us?

• Be part of a collaborative and agile team driving cutting-edge AI and data engineering solutions.
• Work on impactful projects that make a difference across industries.
• Opportunities for professional growth and continuous learning.
• Competitive salary and benefits package.

Location: 

Type: Full-time

Company: Connexions global PVT LTD

About Connexions:

Connexions is a leading Business Process Outsourcing (BPO) company, specializing in providing tailored solutions to businesses across a range of industries. Our expertise lies in delivering high-quality customer service, technical support, and back-office operations. We partner with companies to optimize their processes, reduce costs, and enhance efficiency through innovative outsourcing solutions. As part of our expansion, we are seeking motivated Sales Executives to join our team and drive growth by securing new clients for our BPO services.

Key Responsibilities:

Client Relationship Building: Cultivate strong, lasting relationships with clients through proactive communication and exceptional service delivery.

Solution-Based Selling: Understand client needs and provide tailored payment solutions that align with their business objectives.

Prompt Client Support: Respond to client inquiries swiftly, ensuring issues are escalated and resolved in a timely manner to maintain high levels of satisfaction.

Lead Generation & Conversion: Identify and generate leads through networking, cold calling, and referrals, qualifying them to create opportunities that convert into closed deals.

Sales Excellence: Consistently meet or exceed sales targets by effectively closing deals and ensuring client satisfaction throughout the sales process.

Team Collaboration: Work closely with internal teams to ensure client requests and needs are addressed efficiently, ensuring seamless service delivery.

Client Feedback & Improvement: Monitor client satisfaction levels, gather feedback, and proactively suggest service improvements to enhance the overall client experience.

Upselling & Cross-Selling: Identify and leverage opportunities to upsell or cross-sell additional services to existing clients, maximizing revenue potential.

Qualifications:

Proven track record in B2B sales, ideally in the payments or financial services sector.

Experience working with high-risk industries (Forex, gambling, online gaming) is a plus.

Strong negotiation and communication skills.

Ability to develop and maintain strong client relationships.

Self-motivated, goal-oriented, and capable of working independently.

Knowledge of payment processing solutions is preferred.

Ability to travel if required for meetings, conferences, and networking events.

Freshers are welcome with Good English Proficiency.

Why Join Connexions Global PVT LTD:

Competitive salary and generous commission structure.

Heavy incentives for high performance and exceeding sales targets.

Annual company-sponsored trip out of the country to reward team success.

Opportunity to work with leading businesses in high-risk industries.

Dynamic and supportive team environment.

Continuous learning and career development opportunities

Annual company-sponsored trip out of the country to reward team success.

We are on the lookout for a talented Content Writer or Copywriter to join our dynamic team. If you have a proven track record of creating engaging, innovative digital content and driving brand awareness, we want to hear from you! This is an exciting opportunity to expand our digital footprint and connect with audiences through creative and data-driven content. You should have a deep understanding of Gen Z's likes and dislikes and be able to create content that resonates with them across various digital platforms.

Key Responsibilities:

• Content Creation: Conceptualize and write social media posts, reels, videos, ads, banners, and other forms of digital content.
• Copywriting: Develop concise, eye-catching, and innovative headlines and body copy for a range of digital materials.
• Research: Conduct research to source facts, statistics, and trends to inform and enhance content.
• Team Collaboration: Brainstorm and collaborate with the team on new ideas and strategies to elevate brand presence.
• Audience Engagement: Build and nurture a following on social media by producing engaging and shareable content.
• Competitive Research: Research industry trends and competitors to create original, innovative content that stands out.
• Cross-Department Collaboration: Work with campaign managers, creative teams, and designers to bring ideas to life.
• Content Variety: Write across multiple platforms, including websites, blogs, articles, social updates, case studies, guides, white papers, and more.
• Community Interaction: Respond to audience queries and comments on social media platforms.
• Additional Content Creation: Develop content for e-books, podcasts, and other digital formats.
• Content Gap Analysis: Identify gaps in existing content and recommend new topics based on customer needs and emerging trends.
• Consistency: Maintain consistency in tone, style, fonts, and images across all content.
• Editing: Review and edit content produced by other team members to ensure high quality and alignment with brand voice.
• Performance Analysis: Monitor marketing metrics and suggest content optimizations to improve engagement.
• Innovative Ideas: Collaborate with other departments to brainstorm and implement fresh, innovative content ideas.

Skills & Experience We Require:

• Proven Experience: Prior work experience as a content writer, copywriter, or in a similar role.
• Portfolio: A portfolio showcasing published articles, social media content, or other writing samples.
• Research Skills: Strong ability to conduct research using multiple sources to inform content creation.
• Writing & Editing: Excellent command of the English language with outstanding writing and editing skills.
• Deadline-Oriented: Ability to manage multiple projects and meet deadlines in a fast-paced environment.
• Creative Passion: A genuine passion for creating viral content and staying on top of trends.
• Gen Z Insight: Deep understanding of Gen Z preferences and the ability to tailor content to resonate with this demographic.
• Social Media Expertise: Experience creating engaging reels, ideating, storyboarding, scripting, and executing content, preferably using mobile devices.
• Collaboration: A team player who thrives in a collaborative environment and is open to feedback and new ideas.

Pedigree:

• Bachelor’s or Master’s degree in English, Journalism, Marketing, or a related field.

Experienced- 3 Months experienced in any international outbound sales process.

Salary - 18k - 22k +Incentives

Timings - 10pm- 8am (Night shift) [ON-SITE]

Job descriptions

Handle about 15 - 30 inbound calls in a day, to assist US based clients in our travel process.

Responsibility

• Handle day to day inbound calls from US based clients.
• Assist clients in their train or flight ticket booking process.
• Advise and help client to choose cheapest mode of commutation.
• Resolve all queries of client related to travel journey.
• Provide each details of clients booking at their mail.

Perks

• Lucrative incentives upto 50k - 80k
• 24 paid leaves in a year
• 6days week offs in a months
• Leave on birthday (double payment if choose to work on birthday)
• Encashment of pending leaves at end of the year
• 15 comp offs

Eligibility

• Minimum 12th pass
• Great proficiency over English communication (Mandatory)
• Minimum 3 months of experience in any international sales outbound process

[Developers with strong React JS knowledge and open to learning the Vue JS framework also can apply]

We are looking for a SDE—Full stack  Web Developers with 2+ years of hands on experience along with Strong Frontend knowledge  Vue, React , Nuxt JS, using Bootstrap ability adopt all-new Vue complete state management modern stacks and it’s SEO configuration and develops an abundance of ideas for building efficient UI components, UI strategies, also worked on Backend JS Frameworks latest Node js Express JS, REST API Design, serverless concept  (npm, Express Js).

 Required skills

• Ability to translate designs from product teams into working product features.
• Design and build software for mobile, front-end clients and back-end systems.
• Strong understanding and fundamentals of HTML/CSS/JS 
• Vue Js, Nuxt JS, using Bootstrap (Vue CLI, Vue Router, Vuex, Composition API, Vite/Webpack configurations, hooks) and ability to adopt all-new Vue complete state management modern stacks.
• Ability to Migrate to the latest version of the respective Web UI framework and its SEO configuration and develop an abundance of ideas for building efficient UI components, UI strategies.
• Worked on Latest Node js, REST API Design, serverless concept  (npm, Express Js)
• Experience in NoSQL DB Collection documents data modeling and design for that large scale projects  (Firestore or MongoDB )

Optional Skills

• Knowledge of Advanced GCP fundamentals like Google Load balancer, Google cloud CDN.
• Have explored new backends stacks like GraphQL Hasura Cloud.
• Experience in REST API caching and CDN configurations.
• Worked on Instant pages load with more Google Lighthouse score and worked on resolving JS error reports. 
• Optional: Knowledge on Google Serverless Technologies like Google Firebase Platform (Firebase Auth, Cloud Function, Cloud Run, Google Firestore, Firebase Web SDK ) Fundamental knowledge of Docker, GCP, and the modern Serverless concept, worked on Docker (Devops Fundamental knowledge on Docker, Deployment, CD/CI) will be good.

Title 

ML Product Manager

Reporting to 

Sr. Director of Product Management

About the role

We are looking for a Product Manager for our AI/ML Product team that is responsible for delivering ML powered products and applications such as Campaign recommendations and personalization.

As part of the team, the candidate will lead the full product lifecycle of the product, including market research, competitive analysis, gathering requirements, developing specifications, and getting the product developed and delivered to customers. 

You will help transform ideas into AI products for our customers and drive adoption working with cross functional teams.

What You'll Do

• Own product feature from market research, execution, go-to-market and impact evaluation.
• Review customer feedback, analyze impact and prioritize it, and convert into clearly defined product requirements to create a feature backlog
• Write product specs, define product UI with the UX team, review test plans.
• Collaborate with Engineering in product development, validating builds and driving releases to meet target dates.
• Be the product champion. Document product functionality and train the organization on new features. Define the value proposition of your products and guide marketing / sales in selling your products. 
• Facilitate in data-driven decision making and create the telemetry and metrics required to evaluate the success of the products you launch.
• Define and drive internal and external pilots prior to releases to gather early feedback and ensure adoption of new features and functionality. 

What You'll Need

• 4+ years of Product Management experience in an enterprise B2B/B2B2C SaaS company building products in one or more of the following domains: marketing cloud products, such as Campaign Management, Segmentation, Marketing Automation
• Experience working on AI/ML projects and applications, Data & Analytics
• Experience working in Agile development environment  
• Strong analytical and problem-solving skills
• Strong communication skills 
• Self-starter, detail-oriented
• Technical background required. MBA is a strong plus.

Bonus Points if You Have

• Familiarity with multi-cloud environments
• Familiarity with Enterprise Data Platforms, CDP and Enterprise Integrations 

Hands on experience in Python in 2.x and 3.x versions

• Developed and deployed services in AWS serverless Architecture
• Developed REST API’s using serverless framework, AWS Lambda, API Gateway
• Developed queue and notification services using AWS components - SQS, SNS
• Implemented authorization and authentication using AWS Cognito pool
• Developed Facial recognition systems using AWS Rekognition
• Hands on experience in Flask, Tornado, Quartz framework
• Hands on experience in designing and working on MicroService & Monolithic architecture
• Basic understanding of front-end technologies HTML, CSS, JavaScript, jQuery

Mongo dB experience is must