Customer Success Manager

Review Criteria

• Strong DevOps /Cloud Engineer Profiles
• Must have 3+ years of experience as a DevOps / Cloud Engineer
• Must have strong expertise in cloud platforms – AWS / Azure / GCP (any one or more)
• Must have strong hands-on experience in Linux administration and system management
• Must have hands-on experience with containerization and orchestration tools such as Docker and Kubernetes
• Must have experience in building and optimizing CI/CD pipelines using tools like GitHub Actions, GitLab CI, or Jenkins
• Must have hands-on experience with Infrastructure-as-Code tools such as Terraform, Ansible, or CloudFormation
• Must be proficient in scripting languages such as Python or Bash for automation
• Must have experience with monitoring and alerting tools like Prometheus, Grafana, ELK, or CloudWatch
• Top tier Product-based company (B2B Enterprise SaaS preferred)

Preferred

• Experience in multi-tenant SaaS infrastructure scaling.
• Exposure to AI/ML pipeline deployments or iPaaS / reverse ETL connectors.

Role & Responsibilities

We are seeking a DevOps Engineer to design, build, and maintain scalable, secure, and resilient infrastructure for our SaaS platform and AI-driven products. The role will focus on cloud infrastructure, CI/CD pipelines, container orchestration, monitoring, and security automation, enabling rapid and reliable software delivery.

Key Responsibilities:

• Design, implement, and manage cloud-native infrastructure (AWS/Azure/GCP).
• Build and optimize CI/CD pipelines to support rapid release cycles.
• Manage containerization & orchestration (Docker, Kubernetes).
• Own infrastructure-as-code (Terraform, Ansible, CloudFormation).
• Set up and maintain monitoring & alerting frameworks (Prometheus, Grafana, ELK, etc.).
• Drive cloud security automation (IAM, SSL, secrets management).
• Partner with engineering teams to embed DevOps into SDLC.
• Troubleshoot production issues and drive incident response.
• Support multi-tenant SaaS scaling strategies.

Ideal Candidate

• 3–6 years' experience as DevOps/Cloud Engineer in SaaS or enterprise environments.
• Strong expertise in AWS, Azure, or GCP.
• Strong expertise in LINUX Administration.
• Hands-on with Kubernetes, Docker, CI/CD tools (GitHub Actions, GitLab, Jenkins).
• Proficient in Terraform/Ansible/CloudFormation.
• Strong scripting skills (Python, Bash).
• Experience with monitoring stacks (Prometheus, Grafana, ELK, CloudWatch).
• Strong grasp of cloud security best practices.

REQUIREMENTS:

The ideal candidate will possess:

1. Chartered Accountant / MBA with 2 to 5 years’ of experience in Finance or related field.

2. General computer skills with specific knowledge of Windows-based applications.

3. Strong analytical skills and proficiency in financial modeling, valuation techniques, and market research.

PRINCIPAL ACCOUNTABILITIES:

Prepared various report as required under IBC Prepared various statements & accounts like CIRP Cost Sheet Made financial and cash forecasting along with working capital Assessment.

Prepared Preliminary Report, Progress Report Admission and Verification of Claims.

Conduct thorough financial analysis and due diligence on potential acquisition targets, including financial statements, market trends, and valuation models.

Prepare detailed investment memos and presentations for senior management, outlining the key findings, recommendations, and financial impact of proposed acquisitions.

Assist in identifying and evaluating potential acquisition opportunities that align with the company's growth strategy and investment criteria.

Role Purpose:

The Mechanical Design - HVAC - primary purpose is to drive the strategic direction and technological advancement of mechanical and cooling infrastructure within our data center portfolio. This role is focused on leading research, developing innovative thermal designs, establishing global engineering standards, evaluating emerging technologies, and providing expert mechanical guidance to optimize performance, enhance scalability, and achieve sustainable outcomes for future data center deployments.

6+ years of progressive experience in mechanical engineering roles, with a strong emphasis on HVAC, thermal management

Key Responsibilities:

• Advanced Mechanical System Design & Innovation:
• Lead the research, conceptualization, and design of next-generation cooling systems for data centers, including advanced chilled water plants, direct expansion (DX) systems, adiabatic and evaporative cooling solutions, liquid cooling technologies (e.g., direct-to-chip, immersion cooling), and innovative heat rejection strategies.
• Develop groundbreaking mechanical architectures that push the boundaries of PUE (Power Usage Effectiveness), thermal density, scalability, and resilience beyond current industry norms.
• Conduct comprehensive feasibility studies, technical evaluations, and detailed cost-benefit analyses for new mechanical cooling technologies and design concepts.
• Global Mechanical Engineering Standards & Best Practices:
• Define, develop, and maintain global mechanical engineering standards, specifications, and best practices for data center design and construction, ensuring consistency, reliability, and cost-effectiveness across all regions.
• Evaluate and incorporate relevant industry standards (e.g., ASHRAE, Uptime Institute, NFPA, local building codes, energy efficiency regulations) into design guidelines.
• Drive standardization of mechanical components, equipment, and processes to optimize supply chain, reduce lead times, and improve operational maintainability.
• Technology Scouting & Evaluation:
• Actively research and scout emerging mechanical technologies, disruptive innovations, and cutting-edge solutions in thermodynamics, fluid dynamics, heat transfer, and sustainable cooling relevant to data centers.
• Conduct rigorous technical due diligence, testing, and proof-of-concept initiatives for promising new mechanical technologies.
• Develop technology roadmaps for future mechanical infrastructure upgrades and deployments.
• Cross-Functional Collaboration & Subject Matter Expertise:
• Serve as the top-tier mechanical subject matter expert (SME) for the organization, providing advanced technical guidance and mentorship to regional engineering teams, operations, and project managers.
• Collaborate closely with Electrical, BMS/Automation, IT Infrastructure, and other Core Engineering Leads to develop integrated, holistic data center designs.
• Partner with R&D teams, vendors, and academic institutions to drive joint innovation efforts in cooling and mechanical systems.
• Performance Optimization & Future Proofing:
• Develop methodologies and tools for analyzing mechanical system performance, efficiency (PUE, WUE - Water Usage Effectiveness), thermal management effectiveness, and reliability.
• Define strategies for future-proofing mechanical infrastructure against evolving IT equipment thermal demands, climate change impacts, and sustainability goals.
• Lead initiatives for advanced thermal monitoring, controls, and predictive analytics for mechanical systems.
• Documentation & Intellectual Property:
• Generate comprehensive engineering reports, white papers, technical specifications, and design guidelines for mechanical systems.
• Contribute to the development of intellectual property (patents, trade secrets) related to data center mechanical and cooling solutions.

Education- Bachlors/Master's degree in Mechanical Engineering

infoatgoldenhiredotin

Job Role: Customer Support Executive (Jaipur)

Location: Jaipur (On-site)

Employment Type: Full-time, Permanent

Shifts: Rotational; Night shifts as per business requirement

Experience: Freshers to 3 years

Compensation:

• International Process: ₹23,000 – ₹34,000 CTC/month
• Domestic Process (if applicable): ₹12,000 – ₹22,000 CTC/month

Role Overview

We are hiring Customer Support Executives for our International (Voice/Chat/Email) process in Jaipur. You will handle customer queries professionally, ensure timely resolution, and deliver a great customer experience.

Key Responsibilities

• Handle customer queries via phone calls, emails, and chats.
• Diagnose issues, provide accurate resolutions, and escalate when needed.
• Document interactions in CRM/tools and follow defined SLA/TAT.
• Collaborate with team/lead to improve customer satisfaction and KPIs.

Must-Have Skills

• Excellent English communication (spoken and written).
• Customer first mindset; active listening and problem-solving.
• Typing accuracy and basic computer proficiency.
• Willingness to work night/rotational shifts for international support.

Eligibility

• Undergraduates/Graduates/Postgraduates are welcome.
• Freshers and experienced candidates (up to 3 years) can apply.
• Immediate joiners preferred.

Benefits

• Cab facility for night shifts (as per company policy).
• One-time meal during shifts (as applicable).
• Performance incentives and growth opportunities.

Project Overview

We’re building Express AI, a SaaS platform that allows small and medium-sized businesses (SMBs) to easily train and deploy their own dedicated AI agents for customer service, technical support, sales, and more.

Our vision is to give SMBs the power of enterprise-grade AI without complexity. You’ll help build the core platform that powers this – including agent training interfaces, web deployment, dashboards, and integrations.

Key Responsibilities

• Develop scalable full-stack features using modern JavaScript frameworks

• Build and maintain AI agent training modules (upload docs, FAQs, tone settings)

• Integrate OpenAI, Whisper, LangChain, and other LLM APIs

• Implement user-facing dashboards for chat/voices/social/email agent monitoring

• Design multi-tenant systems with admin-level controls

• Ensure reliability and scalability of the platform as we grow

Tech Stack

• Frontend: React.js, Next.js, TypeScript

• Backend: Node.js, Express, MongoDB (or Postgres), Redis

• AI & NLP: OpenAI API (ChatGPT, Whisper), LangChain, Python (optional)

• DevOps: Docker, AWS or GCP (basic familiarity okay)

• Other: WebSockets for real-time chat, REST APIs, Git

Role Type

• Full Stack Developer (preferred)

• Frontend or Backend specialists also considered, but must be willing to collaborate on both sides

Experience Level

• 3 to 6 years of professional experience

• Previous work with SaaS platforms, AI tools, or multi-tenant architecture is a big plus

Must-Have Skills

• Proficiency in JavaScript/TypeScript

• Strong experience with React.js and Node.js

• Experience working with REST APIs and building secure web apps

• Solid understanding of cloud deployment (AWS/GCP/Firebase)

• Ability to work independently, self-manage, and deliver in a fast-paced environment

Nice-to-Have Skills

• Familiarity with LangChain, OpenAI, AI agent frameworks

• Experience with voice/chat integration

• Prior experience building tools for SMBs or customer support systems

Engagement Type

• Full-time (preferred) or part-time with clear weekly availability

• Remote (India-based candidates only)

Why Join Us?

• Work on a cutting-edge AI platform solving real problems for real businesses

• Fast-moving, no-red-tape team environment

• Build something that will impact millions of small businesses globally

Skills Required:

- 4+ years of technical experience in a developer role

- Strong proficiency with Core Java

- Database experience preferably with DB2, Sybase, or Oracle

- Complete SDLC process and Agile Methodology (Scrum)

- Strong oral and written communication skills

- Excellent interpersonal skills and professional approach

- Bachelor’s degree in Computer Science, MIS, or other technology/engineering discipline

Skill Desired:

-Strong proficiency with Scala on Spark

- Previous experience in front office and back office reports

- Strong understanding Order Life Cycle management from Equities or Listed derivatives perspective

- Previous experience in Trade Surveillance or working with data from the order lifecycle

- Good to have knowledge on Hadoop Technologies

- High quality software architecture and design methodologies and patterns

- Work experience as level-3 support for applications

- Layered Architecture, Component based Architecture

- XML-based technologies

- Unix OS, Scripting, Python or Perl

- Experience in development on other application types (Web applications, batch, or streaming)

Job Description: ServiceNow GRC/ IRM

Requirement:

• Design and Implementation: Develop, configure, and implement modules within the ServiceNow IRM application to support risk management processes, including Risk Management, Policy Management, Compliance Management, and Audit Management.
• Customization and Integration: Customize ServiceNow solutions to meet business requirements, including the creation of forms, workflows, and reports. Integrate ServiceNow with other applications and platforms to enhance risk visibility and reporting.
• Scripting and Development: Utilize JavaScript, ServiceNow APIs, and other programming tools to develop functionalities, including business rules, client scripts, and orchestrations.
• Process Improvement: Analyse current risk management processes and recommend solutions for improvement to enhance efficiency and effectiveness.
• User Support and Training: Provide ongoing support to users of the IRM module, troubleshoot issues, and conduct training sessions to promote best practices.
• Documentation: Create and maintain comprehensive documentation for designs, configurations, and customizations to ensure knowledge sharing and compliance.
• Testing and Quality Assurance: Conduct testing of solutions prior to implementation, ensuring reliability and performance, and assist in validating changes with user acceptance testing.

Required Qualifications

Strong knowledge of risk management frameworks and compliance standards (e.g., NIST,

ISO 27001).

Certifications – CIS IRM/GRC Certified

Minimum 3 to 5 years of experience working on ServiceNow GRC or IRM Module as a

developer

Good Now Platform knowledge

Ability to understand the pain points related to Risk, Policy and Audit Management along

with Third Party Risk Management to provide solutions in ServiceNow

Mainline Certifications optional : CIS – Risk & Compliance and

CIS - Third Party Risk Management

*Only immediate joiners

Job Title: WordPress Developer

Job Type: Full-time

Experience Required: 3-5 Years

Job Location: Remote

Job Description:

We are looking for a skilled Web Developer with min 3 year of experience to join our team. The successful candidate will be responsible for developing and maintaining websites, as well as customizing themes and templates.

Responsibilities:

• Design, develop and maintain WordPress websites and plugins
• Customize WordPress themes and templates to meet clients' requirements
• Collaborate with designers, project managers and other developers to ensure timely delivery of projects
• Troubleshoot and debug WordPress sites and plugins
• Optimize WordPress sites for speed and performance
• Stay up-to-date with the latest trends and technologies in WordPress development

Requirements:

• Proven experience as a Web Developer for at least 3 years
• Strong understanding of WordPress core, theme and plugin development
• Experience with PHP, HTML, CSS, and JavaScript
• Good understanding of responsive design and mobile-first development
• Excellent problem-solving and debugging skills
• Ability to work independently as well as part of a team
• Excellent communication skills
• Experience with Webflow, wix would be added advantage
• Should be based out in Bengaluru / Karnataka

• Design intuitive, human-centric flows, and experiences on the web, iOS, and Android
• Own a wide variety of projects that vary from big picture concepts to granular feature details
• Identify and produce design artifacts that make the team more effective (journey map, user flow, wireframes, etc.)
• Analyze the success of your solutions and iterate
• Create our design system from scratch yourself and help onboard future designers as we scale
• Present work and use design to build alignment and influence product direction
• Research and understand users, plan and conduct usability tests, and leverage data to make confident design decisions
• Influence our product roadmap by advocating for the user and educating the team on key design concerns
• Contribute to high-level strategic decisions with the engineering team and leadership

Skills & Requirements

• If you don't think you meet all of the criteria below but still are interested in the job, please apply. Nobody checks every box, and we're looking for someone excited to join the team.
• 1-8 years of experience delivering extraordinary design as a UX designer, information architect, interaction designer, or similar. Experience designing in the fintech industry is a big bonus.
• Portfolio with a history of impactful projects that showcase your design process
• Strong UX, interaction, and visual design skills
• A human-centric approach to designing products
• A bias for action and a tenacious focus on how your work impacts users and the business
• Strong cross-functional collaboration and communication skills
• Fluency in commonly used design software (FIGMA!) and related tools

Good to have

• Experience leading / mentoring other designers
• Experience with helping set product strategy through methods like design sprints, quarterly or yearly planning, and team brainstorms
• Experience setting a vision for a product experience.
• Prototyping skills (using Invision, HTML, CSS, Framer, Principle, etc.)
• Ability to write and edit HTML, CSS, and Javascript
• Conceptual understanding of popular front-end frameworks like Angular and React