Cutshort logo
FinTech SaaS Firm logo
Customer Success Manager
FinTech SaaS Firm
Customer Success Manager
FinTech SaaS Firm's logo

Customer Success Manager

at FinTech SaaS Firm

Agency job
4 - 6 yrs
₹10L - ₹16L / yr
Bengaluru (Bangalore)
Skills
Customer Success
SaaS
Vendor Management
Hubspot
skill iconPostman

Responsibilities :

  • Get involved in the entire customer lifecycle from onboarding through the duration of their subscription period
  • Provide product training to enable the customers to realize the potential of Empuls.
  • Identify product usage gaps and provide actionable solutions to the customers.
  • Build value-based relationships with customers and create Xoxoday champions.
  • Conduct Strategic Business Reviews (EBRs and QBRs) to understand customer lifecycle milestones, communicate the value of our product, showcase ROI,
  • Drive desired customer outcomes through a consultative approach.
  • Identify opportunities for upselling and cross-selling along with the Account Managers.
  • Communicate and brainstorm with the product team on customer feedback and help refine the product roadmap.
  • Work with the marketing team to execute customer surveys, case studies, etc.
  • Optimize existing processes within the company and actively enhance all Customer Success initiatives.
  • Drive customer advocacy through reviews, testimonials, and customer meetups; and create a center of excellence within the customer's organization.

Requirements:

  • Has relevant 4 to 6 years of work experience in a Customer Success role in a B2B SaaS company
  • Hands-on with tools like Pendo, HubSpot, Postman etc.
  • Should be open to aligning with the different time zones based on business requirements.
  • Showcases exemplary written and verbal communication skills to work with Global Customers.
  • Has worked directly with Customers in the Americas or European region.
  • Has an exceptional ability to communicate and foster positive business relationships.
  • Demonstrates a deep understanding of customers concerns and thoughts regarding the use of products.
  • Managed customers across different segments in the past and knows how to manage them differently.
  • Exhibits a true passion for customers and for Customer Success.

What can you look for?

This a wholesome opportunity in a fast-paced environment that will enable you to juggle between concepts, yet maintain the quality of content, interact, and share your ideas and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the benefits of being at Xoxoday.

We are

Xoxoday is a rapidly growing fintech SaaS firm that propels business growth while focusing on human motivation. Backed by Giift and Apis Partners Growth Fund II, Xoxoday offers a suite of three products - Plum, Empuls, and Compass. Xoxoday works with more than 2000 clients across 10+ countries and over 2.5 million users. Headquartered in Bengaluru, Xoxoday is a 300+ strong team with four global offices in San Francisco, Dublin, Singapore, New Delhi.

Way forward

We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. We however assure you that we will attempt to maintain a reasonable time window for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status.


Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

Similar jobs

Lovoj
at Lovoj
2 candid answers
LOVOJ CONTACT
Posted by LOVOJ CONTACT
Delhi
3 - 15 yrs
₹4L - ₹12L / yr
HR management
  • Recruitment & Staffing: Attracting, interviewing, and hiring candidates for open positions.
  • Employee Relations: Addressing employee concerns, managing workplace, and fostering a positive work environment.
  • Performance Management: Implementing appraisal systems, setting performance standards, and providing feedback.
  • Training & Development: Organizing training sessions, enhancing employee skills, and supporting career growth.
  • Compliance & Policy Management: Ensuring adherence to labor laws and company policies, updating HR policies as needed.
  • Payroll & Benefits Management: Overseeing payroll, administering benefits, and handling compensation matters.


Read more
Jobtravia
Sushmita Kewalramani
Posted by Sushmita Kewalramani
Remote only
6 - 13 yrs
₹30L - ₹60L / yr
Middleware
Embedded Systems
skill iconC++


  • Hands-on systems and middleware development
  • Strong C++17 (or Rust) in systems context
  • Experience on Linux/QNX or equivalent POSIX OS
  • Exposure to automotive / safety-critical / deterministic systems
  • Senior-level technical ownership and architectural reasoning

Kindly avoid sharing application-only or framework-driven profiles, as they will not progress further in our evaluation.

 




Additional Details


What we build

We develop a safety-critical middleware based on Eclipse S-CORE. We actively contribute upstream and build a commercial distribution on top. The platform includes core system capabilities such as communication (IPC, ABI), lifecycle management, diagnostics, orchestration, logging and persistency, networking and time synchronization, and security.

The system is interconnected and technically demanding. Decisions in one area affect others. This role requires someone who is comfortable operating in that kind of environment.

 

What we are looking for

Strong technical depth.

You understand systems, not just components. Concurrency, memory behaviour, determinism, interface stability and performance trade-offs are familiar territory.

Architectural judgement.

You can compare approaches, explain trade-offs clearly, and avoid overengineering. You think about maintainability and failure modes, not only feature completeness.

Hands-on execution.

This is not an abstract architecture role. You will read and write production code, review complex changes, and step into debugging when things do not behave as expected.

Cross-domain thinking.

You likely have a primary area of strength, but you are able to reason across boundaries. You understand how communication, lifecycle, diagnostics or security interact and where risks hide.

Safety awareness.

You recognize how design decisions affect robustness and system behaviour. You do not need to be a certification expert, but you need to take system integrity seriously.

Open-source maturity.

We work upstream. That means discussing design decisions publicly, reviewing contributions, and aligning rather than forking whenever possible.

 

What you will do

  • Take ownership of a significant technical area (feature or cross-module scope)
  • Shape architecture decisions and document the reasoning behind them
  • Drive implementation, not just design
  • Support upstream discussions and contributions
  • Mentor engineers where needed, without turning into a people manager
  • Reduce long-term technical friction rather than adding short-term patches

 

Experience we value

We care more about demonstrated capability than years on paper. Relevant signals include:

  • Deep hands-on experience in C++17 or Rust in systems or middleware contexts
  • Track record of designing and delivering non-trivial technical solutions
  • Ability to debug complex, non-obvious failures
  • Experience in distributed systems, safety-relevant or deterministic environments
  • Open-source contribution history is a plus
  • Clear and direct communication when discussing technical trade-offs

 

I hope you find the Job Description as per your interest.

Kindly share your acknowledgment on the same. 

Read more
Tamashalive
at Tamashalive
1 candid answer
Aparna. Majumder
Posted by Aparna. Majumder
Bengaluru (Bangalore)
1 - 3 yrs
₹6L - ₹9L / yr
Marketing

Performance Marketing Specialist


Experience: 1–2 Years

Qualification: Minimum Undergraduate Degree (UG)

Certification: Good to have (Performance Marketing / Digital Marketing / Analytics)


Role Overview:

We are looking for a data-driven Performance Marketing Specialist to scale user

acquisition and drive business growth for Tamasha’s consumer-facing apps. Products: • Openly – A conversation-first social app focused on meaningful interactions. • Playroom – Voicechat – A real-time voice chat platform for live community

engagement. • FriendChat – A chatroom-based social app for discovering and connecting with

new people. Key Responsibilities: • Plan, execute, and optimize paid acquisition campaigns across Meta and Google

Ads. • Drive high-quality app installs with focus on CPI, CPA, ROAS, LTV, and retention. • Own daily budget allocation, bid optimization, targeting, and scaling decisions. • Perform deep analysis at campaign, ad set, ad, and creative levels. • Build daily, weekly, and monthly performance reports. • Analyze funnel metrics and identify drop-offs with actionable insights.


• Work closely with product and analytics teams for attribution accuracy. • Share insights and recommendations with stakeholders clearly. Required Skills: • Strong hands-on experience with Meta and Google Ads. • Data-driven mindset with strong analytical skills. • Experience in mobile app performance marketing. • Excellent communication and stakeholder management skills.

Read more
A leading software company
A leading software company
Agency job
via BOS consultants by Manka Joshi
Remote only
6 - 9 yrs
₹12L - ₹15L / yr
databricks
PySpark
Large Language Models (LLM)
Vector database
Google Cloud Platform (GCP)
+1 more

1. Solid Databricks & pyspark experience 

2. Must have worked in projects dealing with data at terabyte scale

3. Must have knowledge of spark optimization techniques 

4. Must have experience setting up job pipelines in Databricks 

5. Basic knowledge of gcp and big query is required 

6. Understanding LLMs and vector db

Read more
Series B funded E-commerce startup
Series B funded E-commerce startup
Agency job
via Qrata by Blessy Fernandes
Bengaluru (Bangalore)
3 - 5 yrs
₹10L - ₹20L / yr
skill iconSwift
skill iconObjective C
skill iconiOS App Development
RESTful APIs
APN

Job Description: We currently have an opportunity available for Jr. iOS App developers to work full time at our eCommerce product.

 

Preferably who have worked on an eCommerce platform and developed a minimum of 2 applications.

 

Responsibilities:

- Design, build, and maintain high performance, reusable, and reliable code

- Strong knowledge of swift.

- iOS app architecture

- REST API Integration.

- Deployment process on App store.

- Proficient understanding of code versioning tools, such as Git

- Familiar with APN and Firebase Push notification.

 

Read more
Largest fintech company Series C funded
Largest fintech company Series C funded
Agency job
via The Hub by Sridevi Viswanathan
Remote, Bengaluru (Bangalore)
4 - 8 yrs
₹25L - ₹35L / yr
Automation
skill iconJava
Software Testing (QA)
QAPI
jira
Roles and Responsibilities

Developing test strategies for lendingkart products
Responsible for enhancing and extending test automation library
Enable developers to test their own code
Design & build automation frameworks using new age automation tools like Robot Framework, Locust etc
Create and maintain test harness and infrastructure for effective testing
Skills and Experience

Excellent problem solving skills with attention to detail and have a breaker mindsets
Expdrience with developing automated tests for REST APIs using industry standard framework
Has experience working with Sprint methodology for deliverables
Knowldege of tools like or similar to JIRA, Gitlab CI, cloud components like ASW EC2
Proficiency in at least one modern programming and scripting language
4+ years of test automation experience
Read more
primathonin
at primathonin
2 recruiters
Sagar Patidar
Posted by Sagar Patidar
Gurugram
3 - 6 yrs
₹6L - ₹15L / yr
skill iconjQuery
skill iconJavascript
  • 3+yrs of experience working on a JavaScript/jQuery
  • Strong working knowledge of HTML, CSS will ensure that you can create those pixel-perfect pages with ease.
  • Being able to understand design REST APIs is critical to ensure any reasonably complex functionality on the front-end.
  • Experience working with build tools such as Gulp/Webpack
  • Experience with TailwindCSS/Bootstrap/SCSS

Nice to Have Skills

  • Understanding of NPM workspaces
  • Understanding of Internationalisation
  • You have worked on EmberJs/ReactJs
Read more
Outscal Technologies Pvt Ltd
Deeksha Chawla
Posted by Deeksha Chawla
Delhi
0 - 1 yrs
₹3L - ₹6L / yr
Sales
Business Development
Presales
Communication Skills

About the role:

  • Department - Business Development
  • Type of work - Full-time
  • Location - Central Delhi (Onsite)
  • Working days - 6 days a week


Your Responsibilities:

  • Initiating telephonic conversations with candidates interested in Outscal’s programs
  • Building solid relationships with potential customers in the pipeline.
  • Determining the persona and providing solutions based on the pain points of the potential customers.
  • Coordinating both pre-sales and post-sales follow-ups.


Must Haves:

  • 0 to 1 year of full-time sales experience (ed-tech sales would be an added advantage) .
  • Ability to work efficiently under high-pressure situations
  • Familiarity with tech lingo.
  • Solid English communication (both written and verbal)


Good to have:

  • Street smart (gives equal weightage to hard work and smart work).
  • Self-learning and self-initiating attitude with attention to detail.
  • Fluency with excel/google sheets or related software.
  • Ability to communicate complex products in the simplest of terms with relevant examples


Compensation & Benefits

This role comes with the following:

✔️ Competitive salary

✔️ Uncapped Incentives


Apply here - https://airtable.com/appBEBz0xf345jF0R/shrrxfzI2qPAIls1f

Read more
Innovalance Learning Systems
Mumbai
3 - 8 yrs
₹6L - ₹15L / yr
Sales
Business Development
Inside Sales
Event Management
Public Relations

Position - Business Development Manager/ Marketing Manager

 

Location - Andheri West, Mumbai (Only local candidates should Apply)

 

Work Experience - Minimum 3 years for Business Development / Marketing.

 

Preference - Only Female Candidate


Job Responsibilities :


  • Research and identify new business opportunities - including new markets, growth areas, trends, customers, partnerships, products and services - or new ways of reaching existing markets
  • Seek out the appropriate contact in an organisation
  • Generate leads and cold call prospective customers
  • Meet with customers/clients face to face or over the phone
  • Foster and develop relationships with customers/clients
  • Understand the needs of your customers and be able to respond effectively with a plan of how to meet these
  • Think strategically - seeing the bigger picture and setting aims and objectives in order to develop and improve the business
  • Have a good understanding of the businesses products or services and be able to advise others about them
  • Ensure staff are on board throughout the organization, and understand the need for change and what is required of them
  • Discuss promotional strategy and activities with the CEO
  • Seek ways of improving the way the business operates
  • Attend seminars, conferences and events where appropriate
  • Conduct research to identify new markets and customer needs
  • Arrange business meetings with prospective clients
  • Build long-term relationships with new and existing customers


Working Hours - 10 am to 7 pm (Monday to Friday) though you may on occasion have to work longer to meet a project deadline or when attending an event or conference.

Read more
Acqueon Technology
at Acqueon Technology
3 recruiters
Rishav Rahul
Posted by Rishav Rahul
Remote, Bangalore
5 - 12 yrs
₹12L - ₹20L / yr
Data center
contact center
Aspect-oriented programming
LCM
Customer Support
+1 more
• Acqueon is growing company in a fast-paced technical environment where we provide products that help our customers provide awesome customer experience to their customers
• The Professional Services Implementation Engineer is a customer-facing role responsible for the implementation of Acqueon products.
• The successful candidate is enthusiastic and can easily communicate at all levels from business users to technical engineers.
• You will primarily work remotely but there’s opportunities to work onsite too.
• You will be a consultant and product SME as you interface with end users to assess their current processes and gather their requirements.
• You will use what you have learned to implement, configure, and test the Acqueon software in the customer’s environment.
• Understand omni channel communication technologies and their role in the contact center
• Good listening and comprehension skills.
• A natural ability to dig in and resolve technical issues in structured manner
• Have a commitment to excellence in taking care of our customers and expect the same from others
• Experience with deploying products in cloud platforms (AWS, Azure, etc.)
• Experience working with one or more Contact Center software suites such as Cisco UCCE, Amazon Connect, Nice InContact, Twilio, Avaya, or Genesys
• Previous experience with outbound contact center products is a plus
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos