Customer Success Manager

About HighLevel

HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, from marketing agencies to entrepreneurs to small businesses and beyond. Our platform empowers users across industries to streamline operations, drive growth, and crush their goals.

HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages 470 terabytes of data distributed across five databases, operates with a network of over 250 micro-services, and supports over 1 million domain names.

About the Role

We’re looking for a Lead Software Engineer to join our Communities Team, which empowers businesses and creators to build vibrant, branded spaces where members can connect, share content, and engage in meaningful discussions. Communities power social interaction and collaboration across web and mobile for over 1 million active users, helping creators and agencies deepen relationships with their audiences.

As a Lead Engineer, you’ll architect and scale the systems behind posts, feeds, notifications, memberships, and moderation workflows - all while ensuring data security, privacy, and reliability in a multi-tenant environment. You’ll tackle complex problems in real-time updates, multi-tenant access control, and performance optimization while collaborating with product and infrastructure teams to shape the long-term technical roadmap. This role offers the opportunity to deliver a highly engaging experience at scale for the growing creator and business ecosystem.

Responsibilities

• Lead the design and development of scalable, high-performance systems to improve reliability, latency, and throughput across time-sensitive APIs and workflows
• Own features end-to-end — from architecture and implementation to testing, deployment, and ongoing optimization.
• Work hands-on with technologies like NestJS, Firestore, MongoDB, PostgreSQL, Redis, Queuing Systems and Service Mesh-based microservices.
• Drive technical direction across both product features and platform layers to ensure stability, scalability, and maintainability.
• Integrate and optimize AI-assisted development tools, improving developer productivity while ensuring accuracy and minimizing hallucinations.
• Collaborate closely with Product, Design, and AI teams to deliver impactful, user-facing features and backend systems.
• Mentor and support other engineers, fostering a culture of technical excellence, learning, and ownership.
• Proactively identify and solve performance bottlenecks, scalability challenges, and security concerns in a multi-tenant environment.

Requirements

• 6+ years of backend engineering experience, including designing fault-tolerant systems and working on high-scale platforms.
• Deep expertise in distributed systems, event-driven architectures, and asynchronous job processingStrong experience with relational and NoSQL data models (especially with complex temporal data)
• Experience with modern front-end frameworks (e.g., React, Vue, Angular) and building full-stack web applications.
• Proven track record of architecting complex systems and delivering scalable, high-performance web apps in production.
• Strong understanding of software design patterns, API design, and microservices architecture in a multi-tenant environment.
• Skilled in guiding technical architecture, making high-impact engineering decisions, and mentoring fellow engineers.
• Experience with code quality practices, automated testing, CI/CD pipelines, and dev tooling optimization.
• Excellent problem-solving skills, with clear and collaborative communication across cross-functional teams.

Preferred Experience

• Experience with AI Tools and contributions to open-source tools, internal platforms or engineering blogs

More about us -

Our People

With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.

Our Impact

Every month, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen. Learn more about us on our YouTube Channel or Blog Posts

Role & Responsibilities:

• Individuals are responsible for all traditional development activities analysis, design, coding, testing, and documentation.
• Add new features to existing Windows and Web-based applications in Visual Studio 2019. Interacting with the internal team.
• Transform business and design needs into innovative products.
• Drive all projects to completion within deadlines.
• Perform thorough testing to find issues ahead of time.
• Engineering software needs a more precise analysis & coding skillset 
• Enhance skillset by working with fortune 500 clients
• Interacting with the internal team. 

Qualifications:

• B.E in computer science or related fields.
• Hands-on development experience with web & database technologies (MS SQL).
• Excellent programming & communication skills Strong problem-solving, judgmental, and decision-making skills.
• Ability to work at the tactical and strategic levels of IT initiatives.
• Impressive hands-on experience in .Net technologies. Impressive hands-on experience and knowledge with C#, SQL, JSON, XML, Win Forms & MVC, Angular, JavaScript, jQuery, HTML/CSS.
• Self-Motivated, flexible & Innovative.

Experience:2+ Years

We are seeking a dynamic and experienced Digital Marketing Executive to join our team. The ideal candidate should possess a proven track record of acquiring leads through various digital channels, including Facebook, LinkedIn, YouTube, and Google. Additionally, the candidate should have expertise in promoting Business Software products such as ERP, CRM, Mobile Apps, BI Tools, etc. through targeted marketing strategies.

Roles & Responsibilities:

Lead Generation: Develop and execute digital marketing campaigns to generate high-quality leads through Facebook, LinkedIn, Google, and other relevant platforms.

Business Software Promotion: Plan and implement result-driven marketing strategies to promote our range of Business Software products to a targeted audience.

Social Media Management: Manage and create engaging content for our social media platforms to enhance brand presence and drive user engagement.Paid Advertising: Optimize paid advertising campaigns to maximize lead generation and brand awareness.

Email Marketing: Utilize Mailchimp and other email marketing tools to design and execute effective email campaigns to nurture leads and engage existing customers.

Brand Campaigns: Conceptualize and execute brand campaigns on social media and other channels to enhance brand visibility and recognition.

Analytics and Reporting: Monitor and analyze the performance of digital marketing campaigns using various analytical tools and provide insights for continuous improvement.

SEO and Content Marketing: Collaborate with the content team to optimize website content for SEO and strategize content marketing initiatives.

Market Research: Stay up-to-date with industry trends, competitor activities, and customer preferences to refine marketing strategies.

Requirements:

Proven Experience: Minimum of 2 years of successful experience in digital marketing with a focus on lead generation and brand promotion.

Software Marketing: Strong knowledge and experience in promoting Business Software products such as Odoo, ERP, CRM, Mobile Apps, BI Tools, etc.Social Media Expertise: Proficiency in managing and conducting brand campaigns across various social media platforms.

Lead Generation: Demonstrated ability to generate quality leads through Facebook, LinkedIn, Google, Youtube and other digital channels.

Email Marketing: Experience in executing effective email marketing campaigns using Mailchimp or similar tools.

Analytical Skills: Proficient in analyzing campaign performance data and translating it into actionable insights.

Creativity and Innovation: A creative mindset with the ability to develop unique marketing strategies.

Excellent Communication: Strong written and verbal communication skills to create compelling content and interact with the target audience.

Preferred Qualification:

Bachelor's Degree in Marketing

Bachelor's Degree in Business or Business Administration

Bachelor's Degree in Communication

Bachelor's Degree in Digital Media

Bachelor's Degree in Information Technology or Computer Science

Bachelor's Degree in Public Relations or Journalism

Bachelor's Degree in Graphic Design or Multimedia Arts

Bachelor's Degree in E-commerce or Digital Business

Responsibilities:

.Create exclusive distributors, exclusive super stockiest and business associates for the company towards business growth.

.Guide, coordinate and make strategic marketing plans for the sales team working under his jurisdiction.

.Finding and developing new markets and improving sales.

.Keep abreast with stock reports, inventory, product orders, re-order etc.

Requirements:

.Bachelor's degree in business, marketing or a related field.

.Experience in sales, marketing or related field.

.Strong communication skills and excellent organizational skills.

.Proficient in Word, Excel, Outlook, and Powerpoint.

Key Requirements:

• Prior experience in content marketing, content growth, and SEO
• Working knowledge of search engine optimization practices
• Outstanding ability to think creatively, strategically, and identify and resolve problems
• Excellent verbal and written communication skill
• Ability to work within a team and independently
• Familiarization Google analytics
• Experience with website optimization tools
• Strong organizational, time management, and analytical skills

Responsibilities:

• Reviewing and analyzing client sites for areas that can be improved and optimized
• Preparing detailed strategy reports
• Identifying powerful keywords to drive the most valuable traffic
• Running PPC campaigns
• Writing powerful calls-to-action to convert visitors
• Filling websites and other content with effective keywords
• Writing effective SEO content for blogs, websites and social media accounts
• Developing link building strategies>
• Analyzing keywords and SEO techniques used by competitors
• Keeping updated on both white hat and black hat SEO strategies to avoid stay within search engine guidelines
• Compiling and presenting SEO guidelines

• Job Brief:

We are looking for a Business Development Executive (BDE) who’s a fresher or having 5 years’ experience in IT (Information Technology) industry to establish and maintain long-term relationships with domestic as well as international clients. You will resolve any issues that arise to ensure clients are satisfied with our services. We are into Software Development, Website Development, Web Designing, Mobile Application Development, Digital Marketing & other services.

Softices is Urgently looking for Business Development Executive for the current vacancies we have. As this is an urgent requirement, so only interested candidates apply.

We don't just offer Job, but we offer Career growth.

Position:  Business Development Executive

Experience:  Fresher to 5 years in IT Industry

Salary:  Don’t worry about it, if you have right skills.

• Your Responsibilities:

• Candidate should have prior Sales / BDE / BDM experience in the Software Development Company (Mobile & Web)
• Generating business through online freelancing portals like UpWork, GURU, Freelancer, etc.
• Candidate should know how to generate business through Social Networking sites like Facebook, LinkedIn etc.
• Must Exp. with bidding sites like Upwork, Guru, Lead generator, Calling, Drafting of proposals, Client interaction, Negotiation, also coordinate with technical team.
• Must be able to make proposals and replies to the leads.
• Must understand the running website /application development and must be able to explain those to the clients.
• Must have good Marketing skills, Expert in Social Media, Work individually & within the team.
• Market research about the client to be targeted.

• Skill-set & Experience:

• Must have Experience with #UPWORK, #GURU, #PPH, #FIVER bidding portals.
• Must have expertise on LinkedIn.
• Strong Communication, Presentation Skills.
• Convincing, Negotiation skills.
• Must have knowledge into Lead Generation and closure.
• Must have experience with Client Communication and Team handling.
• Expertise on writing Business Proposals will be plus point.
• Project Management Skills.

• Qualification:

• Bachelor’s Degree or any relevant degree.

• Company Profile:

Greetings from Softices Consultancy Pvt. Ltd.!!

We are leaders in Digital Services having a global client base and striving to create the firm of the future. We believe that bringing together People, Business & Technology is the way forward. At SOFTICES, we take an innovation-led approach to help clients "imagine and invent" their future and we combine our capabilities to invent, develop, and deliver disruptive innovations for clients, and to scale them faster.

SOFTICES provides a wide array of scalable, flexible, strategic and end to end software development and support services. Our expertise is in customized Mobile and Web solutions, Enterprise Application Management and Infrastructure Management.

• Benefits @Softices:

• 5 days working.
• No Bond System.
• 18 Paid leaves + 10 Holidays.
• Medical Insurance.
• On time Salary.
• Flexible Office Timings.
• Celebrations – Birthday, Festivals, Events, Picnics, Movies, Dinner etc.
• Technical Growth (Knowledge Sharing Program) to learn new things.
• Paid Subscriptions of Channels.
• Games Indoor & Outdoor.
• Team and Company Dinner.

Location: Mota Varachha, Surat, Gujarat.

No. of Openings:  Always open for the right candidate.

 Other Information:

Company Website: https://softices.com/">https://softices.com/

Company Location: https://g.page/softices?share

The ideal candidate will be responsible for designing, developing, testing, and debugging responsive web and mobile applications for the company. Using JavaScript (React), HTML, and CSS, this candidate will be able to translate user and business needs into functional frontend design. Someone with prior experience with Gatsby, Hasura, Redux, etc and live projects to showcase will get prioritised.

Responsibilities

• Designing, developing, and testing UI for mobile and web applications
• Build reusable code and libraries for future use
• Accurately translate user and business needs into functional frontend code

Qualifications

• Bachelor's degree or equivalent in Computer Science
• 2+ years' experience in frontend development
• Familiarity using Scrum/Agile development methodologies
• Experience building object oriented web applications in JavaScript, HTML5, and CSS3

• Manage sales operations in assigned district to achieve revenue goals.
• Supervise sales team members; the BSMs, on daily basis and provide guidance whenever needed.
• Identify skill gaps and conduct trainings to sales team.
• Work with team to implement new sales techniques to obtain profits.
• Assist in employee recruitment, promotion, retention and termination activities.
• Conduct employee performance evaluation and provide feedback for improvements.
• Contact potential customers and identify new business opportunities.
• Stay abreast with customer needs, market trends and competitors.
• Maintain clear and complete sales reports for management review.
• Build strong relationships with customers for business growth.
• Analyze sales performances and recommend improvements.
• Ensure that sales team follows company policies and procedures at all times.
• Develop promotional programs to increase sales and revenue.
• Plan and coordinate sales activities for assigned projects.
• Provide outstanding services and ensure customer satisfaction.