Customer Success Manager

About TIFIN:

TIFIN is a cutting-edge fintech platform transforming financial lives through AI and investment intelligence. Backed by industry leaders like JP Morgan and Morningstar, we're dedicated to personalizing wealth experiences, akin to how AI has revolutionized entertainment, but with the critical responsibility of delivering superior financial outcomes. We blend design and behavioral science with investment intelligence to create engaging software and APIs that empower better investor outcomes. Our mission is to recognize each individual's unique needs and goals, matching them to tailored financial advice and investments across our marketplace and various divisions.

Our Values: Go with your GUT

• Grow at the Edge: We embrace personal growth, stepping out of comfort zones, and putting ego aside to unlock genius. We operate with self-awareness and integrity, striving for excellence without excuses.
• Understanding through Listening and Speaking the Truth: Transparency is key. We communicate with radical candor, authenticity, and precision to foster shared understanding. We challenge ideas, but once a decision is made, we commit fully.
• Win for Teamwin: We thrive in our genius zones and take full ownership of our work. We inspire each other with energy and attitude, collaborating seamlessly to achieve collective success.

The Opportunity:

TIFIN is seeking a highly skilled and experienced LLM Engineer to join our innovative, remote-first team. This is a unique opportunity to shape the future of personalized financial experiences by leveraging your expertise in Large Language Models (LLMs) and Generative AI. As an early-stage startup, we're looking for an independent contributor and leader who is ready to build systems from the ground up and own outcomes.

What You'll Do:

• Collaborate closely with design and product teams to craft intuitive and engaging conversational AI experiences for our users.
• Work autonomously to deliver high-quality features, taking full ownership of project outcomes.
• Analyze and leverage our extensive data to create highly personalized experiences.
• Fine-tune LLMs with proprietary data to enhance model performance and relevance for our specific use cases.
• Implement various RAG (Retrieval-Augmented Generation) approaches to augment LLMs with relevant, up-to-date, and domain-specific information.
• Act as both a technical leader and an individual contributor, embodying the startup mentality of doing "whatever it takes" to succeed.
• Design and set up new workflows, systems, and tools from scratch, with support from the wider team.

What You'll Bring:

• 8+ years of professional experience in software engineering or a related field.
• Proven experience working with Large Language Models (LLMs) and Generative AI technologies.
• Demonstrated experience in building and deploying conversational bots.
• Hands-on experience with fine-tuning machine learning models, specifically LLMs.
• Proficiency in utilizing RAG-based approaches for LLM augmentation.
• A strong understanding of financial concepts and investing is a significant plus, though not strictly required.
• Ability to thrive in a fast-paced, startup environment, with a proactive and problem-solving mindset.
• Excellent communication skills and the ability to articulate complex technical concepts clearly.

Our Benefits Package Includes:

• Competitive salary with performance-linked variable compensation.
• Comprehensive medical insurance.
• Tax-saving benefits.
• Flexible Paid Time Off (PTO) policy and company-paid holidays.
• Generous Parental Leave: 6 months paid maternity leave, 2 weeks paid paternity leave.

TIFIN is an equal-opportunity employer, valuing diverse talents and perspectives. We encourage all qualified applicants to apply, regardless of background.

Position: Tableau Developer

Experience: 5-7 years

Location: Bangalore

Key Responsibilities:

· Design, develop, and maintain interactive dashboards and reports using Tableau, ensuring high-quality visualizations that meet business requirements.

· Write and optimize complex SQL queries to extract, manipulate, and analyse data from various sources, ensuring data integrity and accuracy.

· Stay updated on technologies and trends related to data visualization and analytics, including advanced analytics, big data, and data science. Familiarity with tools such as R, Python, and SAS is a plus.

· Utilize Snowflake for data warehousing solutions, including data modelling, ETL processes, and performance tuning to support Tableau reporting.

· Work effectively in interdisciplinary global teams, influencing stakeholders within a matrix organization to ensure alignment on reporting solutions.

· Incorporate Tableau best practices in reporting solutions and guide team members in their use to enhance overall reporting quality.

· Utilize excellent analytical and problem-solving skills to address data-related challenges and provide actionable insights.

· Communicate effectively with both technical and non-technical stakeholders to understand their reporting needs and deliver tailored solutions.

· Additional Skills: Experience with other visualization tools (e.g., Spotfire, Power BI) and programming languages (e.g., R, Python, JavaScript) is advantageous.

Qualifications:

· Bachelor’s degree in informatics, Information Systems, Data Science, or a related field.

· 5+ years of relevant professional experience in data analytics, performance management, or related fields.

· Strong understanding of clinical development and/or biopharma industry practices is preferred.

· Proven experience in completing computerized systems validation and testing methodologies, with an awarenes

Review Criteria

• Strong UAT / Functional Test Lead Profiles
• Minimum 7 years of overall testing experience, with at least 3 years of recent UAT experience, primarily in manual testing for large enterprise or government project
• Must have worked on minimum 2 national-level e-Governance, public sector, enterprise, or marketplace projects in a UAT lead or ownership role
• 3+ years of team handling experience, leading 7–8 QA/UAT members, including task assignment, review, mentoring, and delivery ownership
• Must have complete ownership of UAT activities, including UAT planning, execution, acceptance sign-off, defect management, retesting, and regression cycles.
• Must have strong hands-on manual testing experience, with the ability to create test scenarios and test cases from BRDs, user stories, functional documents, and Figma/UI screens.
• Must be able to understand HLD/LLD documents and API specifications and perform manual API testing based on business logic.
• Must have BE/BTech/MTech/MBA (BSc/BCA alone is not acceptable; with Bsc/BCA candidates must have a relevant postgraduate degree MCA/MTech)
• Do not consider candidates with automation-heavy profiles or those lacking strong manual UAT and leadership experience
• Candidate must be based within Delhi NCR (100 km radius)

Preferred

• (Certification): ISTQB Advanced Test Manager or equivalent is preferred

Job Specific Criteria

• CV Attachment is mandatory
• Have you worked on at least 2 national-level e-Governance / enterprise / marketplace projects, If yes, Name the projects and company where you did these projects?
• What was the maximum team size of QA you have managed?
• How many years of Manual Testing experience?
• How many years of Automation Testing experience?
• Name two relevant UAT projects you have worked on?
• Are you willing to relocate to Delhi and why (if not from Delhi)?
• Are you available for a face-to-face round?

Role & Responsibilities

• 8 + years’ experience in UAT, with at least 2 National-level e-Governance solutions / Enterprise platforms / Marketplace projects.
• Proficiency in test planning, execution oversight, acceptance criteria definition, defect triage, regression cycle management.
• Proficient in understanding business requirements by going through BRDs, User Stories, Figma screens to define test scenarios and test cases.
• Ability to analyze high level and low-level design documents, API specifications to identify the business logic developed and create test cases to test the APIs.
• Hands-on experience of defining high quality test scenarios, test cases with ability to review and guide the test team members in doing the same.
• Education/Certifications: B.E./ B.Tech. / MTech/ MCA/ MS (Computer Science/IT)/ISTQB Advanced Test Manager or equivalent required.

Ideal Candidate

• 8 + years’ experience in UAT, with at least 2 National-level e-Governance solutions / Enterprise platforms / Marketplace projects.
• Proficiency in test planning, execution oversight, acceptance criteria definition, defect triage, regression cycle management.
• Proficient in understanding business requirements by going through BRDs, User Stories, Figma screens to define test scenarios and test cases.
• Ability to analyze high level and low-level design documents, API specifications to identify the business logic developed and create test cases to test the APIs.
• Hands-on experience of defining high quality test scenarios, test cases with ability to review and guide the test team members in doing the same.
• Education/Certifications: B.E./ B.Tech. / MTech/ MCA/ MS (Computer Science/IT)/ISTQB Advanced Test Manager or equivalent required.

Function: Product

Reports to: Founders

Location: Bangalore

Job type: 6 days WFO

Your Role at Pathfinder

As a Full Stack Developer, you'll be primarily responsible for architecting and developing the platform that will be our interface with the outside world. You'll develop the platform end-to-end such that it is a reflection of who we are, our core capabilities and what we have to offer to the early stage startups. 

What You’ll do

• Own the entire platform end-to-end. Develop and enhance our website and client dashboards.
• Convert UX/UI designs into modular, reusable and scalable components using Next.js and React.js 
• Ensure applications are fully responsive and the visuals adapt to all resolutions, cross-browser and cross-device compatible. 
• Optimize performance (lazy-loading, code-splitting) to reduce load times. 
• Build backend systems, database that support CRUD operations. 
• Develop database schemas, stored procedures, and queries using Notion or any other database systems. 
• Maintain version-control workflows using Git, branch strategies and pull requests.
• Stay abreast of emerging trends and propose improvements to our stack.
• Collaborate with UI/UX designers to translate design mockups and wireframes into responsive, pixel-perfect web applications.

You’ll thrive here if you

• 2-5 years’ hands-on experience in full stack development. 
• Strong proficiency in React.js and Next.js frameworks. 
• Solid understanding of JavaScript (ES6+), TypeScript, HTML5 and CSS3.
• Ability to design the UI from scratch without using pre-existing CSS libraries.
• Proven ability to debug complex issues and optimize performance.
• Excellent communication skills in English, both verbal and written.
• Strong problem-solving aptitude and attention to detail.

Good to Have

• Experience with server-side rendering and static/dynamic site generation.
• Familiarity with CI/CD pipelines (e.g. GitHub Actions, Jenkins) 
• Basic understanding of backend technologies (Node.js, Express) 
• Experience in performance prowling (Lighthouse, Chrome DevTools) 

Working Style

We value speed, precision, and reliability in execution. To thrive here, you’ll bring:

• Operator Mindset – Ability to think from multiple perspectives and execute diligently. 
• Detail Discipline – Exhibit attention to detail, coherence and rigour in work.
• Adaptive Creativity – Look beyond the obvious and bring your individual flavour in your work.
• Builder's Accountability - When something breaks in production, you own it through resolution. You don't pass the bug.
• Documentation Habit – You write code others can read, and you leave context behind you (Example - comments).

Job Description:

We are looking for enthusiastic and confident freshers to join our IT Sales team. This role involves learning about cybersecurity solutions, conducting product demos, interacting with potential clients, and supporting sales growth.

Key Responsibilities:

• Assist in identifying sales opportunities
• Conduct product demonstrations with guidance
• Engage with clients to understand their needs
• Support the sales team in daily operations

Qualifications

• 3-5 years of experience of working across the full testing lifecycle
• Experience in creating optimal test strategies and test plans
• Expertise in automation and manual testing of APIs, UI, database and apps
• Knowledge of automated testing tools 
• Comfortable with SQL
• Knowledge of CI/CD pipeline is desirable
• Good written and verbal communication skills
• Highly responsive in resolving issues
• Good team player with an attitude 

• Strong Systems Experience- Linux, networking, cloud, APIs
• Scripting language Programming - Shell, Python
• Strong Debugging Capability
• AWS Platform -IAM, Network,EC2, Lambda, S3, CloudWatch
• Knowledge on Terraform, Packer, Ansible, Jenkins
• Observability - Prometheus, InfluxDB, Dynatrace,
• Grafana, Splunk • DevSecOps-CI/CD - Jenkins
• Microservices
• Security & Access Management
• Container Orchestration a plus - Kubernetes, Docker etc.
• Big Data Platforms knowledge EMR, Databricks. Cloudera a plus

Hiring for GCP compliant cloud data lake solutions for clinical trials for US based pharmaceutical company.

Summary

This is a key position within Data Sciences and Systems organization responsible for data systems and related technologies. The role will part of Amazon Web service (AWS) Data Lake strategy, roadmap, and AWS architecture for data systems and technologies.

Essential/Primary Duties, Functions and Responsibilities

The essential duties and responsibilities of this position are as follows:

• Collaborate with data science and systems leaders and other stakeholders to roadmap, structure, prioritize and execute on AWS data engineering requirements.
• Works closely with the IT organization and other functions to make sure that business needs and requirements, IT processes, and regulatory compliance requirements are met.
• Build the AWS infrastructure required for optimal extraction, transformation, and loading of data from a vendor site clinical data sources using AWS big data technologies
• Create and maintain optimal AWS data pipeline architecture
• Assemble large, complex data sets that meet functional / non-functional business requirements
• Identify, design, and implement internal process improvements: automating manual processes, optimizing data delivery, re-designing infrastructure for greater scalability, etc.
• Build analytics tools that utilize the data pipeline to provide actionable insights into customer acquisition, operational efficiency, and other key business performance metrics
• Work with stakeholders to assist with data-related technical issues and support their data infrastructure needs
• Create data tools for analytics and data scientist team members that assist them in building and optimizing our product
• Work with data and analytics experts to strive for greater functionality in our data systems

Requirements

• A minimum of a bachelors degree in a Computer Science, Mathematics, Statistics or related discipline is required. A Master's degree is preferred. A minimum of 6-8 years technical management experience is required. Equivalent experience may be accepted.
• Experience with data lake and/or data warehouse implementation is required
• Minimum Bachelors Degree in Computer Science, Computer Engineering, Mathematical Engineering, Information Systems or related fields
• Project experience with visualization tools (AWS, Tableau, R Studio, PowerBI, R shiny, D3js) and databases. Experience with python, R or SAS coding is a big plus.
• Experience with AWS based S3, Lambda, Step functions.
• Strong team player and you can work effectively in a collaborative, fast-paced, multi-tasking environment
• Solid analytical and technical skill and the ability to exchange innovative ideas
• Quick learner and passionate about continuously developing your skills and knowledge
• Ability to solve problems by using AWS in data acquisitions
• Ability to work in an interdisciplinary environment. You are able to interpret and translate very abstract and technical approaches into a healthcare and business-relevant solution

Rejolut is among the fastest-growing and award winning Tech companies working on leading technologies namely Blockchain, Machine Learning & Artificial Intelligence, Complex mobile & Web Apps, IoT, etc.Rejolut is a venture-backed company with clients in over several countries namely Malaysia Airlines,gba global,my-earth,biomes, Dlg-hub,etc.

We are looking for Tech geeks having hands-on experience and in love with building scalable, distributed and large web/mobile products and tech solutions. He/She must be an excellent problem solver with passion to self-learn and implement web technologies (frontend + backend). He/She would be responsible for the architecture design, code review, and technology build and deployment activities of the product. 

Responsibilities:-

- Own the product development from scratch.

- Architect scalable, distributed and large-scale web and mobile solutions from scratch.

- Code for fresh development and to troubleshoot and resolve issues.

- Writing reusable, testable, and efficient code.

- Creating database schemas that represent and support business processes.

- Design and implementation of low-latency, high-availability, and performant applications.

- Able to learn & implement new technology/framework/library at God Speed.

- Customer-focused, react well to changes, work with teams and be able to multitask.

- Experience and knowledge of open-source tools and frameworks, broader cutting edge technologies around server side development. 

Desired Candidate Profile:-

- A Bachelor's degree in Computer Science or related field(or combined with related experience)

- Strong Expertise in Node.js/Javascript

- Hands-on experience in writing Node.js applications

- Deep knowledge of Restful APIs, Web Services, command-line programs and solid design principles.

- Knowledge of Node.js and frameworks like Express.js,Sails.js,StrongLoop, Meteor,Loopback.js, etc

- Knowledge of SQL and NoSQL database(MongoDB)

- Knowledge of tools like Docker, Git, Postman, JSdocs, etc.

- Well versed with front-end technologies - HTML5, and CSS3, AWS, GCP, Azure, Good hold on CLI command, OS

- Proficiency in multiple programming languages, both dynamic(Javascript, Python, Ruby, etc.) and strongly typed object-oriented language.

- Implementing automated testing platforms and unit tests.

- Must be a proven performer and team player that enjoys challenging assignments in a high energy, fast growing and start-up workplace.

- Good communication and interpersonal skills

Rejolut - As a Career Differentiator

 - We are a young and dynamic team who are obsessed with solving futuristic and evolutionary business problems at scale with the next generation technology like blockchain, crypto and machine learning. Focuses on empowering people across the globe to be technically efficient, making advancements in technology and providing new capabilities that were previously thought impossible.

- We provide exposure to higher learning opportunities so that you can work on complex and cutting edge technology like React, React Native, Flutter, NodeJS, Python, Go, Svelte, WebAssembly. Strong expertise in  blockchain and crypto technology and working with the networks like Hedera Hashgraph, Tezos, BlockApps, Algorand, Cardano.

- We maintain high end transparency with clients and employees as Visibility unlocks Efficiency and trust unlocks Visibility.

- Company is backed by two technology Co-founders, well-versed with consumer applications and their work has been downloaded millions of times and have led teams in leadership positions in companies like Samsung, Purplle, Loylty Rewardz.

Benefits :

> Health Insurance

> Work from Home

> Fast growth and more visibility into the company

> Experience to work on the latest technology

> Competitive Learning Environment with supportive co-workers

> Employee friendly HR Policies

> Paid leaves up to certain limits

> Competitive salaries & Bonuses

> Liberal working atmosphere

> Get mentored by the best in the industry

Schedule:

- Day Shift/Flexible working hours

- Monday to Friday

• Develop, record and maintain cutting edge web-based PHP applications on portal plus premium service platforms
• Build innovative, state-of-the-art applications and collaborate with the User Experience (UX) team
• Ensure HTML, CSS, and shared JavaScript is valid and consistent across applications
• Prepare and maintain all applications utilizing standard development tools
• Utilize backend data services and contribute to increase existing data services API
• Lead the entire web application development life cycle right from concept stage to delivery and post launch support
• Convey effectively with all task progress, evaluations, suggestions, schedules along with technical and process issues
• Document the development process, architecture, and standard components
• Coordinate with co-developers and keeps project manager well informed of the status of development effort and serves as liaison between development staff and project manager
• Keep abreast of new trends and best practices in web development