Cutshort logo
FinTech SaaS Firm logo
Customer Success Manager
FinTech SaaS Firm
Customer Success Manager
Jobdost's logo

Customer Success Manager

at FinTech SaaS Firm

Agency job
4 - 6 yrs
₹10L - ₹16L / yr
Bengaluru (Bangalore)
Skills
Customer Success
SaaS
Vendor Management
Hubspot
skill iconPostman

Responsibilities :

  • Get involved in the entire customer lifecycle from onboarding through the duration of their subscription period
  • Provide product training to enable the customers to realize the potential of Empuls.
  • Identify product usage gaps and provide actionable solutions to the customers.
  • Build value-based relationships with customers and create Xoxoday champions.
  • Conduct Strategic Business Reviews (EBRs and QBRs) to understand customer lifecycle milestones, communicate the value of our product, showcase ROI,
  • Drive desired customer outcomes through a consultative approach.
  • Identify opportunities for upselling and cross-selling along with the Account Managers.
  • Communicate and brainstorm with the product team on customer feedback and help refine the product roadmap.
  • Work with the marketing team to execute customer surveys, case studies, etc.
  • Optimize existing processes within the company and actively enhance all Customer Success initiatives.
  • Drive customer advocacy through reviews, testimonials, and customer meetups; and create a center of excellence within the customer's organization.

Requirements:

  • Has relevant 4 to 6 years of work experience in a Customer Success role in a B2B SaaS company
  • Hands-on with tools like Pendo, HubSpot, Postman etc.
  • Should be open to aligning with the different time zones based on business requirements.
  • Showcases exemplary written and verbal communication skills to work with Global Customers.
  • Has worked directly with Customers in the Americas or European region.
  • Has an exceptional ability to communicate and foster positive business relationships.
  • Demonstrates a deep understanding of customers concerns and thoughts regarding the use of products.
  • Managed customers across different segments in the past and knows how to manage them differently.
  • Exhibits a true passion for customers and for Customer Success.

What can you look for?

This a wholesome opportunity in a fast-paced environment that will enable you to juggle between concepts, yet maintain the quality of content, interact, and share your ideas and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the benefits of being at Xoxoday.

We are

Xoxoday is a rapidly growing fintech SaaS firm that propels business growth while focusing on human motivation. Backed by Giift and Apis Partners Growth Fund II, Xoxoday offers a suite of three products - Plum, Empuls, and Compass. Xoxoday works with more than 2000 clients across 10+ countries and over 2.5 million users. Headquartered in Bengaluru, Xoxoday is a 300+ strong team with four global offices in San Francisco, Dublin, Singapore, New Delhi.

Way forward

We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. We however assure you that we will attempt to maintain a reasonable time window for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status.


Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

Similar jobs

Pro asset-light lifestyles and the benefits. (GU1)
Pro asset-light lifestyles and the benefits. (GU1)
Agency job
via Multi Recruit by Chandra Kanth
Bengaluru (Bangalore)
2 - 5 yrs
₹12L - ₹14L / yr
skill iconPython
skill iconDjango
skill iconFlask
  • Integration of client-side elements developed by a frontend developers with server side logic
  • Building reusable code and libraries for future use
  • Test and debug programs
  • Coordinate with other team members to understand user requirements and provide technical solutions

 

Skills and Competencies:

  • Proficient knowledge of Python with a backend server framework like Flask or Django
  • Understanding accessibility and security compliance from the Business statement & implement them accordingly
  • Building API endpoints - Project structuring, build reusable components, etc
  • Integration of multiple data sources and databases into the application code
  • Creating database schemas that represent and support the business use case
  • Experience with building the infrastructure for serving the front-end app and assets would be a value-add
  • Experience with scripting for task automation and data analysis
  • Basic understanding of front-end technologies and platforms, such as JavaScript, HTML, and CSS would be a value-add
  • Professional, precise communication skills

 

Qualification and Experience:

  • B.E. / B. Tech. / MCA / PGDCA / M.Sc. (CS) /M.E. / M. Tech
  • At least 2 years of experience in Backend Development
  • Proficient knowledge of Python or any other back-end programming language
  • Demonstrated experience with Object Oriented design and development
  • Experience in working with MongoDB or other NoSQL databases would be a value-add
  • Knowledge of Microservices, Dockers, Kubernetes
  • Exposure to Google Cloud Platform and/or Amazon Web Services
Read more
Technology based luxury home design Company
Technology based luxury home design Company
Agency job
via Merito by Jinita Sumaria
Navi Mumbai, mumbai
2 - 4 yrs
Best in industry
Compliance
ROC
Finalisation of accounts
Account reconciliation

Our Client is a technology based luxury home design company that is committed to creating unique and personalized spaces for our clients. They are into interior designing for HNI clients for their luxury designing needs.


About the role:


  • Planning, Budgeting and Forecasting
  • Assist the Head Finance in overseeing the company's fiscal activities including planning, budgeting, and financial forecasting.
  • Working closely with Sales/Operations/Supply Chain team to ensure delivery of agreed budget.
  • To work with Business team in evaluation of monthly financial result, identify the reason for lower performance and work for corrective actions.
  • Meet accounting financial objectives by assisting Finance Head in forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions.
  • Statutory Compliances
  • Ensure timely compliance with all statutory and regulatory authorities including ROC compliances.
  • Avoid legal challenges by understanding current and proposed legislation, assisting Finance Head in enforcing accounting regulations, and recommending new procedures
  • Checking the bills to comply with local stipulations of finance, tax and relevant legal provisions.
  • Monitoring GST Returns - GSTR 1, GSTR 3B and Annual return in 9/9C; reconciliation of Input Tax Credit in books of accounts with GSTR 2A and Electronic Credit Ledger
  • Monitoring TDS compliance, deduction and monthly payment, preparation and submission of TDS returns
  • Financial Reporting
  • Assist and monitor day to day accounting (including accounts payable and accounts receivable)
  • Ensure hygiene of accounting processes.
  • Reconcile Account Receivable & Accounts Payable including ageing analysis.
  • Confirm financial status by monitoring revenue and expenses; coordinating the collection, consolidation, and evaluation of financial data; and preparing reports as required by management.
  • Prepare various month/quarterly/annual reconciliations.
  • Support in Audit completion - Statutory Audit and Internal Audit; submission of data related requirement & co-ordination with auditors



Requirements

  • CA with 3+ years of experience
  • Excellent Microsoft Office skills
  • Excellent organization skills: ability to plan and organize work so that it is efficient and effective
  • Experience in GST filing, TDS filing, and other statutory compliance are recommendatory.
  • Experience in Startup is an added advantage.
  • Strong analytical skills, communications and presentation skills are required.
  • Attention to details and drawing conclusions from large data are critical capabilities.


Read more
Navtech
at Navtech
6 recruiters
Megha Laddha
Posted by Megha Laddha
Remote only
2 - 6 yrs
₹4L - ₹12L / yr
skill icon.NET
ASP.NET
skill iconC#
ASP.NET MVC
Microservices
+2 more

Navtech is looking for a "Dot Net Developer" to work on cutting edge technologies combined with an ability to be innovative while creating solutions in a team environment.

We’re a fast-growing company with clients in the United States, UK, and Australia. You will join a team of talented developers, quality engineers, product managers whose mission is to impact above 100 million people across the world with technological services by the year 2030.

Responsibilities and Duties: 
1. Perform all phases of software engineering including requirements analysis, application design, architecture design, code development, and testing.
2. Design and implement product features in collaboration with business and IT stakeholders.
3. Design reusable components, frameworks, and libraries.
4. Work very closely with architecture groups and drive solutions.
5. Participate in an Agile/Scrum methodology to deliver high-quality software releases every 2 weeks through Sprints.
6. Design and develop innovative solutions to meet the needs of the business.
7. Mentor and guide other software engineers within the team.

Key Skills: Dot Net, ASP.NET, C#, .NET, MVC, Web API, Microservices, MS SQL

Required Experience and Qualifications: 
1. 2-6 years of hands-on experience in Dot Net.
2. Extensive experience in ASP.NET, C#, MVC, Web API, HTML5, CSS3, Bootstrap, Elastic Search, Javascript, and Ajax
3. Experience working with Databases (SQL Server, Oracle etc.)
4. Experience in working with Visual Studio tools, Git/TFS and IIS
5. Any SPA (Single Page Application) framework experience would be an added advantage (Angular, React JS).
6. Experience on MSMQ (Microsoft Message Queuing), Azure or AWS would be an added advantage.
7. Should have a Masters Degree /Bachelors (BS) in computer science, Software Engineering, IT, Technology Management or related degrees and throughout education in English Medium.
8. Should have good logical, analytical and communication skills with client interaction experience.

Benefits: 
1. Performance review and Appraisal Twice a year.
2. Competitive pay package with additional bonus & benefits.
3. Work with US, UK & Australia based industry renowned clients for exponential technical growth.
4. Medical Insurance cover of 5 lacs for self and family.
5. Work with a culturally diverse team from different geographies.
6. Covid Vaccination reimbursement.

Read more
Devnarayan Logistics LLP
Delhi
1 - 2 yrs
₹1.8L - ₹2L / yr
Communication Skills

Customer Service

Good Communication Skill

System Handling

Customer Queries Handling

Data Entries

Knowledge of MS

Read more
Matellio India Private Limited
Remote, Jaipur
4 - 30 yrs
₹7L - ₹30L / yr
Business Development
IT Services
Sales
IT service management
Communication Skills
+2 more

Roles & Responsibilities:

  • Present, promote and sell services using solid arguments to new and prospective customers
  • Perform cost-benefit and needs analysis of existing/potential customers to meet their needs.
  • Establish, develop and maintain positive business and customer relationships.
  • Reach out to customer leads through cold calling.
  • Expedite the resolution of customer problems and complaints to maximize satisfaction.
  • Achieve agreed upon sales targets and outcomes within schedule.
  • Coordinate sales effort with team members and other departments.
  • Analyze the territory/market’s potential, track sales and status reports.
  • Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
  • Keep abreast of best practices and promotional trends.
  • Continuously improve through feedback

Requirements:

  • Proven work experience of 6 years or more as a quota carrying individual into Software/Web Development Services Domain.
  • Has adequate knowledge of technology and jargons required for sales discussions.
  • Highly motivated and target driven with a proven track record in sales.
  • Excellent selling, negotiation and communication skills.
  • Prioritizing, time management and organizational skills.
  • Ability to create and deliver presentations tailored to the audience needs.
  • Relationship management skills and openness to feedback.
  • Hands on experience with tools like HubSpot/Salesforce would be an added advantage.
  • Should be comfortable with Background Verification of previous employment.
Read more
ZeMoSo Technologies
at ZeMoSo Technologies
11 recruiters
HR Team
Posted by HR Team
Remote only
6 - 12 yrs
Best in industry
skill iconJava
J2EE
skill iconSpring Boot
Hibernate (Java)

What You Will Do

● Create beautiful software experiences for our clients using design thinking, and lean and agile methodology.

● Work on world-class software products using the latest cutting-edge technologies and platforms.

● Work in a dynamic, collaborative, transparent, non-hierarchical culture.

● Work in collaborative, fast-paced, and value-driven teams to build innovative customer experiences for our clients.

● Help to grow the next generation of developers and positively impact the industry.


Basic Qualifications

● Experience: 5+ years

● Hands-on development experience in backend, Java, SpringBoot, Hibernate, SQL, MongoDB, Jenkins, Microservices, etc.

● Server-side development experience mainly in JAVA.

● Passion for software engineering and following the best coding concepts.

● Good to great problem-solving and communication skills.

● Experience in working with cross-border, distributed teams is a must. Nice to have Qualifications ● Product and customer-centric mindset

● Great OO skills, including design patterns.

● Experience with large-scale enterprise systems Get to know us better: https://www.zemosolabs.com.

Read more
company logo
Mohali, Ludhiana, Chandigarh, Amritsar, Patiala
0 - 3 yrs
₹1L - ₹2L / yr
Wordpress
skill iconPHP
skill iconJavascript
skill iconReact.js
skill iconAngular (2+)
+5 more
Requirement

  • Must know how to design the theme
  • Must know about the Plugin development
  • Good understanding of front-end technologies, including HTML5, CSS3, JavaScript, jQuery
  • Experience building user interfaces for websites and/or web applications
  • Experience designing and developing responsive design websites
  • Comfortable working with debugging tools like Firebug, Chrome inspector, etc.
  • Ability to understand CSS changes and their ramifications to ensure consistent style across platforms and browsers
  • Ability to convert comprehensive layout and wireframes into working HTML pages
  • Must know how to develop a website using Elementor.
  • Knowledge of how to interact with RESTful APIs and formats (JSON, XML)
  • Strong understanding of PHP back-end development
  • Good communication skills.
  • Generating WordPress themes and plugins.
  • Conducting website performance tests.
  • Must know how to design and develop an E-commerce Website in WordPress using Woocommerce Plugin.
Read more
Pawzeeble Infosol LLP
at Pawzeeble Infosol LLP
2 recruiters
Yash Sathe
Posted by Yash Sathe
Remote only
3 - 6 yrs
₹10L - ₹30L / yr
skill iconPHP
skill iconJavascript
skill iconReact.js
skill iconAngular (2+)
skill iconAngularJS (1.x)
+1 more

Job Description

 

We are looking for a PHP Developer responsible for managing front-end services and the interchange of data between the server and the users. Your primary focus will be the development of all front UI & Business logic. You will be responsible for integrating the front-end elements built. Therefore, a thorough understanding of all front-end elements is necessary.

 

Responsibilities

 

    • Integrating UI & developing Business Logic
    • Good understanding of Javascript and JQuery is a must.
    • Good knowledge of working with Cookies and Browser Sessions.
    • Experience working with File Handling Concepts.
    • Writing clean code and creating necessary components.
    • Build efficient, testable, and reusable PHP modules
    • Solve complex performance problems and architectural challenges
    • Integration of data storage solutions (may include databases, key-value stores, blob stores, etc.)
    • Understanding the fully synchronous behavior of PHP.
    • Understanding of MVC design patterns.
    • Knowledge of object oriented PHP programming.
    • Strong knowledge of the common PHP or web server exploits and their solutions.
    • Understanding fundamental design principles behind a scalable application.
    • Proficient understanding of code versioning tools, such as Git.
    • Experience in common third-party APIs (Google, Facebook etc).
    • Google maps integration
    • Working with reddis cache
    • Building pixel perfect UI with html and CSS
    • Good understanding of Session management in PHP
    • Writing maintainable code
    • Good understanding of concepts such as Lazy loading.
  • If you hold experience with backend technologies such as NodeJS, MongoDB & Express. It will be a significant advantage.

 

Skills And Qualifications

  • Strong knowledge of Core PHP. 
  • Understanding the fully synchronous behavior of PHP.
  • Understanding of MVC design patterns.
  • Knowledge of object oriented PHP programming.
  • Understanding accessibility and security compliance.
  • Strong knowledge of the common PHP or web server exploits and their solutions.
  • Understanding fundamental design principles behind a scalable application.
  • User authentication and authorization between multiple systems, servers, and environments.
  • Integration of multiple data sources and databases into one system.
  • Familiarity with limitations of PHP as a platform and its workarounds.
  • Familiarity with NoSQL databases and their declarative query languages is an advantage.
  • Proficient understanding of code versioning tools, such as Git.
  • Minimum 2+ years' experience in PHP frontend development.
Read more
Catalyst IQ
at Catalyst IQ
6 recruiters
Sidharth Maholia
Posted by Sidharth Maholia
Remote only
1 - 3 yrs
₹3L - ₹4L / yr
Key account management
Account Manager
Account Management
Communication Skills
MS-Excel
About Catalyst IQ
Catalyst IQ is an exclusive global community of CXOs from leading companies across industries. We help new-age company leaders develop economies of scale by catalyzing their respective organization's growth. Catalyst IQ helps start-ups and corporations solve their concurrent business challenges which include - Fund Raising, Leadership Hiring, and Business Development through Strategic Collaborations.

Job Description

Catalyst IQ is seeking a Key Account Manager to join our team. The ideal candidate would act as a bridge between the high-end clients that Catalyst IQ works with, which includes start-ups and unicorns, and the founders & the recruitment team.

Role Responsibilities
 Talking with the senior leadership of all the clients to thoroughly understand their
vision, their requirements & challenges in sourcing a particular role.
 Working with the co-founders to build up & execute sourcing strategies that the
recruitment team would work upon for each role.
 Managing the recruitment team, coordinating with the clients on a day-to-day level, and
handling the complete lifecycle of a candidate from the time when a candidate was sourced to when it accepts the offer.
 Helping the recruiters understand the role in-depth, the sourcing strategy, and the selling points of a company. This also involves talking to candidates at times as well to do a thorough hygiene check and to better sell the role.
 Managing all the tracking sheets & dashboards to have a more data-driven approach towards clients and the team.

Role Requirements

 1+ years of experience in the HR vertical.
 A hustler who is highly meticulous with a problem-solving mindset.
 A data-driven person with intermediate experience of using Google Sheets.
 Excellent in verbal communication & email writing.
 A good listener with a strong presence of mind.
 Prior experience in managing internal teams/clients would be a plus.
Read more
Telecommunique
at Telecommunique
1 recruiter
Hira Lal
Posted by Hira Lal
Pune
0 - 5 yrs
₹1L - ₹5L / yr
Business Development
Sales
Field Sales
Telesales
Telecommunique is a systems integrator and business transformation consulting firm focused on the IT & Telecommunications industry for SME and Corporates.
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos