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Customer Success Lead
Edtech Startup
Customer Success Lead
Qrata's logo

Customer Success Lead

at Edtech Startup

Agency job
via Qrata
4 - 10 yrs
₹10L - ₹25L / yr (ESOP available)
Bengaluru (Bangalore)
Skills
Customer Success
Account Management
  • As the first person in the customer success team, you'll be expected to setup repeatable processes and helping us scale the function as we grow
  • Customer obsession & talking to customers on a regular basis with great empathy.
  • Deliver a 11* customer experience on all touchpoints.
  • Manage a time agnostic team aligning with USA timezones.
  • Clear decision making in ambiguous situations and enabling a similar culture within the team.
  • Partner with product team to enable ground level learnings and ensuring that customer interests are met.
What are we looking for?
  • 4+ years working in Customer Success or an Account management role; this is a senior-level role.
  • Excellent verbal & written communication skills. You can explain complex issues in simple terms and adapt your tone for different users.
  • You are a self-starter that anticipates requests and doesn’t need a lot of oversight.
  • You nurture customer relationships and don't view them as transactional emails/calls.
  • We are location agnostic, We have a small garden office  Jayanagar, Bangalore (home to some of the best dosas in India) to jam together on anything that requires space.
  • You are somebody who shares the same ethos.

 
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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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Hello


Hope you are doing great


We have an Urgent & high-priority global opening with a leading consulting organization in Qatar. Immediate interview slots available. We are looking for a Senior Data & AI Consultant with strong Azure expertise to work in a highly client-facing consulting role.


🔹 Quick Role Overview

  • Role: Senior Data & AI Consultant
  • Location: Doha, Qatar (Onsite)
  • Employment Type: Full-time
  • Travel: GCC travel required
  • Experience Required: 8+ years
  • Domain: Data Strategy, Data Engineering, AI/ML, Consulting
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📌 Role Summary

The Senior Data & AI Consultant will play a critical role in driving enterprise Data & AI transformations across clients. This role blends data strategy, architecture, engineering, governance, and AI/ML delivery with strong consulting, stakeholder management, and pre-sales responsibilities.

You will work closely with CXOs, business leaders, and technical teams to design scalable Azure-based data platforms, develop advanced analytics and AI solutions, and guide organizations on responsible AI adoption.


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1. Data Strategy & Advisory

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  • Perform data maturity assessments and define improvement plans
  • Lead CXO-level workshops aligning business goals with Data & AI initiatives
  • Guide clients on responsible and ethical AI practices

2. Data Architecture & Engineering

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3. AI & Advanced Analytics

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🧠 Desired Skills & Competencies

✅ Must-Have

  • 8+ years of experience across Data, Analytics, and/or AI roles
  • Strong hands-on experience in the Azure ecosystem
  • Proven consulting and client-facing experience
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🔧 Technical Expertise (Any one or more areas)

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🎓 Education & Certifications

Required Qualification:

  • BCA / B.Sc. (Computer Science) / B.E. / B.Tech
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Must be result-driven. We’re investing in you—we expect results

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The database market is massive (the IDC estimates it to be $119B+ by 2025!) and MongoDB is at the head of its disruption. The MongoDB community is transforming industries and empowering developers to build amazing apps that people use every day. We are the leading modern data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity.

MongoDB is expanding our global team of consulting engineers to further our ongoing plans for worldwide growth!

MongoDB Professional Services works with customers of all shapes and sizes in all verticals, from tier-1 banks to small web startups, on a variety of interesting use cases from e-commerce platforms to trading systems to social media applications. Solve interesting problems, gain incredible cross-stack experience, work with the best and brightest people in the business, network with industry leaders, and see new places - all in a day’s work!

MongoDB consulting exists to support the development of our customers’ vision, accelerate customers’ time to value, and drive a multitude of customer adoption scenarios - from building new solutions to modernizing legacy applications or migrating to the cloud. Our consulting solutions ensure that organizations get the best out of MongoDB.

Be one of the recognized experts in this rapidly growing field in a high-growth software company successfully challenging the status quo of the database industry. 


Shift Timing

You will get an opportunity to work with Global customers (APAC, EMEA, and North America) So this would require you to work in monthly rotational shifts.

This role can be based out of our Gurugram/Bangalore Office or remotely in the India region.


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We’re looking for a highly technical individual, with strong problem-solving and communication skills, and is comfortable working closely with customers. 

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  • Confidence speaking and presenting in a collaborative customer setting
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  • Familiarity with Linux diagnostics and tuning; Windows tuning knowledge is a plus
  • Should have the strong capability with, minimally, both English and any local language - as necessary

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As a core member of the MongoDB Professional Services team, you will

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  • Work as part of a wider delivery team comprising fellow consulting engineers, project managers, and account teams
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  • Maintain the required level of billable utilization
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Do you know, Why MongoDB is a fantastic place to work and build your career?

  • Top NoSQL database in the world
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  • Enjoy a fun, inspiring culture that is engineering focused
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  • Learn, contribute, and make an impact on the product and community

Life at MongoDB

Our India office culture

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  • Regular group outings and opportunities to get to know your colleagues
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  • Comprehensive Health cover, dental cover, travel insurance & Life Insurance.
  • Free lunch twice per week and a fully stocked kitchen with healthy and sweet treats in office.
  • Macbooks are company standard
  • 26 weeks Maternity & 20 Paternity leave to spend time with new arrivals

 

let’s check out the below link to know more about the role and Flex Consulting Team in India:

https://www.mongodb.com/blog/post/meet-our-growing-flex-consulting-team


To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys.https://www.mongodb.com/blog/channel/culture"> Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.


MongoDB is an equal opportunities employer.

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Digital Marketing:

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About ZenOnco.io:

 

https://zenonco.io/">ZenOnco.io is the world’s first integrative oncology healthtech platform. At ZenOnco.io, we aim to extend life and improve the quality of life for cancer patients through integrative oncology treatment, which covers both medical treatment as well as complementary treatment (Nutrition, emotional wellness, fitness, and community support).

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Company introduction video: https://bit.ly/ZenOncoIOintroduction">https://bit.ly/ZenOncoIOintroduction

 

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* Prepares work to be accomplished by gathering information and materials.

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* Strong graphic design skills

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*  A keen eye for aesthetics and details

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* Bachelor’s degree in graphic design, industrial design, or interior design, or equivalent experience

* Experience in graphic designing: 1+ years

 

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* Some of the best people to work with (founders are IIM graduates and investment banker)

* An opportunity to make a difference in the lives of millions of cancer patients across the globe

* A great learning environment and opportunity to grow

 

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At Cityflo, we are solving the problem of commuting to the office which affects employees in big, populated Indian cities every day. Cityflo provides a bus experience like no other - we run premium AC buses for daily commuters.  We’re changing the way urban Indians commute and enabling everyone to reclaim hours of their time every day. Before the imposed lockdown due to coronavirus, we were serving about 7500 commuters per day. We plan to scale to 5,00,000 rides per day in the next 4 years in a profitable and sustainable manner.

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You can read more about our engineering and culture on our blog: https://blog.cityflo.com/tag/engineering/" target="_blank">https://blog.cityflo.com/tag/engineering/

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Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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