- As the first person in the customer success team, you'll be expected to setup repeatable processes and helping us scale the function as we grow
- Customer obsession & talking to customers on a regular basis with great empathy.
- Deliver a 11* customer experience on all touchpoints.
- Manage a time agnostic team aligning with USA timezones.
- Clear decision making in ambiguous situations and enabling a similar culture within the team.
- Partner with product team to enable ground level learnings and ensuring that customer interests are met.
- 4+ years working in Customer Success or an Account management role; this is a senior-level role.
- Excellent verbal & written communication skills. You can explain complex issues in simple terms and adapt your tone for different users.
- You are a self-starter that anticipates requests and doesn’t need a lot of oversight.
- You nurture customer relationships and don't view them as transactional emails/calls.
- We are location agnostic, We have a small garden office Jayanagar, Bangalore (home to some of the best dosas in India) to jam together on anything that requires space.
- You are somebody who shares the same ethos.
Shubham Vishwakarma
Full Stack Developer - Averlon
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Did you know?
We are a certified Great Place to Work organization! CashKaro is India’s largest Cashback and Coupons website, backed by Mr. Ratan Tata & Kalaari Capital. Considered one of India’s hottest start-ups, we are building the future of India’s Offers and Cashback Industry. We work on the same tech stack as Facebook, Google, Flipkart & more. Want to know more? Check us out on: https://cashkaro.com
Why CashKaro is the Right Place for you
1. Work on best in-class technology: Our tech stack is on part with the world best companies
2. Don’t copy products, innovate: CashKaro is building some of the world’s most advanced solutions in Cashback & Coupons Industry
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http://www.banyandata.com" target="_blank">www.banyandata.com
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If the above assignment and work practice are exciting you, then apply. We will invite video call meeting for shortlisted candidates after assessment.
Gaurav Aggarwal and Shubham Maheshwari (Ex Flipkart) are the co-founders of Healofy, a P2P content-based platform for new and expecting parents -- as well as doctors -- to share their concerns and advice. The start-up was accepted into Facebook's 'FBStart program' and launched a WhatsApp Helpline by developing a smart assistant bot. They use the bot to provide vaccine-related information and other tips to users.
Impact! Social network for the next Billion Indians.
In India, 10,00,000 new born babies and 100,000 moms die every year. With women being the incharge and the CFO of the house, it's time to set our priorities right.
We are recognized by Govt. of India, featured in Forbes 30 Under 30 and backed by some of the smartest guys from India and Silicon Valley including Nasscom, Facebook, Y Combinator to make THE IMPACT.
We are the largest moms community in India in just an year with over a Billion moments spent on the platform every week.
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The future depends on what you do today!- Mahatma Gandhi
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- Only Women Social Network for next 500 Million Indian Women.
- Featured by Forbes (30 Under 30 List), Facebook (FbStart) & many more.
- Current Stats: 5Billion Data Points Monthly, 2.3Billion Minutes spent on the platform every month. 1/10th of current Flipkart Daily Visitors, 4X growth every quarter, Diverse Team(40% are Female)
Link to App: http://healofy.com/app">http://healofy.com/app
Latest updates on funding:
https://inc42.com/buzz/women-centric-app-healofy-readies-for-expansion-with-8-mn-funding/">https://inc42.com/buzz/women-centric-app-healofy-readies-for-expansion-with-8-mn-funding/
https://yourstory.com/2019/03/women-healofy-funding-babytree-omidyar-lghuifm0ru">https://yourstory.com/2019/03/women-healofy-funding-babytree-omidyar-lghuifm0ru
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Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon