Customer Success Lead

Key Responsibilities:

Project Planning & Coordination:

• Develop detailed project plans for product procurement and delivery of material to jobsite.

• Coordinate with internal teams (design, procurement, logistics, finance, etc.) and external vendors.

• Oversee multiple supply chain projects simultaneously, ensuring timelines and budgets are met.

Client & Stakeholder Communication:

• Serve as the main point of contact for hospitality clients throughout the project lifecycle.

• Provide regular updates to stakeholders on progress, risks, and milestones. Vendor & Supplier Management:

• Collaborate with approved vendors to ensure timely production and quality compliance.

• Evaluate supplier performance and support procurement team in sourcing decisions.

Logistics & Delivery:

• Manage the scheduling of shipments and delivery to hotels, resorts, or restaurant properties.

• Monitor and resolve any issues related to shipping, customs clearance, or last-mile delivery.

Quality Control & Compliance:

• Ensure products meet required quality and brand standards.

• Adhere to safety, sustainability, and compliance regulations relevant to hospitality supply. Budget Management:

• Track project costs and variances against budget forecasts.

• Support cost-saving initiatives and report financials as required.

Issuing Sales Orders and Purchase Orders:

• Coordinate with vendors and internal stakeholders to facilitate the issuance of sales orders and purchase orders for materials and services.

• Raising payment timely payment request. Excel Skills:

• Utilize advanced Excel skills to manage project data, track expenses, and generate reports for analysis.

• Prepare and share expediting reports and project related reports and share with the stake holders.

Bid Revisions:

• Coordinate bid revisions with vendors and internal stakeholders to ensure alignment with project requirements and budget constraints

• Prepare Change Orders and creating budget for same. Project Documentation & Close Out Report

• Maintain comprehensive documentation of project activities, including contracts, purchase orders, and correspondence with vendors.

• Prepare project close out reports.

Qualifications:

• Bachelor's degree in architecture, civil engineering, construction management, or a related field.

• 3–5+ years of project management experience in hospitality, supply chain, procurement or site execution works in commercial or residential projects.

• PMP certification or equivalent is a plus.

• Knowledge of FF&E, OS&E, or hospitality procurement preferred.

Skills & Competencies:

• Strong organizational and time management skills.

• Proficiency in project management tools (e.g., MS Project, Monday.com, Asana).

• Excellent communication and negotiation skills.

• Analytical and problem-solving abilities.

• Ability to manage multiple projects under tight deadlines.

Requirements:

1. Background in Civil/Architecture/Interior Design: Bachelor’s degree or equivalent experience in a relevant field.

2. Excellent Communication Skills: Strong verbal and written communication skills in English, with the ability to interact effectively with internal teams and external vendors.

3. Interiors Experience: Previous experience in interior design projects, with a solid understanding of materials, finishes, and construction processes.

4. Estimation Experience: Proficiency in project estimation techniques, with the ability to accurately forecast costs and timelines.

5. Excel Skills: Advanced proficiency in Microsoft Excel, including functions, formulas, and data analysis tools.

6. Vendor Management: Demonstrated experience in coordinating with vendors, negotiating contracts, and resolving issues in a timely manner.

Total Experience (Mandatory): 1+ years of B2B Direct Sales / Business Development experience in Corporate Training, Learning Solutions, B2B EdTech, IT Services, or Enterprise Consulting Sales

Mandatory (Experience 1 – Direct Sales / Hunting): Must have hands-on experience in direct sales, including prospecting, client outreach, requirement discovery, solution pitching, negotiation, and deal closure.

Mandatory (Experience 2 – End-to-End Sales Cycle): Must have independently handled the complete sales cycle, from enquiry to proposal submission and closure.

Mandatory (Experience 3 – Account Management): Must have experience managing existing client accounts, including renewals, upsell/cross-sell, and long-term relationship management.

Mandatory (Experience 4 – Technology & Consulting Orientation):Basic to intermediate understanding of emerging technologies such as Cloud, Data, AI/ML, Cybersecurity, DevOps, or Digital Transformation domains.

Mandatory (Communication Skills): Must have excellent verbal and written communication, negotiation, and presentation skills to articulate value propositions and influence clients.Ability to listen actively, understand client needs, and provide tailored solutions.

Mandatory (Education Background): Must have a technical or IT-oriented education background —BE / BSc IT / MSc IT is mandatory.

Experience 8+ Yrs.

Bangalore work from office

1. Bachelor's degree or above, computer or related major, more than 5 years of Java EE development experience.

2. Have a solid foundation in JAVA, have strong OOP and OOD development ideas, and be familiar with various design patterns. Have strong coding skills, have business design experience, and be able to solve more complex technical problems.

3. Proficient in using mainstream JAVA open-source frameworks, such as Spring, Spring boot, Spring cloud, myBatis, etc.

4. Familiar with MySql, capable of database design and optimization, familiar with redis caching technology, familiar with message middleware, and ElasticSearch.

5. Familiar with distributed development and application scenarios of distributed components

6. Have some experience in concurrent processing and be familiar with performance optimization

7. Have strong learning ability, communication ability, teamwork ability and independent problem-solving ability, high sense of responsibility, and be able to withstand greater work pressure. Able to guide junior engineers and specialists to complete simple business development work.

Note: Kindly apply only if your open to Work from Office Bangalore and available to join immediate to 10 days.

Interested candidates connect @Bhavani P on the LinkedIn

or message your number/ id on the cut short chat.

Job Title: CRM/ERP Developer

Job Summary:

We are looking for a talented CRM/ERP Developer to join our team and help us build and customize CRM (Customer Relationship Management) and ERP (Enterprise Resource Planning) solutions. The ideal candidate will have a strong background in software development and experience working with CRM and ERP systems. You will be responsible for designing, developing, testing, and deploying custom modules, integrations, and enhancements to meet the specific needs of our organization and clients. If you are passionate about leveraging technology to optimize business processes and improve customer experiences, we want to hear from you.

Responsibilities:

1. Collaborate with stakeholders to understand business requirements and translate them into technical solutions within CRM and ERP systems.
2. Design, develop, test, and deploy customizations, extensions, and integrations for CRM and ERP platforms.
3. Customize and configure CRM and ERP systems to meet specific business needs, including workflows, user interfaces, reports, and dashboards.
4. Develop and maintain documentation for customizations, configurations, and integrations.
5. Troubleshoot and resolve issues related to CRM and ERP systems, including data quality, performance, and integration issues.
6. Stay up-to-date with the latest trends and best practices in CRM and ERP development and integration.
7. Collaborate with cross-functional teams, including business analysts, system administrators, and end-users, to ensure successful project delivery.
8. Provide technical support and assistance to internal teams and clients as needed.

Requirements:

1. Bachelor's degree in Computer Science, Information Systems, or a related field.
2. Proven experience as a Software Developer or Software Engineer, with specific experience in CRM and/or ERP development.
3. Proficiency in programming languages commonly used in CRM and ERP development, such as JavaScript (for CRM customization), C#, Java, or Python.
4. Experience with CRM platforms such as Salesforce, Microsoft Dynamics CRM, or Zoho CRM.
5. Experience with ERP systems such as SAP, Oracle E-Business Suite, Microsoft Dynamics 365, or NetSuite.
6. Strong understanding of CRM and ERP concepts, including data models, business processes, and integration mechanisms.
7. Experience with web services and APIs for integrating CRM and ERP systems with other applications and data sources.
8. Excellent problem-solving skills and attention to detail.
9. Strong communication and collaboration skills.
10. Ability to work independently and as part of a team.
11. Certification in relevant CRM and ERP platforms is a plus.

Benefits:

• Competitive salary
• Opportunities for professional development and career growth
• Dynamic and collaborative work environment
• Flexible work arrangements

If you are passionate about CRM and ERP development and want to contribute to the success of our organization and clients, apply now with your resume and cover letter.