Customer Success Lead

Key Responsibilities:

Conduct internal audits for PCI DSS, ISO 27001/9001, SOC 2, GDPR, HIPAA

Plan & manage audit schedules

Evaluate systems, processes & controls

Prepare audit reports & maintain documentation

Collaborate with IT, Security, Legal & Ops on remediation

Provide compliance training & support

Liaise with external auditors & ensure audit readiness

Improve audit tools & stay updated on compliance changes

Skills & Qualifications:

Strong knowledge of PCI DSS, ISO standards, SOC 2

Familiar with audit tools, risk assessments & IT basics

2–5 years in audit/compliance roles

Experience with internal & external audits

Excellent analytical & communication skills

Preferred Certifications (Optional):

CISA | CISM | ISO 27001 Lead Auditor | CRISC

Why Join Us?

Supportive, collaborative environment

Growth opportunities & certifications

Work on high-impact compliance projects.

Role : Senior Engineer Infrastructure

Key Responsibilities:

● Infrastructure Development and Management: Design, implement, and manage robust and scalable infrastructure solutions, ensuring optimal performance,security, and availability. Lead transition and migration projects, moving legacy systemsto cloud-based solutions.

● Develop and maintain applications and services using Golang.

● Automation and Optimization: Implement automation tools and frameworksto optimize operational processes. Monitorsystem performance, optimizing and modifying systems as necessary.

● Security and Compliance: Ensure infrastructure security by implementing industry best practices and compliance requirements. Respond to and mitigate security incidents and vulnerabilities.

Qualifications:

● Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent practical experience).

● Good understanding of prominent backend languageslike Golang, Python, Node.js, or others.

● In-depth knowledge of network architecture,system security, infrastructure scalability.

● Proficiency with development tools,server management, and database systems.

● Strong experience with cloud services(AWS.), deployment,scaling, and management.

● Knowledge of Azure is a plus

● Familiarity with containers and orchestration services,such as Docker, Kubernetes, etc.

● Strong problem-solving skills and analytical thinking.

● Excellent verbal and written communication skills.

● Ability to thrive in a collaborative team environment.

● Genuine passion for backend development and keen interest in scalable systems. 

Job Description:

• Strong Experience of Node JS.

• Strong Experience of Reactjs development

• Experience in Server-side application architectures like Express.js, Meteor.Js, etc. is desirable.

• Experience in developing APIs is highly desirable.

• Experience in Mongo or MySQL database is a must.

• Understanding the nature of asynchronous programming and its quirks and workarounds.

• Understanding fundamental design principles behind a scalable application.

• Experience in delivering products using an Agile methodology is highly desirable.

• Experience with automated unit, integration and end-to-end testing is highly desirable.

• Experience in the area of network or systems management is a plus.

Job Description

AVP-Professional Services APAC & EMEA

Professional Services is a growing and strategically important practice at Acqueon. We believe that Professional Services is a key component of our overall service offering that enables our customers to expand how they work with us and derive additional value. Professional Services delivers custom advisory projects that deepen our strategic client relationships, support the development of new services and drive our overall company growth.

The AVP of Professional Services will work alongside the Head of Services, Support and Customer Success to define and deliver our PS strategy and KPIs. You will have the opportunity to build and set the direction of this developing practice that will improve our customer experience and further enable the growth of Acqueon. We're looking for an experienced service provider/consul tant with a proven track record of creating, selling, and delivering custom services that meet the evolving needs of clients operating in a high growth environment. This is a cross-functional role that requires partnership and coordination with other practices such as Customer Success, Product Management and Sales.

Key Responsibilities

• Manage multiple PS delivery teams responsible for the implementation of Acqueon’ s product for multiple customers
• Own the APAC and EMEA services forecast and pipeline
• Plan and monitor all projects throughout the program life cycle via the Team leaders. Managing risks and issues and taking corrective measurements on projects
• Ensure best practices and processes are adhered to for implementation and work towards continuous improvement
• Ensure customers are taken live within the promised timeframe
• Drive Weekly and Governance meetings with client and internal stakeholders on a regular basis
• Work with Sales, Customer Success and Customer Support teams to ensure that they understand any customizations done or unique needs served for the customer
• Work closely with the product development team to share client feedback and for post-implementation reviews
• Track key metrics and KPIs related to implementation success
• Identify implementation areas that can be automated and work with the product or customer success teams to automate them
• Up-sell / cross-sell Acqueon’ product or services wherever applicable

Key Capabilities

• A bachelor’s or master’s degree in engineering or technology
• 12+ years of mandatory experience in Implementation world class products
• Ability to manage multiple clients and projects/tasks simultaneously
• Proven experience managing pipelines and operational forecasts
• Ability to partner with other key stakeholders to define and implement process, procedure and strategic change
• Exception problem solving and solutions skills
• Customer success-oriented attitude
• Excellent written and oral English skills
• Understanding of how cloud-based applications are delivered and consumed
• Understand of unique features and challenges of SaaS applications
• Exceptional critical thinking skills is a plus
• Flexibility to travel is required
• Timely execution-oriented professionals will be preferred
• Focus on quality and attitude to excel will be a big plus
• He/She should have experience in contact center domain

Bangalore

Acqueon’ s conversational engagement software lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and email channels. Acqueon leverages a rich data platform, statistical and predictive models, and intelligent workflows to let enterprises maximize the potential of every customer conversation. Acqueon is trusted by 200 clients across industries to increase sales, improve collections and re-engage with otherwise-defecting customers.

Acqueon is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

For more information on how Acqueon delivers business value using Conversational Engagement, please visit http://www.acqueon.com/">www.acqueon.com

Responsibilities:

• Participate and lead Business Requirements gathering, documentation of BRD and overall Solution design.
• Implementation of designed system in NetSuite and support to project team.
• Ensure the best practices implementation based on Industry standard.
• Need to be involved on Reviews, check feasibility of solution and functional fitment as per NetSuite and align customer expectations and NetSuite capabilities to ensure smooth project delivery.
• Prepare test cases of modules implemented, validate the deliverables before Client testing and UAT.
• Follow up with Client and Support for issue resolution.
• Documenting the resolution of issues and sharing with the internal team on ongoing basis.
• Interact with the key end users and business owners to map applications to standard business processes and conduct gap analysis
• Suggest process improvements based on the application capability and industry best practices
• Support all formal documentation of implementation and provide relevant functional inputs to technical team
• Contribute to the training and development of key NetSuite team.
• Support in Pre Sales, demos and estimates as an when required.
• Ensure weekly Client reporting and support to Project Management team.

Qualifications/Skills:

• Bachelor’s degree preferably in Engineering, MCA, MSC, or Accounting.
• Minimum 5 years’ experience in NetSuite with 8 to 10 years of end-to-end in NetSuite Implementation.
• Good knowledge of all NetSuite Modules with strong understanding of functional processes
• NetSuite Foundation / ERP Consultant certification preferred.
• Demonstrated experience in translating customer business requirements into workable business solutions, preferably on SaaS.

• Understand functional and non-functional testing requirements (for UI, API, and Database) for web, mobile, and mobile web applications.
• Understand and document test automation requirements for functional and non-functional (including load, stress, and performance) testing
• Develop frameworks to test UI, API services, and databases
• Develop and execute automated test scripts using a pre-defined framework
• Participate in test automation code reviews
• Good understanding of testing platforms such as TestNG and automation tools or help develop custom tools used for integration testing purposes
• Work with build automation tools such as Maven
• Design, implementation, and execution of load, performance, volume, and scalability tests using industry-standard tools
• Identifying performance bottlenecks and making recommendations for performance tuning
• Raise PR and merge code into local and master branches, as required
• Collaborates with other quality and development engineers to build, evolve, and maintain a scalable continuous build and deployment pipeline
• Troubleshooting Jenkins, test failures, and build configurations
• Work closely with members of the development team to solve any issues identified. This includes deploying diggable build in test environments, understanding and debugging application code is required to resolve any blockers.

Requirements

• Programming language (one or more) - Java, Python, JavaScript
• Unit testing - Junit
• API or UI test automation tools and frameworks - Selenium, Appium, Rest Assured, Postman, SoapUI, Karate, Robot
• Performance testing tool - JMeter
• Database - SQL
• Configuration management - GIT
• Build management - Maven
• Continuous Integration - Jenkins

• Key Technical Skills: Deep experience on Performance Engineering with understanding of Java/J2EE technologies.
• Experienced in defining and realizing end-to-end Technical Architecture for large scale real- time enterprise systems. Ability to identify and define non-functional requirements and design systems to meet the same. 
• Ability to review existing Architectures and identify Risks, Trade-offs, and share recommendations for addressing the identified issues.
• Demonstrate strong understanding of cloud architecture considerations when scaling and tuning application deployments. Must have hands on experience working on any of the Cloud deployments on AWS or Azure. 
• Good experience on leveraging APM tools to provide deep dive analysis on performance problems. Deep understanding of the dashboards which can be built for CIO level interactions. Must have relevant experience on APM tools like Dynatrace or AppDynamics. 
• Experience in performance optimization of J2EE systems on any of different types of application servers - WebLogic, WebSphere, JBoss etc. Deep expertise in any one of the application servers is a must.
• Experience in creating and reviewing technical documents like Architecture blueprint, Design specifications, Deployment architecture.
• Experience on working on Performance Testing Projects. Fair understanding of Performance Testing tools - Apache JMeter /Gatling/ HP Load Runner for Load testing. Must be in a position to review Performance Testing programs and steer directions towards right Workload Model, appropriate Test and Monitoring Strategy, build performance models and derive at right Capacity Planning. 
• Experience in Big Data Analytics like - Apache Kafka, Apache Storm, Apache Hadoop, Apache Spark.
• Good skills in RDBMS like: Oracle, MS-SQL, MySQL, Cassandra, and Mongo DB 
• Exposure to Agile methodologies & Continuous Integration Tools 
• Entrepreneur / Intrapreneur (someone who has built technology teams ground-up, built new solutions from scratch) 
• Very sound understanding of technology and have a consultative approach. 
• Sound understanding of complex enterprise IT environment and issues faced by CIOs in the digital era. 
• Excellent Pre-sales experience and have played a key role in winning business along with the sales team. 
• Excellent communication, interpersonal, liaison and problem-solving skills with the ability to work in a multi-cultural environment 
• Good negotiation skills
• Go getter and results oriented 
• High energy level with ability to work well under pressure 
• Good relationship building skills. Someone who enjoys CIOs trust and has an ability to develop relationships at all levels (technology teams) of the customer organization. 

What you need to have:

We are looking for applicants with a strong background in Analytics and Data mining (Web, Social and Big data), Machine Learning and Pattern Recognition, Natural Language Processing and Computational Linguistics, Statistical Modelling and Inferencing, Information Retrieval, Large Scale Distributed Systems and Cloud Computing, Econometrics and Quantitative Marketing, Applied Game Theory and Mechanism Design, Operations Research and Optimization, Human Computer Interaction and Information Visualization. Applicants with a background in other quantitative areas are also encouraged to apply.

We are looking for someone who can create and implement AI solutions. If you have built a product like IBM WATSON in the past and not just used WATSON to build applications, this could be the perfect role for you.

All successful candidates are expected to dive deep into problem areas of Zycus’ interest and invent technology solutions to not only advance the current products, but also to generate new product options that can strategically advantage the organization.

Skills:

• Experience in predictive modelling and predictive software development
• Skilled in Java, C++, Perl/Python (or similar scripting language)
• Experience in using R, Matlab, or any other statistical software
• Experience in mentoring junior team members, and guiding them on machine learning and data modelling applications
• Strong communication and data presentation skills

• Classification (svm, decision tree, random forest, neural network)
• Regression (linear, polynomial, logistic, etc)
• Classical Optimization(gradient descent, newton raphson, etc)
• Graph theory (network analytics)
• Heuristic optimisation (genetic algorithm, swarm theory)
• Deep learning (lstm, convolutional nn, recurrent nn)

Must Have:

• Experience: 3-9 years
• The ideal candidate must have proven expertise in Artificial Intelligence (including deep learning algorithms), Machine Learning and/or NLP
• The candidate must also have expertise in programming traditional machine learning algorithms, algorithm design & usage
• Preferred experience with large data sets & distributed computing in Hadoop ecosystem
• Fluency with databases