Customer Success Lead

Edtech Startup

Customer Success Lead

Qrata

Company

Home

Customer Success Lead

at Edtech Startup

Agency job

via Qrata

4 - 10 yrs

₹10L - ₹25L / yr (ESOP available)

Bengaluru (Bangalore)

Skills

Customer Success

Account Management

As the first person in the customer success team, you'll be expected to setup repeatable processes and helping us scale the function as we grow
Customer obsession & talking to customers on a regular basis with great empathy.
Deliver a 11* customer experience on all touchpoints.
Manage a time agnostic team aligning with USA timezones.
Clear decision making in ambiguous situations and enabling a similar culture within the team.
Partner with product team to enable ground level learnings and ensuring that customer interests are met.

What are we looking for?

4+ years working in Customer Success or an Account management role; this is a senior-level role.
Excellent verbal & written communication skills. You can explain complex issues in simple terms and adapt your tone for different users.
You are a self-starter that anticipates requests and doesn’t need a lot of oversight.
You nurture customer relationships and don't view them as transactional emails/calls.
We are location agnostic, We have a small garden office  Jayanagar, Bangalore (home to some of the best dosas in India) to jam together on anything that requires space.
You are somebody who shares the same ethos.

As the first person in the customer success team, you'll be expected to setup repeatable processes and helping us scale the function as we grow
Customer obsession & talking to customers on a regular basis with great empathy.
Deliver a 11* customer experience on all touchpoints.
Manage a time agnostic team aligning with USA timezones.
Clear decision making in ambiguous situations and enabling a similar culture within the team.
Partner with product team to enable ground level learnings and ensuring that customer interests are met.

What are we looking for?

4+ years working in Customer Success or an Account management role; this is a senior-level role.
Excellent verbal & written communication skills. You can explain complex issues in simple terms and adapt your tone for different users.
You are a self-starter that anticipates requests and doesn’t need a lot of oversight.
You nurture customer relationships and don't view them as transactional emails/calls.
We are location agnostic, We have a small garden office  Jayanagar, Bangalore (home to some of the best dosas in India) to jam together on anything that requires space.
You are somebody who shares the same ethos.

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