- As the first person in the customer success team, you'll be expected to setup repeatable processes and helping us scale the function as we grow
- Customer obsession & talking to customers on a regular basis with great empathy.
- Deliver a 11* customer experience on all touchpoints.
- Manage a time agnostic team aligning with USA timezones.
- Clear decision making in ambiguous situations and enabling a similar culture within the team.
- Partner with product team to enable ground level learnings and ensuring that customer interests are met.
- 4+ years working in Customer Success or an Account management role; this is a senior-level role.
- Excellent verbal & written communication skills. You can explain complex issues in simple terms and adapt your tone for different users.
- You are a self-starter that anticipates requests and doesn’t need a lot of oversight.
- You nurture customer relationships and don't view them as transactional emails/calls.
- We are location agnostic, We have a small garden office Jayanagar, Bangalore (home to some of the best dosas in India) to jam together on anything that requires space.
- You are somebody who shares the same ethos.
Shubham Vishwakarma
Full Stack Developer - Averlon
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We’re seeking a highly skilled and self-motivated Senior Software Engineer who thrives in a startup environment. You will lead end-to-end development of key features, own architectural decisions, and ensure the smooth delivery of our product.
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• Expertise in AWS cloud architecture and experience with serverless solutions (Lambda, DynamoDB, API Gateway).
• Proficiency in designing and implementing CI/CD pipelines using Git, Jenkins, Github actions, or similar tools.
• Proven experience leading and guiding a development team, with strong mentoring skills.
• Ability to work independently and manage deliverables without oversight, while thriving in a startup mentality.
• Strong problem-solving abilities with a proactive approach to addressing technical challenges.
• Experience with databases like PostgreSQL, MongoDB, or other NoSQL solutions along with ORM tools like Sequalize & Mongoose ORM
• Excellent communication skills, both written and verbal, with the ability to explain complex technical concepts to non-technical stakeholders.
Nice to Have
• Knowledge of Typescript for both frontend and backend development. • Experience with Docker and containerized applications.
• Familiarity with GRC (Governance, Risk, and Compliance) tools or SaaS products.
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• Lead and mentor a team of developers, driving best practices in coding and architecture.
• Take full ownership of modules, from design through deployment, and launch web apps singlehandedly if needed.
• Design, develop, and maintain web applications using the PERN / MERN stack (MongoDB, PostgreSQL, Express, React, Node.js) with a focus on scalability, security, and performance.
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We're looking for a smart get-things-done attitude Sales Executive. Your primary focus would be to run Sales for our products Societynmore and GateSecure - engaging with clients, and presenting online/in-person demos. You'll be responsible for Lead Generation leveraging your expertise and different strategies for rider and driver marketing. Building client relations and helping the product development with client feedback will essential.
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Full Stack Developer - Averlon