Customer Success Manager

About Us

Incubyte is an AI-first software development agency, built on the foundations of software craft, where the “how” of building software matters as much as the “what”. We partner with companies of all sizes, from helping enterprises build, scale, and modernize; to pre-product founders bring their ideas to life. 

Incubees are power users of AI across the SDLC for speed and efficiency. Guided by Software Craftsmanship values and eXtreme Programming practices, we bring velocity together with the discipline of quality engineering to deliver high-impact, reliable solutions – fast. 

Guiding Principles 

• Living and breathing our guiding principles on a daily basis is key to success at Incubyte: 
• Relentless Pursuit of Quality with Pragmatism 
• Striving for exceptional quality without losing sight of practical delivery needs. 
• Extreme Ownership Taking full responsibility for decisions, work, and outcomes. 
• Proactive Collaboration Actively seeking opportunities to collaborate and leverage the team’s collective strengths. 
• Active Pursuit of Mastery Continuously learning, improving, and mastering the craft, never settling for ‘good enough’. 
• Invite, Give, and Act on Feedback 
• Creating a culture of timely, respectful, actionable feedback for mutual growth. 
• Ensuring Client Success Acting as trusted consultants and focusing on delivering true value and outcomes for clients. 

Job Description

This is a remote position.

Our Core Values

• Quality with Pragmatism: We aim for excellence with a focus on practical solutions. 
• Extreme Ownership: We own our work and its outcomes, fully. 
• Proactive Collaboration: Teamwork elevates us all. 
• Pursuit of Mastery: Continuous growth drives us. 
• Effective Feedback: Honest, constructive feedback fosters improvement. 
• Client Success: Our clients’ success is our success.  

Experience Level

This role is ideal for engineers with 2+ years of hands-on software development experience, particularly in Sitecore.

Role Overview

If you’re a Software Craftsperson who takes pride in clean, test-driven code and believes in Extreme Programming principles, we’d love to meet you. At Incubyte, we’re a DevOps organization where developers own the entire release cycle, meaning you’ll get hands-on experience across programming, cloud infrastructure, client communication, and everything in between.

The contract is for a period of three months, with the possibility of extension.

Ready to level up your craft and join a team that’s as quality-obsessed as you are? Read on!

Requirements

What You’ll do as a Software Craftsperson:

• 2+ years of Sitecore experience.
• Microsoft Azure experience
• Solid understanding of object-oriented programming (OOP) and computer science foundations.
• Demonstrates expertise in building custom APIs and integrating third-party APIs into solutions.
• Experience designing relational databases and optimizing database structure for performance and/or maintainability and the ability to design and optimize stored procedures
• Experience with Test-Driven Development
• Experience with source control, JIRA, and build management within Microsoft Azure DevOps
• Deep hands-on knowledge of the latest .NET Framework, including Visual Studio 2019/22, C#, ASP.NET Core, ASP.NET, and SQL Server.
• Strong experience working with n-tier architectures (UI, Business Logic Layer, Data Access Layer) and experience with service-oriented architectures (SOA).
• Hands-on experience building scalable web applications, particularly high-frequency and low-latency, with optimal memory management, performance, and scalability as a key focus.
• Candidates should be self-motivated, independent, detail-oriented, responsible team player, and exhibit exceptional relationship management skills.
• Passion for building high-quality systems with software implementation best practices.
• Excellent verbal and written communication skills.
• Knowledge of sound business practices and a proven track record of anticipating and exceeding customer expectations.
• Must be motivated with a focus on team performance.
• Prior consulting experience is desired.

What You’ll Bring:

• Experience in development and implementations using:
• Salesforce
• Kentico
• Microsoft BI
• Experience with Styling and Responsive Design techniques using technologies such as LESS, HTML5, Bootstrap, and SASS.
• Experience with Client-side browser development using native JS, ReactJS, or NextJS; emphasis on single-page applications (SPA).
• Familiar with HIPAA compliance and regulations.

Benefits

What We Offer

• Dedicated Learning & Development Budget: Fuel your growth with a budget dedicated solely to learning.  
• Conference Talks Sponsorship: Amplify your voice! If you’re speaking at a conference, we’ll fully sponsor and support your talk. 
• Cutting-Edge Projects: Work on exciting projects with the latest AI technologies   
• Employee-Friendly Leave Policy: Recharge with ample leave options designed for a healthy work-life balance. 
• Comprehensive Medical & Term Insurance: Full coverage for you and your family’s peace of mind. 
• And More: Extra perks to support your well-being and professional growth.

Work Environment

• Remote-First Culture: At Incubyte, we thrive on a culture of structured flexibility — while you have control over where and how you work, everyone commits to a consistent rhythm that supports their team during core working hours for smooth collaboration and timely project delivery. By striking the perfect balance between freedom and responsibility, we enable ourselves to deliver high-quality standards our customers recognize us by. With asynchronous tools and push for active participation, we foster a vibrant, hands-on environment where each team member’s engagement and contributions drive impactful results. 
• Work-In-Person: Twice a year, we come together for two-week sprints to collaborate in person, foster stronger team bonds, and align on goals. Additionally, we host an annual retreat to recharge and connect as a team. All travel expenses are covered. 
• Proactive Collaboration: Collaboration is central to our work. Through daily pair programming sessions, we focus on mentorship, continuous learning, and shared problem-solving. This hands-on approach keeps us innovative and aligned as a team. 

Incubyte is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. 

About Us:

We are not just an AD agency or a creative agency, we are a Communication Company. Founded in 2014, Moshi Moshi is a young, creative, gutsy, and committed communication company that wants its

clients to always Expect the EXTRA from it. Our primary clientele consists of Startups and corporations like Ola, Zoomcar, Mercedes Benz, ITC, Aditya Birla Group, TATA Group, MTV, IHCL,

Jaquar, Sobha, Simple Energy, and Godrej amongst others. We have a huge team of creative folks, marketers, learners, developers, and coders who believe Moshi Moshi is an experience rather than a

company.

Job Role: Social Media Account Manager

Experience Level: 2+ years in Agency set-up

Location: Bangalore, On-site

Job Overview:

We are seeking an experienced and strategic-minded Social Media Account Manager for our client-based social media team. This role requires a dynamic individual who can execute effective

social media campaigns giving great results that meet with client’s objectives, foster a cohesive team environment, and cultivate strong client relationships. The ideal candidate should possess a deep

understanding of social media dynamics, a proven track record in team leadership, and exceptional communication skills.

Job Description:

● Create campaign strategies and monitor the execution to achieve the brand objectives.

● Manage social handles of the brand, like Instagram, Facebook, LinkedIn, X etc.

● Develop, implement and manage a brand's social media strategy on a monthly basis.

● In-depth knowledge of social media marketing, market trends, integration of online with offline marketing and reporting.

● Measure the success of every social media campaign, as per required metrics.

● Work with copywriters and designers to ensure content is well-suited and appealing to the defined target group for respective brands.

● Communicate with industry professionals and 3rd party vendors if and when required.

● Provide constructive feedback to the team(copy & design) to achieve desired results.

Requirements:

● Bachelor's degree in Marketing, Communications, or a related field (Master's degree preferred).

● 2+ years of proven experience in social media management within a client-based agency or related environment.

● Demonstrated success in devising and executing impactful social media strategies for a variety of clients.

● Excellent written and verbal communication skills, capable of conveying ideas clearly to both internal teams and clients.

● Profound understanding of social media platforms, algorithms, content formats, and best practices.

● Proven track record of generating

Description :

About the Role :

We're seeking a dynamic and technically strong Engineering Manager to lead, grow, and inspire our high-performing engineering team. In this role, you'll drive technical strategy, deliver scalable systems, and ensure SolarSquare's platforms continue to delight users at scale. You'll combine hands-on technical expertise with a passion for mentoring engineers, shaping culture, and collaborating across functions to bring bold ideas to life in a fast-paced startup environment.

Responsibilities :

- Lead and manage a team of full stack developers (SDE1 to SDE3), fostering a culture of ownership, technical excellence, and continuous learning.

- Drive the technical vision and architectural roadmap for the MERN stack platform, ensuring scalability, security, and high performance.

- Collaborate closely with product, design, and business teams to align engineering priorities with business goals and deliver impactful products.

- Ensure engineering best practices across code reviews, testing strategies, and deployment pipelines (CI/CD).

- Implement robust observability and monitoring systems to proactively identify and resolve issues in production environments.

- Optimize system performance and cost-efficiency in cloud infrastructure (AWS, Azure, GCP).

- Manage technical debt effectively, balancing long-term engineering health with short-term product needs.

- Recruit, onboard, and develop top engineering talent, creating growth paths for team members.

- Drive delivery excellence by setting clear goals, metrics, and expectations, and ensuring timely execution of projects.

- Advocate for secure coding practices and compliance with data protection standards (e.g., OWASP, GDPR).

Requirements :

- 8 to 12 years of experience in full stack development, with at least 2+ years in a technical leadership or people management role.

- Proven expertise in the MERN stack (MongoDB, Express.js, React.js, Node.js) and strong understanding of distributed systems and microservices.

- Hands-on experience designing and scaling high-traffic web applications.

- Deep knowledge of cloud platforms (AWS, Azure, GCP), containerization (Docker), and orchestration tools (Kubernetes).

- Strong understanding of observability practices and tools (Prometheus, Grafana, ELK, Datadog) for maintaining production-grade systems.

- Track record of building and leading high-performing engineering teams in agile environments.

- Excellent communication and stakeholder management skills, with the ability to align technical efforts with business objectives.

- Experience with cost optimization, security best practices, and performance tuning in cloud-native environments.

Bonus : Prior experience in established Product companies or experience with scaling teams in early stage startup and designing systems from scratch.

Work Arrangement :

- Flexible work setup, including hybrid options. Monday to Friday.

Apply only on this link - https://loginext.hire.trakstar.com/jobs/fk03zmf?source=" target="_blank">https://loginext.hire.trakstar.com/jobs/fk03zmf?source=

LogiNext is looking for an ambitious and committed specialist in Lead Generation who can do what it takes to succeed. You will identify business opportunities and generate interest among the key players. You will develop new prospects and build a great sales pipeline.

You have experience in generating leads and expanding the customer database in a product organization. You are a master in striking an engaging conversation with senior executives and attracting their attention towards the product value.

Responsibilities

Identify prospective clients and build a strong sales pipeline for the Sales Managers via cold - calling, out-bound leads, email communications, LinkedIn, referrals and other direct marketing methods Find unique ways to attract the attention of C-level executives of retail, FMCG, transportation, courier, manufacturing and e-commerce companies across Asia and North America to influence them to use LogiNext Product suite Initiate appointments with Sales team and sync-up with the respective Sales Manager to determine meeting output and follow up aggressively to close the deal Communicate status on a daily, weekly and monthly basis via phone and emails in accordance with the strategic plan and goal as developed by the Sales Head Log and record each-and-every outreach made, in CRM, producing regular activity reports as requested by Sales Head Act as a bridge between Marketing and Sales. Be cognizant of each marketing initiative, and work toward corporate objectives

Requirements

Bachelor’s degree or equivalent in the field of computer science, information technology, mathematics or similar domains 2-3 years of experience in lead nurturing, lead generation and appointment setting Possessing good understanding of sales cycle, with a proven track record in a product organization Good working knowledge of enterprise technology and SaaS market Ability to take ownership, must work well individually or as a team member and to prosper in a fast-accelerating sales environment Knowledge of using CRM would be an added advantage Excellent selling skills, presentation skills, verbal and written communication skills and time management skills are essential Comfortable working in US shift All in all, someone who loves talking, engaging and selling round the clock

Rapido is India’s largest bike taxi player focused on solving the first and last mile connectivity problem for India. The primary focus is mobility and changing all facets of mobility across India. We believe that 2 Wheeler are the right mode of transport for developing countries like India and have much more scope than 4 wheelers, which is also reflected in the fact that the number of 2 wheelers is significantly more than the number of 4-wheelers.We have operations in close to 100 cities and are the undisputed market leader in this space. Growing close to 500% year-on-year, we have ambitious targets set for ourselves in the future as well.

What you will do :   

We are looking for a Technical Architect to design the structure of our IT systems and oversee programs to ensure the proper architecture is implemented.

Should have experience in data modelling, distributed system design, Microservice architecture and communications protocol and is passionate about writing code and the art of management

In this role, you should be an excellent communicator who is able to translate complex requirements into functional architecture. We'd also like you to have hands-on experience on software development and be able to manage complex programs. Overseeing development and implementation of programs. Providing technical leadership and support to software development teams. Your goal will be to ensure our internal IT framework operates properly.

Responsibilities:

• Understand company needs to define system specifications
• Plan and design the structure of a technology solution
• Communicate system requirements to software development teams
• Evaluate and select appropriate software or hardware and suggest integration methods
• Oversee assigned programs (e. g. conduct code review) and provide guidance to team members
• Assist with solving technical problems when they arise
• Ensure the implementation of agreed architecture and infrastructure
• Address technical concerns, ideas and suggestions
• Monitor systems to ensure they meet both user needs and business goals

Requirements:

• Proven experience as a Technical Architect
• Hands-on experience with software development and system administration
• Understanding of strategic IT solutions
• Experience in project management and service-oriented architecture (SOA)
• Knowledge of selected coding languages (e. g. JavaScript, Java)
• Familiarity with various operating systems
• Experience in cloud technologies
• Excellent communication skills
• Problem-solving aptitude
• Organisational and leadership skills

Role Competencies:

• Proven work experience as a Back-end developer.
• Hands on experience with programming languages like Java/NodeJS/Golang, JavaScript, Familiarity with Git,
• Database (SQL/Mysql/NO SQL).Good to have Kafka/queuing/messaging system.
• Familiarity with front-end languages (e.g. HTML, JavaScript and CSS)
• Strong knowledge of design principles, user interfaces, web standards and usability.

Functional Behavioral:

• Excellent analytical and time and people management skills.
• Teamwork skills with a problem-solving attitude.

• Managing digital/content marketing activities for our global clients.
• Content writing and updates.
• Influencer marketing and Blogger Outreach.
• Excellent writing and grammatical skills with the ability to write quickly, concisely, and accurately.
• Willingness to work in a dynamic environment and willingness to learn new things and styles.
• Ability to write compelling content on various topics.
• Convince others that your ideas are worth investing time and effort in. This role is at the core of the content marketing team, and others will rely on your work every single day.
• Search Engine Optimisation
• Influencer marketing and Blogger Outreach
• Social Media Marketing