Customer Success Manager

Location: Chennai (Hybrid)

Commitment: Minimum 2 Years (Excluding 3 months of Probation)

Experience Level: Fresher / Entry Level

Job Overview:

We are looking for a skilled and versatile System Administrator with strong expertise in Windows and Linux environments, along with working knowledge of cloud infrastructure, cybersecurity, automation, and AI/ML systems.

The ideal candidate should be capable of handling enterprise IT infrastructure, supporting multi-cloud environments, and contributing to AI/ML deployment and integration activities. Strong communication skills and the ability to collaborate with technical and client-facing teams are essential.

Key Responsibilities:

• Manage and maintain Windows and Linux server environments ensuring stability, performance, and security.
• Support deployment, configuration, and administration of IT infrastructure components across on-prem and cloud environments.
• Monitor system health, troubleshoot issues, and ensure high availability of services.
• Work with cloud platforms such as AWS, Microsoft Azure, and Google Cloud.
• Assist in implementation of security solutions including IAM, firewalls, endpoint protection, and SIEM tools.
• Develop and maintain automation scripts using Python, PowerShell, or JavaScript.
• Support deployment and integration of AI/ML models into production environments.
• Collaborate with engineering and development teams to optimize infrastructure and application performance.
• Participate in technical discussions, documentation, and client support activities when required.

Required Skills & Qualifications:

• Strong knowledge of Windows and Linux system administration.
• Good understanding of networking, servers, and cloud fundamentals.
• Experience or exposure to AWS, Azure, or GCP.
• Proficiency in scripting languages such as Python, PowerShell, or JavaScript.
• Basic understanding of cybersecurity principles and system hardening.
• Familiarity with AI/ML concepts and deployment workflows is an advantage.
• Strong analytical and troubleshooting skills.
• Excellent verbal and written communication skills.

Preferred Qualifications:

• Experience with virtualization and containerization (VMware, Docker, Kubernetes).
• Knowledge of CI/CD pipelines and DevOps practices.
• Exposure to MLOps concepts and model deployment workflows.
• Understanding of monitoring tools and logging systems.
• Experience working in hybrid or enterprise IT environments.

What We Offer:

• Exposure to enterprise-level infrastructure and cloud environments.
• Opportunity to work on real-world AI/ML integration projects.
• Structured career growth into Cloud, DevOps, Security, or AI/ML engineering roles.
• Collaborative work environment with hands-on learning opportunities.
• Competitive compensation and long-term growth path.

Who Should Apply:

• Freshers or candidates with up to 2 years of experience.
• Candidates passionate about system administration, cloud computing, and AI/ML.
• Individuals eager to work in infrastructure-heavy, production environments.
• Strong communicators who can work in team-oriented and client-facing roles.

Key Responsibilities

• Make outbound cold calls to potential clients to generate interest in ERP solutions.
• Fix meetings/appointments for the sales team with qualified prospects.
• Conduct regular follow-ups with leads and nurture them through the sales funnel.
• Coordinate with the sales team to ensure smooth handover of leads and timely follow-ups.
• Maintain and update lead information in CRM for tracking and reporting.
• Support the sales team in achieving monthly/quarterly targets.
• Build rapport with prospects to create trust and long-term relationships.

Key Skills & Competencies

• Excellent verbal and written communication skills (English & Hindi preferred).
• Confident, persuasive, and result-driven personality.
• Ability to handle cold calling and objection handling effectively.
• Good coordination and teamwork skills.
• Familiarity with CRM or lead management tools will be an added advantage.

• Drive development and delivery of top notch technology solutions to clients efficiently.
• Lead development of implementation plan, logic and modules to embed in client solutions and client discussion ready documents /presentations.
• Lead in designing, implementing, maintaining and updating applications that are often high-volume and low-latency, required for mission critical systems.
• Lead in refining and improving system stability by continuously refactoring and measuring performance.
• Drive development of actionable, clean, maintainable, testable, reusable, extensible codes, including standardization and automation of processes.
• Provide technical and functional guidance to team members through expert knowledge and hands-on support.
• Manage projects, resource utilization, time schedules and deliveries to clients.
• Proactively drive discussions with stakeholders to understand their business requirements, business context and guide team to provide robust actional solutions.
• Effectively engage with stakeholders – create and nurture and deepen relationships. 
• Ensure positive & creative work-environment, culture of collaborations, speak-up, high level of energy & enthusiasm, curiosity to learn and continuous improvement.
• Inspire, engage, motivate and provide constructive feedback to team members to develop their technical & soft skills and fully support their development aspirations.
• Drive researching and conceptualizing solution approaches, new techniques or solution frameworks and author high quality discussion papers.

Qualifications, Skills and Experiences

• BE / BTech / ME / M Tech in engineering or MCA or similar relevant field.
• 2 to 17 years (Junior, Intermediate, Senior Role & we have multiple openings)of relevant hands-on experience and excellent knowledge of Java, Python, SQL, Relational Databases, DB schema or ORM technologies.
• Excellent knowledge and experience of building applications, platforms and services in Java, Python and MS SQL or at least two of them.
• 5 + years of experience of managing projects, team and stakeholders.
• Knowledge and experience of agile methodologies.
• Excellent communication and inter-personal skills.
• Experience of working in a fast-paced environment and make quality decisions in moderately to high ambiguous work environment.
• Previous work experience in financial services, especially, capital markets is preferred.

• A Natural Language Processing (NLP) expert with strong computer science fundamentals and experience in working with deep learning frameworks. You will be working at the cutting edge of NLP and Machine Learning.

Roles and Responsibilities

• Work as part of a distributed team to research, build and deploy Machine Learning models for NLP.
• Mentor and coach other team members
• Evaluate the performance of NLP models and ideate on how they can be improved
• Support internal and external NLP-facing APIs
• Keep up to date on current research around NLP, Machine Learning and Deep Learning

Mandatory Requirements

• Any graduation with at least 2 years of demonstrated experience as a Data Scientist.

Behavioral Skills

Strong analytical and problem-solving capabilities.

• Proven ability to multi-task and deliver results within tight time frames
• Must have strong verbal and written communication skills
• Strong listening skills and eagerness to learn
• Strong attention to detail and the ability to work efficiently in a team as well as individually

Technical Skills

Hands-on experience with

• NLP
• Deep Learning
• Machine Learning
• Python
• Bert

Preferred Requirements

• Experience in Computer Vision is preferred

• Maintain Network Infrastructure - Configure, Upgrade and Troubleshoot - WAN and LAN Connectivity, Routers Firewalls, Switches, IP Telephony, Cloud and internal Servers Linux related technologies, Windows Server, SQL Server and Virtual Technologies: VMware and Microsoft VDI Systems.
• Prior experience working in an ITIL environment
• Internetworking - OSI, TCP/IP Model, Ethernet, IPv4 Subnetting.
• ACL, Security, NAT, QoS, WAN, Cloud, Automation
• IP Routing & Switching e.g., BGP, EIGRP, OSPF, RIP, RIP V2, and Multicast, Spanning Tree, VLANs, L2/L3 Switching & Routing.
• Wireless LAN technologies
• Knowledge of Networking, AD, DNS, DHCP, VPN, DNS, DHCP and GPO.
• Excellent verbal and written communication skills in English and local languages, client relation skills, including technical writing and documentation, are critical.
• Excellent listening skills.
• Ability to prioritize, schedule work and execute tasks in a high-pressure environment logically and effectively to find timely solutions.
• A deep problem solver, multitasking skill, able to think on your own and develop quick, sound solutions to complex problem.
• Taking ownership of issues through to resolution on all appropriate requests.
• Categorize and prioritize end user support requests and service requests by utilizing a customer ticketing system to track tickets and provide up-to-date status and information. Resolving tickets within the SLA which is raised from End User side supporting through floor support/Remote support & Call support.
• Ability to work with minimal supervision.
• Support Desktop Team - Configuring and troubleshooting Desktop, Laptops, Peripherals, Printers, Applications, Software applications, Windows and other Operating System.

Business development can be summarized as the ideas, initiatives, and activities that help make a business better.

The target area would be clients looking forward to Digital Marketing services. Hence includes,

• Increasing revenues
• Growth in terms of business expansion,
• Increasing profitability by building strategic partnerships and making strategic business decisions.
• Responsible for prospecting, identifying, and developing business with new customers                              
• Preparing commercials for prospective clients based on the business offering in consultation with the project manager.
• Introduce the new client to the operations team and assist the operations team to work for the new client.
• Competitor analysis: Should be aware of the work being done by the competition and come up with strategies to acquire those accounts.
• Providing management with client/market feedback.
• Ability to identify client needs and decide deliverables for the same.
• Should be self-driven, target-oriented, and passionate

Role Business

• Industry Type IT
• Functional Area Sales & Business Development
• Employment Type Full Time, Permanent
• Role Category BD / Pre Sales

Education

• UG: Any Graduate
• PG: Any Postgraduate
• Doctorate: Doctorate Not Required

Collabsports Technologies Pvt Ltd is a sports-tech startup based in Pune, India. We are a small team, passionate about Sports & Technology. Our product, Scorpad is a mobile app with a mission “Sporting Made Smarter”, helps athletes in recording, analysing & improving their game while collaborating with their friends and other like-minded athletes. For more information, visit https://scorpad.com">https://scorpad.com

• You need to be passinate about technology with strong development & debugging skills.
• You will be responsible for designing, developing, testing & debugging responsive mobile applications.
• You should have one or more mobile apps on Google/ App store
• Thorough with VCS/ Git
• Working knowledge of general mobile landscape, architectures and trends
• Good understanding of RESTful APIs
• You should have a desire to work in startup fast-paced environment, able to self-manage and work remotely, when required.