Customer Success Manager

About Marseer AI

Marseer AI (www.marseerai.com) is a Seattle-based company building an AI-powered marketing intelligence platform for DTC and retail e-commerce brands. The platform combines brand strategy, customer data, automation, and generative AI to help marketing teams drive consistent, data-driven engagement across email, SMS, paid media, SEO, and affiliate channels.

Role Overview

We are looking for an experienced AI Engineer - Full Stack Developer to join the Marseer platform team. This is a dual-track role: you will build and maintain AI agent pipelines, LLM integrations, and RAG-based intelligence systems on the backend, while also owning frontend interfaces that surface insights, recommendations, and campaign outputs to marketing teams and brand operators.

You should be equally comfortable designing multi-step agentic workflows in Python and building clean, responsive product interfaces in React/Next.js. You understand how LLMs behave in production, know how to engineer prompts and tool chains for reliability, and care deeply about the end-to-end user experience.

What You Will Do

- Design and implement multi-step AI agent workflows using LLM orchestration frameworks such as LangChain, LangGraph, CrewAI, or similar.

- Build and maintain RAG pipelines, including chunking strategies, embedding generation, vector store management, and retrieval tuning.

- Integrate with LLM providers such as OpenAI, Anthropic, or others, including prompt engineering, tool/function calling, structured output generation, and context window management.

- Develop AI-driven features such as campaign brief generation, audience recommendations, content variant creation, and performance insight summarization.

- Implement evaluation and observability frameworks to monitor LLM output quality, latency, and cost in production.

- Build frontend interfaces using React and Next.js, including dashboards, agent interaction UIs, campaign builders, and insight surfaces.

- Design and implement RESTful and/or GraphQL APIs in Python (FastAPI or Flask) or Node.js to serve AI outputs to the frontend.

- Integrate frontend with backend AI services, streaming LLM responses, and real-time status updates.

- Work with structured and unstructured marketing data, campaign performance metrics, audience segments, content libraries, and brand strategy documents.

- Integrate with marketing platforms and data sources such as Klaviyo, Google Ads, Meta, and Shopify.

Requirements

- 5-10 years of professional software engineering experience, with meaningful time in both backend and frontend development.

- Proven experience building and deploying LLM-powered applications in production, not just prototypes.

- Strong proficiency in Python for backend and AI development.

- Strong proficiency in React and Next.js for frontend development.

- Hands-on experience with LLM orchestration frameworks such as LangChain, LangGraph, CrewAI, or equivalent.

- Experience building RAG pipelines, vector stores such as Pinecone, Weaviate, pgvector, or similar, embedding models, and retrieval strategies.

- Experience with API design, REST or GraphQL, and backend service architecture.

Strongly Preferred

- Experience designing and building multi-agent or agentic AI systems with tool use, memory, and planning capabilities.

- Familiarity with prompt engineering best practices, structured output generation, and LLM evaluation methodologies.

- Experience with streaming LLM responses and real-time UI updates using SSE or WebSockets.

- Prior work in a SaaS product company shipping production features.

- Familiarity with marketing platforms, e-commerce data, or martech ecosystems.

Good to Have

- TypeScript and modern frontend tooling such as Tailwind CSS or shadcn/ui.

- Familiarity with Snowflake or other cloud data warehouses as data sources for AI pipelines.

- Experience with observability tools for LLM applications such as LangSmith, Helicone, Arize, or similar.

- Understanding of marketing concepts such as segmentation, campaign lifecycle, attribution, and content personalization.

What We Are Looking For

- Availability to work US business hours; overlap with US Eastern or Pacific timezone is required for client collaboration and team standups.

- Strong written and verbal English communication.

- Product sense and ownership mindset.

- Comfort with ambiguity in non-deterministic LLM-powered systems.

- Collaborative working style across engineering, design, and client-facing functions.

What We Offer

- Competitive compensation based on experience.

- Fully remote role; work from anywhere in India, with Hyderabad-based candidates preferred.

- High-impact work at the frontier of applied AI for marketing and e-commerce.

- Direct exposure to real brand problems, real data, and real production AI systems.

- A small, senior team where your architecture decisions matter and your contributions are visible.

Strong Lead Product Designer/ Sr product designer/ Product design manager Profile

Mandatory (Experience 1): Must have a minimum 6+ years of hands-on Product Design experience with product companies

Mandatory (Experience 2): Must have experience leading a team or mentoring junior designers (not a pure people manager)

Mandatory (Design Craft): Strong design craft with deep expertise in UX, interaction design, design systems, prototyping, problem-solving, and user-centered workflows. Should be able to individually assess and elevate design quality.

Mandatory (Collaboration): Proven ability to collaborate closely with Product, Engineering, Research, and cross-functional teams. Must have driven design-led projects, influenced product roadmap, and balanced short-term and long-term design priorities.

Mandatory (Portfolio): Portfolio or team-led work showing shipped, real-world product impact, improved user journeys, solved UX breakage, and scaled design quality across multiple products/features.

Mandatory (Company) - Well funded / Top Product Companies

Mandatory (Note): CTC is not flexible, ESOP can be based on candidate current compensation structure

Strong Technical Recruiter profile

Mandatory (Experience 1): Must have 4+ years of experience in end to end recruitment (sourcing, screening, interviewing, offer negotiation, joining etc)

Mandatory (Experience 2): Must have 2+ years of experience in tech recruitment across different tech roles

Mandatory ( Tech Skill 1): Strong grasp of technical concepts and ability to evaluate candidate fit for different technical roles

Mandatory (Tech Skills 2): Must have experience of analyzing data to improve hiring funnel, take data-driven hiring decisions

Mandatory (Tech Skills 3): Must be proficient in advanced sourcing techniques such as Boolean search, social media recruiting, and referral programs

Mandatory (Communication): Excellent verbal and written communication skills — should be articulate, confident, and well-spoken in interactions

Mandatory (Company): Product companies

Mandatory (Note): This is an IC role

Role: Teamcenter Lead Developer

Experience: 6+yrs

Location: Bangalore/Hyderabad/Pune/Chennai

Notice Period: Immediate and 15 days only or max Upto 30 days

Key Responsibilities

• Core PLM Support & Expertise
• Manage and support key Teamcenter functionalities including:
• Parts & Components Management
• CAD Data Management & Integration
• BOM Management
• Change Management
• Supplier Collaboration
• Enterprise Data Integration
• Configuration & Customization
• Configure and customize Teamcenter modules to meet evolving business requirements
• Ensure alignment with PLM industry best practices and internal process standards
• Troubleshooting & End-User Support
• Investigate, diagnose, and resolve Teamcenter-related issues
• Deliver Tier 2/3 application support and guidance to end-users and business stakeholders
• Maintain system uptime and performance, ensuring minimal business disruption
• Code Implementation
• Develop and maintain clean, efficient code using Teamcenter-specific technologies such as:
• Java, C++, ITK (Integration Toolkit), SOA frameworks
• Support enhancements and new functionality development
• System Integration
• Collaborate with IT and engineering teams to integrate Teamcenter with ERP, CAD, and other enterprise platforms
• Enable seamless data flow and automation across interconnected systems
• Solution Development
• Design and deliver custom solutions within the Teamcenter platform, including:
• Workflows, UI modifications, reports, and extension modules
• Support ongoing innovation and platform optimization

Qualifications

• Bachelor’s degree in computer science, Engineering, or related technical field preferred
• 6+ years of experience supporting and developing within the Teamcenter PLM ecosystem
• Strong hands-on experience with Java, C++, ITK, and SOA for Teamcenter development
• Solid understanding of PLM best practices and enterprise system integration
• Proven problem-solving skills and the ability to manage technical escalations

Nice to Have

• Experience working in a global engineering or manufacturing environment
• Familiarity with Agile methodologies and DevOps principles
• Knowledge of enterprise systems like SAP, Oracle, or other major ERP platforms

Senior Full-Stack Engineer

To be successful in your role, it is important that you have…

• Bachelor’s Degree or equivalent in Computer Science or related field

• 5+ years of using .NET/.NET Core, C#, Angular, JavaScript, HTML

• 5+ years of experience with databases preferably SQL Server and T-SQL

• C# development with multi-threading principles, good knowledge of .Net data structure and objects.

• Experience with working with/ troubleshooting large volume SQL Server databases

• Experience with REST (XML, JSON), SOAP Web Services development using ASP.NET, Web API

• Experience and belief in CI/CD/DevOps

• Strong software product development/engineering with complete understanding of SDLC

• Strong full stack developer and good knowledge of frameworks

• Ability to independently deliver on stories

• Experience mentoring junior developers

• Ability to juggle multiple tasks and prioritize time as per the need

• Effective communication and collaboration and problem-solving skills.

In this role, you will have the opportunity to…

• Develop code for complex problems using .NET/.NET Core, C#, JavaScript, HTML, Angular primarily

• Create REST based API for data driven solutions

• Develop unit test cases to confidently ship your feature.

• Work with Product Owners to understand requirements and help design solutions

• Work in an agile environment

• Work in CI/CD environment using Azure DevOps

• Document design and code development for modules using Confluence

• Help mentor junior resources to implement industry best practices

At Punchh, we are building the next generation AI-enabled marketing loyalty platform. We are looking for a talented UX professional to create best-in-class experiences that drive customer and business value. 

Our ideal candidate excels at leading the design of simple and impactful B2B SAAS products while closely collaborating with design, research, product management, and engineering in a fast-paced, collaborative and customer-focused environment. You will work with various stakeholders to understand user needs, identify use cases, design UX concepts, wireframes, prototypes, and final mock-ups, ensuring pixel-perfect implementation of your designs. 

What You'll Do

• Work closely with other designers, researchers, product managers, engineering, and customers to design simple and elegant products and features
• Develop user personas, use cases, workflows, scenarios, concepts, wireframes, prototypes and final mock-ups to communicate designs to stakeholders
• Conduct competitive analysis to ensure our product is best-in-breed
• Drive the design review cycle with key stakeholders and customers to ensure the designs achieve the set goals
• Lead and support multiple projects simultaneously while meeting deadlines
• Work with engineering to ensure pixel-perfect implementation of your designs

What You'll Need

• 4+ years of experience as a User Experience Designer for complex web applications
• A fundamental understanding of the UX design process from discovery, through definition, design, and implementation
• Bachelor's or Master's Degree in Design (B.Des/M.Des/Any other equivalent degree)
• A passion for creating simple and elegant solutions that drive user and business value
• Proficiency in standard UX software (we use Figma)
• A portfolio of design work with case studies demonstrating your process and the impact of your efforts
• Excellent written and verbal communication skills
• A desire to work collaboratively with cross-functional teammates to deliver the best possible solution for our users

Bonus Points If You

• Possess working knowledge of loyalty programs, CRM, and/or email marketing campaigns
• Understanding of B2B Space