
Customer Success Manager - SAAS for airline / travel / entertainment
They have partnered with major airlines and entertainment brands such as Disney Theatrical Group, Qantas, Iberia, Alaska, Malaysia Airlines, Vistara, IndiGo, Volaris, and others. Their platform offers innovative tools to drive revenue, operational efficiency, and digital shopping conversion.
Job Profile:
The Customer Success Manager will be a global evangelist for the platform and ensure all customers understand the value that the platform offers.
You will be the primary point of contact to ensure customers implement and derive maximum value from the platform.
Owning every aspect of the lifecycle of a customer ; working with them through implementation, launch, ongoing account support, and working with the Director of Customer Success to eventually grow the relationship.
Building strong relationships with our customers and influencing key decision-makers to adopt our best practices.
Understanding the specific goals of our individual customers, and how our platform can help them achieve those goals.
Collaborating with the engineering team to communicate the critical priorities of our customers, and to relay back appropriate timelines for completion.
Maintaining regular communications (usually weekly) with customers, providing them with success metrics, gathering feedback for product enhancements, and understanding any of their concerns.
Managing the majority of written and verbal communication with our customers, both when things are going well and when they aren't.
Performing detailed analysis to drive actionable insights for our customers.
Keeping track of potential risks with our individual customers, developing mitigation strategies, and taking ownership of the outcome.
Available to work at hours suitable to our customers in a broad range of time zones
Travel will be required. We estimate 1-2 weeks of international travel per month.
Requirements:
A demonstrated track record of success as a Customer Success Manager, ideally with an early-stage SaaS company working with a smaller group of clients and large deal sizes
Strong written and verbal skills, comfort navigating uncomfortable situations, exceptional "diplomacy" skills and emotional intelligence
An advanced level of Excel knowledge (experience in QuickSight, think-cell and SQL are a plus)
Familiarity with (or a strong interest in) the airline/travel / entertainment industries is desirable
English fluency, and fluency in Spanish and/or Portuguese not required but are a plus

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Hi,
As discussed, please refer to below Job description and revert with you updated resume –
About Client : Client is a digital accelerator to Startups, SMEs, MSMEs, and large enterprises with a significant contribution across 22+ industries including BFSI, Healthcare, Ecommerce & Retail, Education & eLearning, Insurance, Tech Startups, Government & Semi-Government, and more. Backed with an impressive experience of 25+ years and a fast-growing family of 4000+ engineering professionals our capabilities span across IT Consulting, Strategy Planning & Execution, Business Process Re-engineering, IT Modernization, and Business Analysis Consulting, our solutions are devised meticulously to address the needs of specific industries.
We are a CMMI Level 5 organization global IT Solution provider and Outsourcing company headquartered in Mumbai and footprints with 10 delivery centres in India and 15 global offices. Our success portfolio boasts of 7500+ projects accomplished across 1500+ clients in 50+ countries with client retention rate as high as 85%
Job Description :
Java Architect (10+ Years)
Location: Navi Mumbai, CBD Belapur
Domain: Banking (Payment Gateway Project)
NOTE: 1st and 3rd Saturdays working as per banking norms
Education: B.E. or Graduation in Computer Science or related field
Key Responsibilities:
• Architectural Leadership: Lead the architecture and design of complex, scalable, and secure banking applications, focusing on payment gateway solutions.
• Technology Stack Mastery: Provide expertise in Java, Spring, Spring Boot, Microservices, Hibernate, REST API, Oracle SQL, and cloud-native architectures using AWS.
• Spring Validation & Authorization: Ensure secure and validated input handling using Spring Validation, and implement robust authorization mechanisms with Spring Security.
• Cloud Integration: Design and implement cloud-native architectures using AWS, including services like EC2, S3, RDS, Lambda, and API Gateway.
• Security Standards: Ensure adherence to banking security st OAuth2, JWT, and encryption protocols.
• Database Design: Oversee the design and optimization of relational databases, focusing on Oracle SQL and knowledge of NoSQL databases like MongoDB.
• Performance Optimization: Implement strategies for application performance tuning, caching, and scalability.
• Collaboration & Mentorship: Work closely with cross-functional teams, providing technical guidance and mentoring to developers.
• Stakeholder Engagement: Collaborate with business stakeholders to ensure architectural alignment with business objectives and technical constraints.
• Code Quality & Reviews: Conduct regular code reviews, ensuring compliance with best practices and architectural standards.
Skills and Qualifications:
• Extensive Experience: 8+ years in Java development and architecture, with a proven track record in the banking domain, particularly in payment gateway projects.
•Technological Proficiency: Deep expertise in Java, Spring, Spring Boot, Microservices, Hibernate, REST API, Oracle SQL, Spring Validation, Spring Security for authorization, AWS, Docker, Kubernetes, and Jenkins.
• Cloud & DevOps Knowledge: Good understanding of cloud-native applications and DevOps practices.
• Security Focus: Experience in implementing security protocols and practices in a banking environment.
• Leadership & Communication: Strong leadership, communication, and stakeholder management skills.
• Innovative Thinking: Ability to think critically and provide innovative solutions to complex problems.
Required Documents:
• 10th and 12th passing certificates and marksheets.
• Graduation marksheets and passing certificate.
• Graduation degree (Convocation) certificate. • All employer offer letters and relieving letters (with stamp and CIN number on letterhead)
Regards
Amit Kumar Pandey
- You have 3+ years of experience using Golang/ Go Programming development language.
- You can write clean, high-quality code in a variety of languages and are also able to spot (and improve) bad code
- You have experience with Agile, Lean and/or Continuous Delivery approaches such as Continuous Integration, TDD, Infrastructure as Code, etc.
- Bonus points if you have knowledge of cloud technology such as AWS, Docker or Kubernetes
Requirements:
● Should have at least 2+ years of DevOps experience
● Should have experience with Kubernetes
● Should have experience with Terraform/Helm
● Should have experience in building scalable server-side systems
● Should have experience in cloud infrastructure and designing databases
● Having experience with NodeJS/TypeScript/AWS is a bonus
● Having experience with WebRTC is a bonus
- Experience in integrating with various SDKs like Swift
- Significant experience working with react native along with tools like Flux, Flow, Redux, etc.
- In-depth knowledge of JavaScript, CSS, HTML, functional programming, and front-end languages
- Strong knowledge of React fundamentals such as Virtual DOM, component lifecycle, and component state
- A complete understanding of the full mobile app development lifecycle right from prototyping
- Knowledge of type checking, unit testing, typescript, prop types, and code debugging
- Experience working with REST APIs, document request models, offline storage, and third-party libraries
- Strong understanding of web technologies like JavaScript, HTML, and CSS
- Knowledge of user interface design and responsive designs
- Well-versed in a variety of React Native software and technologies such as Jest, Enzyme, ESLint, and so on
- Understanding of React Native best principles and design aesthetics
- A positive mindset and continuous-learning attitude
- A collaborative approach to building apps and solving complex problems
- Attention to detail and problem-solving skills
- Client-focused approach to create user-centric designs
- Good interpersonal and collaboration skills
- Ability to write clean, well-documented code that follows good coding practices
- Good in Agile development process.
- Excellent English verbal and communication skills.
- Should be able to handle the customer individually as needed
- Support the customer as and when required
**This role is based in Hyderabad, Telangana, only candidates currently residing in Hyderabad, Telangana will be considered**
Mentogram is a Singapore-based Edtech startup. Through our B2B2C online mentoring platform we are empowering creators and industry leaders to become online mentors. Our team is growing along with our customer list. We are a crew of growth hackers and tech-geeks who are passionate about helping experts impact the world with their expertise. Let's ride the tide together!
The ideal candidate will have experience in all stages of the sales cycle. They should be confident in building new client relationships and maintaining existing ones. They should have evidence of vital skills and possess good negotiation skills.
Responsibilities
- Pitch and close a deal.
- Researching organisations and individuals to find new partnership opportunities.
- Build relationships with prospective clients
- Maintain consistent contact with existing clients
- Manage sales pipeline
- Analyse the market and establish competitive advantages
- Track metrics to ensure targets are hit
Qualifications
- Bachelor’s degree in business, marketing, or related field.
- Minimum 2+ years of sales and business development experience.
- Experience in full sales cycle including deal closing Demonstrated sales success
- Strong communication skills and IT fluency.
- Ability to manage complex projects and multi-task.
- Excellent organisational skills and negotiation skills.
- Ability to flourish with minimal guidance, be proactive, and handle uncertainty.
- Proficient in Word, Excel, Outlook, and PowerPoint.
- Comfortable using a computer for various tasks.
Perks:
- Package of 7-9 Lacs depending on Experience.
- Be part of the digital nomad scheme where you are eligible for month-long fully sponsored domestic and international trips.
- Mentorship sessions by our expert base and founding team.
- Amazing networking opportunity with top mentors and leaders on our platform.
- Recommendation letter
- Learn the ins and out of the startup ecosystem by working in a global Singapore-based startup
- Have a real impact on your work :)
We are looking for a Full Stack Developer that will be able to develop and support existing
applications. The main scope of work will include everything from back-end to client-side code, using
optimal and efficient technologies, frameworks, and patterns. Your primary responsibilities will be to
design and develop these applications. Therefore, it’s essential that you are skilled at problem-solving,
solution design, and high-quality coding.
Responsibilities:
• Build modular, testable, and reusable front-end modules
• Knowledge of at least one of the .NET languages (e.g. C#, ASP.NET, .NET MVC, .NET Core ) and
HTML5/CSS3
• Knowledge on Frontend Technology – Angular 8 and above
• Familiarity with architecture styles/APIs (REST, RPC)
• Understanding of Agile methodologies
• Strong attention to detail
• Excellent troubleshooting and communication skills
• Knowledge of REST and RPC APIs
• Able to work well in a team setting
• Contribute to all phases of the feature release cycle
• Contribute ideas on using the latest technologies
• Write clean, scalable code using .NET programming languages
Required:
• Angular 8 and above / .Net / C# / .Net MVC5 and above / .Net Core / .Net Framework /
jQuery
• Strong knowledge of HTML, CSS, RWD, JavaScript, Dot Net MVC5 and above, Dot Net Core,
Dot Net Framework and J-Query, C#, WPF, LINQ, MSSQL, MySQL, Oracle
• Strong OOPS (Object Oriented Programming) concepts
Will train on Angular 9+
Company Benefits/Perks:
• 5 days working company
• Flexible timings
• Only international clients/projects
• Work from home
• Microsoft: http://asp.net/" target="_blank">ASP.NET Core, Azure, C#/Web API
Role & Responsibilities:
- Handle multiple products/modules simultaneously, lead the team in development and support
- Lead development teams
- Daily updates to customers and Product Managers/Delivery Managers
- Participate in design discussions
- Design and Architect small modules
- Effort estimations for modules, subsystems or use cases.
- Learn new skills and mentor the new team members
- Champion best practices within the team, including code reviews
Work Experience & Skills:
- B.E/B.Tech or any relevant Masters degree from reputed college.
- Strong 5+ years of experience in Java, J2EE, Spring IOC, Spring Annotations, Spring JDBC, Jquery, Java script, HTML 5 and CSS
- Strong experience in Postgres or any SQL technology
- Experience with working on Tomcat, Apache, JBoss or any similar application server
- Should have 3+ years of experience in leading team.
- Good experience in JSON / RESTful API / Web Services.
- Experience in working on Agile methodology using Scrum and sprints
- Experience in using build tools, Maven, GIT, Bugzilla or similar tools.
- Experience in cloud technologies, Microservices and frameworks such as AWS or GPC, container technologies like Docker is a plus.
- Ability to adapt to new development environments, changing business requirements and learning new systems highly desired
- Experience in Microservices, SpringBoot and Angular is a plus.
- Experience with tuning deployed applications for scalability and performance.
- Good knowledge of deployment and scripting on Linux/Unix servers
- Strong technical documentation skills.
- Good oral and written communication skills
- Client Communication & Handling
- Providing demos to clients as required
- Lead Generation
- Conceiving and developing efficient and intuitive marketing strategies
- Coordinating with clients for time to time updating services
- This job will be purely field Marketing job.







