
Customer Success Manager - SAAS for airline / travel / entertainment
They have partnered with major airlines and entertainment brands such as Disney Theatrical Group, Qantas, Iberia, Alaska, Malaysia Airlines, Vistara, IndiGo, Volaris, and others. Their platform offers innovative tools to drive revenue, operational efficiency, and digital shopping conversion.
Job Profile:
The Customer Success Manager will be a global evangelist for the platform and ensure all customers understand the value that the platform offers.
You will be the primary point of contact to ensure customers implement and derive maximum value from the platform.
Owning every aspect of the lifecycle of a customer ; working with them through implementation, launch, ongoing account support, and working with the Director of Customer Success to eventually grow the relationship.
Building strong relationships with our customers and influencing key decision-makers to adopt our best practices.
Understanding the specific goals of our individual customers, and how our platform can help them achieve those goals.
Collaborating with the engineering team to communicate the critical priorities of our customers, and to relay back appropriate timelines for completion.
Maintaining regular communications (usually weekly) with customers, providing them with success metrics, gathering feedback for product enhancements, and understanding any of their concerns.
Managing the majority of written and verbal communication with our customers, both when things are going well and when they aren't.
Performing detailed analysis to drive actionable insights for our customers.
Keeping track of potential risks with our individual customers, developing mitigation strategies, and taking ownership of the outcome.
Available to work at hours suitable to our customers in a broad range of time zones
Travel will be required. We estimate 1-2 weeks of international travel per month.
Requirements:
A demonstrated track record of success as a Customer Success Manager, ideally with an early-stage SaaS company working with a smaller group of clients and large deal sizes
Strong written and verbal skills, comfort navigating uncomfortable situations, exceptional "diplomacy" skills and emotional intelligence
An advanced level of Excel knowledge (experience in QuickSight, think-cell and SQL are a plus)
Familiarity with (or a strong interest in) the airline/travel / entertainment industries is desirable
English fluency, and fluency in Spanish and/or Portuguese not required but are a plus

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We are looking for a seasoned Senior Backend Engineer (SDE II) with over 3 years of experience to grow a high-performing engineering team. The ideal candidate will have extensive hands-on experience in software development, deep technical expertise, and a proven track record of successfully leading large-scale engineering teams and projects. This role requires strategic leadership, the ability to manage complex technical challenges, and the ability to drive innovation while ensuring operational excellence. As a Backend SDE-2, you will collaborate with key stakeholders across the business, product management, and operations to ensure alignment with the organization’s goals and play a critical role in shaping the technology roadmap and engineering culture.
Key Responsibilities:
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- Technical Excellence: Guide the team in designing and implementing scalable, robust software systems. Drive the adoption of best practices in architecture, coding standards, and software testing to ensure high-quality product delivery.
- Project and Program Management: Oversee the successful delivery of engineering projects, ensuring deadlines, quality standards, and budget constraints are met. Use agile methodologies to manage the development process and resolve bottlenecks.
- Cross-functional collaboration: Collaborate with Product Management, Design, Business, and Operations teams to define project requirements and deliverables. Ensure the smooth integration of engineering efforts across the organization.
- Risk Management: Anticipate and mitigate technical risks and roadblocks. Proactively identify areas of technical debt and drive initiatives to reduce it.
Required Qualifications:
- Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field.
- 3+ years of experience in software engineering
- Proven track record of successfully delivering large-scale, high-impact software projects.
- Strong understanding of software architecture, design patterns, and scalable system design.
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- Experience with cloud infrastructure (AWS), microservices, and distributed systems.
- Good experience with MySQL and ElasticSearch. Slight experience with other NoSQL and SQL databases.
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- Experience in delivering full-stack B2B/SaaS applications including mobile applications, web frontend, and a scalable backend.
- Excellent problem-solving skills, with the ability to diagnose and resolve complex technical challenges.
- Strong communication and interpersonal skills, with the ability to influence and inspire teams and stakeholders at all levels.
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Key Responsibilities
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- Celebrate milestones and reinforce positive culture.
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Qualifications
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We Offer
- Competitive compensation.
- Wellness-focused benefits, including annual retreats.
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Greetings from Delhi Public School & Pallavi Group of Schools & Colleges!
We are one of the largest Group of schools with DPS(Nacharm /Mahendra Hill /Nadergul) and Pallavi Group of schools in India. We have more than 30k students studying in our Group of Schools in Hyderabad.
We are looking for Vice-Principal or Senior Headmistress with a minimum of 5 years of experience in the CBSE curriculum and teaching currently TGT/PGT(mandatory).
Qualification: Postgraduate with M.Ed. having experience in CBSE/International school (M.Phil. Ph.D. will be an additional qualification). Excellent communication skills and leadership qualities.
Looking for female candidates who can join immediately.
Interested candidates can send their updated resume.
Regards
G Anitha
HR Manager
Delhi Public School,
Mahendra Hills/ Nachara / Nadergul

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commitment
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