Customer Success Manager - SAAS for airline / travel / entertainment

About Antier:  Antier, one of the world’s pioneering blockchain development companies harnesses the power of decentralization and smart contracts to build scalable, asset-agnostic applications. Our subject matter experts provide enterprise-grade blockchain app development services ensuring transparency & immutability over a distributed ledger. Ask more about our expertise in DeFi 2.0, Metaverse ecosystems, DAOs, Exchanges & wallets, crypto banks, NFTs, and more.

Managerial Skills:  Team handling, Team Spirit, Task Management, and Coordination with senior authorities in the organization.

Responsibilities for Project Manager 

• Complete responsibility for assigned projects like client coordination, time management, team management, budgeting, and brainstorming on tricky code.
• Analyze, plan and develop requirements and standards for scheduled projects
• Assign and oversee the daily tasks of technical personnel while ensuring all subordinates are actively working toward established milestones
• Hold regular technical team meetings to determine progress and address any questions or challenges regarding projects
• Determine and define clear deliverables, roles, and responsibilities for staff members required for specific projects or initiatives
• Recruit and train exceptional employees to fulfill posted positions within the technical department.
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Qualifications for Project Manager 

• Bachelor's degree is Must (BTech/BCA/MCA)
• Active Development Project Management Experience
• Proven ability to solve problems creatively
• Strong familiarity with project management software tools, methodologies, and best practices
• Experience seeing projects through the full life cycle
• Excellent analytical skills
• Strong interpersonal skills and extremely resourceful
• Strong understanding of SDLC/STLC
• Experience in Agile methodology and sprint planning
• Product Manager profiles from Product Startups are a plus
• Experience in Blockchain Startups as Product Manager is a plus
• PMP/PSM/CSM/SAFE/CSPO would be an advantage

About Us:

Zemoso Technologies provides product & data engineering solutions using open source Big Data stacks, Machine Learning and advanced custom visualizations.

We were featured as one of Deloitte Fastest 50 growing tech companies from India thrice (2016, 2018 and 2019).

Our founders have had past successes - founded a decision management company acquired by SAP

AG (now part of Hana Big data stack & NetWeaver BPM), early engineering team of Zoho (leading billion $ SaaS player) & some Private Equity experience.

Marquee customers along with some exciting start-ups are part of our clientele.

Currently, for our Hyderabad, India development centre, we are looking for Scrum Master.

Position: Scrum Master

Experience: 4-7Years

Location: Hyderabad

Qualification: BTECH/BE in CSE or equivalent

Scrum master certification is a plus

Responsibilities:

Manage each project’s scope and timeline

Coordinate sprints, retrospective meetings and daily stand-ups

Coach team members in Agile frameworks

Facilitate internal communication and effective collaboration

Be the point of contact for external communications (e.g. from customers or stakeholders)

Work with product owners to handle backlogs and new requests

Resolve conflicts and remove obstacles that occur

Help teams implement changes effectively

Ensure deliverables are up to quality standards at the end of each sprint

Guide development teams to higher scrum maturity

Help build a productive environment where team members ‘own’ the product and enjoy working on it

Requirements:

Experience in a scrum master role

Familiarity with software development

Excellent knowledge of Scrum techniques and artifacts (such as definition of done, user stories, automated testing, backlog refinement)

Good knowledge of other Agile frameworks (Crystal, XP etc.)

Excellent communication and servant leadership skills

Problem-solving and conflict-resolution ability.

Outstanding organizational skills

About the Company

LiquiLoans (LL) is an RBI registered NBFC. The LL platform provides consumer loans and has established a strong value proposition in the digital lending space. It is a well capitalized NBFC-P2P with a vision to build an easy to use financial platform serving millions of customers in India. The company is founded by entrepreneurs who have previously co-founded a successful rental platform "RentoMojo''. LiquiLoans is funded by Matrix Partners, which has invested in some of the marquee companies like OlaCabs, Practo, Quikr and Cloud Nine. Marquee Angel Investors.

Our goal is to allow borrowers to get loans at interest rates cheaper than a bank and enable every lender to give loans to creditworthy individuals in a safe and legal manner. We intend to build a dynamic, completely tech-enabled, loan exchange platform where individuals can lend money to other individuals within minutes. We plan to integrate the new age data-driven lending strategies and come up with an end to end, easy to use, online spread of financial products and services.

Ours would be a one-stop destination for all our users, from providing credit facilities to offering investment opportunities. We aspire to develop India’s one of a kind, highly liquid interface where an individual can invest, render and take exposure against existing credit employed within minutes.

Founding Team

1. Achal Mittal: (https://www.linkedin.com/in/achal-mittal-8a95993a/): NMIMS Alum, Ex ICICI and HSBC and co-founded Rentomojo
2. Gautam Adukia: (https://www.linkedin.com/in/gautam-adukia-415a0650/): IIM Alum, Ex IIFL Funding: Raised Series A funding from Matrix Partners

Designation - Product Manager

Key Responsibilities: -

• Conceptualize impactful features and product offerings by collaborating with internal teams like engineering, design, marketing, operations and business development
• Manage the product life cycle, including strategy, requirements, target user research, prototyping, user experience journey, stakeholder satisfaction, etc.
• Implement go-live strategies, define goals and metrics for the success of your product/ feature/ process
• Identifying new potential channels that run parallel with the business goals.
• Creating campaigns and strategies that can attract more customers to the business.
• Measuring and reporting on the performance of all digital marketing campaigns and assess against goals (ROI and KPIs)
• Demonstrate product features to clients/customers, & internal employees
• Brainstorm new and creative growth strategies

Required Skill Set:

• Minimum 3 years of work experience in a product-oriented environment
• Knowledge of Jira, Adobe XD, Google Docs, Freshdesk/Zoho software(s)
• Experience in Agile / Scrum development methodologies
• Crisp communication skills & ability to convert requirements into user stories
• Ability to focus on the task while coordinating with multiple stakeholders
• Experience with enterprise solutions in at least one area like Payments, Embedded Finance, Fintech, Financial Services, CRM, LOS, LMS, etc.

• B.E in computer science or related fields.
• Hand-on development experience with web & database technologies (MS SQL).
• Excellent programming & communication skills Strong problem solving, judgmental, and decision-making skills.
• Ability to work at the tactical and strategic levels of IT initiatives.
• Impressive hands-on experience in .Net technologies. Impressive hands-on experience and knowledge with C#, SQL, JSON, XML, Win Forms & MVC, Angular, JavaScript, jQuery , HTML/CSS.
• Self-Motivated, flexible & Innovative.

**RESUMES WITHOUT PORTFOLIO WILL NOT BE ACCEPTED**

Responsibilities

• Collaborate with our creative team to edit and produce engaging video content that aligns with our brand and messaging.
• Stay up-to-date with the latest trends in video editing, including but not limited to transitions, animations, and visual effects.
• Edit and fine-tune video content to meet project requirements, including color correction, audio enhancements, and visual effects.
• Work closely with team members to ensure project deadlines are met.

Requirements

• Strong passion for video editing and a keen eye for detail.
• Proficiency in video editing software (e.g., Adobe Premiere Pro, Adobe After effects or similar).
• Knowledge of the latest trends in video editing and the ability to implement them creatively.
• Ability to use AI-generated video platforms or a willingness to learn and adapt to emerging technologies.
• Should have thorough knowledge of typography, visual styles and branding. 
• Self-motivated and able to work independently.
• A portfolio showcasing previous video editing work is preferred.
• Excellent communication and teamwork skills.

Good to have

• Good to have Knowledge in Visual design and it’s trends.
• Proficiency in Photoshop, Illustrator and figma is a plus.

Required Skills:

• Proficient with Scala language (Akka HTTP, actors, streams) or Python language
• Proficient with Spark & writing MapReduce applications
• Experience building and optimizing ETL processes, data pipelines, architectures
• Experience with implementation of any data warehouse (Snowflake, BigQuery, Redshift)
• Preferred: Experience with any Graph DB
• NoSQL databases like Mongodb or ElasticSeach

CRM Functional Consultant

Country: Malaysia

Cities: Kuala Lumpur

Area of expertise: Customer Relationship Management (CRM)

Job Description

As a CRM Business Analysis Consultant, you are responsible for identifying, developing, and deploying end-user solutions in Customer Relationship Management (CRM) system. Through your deep functional knowledge and familiarity with the application, you ensure business requirements are adequately met and provide a variety of advisory services around project management, business process development, implementation support and end-user training as required. You also contribute to project planning, implementation, and requirements gathering efforts across CRM projects.

Responsibilities:

Translate business requirements into CRM business solutions

Identify key stakeholders for requirements gathering; elicits and documents requirements and validates against scope

Contribute to requirements management, including approval, communication, traceability, and re-use

Contribute to transfer of functional requirements to development and test team members- Leverage CRM workflow technology to automate business processes

Determine, in collaboration with business and IT stakeholders, patches and upgrades needed to the CRM system in order to meet evolving business requirements

Stay informed on updates and new releases in CRM technologies

Educates end users on CRM functionality, as needed

Skills:

You are excited about working with a global technology leader to solve business-critical problems for some of the top companies in the world. You are a fast learner, self-starter, and creative thinker. You are passionate about software and its potential to move organizations forward through innovation.  You’re proud of your positive and lasting client relationships and the customizations and strategies you’ve built to tackle their business challenges.

Requirements:

At least 3 years of relevant work experience including CRM

Strong knowledge of CRM Systems and business solution implementation

Demonstrable experience in Business Process Reengineering (BRP)

Strong knowledge of CRM issue diagnosing and troubleshooting

Working with Microsoft Dynamics 365 Customer Engagement as a Functional Consultant

Hands on experience deploying with Microsoft Power Platform solutions for customers in a variety of industries

Experience consulting with external clients on complex projects

Experience working with global teams on CRM technology implementation and maintenance projects

Experience working with offshore teams to facilitate project work

Demonstrated excellence in communicating and presenting complex information to technical and non-technical stakeholders, both verbally and in written form

• Design and build reliable distributed systems that handle high volumes of data With low latency.
• Maintain, support, and enhance business-critical systems.
• Ensure timely and high quality of software development w.r.t to project architecture, code quality, testing, and deployment.
• Own complete service lifecycle including development, deployment, performance on scale, and monitoring.
• Make your mark on ambitious projects

Backend Tech Stack

• Go and Scala
• Environments build around Docker and GCP
• Complete Kubernetes infrastructure

Requirements

• Is a great problem solver who takes pride in their work
• Is comfortable with the unknown and loves to experiment
• Can construct good arguments for methodologies or practices
• Strong concepts of clean code principles
• Has worked with, or understands the principles behind working with data at scale

• Manage sales operations in assigned district to achieve revenue goals.
• Supervise sales team members; the BSMs, on daily basis and provide guidance whenever needed.
• Identify skill gaps and conduct trainings to sales team.
• Work with team to implement new sales techniques to obtain profits.
• Assist in employee recruitment, promotion, retention and termination activities.
• Conduct employee performance evaluation and provide feedback for improvements.
• Contact potential customers and identify new business opportunities.
• Stay abreast with customer needs, market trends and competitors.
• Maintain clear and complete sales reports for management review.
• Build strong relationships with customers for business growth.
• Analyze sales performances and recommend improvements.
• Ensure that sales team follows company policies and procedures at all times.
• Develop promotional programs to increase sales and revenue.
• Plan and coordinate sales activities for assigned projects.
• Provide outstanding services and ensure customer satisfaction.