
Customer Success Manager - SAAS for airline / travel / entertainment
They have partnered with major airlines and entertainment brands such as Disney Theatrical Group, Qantas, Iberia, Alaska, Malaysia Airlines, Vistara, IndiGo, Volaris, and others. Their platform offers innovative tools to drive revenue, operational efficiency, and digital shopping conversion.
Job Profile:
The Customer Success Manager will be a global evangelist for the platform and ensure all customers understand the value that the platform offers.
You will be the primary point of contact to ensure customers implement and derive maximum value from the platform.
Owning every aspect of the lifecycle of a customer ; working with them through implementation, launch, ongoing account support, and working with the Director of Customer Success to eventually grow the relationship.
Building strong relationships with our customers and influencing key decision-makers to adopt our best practices.
Understanding the specific goals of our individual customers, and how our platform can help them achieve those goals.
Collaborating with the engineering team to communicate the critical priorities of our customers, and to relay back appropriate timelines for completion.
Maintaining regular communications (usually weekly) with customers, providing them with success metrics, gathering feedback for product enhancements, and understanding any of their concerns.
Managing the majority of written and verbal communication with our customers, both when things are going well and when they aren't.
Performing detailed analysis to drive actionable insights for our customers.
Keeping track of potential risks with our individual customers, developing mitigation strategies, and taking ownership of the outcome.
Available to work at hours suitable to our customers in a broad range of time zones
Travel will be required. We estimate 1-2 weeks of international travel per month.
Requirements:
A demonstrated track record of success as a Customer Success Manager, ideally with an early-stage SaaS company working with a smaller group of clients and large deal sizes
Strong written and verbal skills, comfort navigating uncomfortable situations, exceptional "diplomacy" skills and emotional intelligence
An advanced level of Excel knowledge (experience in QuickSight, think-cell and SQL are a plus)
Familiarity with (or a strong interest in) the airline/travel / entertainment industries is desirable
English fluency, and fluency in Spanish and/or Portuguese not required but are a plus

Similar jobs
Job Title: Data Engineer
Location City: Gurugram
Industry: Research and Advisory Services
Role Overview
We are looking for a Senior Data Engineer (7–10 years) to play a foundational role in building Everest Group’s greenfield, Snowflake-based enterprise data platform.
This role is hands-on and ownership-driven, with a strong focus on:
Ingesting data from enterprise SaaS platforms Building scalable Snowflake ELT pipelines
Designing analytics-ready data models Owning the initial Snowflake platform foundations in collaboration with architecture leadership The ideal candidate has deep experience integrating CRM and marketing systems via APIs, is comfortable operating production- grade data pipelines, and can make sound decisions around performance, cost, and reliability.
Key Responsibilities
Robust Data Ingestion Pipelines From Enterprise SaaS Platforms, Including
Salesforce (CRM)
NetSuite (Finance)
Marketing and RevOps tools such as Marketo, 6sense, Gong
SharePoint (files, metadata, permissions)
Develop API-based Ingestion Frameworks Handling
Authentication and authorization
Pagination, rate limits, retries, and failures
Incremental loads, soft deletes, and historical tracking
Schema evolution and upstream source changes
ELT pipelines within Snowflake Write high-quality, optimized SQL for complex
transformations Build and manage data layers including raw, staged, and curated datasets
Optimize Snowflake warehouses, storage, and query performance with a strong focus on cost efficiency
Models Including
Fact and dimension tables
Star and snowflake schemas
Slowly Changing Dimensions (SCD Type 1 and Type 2) Ensure data models support reporting, dashboards, and research analytics Partner with analytics and research teams to deliver analytics-ready, well documented datasets reliability including scheduling, monitoring, alerting, and recovery Implement data quality checks for accuracy, completeness, and freshness
Support Snowflake Platform Foundations Including
Warehouse and environment strategy (dev/test/prod)
Role-based access control (RBAC) Secure handling of sensitive HR and finance data (PII) Troubleshoot and resolve data issues across ingestion, transformation, and consumption layers research, product, and technology stakeholders to translate business needs into data solutions Contribute to data platform architecture discussions and continuous improvement initiatives
Maintain clear documentation for pipelines, data models, and data flows
Follow modern engineering practices including Git-based version control and CI/CD workflows
Education And Experience
Bachelor’s or master’s degree in computer science, Information Technology, Engineering, Mathematics, or related field.
7–10 years of hands-on experience in data engineering or similar roles
Strong hands-on expertise with Snowflake, including ingestion, transformations, and performance optimization
Proven experience ingesting data from SaaS platforms via APIs (HR, CRM, or Marketing systems)
Advanced SQL skills and strong understanding of relational databases and data modeling
Strong Python experience for API integration, data ingestion, and automation Experience with cloud platforms (Azure preferred; AWS/GCP acceptable)
Experience with orchestration or transformation tools such as dbt, Azure Data Factory, or similar
Strong problem-solving skills, ownership mindset, and attention to detail
Company: Ethara AI
Location: Gurgaon (Work From Office)
Employment Type: Full-Time
Experience Required: 2–4 Years
Open Roles: Software Engineers (Python Fullstack)
About Us
Ethara AI is a leading AI and data services company in India, specializing in building high-quality, domain-specific datasets for Large Language Model (LLM) fine-tuning. Our work bridges the gap between academic learning and real world AI applications, and we are committed to nurturing the next generation of AI professionals.
Role Overview:-
We are looking for experienced Python Fullstack Software Engineers who can contribute to post training AI development workflows with strong proficiency in coding tasks and evaluation logic. This role involves working on high-impact AI infrastructure projects, including but not limited to:
Code generation, validation, and transformation across Python, Java, JavaScript, and modern frameworks;
Evaluation and improvement of model-generated code responses;
Designing and verifying web application features, APIs, and test cases used in AI model alignment;
Interpreting and executing task specifications to meet rigorous quality benchmarks;
Collaborating with internal teams to meet daily throughput and quality targets within a structured environment.
Key Responsibilities:-
Work on fullstack engineering tasks aligned with LLM post-training workflows;
Analyze model-generated outputs for correctness, coherence, and adherence to task requirements;
Write, review, and verify application logic and coding prompts across supported languages and frameworks;
Maintain consistency, quality, and efficiency in code-focused deliverables;
Engage with leads and PMs to meet productivity benchmarks (8–9 working hours daily);
Stay updated with AI development standards and contribute to refining internal engineering processes.
Technical Skills Required:-
Strong proficiency in Python and nice to have: Java, Node.js;
Strong experience in frontend technologies: React.js, HTML/CSS, TypeScript;
Familiarity with REST APIs, testing frameworks, and Git-based workflows;
Ability to analyze, debug, and rewrite logic for correctness and clarity;
Good understanding of model response evaluation and instruction-based coding logic
Qualifications:-
Bachelor’s or Master’s degree in Computer Science, Engineering, or related field;
2–4 years of experience in a software development role (Fullstack preferred);
Prior exposure to AI/LLM environments or code-based evaluation tasks is a plus;
Excellent written communication and logical reasoning abilities;
Comfortable working from office in Gurgaon and committing to 8–9 hours of productive work daily
Why Join Us
Be part of a high-growth team at the forefront of LLM post-training development;
Work on real-world AI engineering problems with production-grade impact;
Competitive compensation with performance-driven growth opportunities;
Structured workflow, collaborative culture, and technically challenging projects
Who We Are
Studio Management (studiomgmt.co) is a uniquely positioned organization combining venture capital, hedge fund investments, and startup incubation. Our portfolio includes successful ventures like Sentieo (acquired by AlphaSense for $185 million), as well as innovative products such as Emailzap (emailzap.co) and Mindful Minutes for Toddlers. We’re expanding our team to continue launching products at the forefront of technology, and we’re looking for an Engineering Lead who shares our passion for building the “next big thing.”
The Role
We are seeking a hands-on Engineering Lead to guide our product development efforts across multiple high-impact ventures. You will own the overall technical vision, mentor a remote team of engineers, and spearhead the creation of new-age products in a fast-paced startup environment. This is a strategic, influential role that requires a blend of technical prowess, leadership, and a keen interest in building products from zero to one.
Responsibilities
- Technical Leadership: Define and drive the architectural roadmap for new and existing products, ensuring high-quality code, scalability, and reliability.
- Mentorship & Team Building: Hire, lead, and develop a team of engineers. Foster a culture of continuous learning, ownership, and collaboration.
- Product Innovation: Work closely with product managers, designers, and stakeholders to conceptualize, build, and iterate on cutting-edge, user-centric solutions.
- Hands-On Development: Write efficient, maintainable code and perform thorough code reviews, setting the standard for engineering excellence.
- Cross-Functional Collaboration: Partner with different functions (product, design, marketing) to ensure alignment on requirements, timelines, and deliverables.
- Process Optimization: Establish best practices and processes that improve development speed, code quality, and overall team productivity.
- Continuous Improvement: Champion performance optimizations, new technologies, and modern frameworks to keep the tech stack fresh and competitive.
What We’re Looking For
- 4+ Years of Engineering Experience: A proven track record of designing and delivering high-impact software products.
- Technical Mastery: Expertise in a full-stack environment—HTML, CSS, JavaScript (React/React Native), Python (Django), and AWS. Strong computer science fundamentals, including data structures and system design.
- Leadership & Communication: Demonstrated ability to mentor team members, influence technical decisions, and articulate complex concepts clearly.
- Entrepreneurial Mindset: Passion for building new-age products, thriving in ambiguity, and rapidly iterating to find product-market fit.
- Problem Solver: Adept at breaking down complex challenges into scalable, efficient solutions.
- Ownership Mentality: Self-driven individual who takes full responsibility for project outcomes and team success.
- Adaptability: Comfort working in an environment where priorities can shift quickly, and opportunities for innovation abound.
Why Join Us
- High-Impact Work: Drive the technical direction of multiple ventures, shaping the future of new products from day one.
- Innovation Culture: Operate in a remote-first, collaborative environment that encourages bold thinking and rapid experimentation.
- Growth & Autonomy: Enjoy opportunities for both leadership advancement and deepening your technical skillset.
- Global Team: Work alongside a diverse group of talented professionals who share a passion for pushing boundaries.
- Competitive Benefits: Receive market-leading compensation and benefits in a role that rewards both individual and team success.
Lead Gen Executive – Day/ Night Shift
Job Description
- Work closely with the sales team in identifying target markets, target accounts and services to be covered in the business development (lead generation) activity.
- Plan and oversee segment and account level research and map the account, identify potential clients, identify key needs.
- Oversee Contact database management – data sourcing, contact qualification, classification, communication and updates.
- Plan out lead generation campaigns with the head of field marketing, including email and calling campaign plan, lead qualification follow-up and nurturing.
- Oversee calling, lead qualification and handover to sales.
Tracking and Reporting
- Report weekly activity and log all lead related data.
- Pipeline reporting and tracking from lead to pursuit to closure.
KRAs-
- Development and execution of quarterly and yearly lead generation plan.
- Performance indicators will include-
- Quality of leads generated
- Progression of leads into opportunities
- Number of deal closures and new client acquisition
- Value of business generated
- Overall team management, training, and performance management
Requirements:-
- Experience: 1- 3 years
- Ability to work in a goal oriented environment under pressure.
- Strong interpersonal, written and communication skills a must.
- Experience working with multiple products and services.
- Confident and polished phone prospecting skills required.
- Outstanding skill in the use of Word, Excel, and various email programs.
As a Software Development Engineer II in Hiver’s Strategic Initiative department, you will have a critical role to play in building solutions that hold high strategic value for the business. You will get a chance to work with and mentor a group of smart engineers as well as learn and grow yourself working with very good mentors. Expect lots of challenges and high levels of ownership and autonomy. You’ll get the opportunity to work on complex technical challenges, building frameworks to monitor and improve the performance of our systems, and improving reliability and performance.
You will be working on
- Building, maintaining and scaling APIs and microservices. You will own all aspects of SDLC including documentation, data modeling, and deployment.
- Participate in solution brainstorming, release planning and code reviews.
- This is the early phase of the project and you will do foundational work on multiple aspects and help define and improve engineering standards, tooling, and processes.
- Collaborating closely with co-developers, designers and other stakeholders to build dynamic and compelling user experiences while embracing emerging standards.
We are looking for
- 3+ years of hands-on experience building and maintaining production-grade services that are being used by a good number of active customers.
- 1+ year of professional experience with Ruby-on-Rails.
- Command on web fundamentals and high level knowhow frontend ecosystem and modern development practices
- Sound knowledge of design patterns and best practices for writing clean, linted, maintainable and reusable code
- Deep understanding of relational databases (eg, MySql) and data modeling concepts
- Solid foundation in Computer Science, with strong competencies in data structures, algorithms, and software design.
- An architect's mindset - we want a fast time to market but without undermining long-term prospects. You will have to continuously assess the various trade-offs when considering long-term vs. short-term benefits/drawbacks and make informed choices about the optimal approach.
- Strong analytical and debugging skills - you should be able to troubleshoot and solve issues in a timely manner.
- Ability to iterate and deliver at a fast pace - speed is of the essence.
- Solid understanding of cloud concepts and latest infra stack (AWS).
- Track record of assessing complex initiatives and coming up fairly accurate expected time of arrival (ETA) and working with a team to meet these timelines with high confidence
- Good communication skills - you should have good communication skills, both written and verbal. You should be proficient in English and be able to communicate effectively with team members and stakeholders.
- Nice to have: (optional)
- Frontend (full-stack) experience (VueJS) is a major plus
At Hiver, we value diversity and inclusion and encourage individuals from all backgrounds to apply. If you're ready to make an impact and be part of our innovative team, please apply here.
Job Title: Java Full Stack Developer
Work Location: Bangalore, Chennai, Mysore
Experience: 5+ Years
Budget: up to 18 Lakhs
Notice Period: Immediate to 30 days
Mandatory Skills: Java, Java Script, HTML, CSS
Job Description:
A Bachelor's degree in computer science, statistics, or Engineering.
· At least 5 years of strong knowledge and experience in developing web applications using J2EE, Multi thread programming, Data structure, Junit and Mockito
· Strong knowledge in Spring Boot, Microservices, LOG4j, Spring security
· Strong Experience in Angular JS responsive frameworks. ReactJS.
· Strong knowledges in JavaScript, TypeScript, jQuery, HTML5, CSS.
· Experience working with tools like Git, Maven, Gradle.
· Demonstrate strong design and programming skills using JSON, Web Services, XML in Unix and Windows environments.
· Experience with Build Automation, Continuous Integration and Test Automation (npm, Gradle, Maven, Jenkins).
· Thorough understanding of Integrated Development Environments like Visual Studio Code, Eclipse and IntelliJ.
· Good understanding of Databases, Frameworks, Design, Algorithms, etc.
· Working knowledge with Oracle, Mongo DB databases.
· Strong agile/scrum development experience
· Experience in Cloud platforms including deploying applications in a containerized platform is preferred.
· Experience in full lifecycle with requirements to development to support.
· Excellent verbal communication skills.
· Good problem-solving skills.
DigiXHub is one of the Best Blockchain Application Development Company in Bangalore that provides solutions such as Blockchain Development(Public, private, Consortium Blockchain), Cryptocurrency Exchanges, ICO & ICO Marketing Services, Cryptocurrency Wallet Development, Smart contract Development etc.
Experience : 2 to 5 years
Location : Remote
Immediate joiner (0 to 20 days)
Job Description
We are looking for a great JavaScript\ developer who is proficient with React.js. Your primary focus will be on developing user interface components and implementing them following well-known React.js workflows (such as Flux or Redux). You will ensure that these components and the overall application are robust and easy to maintain. You will coordinate with the rest of the team working on different layers of the infrastructure. Therefore, a commitment to collaborative problem solving, sophisticated design, and quality product is important.
Responsibilities
- Developing new user-facing features using React.js
- Building reusable components and front-end libraries for future use
- Translating designs and wireframes into high quality code
- Optimizing components for maximum performance across a vast array of web-capable devices and browsers
Skills:
- Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model
- Thorough understanding of React.js and its core principles
- Experience with popular React.js workflows (such as Flux or Redux)
- Experience with data structure libraries (e.g., Immutable.js)
- Knowledge of isomorphic React is a plus
- Familiarity with RESTful APIs
- Knowledge of modern authorization mechanisms, such as JSON Web Token
- Familiarity with modern front-end build pipelines and tools
- Experience with common front-end development tools such as Babel, Webpack, NPM, etc.
- Ability to understand business requirements and translate them into technical requirements
- A knack for benchmarking and optimization
- Familiarity with code versioning tools (such as Git, SVN, and Mercurial
As a Senior Software Engineer your job is to write quality code, act with strong ownership, execute on and add to the vision of the engineering team, working with product and wider stakeholders. You will be working on developing Process Builder — our proprietary platform that orchestrates work across an automation engine and a labor marketplace.
Culture
Every engineer should be constantly learning and growing. As an experienced engineer, you should be eager to learn and grow every day. We expect you to raise the bar for performance on the engineering team.
Our team currently consists of 7 partner engineers and a dozen more agents and interns. The team will double in the coming year — you have an opportunity to mentor and lead.
Execution
The first principle of execution is reliable delivery — you honor your commitments. You should set clear expectations for your deliverables and drive through to success. The formula for success? Say what you’re going to do, do it, and then let everyone know that it’s done.
The second principle of execution is intelligent prioritization. Your job is to put the puzzle pieces together in a sensible, expedient way. We’re not just building a product or a platform. We’re building a company.
Architecture
We are always striving to build the right thing. You are a key partner for Product, and you’re a critical stakeholder because you know what can be built and what will work. You will focus your energy on one of our core products and act as an owner.
The ideal candidate has learned from experience that technical decisions have far-reaching consequences. As an experienced professional engineer, you are always mindful to avoid technical debt and waste.
The Technology
Our platform is TypeScript from top to bottom.
We’re opinionated about modern JavaScript and about the best way to use it. Our stack trends towards the latest and greatest:
We believe that a monorepo with micro frontends is the best approach for us. We’re avid users of NextJS, React, Prisma, Postgres, NX Workspaces and tRPC.
We’re always eager to learn and grow and try new technologies.
Working Schedule
The candidate should be available between 10am to 3pm EDT from Monday to Friday.
- At least 2-5 years of working experience in web services, preferably in Python
- Should have built and released APIs in production
- Experience working with RDBMS and NoSQL databases
- Designing thoughtful, extensible data models
- Knowledge of identifying, defining and building micro-services
- Working knowledge of GCS, AWS, Azure or any other cloud provider
- Aggressive problem diagnosis and creative problem-solving skills
- Good communication skills - written and spoken









