Customer Success Manager - SAAS for airline / travel / entertainment
They have partnered with major airlines and entertainment brands such as Disney Theatrical Group, Qantas, Iberia, Alaska, Malaysia Airlines, Vistara, IndiGo, Volaris, and others. Their platform offers innovative tools to drive revenue, operational efficiency, and digital shopping conversion.
Job Profile:
The Customer Success Manager will be a global evangelist for the platform and ensure all customers understand the value that the platform offers.
You will be the primary point of contact to ensure customers implement and derive maximum value from the platform.
Owning every aspect of the lifecycle of a customer ; working with them through implementation, launch, ongoing account support, and working with the Director of Customer Success to eventually grow the relationship.
Building strong relationships with our customers and influencing key decision-makers to adopt our best practices.
Understanding the specific goals of our individual customers, and how our platform can help them achieve those goals.
Collaborating with the engineering team to communicate the critical priorities of our customers, and to relay back appropriate timelines for completion.
Maintaining regular communications (usually weekly) with customers, providing them with success metrics, gathering feedback for product enhancements, and understanding any of their concerns.
Managing the majority of written and verbal communication with our customers, both when things are going well and when they aren't.
Performing detailed analysis to drive actionable insights for our customers.
Keeping track of potential risks with our individual customers, developing mitigation strategies, and taking ownership of the outcome.
Available to work at hours suitable to our customers in a broad range of time zones
Travel will be required. We estimate 1-2 weeks of international travel per month.
Requirements:
A demonstrated track record of success as a Customer Success Manager, ideally with an early-stage SaaS company working with a smaller group of clients and large deal sizes
Strong written and verbal skills, comfort navigating uncomfortable situations, exceptional "diplomacy" skills and emotional intelligence
An advanced level of Excel knowledge (experience in QuickSight, think-cell and SQL are a plus)
Familiarity with (or a strong interest in) the airline/travel / entertainment industries is desirable
English fluency, and fluency in Spanish and/or Portuguese not required but are a plus
Shubham Vishwakarma
Full Stack Developer - Averlon
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Execute comprehensive manual test cases for our e-commerce platform
Design and implement automated test scripts using Selenium or Playwright
Work with AI-based testing tools to enhance testing efficiency and coverage
Identify, document, and track bugs throughout the testing lifecycle
Collaborate with developers and product managers to resolve issues
Participate in sprint planning and review meetings
Create and maintain testing documentation
Requirements
Strong manual testing skills with attention to detail
Experience with test automation frameworks (Selenium or Playwright)
Familiarity with AI-based testing tools and approaches
Understanding of e-commerce platforms and their testing requirements
Excellent problem-solving and analytical skills
Strong communication and collaboration abilities
Experience with agile testing methodologies
Selection Process
Our hiring process involves practical assessment to ensure candidates have the hands-on experience we require:
Initial screening and interview
First-round technical assessment (practical task)
Technical interview
Second-round technical assessment (practical task)
Final interview
Note: Completion of the practical assessment tasks is mandatory for all candidates as we prioritize demonstrated skills and hands-on experience.
You can contact us on: Nine three one six one two zero one three two
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About us:
Torque Communications has over 20 years of consulting in communications management across domains and sectors. Over these years, we have consulted over 400 of the world’s best firms for an xtended period of time. We have been advising governments, corporations, and NGOs. We have been instrumental in changes in policy; changes in communication paradigms; and changes in consumer behavior. Our sectoral experience ranges from information technology, pharmaceuticals, automobiles, and energy to entertainment, FMCG, healthcare, and services, among others.
Job description:
We are looking for Communications professionals for managing client relationships, developing and executing content strategies, and fostering media relations. This multifaceted role requires a proactive and detail-oriented professional with excellent communication skills and a passion for delivering impactful PR mandates.
Location: Andheri, Mumbai.
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- Windows containers
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React.js
Javascript
HTML/CSSfew products that they can use on the internet. One big need is that of sharing thoughts. Twitter serves this need globally through a micro-blogging platform. However most of the Tweets are in English and the vernacular Indian feels out of place on it. To solve that problem, we started this company.
It is is a micro-blogging platform in Indian languages. It is an app built in India, for Indians, to share their thoughts and opinions on any topic in their mother tongue using Audio/Video/Text.It gives a voice to Indians and enables the “Best of India” to share their thoughts with the “Rest of India”. It provides a personalized feed to users by letting people select the people they want to follow. The user is then shown content from these people. Some of the top minds of India are invited on Koo to share their thoughts and opinions on various topics. Users can follow such personalities and follow what they are talking about, and share their opinions too.
It is a Series A venture funded company. It has raised $6.5 million from stellar investors like Accel Partners, Shunwei Capital, Kalaari Capital, 500startups and Blume Venture Partners.
Founding Team consists of veteran internet entrepreneurs - Aprameya Radhakrishna (CEO, Taxiforsure) and Mayank Bidawatka (Co-founder, Goodbox & Coreteam, redBus).
Technology skill sets required for a matching profile
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Spring Boot
Flutter
Ruby on Rails (ROR)• 2 - 5 years of experience building React and/or Mobile Applications
• 5-8 years working with microservices, API servers, databases, cloud-native development, observability,
alerting, and monitoring
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requirements.
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Location – Bangalore, Mumbai, Gurgaon
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• Strong understanding of networking fundamentals
o OSI Stack, DNS, TCP protocols
o Browser rendering and various stages of execution
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NoSQL databases.
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Swift, Go, Rust, C#, Dart, Kotlin, Java, Haskell, OCaml
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Job Description:
Job Title: AR Executive
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• Possess a gooderstanding of Revenue Cycle Management (US Medical Billing) for Providers.
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Vue.jsJavascriptHTML/CSSJob Summary
We are looking for a Front End Developer who will be responsible for implementing visual elements that users see and interact with in a web application. They are usually supported by back-end web developers, who are responsible for server-side application logic and integration of the work front-end developers do. You will work with the UI/UX designer and bridge the gap between graphical design and technical implementation, taking an active role on both sides and defining how the application looks as well as how it works.
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Key Skills
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Required Experience and Qualifications
Portfolio of Vue.js/Nuxt.js project(s)
Expected Start Date: 10/9/2020
Job Type: Full-time
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Full Stack Developer - Averlon