Customer Success Manager - SAAS for airline / travel / entertainment
They have partnered with major airlines and entertainment brands such as Disney Theatrical Group, Qantas, Iberia, Alaska, Malaysia Airlines, Vistara, IndiGo, Volaris, and others. Their platform offers innovative tools to drive revenue, operational efficiency, and digital shopping conversion.
Job Profile:
The Customer Success Manager will be a global evangelist for the platform and ensure all customers understand the value that the platform offers.
You will be the primary point of contact to ensure customers implement and derive maximum value from the platform.
Owning every aspect of the lifecycle of a customer ; working with them through implementation, launch, ongoing account support, and working with the Director of Customer Success to eventually grow the relationship.
Building strong relationships with our customers and influencing key decision-makers to adopt our best practices.
Understanding the specific goals of our individual customers, and how our platform can help them achieve those goals.
Collaborating with the engineering team to communicate the critical priorities of our customers, and to relay back appropriate timelines for completion.
Maintaining regular communications (usually weekly) with customers, providing them with success metrics, gathering feedback for product enhancements, and understanding any of their concerns.
Managing the majority of written and verbal communication with our customers, both when things are going well and when they aren't.
Performing detailed analysis to drive actionable insights for our customers.
Keeping track of potential risks with our individual customers, developing mitigation strategies, and taking ownership of the outcome.
Available to work at hours suitable to our customers in a broad range of time zones
Travel will be required. We estimate 1-2 weeks of international travel per month.
Requirements:
A demonstrated track record of success as a Customer Success Manager, ideally with an early-stage SaaS company working with a smaller group of clients and large deal sizes
Strong written and verbal skills, comfort navigating uncomfortable situations, exceptional "diplomacy" skills and emotional intelligence
An advanced level of Excel knowledge (experience in QuickSight, think-cell and SQL are a plus)
Familiarity with (or a strong interest in) the airline/travel / entertainment industries is desirable
English fluency, and fluency in Spanish and/or Portuguese not required but are a plus
Shubham Vishwakarma
Full Stack Developer - Averlon
Similar jobs
Amazon Web Services (AWS)
PythonCloud DevOps Architect
· Practices self-leadership and promotes learning in others by building relationships with cross- functional stakeholders; communicating information and providing advice to drive projects forward; adapting to competing demands and new responsibilities; providing feedback to others; mentoring junior team members; creating and executing plans to capitalize on strengths and improve opportunity areas; and adapting to and learning from change, difficulties, and feedback.
· Ensure appropriate translation of business requirements and functional specifications into physical program designs, code modules, stable application systems, and software solutions by partnering with Business Analysts and other team members to understand business needs and functional specifications.
· Build use cases/scenarios and reference architectures to enable rapid adoption of cloud services
in Product’s cloud journey.
· Provide insight into recommendations for technical solutions that meet design and functional needs.
· Experience or familiarity with Firewall/NGFW deployed in a variety of form factors (Checkpoint, Imperva, Palo Alto, Azure Firewall).
· Establish credibility & build deep relationships with senior technical individuals to enable them to be cloud advocates.
· Participate in deep architectural discussions to build confidence and ensure engineering success when building new and migrating existing applications, software. and services to AWS and GCP.
· Conduct deep-dive hands-on education/training sessions to transfer knowledge to DevOps and engineering teams considering or already using public cloud services.
· Be a cloud (Amazon Web Services, Google Cloud Platform) and DevOps evangelist and advise the stakeholders on cloud readiness, workload identification, migration and identifying the right multi cloud mix to effectively accomplish business objectives.
· Understands engineering requirements and architect scalable solutions adopting DevOps and leveraging advanced technologies such as AWS CodePipelines, AWS Code-Commit, ECS containers, API Gateway, CloudFormation Templates, AWS Kinesis, Splunk, Dome9, AWS-SQS, AWS-SNS, SonarCube, Microservices, and Kubernetes to realize stronger benefits and future proof outcomes for customer-facing applications.
· Build use cases/scenarios and reference architectures to enable rapid adoption of cloud services in product’s cloud journey.
· Be an integral part of the technology and architecture community in the public cloud partners (AWS, GCP, Azure) and bring in new services launched by cloud providers into 8K Miles Product Platform scope.
· Capture and share best-practice knowledge amongst the DevOps and Cloud community.
· Act as a technical liaison between product management, service engineering, and support teams.
· Qualification:
o Master’s Degree in Computer Science/Engineering with 12+ years’ experience in information technology (networking, infrastructure, database).
o Strong and recent exposure to AWS/GCP/Azure Cloud platforms and designing hybrid multi cloud solutions. Preferred to be Certified AWS Architect professional or similar
· Working knowledge of UNIX shell scripting.
· Strong hands-on programming experience in Python
· Working knowledge of data visualization tools – Tableau.
· Experience working in cloud environment — AWS.
· Experience working with modern tools in the Agile Software Development Life Cycle.
· Version Control Systems (Ex. Git, Github, Stash/Bitbucket), Knowledge Management (Ex. Confluence, Google Docs), Development Workflow (Ex. Jira), Continuous Integration (Ex. Bamboo), Real Time Collaboration (Ex. Hipchat, Slack).
* we're Hiring SEO Executive*
Hands-on knowledge of On-page and Off-page SEO tools & tactics|knowledge of Keyword Planner | Seeking the role of SEO Executive | In-depth understanding of key social media platforms, extensive experience in developing social media strategies for brand awareness | Major skills include SMO, PPC, etc.
We're looking for SEO Executive with 0-3 years of experience and who can handle multiple SEO projects.
Reqirements –
*Conduct keyword research to identify relevant and high-traffic search terms.
*Optimize on-page elements such as meta tags, headers, and content for SEO.
*Develop and implement off-page SEO strategies, including link building and outreach.
*Monitor website performance using SEO tools and analytics platforms.
*Create and maintain SEO reports, tracking key performance indicators (KPIs).
*Stay up-to-date with industry trends and search engine algorithm updates.
*Perform website audits and recommend technical SEO improvements.
*Troubleshoot and resolve SEO-related issues that affect rankings and traffic.
Qualifications:
*Proven experience as an SEO Specialist or similar role.
*In-depth knowledge of search engine algorithms and ranking factors.
*Proficiency in SEO tools such as Google Analytics, Google Search Console, and SEO software.
*Strong analytical and problem-solving skills.
*Excellent communication and collaboration abilities.
*Familiarity with HTML, CSS, and website development principles.
*Ability to adapt to evolving SEO trends and algorithms.
*Certification in SEO or digital marketing (optional but beneficial).
Job Type - Full time
Location - Ahmedabad
!! We are Hiring !!
Role: Bench Sales Recruiters/HR Executive
Exp: 1 - 8 years
Work Location: Uppal(Onsite)
MOI: F2F
Srinivas
Victoire Systems LLC
Job Type: Full-time
Salary: Up to ₹80,000.00 per month
Benefits:
- Health insurance
- Paid sick time
- Provident Fund
Schedule:
- Night shift
- US shift
Supplemental pay types:
- Performance bonus
- Shift allowance
Ability to commute/relocate:
- Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Required)
Education:
- Bachelor's (Preferred)
Language:
- English (Preferred)
Work Location: In person
The founder is a Finance Post Graduate who quit his glittering Investment Banking career to embark on this journey of helping out our future generation in selecting the right career option based on various aspects. They have already connected to a million students and plan to reach 10 million by 2022.
What you will do:
- Sourcing candidates using a variety of search methods to build a robust candidate pipeline
- Screening candidates by reviewing resumes and job applications, and performing phone screenings
- Taking ownership of candidate experience by designing and managing it
- Developing job postings, job descriptions, and position requirements
- Performing reference checks as needed
- Facilitating the offer process by extending the offer and negotiating employment terms
- Managing onboarding and new hire process
- Staying abreast of recruiting trends and best practices
- Managing the overall interview, selection, and closing process
- Ensuring all screening, hiring, and selection is done in accordance with employment laws and regulations
Desired Candidate Profile
What you need to have:- Proven work experience in talent acquisition roles in startup/product companies
- Strong knowledge and experience of recruiting product, engineering roles
- Strong communication & negotiation skills
React.js
HTML/CSSWe are hiring for Sr. React Js developer
Location- Indore
Experience- 2+years
Notice period- Immediate to 30days
Primary Skill Set :
Must have expertise on:
1) React, Redux & Redux-Saga
2) Experience/knowledge in working on AngularJS
3) Knowledge in TypeScript
4) Working experience in C#, WebAPI
5) Emotion or JS-based Stylesheets
6) Testing react with Jest and Enzyme
7) Mono Repo
8) Working in distributed enterprise application
9) Design Patterns
10) RDBMS and NoSQL
11) Agile/Scrum
Secondary Skill Set :
1) TDD
2) Working with UX team to understand the mockups and User interactions
3) Knowledge on Jenkins and Dev Ops
Roles and Responsibilities :
1) Should have 5+ years of experience building applications using React, Angular Js
2) Work and collaborate with the team members.
3) Strong knowledge in building reusable react components with the best coding standards.
4) Should have experience in translating mockups into high-quality code
5) Should have experience in writing highly optimized react components
Role:System Analyst
Salary: Not Disclosed by Recruiter
Industry:IT Services & Consulting
Functional Area:IT & Information Security
Role Category:IT Infrastructure Services
Employment Type:Full Time, Permanent
Job Types: Full-time, Permanent
JavascriptReact.jsHTML/CSS
NodeJS (Node.js)
Angular (2+)Responsibilities
- Convert wireframes into rich interactive prototypes.
- Work with backend development team to integrate front end code.
- Understand business requirements and convert into functional specifications.
- Participate in architecture and technical level discussions and takes initiative.
- Passion for web design and eager to learn and implement the latest trends.
- A focus on delivering high-quality code through strong testing practices
- Working on Information architecture and Designing wireframes and prototypes.
Skills Required:
- 4+ years of commercial-grade web/front-end development experience.
- Strong experience in JavaScript, ideally ES6 or ES7, Node.js, building Single Page Web Applications with modern frameworks (Angular or AngularJS, React, Vue).
- 2+ years hands on experience with frameworks like react/relay/Redux/node.
- 2+ years with JS build tools like grunt,webpack,gulp etc.
- Knowledge in ES6, Webpack is a plus.
- Experience in creating web applications with delightful user experience.
- Experience working with REST APIs.
- Experience in TDD, Writing Clean & Readable code.
- Experience in Version control - Git.
- Awareness of cross-browser compatibility issues and client-side performance considerations
- Experience in creating responsive pages and cross-browser support.
- Ability to clearly communicate thoughts and ideas by rapid prototyping.
- Debugging skills, familiar with debugging tools of all major browsers.
Nice to Have:
- Prior experience in Fintech Startups
- Knowledge of Node.js, Express js, AWS (EC2, S3, Elasticsearch)
- Knowledge and working experience with MongoDB, NOSQL
Python- Atleast 1 year of experience in frappe framework preferred.
- Experiece with python and javascript required.
Ruby
Ruby on Rails (ROR)JavascriptIf you believe in “ First, solve the problem. Then, write the code. ”, we are looking for you.
- Atleast 4 - 6 years of experience working Ruby on Rails.
- Ability to manage a team.
- Very good at Analysis and Design.
- Passion to write good quality code.
- Able to work in a fast paced environment.
- Able to manage multiple tasks with changing priorities in a cross-functional environment
- Team player
- Ability to balance competing priorities.
- Excellent communication skills.
BoTree Technologies was incorporated in 2012 and since then we have constantly worked towards building a place to work which provides each member an opportunity to challenge herself and grow on a day to day basis.
- Manage sales operations in assigned district to achieve revenue goals.
- Supervise sales team members; the BSMs, on daily basis and provide guidance whenever needed.
- Identify skill gaps and conduct trainings to sales team.
- Work with team to implement new sales techniques to obtain profits.
- Assist in employee recruitment, promotion, retention and termination activities.
- Conduct employee performance evaluation and provide feedback for improvements.
- Contact potential customers and identify new business opportunities.
- Stay abreast with customer needs, market trends and competitors.
- Maintain clear and complete sales reports for management review.
- Build strong relationships with customers for business growth.
- Analyze sales performances and recommend improvements.
- Ensure that sales team follows company policies and procedures at all times.
- Develop promotional programs to increase sales and revenue.
- Plan and coordinate sales activities for assigned projects.
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon