Customer Success Manager - SAAS for airline / travel / entertainment
They have partnered with major airlines and entertainment brands such as Disney Theatrical Group, Qantas, Iberia, Alaska, Malaysia Airlines, Vistara, IndiGo, Volaris, and others. Their platform offers innovative tools to drive revenue, operational efficiency, and digital shopping conversion.
Job Profile:
The Customer Success Manager will be a global evangelist for the platform and ensure all customers understand the value that the platform offers.
You will be the primary point of contact to ensure customers implement and derive maximum value from the platform.
Owning every aspect of the lifecycle of a customer ; working with them through implementation, launch, ongoing account support, and working with the Director of Customer Success to eventually grow the relationship.
Building strong relationships with our customers and influencing key decision-makers to adopt our best practices.
Understanding the specific goals of our individual customers, and how our platform can help them achieve those goals.
Collaborating with the engineering team to communicate the critical priorities of our customers, and to relay back appropriate timelines for completion.
Maintaining regular communications (usually weekly) with customers, providing them with success metrics, gathering feedback for product enhancements, and understanding any of their concerns.
Managing the majority of written and verbal communication with our customers, both when things are going well and when they aren't.
Performing detailed analysis to drive actionable insights for our customers.
Keeping track of potential risks with our individual customers, developing mitigation strategies, and taking ownership of the outcome.
Available to work at hours suitable to our customers in a broad range of time zones
Travel will be required. We estimate 1-2 weeks of international travel per month.
Requirements:
A demonstrated track record of success as a Customer Success Manager, ideally with an early-stage SaaS company working with a smaller group of clients and large deal sizes
Strong written and verbal skills, comfort navigating uncomfortable situations, exceptional "diplomacy" skills and emotional intelligence
An advanced level of Excel knowledge (experience in QuickSight, think-cell and SQL are a plus)
Familiarity with (or a strong interest in) the airline/travel / entertainment industries is desirable
English fluency, and fluency in Spanish and/or Portuguese not required but are a plus
Similar jobs
Wifi Dabba provides internet infrastructure for homes & offices. We build & deploy networks that are faster and more affordable. Our full-stack approach combines hardware, software, and operations so that anyone can easily set up and run a modern network.
About the role
The Marketing team is responsible for driving Dabba's growth and brand affinity. The Marketing team works cross-functionally with sales, partnerships, product, ops, customer success, and design teams.
We are looking for someone to start and lead our editorial team. In this role, you will have the opportunity to help build out the new function, establish our editorial and content strategy across all of our owned platforms, and help drive new business and the adoption of Dabba's products and services. You will work closely with Dabba's founders and cross-functional leadership teams.
We are looking for people who are excited to work on complex problems, enjoy learning and working with others, and above all, are kind and ambitious. We are building for the long term and just getting started. We'd love your help.
You will have an impact by
Developing Dabba's editorial strategy to increase awareness and trust
Creating and maintaining editorial calendars that align with the rest of the business’s priorities, including demand generation campaigns, product launches, and SEO
Owning and maintaining Dabba's blog, resources and guides, working collaboratively with stakeholders to develop relevant and timely content
Writing, reviewing, and editing short and long-form content, including website copy, white papers, and blogs
Collaborating with our subject matter experts (product, engineering, operations teams) to develop helpful and impactful written pieces for our target audiences
Creating and driving our SEO strategy to increase top-of-funnel awareness
Define, document, and maintain our style guides and editorial guidelines
You might be a good fit if
You have 5+ years of experience in B2B content marketing
You have excellent writing and editing skills
You have a proven track record of developing engaging content that drives business results across the funnel
You have experience copyediting and developing style guides
You demonstrate strong collaboration, decision-making, and communication skills
You are results-oriented and self-motivated, able to think strategically and execute tactically
You can effectively communicate value propositions and drive initiatives across diverse audiences
You are highly resilient and remain optimistic in the face of adversity — you see the challenge as an opportunity for growth and impact
You possess strong research skills and are naturally curious — you love learning new things and are excited to teach others new concepts
You are collaborative and enjoy working on teams
You are an excellent internal communicator
You excited about building strong content programs within a company that is positioned with aggressive growth goals
You are hyper-organized about prioritizing project requests and committing to deadlines
If you are interested in joining us
We encourage you to reach out even if your experience doesn't precisely match this job description. We operate with a growth mindset and expect ourselves and our colleagues to have the capacity and desire for ongoing growth.
Tell us a little bit about yourself and why you are interested in what we are doing
Attach your resume
Include the URL to your LinkedIn
Professional development experience, working the Full stack on large scale B2B, SaaS products. • Expertise with learning new technologies and strong experience with our tech stack AngularJS, JavaScript, Node.js, Go, React.js and Postgres. • Bachelor’sin Computer Scienceorsolid knowledgeof CS fundamentals(OOP, designpatterns, algorithms, etc...) • Experience and adesire towork in a fast-paced environment. • We are a leading cloud-based open platform used by some of the most prestigious companies around • You will get to work with some of the most complex technologies on the market today • You will have an opportunity to work at all levels of the organization.
Job Description
SAP Commerce Cloud - Hybris
- Hybris Core, Hybris eCommerce - 6 to 8 years of Experience
- Experience in Hybris 6, Data Hub.
- Integration of Hybris using OCC Web services with systems like SAP Hybris Marketing, C4C and Data Hub.
- Experience supporting Hybris upgrades
- Good knowledge of both B2C and B2B.
- Java JEE,
- Spring,
- HTML,
- CSS
- JavaScript,
- JQuery,
- Eclipse,
- Ant,
- Maven,
- Version control SVN, GIT,
- Continuous Integration,
- Relational database SQL / MySQL
- Web Services SOAP, REST
Skills
SAP, hybris, SPRING, JAVA, JQUERY, ANT, ECLIPSE, MAVEN, SVN, GIT, SQL
Job description
Roles and Responsibilities
We are looking for a Senior HTML/ PHP/ WordPress developer.
The ideal candidate should have experience of 3 years or more in HTML + PHP and preferably in Shopify.
Managing servers is part of the job.
You will be leading a team of 2 junior web developers.
Desired Candidate Profile
This is a WORK from OFFICE position.
There are no options to work from home.
The office is based in DLF phase 4, Gurgaon.
The location is near Huda City Center Metro.
The preferred candidate would be the one who can join immediately.
Perks and Benefits
We are a Branding and digital marketing Company. Working hours 8:30 AM AM to 7 PM.
Please apply only if you are willing to live in or near Gurgaon.
Learn more at www.conceptualise.in
Job Brief
The job requires Sr Frontend Developer. This Developer is expected to have strong technical skills, work closely with the other team members in development and ability to work stand alone. Ability to work on a small team with minimal supervision, Troubleshoot, test and maintain the core product software and databases to ensure strong optimization and functionality
Skills Requirement
- Bachelor’s degree in Computer Science or related field plus 3-5 Years of frontend relevant experience
- Familiarity with architecture styles/APIs (REST, RPC)
- Understanding of Agile methodologies
- Strong attention to detail
- Proficiency in HTML, CSS and Bootstrap
- Understanding of server-side CSS
- Strong knowledge of frontend scripting languages like JavaScript, jQuery, React js or Angular etc.
- Good understanding of asynchronous request handling, partial page updates, and AJAX
- Proficient understanding of cross-browser compatibility issues and ways to work around them
- Familiarity with browser testing and debugging
- Experience with responsive and adaptive design
- Experience with GitHub, Tortoise SVN Version Control
- Understanding of key design principles
- Strong attention to detail
- Knack for writing clean, readable, and easily maintainable code
- Sound analytical, problem-solving, and communication skills.
Responsibilities
- Translate application storyboards and use cases into functional applications
- Design, build and maintain efficient, reusable, and reliable code
- Ensure the best possible performance, quality, and responsiveness of applications
- Identify bottlenecks and bugs, and devise solutions to mitigate and address these issues
- Help maintain code quality, organization, and automatization
- Collaborating with coworkers to facilitate the creation of large, complex developments, as required.
- Reformulating existing code to ensure adherence to stipulated guidelines.
- Checking your code to detect and remedy errors and omissions.
- Testing your outputs to ensure that they are in excellent working order.
- Deploying developments and monitoring uptake by the target audience.
- Using clients' feedback to inform the creation of subsequent versions of each development.
- Remaining abreast of coding and technological changes that will impact your work.
The Solution Architect plays a critical role in the architecture design and development of globally consistent Liquidity and Cash Management solutions and is a key contributor to the overall delivery in a fast-paced and challenging environment.
Responsibilities:
- Develops technology road maps, while keeping up-to-date with emerging technologies, and recommends business directions based on these technologies
- Provides technical leadership and is responsible for developing components of, or the overall systems design.
- Translates complex business problems into sound technical solutions.
- Provides integrated systems planning and recommends innovative technologies that will enhance the current system.
- Contribute to ongoing architecture governance and reviewing proposed solutions.
- Lead integration of new and existing components with ICG Platforms.
Qualifications:
- 10+ years relevant experience
- Experience as Full-Stack Developer and Experience as Architect Desired
- Understanding of integration technologies concepts like Webservices, REST API etc
- Familiar with DevOps tools like Maven, Jenkins, Bitbucket etc
- Consistently demonstrates clear and concise written and verbal communication
- Management and prioritization skills
- Ability to develop working relationships
- Ability to manage multiple activities and changing priorities
Education:
- Bachelor’s/University degree or equivalent experience, potentially Masters degree
2. Following best practices in code quality
3. Working on version management
Experience: 2-6 years of experience in Manual & Automation Testing.
Location: Indore
Joining : Immediate / 15 Days / 1 Month
Job Summary:
1. Perform manual & Automated testing on all applications from the earliest opportunity and with precision before any application is deployed to production.
2. Develop and execute automated test suites.
3. Integrate test suites into the test management system.
4. Communicating all test issues effectively to the QA manager.
Education/Qualifications:
1. ISTQB Foundation Level Certification
2. Bachelor’s Degree in Computer Science or related field
Technical Skills:
1. Knowledge of automated testing tools, like JMeter, Selenium, Appium, etc.
2. Experienced in Manual Testing at levels of Unit, Functional and Non-functional tests.
3. Good development/scripting skills in common languages like JAVA, Python, Ruby, etc.
4. Understanding of web service integration (e.g.: REST and SOAP XML).
5. Database skills, mainly in MySQL.
6. Good understanding of object-oriented programming, J2EE architecture, .NET, etc.
7. Experience with Cloud Technology (e.g.: AWS, GCP, Azure).
8. Experience with Continuous Integration tool (Jenkins, TeamCity, etc.)
9. Experience with GitLab to implement for the CI/CD pipeline
10. Experience with containerization tools.
ThankYou & Best Regard's,
We are searching for a Senior Full Stack developer to help us to work on our Client projects.
Job Responsibilities--
- Experience with developing real-time application & advance level web projects & mobile apps.
- Strong understanding of front-end technologies, such as HTML5 and CSS3
- Good working experience in advanced JavaScript libraries and frameworks, such as React.js, Node.js, Mobx, Bootstrap, Next.js
- Experience with working with Git(hub)
- Care deeply about clean and functional code
- Experience in Github & AWS a big plus.
- Passionate about learning and staying up to date with the latest technologies
- Are particular about details.
- Project Management Skills.
Benefits:
- Work from home
- Internet Reimbursement
Schedule:
- Monday to Saturday
Supplemental Pay:
- Performance bonus
Education:
- Bachelor's (Required)
- Masters
Experience:
- React: 2-3 years (Required)
- Node.js: 2-3 years (Required)
- Total Work: 2-4 years (Required)
- MongoDB: 2-4 Years years (Required)
- PHP (CI & Laravel) : 2-4 Years (Required)
- Good Project Management Skills.