
Customer Success Manager - SAAS for airline / travel / entertainment
They have partnered with major airlines and entertainment brands such as Disney Theatrical Group, Qantas, Iberia, Alaska, Malaysia Airlines, Vistara, IndiGo, Volaris, and others. Their platform offers innovative tools to drive revenue, operational efficiency, and digital shopping conversion.
Job Profile:
The Customer Success Manager will be a global evangelist for the platform and ensure all customers understand the value that the platform offers.
You will be the primary point of contact to ensure customers implement and derive maximum value from the platform.
Owning every aspect of the lifecycle of a customer ; working with them through implementation, launch, ongoing account support, and working with the Director of Customer Success to eventually grow the relationship.
Building strong relationships with our customers and influencing key decision-makers to adopt our best practices.
Understanding the specific goals of our individual customers, and how our platform can help them achieve those goals.
Collaborating with the engineering team to communicate the critical priorities of our customers, and to relay back appropriate timelines for completion.
Maintaining regular communications (usually weekly) with customers, providing them with success metrics, gathering feedback for product enhancements, and understanding any of their concerns.
Managing the majority of written and verbal communication with our customers, both when things are going well and when they aren't.
Performing detailed analysis to drive actionable insights for our customers.
Keeping track of potential risks with our individual customers, developing mitigation strategies, and taking ownership of the outcome.
Available to work at hours suitable to our customers in a broad range of time zones
Travel will be required. We estimate 1-2 weeks of international travel per month.
Requirements:
A demonstrated track record of success as a Customer Success Manager, ideally with an early-stage SaaS company working with a smaller group of clients and large deal sizes
Strong written and verbal skills, comfort navigating uncomfortable situations, exceptional "diplomacy" skills and emotional intelligence
An advanced level of Excel knowledge (experience in QuickSight, think-cell and SQL are a plus)
Familiarity with (or a strong interest in) the airline/travel / entertainment industries is desirable
English fluency, and fluency in Spanish and/or Portuguese not required but are a plus

Similar jobs
Company Overview:
Anytime Diesel is a Tech-driven Energy company that is reconstructing the fuel delivery ecosystem. As South India’s largest on-demand fuel delivery company, partnered with IOCL, HPCL, and Jio-BP to deliver high-quality diesel directly to businesses across industries.
Driven by innovation, reliability, and trust, Anytime Diesel is transforming how India refuels — making energy access smarter, faster, and more efficient. Join us in fueling the future.
Job Summary:
We are looking for a proactive and detail-oriented Product Owner to lead product strategy, design effective solutions, and serve as the bridge between business and technology teams. The ideal candidate will have a solid understanding of the software development lifecycle, hands-on experience in product management, and the ability to translate complex business needs into actionable technical requirements.
Key Responsibilities:
- Conduct extensive market research and competitor analysis to identify trends, gaps, and opportunities.
- Collaborate with business stakeholders to understand challenges, define goals, and propose effective solutions.
- Work closely with technical teams to design scalable and feasible technical approaches aligned with product vision.
- Define and prioritize product backlogs, ensuring clear documentation of user stories and acceptance criteria.
- Plan and define quarterly, half-yearly, and yearly product roadmaps, ensuring timely delivery aligned with business objectives.
- Drive end-to-end solution design, ensuring a balance between user experience, functionality, and performance.
- Facilitate regular coordination between cross-functional teams to ensure smooth communication and delivery.
- Monitor product performance and continuously refine based on feedback and analytics.
Preferred Skills & Experience:
- 4+ years of proven experience as a Product Owner or Business Analyst in the software industry.
- A Bachelor’s or Master’s degree in Business, Engineering, or Analytics is required. (MBA or MIS preferred)
- Experience in e-commerce or last-mile delivery, or quick commerce products is a strong plus.
- In-depth knowledge of Agile/Scrum methodologies and product lifecycle management.
- Strong ability to translate business needs into technical deliverables.
- Excellent analytical, documentation, and problem-solving skills.
- Strong communication and stakeholder management skills.
Why Join ATD?
- Be part of a disruptive company transforming India’s energy logistics.
- Work directly with the leadership team on high-impact strategic projects.
- Opportunity to build and launch products from scratch in a fast-growing domain.
- Dynamic, collaborative, and innovation-first work culture.
Only for Indore and nearby candidates
1. We are hiring an Android developer who has expertise in designing as well as development
2. He or she should have expertise in XML design, and API parsing (JSON parsing)
3. If you are a complete fresher then also you can apply as we have started a program for complete freshers as well
Additional information:
1. If you have expertise in Android development and have good working knowledge in API parsing, then please walk in for the interview between 10:30 A.M to 7:30 P.M Monday to Saturday
2. Company name: Logical Soft Tech
3. Website: https://logicalsofttech.com/career
4. Address: 2nd floor, 388, PU4, Scheme 54 PU4, in Infront of Eye Retina Hospital, Vijay Nagar, Indore, M.P
Key Responsibilities
Project Planning and Coordination
- Attend meetings and assist in determining project documentation requirements.
- Plan project progress by defining sub-goals, milestones, tasks, time, and resource planning.
- Cooperate in setting benchmark figures for project implementation and decision-making.
- Use project scheduling and control tools (e.g., Jira, Trello) to monitor project plans, work hours, and task progress.
- Plan personnel utilization, determine responsibilities, and create a personnel plan.
Project Administration and Documentation
- Provide project administration support and monitor project requirements.
- Create and maintain Minutes of Meetings (MOM) and ensure they are shared with stakeholders.
- Document project progress, including maintaining a project log and project file.
- Maintain a Contract Execution Tracking Log to ensure client requirements are met on time.
- Document problems and resolutions for future reference.
Progress Tracking and Reporting
- Track the progress and quality of work being performed by the team and escalate priority issues as needed.
- Monitor project risks and hazards, taking appropriate measures for avoidance.
- Effectively communicate project updates to clients and the internal team, ensuring clarity and timeliness.
- Track and follow up on pending approvals from clients, especially those related to UX or design decisions.
Team Support and Mentorship
- Manage personnel responsible for project tasks, including holding regular work meetings, motivating staff, and managing conflicts and crises.
- Mentor and ensure the team continually strives for improvement and efficiency gains.
- Understand the functionality of the application being developed and keep the team updated.
- Maintain consistency in icons, fonts, styles, and functionalities across projects.
Technical Involvement
- Analyse user specifications and requirements to convert them into wireframes or actionable tasks.
- Estimate deliverables and ensure they are delivered on time.
- Assist with technical understanding of application functionality, ensuring alignment with client needs.
· 7+ years of professional experience in front-end development.
· 7+ years of hands-on experience with React.js and its ecosystem (Redux, Context API, Hooks, etc.).
· Strong understanding of JavaScript (ES6+), HTML5, and CSS3.
· Experience with RESTful APIs, GraphQL, and WebSocket integration.
· Proficiency in modern build tools (Webpack, Vite, Babel, etc.).
· Expertise in state management libraries (Redux, MobX) and React Query.
· Solid understanding of UI/UX principles and responsive design.
· Experience with testing frameworks (Jest, React Testing Library, Cypress, etc.).
· Familiarity with modern CI/CD pipelines and version control tools (Git).
The brand is associated with some of the major icons across categories and tie-ups with industries covering fashion, sports, and music, of course. The founders are Marketing grads, with vast experience in the consumer lifestyle products and other major brands. With their vigorous efforts toward quality and marketing, they have been able to strike a chord with major E-commerce brands and even consumers.
What you will do:
- Coordinating all communication and discussions with Technology partners, Semiconductor partner, Vendors, and other 3rd party companies
- Coordinating technology evaluation by various teams Software, Hardware, Quality Assurance, Product Managers and Management team
- Performing market research, exploring ideas by working closely with various departments, and coming up with new innovative features and architectures
Desired Candidate Profile
What you need to have:- BE, BTech, ME, MTech– E&C/CS
- Experience of 6-8 years
- Potential to grasp new technologies
- Experience in Consumer-lifestyle companies
- Good understanding of any of the product categories including Hearables (TWS, Neckbank, Headphones), Wearable (Band, Smartwatches), Alexa Speakers/Voice Assistant, Soundbars, and any other consumer electronics products
- Excellent written and verbal communication skills
- Strong sense of duty and initiative
- Need to develop the new script using Perl & Python
- Need to analyse the existing script and do new changes
- Need to interact with QA team, Deployment team
- Need to interact with in-house and external customers
- Need to interact with internal team members for integrated development
- Need to have good communication skills within the team members
Skills required:
- Need to have experience in developing projects using PERL and Python
- Familiarity in Unix/Linux development environments and tools including
- scripting and process management
- Need to have experience in database(Mysql) concepts
- Need to have a experience in Elastic Search
- Have a knowledge in Git,Svn commands
- Need to have experience in implementing OOPS concepts
- Need to have a experience in XML functionality (read,create.,etc)
- Have a knowledge in creating a csv,xlsx files, json format
- Need to have a experience in PDF Functionality & FTP,SFTP Modules
- Need experience in unit testing
- Develop best practices to ensure coding efficiency and quality
- Experience in test driven development and Agile methodologies
Preference of Educational background:
- B.E
Preference of Professional background:
- Experience in handling modules
- Experience in PERL,Python,Mysql,Linux,Elastic search,Xml,PDF,FTP functionality
- 10 – 18 years of experience selling a SaaS solution, ideally selling B2B Enterprise Solutions.
- A classic enterprise solution seller with hands-on experience in technology.
- A strong passion for overachieving enterprise sales numbers in a hunting profile.
- Ability to recruit and build a team of Sales representatives and mentor them.
- Initially would be an Individual contributor and will build the team steadily.
- Having a sterling career so far already in achieving sales targets and wants to look at fast growth in a sales career and therefore being totally performance-driven.
- On-the-foot thinker and ability to build long-lasting professional relationships.
- You are interested in selling technology related to AI, SAAS solutions, and/or predictive analytics.
- Would be an Individual contributor but aiming to become a Sales Leader.
- Would already have working relationships across enterprise leaders in HR / IT / PMO teams
- Hunter - appetite for opening and closing new accounts.
- Track record of outstanding sales performance including exceeding quotas, winning sales awards, etc.
- Experience managing complex sales cycles.
- Driven, self-motivated, proactive, and excited about being at a start-up
- Thrives in a fast-paced, high-growth, rapidly changing environment.
- Partner with Customer Success to onboard the right customers and drive adoption/engagement in the first year.
- Strong executive presence.
- Experience selling to HR and TA leads would be an added advantage.
- Experience selling to the IT and ITES/BPO sector will be an added advantage.
- Experience selling HR tech solutions will be an added advantage.
Responsibilities-
- Design and build applications for the iOS platform
- Ensure the performance, quality, and responsiveness of applications
- Collaborate with a team to define, design, and ship new features
- Identifying potential problems and resolving application bottlenecks.
- Fixing application bugs before the final release.
- Publishing application on App Store.
- Maintaining the code and atomization of the application.
- Designing and implementing application updates.
Skills-
- Proficient with Swift, Xcode, and Cocoa Touch.
- Experience with offline storage, threading, and performance tuning
- Familiarity with RESTful APIs to connect iOS applications to back-end services
- Knowledge of other web technologies and UI/UX standards
- Understanding of Apple’s design principles and interface guidelines
- Knowledge of low-level C-based libraries is preferred
- Familiarity with cloud message APIs and push notifications
Location: Indore
Immediate Joiners are preferred.
Company website- www.clarigoinfotech.com
serving its customers with one of a kind enterprise HR Chatbot experience. LeenaAI has raised over $35 Mn from top Silicon Valley investors like Bessemer, Greycroft,
YCombinator, Elad Gil etc. Leena is being used by over 2000,000 employees globally in
companies like Coca-Cola, Sony, Tata Technologies, Marico, Vodafone, Cipla etc. and are
growing exponentially fast.
Job Description:
1. Build & Design conversational chatbots that can be directly deployed
for usage by a large volume of customers.
2. Build a training data for our machine learning engine to understand user queries.
3. Build FAQs from company policies.
4. Once system is live, need to debug the negative cases and correct it in the training data
built.
5. Manage End to End lifecycle of the data in the system till it achieves more than 90%
accuracy.
6. Build a master dataset of all the queries that comes into the system.
Requirements :
1. Adequate verbal communication skills in English. Ability to articulate
the solutions in simple & clear language.
2. Good analytical skills
3. Experience in handling customer queries/worked in chat support
4. Logical knowledge to make control flows.
5. Hands on experience in Microsoft Excel, Microsoft Word
Good to have:
1. Knowledge/Experience in building Chatbots using publicly available bot
platforms like Dialogflow, Microsoft Bot Framework, etc











