Customer Success Manager - SAAS for airline / travel / entertainment

📌 Job Title: Technical Architect

📍 Location: Pune (Onsite/Hybrid)

🏢 Company: AdElement Media Solutions Pvt. Ltd.

🕒 Experience Required: 6+ Years

💼 Industry: AdTech / Digital Advertising Technology

Salary - 80 LPA

🔧 About the Role:

We are looking for a Technical Architect with a strong engineering background and hands-on experience in designing and developing scalable products. The ideal candidate must have core experience in AdTech platforms, product architecture, and engineering leadership.

🛠 Key Responsibilities:

• Design, architect, and oversee the implementation of scalable and high-performance AdTech products.
• Collaborate with product managers, developers, and stakeholders to define technical direction.
• Own the end-to-end architecture decisions and ensure alignment with business goals.
• Review code, mentor engineers, and enforce engineering best practices.
• Drive technical innovation and optimize system design for performance, scalability, and reliability.
• Lead architecture discussions for RTB systems, data pipelines, ad servers, or bidding platforms.

✅ Required Qualifications & Skills:

• Bachelor's or Master’s degree in Computer Science, Engineering, or a related field.
• Minimum 6+ years of hands-on experience in software development and system design.
• Proven experience in building scalable backend systems in high-traffic environments.
• Strong programming skills in Node.js, Java, or Python.
• In-depth understanding of AdTech ecosystem – including DSPs, SSPs, RTB, DMPs, Ad servers, etc.
• Expertise in cloud platforms (AWS preferred), CI/CD, containerization (Docker, Kubernetes).
• Experience in handling data-intensive pipelines using tools like Kafka, Spark, or similar.
• Familiarity with performance tuning, monitoring tools, and high availability systems.

💡 Good to Have:

• Experience working in startups or fast-paced product teams.
• Knowledge of data privacy regulations (GDPR, CCPA) related to online advertising.
• Prior experience in leading cross-functional engineering teams.

📩 How to Apply:

If you're passionate about architecting high-performance AdTech solutions and ready to make an impact, we’d love to hear from you.

Please send your resume

Job Description for Project Manager:

1.    Exposure to US/International Client (Preferred) Prior Experience in Digital Marketing (Search Engine Optimization) / Project Coordinator / Project Manager roles.

2.    Excellent written and verbal communication and presentation skills, able to generate interest and engage the client during calls and on emails.

3.    Manage projects, establish productive, professional, and profitable relationships with key personnel and clients in assigned projects.

4.    Coordinate with various departments within the organization, including support, service, technology, and manage resources, in order to ensure seamless functioning of the client accounts.

5.    Responsible for client receivables; planning and execution of monthly retention.

6.    Candidates with Project Management, Digital Marketing & Technical Skills Preferred.

7.    Preferred Location Noida.

8.    Document all requests and comments made by clients to ensure timely feedback and follow-up actions of client escalations/queries.

9.    Ability to maintain a positive, motivational, 'get things done' attitude, especially when faced with difficult circumstances.

10. Achieves strategic customer objectives and account plans defined by company management.

11. Good relationship-building skills (internal, external, and cross-cultural).

12. Sound computer skills, especially in the areas of MS Word, MS Excel, and MS PowerPoint.

13. Lead solution development efforts that best address customer needs, while coordinating the involvement of all necessary actions required and always keep the internal team updated.

14. Maintain a consistent schedule of online meetings with the client to manage performance objectives, customer-expectations and assess customer needs on an ongoing basis.

What we are looking for-

· Excellent communication skills

· Must have Experience in Digital Marketing.

Why should you join us

· Fixed working timings- 5 days working

· Attractive Incentives

· Young & Vibrant work culture

Job Location: Noida Sector 63

Job Profile: Project Manager

Job Timing: Night Shift 

About Graygraph Technologies:

Graygraph Technologies LLC is an IT services provider company that has skills and expertise to facilitate complex business solutions. We offer services like staffing solutions, software development, web development, Content Management Solutions, and Creative Design from the very beginning until the end. Our overall process includes concept, design, development, incorporation, and implementation. We have a squad of experts, who are working on modern technologies and tools with vast experience to carry out web-based projects.

To know more, please visit our Websites:

www.Graygraph.com

www.DigitalGuider.com

Venue: Graygraph Technologies, Second Floor, Block- A128, Sector 63, Noida.

Please don't hesitate to reach out to me, either through email or by calling me directly, if you have any questions or concerns. 

https://www.linkedin.com/in/yashika-thakkar-b236a0212/

• Bachelor of Computer Science or Equivalent Education
• At least 5 years of experience in a relevant technical position.
• Azure and/or AWS experience
• Strong in CI/CD concepts and technologies like GitOps (Argo CD)
• Hands-on experience with DevOps Tools (Jenkins, GitHub, SonarQube, Checkmarx)
• Experience with Helm Charts for package management
• Strong in Kubernetes, OpenShift, and Container Network Interface (CNI)
• Experience with programming and scripting languages (Spring Boot, NodeJS, Python)
• Strong container image management experience using Docker and distroless concepts
• Familiarity with Shared Libraries for code reuse and modularity
• Excellent communication skills (verbal, written, and presentation)

Note: Looking for immediate joiners only.

Our client acts as an all-in-one OKR platform that focuses on aligning the client’s strategic priorities, projects and goals and thus to drive exceptional results & culture, without changing the team's behaviours. Some of their products include OKR software, performance reviews, engagement insights, 1:1 meetings, CoffeeConnect etc. They have served 500+ companies from 60+ countries. Some of their clients are Dunzo, Plum, Udaan, KhataBook etc.

Headquartered in San Francisco, California, our client was founded in 2018 by well-experienced entrepreneurs, one of whom is an IIT-Delhi graduate and the other is a NIT, Trichy graduate.

What you will do:

• Understanding: Empathetically understanding client’s needs and problems. Being agood listener and imbibing with those problem statements
• Solution: Solving client’s problem through Company’s SaaS solutions and demonstrating Company’s products using a consultative approach
• Closing: Exceeding monthly/quarterly sales targets in the given market
• Process Orientation: Meeting the sales process standards and effectively using sales tools like HubSpot CRM
• Pipeline Management: Managing end to end sales pipeline for the company to deliver spectacular growth through precise forecasting
• Relationship Management: Being face of Company before the client. Being a trusted advisor for the clients.

Desired Candidate Profile