Customer Success Manager - SAAS for airline / travel / entertainment

Company Profile
XpressBees– a logistics company started in 2015 – is amongst the fastest growing companies of its
sector. While we started off rather humbly in the space of ecommerce B2C logistics, the last 5 years
have seen us steadily progress towards expanding our presence. Our vision to evolve into a strong full-
service logistics organization reflects itself in our new lines of business like 3PL, B2B Xpress and cross
border operations.
Our strong domain expertise and constant focus on meaningful innovation have helped us rapidly evolve
as the most trusted logistics partner of India. We have progressively carved our way towards best-in-
class technology platforms, an extensive network reach, and a seamless last mile management system.
While on this aggressive growth path, we seek to become the one-stop-shop for end-to-end logistics
solutions. Our big focus areas for the very near future include strengthening our presence as service
providers of choice and leveraging the power of technology to improve efficiencies for our clients.
Job Description 
XB is looking for driven & talented engineers to build highly scalable, reliable and performant cloud-
based platforms to drive the logistics business. You will have opportunities to make a big impact at XB
on the software solutions being built for Logistics businesses. We build a variety of technology products
that span multiple businesses. 
The challenges that SDEs at XB solve are big (handle 50 Lakh shipments per day!) and influence the E-
Commerce business in India in coming years. We are looking for individuals who are passionate about
creating new products, features, and services from scratch while managing ambiguity and the fast pace
of the company. The challenges span areas like highly scalable and reliable orchestration
platforms, Client Integration API frameworks, Billing Solutions, Workforce Engagement. Further you may
solve complex optimization problems like Vehicle routing, Allocation, Network Optimization etc. 
Roles & Responsibilities 

 You will be responsible for working with cross functional teams to deep dive into the
business and technology problems related to our portfolio of products, understanding the
gaps that exist in our current tools, and work within our team and with partner teams to
design best in class solutions.  
 You will have the opportunity to influence, invent, and design system architecture
across multiple product and technology spaces. 
 You will lead and mentor other talented engineers. You will be responsible for building
the best customer experience, keeping latency, security, and usability in mind. 
 You will interact with Product Managers and Designers and convert their vision into
a technical solution.  
 You will own portions of software deliverables including major critical path code from
your designs while finding opportunities to grow and mentor the team around you. 
 You will collaborate with other engineering leads and guide the team on software
development best practices and set examples by using them in solutions that you build.  
 You will own the end-to-end design of major deliverables, working closely with a team
of SDEs and Front-End Engineers to execute them. This is a high visibility and fast-paced
environment where you will make a direct impact on the customer experience and the
bottom line of the company. 

 
 You should have a commanding understanding of object-oriented design, data
structures and algorithms which you use to mentor a team of engineers. You should have
experience with agile methodologies, experience building scalable services and robust user
interfaces. We make extensive use of AWS Services (API Gateway, Lambda, SQS, etc.) and
prior experience is a plus. Experience with modern JavaScript frameworks (like angular,
react, backbone, and node.js) would be a plus. 

Qualifications 

 Experience developing cloud software services and an understanding of design for
scalability, performance, and reliability. 
 Development experience defining, developing and maintaining web service API's 
 Demonstrated ability to mentor other software developers to maintain architectural
vision and software quality. 
 Experience in communicating with users, other technical teams, and senior
management to collect requirements, describe software product features, technical designs,
and product strategy. 
 Experience taking a leading role in building complex software systems that have been
successfully delivered to customers. 
 Knowledge of professional software engineering practices & best practices for the full
software development life cycle, including coding standards, code reviews, source control
management, build processes, testing, and operations. 
 Experience with distributed computing and enterprise-wide systems 
 Deep understanding of CS fundamentals including data structures, algorithms and
complexity analysis. 
 Experience building large-scale, high-performance systems in a complex, multi-tiered,
distributed environment. 
 Design and architecture expertise as well as familiarity with object-oriented analysis and
design patterns (OOA/OOD). 
 Ability to thrive in a fast-paced, dynamic environment.

Lead the company's intended foray into creation of niche Digital Media properties. The company has plans to develop businesses as Affiliate Marketers in particular niches and needs candidates with comfort in using Digital Marketing tools

Skill Set 

• 4 – 8 years of hands experience profiles
• Hands-on Experience in
• .NET Core 2.1 , Asp.net, C#
• Sql Server 2012+ / DB
• Web API
• Ajax / J-query / LINQ / HTML 5.0
• MVC, Bootstrap will be an added advantage

About Us:Paysense is Nexus and Jungle funded startup focussed on improving the financial lives of the indian consumer. In an exclusive partnership with India Infoline (IIFL ~$600 mn networth), we are reinventing credit and access to it for the next billion Indian consumers. Traditional banks and lending institutions in India are serving less than 5% of all credit requirements. Primary sources of data on consumer spend and credit behaviour either do not exist, or, are fundamentally broken. We saw this as a challenging opportunity to build out large scale credit system from scratch. Our team comprises of engineers, data scientists and product leaders from Stanford, IIT and UCLA; and we are looking for mission driven team mates who are ambitious, work hard, are super smart and yet humble. If this sounds like you, we’d love to have a chat.About the job:- Backend development at Paysense means writing web systems that receive and process millions of requests per minute. - You will write code that stores and analyzes large scale data in milliseconds: architect and develop data processing and warehouse systems- Develop internal and external platform that powers next generation of credit lending systems- Design tech to build graph/network connecting users- Write systems that are integrated with all leading banks, bureaus and financial institutions.About you:- 2+ years of experience with one of the following is must: Python/Java/nodeJS.- Strong experience with Postgres or another SQL RDBMS.- Working knowledge of AWS or other cloud service.- Experience working in finance domain is a plus.- Experience with Python, Django, or data science toolkits (pandas, scikit, sparkML) is a plus.- Strong CS fundamentals - algorithms, database and systems design.- Degree in CS/Maths from tier-1 engineering institutes.

We are looking for an individual who wants to work on a tech ­heavy product, and the challenging technical problems that entails. Problems vary, and can be as diverse as scaling the product smoothly as the company grows, to setting up a device farm, or solving streaming issues through a browser, without the use of plugins. The ideal candidate will be excited for the challenge to transform and think critically on many computer science disciplines including product design, usability, building APIs and user ­centric online applications, business logic, scaling performance, and 24x7 reliability. Key Responsibilities ● Works on the web application layer, backend, systems, streaming and other associated technology to build our product and components ● Find solutions and solve issues around a variety of operating systems or programming languages ● Researching new technologies and adapt them to BrowserStack requirements ● Own and commit to all your work, and be accountable for your results ● Using and understanding code from Open Source ● Teaching others how to use new software ● Willing to learn new programming languages and databases ● Able to write efficient SQL queries and design schemas for relational databases ● Participate in a culture of code reviews, writing tech specs, and collaborating closely with other people (no lone wolves) ● Produce high quality software that is unit tested, code reviewed, and checked in regularly for continuous integration ● Develop multi­tier scalable, high­volume performing, and reliable user­centric applications that operate 24x7 ● Scale distributed applications, make architectural trade­offs applying synchronous and asynchronous design patterns, write code, and deliver with speediness and quality

We seek an eCommerce Catalog Specialist who will help content team to present fashion products in the most compelling manner. The ideal candidate is self-starting, detail-oriented, and most importantly, fascinated by latest fashion and the stories that can be told about them online. Responsibilities include:- * Categorizing products for easy search on our site/App. * Working closely with catalog associates to create product catalog. * You will also be required to research other e-commerce or brand websites to procure additional content for products the team is building. Skills required:- * Strong communication skills * Good familiarity with Microsoft Excel (and/or Google Sheets) * Preferably good fashion knowledge Requirements: *Bachelor’s degree in any discipline. *06 Months years of experience in catalog processes. *Experience in Content or Copy Writing (i.e) ( Product description / Style Notes) *Experience handling fashion categories will be preferred.