Customer Success & Support (US & Latin America)

Key Responsibilities:

Manage and retain channel partners; act as primary point of contact

Communicate schemes, margins, and focus models to partners

Drive secondary sales growth and achieve targets

Monitor partner performance and take corrective actions

Manage aging inventory and promote sales of EOL stock

Follow up for timely payments and monitor outstanding balances

Skills:

Partner relationship management & communication

Channel sales and secondary sales knowledge

Inventory and payment tracking

Problem-solving and follow-ups

MS Excel & CRM proficiency

REVIEW CRITERIA:

MANDATORY:

• Strong Customer Success, Large account management Profile
• Must have 5+ YOE in Customer Success, Account Management, or Client Relationship in a SaaS environment.
• Must have 3+ YOE in Team management
• Must have expertise in managing and ensuring long-term satisfaction and growth with the enterprise-level customers,
• Must be proficient in CRM and customer success tools
• Candidate for Hyderabad should know 1 more South Indian language (Tamil, Kannada, Malayalam) other than Telugu

PREFERRED:

• Retail, Manufacturing or FMCG
• Candidates for Hyderabad knowing any other south Indian language apart from Telegu

ROLE & RESPONSIBILITIES:

• Build and maintain strong relationships with key stakeholders within assigned high ticket accounts.
• Serve as the primary point of contact for strategic customers, ensuring their needs are met and expectations are exceeded.
• Develop and execute customer success plans, including onboarding, training, and ongoing support.
• Proactively identify and address customer challenges, providing solutions and recommendations to drive customer success.
• Collaborate with cross-functional teams, including Sales, Product, and Support, to ensure a seamless customer experience.
• Conduct regular business reviews with customers to review performance, identify areas for improvement, and present new opportunities.
• Monitor customer health metrics and proactively address any red flags to prevent churn.
• Act as a customer advocate, providing feedback and insights to internal teams to drive product enhancements and improvements.
• Stay up-to-date with industry trends and best practices in customer success management.

IDEAL CANDIDATE:

• Bachelor's degree in Business Administration, Accounts, or a related field.
• Minimum of 5 years of experience in a customer success role, preferably in a SaaS company.
• Proven track record of managing and retaining high-value customers.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers.
• Strong problem-solving and analytical skills, with the ability to identify and address customer challenges.
• Self-motivated and results-oriented, with the ability to work independently and as part of a team.
• Proficient in CRM software and other customer success tools.
• Ability to travel as needed to meet with customers.

Job Title: Customer Support Executive – ERP Software (Accounting / GST)

Company: Torero Softwares Ltd

Location: Lower Parel East, Mumbai (10-minute walk from station)

Job Type: Full-time | Work from Office

Fixed Working Hours: Monday to Saturday, 10:00 AM – 7:00 PM

Job Description

Your role will be to provide support to existing customers in using our ERP software. The role includes solving software queries, assisting with basic accounting and GST queries, and providing remote support when required.

Key Responsibilities

• Handle customer support calls and resolve their queries
• Guide customers on ERP software usage
• Assist with basic accounting entries, billing, and GST questions
• Provide remote support using AnyDesk or UltraViewer
• Ensure timely resolution of customer issues

Eligibility Criteria

• Basic knowledge of accounting
• Good communication skills in Hindi and English
• Customer support experience (preferred)
• Freshers with accounting knowledge can apply
• Basic computer knowledge

What We Offer

• Complete software training
• Stable job with growth opportunities
• Supportive and professional work environment

Apply Now

Job Description

We are a growing company looking for an efficient systems engineer to help us expand our computing infrastructure. The systems engineer's responsibilities include working with a team of IT specialists to design, set up and maintain a network of computers, including hardware, software, and system architecture.

To be successful in this position, the systems engineer should be a highly motivated, results-driven individual who can create the perfect solution for our organization's higher-level needs. The best candidate will also be an excellent listener and communicator, with the ability to explain why their solutions are the best fit for us.

Responsibilities:

Overseeing the development and installation of new networking and computing infrastructures.

Selecting the best possible solutions using knowledge of a wide range of available technologies.

Monitoring systems in the existing network to ensure there are no productivity set-backs.

Installing and configuring operating systems and application software.

Implementing best practices for system security and data backups.

Anticipating potential issues or bottlenecks and identifying possible solutions.

Troubleshooting and resolving all technical issues when they arise.

Provide detailed specifications for proposed solutions including materials, manpower and time necessary

Communicating effectively with IT support staff to ensure the setup process runs smoothly.

Liaising with vendors and keeping relevant stakeholders up to date with developments.

Systems Engineer Requirements:

Bachelor's degree in computer science, information systems, or related field (Master's preferred).

Proven track record of installing, configuring, and troubleshooting UNIX-based systems.

Exceptional knowledge of networking technologies (OSI network layers, TCP/IP).

Familiarity with administration, performance tuning, and system monitoring.

Good communication skills (written, verbal, and face-to-face).

Experience-3-4years

Salary- 10LPA

Industry

Information Technology & Services

Industry

Information Technology & Services

Employment Type

Full-time

Job description :

iOS DEVELOPER :

What we are looking for

• BS/MS degree in Computer Science, Engineering or any relevant degree to the field
• Proven working experience in software development
• A deep familiarity with Swift and Cocoa Touch
• Experience working with iOS frameworks such as Core Data, Core Animation, Core Graphics and Core Text
• Experience with third-party libraries and APIs
• Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies
• Solid understanding of the full mobile development life cycle

• Perks of working at an IT company is you get to work with the coolest products
• Our work is acknowledged internationally hence you will get good exposure to the international market too
• We love when employees have a good work-life balance so 2nd and 4th Saturdays are an off for you to stay with your family and friends
• We are a group of millennials working together so we assure you that there won't be a boring day at work

About Us:

Pixster Studio is a fast-growing tech company focused on building and marketing mobile applications. Despite being such a young company, we've already achieved notable results, with over 10M downloads of our apps, and millions of users active every month. Our goal? Becoming the #1 app developer and publisher in India. And our ambitions don't end there! We invest immensely in our team, and we couldn't be more proud of each other. We are a group of extremely young, talented, and ambitious software engineers, marketer, and graphic designers. We work from our amazing headquarters in Ahmedabad. We're always on the lookout for people that want to be part of our ber-challenging journey to build one of the greatest tech companies in the India. 

We are hiring a Frontend Developer for Dehradun Location.

Exp- 1.5-4 years

Requirements:

• Work experience on AngularJs, Javascript & React Js.
• Good working knowledge of Frontend Development. 
• Good Communication Skills. 
• Problem-solving skills.
• Good working knowledge of Fronted Development Skills. 
• Understanding of cloud computing platforms will be an added advantage.

We’re looking for a Ruby on Rails Software Engineer/Shopify App Developer who has experience working with the Shopify platform and is able to work on a Shopify app.

Your Daily Challenges

When we welcome you aboard we’ll introduce you to your Team, which consists of a front-end developer, a Shopify App Marketer who grew 2 apps to million dollar annual revenue, and a product manager.

These are the people you’ll work closely with on Product development day-to-day. Once you get settled in and learn more about the team, your day to day activities will look something like this:

1. Own the end-to-end development cycle for the Shopify app you’ll be working on.
2. Coordinate with fellow developers to get things done on time. 
3. Implement high quality code in an agile, test driven development environment
4. Review exception reports to identify and fix bugs
5. Development of new apps and features
6. Maintenance of existing features
7. Collaboration with cross-functional teams
8. Contributions of ideas to improve the product

Your Experience

1. 3-5 years of experience with Ruby on Rails
2. Experience with Shopify app development
3. Familiar with Sidekiq, PostgreSQL
4. Good understanding of HTML and CSS (positioning and styling)
5. Excellent communication skills
6. Takes pride in writing clean, organized, efficient code
7. An eye for detail
8. Experience with vanilla JavaScript and React a plus
9. Experience working in an entrepreneurial/startup environment

Your Compensation

1. The compensation range for this role is INR 14-18 LPA (~25K USD) + up to 5% equity.
2. The compensation varies with experience and qualifications. 
3. This is a full-time remote/work from home position.

Thanks for the time you took to read about this opportunity.