Customer Success & Support (US & Latin America)

   Company Overview :

We are a purpose-driven full-scale integrated marketing & digital agency that builds brands with integrated campaigns. Armed with a plethora of multi-disciplinary skills across branding, design, packaging and all branches of digital marketing, we are a one-stop destination for brands wanting to push boundaries and disrupt their industry. 

From identifying revenue streams to developing strategic positioning across key channels, we bring our creative and strategic prowess to play to help our clients grow into new verticals and territories. With our 360o marketing aimed at holistic growth, we ensure there are no gaps in your marketing plan to ensure there is no lead bleed. Social Media, SEO, Content Ideation, Brand Identity, Collateral Design, Print / Packaging Design, Creative Design, Content Writing, UI & Web Design Tech, Performance Marketing, Press Release, Video Production, Tech & Innovation - our bouquet of services is customized to meet the unique goals of your business!

https://webtraffic.agency/

Job Profile - Lead Growth and Client Servicing ( Only for people based out of Mumbai, Thane, Navi Mumbai & MMRDA region only. Outside candidates strictly NO NEED TO APPLY )

Candidates (Strictly from Agency Background ) need to apply 

Resumes with the non-agency background will not be accepted

Responsibilities:

• Identifying new revenue opportunities.
• Building business relationships with current and potential clients.
• Collaborating with management on sales goals.
• Preparing for meetings via structured research about target client and their needs
• Generate contact details of potential clients using tools like LinkedIn, lusha, ZoomInfo, Crunchbase, or various other lead gen tools and databases
• Pitch and create a funnel and close deals
• Ability to manage multiple projects for a variety of clients from concept to completion, on time and within budget
• Responsible for strategic planning with a business head, network and build strategic relationships with leading industry players, brands, agencies, and vendors
• Manage a portfolio of client accounts, ensuring successful campaign delivery and client satisfaction
• Help understand client needs and provide input for building pitches
• Developing and executing sales plans to meet and exceed monthly and quarterly sales goals.
• Attending networking events to attract and retain clients.
• Measuring and preparing report performance of all digital marketing campaigns and assessing against goals. (ROI and KPIs)
• Collaborate with agencies and other vendor partners
• Ensure that projects are completed on time and within budget.

Skills Required:

• Experience of 5-6 years required in the digital marketing industry
• Strong communication and management skills
• Strong organizational and time management skills.
• Enthusiastic to build good relationships with people.
• Ability to work well in a team environment
• Highly motivated and results-driven
• Team Handling 
• Microsoft Word, Excel and Powerpoint knowledge required

·  

Joining: Immediate and the candidate should have their own laptop.

Working Days: Monday to Friday. ( 5 days a week )

Location: Powai ( Mumbai ). Hybrid model 

Salary: As according to industry standards.

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JOB DESCRIPTION

·        Develop business plans for allocated accounts. Achieve revenue targets 

·        Develop loyalty program strategy, design and develop programs to achieve identified engagement objectives.

·        Own agency deliverables wrt to allocated accounts – Program KPIs, operational SLAs, reporting & MIS, technology development, customer care operations, creative services, event management, print & productions etc.

·        Upsell and cross-sell Colorgenics’s services by finding new avenues of revenue generation within allocated accounts

·        Conduct quarterly and annual program reviews with client’s senior management teams.

·        Share strategic inputs, industry best practices with clients and help driving the program performance

·        Develop and implement tactical campaigns to improve engagement through various initiatives and promotions.

·        Giving creative direction to the team. And act as a creative output reviewer and approver.  

·        Team mentoring & reviews.

·        Act as a facilitator of 3rd party auditors appointed by clients.

·        Keeping total control on invoicing and collections.

CANDIDATE PROFILE AND QUALIFICATION:

·        Thorough knowledge of CRM & loyalty marketing. A seasonal professional with at least 8 years’ experience in heading big accounts

·        Marketing & Analytics knowledge, excellent communication skills, Technical and Managerial experience in designing, developing & growing a loyalty program.

·        This role requires a solid background in loyalty program management and client relationship management.

·        Team handling exposure and aptitude to handle challenging circumstances.

·        MBA / PGDBM is required

What you can expect at Colorgenics?

A Dynamic workplace with start-up attitude which fuels your passion to learn and unlearn. You may expect a fantastic work atmosphere of like-minded individuals keen to do something out of the box and disruptive. 

Assist in the recruitment process, including sourcing candidates, scheduling interviews, and conducting background checks.

Support the onboarding process for new hires, ensuring a smooth and seamless transition into the organization.

Maintain accurate and up-to-date HR records, including employee files, attendance records, and employee data.

Collaborate with the HR team to develop and implement HR policies and procedures.

Participate in HR projects, such as employee engagement initiatives, training programs, and performance management.

Conduct research and analysis on HR trends and best practices, and provide recommendations to the HR team.

Provide administrative support to the HR team, including scheduling meetings, preparing reports, and coordinating events.

Ensure compliance with all relevant HR laws and regulations.

Requirements:

Currently pursuing a degree in Human Resources, Business Administration, or a related field.

Excellent communication and interpersonal skills.

Strong organizational and time management skills.

Proficiency in Microsoft Office, particularly Excel and Word.

Ability to work independently and as part of a team.

Strong attention to detail and ability to handle confidential information with discretion.

Familiarity with HR principles and practices.

Previous internship or work experience in HR is a plus.

• More than 5 years of experience in Java programming  
• Frameworks like Spring(Boot, Core, MVC)or Hibernate 
• Good knowledge in design and architectural patterns, with an understanding of Web Services, micro service architectures and REST Based APIs. 
• Good knowledge in Agile, JIRA and ALM 
• Cloud environments (AWS,Azure…) 
• Good Database knowledge (Oracle/ MySQL) 
• Previous exposure to banking or financial is preferable 
• Desire to get into the development of a top core-banking platform; you will receive specific training on Temenos T24 according to your career plan.  

Skills:

·      Strong knowledge of the Go programming language, including its paradigms, constructs, and idioms.

·      Familiarity with common Goroutine and channel patterns.

·      Experience with a wide range of Go frameworks and tools, including:

·      Knowledge of dependency management tools such as Godep, Sltr, etc., is a plus.

·      Familiarity with Go's templating language.

·      Experience with Go's code generation tools, such as Stringer, is beneficial.

·      Understanding of popular Go web frameworks like Gin.

·      Familiarity with router packages like Gorilla Mux is advantageous.

Technical skills:

1. Working experience in using the any of the design principles MVVM or MVP
2. Experience in using Web Services and SQLite data base
3. Experience in Multithreading  concepts – Rx JAVA
4. Experience in using version control systems like SVN, GIT Hub, Bitbucket etc
5. Experience in using Dependency injection principles in android
6. Experience in using design patterns
7. Experience integration with 3rd party API’s like Facebook, gmail, retrofit, Picasso & 3rd party libraries
8. Experience/Knowledge in using google Flutter

About the Company:

 It is a Data as a Service company that helps businesses harness the power of data. Our technology fuels some of the most interesting big data projects of the word. We are a small bunch of people working towards shaping the imminent data-driven future by solving some of its fundamental and toughest challenges. 

Role: We are looking for an experienced team lead to drive data acquisition projects end to end. In this role, you will be working in the web scraping team with data engineers, helping them solve complex web problems and mentor them along the way. You’ll be adept at delivering large-scale web crawling projects, breaking down barriers for your team and planning at a higher level, and getting into the detail to make things happen when needed.  

Responsibilities  

•  Interface with clients and sales team to translate functional requirements into technical requirements 
•  Plan and estimate tasks with your team, in collaboration with the delivery managers 
•  Engineer complex data acquisition projects 
•  Guide and mentor your team of engineers 
•  Anticipate issues that might arise and proactively consider those into design 
•  Perform code reviews and suggest design changes 

Prerequisites 

•  Between 5-8 years of relevant experience 
• Fluent programming skills and well-versed with scripting languages like Python or Ruby 
• Solid foundation in data structures and algorithms 
• Excellent tech troubleshooting skills 
• Good understanding of web data landscape 
• Prior exposure to DOM, XPATH and hands on experience with selenium/automated testing is a plus 

Skills and competencies 

• Prior experience with team handling and people management is mandatory 
• Work independently with little to no supervision 
• Extremely high attention to detail  
•  Ability to juggle between multiple projects  

Position: Full Stack developer

Location: Bangalore

Experience:  3 to 5 years, preferably in an agile environment

RESPONSIBILITIES
·     Understanding requirements present in specification documents
·     Knowledge on cloud environment
·     API development for consumption by webapp and mobile apps
·     Database schema design
·     Integration with partner systems based on REST APIs
·     Working with code base across multiple development & staging environments
·     Take part in User Acceptance Testing (UAT)
·     Be part of Production deployment & release activities

TECH SKILLS
·     Must Have:
*       Python and Node Js
*       RDBMS :Postgre SQL/ MongoDB
*       Must have knowledge on AWS or Digital Ocean
*       Good documentation skills
·     Good to have:
*       Javascript
*       RabbitMQ
*       Django
*       Docker
*       Redis
*       Flask
*       nginx
*       graylog