Cutshort logo
GaragePlug logo
Customer Success & Support (US & Latin America)
Customer Success & Support (US & Latin America)
GaragePlug's logo

Customer Success & Support (US & Latin America)

Aditya Chikte's profile picture
Posted by Aditya Chikte
0 - 2 yrs
₹4L - ₹6L / yr
Remote, Bengaluru (Bangalore)
Skills
Communication Skills
Spanish
Customer Success
Customer Service
End-user training

GaragePlug, a SaaS Startup based out of Banglore, is an After-Sales Automotive Workshop Management Platform founded in 2017 by Automobile Industry experts. GaragePlug is presently trusted by hundreds of brands across 25+ countries and continues to expand across the world! We are now ready to take a long jump in 2022. To make this happen, We're looking for dynamic Customer Success/Support people to assist in various stages of the customer life cycle such as Onboarding, User Training, Support, Adoption, etc.

What Makes You The Right Fit :

  • Engineering Degree
  • 0-2 years experience in customer support or success roles.
  • Must be able to work in the US time zone (US and Latin America markets)
  • Ability to communicate with customers by email, chat, and phone.
  • Excellent interpersonal, verbal, and written communication skills with the ability to take initiative and build strong relationships
  • Customer-focused attitude.
  • Willingness to work in a Startup.

Your Primary Responsibilities :

  • You will be the first point of contact for customers via email & chat primarily, over the phone if it is required.
  • Onboard new customers and help them digitalise their workflows in our software.
  • Conducting training sessions for Users to ensure the right understanding of the Product
  • Keeping a track of the Product adoption.
  • Maintain a profitable relationship with the clients.
  • Play a key role in sharing the voice of users with the rest of the team.
  • Work with the product team to resolve issues, bugs, and feature requests reported by customers and to ensure that they are delivered and conveyed to customers.
  • Work closely with the Quality Assurance team.
  • Identify and report bugs & customer requests using JIRA.
  • Owner of the Self-Help knowledgebase of GaragePlug.

Performance Parameters :

  • Renewals
  • Upsell, Revenue generation
  • Prevention of Churn
  • Maintain NPS Score
  • Support Response Time

Perks for you :

  • Work in fast globally growing Start-Up
  • Work with industry experts
  • Opportunity for international travel

Location : Bangalore.

Apply through this link
https://garageplug.freshteam.com/jobs/SENl2SzgSAVQ/customer-success-support-us-latin-america" target="_blank">https://garageplug.freshteam.com/jobs/SENl2SzgSAVQ/customer-success-support-us-latin-america

Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

About GaragePlug

Founded :
2017
Type :
Product
Size :
20-100
Stage :
Bootstrapped

About

GaragePlug is a transportation cloud-based platform that assists service organizations in increasing their operational efficiency and creating a memorable customer experience that will win a client for life. Specifically, GaragePlug helps these organizations win customers for life by providing them with an unforgettable experience.


It was established in 2017 by seasoned professionals in the automotive business, and it is now being supported and extended by hundreds of industry experts. Its one-of-a-kind digital customer engagement and operations management system was developed with careful consideration given to all of the potential obstacles that a company that provides automotive service may face. Currently relied on by hundreds of enterprises across more than 12 countries, GaragePlug is rapidly growing internationally!

Read more

Candid answers by the company

What does the company do?
What is the location preference of jobs?
What is the company culture like at GaragePlug?
What are the opportunities for career growth at GaragePlug?

GaragePlug is an automotive cloud platform that helps service businesses achieve operational efficiency and enhance customer experience. The platform provides end-to-end digital solutions for auto repair workshops and detailing centers.

Connect with the team

Profile picture
Shubhra S
Profile picture
Rohit Bhatnagar
Profile picture
Manish Sanger
Profile picture
Ashish Shrivastav
Profile picture
Ashok D
Profile picture
Aditya Chikte

Company social profiles

bloglinkedin

Similar jobs

LOGICAL Soft Tech
at LOGICAL Soft Tech
1 recruiter
Sumit Aryan
Posted by Sumit Aryan
Indore
1 - 3 yrs
₹1L - ₹3L / yr
skill iconNodeJS (Node.js)
skill iconJavascript
skill iconMongoDB
skill iconExpress

Urgently Hiring Node.js Backend Developer for our IT company Logical Softtech, Indore(M.P)

Job Location : Indore ( work from Office)

Experience needed : minimum 6 months needed

******

1) Node.js Backend Developer must have expertise in developing database with mongo db, backend, admin panel , web services, rest api, crude operation.

2) Must have expertise in cloud hosting, maintaining all server-side network components, command prompt.

3) Extensive knowledge of JavaScript, web stacks, libraries, and frameworks.

4) Can work individually or in a team , immediate joiner

5) Any other MERN / MEAN /PHP framework knowledge will be added plus

*****

Read more
globe teleservices
deepshikha thapar
Posted by deepshikha thapar
Navi Mumbai
3 - 5 yrs
₹4L - ₹10L / yr
Communication Skills

you will play a crucial role in the planning and execution in managing Ceo work. Your responsibilities will include handling inquiries, assisting with travel bookings, managing itineraries, and providing timely support to our clients before, during, and after their travels.


  • manage a lively and constantly evolving calendar
  • Keeping executive staff meeting minutes and agendas
  • Act as gatekeeper, time advocate, and liaison creating efficiency and balance for your leaders’ schedule
  • Coordinate internal and external meetings including but not limited to team meetings, off-site, one-on-ones, speaking engagements, and personal engagements
  • Working closely with our CEO, helping drive cross-functional projects and associated timelines.
  • Working with the executive team to facilitate the deliverables on key executive staff projects.
  • Manage the tracking and progress of quarterly OKRs
  • Offer coordination support for any candidate interviews as needed
  • Book all domestic and international travel, taking into account costs, and proper documentation for any international travel using Navan or airlines directly (for both professional and personal travel)
  • Handle multiple requests for the Executive’s time, utilizing strong judgment in prioritizing requests
  • Format documents and presentations
  • Run personal projects and errands for our CEO, as needed.




Read more
IHX
at IHX
2 candid answers
Pooja AR
Posted by Pooja AR
Bengaluru (Bangalore)
2 - 4 yrs
₹5L - ₹20L / yr
User Experience (UX) Design
User Interface (UI) Design

About IHX (website: ihx.in):

IHX is an industry-leading, first-of-its-kind in India, digital healthcare data platform and exchange, infused with AI/ML capabilities delivering solutions to stakeholders in all segments of the healthcare sector. Our AI-infused  applications and APIs help hospitals, payers, diagnostic labs, pharmaceutical companies, and digital intermediaries, and enable them to enhance their products and services by being better informed, agile, reliable, and competitive. We solve the most complex problems in the Indian healthcare ecosystem: leverage the enormous amount of unstructured data and use AI to generate actionable insights and solve real-world problems. With more than 11,000 hospitals across 1,100 cities and 30+ insurance companies in our network, we are already the largest healthcare data exchange in India.

Join us today and be a part of the team driving the digital revolution in Indian healthcare.

OUR MISSION:

To enhance healthcare delivery through data-based insights and meaningful health information.

WHAT’S IN IT FOR YOU

  • Be a part of a well-funded, high-growth, first-of-its-kind health-tech start-up in India
  • Open culture, fun and collaborative work environment
  • The candidate will work directly with the senior leadership team and will have an opportunity to do ground-breaking work in healthcare.
  • Mentorship: get mentored by the leaders who have led multimillion-dollar businesses
  • Competitive salary and benefits

ROLES & RESPONSIBILITIES

  • Collaborate with stakeholders to gather business requirements
  • Use various ideation methods like brainstorming, interviews, and focus groups to solve the user’s needs to add value
  • Conduct user research, create user personas and explore various design approaches to solve specific user issues
  • Define user task flows and interaction
  • Use wireframes, storyboards, process flows and sitemaps to illustrate and present design
  • Create prototypes, wireframes, and mock-ups to demonstrate the functioning and layout
  • Implement the latest design innovations to ensure that the product is in accordance with the cutting-edge
  • Optimize UI designs and tests for intuitiveness and user-centeredness.
  • Conduct regular research on user experience and support any pre-sales engagements that come
  • Stay up to date with the industry’s trends

 

REQUIREMENTS

  • Bachelor's degree or Certifications in Interaction Design, Computer Science or any other related
  • 2-4 years of work experience
  • A digital product design-oriented portfolio
  • Hands-on experience in working with style guides and micro-interactions
  • Great visual design, time management and multitasking
  • Good understanding and Knowledge of UI frameworks and Front-end technologies.
  • Good problem-solving ability with attention to
  • Strong Knowledge in creating wireframes, storyboards, user flow, process flow, Information Architecture, Prototype and User Testing
  • Hands-on in using various design tools like Adobe Creative Suite, Sketch, and Figma
  • Possess excellent communication, presentation, collaboration, and interpersonal skills
Read more
Grab A Grub Services Pvt Ltd.
Sangeeta Gawali
Posted by Sangeeta Gawali
Remote, Mumbai
1 - 2 yrs
₹1L - ₹2L / yr
Software Testing (QA)
Manual testing
Test Automation (QA)

Role & Responsibilities:

  1. Performing Manual Functionality Testing
  2. Preparing Documentation like Test Plan, User manual etc.
  3. Co-ordination with Business team for requirement understanding
  4. Providing operational support as needed

 

Skills & Qualification:

  1. BE or MCA
  2. 2+ years of relevant work experience
  3. Experience in Manual Testing of App, Web and APIs
  4. Basic Knowledge of SQL
  5. Knowledge of JavaScript and Automation Tool like Selinium, Jmeter etc. is preferred

 

Read more
Telth Healthcare Network
Hazeeb P N
Posted by Hazeeb P N
Chennai
4 - 7 yrs
₹3L - ₹8L / yr
User Interface (UI) Design
User Experience (UX) Design
Axure
figma
Adobe Photoshop
+1 more
  • Finding creative solutions to product, technical, organisational and resource challenges. 
  • Partnering with fellow leaders to build a collaborative design, engineering and product culture. 
  • Help lead multiple projects on the International Experience team, defining scope, identifying resourcing needs, and handling stakeholder management. 
  • Work cross-functionally to identify workflow issues and integrate procedural improvements. 
  • Track and communicate progress across your projects, ensuring the teams are on track - facilitating decision-making, resolving blockers, and surfacing challenges. 
  • Enable continuous improvement during projects, ensuring insights are captured, shared, and integrated. 
  • Become an evangelist, advocate, and educator on behalf of Design, elevating the team's presence within the organization. 
  • Always be acutely aware of the team's needs and provide feedback to our design leads in order to ensure all designers experience an enjoyable and balanced work environment. 
  • Help develop process improvements for Design Operations as a whole. 
  • Think conceptually – applying a user-centered approach to requirements and interdependencies – to develop engaging interfaces. 
  • Think visually – using techniques like storyboards and sketching – to communicate interaction design concepts. 
  • Make design decisions based on good judgement, experience, research, and data. 
  • Make a real impact at scale through new product launches and interface improvements that effect billions of our customers everyday 
  • Be part of a fun, humble team, always learning, collaborating with other designers to deliver a cohesive customer centered experience. 

What You'll Need 

A strong product design portfolio that demonstrates how you design to solve customer needs. 

  • Excellent people management Skills 
  • Leadership Skills 
  • Excellent grasp of the design thinking and prototyping process, including product/interaction/visual, with the know-how to move from pencil on paper to layout to pixel-perfect handoff using tools such as Sketch, Invision, and Zeplin. 
  • Stellar interaction & visual skills (track record of deploying user interface standards and conventions, functional communication flows, dynamic engaging interfaces, attention to detail, stay on brand, build new patterns). 
  • Deep understanding of design principals and industry trends. 
  • Expert communication and presentation skills with ability to clearly present your work; you are articulate and can advocate design rationale. 
  • Readily give and receive constructive feedback. 
  • Expert partnering with cross functional teams in launching new products and improvements to existing features. 

Added Points 

  • Experience working in and navigating a corporate environment independently. 
  • Delivered successful design for responsive web, iOS and Android. 
  • Experience building efficient scalable systems or in eCommerce. 
  • Bachelor’s in Design, User Experience (UX), Human Computer Interaction, Mass Communications or related field. 

Skillset  

  • Mock ups : Sketch, Axure, Figma 
  • Usability test : Morae, WebEx Remote UTs 
  • Image editing & illustration : Photoshop, Expression Design, CorelDraw, Adobe illustrator. 

 

Read more
ReadyAssist
at ReadyAssist
4 recruiters
Yeshwanth Tamilselvan
Posted by Yeshwanth Tamilselvan
Bengaluru (Bangalore)
3 - 5 yrs
₹8L - ₹16L / yr
skill iconAngularJS (1.x)
skill iconJavascript
skill iconPHP
skill iconHTML/CSS
skill iconReact.js
+4 more
1.Lead & deliver products thats are business need 2.Analyse the business and develop products that are market fit 3.Implement the best system architecture & technology into development 4.Reports creation & presenting to the business team & Management 5.Identify & mitigate the project risks 6.Should be flexible enough and be adaptable to the changing and varied work settings. 7.Should carefully analyse the details of all the work. 8.Make yourself completely aware with all the technologies thoroughly especially the ones associated with software or application which is under construction.
Read more
Lazybears tech pvt ltd
at Lazybears tech pvt ltd
1 recruiter
Dhruv Raval
Posted by Dhruv Raval
Remote, Bengaluru (Bangalore)
3 - 7 yrs
₹6L - ₹9L / yr
skill iconPython
skill iconDjango
MySQL
  • Experience of using Python/ Django frameworks in building back end for Full Stack Applications
  • Hands on experience on Web frameworks, Restful APIs and SOAP
  • Strong command on SQL (or relevant query language or ORM queries)
  • Knowledge of front-end technologies such as React Native, React.js, Angular.js or Javascript
Read more
A fast-growing Edutech company in Bengaluru.
A fast-growing Edutech company in Bengaluru.
Agency job
via Multi Recruit by Gi de On Paramesh
Bengaluru (Bangalore)
3 - 5 yrs
₹15L - ₹25L / yr
skill iconReact.js
skill iconJavascript
Fullstack Developer
TypeScript
skill iconPython
+1 more

Roles & Responsibilities:

  • As one of the earliest employees, there will be a lot on your plate. All the time!
  • You'll build new product features from start to finish: through conception, research, maintenance, and polish. Think features to improve our collaborative student learning platform, such as new collaborative learning activities for teaching coding and other subjects.
  • You'll build improvements to performance, reliability, and product polish — for example, improving the efficiency and performance of our replicated state systems.
  • You'll build and improve processes and internal tools with simplicity and productivity in mind — such as, a tool to sync updates between zoho, slack etc.

This might be for you if...

  • You have knowledge of ReactJS and any backend technology along with that
  • You have been professionally coding for at least 3 years
  • You have worked in a startup and relish the chaos and pressure
  • You've built and maintained quality user interfaces that have reached a large audience, ideally while the product is experiencing rapid growth.
  • You can readily learn most technologies as you go. To you, technologies are about tools and tradeoffs, not an ideology.
  • You care about the business implications of anything you build. You're not just going after cool stuff — you understand the balance between craft, speed, and the bottom line.
Read more
Catalyst IQ
at Catalyst IQ
6 recruiters
Sidharth Maholia
Posted by Sidharth Maholia
Mumbai
2 - 5 yrs
₹10L - ₹20L / yr
skill iconReact.js
skill iconNodeJS (Node.js)
skill iconMongoDB
skill iconExpress
MERN Stack
+2 more
Expertrons is an initiative by experienced professionals turned entrepreneurs (IITB alum)
having built a few of India's largest companies across multiple domains. This will be an opportunity to directly work with the founders. What we are looking for: An entrepreneurial, thoughtful, and positive mindset/approach to solving large problems, capable of adapting to changing market conditions, willing to join a growing startup, a rational and no-nonsense approach, and practical thought process.

Full-stack experience designing and building scalable applications from end-to-end
- Excellent JavaScript skills and strong proficiency in React
- Familiarity with the MERN stack (MongoDB, Express.JS, React.JS, and Node.JS)
- Working experience with React, Redux, ES6
- Experience building backend API's using NodeJs and ExpressJs
- Experience with NoSQL databases such as MongoDB, mongoose, aggregation framework
and Redis
- Experience with Web sockets and related frameworks (e.g. Socket.IO)
- Experience using RESTful APIs and basic authentication mechanisms
- Create and maintain microservices

- Ability Showcase past work via live web pages
Required Skills: Database - MongoDB, Restful, Express.JS, React.JS and Node.JS, MySQL,
NoSQL.
Read more
Coddle Technologies
at Coddle Technologies
5 recruiters
swathi v.s
Posted by swathi v.s
Bengaluru (Bangalore)
1 - 2 yrs
₹1L - ₹3L / yr
Inside Sales
Lead Generation
Sales
DESIRED SKILLS & EXPERIENCE : Must have experience of Marketing / Business development or Client generation in the Web application using PHP from the international market. Able to converse clearly and concisely over the phone. Proactive, dedicated and self-motivated attitude. Appears confident and assertive, but not aggressive in all internal/external dealings. Ability to work on own initiative. Should be target oriented and should be able to meet the targets well in time. A clear demonstration of an interest in Digital Internet technologies. ROLES & RESPONSIBILITIES : You will be responsible for identifying opportunities, evaluating its fit with the company vision, negotiating and closing deals. Responsible for Research & Generating Quality Leads for Web development by Outbound calls, Emails, creating required documents. Follow-up with Generated Leads. Experience in online bidding on portals like Freelancer, Upwork, Angellist, Guru etc., Experience in Proposal making & other documentation to win the bid. Must be a self-player and should be able to initiate & Close the deal without adding additional support. Achieve the assigned Sales target by Acquisition, Retention & Renewal. An input into the sales strategy - You will constantly keep upgrading your business development techniques.
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly. No 3rd party agencies here.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
21,01,133
Matches delivered
37,12,187
Network size
15,000
Companies hiring
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos