GaragePlug, a SaaS Startup based out of Banglore, is an After-Sales Automotive Workshop Management Platform founded in 2017 by Automobile Industry experts. GaragePlug is presently trusted by hundreds of brands across 25+ countries and continues to expand across the world! We are now ready to take a long jump in 2022. To make this happen, We're looking for dynamic Customer Success/Support people to assist in various stages of the customer life cycle such as Onboarding, User Training, Support, Adoption, etc.

What Makes You The Right Fit :

Engineering Degree
0-2 years experience in customer support or success roles.
Must be able to work in the US time zone (US and Latin America markets)
Ability to communicate with customers by email, chat, and phone.
Excellent interpersonal, verbal, and written communication skills with the ability to take initiative and build strong relationships
Customer-focused attitude.
Willingness to work in a Startup.

Your Primary Responsibilities :

You will be the first point of contact for customers via email & chat primarily, over the phone if it is required.
Onboard new customers and help them digitalise their workflows in our software.
Conducting training sessions for Users to ensure the right understanding of the Product
Keeping a track of the Product adoption.
Maintain a profitable relationship with the clients.
Play a key role in sharing the voice of users with the rest of the team.
Work with the product team to resolve issues, bugs, and feature requests reported by customers and to ensure that they are delivered and conveyed to customers.
Work closely with the Quality Assurance team.
Identify and report bugs & customer requests using JIRA.
Owner of the Self-Help knowledgebase of GaragePlug.

Performance Parameters :

Renewals
Upsell, Revenue generation
Prevention of Churn
Maintain NPS Score
Support Response Time

Perks for you :

Work in fast globally growing Start-Up
Work with industry experts
Opportunity for international travel

Location : Bangalore.

Apply through this link
https://garageplug.freshteam.com/jobs/SENl2SzgSAVQ/customer-success-support-us-latin-america" target="_blank">https://garageplug.freshteam.com/jobs/SENl2SzgSAVQ/customer-success-support-us-latin-america

What Makes You The Right Fit :

Engineering Degree
0-2 years experience in customer support or success roles.
Must be able to work in the US time zone (US and Latin America markets)
Ability to communicate with customers by email, chat, and phone.
Excellent interpersonal, verbal, and written communication skills with the ability to take initiative and build strong relationships
Customer-focused attitude.
Willingness to work in a Startup.

Your Primary Responsibilities :

You will be the first point of contact for customers via email & chat primarily, over the phone if it is required.
Onboard new customers and help them digitalise their workflows in our software.
Conducting training sessions for Users to ensure the right understanding of the Product
Keeping a track of the Product adoption.
Maintain a profitable relationship with the clients.
Play a key role in sharing the voice of users with the rest of the team.
Work with the product team to resolve issues, bugs, and feature requests reported by customers and to ensure that they are delivered and conveyed to customers.
Work closely with the Quality Assurance team.
Identify and report bugs & customer requests using JIRA.
Owner of the Self-Help knowledgebase of GaragePlug.

Performance Parameters :

Renewals
Upsell, Revenue generation
Prevention of Churn
Maintain NPS Score
Support Response Time

Perks for you :

Work in fast globally growing Start-Up
Work with industry experts
Opportunity for international travel

Location : Bangalore.

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About GaragePlug

Founded :

2017

Type :

Product

Size :

20-100

Stage :

Bootstrapped

About

GaragePlug is a transportation cloud-based platform that assists service organizations in increasing their operational efficiency and creating a memorable customer experience that will win a client for life. Specifically, GaragePlug helps these organizations win customers for life by providing them with an unforgettable experience.

It was established in 2017 by seasoned professionals in the automotive business, and it is now being supported and extended by hundreds of industry experts. Its one-of-a-kind digital customer engagement and operations management system was developed with careful consideration given to all of the potential obstacles that a company that provides automotive service may face. Currently relied on by hundreds of enterprises across more than 12 countries, GaragePlug is rapidly growing internationally!

Candid answers by the company

What does the company do?

What is the location preference of jobs?

What is the company culture like at GaragePlug?

What are the opportunities for career growth at GaragePlug?

GaragePlug is an automotive cloud platform that helps service businesses achieve operational efficiency and enhance customer experience. The platform provides end-to-end digital solutions for auto repair workshops and detailing centers.

Connect with the team

Shubhra S

Rohit Bhatnagar

Manish Sanger

Ashish Shrivastav

Ashok D

Aditya Chikte

Company social profiles

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