Customer Success & Support (US & Latin America) at GaragePlug · Remote, Bengaluru (Bangalore) · 0 - 2 years · ₹4L - ₹6L / yr · Bootstrapped · Remote friendly · Posted 30 May 2022
GaragePlug, a SaaS Startup based out of Banglore, is an After-Sales Automotive Workshop Management Platform founded in 2017 by Automobile Industry experts. GaragePlug is presently trusted by hundreds of brands across 25+ countries and continues to expand across the world! We are now ready to take a long jump in 2022. To make this happen, We're looking for dynamic Customer Success/Support people to assist in various stages of the customer life cycle such as Onboarding, User Training, Support, Adoption, etc.
What Makes You The Right Fit :
- Engineering Degree
- 0-2 years experience in customer support or success roles.
- Must be able to work in the US time zone (US and Latin America markets)
- Ability to communicate with customers by email, chat, and phone.
- Excellent interpersonal, verbal, and written communication skills with the ability to take initiative and build strong relationships
- Customer-focused attitude.
- Willingness to work in a Startup.
Your Primary Responsibilities :
- You will be the first point of contact for customers via email & chat primarily, over the phone if it is required.
- Onboard new customers and help them digitalise their workflows in our software.
- Conducting training sessions for Users to ensure the right understanding of the Product
- Keeping a track of the Product adoption.
- Maintain a profitable relationship with the clients.
- Play a key role in sharing the voice of users with the rest of the team.
- Work with the product team to resolve issues, bugs, and feature requests reported by customers and to ensure that they are delivered and conveyed to customers.
- Work closely with the Quality Assurance team.
- Identify and report bugs & customer requests using JIRA.
- Owner of the Self-Help knowledgebase of GaragePlug.
Performance Parameters :
- Renewals
- Upsell, Revenue generation
- Prevention of Churn
- Maintain NPS Score
- Support Response Time
Perks for you :
- Work in fast globally growing Start-Up
- Work with industry experts
- Opportunity for international travel
Location : Bangalore.
Apply through this link
https://garageplug.freshteam.com/jobs/SENl2SzgSAVQ/customer-success-support-us-latin-america" target="_blank">https://garageplug.freshteam.com/jobs/SENl2SzgSAVQ/customer-success-support-us-latin-america
Shubham Vishwakarma
Full Stack Developer - Averlon
About GaragePlug
About
GaragePlug is a transportation cloud-based platform that assists service organizations in increasing their operational efficiency and creating a memorable customer experience that will win a client for life. Specifically, GaragePlug helps these organizations win customers for life by providing them with an unforgettable experience.
It was established in 2017 by seasoned professionals in the automotive business, and it is now being supported and extended by hundreds of industry experts. Its one-of-a-kind digital customer engagement and operations management system was developed with careful consideration given to all of the potential obstacles that a company that provides automotive service may face. Currently relied on by hundreds of enterprises across more than 12 countries, GaragePlug is rapidly growing internationally!
Candid answers by the company
GaragePlug is an automotive cloud platform that helps service businesses achieve operational efficiency and enhance customer experience. The platform provides end-to-end digital solutions for auto repair workshops and detailing centers.
Company social profiles
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🚀 We're Hiring: Customer Support Executive
Join WorkBuddyHR – Help Us Transform HR for Modern Businesses
At WorkBuddyHR, we're building the next generation of HRMS software that helps startups and growing businesses automate HR operations, simplify employee management, and make smarter decisions through powerful insights.
If you're passionate about helping people, solving problems, and creating exceptional customer experiences, we'd love to have you on our team!
📍 Location: Bengaluru (Work From Office)
💼 Role: Customer Support Executive
🕒 Employment Type: Full-Time
💰 Compensation
- ₹20,000 Fixed Salary
- Attractive Performance Incentives
- Career Growth Opportunities based on your performance
🌟 What You'll Do
- Be the first point of contact for customers through phone, email, WhatsApp, and chat.
- Resolve customer queries with empathy and professionalism.
- Guide customers on using WorkBuddyHR effectively.
- Conduct product onboarding sessions for new clients.
- Coordinate with the technical team to ensure timely issue resolution.
- Build long-term relationships with customers and ensure high satisfaction.
- Identify opportunities for renewals, referrals, and product adoption.
- Capture customer feedback and help improve our product.
✅ What We're Looking For
- Graduate in any discipline.
- 0–2 years of experience in Customer Support, Customer Success, or a similar role.
- Excellent communication skills in English (Hindi and Kannada are a plus).
- Positive attitude with strong problem-solving skills.
- Customer-first mindset and willingness to learn.
- Basic computer knowledge and familiarity with MS Office or Google Workspace.
🎯 Why Join WorkBuddyHR?
✨ Be part of an ambitious HR Tech startup from its early growth stage.
✨ Work with a passionate and supportive team.
✨ Learn SaaS, customer success, and enterprise client management.
✨ Make a real impact by helping businesses improve their HR operations.
✨ Fast career growth for high performers.
📩 Ready to Join Us?
WorkBuddyHR
Automation that works. Insights that matter.
ABOUT REO
Who we are
Reo.Dev is a modern revenue stack for Developer focused companies. We help Developer Tool companies identify which Engineering Teams have an Urgent need for their product and the highest likelihood of conversion. We capture and analyze a wide array of developer activity data from Github, Docs, Docker Installs, Communities, other dev specific sources and convert them to sales signals.
Great! Now let’s talk about You and this Role! 🙌
🎉 What will you be working on?
- You will own and manage success for named accounts. This means doing everything and anything that they are retained, grow in revenue and find success with Reo.Dev. This also includes
- Owning customer/ account onboarding and setup
- Working with them to understand their goals and explain how the product helps them in achieving these goals
- Acting as a product consultant, guiding them with settings and implementations that will be needed for them to achieve their goals
- Being the key channel of customer feedback. Liaison with various team to see that customers are able to get the desired output.
- You will own customer renewals and up-sales. This means you will:
- Own expansion revenue from your accounts
- Own relationships with customers and buyers in the account.
- Advice them on the right product packages and upgrades they might be needing in their growth journeys
- Spearhead product adoption within the customer enterprise
👯 Skill we are looking for in this role
- This is a critical role in a fast-scaling environment. We are looking at ambitious Account Managers / CS reps with experience in early stage companies . Few qualities will be preferred however:
- Past experience of working in an early SaaS startups (2-3 years) or
- Past VC/ Management Consulting Experience (3-4 years) or
- Past experience of being in a client facing role
- Past experience of managing US based accounts
- MBA from Tier 1 institutes
👯 What qualities we look for in our team members?
While there is no stencil for the type of people we like, there are a few traits that might make Reo.Dev a better fit for you. Reo.Dev might be a good fit if you:
- Work hard, hands-on and want to grow really fast.
- Care about your work a great deal, find it highly unsettling if the quality of work is even slightly sub-par.
- Execute fast.
- Are hands on (we will not have elaborate reporting structures for the foreseeable future and hopefully ever).
- Are someone people like to work with, low on ego, high on humility
- Have the ability to fail, learn and keep trying till you win. Start-ups are tough and we will not get everything right the first time
- Have a longish view of your career growth and not optimising for the next 1-2 years.
Read more here:
👋 Hi There, Meet Reo.Dev
- Origins: Reo.Dev was founded in March 2023 by Achintya, Gaurav and Piyush – All of them are 2nd time Entrepreneurs [read more on the Founding team below]
- Value Prop: Reo.Dev provides Revenue Intelligence for Developer tool companies. We are category creators and currently no other company has the capabilities Reo.Dev has. Our closest parallel is 6sense.com which operates in the B2B SaaS industry and does not serve DevTool companies
- Customers: Our Customer base includes some of the most respected DevTool companies [see more details below]. All of our Customers are in the US and EU. We are hugely Customer centric and satisfaction scores are very high. [read more on customer feedback below]
- Traction: We have grown 5X in 2024 vs. Dec’2023 and are on track to grow 10X in 2024 vs. Dec’2023. We price at a Premium and have 90%+ Gross margin
- Funding: We are funded by the most reputed VCs from India and the US [see more on Fundraise below]
Origins and Value Prop
🏗️ About the Developer Tools industry:
Developer tools is a $500 billion industry, generates $50B in revenue annually and has been growing at 22% year on year. Source
By definition, this industry is at the frontier of technology. Innovation happens extremely fast in this industry. Teams need to have a strong technological background to build for this industry
Developer tools can scale up globally, generate strong revenue and have high profit margins
🏆 Reo.Dev Value Prop
Reo.Dev is a modern revenue stack for Developer focused companies. We help Developer Tool companies identify which Engineering Teams have an Urgent need for their product and the highest likelihood of conversion. We capture and analyze a wide array of developer activity data from Github, Docs, Docker Installs, Communities, other dev specific sources and convert them to sales signals.
Our customers include CROs, VP Sales, VP Marketing, AE, SDR teams and Marketing teams of Devtool companies
👷♂️ Founding Team:
Reo has been founded by experienced entrepreneurs. All three founders have a strong track record of building start-ups and leading teams
- Achintya: Achintya was previously the co-founder at Phyllo, which is a developer tool company. Phyllo raised ~$18M in VC funding from top tier VCs. Achintya is a Chemical Engineer from IIT Delhi (2009) and MBA from Indian School of Business (2013)
- Piyush: Piyush is a second time entrepreneur. He previously founded Scholr, which was an EdTech start-up and was acquired by BYJU’S in 2020. Piyush is a Mechanical Engineer from IIT Kharagpur (2008) and MBA from India School of Business (2013)
- Gaurav: Gaurav is a senior Tech leader with 16 years of experience. Previously he was VP Engineering at Ninjacart (valued at $1B+) and CTO of Kuliza where he led a team of 150+ developers. He is a Computer Science Engineer from IIIT Allahabad (2006)
💡 As co- founders we take pride in the fact that people who have worked with us in the past, want to work with us again!
Customers and Traction
In 9 months since Product Launch, we have amassed a large customer base comprising of some of the most well known and highly reputed DevTool companies. 90% of our Customers are HQ’d in North America and Europe
Some of our Customers:
Customer Feedback and NPS:
Our customers love us!! Check this out!
https://www.youtube.com/watch?v=DzvixiSd7GA
Customer Feedback
Unleash Shorts.mp4
“Reo Helped us identify needle in haystack accounts. We overachieved our targets for consecutive months with Reo.Dev”
**Micheal, CMO, Unleash [Spark Capital. Series A| Open Source Feature Mgmt. Platform]**
Aporia Shorts.mp4
“The most beautiful things about Reo.Dev is that it was built for developer focused companies. We saw a 2X increase in meetings booked!”
**Shai Alani, VP Marketing, Aporia [Tiger Global. Series A | ML Ops Platform]**
Fluree Shorts (1).mp4
“Reo.Dev data is some of the best data I have ever used. It helped us increase sign-ups by 30%”
Kevin Doubleday, Director - Marketing, Flur.ee [Sinewave. Series A | Data Mgmt. Platform]
Lightbend Shorts (1).mp4
“With Reo.Dev, we identified more than 10,000 target accounts that we had never interacted before”
**Alec Cross, VP Sales, Lightbend [Greylock, Dell Capital. Series D| Low Latency Microservices]**
Chronicle Shorts .mp4
“Reo.Dev is integrated into our SDR process. It is helping us learn who is evaluating our competitors and triangulate intent on web”
Andrew Twigg, Sales Director, Chronicle [Low Latency Trading PaaS]
WhatsApp Audio 2023-10-19 at 10.52.54 AM.mpeg
“I was never able to crack technical prospecting and this cracked it.”
Micheal, AE (Outsourced), Outerbounds [Foundation Capital, Series A | AI Infra platform]
Traction
In 2024, we have grown 5X vs. 2023 and are on track to grow 10X by the end of the year!
Fundraise
Pre-Seed round: Q3’2023
Read about our Pre-Seed round here:
Seed round: Q2’2024
We have raised a Seed round funding in Q2’ 2024 from one of the most reputed VC funds in the US. This round has not been announced yet.
Series A: Q2’ 2026
Reo.Dev just raised $11.3M in Series A funding (Q2**’**, 2026), led by Elevation Capital, with participation from Heavybit, India Quotient, Foster Ventures, Uncorrelated Ventures, and other angel investors. This brings our total funding to $15.3M.
Media:
- Reo.Dev Raises $11.3 Million Series A to Scale AI Signals for Companies Selling to Engineering Teams (PR Newswire)
- Reo.Dev raises $11.3M in Series A led by Elevation Capital (YourStory)
- Reo.Dev Bags $11.3M Series A to Scale Across the US (Yahoo Finance)
- Reo.Dev Raises $11.3M in Series A Funding (FinSMEs)
Location: Sector 48, Gurugram
Working Days: Monday to Friday (5 Days)
Working Hours: 9:00 AM – 5:00 PM
Experience: 0–1 Year (Freshers are welcome to apply)
Role Summary
We are looking for a Junior Customer Success Executive to join our growing team. This is an excellent opportunity for fresh graduates and candidates with up to 1 year of experience who are passionate about customer interaction and eager to build a career in the SaaS industry. You will support customers with onboarding, resolve their queries, and ensure they have a great experience using our platform.
Key Responsibilities
Respond to customer queries via email, WhatsApp, phone calls, and support tickets.
Assist customers with product onboarding and provide basic product demonstrations.
Coordinate with internal teams to resolve customer issues.
Follow up with customers to ensure timely issue resolution and satisfaction.
Collect customer feedback and share insights to improve the customer experience.
Maintain accurate records of customer interactions in CRM or support tools.
Requirements
Bachelor's degree in any discipline.
0–1 year of experience in Customer Support, Customer Success, Sales, or a customer-facing role.
Freshers are welcome to apply.
Internship experience in Customer Support, Customer Success, Sales, or a customer-facing role will be an added advantage.
Good verbal and written communication skills in English.
Comfortable communicating with customers via calls, email, WhatsApp, and chat.
Basic knowledge of MS Office or Google Workspace.
Positive attitude, willingness to learn, and strong problem-solving skills.
What We Offer
Training and mentorship from experienced professionals.
Opportunity to work in a fast-growing SaaS startup.
Performance-based incentives.
Career growth opportunities.
A collaborative and supportive work environment.
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon