
GaragePlug, a SaaS Startup based out of Banglore, is an After-Sales Automotive Workshop Management Platform founded in 2017 by Automobile Industry experts. GaragePlug is presently trusted by hundreds of brands across 25+ countries and continues to expand across the world! We are now ready to take a long jump in 2022. To make this happen, We're looking for dynamic Customer Success/Support people to assist in various stages of the customer life cycle such as Onboarding, User Training, Support, Adoption, etc.
What Makes You The Right Fit :
- Engineering Degree
- 0-2 years experience in customer support or success roles.
- Must be able to work in the US time zone (US and Latin America markets)
- Ability to communicate with customers by email, chat, and phone.
- Excellent interpersonal, verbal, and written communication skills with the ability to take initiative and build strong relationships
- Customer-focused attitude.
- Willingness to work in a Startup.
Your Primary Responsibilities :
- You will be the first point of contact for customers via email & chat primarily, over the phone if it is required.
- Onboard new customers and help them digitalise their workflows in our software.
- Conducting training sessions for Users to ensure the right understanding of the Product
- Keeping a track of the Product adoption.
- Maintain a profitable relationship with the clients.
- Play a key role in sharing the voice of users with the rest of the team.
- Work with the product team to resolve issues, bugs, and feature requests reported by customers and to ensure that they are delivered and conveyed to customers.
- Work closely with the Quality Assurance team.
- Identify and report bugs & customer requests using JIRA.
- Owner of the Self-Help knowledgebase of GaragePlug.
Performance Parameters :
- Renewals
- Upsell, Revenue generation
- Prevention of Churn
- Maintain NPS Score
- Support Response Time
Perks for you :
- Work in fast globally growing Start-Up
- Work with industry experts
- Opportunity for international travel
Location : Bangalore.
Apply through this link
https://garageplug.freshteam.com/jobs/SENl2SzgSAVQ/customer-success-support-us-latin-america" target="_blank">https://garageplug.freshteam.com/jobs/SENl2SzgSAVQ/customer-success-support-us-latin-america

About GaragePlug
About
GaragePlug is a transportation cloud-based platform that assists service organizations in increasing their operational efficiency and creating a memorable customer experience that will win a client for life. Specifically, GaragePlug helps these organizations win customers for life by providing them with an unforgettable experience.
It was established in 2017 by seasoned professionals in the automotive business, and it is now being supported and extended by hundreds of industry experts. Its one-of-a-kind digital customer engagement and operations management system was developed with careful consideration given to all of the potential obstacles that a company that provides automotive service may face. Currently relied on by hundreds of enterprises across more than 12 countries, GaragePlug is rapidly growing internationally!
Candid answers by the company
GaragePlug is an automotive cloud platform that helps service businesses achieve operational efficiency and enhance customer experience. The platform provides end-to-end digital solutions for auto repair workshops and detailing centers.
Connect with the team
Similar jobs
Strong Lead Data Science, / AI Engineer / Machine Learning Engineer profiles.
2
Mandatory (Experience 1) - Must have 10+ years of experience in Data Science, AI/ML or AI Engineering with hands-on experience building production-grade ML systems.
3
Mandatory (Experience 2) - Must have hands-on experience building AI/ML solutions for Credit Risk, Fraud Risk Management (FRM), Collections & Recovery, with proven delivery of business-impacting AI/ML solutions.
4
Mandatory (Experience 3) - Candidate's Current designation must be Lead or above.
5
Mandatory (Experience 4) - Must have strong experience designing and deploying large-scale distributed Machine Learning systems, including model training, fine-tuning, inference, scalable serving, and production deployment.
6
Mandatory (Experience 5) - Strong programming experience in Python, along with exposure to Spark, Kafka, Kubernetes, APIs/Microservices, CI/CD, Feature Store, Model Registry, and Distributed Computing.
7
Mandatory (Experience 6) - Experience designing and deploying Credit Risk Models, Fraud Detection Models, Graph ML, Early Warning Systems, Portfolio Monitoring, Collections Optimization, Propensity Models, and Recovery Forecasting.
8
Mandatory (Experience 7) - Proven experience leading AI/ML teams, owning end-to-end delivery, mentoring engineers, driving cross-functional execution, and managing production AI platforms.
9
Mandatory (Experience 8) – Must have experience working under BFSI governance, including PII handling, auditability, model governance, compliance, secure-by-design architecture, approval workflows, and model risk management practices.
10
Mandatory ( Education ) - B.TECH / M.TECH from Tier 1 Colleges (IIT's, NIT's, BITS) are Considered
11
Mandatory (Age) - Candidate's Age should be below 37 years.
12
Mandatory (CTC) – The CTC breakup offered will be 75% fixed + 25% variable, as per company policy.
13
Preferred (Experience 1) - Candidates currently working as Lead / Principal / Engineering Manager / Associate Director / Director in reputed Product, FinTech, Banking, NBFC, or Global Capability Centers will be preferred.
14
Preferred (Experience 2) - Indian professionals currently working overseas (NRI) who are planning to relocate and permanently settle in India are encouraged to apply.
15
Preferred (Experience 4) - Experience building enterprise AI platforms using Graph ML, Vector Databases, LLM-enabled decisioning, distributed training frameworks, and large-scale AI infrastructure.
Job Title: Sales Engineer
Location: Ghatkopar (20% Filed work)
Department: Sales and Marketing
Experience: 2 and above (Food and Beverages)
Qualification: Diploma or Graduation in any Engineering field
Skills:
Business acumen
Excellent communication skills
Commercial awareness
Self-motivation
Negotiation skills
Networking skills & Relationship building
Ability to work independently.
Problem-solving skills
Ability to travel extensively.
Key Responsibility:
The Sales Engineer shall aim to maximize profits through the implementation strategies.
Analysing and investigating customer requirement, demand and competition
Devising and presenting ideas and strategies
Marketing activities like providing presentation and technical know-how to the probable end-
users
Follow-up enquires & monitoring customer satisfaction throughout business cycle.
Field work and should work on Targets.
Develop a thorough understanding of customer needs.
Monitor and report on sales performance and customer feedback.
Review and respond to customer inquiries and complaints.
Represent the company at trade fairs, exhibitions, and industry conferences to generate new
leads and enhance brand visibility.
Manage sales and customer service activities.
Job Summary :
We are looking for a detail-oriented and execution-focused Projects Engineer / Site Engineer to manage civil and interior fit-out works for corporate office projects. The role involves end-to-end site coordination, vendor management, quality control, and ensuring timely project delivery in line with design and safety standards. Key Responsibilities Project Execution Execute civil and interior fit-out works for corporate office spaces. Interpret drawings, BOQs, and specifications to ensure accurate implementation. Coordinate with designers, consultants, and contractors for smooth project execution. Monitor day-to-day site activities and ensure adherence to project timelines. Site Management Supervise site workforce including contractors, subcontractors, and labor teams. Ensure proper material usage and minimize wastage. Conduct regular site inspections and maintain progress reports. Vendor & Contractor Coordination Manage and coordinate multiple vendors (civil, electrical, HVAC, interiors). Track vendor performance and ensure quality standards are met. Verify contractor bills and measurements against executed work. Quality & Compliance Ensure all work complies with design specifications and quality standards. Implement quality checks for civil and interior finishes. Ensure adherence to safety norms and statutory compliance on-site. Planning & Reporting Prepare daily/weekly progress reports and share updates with stakeholders. Assist in project scheduling and tracking milestones. Highlight risks, delays, and propose mitigation strategies. Cost Control Monitor project costs and support in budget tracking. Ensure efficient use of materials and resources. Required Qualifications Bachelor’s Degree / Diploma in Civil Engineering or related field. 3–5 years of experience in corporate interiors, commercial fit-outs, or civil projects. Strong understanding of interior execution (false ceiling, partitions, flooring, furniture, etc.). Skills Required Good knowledge of construction methods, materials, and drawings. Familiarity with AutoCAD and MS Excel. Strong coordination and communication skills. Ability to manage multiple stakeholders and deadlines. Problem-solving attitude and attention to detail. Preferred Skills Experience in corporate office projects or workplace fit-outs. Basic understanding of MEP coordination. Exposure to project management tools is an advantage. Key Attributes Hands-on approach to site execution Strong ownership and accountability Ability to work under tight deadlines
Role Summary
We are looking for a seasoned Python/Django expert with 10–12 years of real-world development experience and a strong background in leading engineering teams. The selected candidate will be responsible for managing complex technical initiatives, mentoring team members, ensuring best coding practices, and partnering closely with cross-functional teams. This position demands deep technical proficiency, strong leadership capability, and exceptional communication skills.
Primary Responsibilities
· Lead, guide, and mentor a team of Python/Django engineers, offering hands-on technical support and direction.
· Architect, design, and deliver secure, scalable, and high-performing web applications.
· Manage the complete software development lifecycle including requirements gathering, system design, development, testing, deployment, and post-launch maintenance.
· Ensure compliance with coding standards, architectural patterns, and established development best practices.
· Collaborate with product teams, QA, UI/UX, and other stakeholders to ensure timely and high-quality product releases.
· Perform detailed code reviews, optimize system performance, and resolve production-level issues.
· Drive engineering improvements such as automation, CI/CD implementation, and modernization of outdated systems.
· Create and maintain technical documentation while providing regular updates to leadership and stakeholders.
Required Skills & Qualifications Negotiable
· 10–14 years of professional experience in software development with strong expertise in Python and Django.
· Solid understanding of key web technologies, including REST APIs, HTML, CSS, and JavaScript.
· Hands-on experience working with relational and NoSQL databases (such as PostgreSQL, MySQL, or MongoDB).
· Familiarity with major cloud platforms (AWS, Azure, or GCP) and container tools like Docker and Kubernetes is a plus.
· Proficient in Git workflows, CI/CD pipelines, and automated testing tools.
· Strong analytical and problem-solving skills, especially in designing scalable and high-availability systems.
· Excellent communication skills—both written and verbal.
· Demonstrated leadership experience in mentoring teams and managing technical deliverables.
· Must be available to work on-site in the Hyderabad office; remote work is not allowed.
Preferred Qualifications
· Experience with microservices, asynchronous frameworks (such as FastAPI or Celery), or event-driven architectures.
· Familiarity with Agile/Scrum methodologies.
· Previous background as a technical lead or engineering manager.
React JS Developers
Experience: 3-6 Years
Location: Bangalore (onsite)
Responsibilities:
Design and implement user interface components for JavaScript-based web applications
using React JS
Work as a part of a small team that includes other react JS developers, designers, QA
experts, and managers
Build app and UI components from prototypes and wireframes
Built REST APIs for tight integrations with the Backend
Write automated tests to ensure error-free code and performance
Improve front-end performance by eliminating performance bottlenecks
Create front-end modules with maximum code reusability and efficiency
Work with third-party dependencies and APIs
Work with Redux architecture to improve the performance of the websites/mobile apps
Coordinate with the cross-functional teams to build apps in the stipulated time/budget
Knowledge of TypeScript
Knowledge of HTML, JavaScript, CSS, Bootstrap
React routing, React Hooks, Internationalization
❖ Designing and maintenance of fully functional large relational and non-relational databases
❖ Server management and cloud-based infrastructure
❖ Identification of application issues when deploying the apps
❖ App deployment on the cloud along with solving debugging issues
❖ Coding architecture for frontend and backend
❖ Collaboration with IT team, researchers, designers for designing robust apps and encouraging business goals
❖ Creating features in apps that have a mobile responsive design
❖ Testing applications and fixing bugs, along with security and data protection features
❖ Establish code architecture decisions for supporting scalability and good performance
❖ Makes use of popular front-end frameworks like Bootstrap, LESS, etc and design UI components
❖ Participation with developers for the creation of scalable RESTful APIs.
❖ Conducting code reviews of peer developers.
Job Description:
We are looking to hire a skilled Desktop Support Engineer to assist our clients with computer hardware and software issues. Addressing and resolving sudden specific problems, they may run regular tests and monitor computer systems to prevent the problems from occurring.
The candidate should have:
- Troubleshooting hardware and software issues.
- Installing and maintaining hardware and computer peripherals.
- Installing and upgrading operating systems and computer software.
- Troubleshooting networking and connection issues.
- Advising on software or hardware upgrades.
- Providing basic training in computer operation and management.
- Completing job reports and ordering supplies.
Netzila Technologies Hiring for Website Developer on urgent basis.
JOB DESCRIPTION
- Must have a solid technical background with understanding and/or hands-on experience in web technologies.
- Key Skills: HTML/CSS ,jQuery, PHP, MySQL, AJAX, jQuery, and also PHP Frameworks like Laravel .
- Also having knowledge of CMS like WordPress , Shopify.
EXPERIENCE REQUIRED: 2yrs to 3-yrs.
Responsibilities:
- Performing an end-to-end recruitment process of identifying the job vacancy, analysing the job requirements, sourcing apt candidates from various platforms, reviewing applications, screening, shortlisting and selecting the right candidate.
- Help develop and tailor company HR policies, educate the team, and continue to make Wherehouse great, progressive place to work.
- Act as a cultural ambassador and help drive agency events and culture initiatives.
- Foster positive employee relations and work to solve any employee issues that surface or are brought to your attention.
Requirements:
- HR Generalist with experience of 1-2 Year/s, preferably in a B2B SAAS Company.
- Strong interpersonal, negotiation, and conflict resolution skills.
- Excellent organizational skills and attention to detail.
- Thorough knowledge of employment- related laws and regulations.
- Extensive knowledge of HR policies and systems.
- Ethical, respectful, and able to deal with confidential and sensitive matters.
- Ability to flourish with minimal guidance, be proactive, and handle uncertainty.
- Must have thorough industrial knowledge.
- Professional approach to time, costs and deadlines.











