Customer Success & Support (US & Latin America)
GaragePlug, a SaaS Startup based out of Banglore, is an After-Sales Automotive Workshop Management Platform founded in 2017 by Automobile Industry experts. GaragePlug is presently trusted by hundreds of brands across 25+ countries and continues to expand across the world! We are now ready to take a long jump in 2022. To make this happen, We're looking for dynamic Customer Success/Support people to assist in various stages of the customer life cycle such as Onboarding, User Training, Support, Adoption, etc.
What Makes You The Right Fit :
- Engineering Degree
- 0-2 years experience in customer support or success roles.
- Must be able to work in the US time zone (US and Latin America markets)
- Ability to communicate with customers by email, chat, and phone.
- Excellent interpersonal, verbal, and written communication skills with the ability to take initiative and build strong relationships
- Customer-focused attitude.
- Willingness to work in a Startup.
Your Primary Responsibilities :
- You will be the first point of contact for customers via email & chat primarily, over the phone if it is required.
- Onboard new customers and help them digitalise their workflows in our software.
- Conducting training sessions for Users to ensure the right understanding of the Product
- Keeping a track of the Product adoption.
- Maintain a profitable relationship with the clients.
- Play a key role in sharing the voice of users with the rest of the team.
- Work with the product team to resolve issues, bugs, and feature requests reported by customers and to ensure that they are delivered and conveyed to customers.
- Work closely with the Quality Assurance team.
- Identify and report bugs & customer requests using JIRA.
- Owner of the Self-Help knowledgebase of GaragePlug.
Performance Parameters :
- Renewals
- Upsell, Revenue generation
- Prevention of Churn
- Maintain NPS Score
- Support Response Time
Perks for you :
- Work in fast globally growing Start-Up
- Work with industry experts
- Opportunity for international travel
Location : Bangalore.
Apply through this link
https://garageplug.freshteam.com/jobs/SENl2SzgSAVQ/customer-success-support-us-latin-america" target="_blank">https://garageplug.freshteam.com/jobs/SENl2SzgSAVQ/customer-success-support-us-latin-america
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About GaragePlug Workshop Software
About
GaragePlug is a transportation cloud-based platform that assists service organizations in increasing their operational efficiency and creating a memorable customer experience that will win a client for life. Specifically, GaragePlug helps these organizations win customers for life by providing them with an unforgettable experience.
It was established in 2017 by seasoned professionals in the automotive business, and it is now being supported and extended by hundreds of industry experts. Its one-of-a-kind digital customer engagement and operations management system was developed with careful consideration given to all of the potential obstacles that a company that provides automotive service may face. Currently relied on by hundreds of enterprises across more than 12 countries, GaragePlug is rapidly growing internationally!
Connect with the team
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- Minimum experience of 6 months to 1 year
- After 3 months, assured permanent job.
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LogiNext is looking for a prolific and talented technical content creator to contribute to our vision of delivering the best information experience with great content. Your role will involve understanding the details of and around the product and articulate them in clear, concise and illustrated manner. This role requires a high level of creativity and attention to detail. You must be able to distil complex information into clear, concise text.
You must have a sound experience with Enterprise SaaS products & knack and love for writing, a comprehensive understanding of the technical products, and experience in blogging to achieve business goals.
Responsibilities:
Collaborate with developers, designers, product managers, marketers, subject matter experts and other influencers to obtain an in-depth understanding of the product and the documentation requirements Determine the needs of end users of technical documentation and work closely with technology and business team to make products easier to use. This involves Feature Guides, FAQs, Onboarding Guides, Help Documentation, Troubleshooting Guides, Training Manuals, Release Notes and other documentation Design infographics, develop feature walkthrough videos and other engaging content to impart product knowledge to various stakeholders Audit and update the content regularly to ensure relevance with incremental product feature releases, customer use cases, support issues and other internal developments Execute the Content Calendar by building and delivering on the roadmap set by the management Work closely with the creative teams to represent the content in the most suitable visual format Suggest ways to further improve the quality of the documentation
Requirements:
Bachelor’s/Master’s degree in Computer Science or Information Technology, Arts or Communication 4 to 7 years of experience in technical content writing for SaaS products Exceptional technical writing and editing skills, as well as the ability to adopt the style, tone, and voice of our business' various types of content Demonstrable active presence in online communities such as blogs, discussion forums, LinkedIn articles, Tweets, Quora answers Ability to quickly grasp complex technical concepts and make them easily understandable to users in the form of text, images, videos, infographics Ability to identify issues, challenges, and gaps associated with the content Ability to understand briefs and translate briefs into high-quality product collaterals Passion for technology, communication and strong understanding of the industry and organization’s mission Basic understanding of web technologies and programming languages to publish viral tech blogs Excellent command over written and verbal communication Adept at Multitasking, creative thinking and working independently
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Job Title: Accounts & Audit Executive
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Initiating improvements to the Financial Control and Auditing process.
Acquire, analyze and evaluate accounting documentation, data’s & reports.
Prepare and present reports that reflect audit results and document process.
Identify loopholes and suggest appropriate risk management activities.
Maintain open communication with management committee.
Conduct follow up audits.
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Bachelor's degree in Accounting, Finance, or related field.
Experience in Accounting and Audit
Experience in finalization of accounts
Experience in payroll audit
Knowledge and expertise in Ind AS, IFRS, Accounting and Audit Standards
Minimum 3 years of experience is needed.
Strong interpersonal skills, critical thinking skills, and time management skills.
Proficient verbal and written communication skills.
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Experience: 5-8 Years
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- Determine the appropriate approach for new software assignments
- Provide solutions to overcome complex problems using the latest technologies
- Developing high-quality and detailed designs, Identify, prioritize and execute tasks in the software development life cycle
- Proactively communicate with the client to get things done within the deadline.
- Develop tools and applications by producing clean, efficient code.
- Automate tasks through appropriate tools and scripting
- Provide high-level maintenance and update of an existing applications to improve functionality and process flow
- Oversee the maintenance of technical documentation of applications as architecture, code, and procedures
Primary Skills:
- 3+ Experience with RPA software (UiPath) (ONLY/MANDATORY)
- Experience in programming .NET (C# or VB), Java + Node.JS-based programming
- UiPath RPA Implementations and Working Knowledge: Studio, BOTs, Orchestrators, RE Framework and Three E2E Implementations as a Core RPA Developer.
- Skill with scripting languages such as VBA/VBS, Python, NodeJS and JavaScript
- Proficiency with Microsoft Power Platform, SQL and NoSQL database experiences
- Orchestrator configuration and component usage knowledge
- hands on experience of orchestrator queue and load distribution
- Proficiency with JIRA, Jenkins, Github, Artifactory and CI/CD development
- Excellent analytical and problem-solving skills, including business process expertise
- Experience developing design documents for automation processes
Education Required: B.Tech or B.E. or MCA or MSC from a recognized college or institute
Java
Mandatory:
- Strong expertize in Java/J2EE(4-7 years of experience)
- Strong expertize in Microservices, SpringBoot
- Java including multithreading and concurrency
Preferred skills :
- Experience in Virtualization, SDN, NFV, Yang, Netconf
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About RARA NOW
Not just a delivery company
RARA NOW is revolutionizing instant delivery for e-commerce in Indonesia through data-driven logistics.
RARA NOW is making instant and same-day deliveries scalable and cost-effective by leveraging a differentiated operating model and real-time optimisation technology. RARA makes it possible for anyone, anywhere to get same-day delivery in Indonesia. While others are focusing on - one-to-one- deliveries, the company has developed proprietary, real-time batching tech to do - many-to-many- deliveries within a few hours. RARA is already in partnership with some of the top eCommerce players in Indonesia like Blibli, Sayurbox, Kopi Kenangan, and many more.
We are a distributed team with the company headquartered in Singapore, core operations in Indonesia, and a technology team based out of India.
Future of eCommerce Logistics:
Data-driven logistics company that is bringing in same-day delivery revolution in Indonesia
Revolutionising delivery as an experience
Empowering D2C Sellers with logistics as the core technology
About the Role
- Writing scalable, robust, testable, efficient, and easily maintainable code
- Translating software requirements into stable, working, high performance software
- Playing a key role in architectural and design decisions, building toward an efficient microservices distributed architecture.
- Strong knowledge of Go programming language, paradigms, constructs, and idioms
- Knowledge of language patterns such as - Goroutine and Channels
- Experience with the full site of Go frameworks and tools, including:
- Dependency management tools such as Godep.
- Popular Go web frameworks, such as Echo
- Request routing and API mechanisms
- Ability to write clean and effective Godoc comments
- Familiarity with code versioning tools - primarily Git.
- A basic understanding of computing and Linux systems
- Basic knowledge of Systems Engineering
- Memory management and pointers, specifically in Golang
- Implement Docker for smaller-scale applications that require simpler deployments
- Employ Linux Terminal command structures to allow easy back-end operations for less-expert technical staff
- Structure our user interface with React and ensure REST API access is available for enterprise-grade finance customers on-demand
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JOB DESCRIPTION
ANDROID DEVELOPER
We are looking for an Android developer responsible for the development and maintenance of applications aimed at a vast number of diverse Android devices. Your primary focus will be the development of Android applications and their integration with back-end services. You will be working along-side other engineers and developers working on different layers of the infrastructure. Therefore, commitment to collaborative problem solving, sophisticated design, and creating quality products is essential.
Responsibilities
* Translate designs and wireframes into high quality code.
* Design, build, and maintain high performance, reusable, and reliable Java code.
* Ensure the best possible performance, quality, and responsiveness of the application
* Identify and correct bottlenecks and fix bugs.
* Help maintain code quality, organization, and automatization
Skills
- Strong knowledge of Android SDK, different versions of Android, and how to deal with different screen sizes
- Familiarity with RESTful APIs to connect Android applications to back-end services
- Strong knowledge of Android UI design principles, patterns, and best practices
- Experience with offline storage, threading, and performance tuning
- Ability to design applications around natural user interfaces, such as “touch”
- Familiarity with the use of additional sensors, such as gyroscopes and accelerometers
- Knowledge of the open-source Android ecosystem and the libraries available for common tasks
- Ability to understand business requirements and translate them into technical requirements
- Familiarity with cloud message APIs and push notifications
- A knack for benchmarking and optimization
- Understanding of Google’s Android design principles and interface guidelines
- Proficient understanding of code versioning tools, such as Git
- Familiarity with continuous integration
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