Community Head

ABOUT RIA

RIA is an InsurTech company on a mission to actively partner with our customers to improve their health and health outcomes. We are taking a very differentiated approach which is backed by how we use health data and digital health to keep our customers healthier.

To enable our mission, we are building our own core InsurTech platform in-house. This platform is cloud-native and on a microservices architecture. We’re building all our core components internally, such as - insurance APIs, an AI/intelligence layer, our own risk models, a health data platform, and a low-code insurance workflow automation platform. 

WHY JOIN US

We’re building the foundation of our team right now, and are looking for ambitious team members to join us and grow rapidly with us. The work environment is fast-paced and you would make a clear impact! 

You’ll partner with a stellar leadership team that comes from IIT Kanpur, Kellogg, MIT Sloan, IIT Guwahati, UChicago Booth, IIT Madras & University of Michigan. The team has also worked at companies such as McKinsey, Goldman Sachs, Max Bupa, Swiss Re, ICICI Lombard, ICICI Prudential, etc.

We’re a well-funded start-up, which has raised capital from top VCs, global insurers, and prominent Indian family offices. 

WHAT YOU WILL DO

• Drive execution and performance for the delivery teams and sales journeys
• Understanding the product requirements of the delivery teams and working closely with the technology team to scope, develop, test, and implement the solutions. 
• Blend strong working knowledge of the health insurance domain with practical business acumen, operational excellence, and process development with hands-on technical expertise
• Determine, measure and report performance and benchmarking activities assesses against goals (ROI and KPIs) for all relevant metrics for business, including but not limited to user behaviour, sales funnel, portfolio analysis (product mix, issuance, cancellation, and grievances etc.)
• Suggest product innovations to ensure a customer delight - from onboarding to fulfilment and grievance redressal
• Own the learning & development initiatives: 
• Identifying needs and tracking progress made by the teams and filling gaps
• Creating knowledge repositories and training modules - product specific, soft skills. etc.
• Initially, the candidate would be required to step in as a training manager for the delivery teams.
• Lead the Q&A function for delivery and marketing teams
• Creating, operationalising, and documenting process flows and roadmaps:
• Create and enhance documentation of processes, including but not limited to Process Notes, Calling Scripts for Sales and Servicing teams, SOPs/ Playbooks, FAQs
• Work closely with the Conversion Product Manager, Platform Product Manager, Delivery Teams, and Partnership teams to define productization roadmap
• Create, documents, and iterate processes and roadmaps for delivery teams, including but not limited to Sales-, Post Sales-, Client Servicing, Learning & Development-, Q&A- teams.

REQUIREMENTS

• ROI, business, revenue and metrics oriented mindset
• Data led decision making and ability to analyse complex data
• Strong work ethic complemented by a positive, can-do attitude
• Self-driven, ability to take charge and drive progress without needing constant oversight or direction
• Wireframing and creating prototype will be a plus
• Entrepreneurial stint will be a plus
• InsurTech or Insurance experience is essential
• Ability to execute efficiently in a fast-paced, fluid start-up environment where change is constant and creativity is a must

• Product messaging and positioning
• Go to Market Strategies
• Content Development 
• Market, customer, and competitive analysis
• Designing & Evaluating Marketing Collaterals/ Promotional Plans
• Demand generation 
• Evangelism

1. Lead overall admissions marketing and outreach networking process for TNI Career Counselling
2. Conceptualize the overall brand development and outreach strategy to ensure visible public and media attention and to attract the right quality and number of student aspirants & institutional clients
3. Create and nurture new alliances with universities, schools, media, and channel partners with direct access to prospective students, other colleges, promotional platforms or events.
4. Lead Community Outreach programs, Institutional Liasioning, Student Welfare and Community relationship building
5. Achieve a target of 4-5 institutional webinars per month and solid leads of 1000 students for IC sessions per month
6. Organizing Online and Offline career counselling workshops and fairs for Students and Parents.
7. Research various higher education programs/scholarships etc across countries, visa updates and coordinate transmission of updates via newsletters, social media posts etc.
8. Build online marketing/visibility strategy with influencers, websites like collegedunia, Shiksha, blogging sites like medium, quora, Instagram, FB etc
9. Maintain & liaison with partner universities or potential schools and institutions as required.
10. Make presentations and conduct webinars as required to get leads and follow up with them
11. Consult and follow up with potential parents/students, understand their requirements, suggest a roadmap, and sign them up for services.
12. Enrol potential clients for services and then coordinate to make sure they receive the services enrolled along with ways to develop the company.
13. Stay abreast of new developments in the sector to enhance the effectiveness of the outreach and admissions effort for the company with an understanding of all services provided by the company for UG, PG (Masters, PhD etc) and MBA.
14. Conduct market assessments with business development teams to identify target audiences and possible partners within the community.
15. Support & coordinate with counselling/sales and business development on activity to planning, strategy, execution of the plan, calling, communication, signups to/from individual and institutional clients, reporting, analysis, follow-ups, coordination on designing posts etc.
16. Define and strengthen the digital marketing channels, and optimize lead generation and conversions.
17. Develop & Manage content for websites, emailers, social media ads, PR campaigns, and press releases.
18. To pursue opportunities for partnering with relevant institutions, foundations and communities on a global platform.
19. Create an events strategy and calendar of events to drive student/Institution engagement on the ground and virtually
20. Plan and execute open discussion and Information sessions on and off campus along with Director/ Admission in charge/ concerned authorities.
21. Manage the partnership process including initiation, onboarding and ongoing support, building relationships networking opportunities.
22. Develop and administer Outreach Programs, Support all ongoing initiatives for relevant admissions, Plan the outreach required to candidates during visits and meet with consultants and counsellors of institutes on a regular basis.
23. Maintain direct oversight with internal members, and partners for the development and production of marketing collaterals like online brochures, ads, prospectus, presentations, website, online ads and so on.
24. Update CRM, build progress report with relevant metric reporting directly to CEO
25. Other tasks assigned from time to time

Fynd is India's largest omnichannel commerce platform helping retail businesses accelerate growth.

Founded by Farooq Adam, Harsh Shah, and Sreeraman MG in 2012. The company is headquartered in Mumbai and currently employs 350+ spread across design, engineering, data science, operations and sales. Trusted by over 600 brands and 10,000 stores.

What will you be doing?

• Work directly with the Founders, Principal Architects and Growth Leads to help them with tricky new problems
• Study companies and sectors to identify trends for us to invest and build in
• Articulating the strategic vision of the organisation and help in it’s implementation
• Get your hands dirty on organisational priorities as set in our OKRs
• Work with the allied organisations and external consultants to achieve our long-term objectives

Who will be a good fit for this

• Entrepreneurs with proven track record
• Management Consultants with 5+ years of experience
• Engineers from top-tier institutes with 5+ years of operator experience at tech startups

What skills you should have

• Deep understanding and passion for all things technology. Widely read
• Detail oriented, above par attention to detail
• Very analytical in nature
• Superior written and oral presentation skills

This is a long-term role requiring many years of organisational commitment. This is not a remote role and candidate should be based in Mumbai or willing to relocate here

Compensation: Best-in-class. No bar for the right talent

Roles & Responsibilities:

• Planning, designing, creating, editing, and publishing relevant content based on the company's business objectives and users' needs.
• To develop a content strategy that conforms to and sets out to achieve business goals. 
• Carefully and strategically developed content aims to inform, entertain, inspire and engage potential customers. 
• To brainstorm creative ways of engaging the audience online and produce those engaging content types.
• Expertise in social media analytics, understanding the nuances, advantages, and shortcomings of each platform, and how to utilize data in formulating a campaign strategy. 
• Performing extensive research and analysis on consumer thoughts and trends.
• Creating specifications and content appropriate for the brand's customer personas.
• Planning the editorial calendar and content proposition.
• Collaborating with content management teams, creative teams, and writers to implement the strategy
• Overseeing writing style and tone for all content
• Developing content governance guidelines for tone, style, and voice of all content, ensuring they are followed and conducting periodic content audits.
• Tracking and calculating content ROI

Scope: