Technical Project Manager

Location: Goregaon, Mumbai

Job Description:

We are seeking a highly skilled and experienced Technical Support Head to join our team in Mumbai. The ideal candidate will have a minimum of 10 years of experience in the SI industry, specifically in technical support roles, and possess extensive product knowledge in server, storage, backup, networking, security, and virtualization domains. As the Technical Support Head, you will be responsible for leading and managing a team of technical support professionals, ensuring the highest level of customer satisfaction, and driving continuous improvement in support processes.

Responsibilities:

1. Lead and manage a team of technical support professionals, including hiring, training, mentoring, and performance evaluations.
2. Establish and maintain support policies, procedures, and service level agreements to ensure effective and efficient support delivery.
3. Collaborate with cross-functional teams, including sales, product management, and engineering, to address customer issues and provide timely resolutions.
4. Serve as an escalation point for complex technical issues, providing guidance and expertise to resolve customer challenges.
5. Develop and implement metrics and key performance indicators (KPIs) to measure the team's performance and identify areas for improvement.
6. Stay up-to-date with industry trends, emerging technologies, and product advancements to enhance the team's technical knowledge.
7. Foster a customer-centric culture within the support team, ensuring high levels of customer satisfaction and retention.
8. Analyze support data and trends to identify recurring issues and proactively address them through process improvements or product enhancements.
9. Collaborate with vendors and third-party partners to resolve technical issues and ensure timely delivery of support services.
10. Prepare and present regular reports to senior management on support team performance, customer satisfaction, and key metrics.

Qualifications:

1. Minimum of 10 years of experience in the systems integration (SI) industry, with a focus on technical support.
2. In-depth knowledge and experience with server, storage, backup, networking, security, and virtualization technologies.
3. Proven experience in managing and leading technical support teams.
4. Strong problem-solving and troubleshooting skills with the ability to analyze complex technical issues and provide innovative solutions.
5. Excellent verbal and written communication skills, with the ability to effectively interact with customers, team members, and stakeholders at all levels.
6. Strong customer service orientation and a passion for delivering exceptional support experiences.
7. Demonstrated ability to drive process improvements and optimize support operations.
8. Familiarity with industry-standard support tools and systems.
9. Bachelor's degree in computer science, information technology, or a related field (preferred).

The Role:

The Engineering Manager (MandateHQ) is a critical engineering leadership role responsible for building & leading the MandateHQ product by leveraging a strong cross-functional team of iZealiant and Razorpay leadership. Pune is being developed as the second largest strategic development centre for Razorpay after Bangalore and will be home to all Banking products and services under the Razorpay umbrella.

You would also be responsible to work with different partners/vendors/ banks, align them to have multiple bank support on our platform. You would also be expected to demonstrate strong leadership in actively embedding our cultural values and enabling world-class employee engagement for the team.

To know more details about MandateHQ -
https://razorpay.com/newsroom/razorpay-mastercard-launch-mandate-hq-a-safe-secure-recurring-p%20ayment-interface/" target="_blank">https://razorpay.com/newsroom/razorpay-mastercard-launch-mandate-hq-a-safe-secure-recurring-payment-interface/

Roles and Responsibilities:

• Hire the best talent and create an environment for continuous learning and growth, and enable the teams to deliver performant, resilient, highly available software at scale.
• Ensure that teams are aligned and motivated to deliver on-time and on-quality
• Manage the scrum team to deliver on Architecture, technical design and delivery
• Own the technical debt backlog for your teams
• Demonstrate a strong sense of ownership and integrity, proven through clear communication and collaboration.
• Write and review backend code using any object-oriented language
• Establish best practices and bring compliance to the set execution process in the team.
• Conceptualize and institutionalize quality and operational metrics in his organization
• Evangelize and role model Customer FIRST mindset with deeper understanding of domain,
• Deliver world class solutions to business problems, Increasing agility by using the wisdom of your team to streamline how work gets done.
• Work and collaborate with cross functional teams, business analysts, design, architects to plan and execute in an agile way
• Operate with scale amid business needs and tech growth of the company. Ability to manage flux and keep things fluid as we ramp up on our journey

Mandatory Qualifications:

• 10+ years of overall experience
• Educational Qualifications - Masters/Bachelors Degree in Computer Science or equivalent
• Excellent written and verbal communication skills with the ability to present complex plans and designs
• Deep understanding of technologies and architecture in a highly scalable and available environment. Knowledge of Cloud Technologies, CI/CD, Jenkins, and Testing methodologies is preferred
• Excellent design and architecture knowledge.
• Candidates must be innovative, creative, flexible, and self-motivated.
• Demonstrated data-driven decision-making and strong customer empathy
• Excellent judgment, organizational, and problem-solving skills

Srijan Technologies is hiring for EA to COO position with a permanent work from home option.
Candidates from Tier 1 and Tier 2 MBA colleges are preferred with a max 30 days notice period.

MBA is mandatory.
    
Job Description:
  Executive Assistant to COO

The Executive Assistant will provide executive-level support to the Chief Operating Officer (COO)

• Maintain an accurate and detailed calendar for COO, manage and log incoming scheduling requests, re-schedule meetings upon request, proactively communicate changes, and anticipate and respond to scheduling conflicts
• Track COO’s tasks and projects to ensure appropriate prioritization of projects with respect to deadlines and organizational developments
• Maintain monthly/quarterly/annual MISs with all the reporting departments, work on special projects arising out of it
• Organize internal and external meetings for COO, including logistical and substantive preparation
• Ensure consistent and efficient interaction with other department heads and reporting teams throughout the  organization; demonstrate poise and tact under pressure and handle matters with sound judgment and confidentiality
• Provide special project leadership and support as needed. 
• Conduct preliminary research on a variety of topics; draft materials as needed
• Perform any other relevant duties as assigned
• Exp 3-5 years from Top Tier College
• From Tier 2 and Tier 3 place preferred

Project Manager

Who we are?

Searce is  a niche’ Cloud Consulting business with futuristic tech DNA. We do new-age tech to realise the “Next” in the “Now” for our Clients. We specialise in Cloud Data Engineering, AI/Machine Learning and Advanced Cloud infra tech such as Anthos and Kubernetes. We are one of the top & the fastest growing partners for Google Cloud and AWS globally with over 2,500 clients successfully moved to cloud.

What we believe?

• Best practices are overrated

• Implementing best practices can only make one n .

• Honesty and Transparency

• We believe in naked truth. We do what we tell and tell what we do.

• Client Partnership

• Client - Vendor relationship: No. We partner with clients instead. 
• And our sales team comprises 100% of our clients.

How we work?

It’s all about being Happier first. And rest follows. Searce work culture is defined by HAPPIER.

• Humble: Happy people don’t carry ego around. We listen to understand; not to respond.

• Adaptable: We are comfortable with uncertainty. And we accept changes well. As that’s what life's about.

• Positive: We are super positive about work & life in general. We love to forget and forgive. We don’t hold grudges. We don’t have time or adequate space for it.

• Passionate: We are as passionate about the great street-food vendor across the street as about Tesla’s new model and so on. Passion is what drives us to work and makes us deliver the quality we deliver.

• Innovative: Innovate or Die. We love to challenge the status quo.

• Experimental: We encourage curiosity & making mistakes.

• Responsible: Driven. Self motivated. Self governing teams. We own it.

Are you the one? Quick self-discovery test:

1. Love for cloud: When was the last time your dinner entailed an act on “How would ‘Jerry Seinfeld’ pitch Cloud platform & products to this prospect” and your friend did the ‘Sheldon’ version of the same thing.
2. Passion for sales: When was the last time you went at a remote gas station while on vacation, and ended up helping the gas station owner saasify his 7 gas stations across other geographies.
3. Compassion for customers: You listen more than you speak.  When you do speak, people feel the need to listen.
4. Humor for life: When was the last time you told a concerned CEO, ‘If Elon Musk can attempt to take humanity to Mars, why can’t we take your business to run on cloud?’

Do you cloud?

1. Expertise driving infrastructure engineering projects & transform initiatives from deep-tech startups to 42,000U (1,000 42U racks) loaded enterprises.
2. Have you tandem-jumped at least 50 times taking along a trusted business having on-prem workloads to safe-land onto a public cloud with a soft touchdown?
1. Do you understand the innards of Apache web servers on Linux and Sharepoint Server Farms alike?
2. Do you speak CloudFormation? Terraform? Do you speak JSON? 
3. Do you love automating everything possible leveraging Python / Powershell / Bash?
3. Are you a voracious reader fascinated by the latest & greatest innovations on public cloud?

Introduction

We welcome *really unconventional* creative thinkers who can work in an agile, flexible environment. We are a flat organization with unlimited growth opportunities, and small team sizes – wherein flexibility is a must, mistakes are encouraged, creativity is rewarded, and excitement is required.

1. This is an entrepreneurial project management position that challenges the client status quo by helping them re-imagine the art of what is possible using consulting mindset and business strategy skills.
2. This position requires fanatic iterative improvement ability - ability to coordinate with Sales - Presales - Delivery - MS and get project delivery done. 
3. This position is for hard-core-geek-turned--engineer-turned-Tech enthusiast -turned-Project Manager.

What we are NOT looking for: Buzzword Bozos (BB) or Certification Chasers (CC).

What we seek is an AA (Awesome Attitude to Learn, Improve & Coach).

Not just a BB or CC? Quick self-discovery test:

When was the last time you thought about how GAN (Generative Adversarial Networks) can help auto-create new building designs for an architect or new jewellery designs for a designer OR passionately convinced a friend that Google Video Intelligence API or AWS Rekognition can now auto-video-screen an applicant with 90+% confidence level almost automating 75+% efforts of a recruiter, OR leverage Google Vision API to do e-KYC? If this is what you constantly get blamed for & your friends have made a strip for you on xkcd, you are probably the right-fit for what we are looking for.

Your bucket of Undertaking :

This position will be responsible to consult with the clients and propose architectural solutions to help move & improve infra from on-premise to cloud or help optimize cloud spend from one public cloud to the other.

1. Be the first one to experiment on new age cloud offerings, help define the best practise as a thought leader for cloud, automation & Dev-Ops, be a solution visionary and technology expert across multiple channels.
2. Continually augment skills and learn new tech as the technology and client needs evolve
3. Use your experience in Google cloud platform, AWS  or Microsoft Azure to build hybrid-cloud solutions for customers.
4. Provide leadership to project teams, and facilitates the definition of project deliverables around core Cloud based technology and methods.
5. Define tracking mechanisms and ensure IT standards and methodology are met; deliver quality results.
6. Participate in technical reviews of requirements, designs, code and other artifacts
7. Identify and keep abreast of new technical concepts in google cloud platform

Education, Experience, etc.

1. Is Education overrated? Yes. We believe so. However there is no way to locate you otherwise. So unfortunately we might have to look for a Bachelor's or Master's degree in engineering from a reputed institute or you should be programming from 12. And the latter is better. We will find you faster if you specify the latter in some manner. Not just degree, but we are not too thrilled by tech certifications too ... :)

1. To reiterate: Passion to tech-awesome, insatiable desire to learn the latest of the new-age cloud tech, highly analytical aptitude and a strong ‘desire to deliver’ outlives those fancy degrees!
2. 3 - 5 years of experience with at least 1 - 2 years of hands-on experience in delivering Cloud Consulting(AWS/GCP/Azure) projects in a global enterprise environment.
3. Good analytical, communication, problem solving, and learning skills.
4. Knowledge on programming against cloud platforms such as Google Cloud Platform and lean development methodologies.

A quick self-discovery test below:

1. How you treat yourself & others?
1. You listen more than you speak.  When you do speak, people feel the need to listen.
2. You have ‘one’ life - no work life or personal life. You are the same at both places.
3. You are generally happy and passionate about life. When shit does happen you know how to tell your heart ‘All is well’.
4. You are compassionate to yourself, you love your work, your company, your country, and are generally a person people like to be around.
2. How you work & live?
1. You make difficult & complex decisions in an environment filled with lack of well defined constraints and uncertainty.
2. You are able to admit to your team that you were shit scared while making those decisions.
3. You are able to juggle conflicting priorities and remain composed as the client keeps on changing requirements. :)
4. You are genuinely passionate about developing great software, learning a lot, helping others learn and  having loads of fun while doing so.
3. What you love?
1. You love things. You are passionate. You care for your self, family, country and Big Bang Theory (and this is a must!).
2. You love to organize, index, and improve things around you - Yes you are Sheldon’ish’ at times and ‘Leonard’ish’ the other times.
3. You are passionate about improving processes and you truly feel satisfied by making things better.
4. You love Google. And AWS. And Terraform. And CI - CD pipelines. And linux.

• Coordinate and manage all marketing, advertising and promotional activities of the clients.
• Brief the creative team about the client requirements, and get the job done as per the company’s standard & client’s brief.
• Work on market research to determine market requirements for existing and future prospects/clients.
• Maintain cordial relation with different media individuals
• Meet clients on a regular basis to understand their business and requirement.
• Make sure that the client receives all the material as per the committed timelines. Marketing ideas for general & Social Media Platforms.
• Manage the workflow and come up with solutions to execute jobs as per deadlines.
• Being proactive in suggesting new ideas to clients.
• Reports and Presentations would be needed on a monthly basis.
• Create presentations for a new client pitch or big promotions.

• Prior experience with one or more of the following:
  1. Enterprise technology teams
  2. Technology consulting
  3. A pre-sales or post-sales role
• Experience working on client facing engagements.
• Engineering experience with strong understanding of software engineering fundamentals and ability to pick up new technology stacks.
• Creative problem-solving skills.
• Ability to think strategically and co-create long term vision for Hasura deployments with enterprise team leads and executives.
• Very good written & spoken communication skills in English.
• For positions in the US: Willingness to travel within the US (and occasionally abroad). All expenses will be covered.

• Prior experience in a developer tools company.
• Experience working with any of the following technologies:
  1. GraphQL
  2. Docker
  3. Kubernetes
  4. Postgres
  5. Frontend frameworks such as React, Angular, Javascript
• Experience with any of the following:
  1. Setting up and maintaining CI/CD pipelines
  2. Setting up and maintaining test suites
  3. Setting up and managing infrastructure
  4. Database admin