Technical Project Manager

Job Summary

We are looking for an organized and detail-oriented Operations & Project Coordination Executive to support cross-functional projects, manage operational workflows, maintain shared resources, and ensure timely execution of business tasks.

Key Responsibilities

• Coordinate with multiple teams to ensure smooth project execution
• Track action items, timelines, and deliverables across departments
• Create and maintain trackers, tables, process flows, and reports
• Support process documentation, SOP updates, and training material enhancements
• Manage shared drives (SharePoint/Google Drive) and maintain file organization
• Ensure operational tasks are followed up and completed on time

Required Skills

·      Strong organizational and coordination abilities

·      High attention to detail and process discipline

·      Proficiency in MS Office is a must

·      Ability to design tables, trackers, process flows, and structured documentation

·      Clear written and verbal communication

·      Ability to work cross-functionally with multiple teams

·      Comfortable managing timelines, tasks, and shared resources

Preferred Profile

·      Experience in operations, project coordination, business support, or program management

·      Prior experience in corporate operations, consulting support, or business teams is a plus

·      Freshers with strong organizational skills may also be considered

Alorica is a leading provider of Business Process and Customer Satisfaction Outsourcing solutions that span the entire customer lifecycle. But that’s just a very technical way of saying what we really do, which is to make lives better…one interaction at a time.

100,000 strong and dedicated to delivering insanely great customer experiences to people across the globe. It’s our privilege to partner with the world’s largest and most respected brands—embracing every day and every challenge with Passion, Performance, and Possibilities.

The world’s largest provider of customer experiences to North American consumers.

We Serve More than 200 Major Clients Worldwide, Including:

• 4 of the top 5 wireless providers
• 4 of the top 8 healthcare companies on the Fortune 500
• 4 of the top 10 banks on the Fortune 500
• 5 of the world’s largest retailers
• 4 of the top 10 largest car manufacturers
• 10 of the top 20 regulated utility companies
• 3 of the 5 largest technology companies
• Provide customer support and resolve customer queries via call.
• Build credibility and trust with the customers by empathizing with their problem in words, proactively understanding their needs and responding promptly thereby obtaining high quality/ Customer Satisfaction (CSAT) scores for the work you performed.
• Research, Diagnose, troubleshoot, and identify solutions to resolve customer issues.
• Candidate should be flexible to work in 24*7 environments (US Shift).
• Freshers to 5yrs of experience with Customer Support * 
• Experience in an International Voice Process.
• The candidate should have excellent command over English - fluency in spoken English, customer service skills and high energy levels.
• Candidates who have experience into domestic Voice Process can be considered as freshers.

At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.

Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much – that’s why we’re so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them. Simply put, we want to make lives better…one interaction at a time. And to do that, we need the very best people to join us. 

At Alorica, we’re all about putting our team members on a passionate, rewarding career path—and we work hard to craft an insanely great work environment for our colleagues. A place where you can be yourself. Where you can work hard and play hard. Where you can get involved in the community. And where doing the right thing—and taking care of one another—is an integral part of who we are.

• Job Category
• Customer Experience
• Posting Date
• 10/01/2025, 11:42 AM
• Locations
•  Pritech Park SEZ Block12, IN
• Apply Before
• 10/06/2025, 11:42 AM
• Job Schedule
• Full time
• Job Shift
• Night

Don't let opportunities pass you by! Whether you're just beginning or aiming to advance your career, now is the perfect time to take that leap. Walk in for an interview today and explore exciting roles that match your skills and aspirations.

Job description

Responsibilities:

Finance:

Oversee financial planning and analysis, including the preparation of budgets, forecasts, and financial modeling.

Monitor and manage the organization's cash flow, ensuring optimal liquidity for operations.

Conduct financial analysis to identify trends, challenges, and opportunities to improve profitability and cost efficiency.

Assist in long-term business and strategic planning.

Evaluate and recommend investment opportunities and funding options.

Manage financial risks, including interest rate and currency risks.

Accounting:

7. Manage and oversee the entire accounting process, including the daily operations of accounts payable, accounts receivable, and general ledger.

Ensure accurate and timely month-end and year-end close processes.

Prepare internal financial statements and external reports for stakeholders.

Ensure compliance with local accounting standards and regulations.

Manage tax compliance, filings, and liaise with tax consultants and authorities.

Coordinate and prepare for internal and external audits.

Establish and enforce proper accounting methods, policies, and principles.

General:

14. Implement and maintain financial controls and procedures.

Stay updated on industry trends, best practices, and changes in regulatory environments.

Lead and develop a team, if applicable.

Liaise with other departments to provide financial insights and recommendations.

Required Skills and Qualifications:

Bachelor's or Master’s in Finance, Accounting, or a related field. Professional certifications like CA, CMA, or CPA will be a plus.

Proven experience in finance and accounting roles with increasing responsibility.

Strong understanding of accounting principles, financial statements, and cash flow management.

Proficiency in accounting software and tools, such as Tally, QuickBooks, or similar.

Advanced proficiency in Microsoft Excel and other MS Office applications.

Strong analytical skills and attention to detail.

Excellent communication and leadership skills.

Knowledge of local tax laws and regulations.

High level of integrity and professionalism

Job Type: Full-time

Pay: ₹15,000.00 - ₹30,000.00 per month

Benefits:

• Flexible schedule

Schedule:

• Day shift

Supplemental Pay:

• Overtime pay
• Performance bonus
• Yearly bonus
• 
  

Experience:

• zoho books: 1 year (Preferred)

Work Location: In person

Work Location: TVM/Kochi/Bangalore

Experience: 6-10years

• At least 5 years of experience in SailPoint IdentityIQ architecture, design, development, configuration, testing, integration, and deployment. 
• Must have experience in application onboarding, provisioning, workflow customization, access review etc. 
• SailPoint connector development experience with both out-of-the-box and custom connectors. 
• Sound experience in developing applications using Java, JEE components. 
• At least 3+ year of experience with Java, BeanShell/JavaScript, JSP/Servlets, SQL, Powershell, and XML. 
• Experience in any other IDM suite (OIM, IBM, Sun, CA, Novell) is an added advantage 
•  

Requirement:

• Min 2-3 Year Experience. Preferably in the E-commerce domain. 
• Proficient with both MySQL and NoSql Databases (Elastic, Mongo)
• Strong hold on  Python
• Experience with JavaScript/JQuery
• Ability to do software design for a enterprise web application
• Working knowledge of a MVC front-end framework
• Proficient in HTTP protocol, REST APIs, JSON
• Ability to do database design and modeling
• Proficient in OOPS concepts and writing code using classes
• Ability to write modular and clean code

• Demonstrate, present and promote services to salons, spas & gyms (Beauty & Wellness Industry)
• Should have excellent verbal & presentation skills
• Knowlege of local language is a must
• Should be inovative and target driven
• Willing to travel
• Demonstrate honesty & integrity

• Experience in web technologies (Object-Oriented JavaScript, HTML, CSS) and experience with web standards, including HTML5 and CSS3
• In depth understanding of Angular concepts and structures
• Should have strong debugging skills on Developer Tools of the browser and Working with Cross Browser UI
• Should have solid understanding and experience (at least 1+ years) with Object-Oriented design and development
• Strong verbal and written communication skills
• Proactive attitude to problem resolution
• Ability to work in a fast-paced environment, and manage time efficiently to meet project timelines
• Ability to work well independently, or with remote teams

• Experience in Agile Software Development projects
• Knowledge on how to create modules and libraries with angular and publish it on platform like npmjs.
• Knowledge on Nrwl's developer tools
• Experience in writing Unit Testing cases.
• Capable to perform code reviews and provide code to optimize performance of the application.