Project Manager - Customer Success

SaaS Product Company

Project Manager - Customer Success

IKIGAI ENABLERS

Company

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Project Manager - Customer Success

at SaaS Product Company

Agency job

via IKIGAI ENABLERS

8 - 12 yrs

₹12L - ₹25L / yr

Bengaluru (Bangalore)

Skills

Project Management

Project Manager

Customer Success

SaaS

Product support

Implementation

Project Management

Develop the integrated project plans to determine time frame, procedures for accomplishing projects
Assess consolidated project plans for dependencies, gaps and continued business value
Plan and manage project closure and/or transitions
Work with stakeholders to establish and gain consensus on project goals, objectives and deliverables
Conduct project reviews to recommend changes to project schedules or resource requirements
Document and track project scope, changes, issues and risks that affect implementation
Facilitate the daily stand-up to achieve team consensus
Eliminate conflicts and assist in developing solutions to manage roadblocks
Plan and manage testing cycle with customer

Customer Success

3-5 years experienced engineer in design; pre / post implementation tracking / successful execution on the following categories:
Building management systems
Security systems / cameras; sensors; beacons
IOT implantation within campuses / buildings
IT security systems – understanding of the way they work / get implemented
Comfortable with client interactions and working with client’s vendors / partners

Other Areas:

Participates periodically in client meetings or business development presentations as part of a Team to help demonstrate our capabilities. Assists with the development of marketing materials and support

Information/data. Maintains a working knowledge of business unit’s available product and service offerings.

Requirements:

Qualifications

Bachelor's degree or above in computer science, information systems, technology, engineering are preferred.

Other disciplines are welcome to apply if you have a strong interest or sufficient knowledge in IT domains

At least 4 years of experience in IT Project Management role and 6 years total professional experience
Strong communication skills, well-versed in English (spoken and written) to facilitate cross border

Communications and collaborations

Strong stakeholder management skills to communicate across various departments and levels
Strong time management skills, detailed and results-oriented
Familiar with startup environment and understanding of dynamics between design, engineering, product and customer service is a plus
Experience with agile and project management software like Jira
Committed to the values of integrity, accountability, and customer centric

Project Management

Develop the integrated project plans to determine time frame, procedures for accomplishing projects
Assess consolidated project plans for dependencies, gaps and continued business value
Plan and manage project closure and/or transitions
Work with stakeholders to establish and gain consensus on project goals, objectives and deliverables
Conduct project reviews to recommend changes to project schedules or resource requirements
Document and track project scope, changes, issues and risks that affect implementation
Facilitate the daily stand-up to achieve team consensus
Eliminate conflicts and assist in developing solutions to manage roadblocks
Plan and manage testing cycle with customer

Customer Success

3-5 years experienced engineer in design; pre / post implementation tracking / successful execution on the following categories:
Building management systems
Security systems / cameras; sensors; beacons
IOT implantation within campuses / buildings
IT security systems – understanding of the way they work / get implemented
Comfortable with client interactions and working with client’s vendors / partners

Other Areas:

Participates periodically in client meetings or business development presentations as part of a Team to help demonstrate our capabilities. Assists with the development of marketing materials and support

Information/data. Maintains a working knowledge of business unit’s available product and service offerings.

Requirements:

Qualifications

Bachelor's degree or above in computer science, information systems, technology, engineering are preferred.

Other disciplines are welcome to apply if you have a strong interest or sufficient knowledge in IT domains

At least 4 years of experience in IT Project Management role and 6 years total professional experience
Strong communication skills, well-versed in English (spoken and written) to facilitate cross border

Communications and collaborations

Strong stakeholder management skills to communicate across various departments and levels
Strong time management skills, detailed and results-oriented
Familiar with startup environment and understanding of dynamics between design, engineering, product and customer service is a plus
Experience with agile and project management software like Jira
Committed to the values of integrity, accountability, and customer centric

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