Project Manager - Customer Success

ROLES AND RESPONSIBILITIES:

As a Product Designer (Growth), you'll be the design force behind our growth initiatives—obsessing over conversion funnels, user onboarding, engagement mechanics, and monetization touchpoints. You'll combine deep UX expertise with growth hacking mindset, leveraging data and experimentation to design experiences that drive measurable business impact. We're looking for a metrics-driven, hypothesis-oriented designer who thrives on turning insights into scalable growth levers.

WHAT YOU'LL DO?

• Drive growth-focused design initiatives across acquisition, activation, retention, and revenue optimization
• Design and optimize conversion funnels from first touch to long-term engagement, focusing on key growth metrics (CAC, LTV, retention rates, conversion rates)
• Lead experimentation through design—create A/B tests, landing page variants, onboarding flows, and feature experiments that drive statistically significant improvements
• Own critical growth touchpoints including signup flows, profile completion, subscription conversions, re-engagement campaigns, and referral mechanisms
• Translate growth insights into design solutions—turn user behavior data, cohort analyses, and business requirements into high-impact user experiences
• Design scalable growth systems—create templates, frameworks, and design patterns that enable rapid testing and iteration across growth initiatives
• Collaborate with Growth PMs, Data Analysts, and Engineers to identify growth opportunities, prioritize experiments, and measure design impact on key business metrics
• Optimize post-launch performance through continuous testing, user feedback integration, and data-driven design iterations
• Establish growth design culture by championing experimentation, sharing learnings, and mentoring team members on growth-focused design thinking

GROWTH-SPECIFIC FOCUS AREAS:

• User acquisition and conversion optimization
• Onboarding and activation experience design
• Subscription and monetization flow optimization
• Retention and re-engagement campaign design
• Referral and viral growth mechanism design
• Personalization and recommendation interface design

IDEAL CANDIDATE:

• Masters/Bachelor's from premier institutions (IIT, BITS, NID)
• 3-7 years of full-stack product design experience with proven growth impact
• Strong portfolio demonstrating conversion optimization and growth-focused design solutions
• Experience with growth experimentation, A/B testing, and data-informed design decisions
• Proficiency in Figma, prototyping tools, analytics platforms, and growth measurement tools
• Understanding of subscription business models, pricing psychology, and monetization strategies
• Experience designing for both web and mobile platforms at scale
• Strong analytical mindset with ability to translate business metrics into design solutions
• Knowledge of user acquisition channels and performance marketing touchpoints

BONUS TRAITS:

• Experience in subscription-based or marketplace products
• Background in conversion rate optimization (CRO)
• Understanding of international market expansion and localization
• Experience with AI-powered personalization and recommendation systems

 Job Description :

 We are looking for a Technical Content Writer to join our team and enrich our websites with new blog posts, guides and marketing copy.

 Responsibilities and Duties:

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Write, edit and publish content for websites, blogs, videos, social media posts/campaigns, email campaigns, podcasts, e-books, whitepapers, and more.

Create content that motivates, inspires, educates, informs, sells, and simply, provides information, across a wide variety of digital platforms

Work closely with the digital marketing team to produce content that generates results

Use your editing & content management to publish and edit content across various digital platforms.

Use your knowledge of SEO and content development to create digital content that helps us get found via search engines, and showcases our company as a leader within the industry.

Become an influencer who makes an impact on the company and within the industry through the production of digital content.

Audit existing content and suggest/implement changes to improve content reception.

 Required Experience, Skills and Qualifications:

UG degree in English or relevant qualification.

Technical writing experience preferred. Some exposure to technology and programming

Ability to generate fresh ideas and content for our readership/viewership to consume.

Portfolio of published articles.

Excellent writing, editing, proofreading and communication skills in English.

Ability to meet deadlines with quality.

 Educational Qualifications :

 UG degree in English or relevant qualification.

• Interacting with the clients to understand their requirements and translating it to the developer to take it forward
• Acting as a liaison between end users/clients and internal teams and helping them fulfil client requests and resolving queries with optimum time and efforts
• Contributing to implement various solutions in the existing process flow of clients using our products and helping to communicate concepts to the product team to enhance the future product requirements

Desired Candidate Profile

• CA, CFA, or related field
• Excellent communication and task management skills
• In depth knowledge of the various Income Tax Department websites, portals, and their workings, etc
• In depth knowledge of the Income Tax Department rules, regulations, guidelines, due-dates, services, facilities, etc
• In depth knowledge of Income Tax return filing processes using XML Upload, JSON Upload, Prefilled JSON, etc
• In depth knowledge of the Income Tax Filing Regimes
• In depth knowledge of Income Tax XML responses, JSON responses, data points pertaining to calculation of Financial Rations, Balance Sheet, P&L, etc
• In depth knowledge of E-Return Intermediaries and their rules, regulations, guidelines, permissions, compliances, etc
• Passable knowledge of GST, GST Portal and GST filing processes
• A good working knowledge of the financial industry and regulatory environment
• Ability to quickly grasp the various data sources that the company covers and gaining a hold over them over a period of time
• Understanding and translating statistics to address client business problems and liaisoning with the analytics team to build and deliver custom solutions
• Good understanding of Data query languages like SQL, MS Office, R/Python (good to have) and other statistical analysis tools
• Ability to be creative, analytical, and think outside the box to solve problems

• Consistently embarking an excellent first impression on call, delivering exceptional customer experience
• Engage potential customers in dialogue that opens opportunities with the help of scripts and presence of mind
• Going an 'extra mile' to create happy customers to drive loyalty and increase repeat purchase
• Contacting prospective clients / existing customers to inform them about the product using scripts
• Accurately record details of communication with customers
• Developing and sustaining solid relationships with customers to encourage repeat business
• Answer questions about product features in an engaging manner
• Answer all customer questions honestly and accurately
• Using sales scripts drive sales and respond to customer objections
• Developing in-depth knowledge of products and services offered by us to make suitable recommendations based on customers' needs and preferences.

• 2-4  years of experience, with at least 1-2 years of experience in testing Web Applications/Services, UI testing.
• Good exposure to Non-functional tests strategies like Load, Perf and Chaos.
• Good understanding of testing principles: UI and Usability testing, Stress testing, Functional/Regression testing, Code coverage, TDD/BDD, UAT.
• Experience in deploying solutions into AWS is a major plus.
• Good team player, having effective and professional oral and written communication skills.