Project Manager - Customer Success at SaaS Product Company · Bengaluru (Bangalore) · 8 - 12 years · ₹12L - ₹25L / yr · Posted 20 Apr 2022
Project Management
- Develop the integrated project plans to determine time frame, procedures for accomplishing projects
- Assess consolidated project plans for dependencies, gaps and continued business value
- Plan and manage project closure and/or transitions
- Work with stakeholders to establish and gain consensus on project goals, objectives and deliverables
- Conduct project reviews to recommend changes to project schedules or resource requirements
- Document and track project scope, changes, issues and risks that affect implementation
- Facilitate the daily stand-up to achieve team consensus
- Eliminate conflicts and assist in developing solutions to manage roadblocks
- Plan and manage testing cycle with customer
Customer Success
- 3-5 years experienced engineer in design; pre / post implementation tracking / successful execution on the following categories:
- Building management systems
- Security systems / cameras; sensors; beacons
- IOT implantation within campuses / buildings
- IT security systems – understanding of the way they work / get implemented
- Comfortable with client interactions and working with client’s vendors / partners
Other Areas:
- Participates periodically in client meetings or business development presentations as part of a Team to help demonstrate our capabilities. Assists with the development of marketing materials and support
Information/data. Maintains a working knowledge of business unit’s available product and service offerings.
Requirements:
Qualifications
- Bachelor's degree or above in computer science, information systems, technology, engineering are preferred.
Other disciplines are welcome to apply if you have a strong interest or sufficient knowledge in IT domains
- At least 4 years of experience in IT Project Management role and 6 years total professional experience
- Strong communication skills, well-versed in English (spoken and written) to facilitate cross border
Communications and collaborations
- Strong stakeholder management skills to communicate across various departments and levels
- Strong time management skills, detailed and results-oriented
- Familiar with startup environment and understanding of dynamics between design, engineering, product and customer service is a plus
- Experience with agile and project management software like Jira
- Committed to the values of integrity, accountability, and customer centric
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Follow CutshortShubham Vishwakarma
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