Project Manager - Customer Success

Interested candidates can apply in the link below.

https://lnkd.in/gUBUefj5

Intellipaat is a global online professional training provider. We create courses for professional career growth with high outcome results on top technologies like Big Data, Data Science & AI, Business Intelligence, Cloud, Blockchain, Database, Programming, Testing, Project Management, etc. We help professionals to help into their dream job by providing world class training & learning experience. Intellipaat world with top MNC’s like NASDAQ, Society Generale, Ericsson, etc. in upskilling their workforce and keeping them in sync with the changing technology and digital landscape.

Job Location - Bengaluru,karnataka (Work from Office)

Responsibilities Include:

● Calling the leads provided in the CRM and understanding their requirements of career up-skilling and pitch the right course as per their needs.

● Consistently achieve revenue targets in line with team/organizational objectives.

● Proactively identifying cross-selling/up-selling opportunities with existing customers.

● Identifying references through the existing customer base to increase the sales pipeline.

● Should be maintaining all customer interactions in the CRM.

● Should have decent exposure working with any CRM like Salesforce, Zoho, etc.

● Managing all pre-sales to post-sales support activities for the assigned leads.

● Follow up on leads and conduct research to identify potential prospects.

● Consistently achieve revenue targets in line with team/organizational objectives.

● To understand customer requirements in the geography assigned and future product portfolio improvement based on past customer feedback.

Skills Preferred:

. Candidates should have at least 1 years of Inside sales experience US shift (Edtech preferred)

. Candidate must have experience in US shift.

∙ Excellent spoken and verbal skills.

∙ Ability to plan and execute.

∙ Ability to persuade and negotiate.

∙ Ability to work under stress.

∙ Ability to work in a team.

∙ Fast-learner, keen on details, and self-motivated

Responsibilities:

. Create exclusive distributors, super stockiest and business associates for the company.

.Guide them and coordinate them to achieve the target towards the entire growth of the company.

.Finding and developing new marketing ideas and improving sales.

. Observe all the stock reports, product orders, re-order etc.

Requirements:

.Bachelor's degree and experience in business, marketing or related field.

.Strong communication skills.

. Basic knowledge of Word, excel, and PowerPoint.

.Minimum age is 30 and the maximum is 60.

• Gathering business and functional requirements.
• Developing requirements documents: goal model, functional modeling, business process, customer interactions/wireframes; writing high-level user requirements (Epics and User Stories) and Process flows/analysis in JIRA
• Preparing use cases and formal requirements documentation.
• Analyzing and simplifying the requirement scenarios and be able to write prerequisites, Acceptance Criteria. Work closely with the business and technology to gather & write end to end business testing requirements and acceptance criteria.  
• Ensuring that releases are getting completed as per timeline and quality by working closely with the product delivery team and keeping daily track of progress.  
• Coordinate UAT activities prior to new product releases and client onboarding events including tracking of defects and progress of resolution.
• Escalation of issues in a timely manner.
• Ensure adherence to audit, SLA and operational standards.
• Demonstrations of new functionality to business and technology users.  
• Work in tandem with the Documentation team to produce user manual and system documents.
• Work closely with the support team to ensure timely knowledge transfer  
• Providing analysis and support for the project management, application development, and QA teams throughout the development lifecycle.
• Acting as a liaison between the technology department and other business units.
• Working on RFI or RFP proposals. Participating in process studies or pre-sales process of responding to RFI, RFP, and proposals.
• Leading business and technical analysis sessions to support new development efforts to meet current and projected business needs.
• Quickly understanding the business issues and data challenges of clients organization and industry.
• Providing expertise on the system's capabilities/limitations as it relates to business goals.
• Preparing impact and opportunity assessments regarding the cost/benefit of proposed projects.
• Aligning stakeholders on business requirements, system requirements, program functions, and strategy.

• 4 + years of hands-on experience with software applications as a BA
• Proficient with tools like Jira, Confluence, Wiki, Ms-Word, Excel, and Visio, etc. 
• Have a good experience of the Agile Process(SCRUM) 
• Can validate, refine and optimize solution option models, Through analysis of options, can select the option with the greatest business benefit bearing in mind the customer's & product objectives
• Can form a recommendation or recommendations, with justification, to the decision making authority/s, Applies effective influencing strategies to enable Decisions.
• Is able to take fresh views and avoid rigid thought patterns, Is prepared to investigate and challenge the unknown, Applies common sense and doesn't go over the top
• Comprehends end to end business life cycle and stated/unstated needs of the customer in order to provide value  
• Shows a good understanding of the domain and visualize new features and requirements from industry best practice and document them for technical implementation  
• Is clear and concise and writes in a format which is focused on the reader, avoids unnecessary detail, Documents are presented in a professional format with good spelling and grammar, clearly identifying any missing or incomplete content.  
• Demonstrates active listening and values others input/expertise, diversity of views/opinions and responds appropriately.   

• In this role, you will Design, Develop and Deploy applications based on HTML, ReactJS, JS as front-end. You are a creative and technically skilled individual responsible for bringing great user experience and design to life. You create reusable, extensible, flexible, high-performing web applications from front end to back end.
• Execute in an agile environment using industry standard tools and delivering weekly code releases Develop and test for cross browser, cross platform applications.
• Experience in product designing, distributed architecture.
• Have a demonstrated track record of End to End product engineering responsibility