Project Manager - Customer Success

Role & Responsibilities

About the Role:

We are seeking a highly skilled Senior Data Engineer with 5-7 years of experience to join our dynamic team. The ideal candidate will have a strong background in data engineering, with expertise in data warehouse architecture, data modeling, ETL processes, and building both batch and streaming pipelines. The candidate should also possess advanced proficiency in Spark, Databricks, Kafka, Python, SQL, and Change Data Capture (CDC) methodologies.

Key responsibilities:

Design, develop, and maintain robust data warehouse solutions to support the organization's analytical and reporting needs.

Implement efficient data modeling techniques to optimize performance and scalability of data systems.

Build and manage data lakehouse infrastructure, ensuring reliability, availability, and security of data assets.

Develop and maintain ETL pipelines to ingest, transform, and load data from various sources into the data warehouse and data lakehouse.

Utilize Spark and Databricks to process large-scale datasets efficiently and in real-time.

Implement Kafka for building real-time streaming pipelines and ensure data consistency and reliability.

Design and develop batch pipelines for scheduled data processing tasks.

Collaborate with cross-functional teams to gather requirements, understand data needs, and deliver effective data solutions.

Perform data analysis and troubleshooting to identify and resolve data quality issues and performance bottlenecks.

Stay updated with the latest technologies and industry trends in data engineering and contribute to continuous improvement initiatives.

Job Summary:

As a Back-end Golang Developer, you will play a pivotal role in designing, developing, and maintaining our back-end infrastructure and applications. You will be responsible for crafting scalable, secure, and robust APIs and products that meet our high standards of performance and reliability. Your expertise in Golang and profound understanding of software engineering principles will be critical in building solutions that drive our company's success.

Responsibilities:

● Collaborate with cross-functional teams, including front-end developers, product managers, and designers, to understand project requirements and contribute to technical discussions.

● Design, develop, and implement high-quality Golang-based back-end systems and applications, ensuring scalability, performance, and maintainability.

● Create and maintain APIs that enable seamless integration with various platforms and services.

● Utilize best practices in software development, testing, version control, and deployment to ensure the delivery of top-notch products.

● Optimize existing code and database queries to improve overall system performance and response times.

● Conduct thorough code reviews and provide constructive feedback to team members to maintain code quality and consistency.

● Implement security best practices in Golang development to safeguard sensitive data and prevent security vulnerabilities.

● Proficiently use Goroutines and Channels to handle concurrent operations and enhance system efficiency.

● Employ Go's built-in testing and benchmarking tools to ensure robustness and optimize performance.

● Implement caching strategies and data storage solutions tailored to specific project requirements.

● Develop RESTful APIs adhering to API design principles and standards.

● Implement logging and monitoring systems to facilitate efficient debugging and monitoring of applications.

● Integrate third-party libraries and APIs to enhance application functionality.

● Leverage Go's interfaces and struct composition to build modular and extensible codebases.

● Stay up-to-date with industry trends and advancements in Golang and related technologies, recommending suitable technologies and methodologies to enhance development processes.

● Mentor junior developers, sharing your expertise and providing guidance to help them grow professionally.

Qualifications:

● Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field.

● Minimum of 5 years of professional experience in software development, with a focus on back-end development using Golang.

● Proven track record of successfully delivering high-quality APIs and products in a production environment.

● Strong knowledge of Golang and its core libraries, with the ability to write clean, efficient, and maintainable code.

● Experience with Go frameworks and proficiency in building RESTful APIs.

● Extensive experience with various database systems, such as MySQL, PostgreSQL, Graph, or NoSQL databases, and proficiency in writing optimized queries.

● Solid understanding of software architecture principles and design patterns, including microservices architecture.

● Familiarity with cloud computing platforms, such as AWS, GCP, or Azure, and experience deploying applications in a cloud environment.

● Experience with containerization technologies, like Docker and Kubernetes, is a plus.

● Excellent problem-solving skills and the ability to work effectively in a fast-paced, collaborative team environment.

● Strong communication skills, both written and verbal, and the ability to articulate technical concepts to non-technical stakeholders.

Join our dynamic team and help shape the future of our innovative products and APIs with your deep expertise and passion for back-end development in Golang. We offer a competitive salary, a comprehensive benefits package, and a stimulating work environment where your skills and contributions will be highly valued. Apply now and be part of our exciting journey!

Opportunity Summary

We are looking for an enthusiastic engineer with experience building Salesforce AppExchange apps to lead the development of Salesforce connectors for our marketing technology products.

What would you do?

·      Collaborate with stakeholders in establishing application requirements, determining features, creating customer-friendly solutions, and determining support needs and performance requirements. 

·      Plan, design, develop, test, and deploy software to satisfy these requirements. 

·      Work according to the agile programming application development methodology adhered to including test-first, iterative development, and continuous re-prioritization.  

·      Support the maintenance of our hosted technology solutions. 

·      Work with other team members in accomplishing group objectives and participating in code reviews. 

·      Ensure timely and robust implementation of the company’s development plans.

·      Ensure that all relevant parties are kept up to date on progress of projects and give feedback on an ongoing basis. 

·      Contribute to the review, selection, and adoption of proprietary tools and technologies. 

·      Use specialist knowledge and experience of information technology to provide technical advice and vision.

Technical Skills

The following skills are needed for this role.

Experience

·      3+ years’ experience in web application design and development 

·      Bachelor’s Degree in relevant discipline or equivalent experience 

Primary Skills

·      Strong background in Java development

·      Experience working with databases and/or CRM systems. 

·      Experience with, or willingness to learn the Salesforce platform

Secondary Skills (nice to have)

·      Experience with Salesforce APEX, VisualForce, SOQL, etc. 

·      Experience building and maintaining Salesforce AppExchange apps. 

·      AWS ecosystem and tools, developing for serverless environments. 

·      Front-end expertise: HTML, CSS, JavaScript, etc. 

·      Other languages such as JavaScript, Typescript, C#, Ruby, Python, PHP, etc. are all valuable. 

Soft Skills

·      Thrives collaborating in a team environment with a diverse range of people.

·      Passionate about delivering an amazing customer experience.

·      Able to have a change of mind, and able to change the minds of others.

·      Writes clearly and concisely.

·      Capable of working without a company office, with a fully remote team.

Growth Skills

·      Possesses a good work ethic; a self-starter with a desire to grow.

·      Always looking for better ways to get the job done.

• Develop, implement and manage our social media strategy
• Define most important social media KPIs
• Manage and oversee social media content
• Measure the success of every social media campaign
• Stay up to date with latest social media best practices and technologies
• Use social media marketing tools such as Buffer
• Attend educational conferences
• Work with copywriters and designers to ensure content is informative and appealing
• Collaborate with Marketing, Sales and Product Development teams
• Monitor SEO and user engagement and suggest content optimization
• Communicate with industry professionals and influencers via social media to create a strong network
• Hire and train other in the team
• Provide constructive feedback
• Adhere to rules and regulations
• Present to Senior Management

Company Profile: 

Machwan Communication & Research is INDIA'S LEADING business intelligence, data management & data analytics company, Headquartered in New Delhi and branch office at Noida . Established in the year 2005 and have been on an epic ride ever since. Machwan helps businesses to effectively drive their marketing and sales campaigns by fueling their campaigns with data-driven insights & actions, resulting in increased ROI and time-bound results.We transform DATA into actionable insights & essential intelligence which is required at every step of the business decisions.

Website: https://www.machwan.com

 REQUIREMENT:

Fresher’s and 1 year working experience. Client / customer coordination experience is required if experienced.

Fluency in English and writing skill of corporate communications is a must 

Tele-calling experience in a BPO / KPO is preferable 

JOB DISCRIPTION:

• Discovery of customers to generate database opportunities using secondary research as per client needs.

• Making cold calls, intermediate calls, follow up.

• Manage, nurture and convert leads into MQL/SQL.

• Identify strong potential prospects using creative skills.

• Advocating client’s products

• Work smoothly with good communication and higher conversion of leads and build happy environment in office.

• Provide accurate and timely information as required to managers and senior management.

• Influencing & pursuing the customer 

• Building a list of prospect and creating business opportunity for the client

• Finally aligning the customer with the client

• Sometimes inviting customers to participate in the events sponsored by the client   

• Out reaching accounts using emails and other channels.

• Adhere to company policies, procedures, culture, and business values.

• Passionate and learn to research about the lead/marketing industry.