Project Manager - Customer Success

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LogiNext is looking for an experienced and dedicated logistics and supply chain support professional to become a part of our fast growing team. A tech enthusiast that you are, you will be passionate about conveying value to our clients while closing huge and complex deals. With a deep understanding of Enterprise SaaS application, you will offer solutions where LogiNext products can be put to best use helping client’s achieve visionary objectives.

You should be a reliable technical advisor to clients and overcome complicated implementation challenges. You will lead the solution design throughout the sales cycle and deliver ideas and solutions to clients to change their customer’s experience. You should have an intense desire to set the vision transforming business goals into exciting and actionable propositions.

Responsibilities :

• Develop and convey out-of-the-box solutions, along with solution ideas to key decision makers to focus on their business issues
• Understand and articulate the benefits of LogiNext products to educate enterprise clients on the value proposition of our products
• Conduct on-field and on-site Proof of Concepts wherever required to assist clients validate technical requirements
• Associate with Account managers and Business Development managers to pilot complex deal cycles with C-level executives
• Work cross-functionally with business development, marketing, technology and finance team to ensure the timely and successful delivery of the solutions according to customer needs and objectives
• Recognize product and technology disparity with customers and present a point of view to product and leadership teams
• Run change management programs to drive change on the ground by working with client’s on-field workforce at the warehouse or remote branches
• Perform business analytics on the client’s business KPIs and present to the client’s management
• Generate leads by reaching out to prospective clients across countries and time-zones

• Assist business development manager in achieving the sales targets by conducting pilots, showcasing results and building conviction at the client

Requirements :

• Bachelor’s or Master’s Degree in Computer Science, Information Technology, Business Management, Statistics or related field
• 4+ years of experience in technical pre-sales or sales preferably in SaaS companies
• Solid know-how of Enterprise SaaS products
• Ability to multi task at a high degree with passion, strong initiatives and positive attitude
• Advanced skill-set for driving system integrations, gathering requirements, documenting RFI/RFPs and cross-functional project management
• Proficient in Excel and SQL
• Excellent written and verbal communication skills and the ability to persuade, influence, negotiate and make formal presentations in meetings and training environments
• Confident and dynamic working persona, which can bring fun to the team, and sense of humor, is a plus
• Strong organizational skills, judgment and decision-making skills, and the ability to work under continual deadline pressure
• Willingness to travel around 100% of the time within the city and between cities

About Company - 

They run a Programmatic-first, Full Funnel Growth Marketing Platform for Digital Marketers and Media Agencies globally.

We combine Machine Learning with Human Intelligence to discover unique audience insights and optimize results across the marketing funnel.

We leverage the power of programmatic media to help brands expand their targeted reach, and deliver non-linear growth by optimizing the marketing funnel for brand lift, search lift and incrementality.

Responsibilities-

1. Ability to translate client briefs into specific actionable items for different departments

2. Handling client engagements at the senior level with client team.

3. Articulate brand requirements and communicate the same to the teams internally

4. Handle the operational job requirements.

5. Should be able to minute meetings clearly

6. Follow up with internal teams for job delivery as per time lines committed

7. Should wear the brand hat and be able to disseminate information internally

8. Conduct market research and data to find out need gaps in the product.

9. Keep a track on competition activities.

10. Ensure all financials in terms of job estimation, billing and collection happens on time.

11. Be the brand custodian 

Requirement -

- Strong Experience in Client servicing and customer success

- Required skills - program management, presentation/communication, number crunching.

- Experience - 3-4 years in the digital media industry

- Not looking for folks with experience outside of the digital media industry

- Someone who have worked with solution providers or publishers managing clients

Sizzle is an exciting new startup in the world of gaming. At Sizzle, we’re building AI to automatically create highlights of gaming streamers and esports tournaments. 

For this role, we're looking for someone that loves to play and watch games, and is eager to roll up their sleeves and build up a new gaming platform. Specifically, we’re looking for a technical program manager - someone that can drive timelines, manage dependencies and get things done. You will work closely with the founders and the engineering team to iterate and launch new products and features. You will constantly report on status and maintain a dashboard across product, engineering, and user behavior. 

You will:

• Be responsible for speedy and timely shipping of all products and features
• Work closely with front end engineers, product managers, and UI/UX teams to understand the product requirements in detail, and map them out to delivery timeframes
• Work closely with backend engineers to understand and map deployment timeframes and integration into pipelines
• Manage the timeline and delivery of numerous A/B tests on the website design, layout, color scheme, button placement, images/videos, and other objects to optimize time on site and conversion
• Keep track of all dependencies between projects and engineers
• Track all projects and tasks across all engineers and address any delays.  Ensure tight coordination with management.

You should have the following qualities:

• Strong track record of successful delivery of complex projects and product launches
• 2+ years of software development; 2+ years of program management
• Excellent verbal and communication skills
• Deep understanding of AI model development and deployment
• Excited about working in a fast-changing startup environment
• Willingness to learn rapidly on the job, try different things, and deliver results
• Bachelors or masters degree in computer science or related field
• Ideally a gamer or someone interested in watching gaming content online

Skills:

Technical program management, ML algorithms, Tensorflow, AWS, Python

Work Experience:  3 years to 10 years

A Technical Delivery Manager/Project Manager is required to join the team that will be delivering a large-scale business initiative.

The role is accountable for the technical delivery of a large-scale technical transformation project focusing on upgrading the network fabric of our key data centres. Delivery teams are located in various locations around the globe. 

Specific Responsibilities / Accountabilities:

• Technology delivery – lead the delivery across all technology teams in the workstream throughout the end to end delivery chain
• Planning - Accountable for all technology planning activities, including working closely with Workstream Lead to ensure technology plans are fully and correctly reflected in overall workstream plans and roadmaps
• Dependency management - Ensures all impacts of dependencies are addressed in the overall project plan. Effectively work across the organization to ensure all dependent teams are aligned with the project plans and schedules
• Risk and Issue Management – Ability to proactively manage risk and issues for the workstream in a timely manner and have the confidence to make decisions to mitigate or resolve when required. Work closely with workstream lead to ensure RAIDS are fully documented, mitigated and escalated as required.
• Leadership – Lead and work closely with all members of the team, including business analysts, architects, QA and development management to ensure all aspects from intake, requirements, design and testing are fit for purpose and delivered in a timely manner for planning and execution
• Team performance - Work closely with the Scrum Masters and Vendor management (where required) and QA to ensure the delivery performance of the teams throughout execution and identify opportunities to optimize to improve timeliness, throughput and quality.
• Problem solving and decision making – sound judgment at a senior management level using assertiveness and influencing skills to ensure items are discussed and decisions made and agreed in a timely manner
• Governance – Manage any workstream technology team governance and adhere to the overall programme governance to ensure all stakeholders and team members are aligned and effective in delivery
• Reporting – Ensure reporting is provided as required on a regular basis against roadmap, plans and any performance KPI’s and OKR’s for your teams
• Communication - Working closely and collaboratively with the Project management office to identify and manage all stakeholders, providing visibility and transparency
• Financial Management and Project Accounting – Providing the critical data required for the project management function to monitor and track financial health, analysing resource requirements across multiple projects or across programmes to meet strategic goals

Essential Skills/Experience Required:

• Experience in running scaled agile teams
• Previous experience of working in a large scale, Top Tier Investment Bank or for a wider Financial Services Organisation
• Experience of setting up and working on a Greenfield Programme of work
• Proven experience in delivering large-scale technical programmes in a hands-on capacity
• A software delivery background would be highly beneficial due to the technical nature of the deliverables
• Extensive stakeholder management experience up to senior level, alongside the management of external vendor relationships
• Experience of working in a complex, high-paced environment with a global team
• Excellent communication skills both written and verbal

Key Stakeholders

• Workstream Lead
• PMO
• Scrum Masters/Scrum of Scrums
• Other Delivery Managers for dependencies
• Development leads
• QA Lead
• Product Owners
• Business Sponsors
• Lead BA
• Lead Solutions architects
• Service (Release to BAU)

Designation: Senior Associate 

Office Location: Goregaon Mumbai

Position description:

3+ years’ experience as a project manager in the information technology sector.

Primary Responsibilities:

• Work with stake holders to plan, allocate and assign development tasks for multiple development teams
• Work with identified development teams to accurately estimate development effort and dependencies to inform the prioritization of the product backlog
• Take direct Project Management responsibility for the delivery of products
• Develop and maintain core project documentation, including product vision and scope, detailed business/customer requirements
• Create and work with delivery teams to prioritize product development project plans, schedules, and budgets
• Take ownership to thoroughly test and delivered to the highest quality

Required Skills:

Mandatory: Passionate about sports, Problem solving, Team player, Target & Result oriented.

Functional: Project management in the information technology sector, manage projects using modern web and app technologies, JIRA, Agile, experience in building digital fan experiences, understanding of analytics and dashboards.

Responsibilities:

• Provide on-site leadership for the project team by building and motivating team members to meet project goals, adhering to their responsibilities and project milestones.

• Report on project success criteria results, metrics, test and deployment management activities.

• Work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation and excellence.

• Participate in establishing practices, templates, policies, tools and partnerships to expand and mature these capabilities for the organization.

• Procure adequate resources to achieve project objectives in planned timeframes

• Manage the day-to-day project activities and resources and chairs the project management team meetings.

• Monitor staff performance and complete performance reviews.

• Provide status reporting regarding project milestones, deliverable, dependencies, risks and issues, communicating across leadership.

Experience

• Minimum 1 year of experience as Project Manager

•  Good understanding of marketplace seller panels 
•  Good understanding of Shopify and backend
•  Overall co-ordination of all orders, vendors and supply chain backend
•  Work with Operation Manager on regular basis
•  Prepare bi-weekly reports
•  Customer Analytics
•  Constantly cross verify payment gateway settlements
• Handle operational queries, dispatches and on time customer success