About the Organization
Real Estate Syndicators leverage SyndicationPro to manage billions in real estate assets and thousands of investors. Growing at 17% MoM, SyndicationPro is #1 Platform To Automate Real Estate Fund Raising, Investor Relations, & Close More Deals!
What makes SyndicationPro unique is that it is cash flow positive while maintaining a healthy growth rate and is backed by seasoned investors and real estate magnates. We are also a FirstPrinciples.io Venture Studio Company, giving us the product engineering, growth, and operational backbone in India to scale our team.
Our story has been covered by Bloomberg Business, Yahoo Finance, and several other renowned news outlets.
Why this Role
We are scaling our Customer Support & Success organization and you will have the opportunity to see how the systems and processes are built for an SaaS company that is rapidly scaling. Our Customer Support & Success Team is led by expierened SaaS Operators who can provide you the guidance and mentorship to growth quickly. You will also have the oppurtunity for faster than normal promotion cycles.
Roles and Responsibilities
- Work on Migrating sensitive customer data from a third-party investment platform or Excel to SyndicationPro with minimal supervision.
- Understand the client’s needs and set up the SyndicationPro platform to meet customer expectations.
- Analyze customer expectations and data to share an expected completion time.
- To manage multiple migrations at the same time to ensure migrations are completed within the stipulated time.
- Work closely with internal and customer-facing teams to deep dive on a customer migration request and workflow using our systems to ensure nothing falls to the bottom of the to-do list
- Reviewing data for deficiencies or errors, correcting any incompatibilities, and checking the output.
- Keep current on product releases and updates
Desired candidate profile:
- Proven data entry or Migration work experience will be an asset
- Experience with MS Office and data programs
- Attention to detail
- Confidentiality
- Organization skills, with an ability to stay focused on assigned tasks
Expectations from the candidate:
- 0-2 years of experience. Prior experience in SAAS environments will be an added advantage
- Resolve processing migration problems working with the technical team
- Pay attention to detail to maintain Data accuracy
- Self Motivated and willing to excel in strict /short deadline
- Have the ability to multitask as needed and time management skills
- Must be comfortable working during night shifts.
Shubham Vishwakarma
Full Stack Developer - Averlon
About SyndicationPro
About
What makes SyndicationPro unique is that it is cash flow positive while maintaining a healthy growth rate and is backed by seasoned investors and real estate magnates. We are also part of, FirstPrinciples.io, a tech-holding company that starts, acquires, and advises B2B SaaS Companies. FirstPrinciples.io and SyndicationPro.com have a combined strength of over 80+ people across India, U.S, Spain, and Germany.
SyndicationPro.com has been featured by https://in.finance.yahoo.com/news/syndicationpro-establishes-hq-lehi-utah-130600371.html?guccounter=1">Yahoo Finance and https://www.benzinga.com/business/best-crms-for-real-estate-investors/">Benzinga, among other top publications! We also were Finalists in Industry Leading Awards such as https://informaconnect.com/finovate-industry-awards/awards-categories/">Finnovate and https://www.cloud-awards.com/2021-software-awards-shortlist/">2021 SaaS Awards.
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Our leadership team consists of ex-BCG, ISB / IIM alumni with a team of industry veterans from financial services serving as the advisory board. We bring to the table deep insights in the SME lending
space, based on 100+ years of combined experience in Financial Services. We are a team of passionate problem solvers, and are looking for like-minded people to join our team.
The challenge
Solve a complex $300+ billion problem at the cutting edge of Fintech innovation, and make a tangible difference to the small business landscape in India.Find innovative solutions for problems in a yet to be discovered market.
Key Responsibilities
As an early team member, you will get a chance to set the foundations of our engineering culture. You will help articulate our engineering
principles and help set the long-term roadmap. Making decisions on the evolution of CashFlo's technical architectureBuilding new features end to end, from talking to customers to writing code.
Our Ideal Candidate Will Have
3+ years of full-time DevOps engineering experience
Hands-on experience working with AWS services
Deep understanding of virtualization and orchestration tools like Docker, ECS
Experience in writing Infrastructure as Code using tools like CDK, Cloud formation, Terragrunt or Terraform
Experience using centralized logging & monitoring tools such as ELK, CloudWatch, DataDog
Built monitoring dashboards using Prometheus, Grafana
Built and maintained code pipelines and CI/CD
Thorough knowledge of SDLC
Been part of teams that have maintained large deployments
About You
Product-minded. You have a sense for great user experience and feel for when something is off. You love understanding customer pain points
and solving for them.
Get a lot done. You enjoy all aspects of building a product and are comfortable moving across the stack when necessary. You problem solve
independently and enjoy figuring stuff out.
High conviction. When you commit to something, you're in all the way. You're opinionated, but you know when to disagree and commit.
Mediocrity is the worst of all possible outcomes.
Whats in it for me
Gain exposure to the Fintech space - one of the largest and fastest growing markets in India and globally
Shape India’s B2B Payments landscape through cutting edge technology innovation
Be directly responsible for driving company’s success
Join a high performance, dynamic and collaborative work environment that throws new challenges on a daily basis
Fast track your career with trainings, mentoring, growth opportunities on both IC and management track
Work-life balance and fun team events
Roles & Responsibilities:
1. Answer incoming calls and respond to customers
2. Management and resolve customer complaints.
3. Research required information using available resources
4. Document all call information according to standard operating procedures
5. Forward the complaint to the concerned area technician
6. Resolve escalated customer complaints
7. Complete call logs and reports
8. Manage large amounts of inbound calls in a timely manner
Skills:
1. Proficient in relevant computer applications
2. 10th pass or any higher education
3. Excellent data entry and typing skills
4. Superior listening, verbal, and written communication skills
5. Ability to handle the stressful situation appropriately
6. Fluent in Kannada and English.
7. Ability to multi-task, set priorities and manage time effectively.
Job Types: Full-time, Regular / Permanent
Schedule:
- Rotational shift
Education:
- Higher Secondary(12th Pass) (Preferred)
Language:
- Kannada and English (Preferred)
Minimum Qualifications:
5+ years of experience with Linux/Unix system administration and networking fundamentals 3+ years in a Software Engineering role or equivalent experience
4+ years of working with AWS
4+ years of experience working with Kubernetes, Docker.
Strong skills in reading code as well as writing clean, maintainable, and scalable code
Good knowledge of Python
Experience designing, building, and maintaining scalable services and/or service-oriented architecture Experience with high-availability
Experience with modern configuration management tools (e.g. Ansible/AWX, Chef, Puppet, Pulumi) and idempotency
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Knowledge of standard security practices
Knowledge of the Hadoop ecosystem (e.g. Hadoop, Hive, Presto) including deployment, scaling, and maintenance Experience with operating and maintaining VPN/SSH/ZeroTrust access infrastructure Experience with CDNs such as CloudFront and Akamai
Good knowledge of Javascript, Java, Golang
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* Excellent Analytical & Communication Skills (Written and Oral)
* Email Etiquette, Proposal Writing, Follow-up and Requirement Gathering, and Client Interaction.
* Prepare business reviews for the senior management team regarding progress and roadblocks to closing new enterprise customers.
Lead QA Engineer - Automation:
We are looking for a candidate who will be an agent of change and who will drive and execute based on our Quality and Reliability Transformation Roadmap. He/She will be responsible for testing Education Service domains across platforms, automation of functional/regression and RFB (sanity) service test suites, Continuous Integration/Continuous Delivery pipeline and Shift Left methodologies. We will also expect the candidate to take ownership of a functional domain and play a hands-on role in the execution of testing for projects in this area.
The candidate should have extensive experience in testing, testing automation, testing leadership and software development. The candidate should be proficient in-service automation testing tools like Eclipse, IDNE, Jenkins, GIT hub and Chatbot testing like Botium. The candidate should have at least 7+ years of service testing or software development experience.
The candidate should be flexible, highly adaptable and an excellent team player. The candidate is expected to work with Agile teams that consist of test analysts, developers, automation engineers and other stake holders. The candidate should expect to work in a global virtual team, sometimes across multiple time zones. The candidate may be assigned to more than one role or project at a time.
Lead QA Engineer - Automation Responsibilities:
- Create automation plan and delivery roadmaps
- Develop test automation solutions for applications across different platforms
- Adhere to existing standards; provide suggestion to improve and set new standards
- Participate in technical discussions with engineering teams to understand application architecture and API model
- Collaborate with QA Engineers and Software Developers to identify test automation scope and priorities
- Configure, maintain, and operate service test automation tools and frameworks
- Capture requirements and test cases, understand application features, analyse requirements and develop test automation solution with a view of the end-to-end application flow
- Design and create robust automated test scripts to address business and technical use cases
- Integrate test automation scripts with Continuous Integration and Delivery pipeline
- Communicate progress to the senior leadership on a regular basis
- Should have Education Service domain and application knowledge
Lead QA Engineer - Automation Requirements:
A Bachelor's degree in Computer Science or related field
- 7-11 years’ experience working as a Service Test Automation Engineer
- Experience in collaborating effectively across a variety of IT and business groups, across regions, roles, and able to interact effectively with all levels
- Proven record of execution of QA strategy and unification of QA processes across organization
- Must have hands-on experience with Selenium automation using Java
- Must have experience in Chatbot testing like Botium.
- Working knowledge of any Relational Database and DB Queries.
- Working knowledge of tool and technologies like Jenkins, GIT, JIRA and ALM
- Well versed with approaches like BDD, Keyword Driven, Data Driven and hybrid Driven test automation.
- Good to have understanding of model-based testing.
- Understanding of Agile/Waterfall development process and is comfortable diving into the technical architecture of complex and highly scalable solutions
- Excellent leadership, communication (written and oral) and interpersonal skills. Experience in presenting to diverse audiences and conducting education and training.
- Have deep experience in defining and developing the service test automation framework.
- Development background is a major plus.
- knowledge of Rest, SOAP, MQ and microservices. (Nice to Have)
Resource: Content Manager
Location: Mumbai(On-site)
Qualification: BA/MA(English)/Degree in Mass Communication/Bachelor's degree in Engineering
No. of years of Experience: Min. 2 years experience in Website maintenance and Content Management
Certification / Knowledge :
- Should be proficient in all of the following languages : English, Hindi and Marathi
- Exposure to content management for Government websites preferred.
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Strong in Java8 with Microservices + Spring Boot, Hibernate, JPA Exposure to MySQL
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- Develop the business towards the projected growth ethically, timely and economically in consultation with the respective head.
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- Recording case details, documents, paid installments, due installments, and milestones for every client.
- Send Predefined Structured Email Templates to Clients. If not pre defined, mail should be properly structured, formatted and legible
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Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon