Data Migration Specialist

About Simplilearn:

Simplilearn.com is the world’s largest professional certifications company and an Onalytica Top 20 influential brand. With a library of 400+ courses, we've helped 1 million+ professionals advance their careers, delivering $5 billion in pay raises. Simplilearn has over 750 employees worldwide and our customers include Fortune 1000 companies, top universities, leading agencies and hundreds of thousands of working professionals. We are growing over 200% year on year and having fun doing it. Who are we looking for? This role would be part of the B2C sales function for our India / International Business Groups. He/she would drive the new customer acquisition, customer relationship management, Operations & reporting. What should you do?

• New Customer Acquisition

• Conversion of leads received through various marketing channels

• Preparing short-­­term and long-­­term sales plan towards reaching the assigned goals

• Consistently achieve revenue targets in line with team/organizational objectives

• Proactively identifying cross-­­selling/up-­­selling opportunities with the existing customers

• Identifying references through the existing customer base to increase the sales pipeline

• Customer Relationship Management

• Understand the customer requirement and pass on the insights towards the product portfolio improvement based on the customer interaction / feedback

• Key Account Management

• New account development

• Operations and Reporting

• Managing pre-­­sales to post-­­sales support activities for the assigned products/geographies and ensuring the highest customer satisfaction

As a Senior Analyst you will play a crucial role in improving customer experience, retention, and growth by identifying opportunities in the moment that matter and surfacing them to teams across functions. You have experience with collecting, stitching and analyzing Voice of Customer and CX data, and are passionate about customer feedback. You will partner with the other Analysts on the team, as well as the Directors, in delivering impactful presentations that drive action across the organization.

You come with an understanding of customer feedback and experience analytics and the ability to tell a story with data. You are a go-getter who can take a request and run with it independently but also does not shy away from collaborating with the other team members. You are flexible and thrive in a fast-paced environment with changing priorities.

Responsibilities

• Stitch and analyze data from primary/secondary sources to determine key drivers of customer success, loyalty, risk, churn and overall experience.
• Verbalize and translate these insights into actionable tasks.
• Develop monthly and ad-hoc reporting.
• Maintain Qualtrics dashboards and surveys.
• Take on ad-hoc tasks related to XM platform onboarding, maintenance or launch of new tools
• Understand data sets within the Data Services Enterprise Data platform and other systems
• Translate user requirements independently
• Work with Business Insights, IT and technical teams
• Create PowerPoint decks and present insights to stakeholders

Qualifications

• Bachelor’s degree in data science/Analytics, Statistics or Business. Master’s degree is a plus.
• Extract data and customer insights, analyze audio or speech, and present them in any visualization tool.
• 5+ years of experience in an analytical, customer insights or related business function.
• Basic knowledge of SQL and Google Big Query.
• 1+ year of experience working with Qualtrics, Medallia or another Experience Management platform
• Hands-on experience with statistical techniques: profiling, regression analysis, trend analysis, segmentation
• Well-organized and high energy

Non-technical requirements:

• You have experience working on client-facing roles.
• You are available to work from our Bangalore office from Day 1 in a night shift. (US Shift)
• You have strong communication skills.
• You have strong analytical skills.

Thirumoolar IT Solutions is looking for a motivated and enthusiastic Fresher Trained Dataset Engineer to join our team. This entry-level position is ideal for recent graduates who are eager to apply their academic knowledge in a practical setting and contribute to the development of high-quality datasets for machine learning applications.

Responsibilities

Assist in the collection, cleaning, and preprocessing of data to ensure it is ready for training machine learning models.

Collaborate with senior dataset engineers and data scientists to understand the requirements for specific machine learning tasks.

Participate in the annotation and labeling of datasets, ensuring accuracy and consistency in data representation.

Conduct quality checks on datasets to identify and rectify errors or inconsistencies.

Support the development of documentation and guidelines for data annotation processes.

Stay updated with the latest tools and techniques in data processing and machine learning.

Skills and Qualifications

Bachelor’s degree in Computer Science, Data Science, Mathematics, or a related field.

Basic understanding of machine learning concepts and the importance of high-quality datasets.

Familiarity with programming languages such as Python or R is a plus.

Knowledge of data manipulation libraries (e.g., Pandas, NumPy) is advantageous.

Strong analytical skills and attention to detail.

Excellent communication and teamwork abilities.

A passion for learning and a desire to grow in the field of data engineering.

Preferred Location

Candidates based in Tamil Nadu or those willing to work from home are encouraged to apply.

Opportunity:

We are looking for a young and enthusiastic personality who loves UI design and be at the forefront of creating exceptional user interfaces for our laundry industry. We believe that user-centric design ultimately leads to the best products, so we listen closely to our users, both external and internal. As an engineer on our close-knit, cross-functional team, you'll be an active voice in shaping our product.

Responsibilities:

         User Interface Development:

●     Develop and maintain responsive and user-friendly web and mobile user interfaces using HTML, CSS, and JavaScript frameworks.

●     Ensure consistent and pixel-perfect implementation of UI designs across different browsers and devices.

         Optimization:

●     Optimize UI code and assets for performance, speed, and scalability.

●     Implement responsive design principles for seamless user experiences on various screen sizes.

         Cross-Functional Collaboration:

●     Work closely with UI/UX designers to translate design concepts and wireframes into functional web interfaces.

●     Collaborate with product managers, back-end developers, and QA engineers to deliver high-quality products.

         Testing and Debugging:

●     Perform testing and debugging to identify and resolve front-end issues and ensure a smooth user experience.

●     Stay updated on industry best practices and emerging technologies.

Required Candidate Profile:

         Education: Bachelor's degree in Computer Science, Web Development, or a related field is preferred.

         Front-End Development Skills:

●     Proficiency in HTML5, CSS3, JavaScript, and front-end development frameworks (e.g., React, Angular, Vue.js).

●     Strong understanding of responsive web design principles.

         Experience: Previous experience in front-end development, with a portfolio demonstrating your skills and projects you've worked on.

         Cross-Browser Compatibility: Knowledge of cross-browser compatibility issues and solutions.

         Problem-Solving: Strong problem-solving skills and the ability to debug and troubleshoot front-end issues effectively.

         Communication: Excellent communication and teamwork skills, with the ability to collaborate with cross-functional teams.

         Adaptability: Ability to adapt to changing project requirements and deadlines.

As a UI Developer on our team, you'll have the opportunity to shape the user interfaces of our digital products, contribute to the development of innovative features, and enhance the overall user experience.

Role

Inside Sales Executive (1-2 years of experience)

About Voiceoc

Voiceoc is a Delhi-based Startup that is established with an aim to help healthcare companies globally offer unprecedented & personalized experience to their patients by bringing their services on WhatsApp using our very own Hybrid Intelligent System (HIS), which is a contextual combination of artificial & human intelligence.

Website: https://www.voiceoc.com/

We are funded by leading investors of USA and India.

Responsibilities Include (but not limited to):

We are looking for a candidate who has 1 - 2 years of experience in a B2B product marketing role. The candidate would be required to do following tasks to generate leads & drive brand awareness in India & foreign market:

• Engage with prospective clients on LinkedIn
• Good exposure of Account-based mapping 
• Generate a pipeline of leads via outbound targeting - LinkedIn, Email etc.
• Engage with leads on a regular basis and close the deals
• Maintain proper database of leads
• Experiment & regularly optimize messages to improve conversion rates
• Run creative campaigns to drive awareness of product
• Achieve monthly targets of setting up meeting with prospective clients
• Communicate, engage and help Voiceoc in partnering up with online media agencies 
• Gather market insights and infuse the learning back into the organization 

Other Details:

• Must have experience of working with a B2B SAAS startup/projects
• Work From Office and office is located in Noida.

Others:

We have a BYOD Policy, candidate must have his/her own personal laptop

Your job responsibilities include

• Planning and coordinating with internal and external stakeholders to ensure project execution as per technical and functional specifications.
• Reviewing technical requirements and adapting those into a Force.com application.
• Communicating with end-users to fully understand client expectations.
• Participating in and leading code-review sessions to identify potential project bottlenecks and suggest solutions.
• Requirement analysis, database design, coding, testing, implementation and maintenance of Salesforce and associated software applications.
• Managing technical delivery of integrations and custom extensions.
• Providing hands-on support in software/application architecture, development, design, independent analysis and problem resolution.
• Overseeing development, design, UI and technology integration efforts for effective completion of a project.
• Salesforce.com setup, configuration, customization, data Migration and deployment of applications to Force.com platform
• Providing guidance to clients over technology, processes and applications while updating them on regular project related developments.

• 3+ years of experience in Force.com applications design, development, integration, AppExchange launch and support and minimum 6 months to 1 year of hands on experience in Salesforce Lightning development.
• Fluent in Salesforce Lightning. Extensive experience developing Lightning Components – both within the Salesforce Lightning Design System and by writing custom Lightning Components in Java Script within the Aura framework.
• Solid experience of Lightning component development and Salesforce customization.
• Convert business requirements into well-architected solutions that best leverage the Salesforce.com platform. Develop the technical Design, custom solution and system design based on lightning platform
• Minimum of 6 months Lightning Component development experience.
• Minimum of 6 months experience with Salesforce platform programming languages – Apex, Visualforce, Lightning Component framework.
• Minimum of 6 months experience with Lightning Design System framework.
• JavaScript, Remote Objects or JavaScript Remoting/events, JQuery, CSS
• Salesforce Static Resources Setup and usage of lightning apps and embedding in VF pages.
• Implementing REST integration (Salesforce.com web services API, REST API, JSON, Apex, HTML)
• Being a Certified Force.com Developer is a must, an Advanced Developer is highly desirable
• Strong knowledge of Agile methodology
• Proficiency in Apex, Visualforce, Web Services, SOQL, AJAX, XML, Javascript, HTML
• Experience in SFDC customization, integration and administration
• The ability to lead workshops and provide direction to your team members
• Excellent communication and presentation skills

Job Function – Quality Director

Specialization – Quality

Industry - BPO

Salary Increment - As per company policy

Experience - Minimum 2 years as Sr. Manager – Quality / Preferred  director role

Level – L 5

Location - Gurgaon

Key Skills

• Ability to motivate and inspire new & existing Team mates
• Must have a strong eye for detail and a thorough understanding of client expectations
• Must display positive energy, service oriented attitude towards all teammates.
• Strong managerial, organizational, prioritization and leadership skills
• Solid language fluency required (enunciation, clarity and professionalism)

Job Description:

This role is responsible for:

• Client interactions
• Manage and develop improvement plans in liaison with other department(s)
• Effective resource utilization
• Meeting & exceeding defined KPIs
• Able to motivate team members.
• Manage Quality Team member and help them in performance improvement
  • Effective resource utilization
  • Meeting & exceeding defined KPIs
  • Able to motivate team members
  • Initiate KPI projects, Automation project, CJMs

• Initiate metric improvement activities/projects
• Has lead & mentored process improvement projects and demonstrated significant benefits (Tangible/Non Tangible)
• Assures effective process and policy mechanisms are in place
• Develops and assures compliance with the Service Level Agreements between internal and external customers
• Assures confidentiality and integrity of data
• Assures implementation of compliance with the Information Technology Standards (System checks, whitelist)
• To oversee risk management activities across the Program
• Developing, establishing, and maintaining an effective system-wide compliance and ethics program designed to prevent, monitor, detect, and respond to non-compliance and recommend corrective actions to fully meet regulatory requirements.  This includes a system of education and training to promote compliance awareness.
• Identify and address compliance gaps (issues or processes where compliance risk exposure exists or accountability is not clear), particularly where such issues involve more than one functional unit.
• Create and manage all reporting requirement for the program for both internal and external requirements
• Coach Technical Support Executives on the evaluations done
• Run analysis on contact evaluations and highlight trends
• Coach agents based on evaluation trends to improve their technical capabilities
• Use trends to identify training needs and developing action plans
• Help technical support executive to understand appropriate troubleshooting approach
• Participate in calibration sessions with Quality/Operations
• Maintain current understanding of program strategies
• Support management focus on review of key drivers, metrics and operational processes that drive KPI results
• Demonstrate commitment to program internal customer satisfaction

Desired Candidate Profile:

• Graduate or post graduate degree/diploma (10+2+3) in a any stream
• Excellent command over English (Verbal & Written)
• Min 2 years as Quality Sr. Manager / or director role with domain expertise
• Min 6 - 8 years of overall experience in Quality function
• Minimum 8 - 10 Years of total Experience in handling BPO business
• Basic Computer skills required
• Working knowledge of Excel, Power point, Excel Understanding of Ops Reports and MIS
• Should have basis knowledge on statistical knowledge

Description: You will start your journey at BYJU’S as an individual contributor working in a team to introduce and showcase the unique way in which BYJU’S-The Learning App help students learn better. You will also be responsible for mentoring these students and will play a role in their learning journey. Your key role will be to connect with students and parents across the country about one of the world’s most loved learning apps and how it will help students learn not just for exams, but way beyond. 

This is an individual contributor role in an employee-oriented, high performance environment that emphasizes on spreading the BYJU’s unique way of learning in your city. Your role will start with contacting potential customers (parents and students) to set up meetings, counsel the students on learning pedagogies and the BYJU’s personalised learning journey. You will be working 5 days a week with Mondays and Tuesdays being week-off. This hybrid model of sales will give you an exposure to the best of inside-sales and direct-sales. Please download the BYJU’s Learning App to understand the magic of the BYJU’s courses which has been widely accepted not just across thousands of towns in India but by millions of users across the globe. We look forward to having you on board Team BYJU’s. All the best!