Tech Support Engineer (Wordpress B2B Saas)

at BlogVault

DP
Posted by Pritesh Vora
icon
Bengaluru (Bangalore)
icon
1 - 5 yrs
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₹6L - ₹9L / yr
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Full time
Skills
Communication Skills
Customer Support
Technical support
Wordpress
HTML/CSS
Bug tracking
Java
Python
C++
PHP
Customer Support Role - Bangalore (India timings: 7-8 AM to 5 PM)


We're looking for a Customer support engineer to support our customers during India hours (India timings: 7-8 AM to 5 PM) with an experience of 1+ years.


We're seeking a passionate and highly driven professional with prior experience of working in a software company - Prepefrable B2B.


This role is ideal for someone who is consultative by nature and passionate about customer happiness.


Responsibilities


1) Provide high-quality technical support over email and chat primarily to our customers across the Globe

2) Help our customers in all stages of usage of our product - during the trial, setup/configuration, and after-sales support

3) Making sure all customer issues that need resolution by the engineering team are followed through and resolved in a timely manner.

4) Keeping our Help/FAQ sections up to date.

5) Work with our engineering team to help them understand customer problems, reproduce them and fix them.

6) Work with our product team and contribute towards driving our product roadmap with real-world customer requirements


Requirements

1) Very Strong written and verbal presentation/communication skills (MOST ESSENTIAL)

2) You must be great at understanding and be analyzing problems

3) You must have at least 1-year experience with customer support for a business/enterprise tool

4) You must be willing to work in the provided timings IST 7-8 AM - 5 AM)

5) You should have excellent spoken and written English communication skills

6) You should be a good writer, with the ability to help non-technical people understand technical aspects of our product. You should also be able to maintain our Help/FAQ.

7) An engineering/technical degree would be considered a strong advantage


Apply with


Your resume

Your current CTC and expected CTC.
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About BlogVault

Founded
2012
Type
Size
Stage
Profitable
About

There's an old saying "first you work then you play", well BlogVault is here to break that where you won't feel the difference between work and leisure because it's a free working environment with a lot of encouragement to learn an extra mile.

BlogVault is a place which you'd look out to work for. It's not just the culture, it's not just the friends you meet, it's also the work you do!
Well, you might be thinking this is a SaaS company who's growing exponentially and yet they're informal, you're right! we believe in having a relaxed work place where you can be you!
So be who you are and let's show what we are!

Sounds interesting?
Come on... apply here and let's get on board!

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Connect with the team
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Pritesh Vora
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Bushra Salauddin
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Karishma Sundaram
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Pronoy Adhikary
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