Customer Support Executive

We are looking for a Senior Graphic Designer to manage our client portfolios. If you think you are creative enough to tell the brand stories using innovative graphic solutions, we are looking for you.

 

Job Responsibilities

• Study design briefs and determine requirements
• Schedule projects and define budget constraints
• Conceptualize visuals based on requirements
• Prepare rough drafts and present ideas
• Develop illustrations, logos and other designs using software or by hand
• Use the appropriate colors and layouts for each graphic
• Work with copywriters and creative director to produce final design
• Test graphics across various media
• Amend designs after feedback
• Ensure final graphics and layouts are visually appealing and on-brand

 

Qualifications

• 3-5 years of experience
• Proven graphic designing experience
• A strong portfolio of illustrations or other graphics
• Familiarity with design software like Adobe Illustrator, Photoshop is a must
• A keen eye for aesthetics and details
• Excellent communication skills
• Ability to work methodically and meet deadlines

About Us

We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analyzing customer interactions at scale. We assist across multiple voices and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.

 

The problem we are solving

In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to a high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers. To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by providing 24x7 real-time responses to customer inquiries with minimal human interaction

 

Roles and Responsibilities :

• Speech Recognition model development across multiple languages.
• Solve critical real-world scenarios - Noisy channel ASR performance, Multi speaker detection, etc.
• Implement and deliver PoC's /UATs products on the Rezo platform.
• Responsible for product performance, robustness and reliability.

Requirements:

• 2+ years Experience with Bachelors's/Master degree with a focus on CS, Machine Learning, and Signal Processing.
• Strong knowledge of various ML concepts/algorithms and hands-on experience in relevant projects.
• Experience in machine learning platforms such as TensorFlow, and Pytorch and solid programming development skills (Python, C, C++ etc).
• Ability to learn new tools, languages and frameworks quickly.
• Familiarity with databases, data transformation techniques, and ability to work with unstructured data like OCR/ speech/text data.
• Previous experience with working in Conversational AI is a plus.
• Git portfolios will be helpful.

Life at Rezo.AI

• We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our regular town hall meetings.
• A highly inclusive work culture that promotes a relaxed, creative, and productive environment.
• Practice autonomy, open communication, and growth opportunities, while maintaining a perfect work-life balance.
• Go on company-sponsored offsites, and blow off steam with your work buddies.

 

Perks & Benefits

Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentor-ship

Get the best in class medical insurance, programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)

 

Why Us?

We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer service problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.

 

Explore more here

http://www.rezo.ai/">www.rezo.ai

A person having skills of these : Node.js, TypeScript, Nest.js, Express.js, PostgreSQL, GitHub, REST API, Swagger & Jira

• Ability to work in an existing codebase and collaborate with a diverse team
• Experience in building enterprise-scale backend REST APIs with frameworks such as Nest.js & Express.js using an API-first paradigm
• Intimate knowledge of crafting highly performant database queries
• Hands-on experience implementing relational database structures, including tables, indexes, views, etc.
• A mindset towards building systems for the cloud and DevOps fundamentals
• Working knowledge of cloud infrastructure services is good to have. If not then willingness to learn should be there.
• Focus towards building security, performance, and scalability into services from the beginning
• Experience with debugging code and troubleshooting technical issues in order to craft appropriate solutions

 

Salesforce developer
Exp: 7-9Years

Location: Noida & Hyderabad

• Expertise and industry experience working with Salesforce (Lightning web components (LWC), Apex, SOQL, SOSL, Rest/SOAP/GraphQL Integration)

• Salesforce Admin, Platform Developer 1 / Platform Developer 2 and Salesforce Service Cloud Certification

We're building an innovative edtech company that helps young people find and successfully pursue their purpose through our skilling products. We're doing this by combining the best of experiential learning with the best of technology to deliver impactful and immersive learning experiences for students.

Selected candidate(s) will lead technology for the company by initially working alongside an outsourced software development team and later on being responsible for current and future software development.

Opportunity to earn ESOP / equity based on experience and performance. We're looking for candidates who are hungry to learn, can apply themselves to solve problems using techology and who are looking to make a meaningful impact with their energy and work. If this sounds like you, we'd like to hear from you.

****** Apply only if you know Angular, NODEJS, EXPRESS framework ******
Skills Required:
Problem-solving Approach
Programming Data Structures
Logic & Design concepts
Object Oriented Programming concepts 
Familiarity with databases
NodeJS and its framework.

At Cashfree, we are building innovative solutions in payments and banking for Indian businesses. We are fast-growing, profitable and based out of Bangalore. Cashfree is backed by Y Combinator and other leading investors. Learn more about us at Cashfree.com We are looking for a Customer Support Executive.The role involves : - Attending to customer and support queries quickly over email, chat and telephone.- Providing quick, intelligent solutions to questions asked by businesses and their customers.- Handling disputes and chargebacks. In the process, we need to coordinate with multiple financial institutions and banks.- Talking to inbound leads. - Onboarding new sign ups quickly We work on trust and mutual respect.

Introduction Give is India’s largest and most trusted giving platform, and our mission is to promote effective and efficient giving, so that our poor have a chance. With contributions of over 300 crores made to our 200+ vetted and trusted nonprofits, our giving community of 1M+ donors has impacted lives of 4M+ people across 23 states in India. We are an extremely rare workplace that brings a fast-paced, high-growth startup work culture together with a compassion-driven high-impact work environment. Give Platform We are building one of the world’s best tech platforms for online giving, where we provide opportunities for people to donate to any cause, non-profit or geography that they care about, in the most simple, personalised and effective manner. We hope to scale our impact on the lives of millions of underprivileged people every year, by democratizing philanthropy, through our workplace giving, subscription giving and crowdfunding products. Give Tech Stack Details: https://stackshare.io/giveindia Role At Give, we are looking for top-talent for our engineering team - software engineers who want to solve really complex problems, continually learn, and most importantly, make a real impact in the lives of others. We have open positions for senior engineers, who can take end-to-end ownership of full development lifecycle, from scoping, planning, conception, design, implementation and testing, to documentation, delivery and maintenance. At Give, you will… work alongside product to understand our requirements, and design, develop and iterate think through complex architecture to build robust and scalable platforms build well-abstracted modules and services Provide design reviews for other engineers, including feedback on architecture and design issues, as well as integration, performance and scalability follow scrum methodology to iterate and deploy fast mentor other team members and colleagues Apply if you... like to build responsive user-facing web applications that are built with mobile and desktop in mind have experience with medium to large-scale web applications have solid understanding of interface design principles are known for good aesthetic taste and design sense have experience in turning mockups and wireframes into elegantly executed code like to work with product, design and other stakeholders in the company to identify customer pain points, come up with solutions, prototype, iterate and ship daily. like to improve developer productivity by investing in tools, frameworks and internal products Good to have… A Github account, Stack Overflow account or equivalent that demonstrates your ability to work on complicated projects or some other way to validate your expertise.

Zevenseas (Rapid Circle Company) offers an environment where you’ll be challenged everyday, where you have the opportunity to work on cool projects, on the latest technologies, and most importantly, where you will learn and grow with people you enjoy working with. We are all as enthusiastic as you are. We do what we love and we love what we do.