Customer Success Manager

Company Profile

Teknobuilt is an innovative construction technology company accelerating Digital and AI platforms to help all aspects of program management and execution for workflow automation, collaborative manual tasks and siloed systems. Our platform has received innovation awards and grants in Canada, the UK and South Korea, and we are at the frontiers of solving key challenges in the built environment and digital health, safety and quality.

Teknobuilt’s vision is to help the world build better – safely, smartly and sustainably. We are on a mission to modernize construction by bringing Digitally Integrated Project Execution System – PACE and expert services for midsize to large construction and infrastructure projects. PACE is an end-to-end digital solution that helps in Real-Time Project Execution, Health and Safety, Quality and Field management for greater visibility and cost savings. PACE enables digital workflows, remote working and AI-based analytics to bring speed, flow and surety in project delivery.

Key Responsibilities

· Gather, analyze, and document business requirements from stakeholders.

· Collaborate with cross-functional teams (product, technology, operations, sales) to design solutions that meet business objectives.

· Prepare Business Requirement Documents (BRDs), Functional Specifications, User Stories, and Use Cases.

· Conduct process mapping and gap analysis to identify areas for improvement.

· Support in developing business cases, feasibility studies, and impact analysis for new initiatives.

· Liaise between business teams and technical teams to ensure a clear understanding of requirements.

· Assist in preparing presentations, reports, and dashboards for management decision-making.

· Support testing activities (UAT) by validating solutions against requirements.

· Research industry trends, competitors, and market opportunities to support business strategy.

· Ensure compliance with organizational standards and assist in ISO certification readiness (if applicable).

Skills & Competencies

· Strong analytical and problem-solving skills.

· Excellent written and verbal communication abilities.

· Proficiency in documentation tools (MS Office, Visio, JIRA, Confluence, or similar).

· Knowledge of business process modelling, requirement gathering techniques, and gap analysis.

· Familiarity with CRM tools and data analysis (Excel, Power BI, or equivalent).

· Ability to work collaboratively across diverse teams and manage multiple priorities.

· Basic understanding of software development life cycle (SDLC), Agile, and Scrum methodologies.

· Attention to detail with a structured and methodical approach.

Qualifications

· Bachelor’s degree in Business Administration, Information Technology, Computer Science, or related field (master’s degree preferred).

· 2–5 years of experience as a Business Analyst or in a similar analytical/consulting role.

· Experience in IT/Software, Consulting, or SaaS domain preferred.

· Certification in Business Analysis (CBAP, CCBA, ECBA) or Agile (CSM, PMI-ACP) will be an added advantage.

Additional Details

Salary Range: Competitive

Employment Type: Full Time

Location: Mumbai

What you'll actually be doing

• Manage client relationships, ensuring metrics are delivered from Google/LinkedIn ads to clients
• Monitor key metrics daily, addressing performance issues and guiding team to be on track
• Coordinate with internal teams to deliver results on time
• Lead and manage all client meetings/communications with data-backed insights and recommendations
• Manage team execution across all client campaigns

Requirements

• 3+ years in a performance marketing agency
• Proven expertise with Google Ads and LinkedIn advertising platforms
• Strong client relationship management skills
• Problem-solving ability when campaigns underperform
• Excellent at managing multiple clients and priorities
• Results-driven mindset

What we offer:

• CTC: 8 LPA - 10 LPA
• Hybrid
• Health insurance
• Growth opportunities working directly with founders with backgrounds in Investment Banking, B2B SaaS leadership, and IIT/ISB education

If you're detail-oriented, results-driven, and excel at client management, we want to hear from you!

About Company: 

We are a Hybrid company with multiple in-house products and client products which means our team gets to work with the latest technologies always. Just in 6 years, we have grown to 45+ full-time developers in Vadodara and 450+ salespeople in the US. 

 Job profile: 

We are looking for a PHP developer to join us as a Software Developer.

Your primary focus will be the development of all server-side logic using PHP Framework.

You will be a part of a full-stack creative team that is responsible for all aspects of the ongoing software development.

Roles and Responsibilities 

• We are looking for a PHP/LARAVEL, CODEIGNITER Or Yii2 Developer responsible for managing back-end services and the interchange of data between the server and the users.
• Your primary focus will be the development of all server-side logic, definition and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front-end.
• Utilize backend data services and contribute to increasing existing data services API
• You will also be responsible for integrating the front-end elements built by your co-workers into the application
• Therefore, a basic understanding of front-end technologies is necessary as well

Requirements

• Extensive knowledge and experience with PHP Laravel
• Basic knowledge on other PHP Frameworks
• Integration of user-facing elements developed by front-end developers
• Build efficient, testable, and reusable PHP modules
• An intricate understanding of PHP design patterns & methodologies
• Experience with Project Management is highly desirable
• Strong understanding and development experience
• Sound communication and documentation skills
• Understanding and use of source version control (Git)
• PHP Object-Oriented programming knowledge
• Database design and development (MySQL)
• Experience with test-driven development

Good to have

• Experience with rest API & microservice
• Experience with AWS(Cloud) Services
• Knowledge of any front end technologies like Node.Js, React.Js or Vue.Js is advantage

 Why join us? 

- All our products are being used by thousands of users each day which means you get to work with the latest technologies always.

- As all our products are enterprise-grade solutions so you get to work with the latest technologies to compete with the world.

- Work-life balance

- flexible working hours

- Mental health sessions with experts.

- Inc 5000 company, the world recognizes us as the fastest-growing company in the US with 400+ salespeople just in the USA.

- Work-life balance

- 5 Days Working

Basic Qualifications:

• Five+ years experience working in a Big Data Software Development role
• Experience managing and deploying ML models in real world environments
• Bachelor's degree in Computer Science, Mathematics, Statistics, or other analytical fields
• Experience working with Python, Scala, Spark or other open-source software with data science libraries
• Experience in advanced math and statistics
• Excellent familiarity with command line linux environment
• Able to understand various data structures and common methods in data transformation
• Experience deploying machine learning models

We are hiring a Technical Business Analyst who wants to advance their knowledge and experience in Privacy & Security. The ideal candidate will have interest and experience in data privacy and application & data security. We will be providing training resources to ramp up on privacy & security, but candidates with technical background, and interest in privacy & security are preferred.

As the successful candidate, you will be required to: 

• Gathering and documenting needs and use of data from internal and external stakeholders, including privacy requirements based on laws & regulations, document security best practices and requirements.
• Research, analyze, and document business requirements. Prepare high quality analysis such as summarizing security best practices, privacy laws, business requirements specifications, functional and technical specifications, traceability matrices, etc.
• Create user stories based on functional requirements gathered from business teams.
• Work with developers and support teams to resolve defects and environment issues
• Creating data and process workflows.
• Good communication and problem-solving skills.
• Engage and work closely with development team and stakeholders, including attending scrum meetings.

To be eligible for this role, you should possess the following: 

• Bachelor’s or Engineering Degree in Computer Science or a related field.
• 4+ years of relevant experience as a Business Analyst.
• 2+ years of experience using JIRA and Confluence.
• Should have good communication and presentation skills with the ability to adapt to a range of audiences
• Must be self-driven, self-motivated with good soft skills.
• Must have good software engineering skills, thorough knowledge of SDLC, STLC.
• Excellent organizational and time management skills
• Quick learner and attention to detail
• Portray strong analytical and problem-solving skills and the ability to work within a collaborative team environment; Ability to multi-task and manage multiple projects
• Open for new challenges and learning and flexible to work and support the team as per the business need
• Understand and analyze Business, Functional, and technical requirements of the project
• Knowledge in using any of the bug tracking tool like Bugzilla/Jira

• Should have good experience with PHP and PHP frameworks such as CodeIgniter.
• Should have good experience with HTML, CSS, JQuery.
• Should have experience with designing and writing performant APIs.
• Should have understanding or experience with good design patterns, dependency injection and MOC frameworks.
• Should have experience with data modeling and database technologies such as MySQL, SQL Server, PostGres.
• Should have experience with front end JavaScript frameworks.
• Should have experience working in an agile development environment.
• Should have experience writing unit, automated and integration tests.

• The main roles and responsibilities would be:
• Deliver high quality mobile apps on Android platforms.
• Create best practice, drive initiatives to build reusable frameworks, components and solutions.
• Engage with the team to create a knowledge centre on Android.
• Minimum experience of 1 years needed. Ideally more than 2 years.
• Maps based apps.
• Payment gateway integration: (PayPal, Stripe, Paytm etc).
• Integration of webservices
• Marketplace apps
• Live Streaming
• Offline application development.
• Strong OO design and programming skills in Java
• Android SDK
• JSON/REST API
• Social Media APIs
• UML/Design Pattern
• Knowledge of Retrofit,Volley,Dagger2,Realm,RxJava,Espresso
• Knowledge of android architecture component(LiveData etc).
• Working Experience on MMVM and MVP architecture
• Experience in SQL and NOSQL databases.
• Familiarity with cloud message APIs and push notifications 
• Understanding of Googles Android design principles and interface guidelines 
• Proficient understanding of code versioning tools, such as Git.
• Work closely with the leadership team to define roadmap and development plans
• Help define and implement standards and promote best practices for the Android development team
• Tackle daily challenges with your creative problem solving recommendations
• Mentor and contribute knowledge to the rest of the team and the organization
• Strong knowledge of Android UI design principles, patterns, and best practices
• Experience with threading, and performance tuning
• Ability to understand business requirements and translate them into technical requirements