About Us:
Buildesk is a fast-growing PropTech company helping real estate developers and channel partners digitize their businesses with next-generation technology. Our platform offers an end-to-end solution including:
- Marketing Automation
- Sales CRM
- ERP for Procurement & Finance
- Channel Partner Management
- Vendor Management
- Customer & Broker Apps
We serve 400+ real estate businesses across 6 countries and empower 11,500+ daily active users.
Role Overview:
We are looking for a Customer Success Manager who will be the voice of our clients within Buildesk and ensure their success with our products.
Key Responsibilities:
Client Onboarding & Implementation
- Guide clients through product setup, configuration, and training.
- Collaborate with the implementation team to ensure smooth adoption of Buildesk solutions.
Customer Relationship Management
- Build long-term relationships with clients, acting as their trusted advisor.
- Understand client workflows in sales, marketing, procurement, and finance to help them maximize value.
Account Growth & Retention
- Identify upsell and cross-sell opportunities within accounts.
- Drive renewals and maintain a high customer retention rate.
Support & Issue Resolution
- Act as the first escalation point for client concerns.
- Work closely with the product and support teams to resolve issues quickly.
Insights & Reporting
- Gather client feedback and share insights with product and leadership teams.
- Maintain regular reporting on account health, usage, and client satisfaction.
Key Requirements:
- 2–5 years of experience in Customer Success, Account Management, or Client Servicing (SaaS/ERP/CRM domain preferred).
- Strong understanding of B2B SaaS and enterprise workflows.
- Excellent communication, presentation, and relationship-building skills.
- Problem-solving mindset with the ability to manage multiple clients simultaneously.
Proficiency in tools like CRM software, MS Excel, and reporting dashboards.
If you are interested, kindly fill out the following form so that we can evaluate your profile:
Shubham Vishwakarma
Full Stack Developer - Averlon
About Cravingcode Technologies Pvt Ltd
About
Buildesk - A real estate CRM and ERP for broker, agents, builder and construction company to manage their sales, post sales, material, accounts, projects and marketing. Take free demo today
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