Customer Success Manager

The TensorIoT Solutions Architect team partners with our customers and AWS to design and build some of the world's most modern cloud architectures and solutions. TensorIoT Solutions Architects collaborate with each other and their respective Sales counterparts to address customer challenges, oftentimes working together to formulate a solution for a given challenge.

A TensorIoT Solutions Architect assists the Customer with bridging the gap between business goals and technology solutions. As the customer’s trusted technical advocate, Solutions Architects not only helps organizations small and large understand best practices around advanced machine learning and cloud-based solutions, but also provides insight into areas such as migrations, modernizing existing infrastructure or applications, and building new and innovative solutions using cutting edge services.

As a Solutions Architect, you will have the unique opportunity to assist customers in shaping the future of their business. In order to accomplish this, you will be in constant communication with TensorIoT Delivery practice managers and industry and area-of-depth experts to help shape and execute the strategy to realize the customer’s overarching vision.

The TensorIoT Solutions Architect team is committed to ensuring harmony of both work and life. We do this by allowing for autonomy in your day-to-day activities, focusing more on the solutions and outcomes driven by customer obsession to steer your work day.

We’re looking for someone who has:

●      2+ years of design, implementation, or consulting experience in AWS application or infrastructure

●      4+ years within specific technology domain areas (Gen AI, ML/AI, IoT)

●      Technical degree in Computer Science or related field or equivalent experience

●      4+ years developing technology solutions in the cloud

●      At least 1 AWS Professional or Specialty certification

●      2+ Years of customer-facing experience in a pre-sales engineering role

●      Excellent written and verbal communication skills to articulate findings and recommendations to stakeholders.

●      The ability to create and present detailed reports and presentations.

●      Strong interpersonal skills to work effectively with different teams and stakeholders.

●      Time management and organizational skills to handle multiple projects simultaneously.

●      Adaptability and willingness to learn new tools and techniques as needed.

What we offer:

●      Flexible work hours and the ability to work from home

About TensorIoT

TensorIoT is an AWS Advanced Consulting Partner. We help companies realize the value and efficiency of the AWS ecosystem. From building PoCs and MVPs to production-ready applications, we are tackling complex business problems every day and developing solutions to drive customer success.

TensorIoT's founders helped build world-class IoT and AI platforms at AWS and Google, and are now creating solutions to simplify the way enterprises incorporate edge devices and their data into their day-to-day operations. Our mission is to help connect devices and make them intelligent. Our founders firmly believe in the transformative potential of smarter devices to enhance our quality of life, and we're just getting started!

TensorIoT is proud to be an equal opportunity employer. This means that we are committed to diversity and inclusion, and encourage people from all backgrounds to apply. We do not tolerate discrimination or harassment of any kind, and make our hiring decisions based solely on qualifications, merit, and business needs at the time.

Experience Level: Intern

Job Description:

As a Customer Support Intern, you will be responsible for supporting users, addressing their queries, and contributing to the overall customer satisfaction. This is a hands-on opportunity to learn and grow in a fast-paced environment, focusing on developing your skills in customer service and support strategies.

Key Responsibilities:

Issue Resolution:

• Assist in responding to customer queries and concerns via email, chat, or phone.
• Escalate complex issues to senior team members and follow up until resolved.
• Document customer issues and solutions for reference.

Customer Assistance:

• Guide users on how to navigate the platform and resolve common issues.
• Provide proactive assistance to improve user experience.

Process Improvement Support:

• Assist in identifying common issues and suggest solutions to enhance support processes.
• Collect feedback from customers and share it with relevant teams.

Team Collaboration:

• Work closely with the customer support team to learn best practices and improve response quality.
• Coordinate with other departments to resolve cross-functional customer issues.

Qualifications:

• Pursuing or recently completed a Bachelor's degree in any field (preferred).
• Excellent communication skills (written and verbal).
• A positive attitude with a customer-first approach.
• Basic understanding of social media platforms and online communities is a plus.
• Strong problem-solving skills and the ability to work collaboratively.
• Willingness to learn and adapt to a dynamic work environment.

Perks of the Internship:

• Hands-on experience in customer service in the social media industry.
• Opportunity to work in a collaborative and innovative work environment.
• Certificate of Internship upon completion.
• Mentorship from experienced professionals.
• Opportunity for a full-time role based on performance.

How to Apply:

If you're eager to kickstart your career in customer support, submit your resume and a brief cover letter to mail I'd outlining your interest and how you can contribute to our team.

We look forward to welcoming a motivated and enthusiastic intern to our team!

Thanks & Regards,

Yamini Patel

HR Manager

Telecaller (Work from Home)

 Position: Telecaller (Sales)

📍 Location: Remote (Work from Home)

📆 Experience: 0-2 Years

🎯 Industry: Education (Online Courses)

Job Responsibilities:

• Make outbound calls to potential leads and explain course offerings.
• Follow up with leads and convert them into enrollments.
• Maintain records of interactions, sales progress, and follow-ups.
• Achieve daily and monthly sales targets by effectively communicating course benefits.
• Answer queries from prospective students and provide relevant information.

Requirements:

• Good communication skills in English & Hindi (or regional language).
• Ability to convince and build rapport with potential students.
• Basic knowledge of CRM tools (or willingness to learn).
• Self-motivated & goal-oriented attitude.
• Previous telecalling or sales experience is a plus, but freshers are welcome.

🎯 Why Join Us?

✅ Fixed Salary + Attractive Incentives 💰

✅ 100% Work-from-Home Opportunity 🏡

✅ Career Growth in the EdTech Industry 📈

✅ Supportive Team & Training Provided 🎓

Job Title: Admission Counsellor

Location: HSR Layout, Bangalore

Company: CollegeX

About CollegeX: CollegeX is a leading education consultancy dedicated to driving admissions for our partner universities. We help students find the right programs and institutions to achieve their academic and career goals. Job Role: As an Admission Counsellor, you will be responsible for guiding prospective students through the admissions process, helping them select the right universities and programs, and ensuring a smooth application experience. Key Responsibilities: Counsel students and parents about various universities, courses, admission requirements, and career prospects. Handle inbound and outbound calls, emails, and WhatsApp inquiries from prospective students. Follow up with leads to ensure a high conversion rate. Assist students with application procedures, visa processes, and documentation. Collaborate with partner universities to stay updated on admission criteria, deadlines, and scholarships. Maintain and update the student database and generate reports on admissions progress. Participate in education fairs, webinars, and marketing campaigns to generate leads.

Required Skills & Qualifications: Bachelor's degree in any discipline. 1-3 years of experience in student counselling, admissions, or education consulting. Strong communication and interpersonal skills. Ability to work in a target-driven environment. Proficiency in MS Office and CRM tools is a plus.

Why Join Us? Competitive salary and performance-based incentives. Opportunity to work with top universities. A dynamic and growth-oriented work environment. If you're passionate about helping students achieve their academic dreams, apply now!

• Experience with object-oriented design and languages
• Track record of building and delivering mission critical, 24x7 production software systems
• Experience architecting systems on AWS platform a strong plus
• Be able to deal with ambiguity and independently drive, design, and implement large scale software solution
• Proven track record of taking ownership and driving results on technical projects
• Ability to handle multiple competing priorities in a fast-paced environment
• Technical aptitude to quickly grasp complex technical issues and communicate directly with technical teams
• Knowledge of professional software engineering practices and best practices for the full software development life cycle (SDLC), including coding standards, code reviews, source control management, build processes, testing, and operations

Responsibilities

• Develop and execute a long-term product roadmap and architecture while balancing short term commitments
• Handling the entire SDLC. 
• Own the architecture SCOT product platforms to drive business results. 
•  Be a visible leader to drive and own the architecture and design of some of the most advanced & complex software systems / products in the industry to create company wide impact 
•  Be an operational and technical leader with a passion for distributed systems, cloud service development, deployment and delivery. Accountable for solutioning, design, architecture, for the ease of evolution, quality of the systems, performance, scalability, availability characteristics, NFRs and limitations of the systems. Should be willing to be hands-on and spend time actively developing parts of the systems. 
•  Envision and develop the long-term architectural direction, with emphasis on platforms/ reusable components while adopting a nimble delivery process.
•  Establish structures and processes that ensure a high level of quality and reliability and extensibility of deliverables .
•  Drive the creation of next generation extensible web, mobile and fashion commerce platforms, security protocols, customisation and tools to support continuous scaling, internationalisation and platform extensions. 
•  Drives code and design reviews of components / systems / products in scope and drives the architectural governance for them 
•  Set directional paths for the department for adoption of new technology stacks for solving business problems 
• Work with product management, business stakeholders and other engineering leaders to help define mid-term, long-term roadmaps and shape business directions
•  Initiate and deliver leadership training within the engineering organisation and drive the growth of leaders to create a strong leadership bench.
• Follow coding standards, unit-testing, code reviews etc.
• Follow release cycles and commitment to deadlines. 
• Lead by example through innovation. 
• Build and nurture a team of software developers
•  Shape team goals by developing a deep understanding of our business processes and success criteria
•  Develop and execute a long-term architecture while balancing short term commitments
•  Work closely with the team to architect and develop the best technical design and approach to solve complex problems
• Effectively partner with engineering and non-engineering groups across the organization to deliver on own goals
• Work closely  to architect and develop the best technical design and approach to solve complex problems. 
• Take the accountability of the overall health of the products you build, and predictability of the deliverables
• Effectively partner with engineering, product and business stakeholders across the organization to co-define and deliver on goals.

Intro

Our data and risk team is the core pillar of our business that harnesses alternative data sources to guide the decisions we make at Rely. The team designs, architects, as well as develop and maintain a scalable data platform the powers our machine learning models. Be part of a team that will help millions of consumers across Asia, to be effortlessly in control of their spending and make better decisions.

What will you do
The data engineer is focused on making data correct and accessible, and building scalable systems to access/process it. Another major responsibility is helping AI/ML Engineers write better code.

• Optimize and automate ingestion processes for a variety of data sources such as: click stream, transactional and many other sources.

• Create and maintain optimal data pipeline architecture and ETL processes
• Assemble large, complex data sets that meet functional / non-functional business requirements.
• Develop data pipeline and infrastructure to support real-time decisions
• Build the infrastructure required for optimal extraction, transformation, and loading of data from a wide variety of data sources using SQL and AWS big data' technologies.
• Build analytics tools that utilize the data pipeline to provide actionable insights into customer acquisition, operational efficiency and other key business performance metrics.
• Work with stakeholders to assist with data-related technical issues and support their data infrastructure needs.
  
  

What will you need
• 2+ hands-on experience building and implementation of large scale production pipeline and Data Warehouse
• Experience dealing with large scale

• Proficiency in writing and debugging complex SQLs
• Experience working with AWS big data tools
  • Ability to lead the project and implement best data practises and technology

Data Pipelining

• Strong command in building & optimizing data pipelines, architectures and data sets
• Strong command on relational SQL & noSQL databases including Postgres
• Data pipeline and workflow management tools: Azkaban, Luigi, Airflow, etc.

Big Data: Strong experience in big data tools & applications

• Tools: Hadoop, Spark, HDFS etc
• AWS cloud services: EC2, EMR, RDS, Redshift
• Stream-processing systems: Storm, Spark-Streaming, Flink etc.
• Message queuing: RabbitMQ, Spark etc
  
  

Software Development & Debugging

• Strong experience in object-oriented programming/object function scripting languages: Python, Java, C++, Scala, etc
• Strong hold on data structures & algorithms

What would be a bonus

• Prior experience working in a fast-growth Startup
• Prior experience in the payments, fraud, lending, advertising companies dealing with large scale data