About MyOperator:
MyOperator is India's leading cloud communications provider, empowering over 10,000 businesses across diverse industries with innovative SaaS solutions. Our offerings include Cloud Call Center, IVR, Toll-free Numbers, Enterprise Mobility, WhatsApp Business Solutions, and Heyo Phone. We are dedicated to delivering excellence through cutting-edge technology and exceptional customer service.
About the Role:
Are you a results-driven and detail-oriented professional with a strong understanding of telecom regulations and backend operations? We are seeking a dynamic Compliance Analyst - Operations to take ownership of backend operations, vendor management, and ensure full adherence to telecom-related compliances.
This role requires a deep understanding of telecom infrastructure, data center operations, and regulatory frameworks. You will be instrumental in driving compliance, optimizing operational processes, supporting strategic business growth, and mitigating potential operational and compliance risks.
Key Responsibilities:
- Regulatory Compliance: Ensure adherence to all telecom-related laws, licenses, and regulatory guidelines (TRAI, DoT, etc.). Stay updated on compliance mandates, coordinate audits and filings, and manage relationships with regulatory bodies.
- Telecom Procurement & Vendor Management: Conduct end-to-end procurement of telecom resources and services, ensuring cost efficiency, SLA adherence, and compliance in vendor contracts. Develop and execute vendor management strategies including evaluation, onboarding, contract compliance checks, and performance reviews.
- Data Center Operations: Oversee procurement and resource planning for data center infrastructure, monitor performance, identify areas for optimization and regulatory alignment, and ensure adherence to relevant security standards.
- Vendor Governance: Develop and execute vendor management strategies including evaluation, onboarding, contract compliance checks, and performance reviews. Manage relationships with key vendors.
- Asset & Infrastructure Troubleshooting: Manage technical troubleshooting, minimize downtime, and ensure preventive maintenance protocols for telecom infrastructure and data centers.
- Ticketing & Issue Resolution: Handle operational queries via ticketing system, conduct root cause analysis, and suggest process improvements.
- SOPs & Process Development: Define, document, and suggest Standard Operating Procedures (SOPs) across telecom, compliance, and operations functions. Identify opportunities for automation in operational processes.
- Data Management & Reporting: Collect and analyze data from internal and external sources to support management decision-making. Develop dashboards and reports for operational visibility and monitor Key Performance Indicators (KPIs) for backend operations and compliance.
- Cross-functional Collaboration: Work with internal teams to align operational strategies with business objectives and compliance standards.
- Audit & Cost Optimization Support: Assist in telecom/vendor audits (internal and external) and contribute to cost-efficiency initiatives across operations. Familiarity with audit frameworks is desirable.
- Risk Management & Mitigation: Identify potential operational and compliance risks and develop and implement mitigation strategies.
- Stakeholder Management: Interact and manage relationships with external stakeholders like regulatory bodies and auditors.
- Admin Oversight: Manage end-to-end admin tasks including facility coordination, vendor contracts, and support services to ensure smooth daily operations.
Requirements:
- Education: Post Graduate (MBA preferred).
- Experience: Minimum 3-5 years of experience in backend operations, with mandatory exposure to telecom infrastructure and telecom regulatory compliance.
Skills:
- Deep understanding of the telecom regulatory landscape (TRAI, DoT, etc.).
- Strong vendor management and negotiation skills, including SLA adherence.
- Knowledge of telecom and data center infrastructure operations and relevant security standards.
- Ability to design and optimize operational workflows and SOPs.
- Proficiency in MS Office (Excel, Word, PowerPoint).
- Working knowledge of data reporting tools like Google Data Studio, AWS QuickSight, etc.
- Strong communication and analytical skills.
- Experience of working with ticketing systems.
- Basic project management skills.
- Certifications: Relevant certifications (e.g., ITIL, specific telecom certifications, compliance-related certifications) are a plus.
- Understanding of SLAs and KPIs: Proven ability to understand, define, and monitor Key Performance Indicators (KPIs) for backend operations and compliance.
- Location: Candidates must be based in Delhi/NCR.
Other Requirements:
- Willingness to work flexible hours and roster-based shifts (including Sundays).
- Comfortable with a 6-day workweek.
- Location: Work-from-office (Noida, Sector 2).
- Willing to travel to data centers across India when needed.
- Flexibility in communication with both technical and non-technical stakeholders.
- Proactive and solution-oriented approach to challenges.
Benefits:
- Competitive salary aligned with industry standards and experience.
- Opportunity to work at the intersection of compliance, operations, and telecom infrastructure.
- Exposure to strategic and high-impact operational roles across telecom and data center verticals.
- A dynamic and collaborative work environment with growth potential.
- On-the-job learning in telecom regulations, infra compliance, and vendor governance.
- Potential for growth within the organization.
- Exposure to new and innovative technologies in the telecom and data center space (if applicable).
- Specific training opportunities in telecom regulations or technologies (if applicable).
Shubham Vishwakarma
Full Stack Developer - Averlon
About MyOperator - VoiceTree Technologies
About
MyOperator is India's cloud communications leader trusted by 10000+ businesses. MyOperator offers an omni-channel SAAS platform with:
- Cloud Call Center/ Contact Center Software
- WhatsApp API
- IVR and Toll-free Number
- Multi-store telephony
- Enterprise Mobility
MyOperator has been adopted by 10000+ businesses including IRCTC, Razorpay, Amazon, PwC, E&Y, Apollo and more.
MyOperator has been rated as a champion in India's cloud communications segment(Software Suggest), awarded for ease of use by Capterra and for exceptional customer service at UBS India BPO Conclave.
In 2022, MyOperator launched SMB focused conversation app Heyo Phone backed by super-angels Amit Chaudhary (Lenskart), Aakash Chaudhry(Aakash-Byjus)
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Location Gurgaon (open to Travel)
Experience: 3-7 year in Retail Store Design (Architect)
Salary: 8-15 LPA
Industry Retail/Fashion
Qualification: Bachelors in architecture or master in architecture
Technical Skills Required: AutoCAD, Photoshop, 3D Max (Preferred), MS office
Must have experience in Apparel Retail Store designing.
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Role: Java Full Stack Developer
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Work Sites: Until March 2024 Hebbal & thereafter from Devanahalli
Key Skills: Java, Full Stack, Microservices, Springboot, Spring, JavaScript, HTML/CSS, Angular, Cloud (Azure or AWS), DevOps, Database
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ALTERNATE TITLES HR Consultant
DEPARTMENT Human Resources
COMPANY Project Eagle
REPORT TO Senior Management
Your role as an HR Generalist will be far from one-dimensional. You’ll undertake a wide range of HR tasks, like organising trainings, administering employee benefits and leaves and crafting HR policies. You will use HRIS to ensure all employee records are up-to-date and confidential. And you’ll also act as the main point of contact for employees’ queries on HR-related topics.
The ideal HR Consultant will possess in-depth knowledge of HR management. They will have experience in consulting as well as dealing with actual HR issues. The goal is to ensure the HR department’s operations will be running smoothly and effectively to deliver maximum value to the client's organisation as a whole.
ABOUT COMPANY
Founded in 2020 by Tarang Sanghi under the innovation lab Project X, Project Eagle is a full-service talent acquisition, and management consultancy based in Jaipur, RJ (India) at its stealth-startup phase.
Every successful organisation is formed with effective teamwork. We fetch the essential talent and put it in the right place with our lens. It is our intrinsic ability to listen to the client's specific talent requirements, and meet and exceed their expectations.
Backed with cutting edge technology, proprietary database and a passionate team, is a combination that you won’t find anywhere else. We are here to change the way people perceive HR. The new-age HR is cool, vibrant and instrumental in getting people the jobs they love. We have only just begun!
Currently, we are putting together a team of the best and the brightest! We look forward to receiving your application!!
ABOUT DEPARTMENT
In People (you probably know us better as "Human Resources"), we "find them, grow them, and keep them". Put people first and success will follow. On our people-focused teams—Talent Acquisition, Human Resources and Resource Management—we aim to create an environment where our people can learn, develop, achieve, and grow. From the first interview to a person’s last day, we are here to guide, listen, and help our people have a valuable and inspiring experience.
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- Assist in the development of new HR products and services.
Environment Consulting Startup
Fresh / Established You are the first person on team.
AREA OF RESPONSIBILITIES*
Strategy & advice
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- Conduct research (data collection, surveys etc.) to identify the root cause. Develop and implement HR policies, systems and processes or make modifications to address issues.
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- Select and implement suitable HR technology.
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- Conduct recruiting, onboarding, training, off-boarding, and management of personnel.
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- Initiate and lead human resource programs and projects
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- Organize training & development initiatives
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- Motivating, developing, and directing people as they work. Identifying the best people for the job.
- Undertake tasks around performance management.
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Gather and analyse data with useful HR metrics, like time to hire and employee turnover rates.
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Requirements
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- Education & Work experience** - Relevant degree in HR Management. Additional HR trainings will be a plus. Experience in project management preferably HR related.
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Nature / Personality
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- Understanding of research methods and analysis.
Benefits
We offer competitive compensation and benefits.
Job Description: Will have to get more business to the Company, Meetings with the clients, followed by sales.
Will Handle Chennai Region.
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