
About MyOperator:
MyOperator is India's leading cloud communications provider, empowering over 10,000 businesses across diverse industries with innovative SaaS solutions. Our offerings include Cloud Call Center, IVR, Toll-free Numbers, Enterprise Mobility, WhatsApp Business Solutions, and Heyo Phone. We are dedicated to delivering excellence through cutting-edge technology and exceptional customer service.
About the Role:
Are you a results-driven and detail-oriented professional with a strong understanding of telecom regulations and backend operations? We are seeking a dynamic Compliance Analyst - Operations to take ownership of backend operations, vendor management, and ensure full adherence to telecom-related compliances.
This role requires a deep understanding of telecom infrastructure, data center operations, and regulatory frameworks. You will be instrumental in driving compliance, optimizing operational processes, supporting strategic business growth, and mitigating potential operational and compliance risks.
Key Responsibilities:
- Regulatory Compliance: Ensure adherence to all telecom-related laws, licenses, and regulatory guidelines (TRAI, DoT, etc.). Stay updated on compliance mandates, coordinate audits and filings, and manage relationships with regulatory bodies.
- Telecom Procurement & Vendor Management: Conduct end-to-end procurement of telecom resources and services, ensuring cost efficiency, SLA adherence, and compliance in vendor contracts. Develop and execute vendor management strategies including evaluation, onboarding, contract compliance checks, and performance reviews.
- Data Center Operations: Oversee procurement and resource planning for data center infrastructure, monitor performance, identify areas for optimization and regulatory alignment, and ensure adherence to relevant security standards.
- Vendor Governance: Develop and execute vendor management strategies including evaluation, onboarding, contract compliance checks, and performance reviews. Manage relationships with key vendors.
- Asset & Infrastructure Troubleshooting: Manage technical troubleshooting, minimize downtime, and ensure preventive maintenance protocols for telecom infrastructure and data centers.
- Ticketing & Issue Resolution: Handle operational queries via ticketing system, conduct root cause analysis, and suggest process improvements.
- SOPs & Process Development: Define, document, and suggest Standard Operating Procedures (SOPs) across telecom, compliance, and operations functions. Identify opportunities for automation in operational processes.
- Data Management & Reporting: Collect and analyze data from internal and external sources to support management decision-making. Develop dashboards and reports for operational visibility and monitor Key Performance Indicators (KPIs) for backend operations and compliance.
- Cross-functional Collaboration: Work with internal teams to align operational strategies with business objectives and compliance standards.
- Audit & Cost Optimization Support: Assist in telecom/vendor audits (internal and external) and contribute to cost-efficiency initiatives across operations. Familiarity with audit frameworks is desirable.
- Risk Management & Mitigation: Identify potential operational and compliance risks and develop and implement mitigation strategies.
- Stakeholder Management: Interact and manage relationships with external stakeholders like regulatory bodies and auditors.
- Admin Oversight: Manage end-to-end admin tasks including facility coordination, vendor contracts, and support services to ensure smooth daily operations.
Requirements:
- Education: Post Graduate (MBA preferred).
- Experience: Minimum 3-5 years of experience in backend operations, with mandatory exposure to telecom infrastructure and telecom regulatory compliance.
Skills:
- Deep understanding of the telecom regulatory landscape (TRAI, DoT, etc.).
- Strong vendor management and negotiation skills, including SLA adherence.
- Knowledge of telecom and data center infrastructure operations and relevant security standards.
- Ability to design and optimize operational workflows and SOPs.
- Proficiency in MS Office (Excel, Word, PowerPoint).
- Working knowledge of data reporting tools like Google Data Studio, AWS QuickSight, etc.
- Strong communication and analytical skills.
- Experience of working with ticketing systems.
- Basic project management skills.
- Certifications: Relevant certifications (e.g., ITIL, specific telecom certifications, compliance-related certifications) are a plus.
- Understanding of SLAs and KPIs: Proven ability to understand, define, and monitor Key Performance Indicators (KPIs) for backend operations and compliance.
- Location: Candidates must be based in Delhi/NCR.
Other Requirements:
- Willingness to work flexible hours and roster-based shifts (including Sundays).
- Comfortable with a 6-day workweek.
- Location: Work-from-office (Noida, Sector 2).
- Willing to travel to data centers across India when needed.
- Flexibility in communication with both technical and non-technical stakeholders.
- Proactive and solution-oriented approach to challenges.
Benefits:
- Competitive salary aligned with industry standards and experience.
- Opportunity to work at the intersection of compliance, operations, and telecom infrastructure.
- Exposure to strategic and high-impact operational roles across telecom and data center verticals.
- A dynamic and collaborative work environment with growth potential.
- On-the-job learning in telecom regulations, infra compliance, and vendor governance.
- Potential for growth within the organization.
- Exposure to new and innovative technologies in the telecom and data center space (if applicable).
- Specific training opportunities in telecom regulations or technologies (if applicable).

About MyOperator - VoiceTree Technologies
About
MyOperator is India's cloud communications leader trusted by 10000+ businesses. MyOperator offers an omni-channel SAAS platform with:
- Cloud Call Center/ Contact Center Software
- WhatsApp API
- IVR and Toll-free Number
- Multi-store telephony
- Enterprise Mobility
MyOperator has been adopted by 10000+ businesses including IRCTC, Razorpay, Amazon, PwC, E&Y, Apollo and more.
MyOperator has been rated as a champion in India's cloud communications segment(Software Suggest), awarded for ease of use by Capterra and for exceptional customer service at UBS India BPO Conclave.
In 2022, MyOperator launched SMB focused conversation app Heyo Phone backed by super-angels Amit Chaudhary (Lenskart), Aakash Chaudhry(Aakash-Byjus)
Company video


Connect with the team
Similar jobs


Mandate Skills:
- 3 - 7 years of experience in cloud-native applications (Azure strongly preferred) using Python.
- Thorough understanding of Object-Oriented Programming (OOP) design and practices.
- Strong RDBMS experience (PostgreSQL, MS SQL etc.) designing tables & writing queries.
- Great command of design patterns (especially integration design patterns)
In this role, you will be entrusted with the art of design
Technical Competency :
● Translating wireframes and experiences into highly-polished visual composites
with a user-centered design methodology,
● Building beautiful and engaging user interfaces according to user needs,
business requirements and technical constraints,
● Mentoring less experienced designers and improving internal processes.
● Ensure the technical feasibility of UI/UX designs
● Assure that all user input is validated before submitting to back-end
● Collaborate with other team members and stakeholders
● Ability to multitask and work in a fast-paced environment.
Interpersonal skills :
● Must be comfortable working in a team and independently when required.
● Must be disciplined, proactive, and self-motivated
● Needs to have problem-solving and analytical skills
● Good to have previous experience of direct client interaction for project brief
and updates
What You Need To Apply:
● Have 1+ years of experience as a UI Designer
● Have outstanding UI portfolio with commercial web or mobile projects,
● Can lead and drive younger UI designers
● Are able to create interactive design and high fidelity prototypes,
● Can share your knowledge and improve internal processes,
● Have a high command of written and spoken English
● Have exceptional communication skills and team-working skills,
● Have a strong social portfolio.
● Basic knowledge of image authoring tools, to be able to crop, resize, or perform small adjustments on an image. Familiarity with tools such as Gimp or Photoshop is a plus.
● Self-motivated with the ability to work independently or jointly in a
self-directed way.
● Proven analytical and problem-solving capabilities
● Keen attention to detail
● Strong work ethic and desire to build industry-leading products
● Proactive instead of reactive
● Looking for ways to improve self and projects
What will you be doing at Enalo?
- Understand the problem statement and derive potential product solutions.
- Conduct market research, competitor analysis and user research.
- Collaborate with multiple teams to take the product forward.
- Participate in product strategy, build a roadmap and execute to bring products to life.
- Manage product requirement definition and feature identification for future initiatives, including documentation of prioritized feature sets and use cases.
- Lead the development and QA teams at the appropriate times to realise the goals of the product.
- Own scrum and all the related activities like sprint planning, and release.
- Create user stories and use cases for product features.
- Look for roadblocks and mitigate risks.
- Organize daily stand-ups, brainstorming and review sessions.
- Maintain backlogs and prioritize them effectively.
- Experience the product as an end-user and identify gaps to make the product better. And ensure users can see the value of the product!
- Craft product presentations and do demos.
- Define product metrics and speak through data.
- Be a driving force in assembling the resources necessary to ship high-impact products and features, and facilitate communication throughout the development process.
- Work with the release process and support teams to ensure that the product is released successfully and any issues in production are resolved quickly.
- Measure and analyse the success of a product or feature using internal tools as well as tools like Google Analytics
- Efficiently manage agile development of the product.
- Contribute to the product's 'Go To Market' Strategy.
Skills required :
- Strong familiarity with product development, user flows and UI experience.
- Proven ability to successfully manage all phases of the product development lifecycle.
- Expertise with web/mobile analytic tools.
- Excellent organizational, statistical, strategic thinking, problem-solving, analytical, written and oral presentation and communication skills.
- Strong understanding of agile management (Scrum).
- Ability to break the ground through research and data analysis.
- Good collaboration, design thinking and presentation skills.
- Affinity to marketing.
- Preferred experience in product development as an engineer
- Preferred experience in a product company
- Experience in building or working with an early-stage tech product startup would be a plus.
- Excellent organizational, statistical, strategic thinking, problem-solving, analytical, written and oral presentation and communication skills.
- Experience in B2B SaaS/Payments will be added advantage.
Software Test Engineer (Manual & Automation)
We are looking for a skilled Software Test Engineer to join our team. The ideal candidate should have experience in both manual and automation testing, with a strong attention to detail and the ability to work in a fast-paced environment.
Responsibilities:
1. Develop and execute test cases, scripts, plans, and procedures (manual and automated) to ensure the quality of software products
2. Identify, record, document thoroughly, and track bugs
3. Perform thorough regression testing when bugs are resolved
4. Collaborate with cross-functional teams to ensure quality throughout the software development life cycle
5. Investigate the causes of non-conforming software and provide solutions
Requirements:
1. Bachelor's degree in Computer Science, Engineering, or related field
2. 2-3 years of experience in software testing in both manual & automation
3. Strong knowledge of software QA methodologies, tools, and processes
4. Experience in writing clear, concise, and comprehensive test plans and test cases
5. Hands-on experience with both white box and black box testing
6. Experience working in an Agile/Scrum development process
7. Experience with performance and security testing is a plus
8. Strong analytical and problem-solving skills
9. Excellent communication and teamwork skills


Roles & Responsibilities:
3+ years of experience developing mobile apps. Experiencing fine tuning applications to improve performance and memory utilization. Thorough understanding of iOS development for iPhone, iPod Touch, and iPad devices. Experience of design and development of iOS applications, preferably in an Enterprise setting Proficient with Xcode, Objective-C, and Cocoa Touch Experience with iOS frameworks such as Core Data, SQLite, MapKit, UIKit, Core Location, etc. String knowledge in Restful, SOAP APIs to connect iOS applications to back-end services Strong knowledge of Storyboard, Autolayout, ARC. Experience of design and development of iOS applications, preferably in an Enterprise setting Proficient with Xcode, Objective-C, and Cocoa Touch. experience with iOS frameworks such as Core Data, SQLite, MapKit, UIKit, Core Location, etc Experience with offline storage, threading, multitasking, and performance and memory tuning with tools (such as Instruments). Understanding of Apple’s design principles and interface guidelines Knowledge of low-level C-based libraries is preferred Knowledge of Graph APIs is preferred. Familiarity with cloud message APIs, Local and push notifications Proficient understanding of code versioning tools (such as Git, TFS or SVN) Familiarity with continuous integration.
Candidate Required:
Excellent communication skills Be an effective Team Leader and should be able to handle and lead a team with effective delegation. Proficient in mobile app UI development and best practices Ability to understand that business needs may shift your priorities and adjust accordingly Exceptional written and oral communication skills. Exceptional interpersonal skills, with a focus on listening and questioning skills. Proven analytical and problem-solving abilities. Ability to effectively prioritize and execute tasks in a high-pressure environment.


● Deep knowledge and hands-on experience of Java & UI stack.
● Proficient experience of web technologies, frameworks and tools like HTML, CSS, JavaScript, React, NodeJS, XML, jQuery, Spring, etc.
● Should be well versed with State Management, Redux, Reducers, Java Script, CSS in ReactJS/UI
● Practical experience of test-driven development and constant refactoring in continuous integration environment.
● Experience in Oracle PL/SQL programming is required, knowledge of SQL and relational databases
● Experience working in an agile team, practicing Scrum, Kanban, or XP
● Experience of performing Functional Analysis is highly desirable.
● Excellent communication and teamwork skills.
People skills:
● End to end ownership in driving team towards delivery.
● Performance and productivity orientation to promote high-quality results.
● Profound analytical skills and problem-solving abilities.
● Good communication and excellent interpersonal skills.
● Pro-active and flexible working approach.
● Ability to think outside the box to resolve problems.
● Efficient and well organized, detail oriented.


Full Stack Software Developers are required to work in teams with other Front and Back end Developers to ensure all elements of the software creation are realized optimally. This requires excellent appreciation of art and engineering, as well as communication and interpersonal skills.
You'll be working for a New Delhi based Advertising Agency, founded by successful executives with proven track record.
Responsibilities
● Develop new interface between various software components
● Build reusable code and libraries for future use
● Ensure the technical feasibility of the design
● Optimize application for maximum speed and scalability
● Assure that all user input is validated before submitting to back-end
● Collaborate with other team members and stakeholders
Skills And Qualifications
● English is a must.
● Proficient in cross-platform front-end design and tools for web and mobile.
● Proficient understanding of web markup, including HTML5, CSS3
● Basic understanding of server-side CSS pre-processing platforms, such as LESS and SASS
● Proficient understanding of client-side scripting and JavaScript frameworks, including jQuery
● Note: Every developer is expected to have a proficient knowledge of JavaScript/Typescript
● Good understanding of various JavaScript libraries and frameworks, especially AngularJS,
● Good if you have understanding of asynchronous request handling, partial page updates, and PWAs ( Progressive Web Apps )
● Proficient understanding of cross-browser compatibility issues and ways to work around them.
● Proficient understanding of code versioning tools, such as Git
● You will be working with cutting-edge technologies, so a good understanding of the following software components/architecture will be helpful: NODEJS
Education : BS Computer Science or Equivalent




