AM - Customer Relations

at InstantPay

DP
Posted by Shailendra Agarwal
icon
Delhi, Gurugram, Noida
icon
3 - 5 yrs
icon
₹2L - ₹4L / yr
icon
Full time
Skills
Customer Success
Client Servicing
Communication Skills
Customer Relationship Management (CRM)
Data Analytics
Operations
Team Management
Job brief We are looking for Asst. Manager - Customer Relations who is experienced enough to provide excellent customer service and to promote this idea throughout the organisation. The goal is to keep the helpdesk running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations. The Asst. Manager - Customer Relations sets the vision, direction, and culture of his team by managing individual and team performance expectations and goals, maintaining singular focus on ensuring and improving customer satisfaction, by identifying broader customer impacting issues and implementing solutions to drive quality and productivity, while achieving real time desired service levels. Responsibilities Develop service procedures, policies and standards Identifying customer impacting issues, working out and implementing solutions and process improvements to increase customer satisfaction rate Take ownership as a Nodal Officer of the escalated issues and ensure speedy resolution Organize, prioritize and schedule issues based on the severity of the issue Focus on SLA management, quality and customer experience Keep accurate records and documents of customer service actions and discussions Analyse statistics and compile accurate reports Assist in developing and implementing training programs to improve the quality and productivity of the team Expected to be 2nd in line to the Operations managers and at times might be required to perform delegated duties of Operations Manager Carrying out supervisory responsibilities in line with the organization’s policies Requirements Proven working experience in providing customer service support and team management Direct experience in support operations Demonstrated ability to direct and manage a group of people Strong client-facing, interpersonal and communication skills Advanced troubleshooting and multi-tasking skills Ability to handle complex and ambiguous scenarios Can adapt well to changing circumstances, direction, and strategy Ability to support business and provide solutions to customer pain points Proven ability to manage reporting and analysis Ability to effectively and efficiently complete difficult goals or assignments Confident in using Microsoft Office especially Excel and Powerpoint Advanced computer skills using a variety of programs highly desired Round the clock availability, including willingness to work on weekends, and outside of the "standard" work day Bachelor’s degree, preferred Project Management & knowledge of Six Sigma/Lean Processes, MBA is a plus
Read more

About InstantPay

InstantPay is a digital payments platform which is aggregating a host of services and distributing them to consumers through a network of local stores and vendors present across India.

Read more
Founded
2013
Type
Services
Size
20-100 employees
Stage
Profitable
View full company details
Why apply to jobs via Cutshort
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly. No 3rd party agencies here.
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
2101133
Matches delivered
3712187
Network size
15000
Companies hiring

Similar jobs

Senior Sales Manager (from SAAS, E-com or Fintech background)

at A fast-growing SaaS commerce company based in Bangalore

Agency job
via Jobdost
LinkedIn
Hubspot
Customer Relationship Management (CRM)
Sales
Sales strategy
Business Development
B2B Sales
icon
Bengaluru (Bangalore)
icon
8 - 10 yrs
icon
₹12L - ₹18L / yr

What is the role?

The role will be focused on the frontend in the sales function. You will be responsible for  acquiring new customers and create a pipeline for enterprise accounts. This will be a IC and enterprising opportunity, in a start-up environment, so we are looking for a motivated self-starter.

Delhi and Mumbai

Key Responsibilities

  • Creating a list of enterprise accounts and win them with consultative sales approach
  • Pitch the company and its products through rigorous prospecting
  • Strike and initiate conversations with high-profile personas in prospective companies.
  • Mapping market and innovate in outbound approach
  • Excellent presentation and sound understanding on 
  • Maintain discipline in CRM update , customer engagement and company policies

What are we looking for?

An enthusiastic individual from SAAS, E-com, Fintech or entrepreneurial background

  • 8-10 years of B2B India Sales.
  • Graduate in any stream or an equivalent educational qualification.
  • Have a basic knowledge of technology and a detailed understanding of India sales and market
  • Excellent communication and interpersonal skills.
  • Well versed in using tools such as LinkedIn, HubSpot, etc.
  • Be self-motivated, data-driven, and result-oriented.

Who will you work with?

You will work with the Sales team and report to the President - Sales and BD.

What can you look for?

A wholesome opportunity in a fast-paced environment that will enable you to juggle between concepts, yet maintain the quality of content, interact and share your ideas and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the comprehensive benefits.

We are

A fast-growing SaaS commerce company based in Bangalore with offices in Delhi, Mumbai, SF, Dubai, Singapore, and Dublin. We have three products in our portfolio: Plum, Empuls and Compass. Works with over 1000 global clients. We help our clients in engaging and motivating their employees, sales teams, channel partners and consumers for better business results.

Read more
Job posted by
Mamatha A

Techno-Functional Business Analyst

at Gormalone LLP

Founded 2017  •  Products & Services  •  20-100 employees  •  Bootstrapped
Documentation
Business Analysis
.NET
Java
Agile/Scrum
Office 365
Adobe
Analytical Skills
XML
API
Business requirements
Requirement Analysis
SQL
Technical Architecture
Requirements elicitation
Relational Database (RDBMS)
Adobe XD
Communication Skills
Corporate Communications
Modeling Verification
methodology development
DevStacks
icon
Bengaluru (Bangalore)
icon
0 - 2 yrs
icon
₹4L - ₹10L / yr

Techno-functional BA

 

 

GormalOne is a social impact enterprise focused on farmer centric projects. Our vision is to make farming highly profitable for the smallest farmer, thereby ensuring India's “Nutrition security”. Our mission is driven by use of advanced technology. Our technology will be highly user-friendly, for the majority of farmers, who are digitally naive. We are looking for people, who are keen to use their skills to transform farmers' lives. You will join a highly energised and competent team which works on advanced global technologies such as OCR, facial recognition, AI-led disease prediction amongst others.

We are looking for a Techno-functional BA to bridge the gap between IT and business teams. You will be responsible for engaging with business leaders to gather functional requirements and document processes. A BA is then responsible for conveying the functional requirements to developers, helping them determine the technical requirements for the work.

 

 

Responsibilities

  • Should be quick to understand what business does and how it does and determine how to improve existing business processes.
  • Identify the steps or tasks to support the implementation of new features & design the new features to implement. 
  • Analyse the impact of implementing new features and implement the new features.
  • Generation of technical Design Documents and changing them as per the required changes proposed.
  • Validating product bug fixing solutions for production issues are raised on daily basis and handing over to the business team after initial testing.
  • We are looking for a Techno-Functional analyst, who should be good in technical skills like SQL, PL/SQL, APIs, Report and XML publishers.
  • New business requirement analysis to find the GAP and resolution for smooth business operations.
  • Able to translate functional requirements into technical specifications and to gather and document development requirements.
  • Work with Business Development Teams and business users to resolve customer support issues and Project work you are doing.
  • Involve in QA cycle User acceptance testing.
  • Training end-users regarding application functionalities.
  • Follow the Scrum process, participate in Scrum ceremonies and follow the incremental delivery model

Basic Requirements

  • 1-2 years of relevant experience in a similar role. 
  • Proven experience with business and technical requirements analysis, elicitation, modelling, verification, and methodology development.
  • Demonstrated understanding of .Net/Java, Relational Databases, and dev stacks.
  • Experience in UI/UX best practices and familiarity with Designing tools like Adobe XD etc.
  • Excellent analytical, mathematical, and creative problem-solving Logical and efficient, with keen attention to detail.
  • Excellent listening, interpersonal, written, and oral communication The ability to communicate with stakeholders and work closely with them to determine acceptable solutions.
  • Experience creating detailed reports and giving presentations and competency in Microsoft applications including Word, Excel, PowerPoint, and Outlook.
  • Highly self-motivated and able to effectively prioritize and execute tasks while under pressure. 
  • Excellent planning, organizational, and time management skills.
  • Willing to travel to customer location.

 

 

Preferred Requirements

  • A bachelor’s degree in engineering CS/IT or related field.
  • Knowledge of integrating with Web Services, XML(Extensible Markup Language), and other API(Application Programming Interface) to transfer the data - from source and target, in addition to the database.
  • Knowledge in Dairy domain.
Read more
Job posted by
Dhwani Rambhia

Influencer outreach Manager

at LetsInfluence

Founded 2018  •  Services  •  0-20 employees  •  Profitable
Campaign Management
Social Media Marketing (SMM)
Community Management
Outreach
Customer Relationship Management (CRM)
Agency management
Marketing
Digital media creators
icon
Remote, Delhi, Gurugram, Mumbai
icon
1 - 3 yrs
icon
₹2L - ₹5L / yr
Roles & Responsibilities

Campaign Management- Create campaigns around unique vision, draft proposals, decide KPIs gauge the campaign’s success reach out to influencers, provide assistance to influencers while creating content
• Relationship building
• Influencer profiling, basis the associations, follower base, exclusivity, brand resonance, etc.
• Influencer Communication- Make sure that influencers receive thorough information and feedback pertaining to campaigns, outreach messages to recruit/on-board, support emails to answer their queries, reminders about the KPIs and campaign deadlines
• Co-ordination with cross-functional teams- should fit into and support the overall marketing goals, making sure that influencer content is shared with the campaign planning team
• Market Research and Trend Analysis- latest trend on social media and within the influencer community, competition tracking, constant research to ensure the trends are in sync with campaign objective
• Explore new ways to engage and foster a long-term partnership
• Explore regional KOLs/Influencer & Community Management
Read more
Job posted by
Bhawna Sethi

Visit Partners

at Linking Spaces Technologies Pvt Ltd

Founded 2016  •  Services  •  20-100 employees  •  Raised funding
Communication Skills
English Proficiency
Sales
icon
Bengaluru (Bangalore)
icon
0 - 30 yrs
icon
₹2L - ₹10L / yr
We at Settlin (https://settlin.in) have part time (weekend) openings in Bengaluru. Simple must haves:

1. A 2-wheeler
2. Good English speaking skills

The job is to make multiple trips to different places in Bengaluru (mostly in Koramangala to Whitefield range).

Per trip can fetch an easy 120/- Rs, so if you do 10 trips a day, its easy 1200 bucks. Additionally, there are incentives and also **5% revenue sharing** is ensured for any service fee that we collect as a result of these visits. On an average, you can easily make 20,000 INR per month if yo udedicate your weekends to us.

**Details:**
We are into real-estate ready-to-move-in property transactions. We provide consultancy to prospective buyers, who request visits on properties they like. The job is to accompany them for these visits. There is no sales skill involved. You can use your smartphone to log into an app, see all the visits scheduled for today, coordinate with the buyer to reach the GPS location mentioned. If the buyer seeks any answer regarding the property, just check it on the app and answer. That’s it.
When sales happen out of these visits, and we get our service fee, the same will be shared with you (5% of the fee will on an average amount to 5000/-).

**Why is it good for women:**
1. The job is a day job - 10 am to 6 pm
2. The localities that we work in are dense, popular and safe: Koramangala, HSR, BTM, ORR, Marathahalli, Whitefield, Bellandur etc
3. The customers are mostly families
4. No followups with the customer is required - Mostly one single meeting per customer
Read more
Job posted by
Sudhanshu B

Growth Manager

at Wisemonk

Founded 2020  •  Services  •  employees  •  Profitable
Customer Relationship Management (CRM)
Email Marketing
Content Marketing
Growth Hacking
Data Analytics
icon
Delhi, Gurugram
icon
1 - 3 yrs
icon
₹10L - ₹18L / yr

Responsibilities:

·      Campaign operation: Be responsible for the operation and execution of the marketing campaigns, which includes collaborating with the different business units and following SOP

·      Operational process and structure optimization: Build and run a high-efficiency daily operation system to support rapid growth of the business

·      Data monitoring: Track and report on operational performance, and build data campaign performance reporting process

·      Operational tools training: Train business units and promote the optimization of internal operations tools 

·      Email and content marketing: Create and optimize design and layouts of email marketing campaigns

·      Other related duties allocated by the team leader

 

Requirements:

·     1- 3 years of experience in CRM / lifecycle marketing preferably in the Internet or Fintech industries 

·      Possess strong awareness in advertising and user operations e.g. loyalty programs, coupons, credits, and activity management

·      Ability to use complex data to identify issues, generate hypotheses and formulate campaigns 

·      Degree or above in Marketing or data-analysis related subject 

 

Conditions:

・ Competitive salary

・ Flexible working conditions

・ Flat organisation

・ Great Locations with a highly talented and international colleagues

・ Be a part of the exciting future of the crypto-currency revolution and work on the world's no.1 crypto-currency exchange!

 

Read more
Job posted by
Jyoti Singh

Campus Ambassador

at Nupins Technology

Founded 2021  •  Products & Services  •  0-20 employees  •  Bootstrapped
Public speaking
English Proficiency
Leadership
Team Management
Teamwork
icon
Remote only
icon
0 - 1 yrs
icon
₹1L - ₹1.5L / yr

A campus ambassador is our brand ambassador in their college, and they will be responsible for 

  • Increasing brand awareness in their campus by increasing users on our platform
  • Increase social media presence of our company in their college campus by helping us find new subscribers and followers as well as events on our posts
  • Organizing seminars and webinars on their college campus
  • Indulge in active sales
Read more
Job posted by
Prem Singh

Business Analyst

at Eco transport solution Private Limited

Founded 2019  •  Services  •  20-100 employees  •  Bootstrapped
Communication Skills
Team Management
Business Analysis
icon
Gandhinagar
icon
0 - 2 yrs
icon
₹1L - ₹2L / yr
  • Assess the nature of product or service issues and resolves support problems..
  • Interact with customers to help troubleshoot and resolve complex product problems or issues.
  • Diagnose and resolve customer questions or problems over the telephone/Internet in the areas of system configurations/setup, product functionality, and bugs/enhancements.
  • .Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions
  • Leading ongoing reviews of business processes and developing optimization strategies
  • Documenting and communicating the results of your efforts.
  • Perform gap analysis, and identification of any areas for improvement within existing procedures, methods and business processes
    Perform Gap-Fit analysis
  • Prototype potential solutions for business process re-design, provide trade-off information and suggest recommended course(s) of action
  • Develop functional and technical specifications for delivering new and maintaining existing business applications.
  • Act as a subject matter expert with regards to business needs and application design related activities. This may include leading configuration and design reviews within a project team .
  • Should act as the liaison between the client business units and IT and lead the Business Requirements Gathering process to elicit the true needs of the client
Interact with other IT functional units to clarify and build applications that meet a business units objectives
Read more
Job posted by
Lejitha Nair

Content Writer Intern

at Technovation

Founded 2018  •  Services  •  20-100 employees  •  Bootstrapped
Content Writing
Creative Writing
English Proficiency
Blogging
Copy Writing
Communication Skills
Digital Marketing
icon
Jaipur
icon
0 - 1 yrs
icon
₹2,000 - ₹10,000 / mo
The duration of this internship is ____2 months.
Read more
Job posted by
JOSE ANTONY

Business Developer

at Techmozer International FZE

Founded 2016  •  Services  •  20-100 employees  •  Profitable
Business Development
Client Servicing
Sales
Presales
Salesforce
icon
NCR (Delhi | Gurgaon | Noida)
icon
0 - 2 yrs
icon
₹1L - ₹3L / yr
We as a startup name MoversZone.com is one of the fastest growing logistics marketplace platform in UAE where customers submit their relocation requirements and connect to Movers & Packers in their area. Moverszone.com is one of the first web platforms in the middle east focused completely on Movers & Packers.It helps users save by getting multiple quotes from the vendor and give them a choice to select the best in terms of price and service. The complete digital experience helps users find, select and review the best relocation companies in one place and from the comfort of their home or office. MoversZone.com is operated by TechMozer International FZE, a company located in Dubai Silicon Oasis. Summary of Responsibility:- We're looking for Offshore Vendor Relationship Managers for one of UAE's fastest growing logistics marketplace and digital platform company. The primary role of Vendor Manager will be to build and maintain the relationship with top-tier relocation companies in logistics spaces and helping them maximize the offerings by these companies from the platform. They would be involved in the entire relationship management process- from identifying new leads, setting up meetings, finalizing agreements to close deals, post sales servicing of clients like sending reports, a positioning of products etc. and deepening of existing relationships. The role is target based and initial responsibilities will include but not limited to identifying and generating new contacts in logistics companies.Simultaneously, a portfolio of existing partner companies will also be given for day-to-day management and deepening of relationship by cross-selling other value added products. Being a part of Vendor Management it allows you to build and maintain a relationship with top-tier relocation companies in logistic spaces. You will be constantly working with and communicating with the vendors and try to onboarding with the new members. Here you have to gain the commitment of your vendors to assist and support the operation of the organization. Prioritizes the Long term relationship by contributing appropriate knowledge or resource with the vendor. Responsible for enhancing business activities and must be good in negotiating point. Roles & Responsibilities Vendor Manager would be involved in the entire relationship management process- from identifying new leads, setting up meetings, finalizing agreements to close deals. The role is target based and initial responsibilities will include but not limited to identifying and generating new contacts in logistic company
Read more
Job posted by
Bhavna Ghai

Front office staff

at SocialChamps Media Pvt. Ltd.

Founded 2015  •  Services  •  20-100 employees  •  Bootstrapped
tellecalling
Communication Skills
Presentation Skills
icon
Pune
icon
0 - 1 yrs
icon
₹1L - ₹2L / yr
Job Description Send me Jobs like this Job Designation: Front Office Staff Job Location: Shagun Developers Industry Type: Real Estate Qualification: Any Graduate or Post Graduate. Eligibility Criteria: Female Candidates only Should be fluent in Marathi, Hindi and English Experience in Hotel Industry and Travel Industry will be preferred Excellent Networking skills Make calls and follow up Always Maintain Good Telephone Etiquettes Ability to sustain a conversation and handle complaints and unpleasant customers Basic Computer / excel knowledge is a must Highly developed sense of integrity and commitment to customer satisfaction Has a pleasant, patient and friendly attitude Should have excellent telephone presentation skills and modulate the pitch so that a customer feels good about the call. Job Responsibilities: Building up a Good Image and Rapport with client Handle Different Customers - has to work on human psychology to ensure that each customer are satisfied. To call customers & explain the projects features & services on the interested clients on the online inquiries generated on our project sites. Generating Site Visits through Inbound and Outbound calls & meet the target of enquires generated telephonically. Follow-up with the customers & convince the clients to visit site office or the corporate office for further queries. Generating Daily reports of the respective projects managed. Co-ordinate with sales & marketing department for the final closure of leads.
Read more
Job posted by
Preeti Bhaskar
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
Get to hear about interesting companies hiring right now
iconFollow Cutshort
Want to apply to this role at InstantPay?
Why apply via Cutshort?
Connect with actual hiring teams and get their fast response. No spam.
Learn more
Get to hear about interesting companies hiring right now
iconFollow Cutshort