Job brief
We are looking for Asst. Manager - Customer Relations who is experienced enough to provide excellent customer service and to promote this idea throughout the organisation. The goal is to keep the helpdesk running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.
The Asst. Manager - Customer Relations sets the vision, direction, and culture of his team by managing individual and team performance expectations and goals, maintaining singular focus on ensuring and improving customer satisfaction, by identifying broader customer impacting issues and implementing solutions to drive quality and productivity, while achieving real time desired service levels.
Responsibilities
Develop service procedures, policies and standards
Identifying customer impacting issues, working out and implementing solutions and process improvements to increase customer satisfaction rate
Take ownership as a Nodal Officer of the escalated issues and ensure speedy resolution
Organize, prioritize and schedule issues based on the severity of the issue
Focus on SLA management, quality and customer experience
Keep accurate records and documents of customer service actions and discussions
Analyse statistics and compile accurate reports
Assist in developing and implementing training programs to improve the quality and productivity of the team
Expected to be 2nd in line to the Operations managers and at times might be required to perform delegated duties of Operations Manager
Carrying out supervisory responsibilities in line with the organization’s policies
Requirements
Proven working experience in providing customer service support and team management
Direct experience in support operations
Demonstrated ability to direct and manage a group of people
Strong client-facing, interpersonal and communication skills
Advanced troubleshooting and multi-tasking skills
Ability to handle complex and ambiguous scenarios
Can adapt well to changing circumstances, direction, and strategy
Ability to support business and provide solutions to customer pain points
Proven ability to manage reporting and analysis
Ability to effectively and efficiently complete difficult goals or assignments
Confident in using Microsoft Office especially Excel and Powerpoint
Advanced computer skills using a variety of programs highly desired
Round the clock availability, including willingness to work on weekends, and outside of the "standard" work day
Bachelor’s degree, preferred Project Management & knowledge of Six Sigma/Lean Processes, MBA is a plus
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Visual Designer, Neysa Networks
It’s important to me that I am able to contribute in a way that is valuable for me as well as the company. When I came across Cutshort, I was able to find a role in a completely new industry and trustworthy people to work with.
Subodh Popalwar
Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
Prachi Kodle
Senior Software Engineer (UI), DeepIntent
It was important I find work with a good tech stack at a company with good work culture and good pay. The jobs that Cutshort recommended to me felt like they were made for me!
Palak Talwar
Visual Designer, Neysa Networks
It’s important to me that I am able to contribute in a way that is valuable for me as well as the company. When I came across Cutshort, I was able to find a role in a completely new industry and trustworthy people to work with.
Companies hiring on Cutshort
About Instantpay
Founded :
2013
Type :
Services
Size :
100-1000
Stage :
Profitable
About
Instantpay is a digital payments platform which is aggregating a host of services and distributing them to consumers through a network of local stores and vendors present across India.
We are looking for an Android Developer who possesses a passion for pushing mobile technologies to the limits. This Android app developer will work with our team of talented engineers to design and build the next generation of our mobile applications. Android programming works closely with other app development and technical teams.
Responsibilities
Design and build advanced applications for the Android platform
Collaborate with cross-functional teams to define, design, and ship new features
Work with outside data sources and APIs
Unit-test code for robustness, including edge cases, usability, and general reliability
Work on bug fixing and improving application performance
Continuously discover, evaluate, and implement new technologies to maximize development efficiency
Requirements
Absolutely required to be proficient in English (both speaking and writing). BS/MS degree in Computer Science, Engineering or a related subject
Proven software development experience and Android skills development
Proven working experience in Android app development and
Have published at least one original Android app
Experience with Android SDK
Experience working with remote data via REST and JSON
Experience with third-party libraries and APIs
Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies
Solid understanding of the full mobile development life cycle.
* Strong scripting knowledge such as: Python and Shell
* Strong relational database skills especially with DB2/Sybase
* Create high quality and optimized stored procedures and queries
* Strong with scripting language such as Python and Unix / K-Shell
* Strong knowledge base of relational database performance and tuning such as: proper use of indices, database statistics/reorgs, de-normalization concepts.
* Familiar with lifecycle of a trade and flows of data in an investment banking operation is a plus.
* Experienced in Agile development process
* Java Knowledge is a big plus but not essential
* Experience in delivery of metrics / reporting in an enterprise environment (e.g. demonstrated experience in BI tools such as Business Objects, Tableau, report design & delivery) is a plus
* Experience on ETL processes and tools such as Informatica is a plus. Real time message processing experience is a big plus.
Required Experience of at least 1 year as an Immigration consultant * Managing the clients * Making cold calls * Attending direct walk-ins * converting cold calls & walk-in inquiries * Achieving the given sales target
is looking for a Sr. Category Manager to manage a group or category of digital products. The goal is to improve the sales and profitability of businesses to drive sustainable growth. Visit - stores.xoxoday.com so the interview call is more meaningful. Responsibilities: ● PL ownership: Drive and ensure 100% achievement of the targeted sales numbers of the category. ● Ensure Profitability by negotiating the best category margins, securing marketing support from brands, and focusing on delivering the budgeted top-line and bottom-line. ● Assortment planning: Ensure we have a competitive catalog compared to other players across brands and sub-categories. ● Customer Experience: Anticipate and create solutions for customer pain points. Should be able to resolve customer escalation and deliver on the expected NPS for the category. ● Category marketing: Create weekly, monthly, and quarterly calendars Have joint marketing plans signed off with partner brands, execute the plan in coordination with the internal team ● Operational efficiency: Work with cross-functional teams like CS, Finance, Sales to ensure a smooth functioning system and to be able to deliver on the required set of parameters measured across each function ● Working with customers and merchandisers and finding new ways of expanding product categories. ● Responsible for demand and supply planning both sides of the business and planning marketing and sales strategies for the category growth. ● Joint Planning with Product / Sales and Marketplace team: Work closely with the marketplace team to ensure sufficient visibility to our products and jointly participate in the marketing events conducted on the platform. Following skills are mandatory: 1. 3-7 years of experience in global category roles, preferably digital categories. 2. Hands-on in Sales, Operations, and Category Management. 3. Strong analytical aptitude in problem-solving, multi-tasker, critical thinker, and tactical executioner with a proven track record of finding solutions to business problems. 4. Good communication skills / Good analytical skills along with sales/marketing knowledge. 5. MBA from reputed colleges would be preferred 6. Team management experience will be a plus, its cross-functional role. 7. A strategic thinker along with a growth mindset will be a right fit What you can look for? A wholesome opportunity in a fast-paced environment that will enable you to juggle between concepts, yet maintain the quality of content, interact and share your ideas and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the benefits of being at Xoxoday. We are A fast-growing SaaS commerce company based in Bangalore with offices in Delhi, Mumbai, SF, Dubai, Singapore, and Dublin. We have three products in our portfolio: Plum, Empuls, and Compass. Xoxoday
We are looking for a full stack Java Developer with an experience of 1+ years. The individual should have good technical knowledge of Core Java, Sql, Spring, Spring Batch, Spring Boot, Apache Spark. Exposure to sql databases like Oracle, Mysql, Microsoft Sql is a must. Any experience / knowledge / certification on Cloud technology preferrably Microsoft Azure is good to have. Exposures to non sql databases like Neo4j or Document database is again good to have.
The individual should have good knowledge of design patterns and also be able to implement them in desired conditions. Finally the individual should be smart and look to provide solutions for problems.
EiS Technologies is a leader in reporting, application and technology solutions for Oracle E-Business Suite customers, and has been for over a decade. Along with EiS eXpress, a powerful engine that provides unparalleled dash-boarding and analytical/ad-hoc reporting capabilities, the EiS team of over 100 professionals is ready to help with your ERP implementation, upgrades, custom development, managed services, payroll outsourcing and support.
With brand name customers across the globe and recent growth of over 200%, EiS Technologies has found its niche within Oracle E-Business Suite. Our unwavering dedication to providing perfection and unmatched value in the Oracle E-Business space is what makes EiS Technologies world renowned as the Oracle Solutions Company.
Expertise in test planning and test strategy design for various types of testing - integration testing, functional testing, system testing and regression.
Ability to quickly learn the functional aspects of the project & be the quality gatekeeper for the code release.
Experience in testing the developed UI pages against the UX design to ensure the experience is realised.
Experience in creating knowledge artifacts and authoring guides for end-users
Experience in creating test scenarios, test cases, traceability
Hands-on experience with JIRA, WIKI, or Zephyr applications
Understanding and working knowledge in Scrum Methodology
Experience in Web,mobile, cross browser and device testing.
Experience in Automation testing with Java and Selenium
Read about what our users have to say about finding their next opportunity on Cutshort.
Palak Talwar
Visual Designer, Neysa Networks
It’s important to me that I am able to contribute in a way that is valuable for me as well as the company. When I came across Cutshort, I was able to find a role in a completely new industry and trustworthy people to work with.
Subodh Popalwar
Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
Prachi Kodle
Senior Software Engineer (UI), DeepIntent
It was important I find work with a good tech stack at a company with good work culture and good pay. The jobs that Cutshort recommended to me felt like they were made for me!
Palak Talwar
Visual Designer, Neysa Networks
It’s important to me that I am able to contribute in a way that is valuable for me as well as the company. When I came across Cutshort, I was able to find a role in a completely new industry and trustworthy people to work with.
Subodh Popalwar
Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
Prachi Kodle
Senior Software Engineer (UI), DeepIntent
It was important I find work with a good tech stack at a company with good work culture and good pay. The jobs that Cutshort recommended to me felt like they were made for me!
Palak Talwar
Visual Designer, Neysa Networks
It’s important to me that I am able to contribute in a way that is valuable for me as well as the company. When I came across Cutshort, I was able to find a role in a completely new industry and trustworthy people to work with.
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