Cutshort logo
For Employers
Instantpay logo
AM - Customer Relations
AM - Customer Relations
Instantpay's logo

AM - Customer Relations

Gargee Bhadauria's profile picture
Posted by Gargee Bhadauria
3 - 5 yrs
₹2L - ₹4L / yr
Delhi, Gurugram, Noida
Skills
Customer Success
Client Servicing
Communication Skills
Customer Relationship Management (CRM)
skill iconData Analytics
Operations
Team Management
Job brief We are looking for Asst. Manager - Customer Relations who is experienced enough to provide excellent customer service and to promote this idea throughout the organisation. The goal is to keep the helpdesk running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations. The Asst. Manager - Customer Relations sets the vision, direction, and culture of his team by managing individual and team performance expectations and goals, maintaining singular focus on ensuring and improving customer satisfaction, by identifying broader customer impacting issues and implementing solutions to drive quality and productivity, while achieving real time desired service levels. Responsibilities Develop service procedures, policies and standards Identifying customer impacting issues, working out and implementing solutions and process improvements to increase customer satisfaction rate Take ownership as a Nodal Officer of the escalated issues and ensure speedy resolution Organize, prioritize and schedule issues based on the severity of the issue Focus on SLA management, quality and customer experience Keep accurate records and documents of customer service actions and discussions Analyse statistics and compile accurate reports Assist in developing and implementing training programs to improve the quality and productivity of the team Expected to be 2nd in line to the Operations managers and at times might be required to perform delegated duties of Operations Manager Carrying out supervisory responsibilities in line with the organization’s policies Requirements Proven working experience in providing customer service support and team management Direct experience in support operations Demonstrated ability to direct and manage a group of people Strong client-facing, interpersonal and communication skills Advanced troubleshooting and multi-tasking skills Ability to handle complex and ambiguous scenarios Can adapt well to changing circumstances, direction, and strategy Ability to support business and provide solutions to customer pain points Proven ability to manage reporting and analysis Ability to effectively and efficiently complete difficult goals or assignments Confident in using Microsoft Office especially Excel and Powerpoint Advanced computer skills using a variety of programs highly desired Round the clock availability, including willingness to work on weekends, and outside of the "standard" work day Bachelor’s degree, preferred Project Management & knowledge of Six Sigma/Lean Processes, MBA is a plus
Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

About Instantpay

Founded :
2013
Type :
Services
Size :
100-1000
Stage :
Profitable

About

Instantpay is a digital payments platform which is aggregating a host of services and distributing them to consumers through a network of local stores and vendors present across India.

Read more

Connect with the team

Profile picture
Shivani Garg
Profile picture
Shailendra Agarwal
Profile picture
Gargee Bhadauria
Profile picture
Shailendra Agarwal

Company social profiles

bloglinkedintwitterfacebook

Similar jobs

Codebuddy Pvt. Ltd.
at Codebuddy Pvt. Ltd.
2 recruiters
Abhishek Gupta
Posted by Abhishek Gupta
Remote, Kolkata
1 - 3 yrs
₹3L - ₹6L / yr
Project Management
IT project management
Team Management
Performance Evaluation
We are looking for a Project Manager to join our agile team of professionals.
Apply now for the role of a Project Manager at CodeBuddy that is opening doors for skilled, energetic project managers looking for challenging roles.
If you are passionate about technology, constantly seeking to learn and improve your skill set, you would fit here perfectly.

Technical Competency:

-Analysing business requirements, creating proposals, financial and resource planning & preparing project plan
-Identify project roadblocks, risks and mitigation plan
-Handling multiple projects end to end across multiple domains with cross functional teams (Engineering, Quality, Design etc)
-Interacting with customers on a regular basis across the development lifecycle
-Ensuring smooth delivery of projects and day to day project management activities.
-Participate in HOD calls to discuss the nature, urgency and root cause of the problems -and appropriately take decisions in collaboration with the HOD
-Should successfully manage the complete development life cycle using Software Best Practices, Analytical and communicate well to successfully deliver high-tech projects/products.
-Liaising with team members, HOD, and management to ensure projects are completed to standard.
-Excellent leadership skills. 1+ years of experience managing an engineering team of at least 5 engineers
-Keeping track of tasks, defects assigned to the team and delegating tasks and achieving daily, weekly, and monthly goals.

Interpersonal skills:

-Good communicator and able to present both Technical and non-Technical information.
-Very effective at disseminating information with a strong belief in transparency.
-Strong team player with capabilities working with globally distributed teams
-Problem solving capabilities with ability to identify root cause, patience and commitment to solve
-Ability to handle escalations and follow-up to resolve issues
-Excellent verbal and written communication, presentation and articulation skills
-Proven management skills with the ability to optimize team performance and development
-Strong interpersonal, negotiation and influencing skills
-Excellent attention to detail skills

What You Need To Apply:

-Self-motivated with the ability to work independently or jointly in a self-directed way.
-Demonstrated successful development of web or mobile-based applications
-Proven analytical and problem-solving capabilities
-Keen attention to detail
-Strong work ethic and desire to build industry-leading products
-Proactive instead of reactive
-Looking for ways to improve self and projects
If you have it all in you, we are happy to have you with us!

Perks:

-We at Codebuddy believe our team is our biggest strength and we believe in paying our team members fair remuneration because we respect everyone's effort. Also, you will have the chance to work with accomplished co-founders with strong business backgrounds and acumen along with a strong network.
-Review in every 9-12 months (Approx 10% to 30% hike based on performance)
-Opportunity to learn new technologies at the company's expense
-On-Time Salary
-Fair Pay Policy
-Easy Leave Structure
-Quarterly Performance Awards
-Festival Gifts
-Annual Picnic
-Monthly Dinner Parties

We will be even happier if you have:

-Ability to discover functional and non-functional requirements of an app, based on various levels of inputs from clients,
-Ability to transform customer ideas to business model and scope understandable by technical experts,
-Having excellent stakeholder management and client-facing skills.

Joining Codebuddy Means:

-Working in a comfortable and stimulating environment that boosts productivity,
-Being involved in challenging projects,
-Taking part and initiating knowledge-sharing initiatives,
-Working with clients from around the world,
-Having the opportunity to bounce your ideas off our experienced team,
-Enjoying flextime and flexplace: adjust your daily schedule to your individual needs!
-We decide together and value equality: there is no strong hierarchy in our teams, and every opinion is more than welcome,
-Processes based on Scrum and Agile methodologies,
-The constant development of your hard and soft skills
-Having a smooth start: your leader and a buddy will support you and mentor you.

What will happen next?

-Fill out the form
-Give us some time to review your application
-Meet us for an interview
-Complete a recruitment task to see how we work
Join our team!
Read more
Vishal Consultant
deepa sisodiya
Posted by deepa sisodiya
Remote, Indore
1 - 11 yrs
₹2.5L - ₹4.5L / yr
Marketing
Field Sales
Sales
  • Developing marketing plans: Create annual marketing plans and objectives for products and services 

  • Managing campaigns: Oversee marketing campaigns, including social media, email, and direct marketing 

  • Building brand awareness: Manage the company's brand image and reputation across all marketing channels 

  • Conducting market research: Use customer questionnaires and focus groups to understand the target audience 

  • Collaborating with other departments: Work with sales, product development, and customer service to ensure a cohesive marketing strategy 

  • Analyzing data: Analyze data from marketing campaigns to measure performance 


Read more
Blue Yonder
at Blue Yonder
5 recruiters
GnanaMalleshwar Karri
Posted by GnanaMalleshwar Karri
Hyderabad, Bengaluru (Bangalore)
10 - 12 yrs
₹10L - ₹30L / yr
skill iconNodeJS (Node.js)
skill iconReact.js
skill iconAngular (2+)
skill iconAngularJS (1.x)
skill iconMongoDB
+8 more

About Merchandise Operation (Merch Ops): Merchandise Operations (Merch Ops) is a merchandise management system, it is positioned as a host system in the retail solutions, it has ability to maintain the Master/Foundation data, create and manage Purchase Orders, create, and manage Prices & Promotions, perform Replenishment, effective inventory control and financial management. Merc Ops provides Business users with consistent, accurate, and timely data across an enterprise by allowing them to get the:


Right Goods in the...

• Right Silhouettes, Sizes and Colors; at the...

• Right Price; at the...

• Right Location; for the...

• Right Consumer; at the...

• Right Time; at the...

• Right Quantity.


About Team:

• Proven, passionate bunch of disruptors providing solutions that solve real-time supply chain problems.

• Well mixed experienced team with young members and experienced in product, domain, and Industry knowledge.

• Gained Expertise in designing and deploying massively scalable cloud native SaaS products

• The team currently comprises of associates across the globe and is expected to grow rapidly.


Our current technical environment:

• Software: React JS, Node JS, Oracle PL/SQL, GIT, Rest API. Java script.

• Application Architecture: Scalable three tier web application.

• Cloud Architecture: Private cloud, MS Azure (ARM templates, AKS, HD insight, Application gateway, Virtue Networks, Event Hub, Azure AD) • Frameworks/Others: Tomcat Apache, RDBMS, Jenkins, Nginx, Oracle Type ORM, Express.


What you'll be doing:

• As a Staff Engineer you will be responsible for the design of the features in the product roadmap

• Creating and encouraging good software development practices engineering-wide, driving strategic technical improvements, and mentoring other engineers.

• You will write code as we expect our technical leadership to be in the trenches alongside junior engineers, understanding root causes and leading by example

• You will mentor engineers

• You will own relationships with other engineering teams and collaborate with other functions within Blue Yonder

• Drive architecture and designs to become simpler, more robust, and more efficient.


• Lead designs discussion and come up with robust and more efficient designs to achieve features in product roadmap

• Take complete responsibility of the features developed right from coding till deployments

• Introduce new technology and tools for the betterment of the product

• Guides fellow engineers to look beyond the surface and fix the root causes rather than symptoms.


What we are looking for:

• Bachelor’s degree (B.E/B.Tech/M.Tech Computer science or related specialization) and minimum 7 to 10 years of experience in Software development, has been an Architect, within the last 1-2 years minimum. • Strong programming experience and background in Node JS and React JS.

• Hands-on development skills along with architecture/design experience.

• Hands-on experience on designing, building deploying and maintenance of enterprise cloud solutions.

• Demonstrable experience, thorough knowledge, and interests in Cloud native architecture, Distributed micro-services, Multi-tenant SaaS solution and Cloud Scalability, performance, and High availability

• Experience with API management platforms & providing / consuming RESTful APIs

• Experience with varied tools such as REST, Hibernate, RDBMS, Docker, Kubernetes, Kafka, React.

• Hands-on development experience on Oracle PL/SQL.

• Experience with DevOps and infrastructure automation.

Read more
TransformHub
at TransformHub
2 recruiters
Kushal Mehta
Posted by Kushal Mehta
Vikhroli, Mumbai
5 - 10 yrs
₹10L - ₹20L / yr
skill icon.NET
ASP.NET
skill iconC#
Entity Framework
MS SQLServer
+8 more

Key Responsibilities:


  • SDLC development of product features, enhancements, UAT/production issues.
  • Work with development team members for development of product features.
  • Client-side and server-side development.
  • Develop and manage well-functioning databases and application.
  • Write/ design product APIs and write unit test cases.
  • Follow standard agile scrum practices for software development.
  • Peer review, pull requests, code refactoring and managing source code per standards and ensure quality. 


Required Experience & Skills:


  • 5+ years of software development experience using Microsoft .Net technology stack.
  • Strong experience in .Net, .Net Core, C#, Entity Framework, SQL server, JavaScript, jQuery, etc.
  • Experience in using unit test framework e.g., xUnit, Moq.
  • Experience in Web API development.
  • Experience in Agile / SCRUM development process.
  • Good to have experience in Domain driven design development and Microservice architecture.
  • Excellent communication and teamwork skills
  • Good to have knowledge and experience in ABP.IO framework, Angular 8+, PostgreSQL and AWS cloud service and CI/CD process.


Read more
SteelEye
at SteelEye
1 video
3 recruiters
akanksha rajput
Posted by akanksha rajput
Bengaluru (Bangalore)
4 - 6 yrs
₹15L - ₹30L / yr
skill iconDjango
skill iconFlask
skill iconPython
skill iconElastic Search
skill iconAmazon Web Services (AWS)
+1 more

Company Description

SteelEye is a fast growing FinTech company based in London and has offices in Bangalore and Paris, that offers a data platform to help financial institutions such as Investment Banks, Hedge Funds, Brokerage Firms, Asset Management Firms to comply with financial regulations in the European Union. Our clients can aggregate, search, surveillance and report on trade, communications and market data. SteelEye also enables customers to gain powerful insights from their data, helping them to trade with greater efficiency and profitability.

The company has a highly experienced management team and a strong board, who have decades of technology and management experience and worked in senior positions at many leading international financial businesses.

We are looking to hire a seasoned Sr API Developer to join us as we start on our next phase of growth. We have a culture of openness, collaboration, and the passion to get things done whilst appreciating the importance of a good work life balance.
Being part of a start-up can be equally exciting as it is challenging. You will be part of the SteelEye team not just because of your talent but also because of your entrepreneurial flare which we thrive on at SteelEye. This means we want you to be curious, contribute, ask questions and share ideas. We encourage you to get involved in helping shape our business.

 

SteelEye is a fast growing FinTech company based in London and has offices in Bangalore and Paris, that offers a data platform to help financial institutions such as Investment Banks, Hedge Funds, Brokerage Firms, Asset Management Firms to comply with financial regulations in the European Union. Our clients can aggregate, search, surveillance and report on trade, communications and market data. SteelEye also enables customers to gain powerful insights from their data, helping them to trade with greater efficiency and profitability.

The company has a highly experienced management team and a strong board, who have decades of technology and management experience and worked in senior positions at many leading international financial businesses.

We are looking to hire a seasoned Sr API Developer to join us as we start on our next phase of growth. We have a culture of openness, collaboration, and the passion to get things done whilst appreciating the importance of a good work life balance.
Being part of a start-up can be equally exciting as it is challenging. You will be part of the SteelEye team not just because of your talent but also because of your entrepreneurial flare which we thrive on at SteelEye. This means we want you to be curious, contribute, ask questions and share ideas. We encourage you to get involved in helping shape our business.

Job Description

 

What you’ll do

  • Develop new features and functionality in SteelEye's best breed SaaS application
  • Work on setup API Developer for our growing SaaS product
  • Ensure the software is up-to-date with latest technologies
  • Triage issues and enhance core features of our existing API's for rapidly growing client base
  • Design and architech our API layer solving problems around scale and performance
  • Be part of great team building a fantastic product!

 

What we’re looking for

 

  • You are experienced Python Developer, with minimum 5 years in commercial Python experience
  • You have experience building REST-based API's using Flask, Django or FastAPI in a production environment
  • You have excellent knowledge of data structures, software design patterns and software architecture
  • You are comfortable working in a fast-paced environment and can adapt to changing requirements
  • You have experience with code versioning (Git) and CI/CD (Jenkins, Circle, etc..) tools
  • Familiarity/Experience with Elasticsearch is a huge plus
  • Familiarity/Experience with FastAPI nice to have
  • You are experienced Python Developer, with minimum 5 years in commercial Python experience
  • You have experience building REST-based API's using Flask, Django or FastAPI in a production environment
  • You have excellent knowledge of data structures, software design patterns and software architecture
  • You are comfortable working in a fast-paced environment and can adapt to changing requirements
  • You have experience with code versioning (Git) and CI/CD (Jenkins, Circle, etc..) tools
  • Familiarity/Experience with Elasticsearch is a huge plus
  • Familiarity/Experience with FastAPI nice to have

 

Read more
Teleperformance
Mumbai
3 - 8 yrs
₹8L - ₹12L / yr
IT Recruitment
Technical Recruitment
Technical Recruiter
Tech Recruitment
Recruitment/Talent Acquisition
About The Role

As a technical recruiter you will help source, screen and ensure we have qualified candidates for a variety of technical roles. You will also network online and offline with potential candidates to promote our employer brand, reduce our time-to-hire and ensure we attract the best professionals.

What You'll Do
  • Source potential candidates and screen resumes
  • Perform pre-screening calls and interviews to analyze applicants’ abilities and fit to company culture
  • Coordinate and see through the entire recruitment process
  • Coordinate with department heads to forecast department goals and hiring needs
  • Craft and send personalized recruiting emails with current job openings to passive candidates
  • Participate in tech conferences and meetups to network with IT professionals
  • Monthly recruitment reports on the pipelines and satisfaction level of candidates
What you'll need:
  • Proven work experience as a Technical / Technology Recruiter
  • Must be data driven, and able to track, measure and report on all parts of the recruitment funnel
  • Technical expertise with an ability to understand and explain job requirements for IT roles
  • Familiarity with Applicant Tracking Systems and resume databases
  • Experience in Sourcing, Candidate Management
Read more
Magic Crate
at Magic Crate
3 recruiters
Karthik Lakshman
Posted by Karthik Lakshman
Remote, Chennai
1 - 7 yrs
₹3L - ₹5L / yr
Sales
Telesales
Business Development
- B2C Sales to Indian customers over the phone
- Effectively understand customer needs, pitch the product, handle objections & close sales
- Has experience with target based Sales roles in the past
Read more
Niki.ai
at Niki.ai
6 recruiters
Alyeska Araujo
Posted by Alyeska Araujo
Bengaluru (Bangalore)
4 - 9 yrs
₹10L - ₹20L / yr
User Experience (UX) Design
Adobe Photoshop
User Interface (UI) Design
skill iconHTML/CSS
skill iconJavascript
Niki is an artificially intelligent personal shopping assistant (http://niki.ai/app" target="_blank">niki.ai/app). We are a team of IITians and are looking for a UI/UX Designer to join us.

Requirements:
1) Experience in designing, marking up, developing the UI of mobile applications
2) Solid markup skills utilizing HTML5, CSS3, JavaScript
3) Practical exposure and/or experience with: jQuery, JSON, AJAX
4) Strong visual design skills: Latest trends, color and typography
5) Skills with designing softwares like Adobe Photoshop will be considered a bonus
Read more
LeadSquared
at LeadSquared
8 recruiters
Trisha Arya
Posted by Trisha Arya
Bengaluru (Bangalore), Noida, NCR (Delhi | Gurgaon | Noida)
2 - 5 yrs
₹10L - ₹16L / yr
skill iconAndroid Development
skill iconJava
GPS
JSON
SDK

We are looking for a developer to enhance our Android App. It will involve understanding the features to be developed, working with the product management team to ensure it is designed right and then do technical analysis, development and release of the app iteratively.  Ensuring code quality and timely releases are of course critical needs of the role.

Requirements:

  • 2+ years of software development experience on Android.
  • Expertise in Java, Android, JSON, REST, Android SDK and Android Studio.
  • Passionate about writing high quality code.
  • The ideal candidate would have experience of designing, developing, debugging and releasing a high-quality Android app.

We are looking for a developer to enhance our Android App. It will involve understanding the features to be developed, working with the product management team to ensure it is designed right and then do technical analysis, development and release of the app iteratively.  Ensuring code quality and timely releases are of course critical needs of the role.

Requirements:

  • 2+ years of software development experience with 2+ years’ experience in Android development.
  • Expertise in Java, Android, JSON, REST, Android SDK and Android Studio.
  • Passionate about writing high quality code.
  • The ideal candidate would have experience of designing, developing, debugging and releasing a high-quality Android app.
Read more
Yes Property
at Yes Property
3 recruiters
Sachin Chikkur
Posted by Sachin Chikkur
Bengaluru (Bangalore)
0 - 5 yrs
₹2L - ₹7L / yr
Channel Sales
Business Development
Sales
Presales
Telesales
+1 more
*Convincing prospective clients that your organization is the right one to meet up their requirement. * Manage your client base through excellent follow up on leads for existing and new clients * Sending out details of new properties on the market to people in your database * Working actively on the scheduled appointments and showing buyers around a property * Providing guidance to buyers in purchasing property for the right price under the best terms * Determining clients' needs and financial abilities to propose solutions that suit them * Intermediate negotiation processes, consult clients on market conditions, prices, legal requirements, and related matters ensuring a fair and honest dealing * Generate leads through canopy activities and other promotional activities * Cultivating excellent knowledge about real estate markets and best practices
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos