AM - Customer Relations

The DevOps Engineer will play a critical role in operationalizing artificial intelligence across Bell Techlogix client environments. This role focuses on building and supporting cloud infrastructure, CI/CD pipelines, and automation frameworks that power AI and machine learning workloads. The ideal candidate has experience supporting AI platforms such as Azure AI, Azure Machine Learning, Azure OpenAI, and ServiceNow or conversational AI platforms, and understands the operational requirements of production AI systems, including reliability, scalability, and security. 

Key Responsibilities 

•Design, build, and operate cloud infrastructure and platform services that support AI and machine learning workloads in production, SLA-driven managed services environments 

•Implement CI/CD and MLOps pipelines to enable automated training, testing, deployment, and rollback of AI and ML models 

•Develop and maintain Infrastructure as Code to provision AI-ready environments consistently across dev/test/prod 

•Support AI platform operations including monitoring model health, pipeline execution, compute utilization, and data dependencies 

•Partner with Machine Learning Engineers and Data Engineers to standardize deployment patterns for AI services and LLM-based solutions 

•Enable secure and scalable AI integrations using APIs, messaging, and event-driven architectures 

•Implement observability solutions for AI platforms, including logging, metrics, alerting, and drift detection integrations 

•Troubleshoot AI platform incidents, perform root cause analysis, and implement remediation to improve reliability and automation coverage 

•Apply security best practices for AI environments including secrets management, identity and access controls, network isolation, and policy enforcement 

•Support AI-driven automation use cases across platforms such as Microsoft Copilot, ServiceNow, and conversational AI tools 

•Collaborate with service desk, security, and architecture teams to continuously improve AI service delivery and operational maturity 

Required Qualifications 

•Bachelor’s degree in Computer Science, Engineering, or equivalent practical experience 

•5+ years of experience in DevOps, cloud engineering, or platform operations, with exposure to AI or data workloads 

•Hands-on experience with Microsoft Azure, including compute, networking, storage, and monitoring services 

•Experience building CI/CD pipelines using Azure DevOps, GitHub Actions, or similar tools 

•Working knowledge of Infrastructure as Code (Terraform and/or Bicep/ARM) 

•Scripting experience using PowerShell and/or Python 

•Experience supporting production platforms with incident management, change control, and root cause analysis 

•Understanding of cloud security fundamentals and enterprise governance requirements 

Preferred Qualifications 

•Experience with Azure Machine Learning, Azure AI Services, Azure OpenAI, or MLOps frameworks 

•Exposure to containerization and orchestration technologies (Docker, Kubernetes, AKS) 

•Experience supporting data pipelines or feature stores used by machine learning systems 

•Familiarity with ServiceNow, AI-driven ITSM workflows, or automation platforms 

•Experience with observability tools 

•Knowledge of Responsible AI, data governance, and compliance considerations for AI systems 

•Relevant certifications (Microsoft Azure Administrator, Azure DevOps Engineer, Azure AI Engineer)

Strong B2B Product Manager profiles

Mandatory (Experience 1) – Must have minimum 3+ years of hands-on Product Management experience in B2B SaaS

Mandatory (Experience 2) – Must have minimum 2 years of prior experience in Software Development or QA (Can be skipped if candidate has product management experience in PureTech company OR in same product line as Callhub)

Mandatory (Experience 3) – Proven track record of shipping successful products end-to-end, from ideation / conception to launch and post-launch iteration

Mandatory (Education) - Candidate must have an engineering background (B.E/ B.Tech /M.Tech)

Mandatory (Location) - Candidate must be from Bengaluru

Mandatory (Company) - B2B SaaS (Highly preference for CommunicationTech)

Mandatory (Note): This is an IC role

• Job Profile: Collections Executive (DRA Certified)
• Job Location: Bangalore
• Job Mode: Work From Office 
• Salary:  ​​26K CTC per month
• Job Role: We are looking for an experienced Collections Executive to join our team. The ideal candidate should possess a strong background in collections, with at least 1 year of experience, and must have a valid Debt Recovery Agent (DRA) certification.
• Language: English & South language
• Key Responsibilities:
• Contact customers to follow up on outstanding payments.
• Negotiate payment terms and ensure timely collections.
• Maintain accurate records of communication and payment status.
• Resolve customer disputes or queries regarding payments in a professional manner.
• Prepare and submit daily/weekly/monthly reports on collection activities.
• Achieve individual and team collection targets.
• Eligibility Criteria:
• Minimum 1 year of experience in collections.
• Must have a valid DRA certification (mandatory).
• Graduate candidates are welcome.
• Good communication and negotiation skills.
• Strong ability to handle challenging situations professionally.
• No freshers will be considered for this role.
• Competitive salary package of 26K CTC per month.
• Opportunity to work in a fast-paced environment.

A collaborative and supportive team culture.

Very good knowledge of at least one front end technology like AngularJs, ReactJs, ViewJs

Very good experience in AJAX, Javascript, Jquery, HTML, CSS3, bootstrap.

Good experience working for APIs and web-services

Should have good experience working for GIT or Bitbucket

Excellent Communication

Able to communicate with International client directly

- Strong logic and analytical skills.

- 5+ Years of experience with PHP, React.js, Javascript, HTML5, CSS3.

- Database Experience - Postgres or other relational databases.

- Proficient understanding of code versioning tools, such as Git, bitbucket.

- Familiarity with Unix/Linux environments.

- Experience with modern dev stack (Docker, Kubernetes) as well as cloud hosting solutions would be an added advantage but not compulsory.

- Use SOAP and REST to implement API integrations

- Flexible to Learn new technologies!!

Must Good English communication

Electrum is seeking a Quality Assurance Engineer - Automation to join our Technology team in Hyderabad. This position will work as part of a cross-functional, passionate agile project team to ensure quality is driven into the heart of the development process from requirements definition through to delivery.

The QA Engineer will be responsible for designing, developing, and supporting the framework for our test infrastructure and proving automation expertise to the development teams. Continually enabling predictable delivery of quality release.

The ideal candidate will be able to research, recommend and implement tools as needed with the goals of increasing automation and proactively bringing issues and problems to the attention of the team, and subsequently generating, proposing, and implementing an innovative solution to solve them.

We are looking for individuals interested in a "home", where they will grow professionally, interact internationally, and take pride in exceeding expectations. If this appeals to you then we encourage you to apply.

Roles & Responsibilities :

• Ensure code base maintains detailed documentation.
• Maintain company-defined and industry-standard best practices.
• Be meticulous about documentation and maintain a robust log of all the test cases and test results.
• Ensure that all tests are executed and give regular feedback to the Manager on the status of the quality.
• Use appropriate measures and KPIs to validate and report on software quality.
• Work closely with the software engineering team, Product Management, and technical operations as well as business users and Senior Management as required.
• Be a creative thinker who can quickly identify and test for functional 'edge cases' outside of expected functionality workflow.
• Have the drive to become an expert in - Unit Testing, UI & UX Testing.
• Conduct integration testing of API's.
• Indulge in Performance and Scalability Testing.
• Security Penetration Testing.

PREREQUISITES:

• Minimum of five years of working experience in tooling or QA automation.
• Through an understanding of SDLC, especially automated QA processes and agile development environments.
• Experience in writing, executing, and monitoring automated test suites using a variety of technologies including, but not limited to Junit, testing, SOAP, UI, Jmeter, LoadRunner, Selenium, etc.
• Proficient in unit, integration, functional, system sanity, regression, acceptance, load stress, performance, volume, GUI, and usability testing.
• Resumed experience creating the various levels of QA automation framework which would evaluate the quality aspects of the build.
• Working knowledge of Java with Selenium, Cucumber, and BDD Tools along with the understanding of TestNG/Junit, Ant/Maven, and Jenkins.
• Hands-on experience in the development of application changes, testing changes, and driving continuous delivery transformation within Scrum teams.
• Strong knowledge of Java, Data structures, OOPS concepts, and its applications.
• Knowledge of Database concepts and query languages like SQL etc.
• Hands-on experience in framework development.
• Strong knowledge of building the hybrid/custom framework which should cover web-based, mobile, and web services-based tests.
• Strong knowledge of code management and experience in a tool like Jenkins, Team City, MAVEN, etc will be added advantage.
• Experience in the implementation of continuous integration, integration of build tools will be an added advantage.
• Understanding of coding enterprise applications within PHP, Javascript, AngularJS, and other languages.

With Electrum, you will:

* Experience the growth stage of a start-up

* Positively impact the world by simplifying the process of moving off fossil fuels

* Create software leveraged by some of the world’s largest brands

* Work with a diverse team

* Experience a flexible hybrid work policy

* Be eligible for health insurance benefits with a sum insured of INR 5 Lakhs (covering employee, spouse, and up to 4 children with an option to include parents by paying 50% of the additional premium cost)

We are an equal opportunity employer and value diversity at our company. We are looking for passionate individuals interested in a home, where they will grow professionally, interact internationally, and take pride in exceeding expectations. If this appeals to you, then we encourage you to apply.

• Understanding business objectives and designing surveys to discover prospective customers preferences
• Perform a valid and reliable market research SWOT analysis
• Provide competitive analysis on various companys market offerings, identify market trends, pricing/business models, sales and methods of operation
• Collecting data on customers, competitors and marketplace and consolidating information into actionable items, reports, and presentations.
• Analyze and interpret data to identify patterns and solutions, including surveys and focus group transcripts
• Develop industry-specific, vertical-level nuances as the function matures
• Actively develop domain expertise, leveraging subject matter experts, and external sources
• Remain fully informed on market trends, other parties researches and implement best practices
• Managing existing clients, responding to them on calls, email and visits.
• Follow up on collections for overdue invoices
• Checking the internal orders, supply management and resolving quality issues if any
• Development of new business, filling new tenders and follow up on prospective Business
• Collecting market information
• Timely escalation of matters to top management for timely resolution.
• Submission of MIS Reports