Cutshort logo
Instantpay logo
AM - Customer Relations
AM - Customer Relations
Instantpay's logo

AM - Customer Relations

Gargee Bhadauria's profile picture
Posted by Gargee Bhadauria
3 - 5 yrs
₹2L - ₹4L / yr
Delhi, Gurugram, Noida
Skills
Customer Success
Client Servicing
Communication Skills
Customer Relationship Management (CRM)
skill iconData Analytics
Operations
Team Management
Job brief We are looking for Asst. Manager - Customer Relations who is experienced enough to provide excellent customer service and to promote this idea throughout the organisation. The goal is to keep the helpdesk running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations. The Asst. Manager - Customer Relations sets the vision, direction, and culture of his team by managing individual and team performance expectations and goals, maintaining singular focus on ensuring and improving customer satisfaction, by identifying broader customer impacting issues and implementing solutions to drive quality and productivity, while achieving real time desired service levels. Responsibilities Develop service procedures, policies and standards Identifying customer impacting issues, working out and implementing solutions and process improvements to increase customer satisfaction rate Take ownership as a Nodal Officer of the escalated issues and ensure speedy resolution Organize, prioritize and schedule issues based on the severity of the issue Focus on SLA management, quality and customer experience Keep accurate records and documents of customer service actions and discussions Analyse statistics and compile accurate reports Assist in developing and implementing training programs to improve the quality and productivity of the team Expected to be 2nd in line to the Operations managers and at times might be required to perform delegated duties of Operations Manager Carrying out supervisory responsibilities in line with the organization’s policies Requirements Proven working experience in providing customer service support and team management Direct experience in support operations Demonstrated ability to direct and manage a group of people Strong client-facing, interpersonal and communication skills Advanced troubleshooting and multi-tasking skills Ability to handle complex and ambiguous scenarios Can adapt well to changing circumstances, direction, and strategy Ability to support business and provide solutions to customer pain points Proven ability to manage reporting and analysis Ability to effectively and efficiently complete difficult goals or assignments Confident in using Microsoft Office especially Excel and Powerpoint Advanced computer skills using a variety of programs highly desired Round the clock availability, including willingness to work on weekends, and outside of the "standard" work day Bachelor’s degree, preferred Project Management & knowledge of Six Sigma/Lean Processes, MBA is a plus
Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

About Instantpay

Founded :
2013
Type :
Services
Size :
100-1000
Stage :
Profitable

About

Instantpay is a digital payments platform which is aggregating a host of services and distributing them to consumers through a network of local stores and vendors present across India.

Read more

Connect with the team

Profile picture
Shivani Garg
Profile picture
Shailendra Agarwal
Profile picture
Gargee Bhadauria
Profile picture
Shailendra Agarwal

Company social profiles

bloglinkedintwitterfacebook

Similar jobs

PHARMA MANUFACTURING
PHARMA MANUFACTURING
Agency job
Bengaluru (Bangalore), PUDUCHERRY, TAMIL NADU, KARNATAKA
12 - 21 yrs
₹20L - ₹25L / yr
HRBP
HR Business partner
strategic business partnering

HR Business Partner


Location: Bangalore / Pondicherry


South india candidates can apply


Department: Human Resources – Business HR


Mandatory experience working in Pharma / Active pharma Indegrent segment only


About The Role


We are seeking an experienced and dynamic Site HR Business Partner (HRBP) to drive the people agenda at our manufacturing site in Bangalore. This role will act as a strategic partner to business leaders, ensuring a compliant, capable, and engaged workforce that supports safe, efficient, and sustainable API manufacturing operations.


The ideal candidate will bring strong industrial relations expertise, deep understanding of pharma/API operations, and the ability to influence leadership while being hands-on at the shop-floor level.


Key Responsibilities


Strategic Business Partnering


Talent & Performance Management


Industrial Relations & Compliance


Culture & Employee Engagement



Stakeholder Management

Read more
Wallero technologies
at Wallero technologies
5 recruiters
Hari krishna
Posted by Hari krishna
Hyderabad
5 - 10 yrs
₹15L - ₹20L / yr
Azure Devops
Powershell
Bicep
CI/CD
Terraform
+1 more

DevOps & Automation:

  • Experience in CI/CD tools like Azure DevOps, YAML, Git, and GitHub. Capable of automating build, test, and deployment processes to streamline application delivery.
  • Hands-on experience with Infrastructure as Code (IaC) tools such as Bicep (preferred), Terraform, Ansible, and ARM Templates.

Cloud Services & Architecture:

  • Experience in Azure Cloud services, including Web Apps, AKS, Application Gateway, APIM, and Logic Apps.
  • Good understanding of cloud design patterns, security best practices, and cost optimization strategies.

Scripting & Automation:

  • Experience in developing and maintaining automation scripts using PowerShell to manage, monitor, and support applications.
  • Familiar with Azure CLI, REST APIs, and automating workflows using Azure DevOps Pipelines.

Data Integration & ADF:

  • Working knowledge or basic hands-on experience with Azure Data Factory (ADF), focusing on developing and managing data pipelines and workflows.
  • Knowledge of data integration practices, including ETL/ELT processes and data transformations.

Application Management & Monitoring:

  • Ability to provide comprehensive support for both new and legacy applications.
  • Proficient in managing and monitoring application performance using tools like Azure Monitor, Log Analytics, and Application Insights.
  • Understanding of application security principles and best practices.

Database Skills:

  • Basic experience of SQL and Azure SQL, including database backups, restores, and application data management.

 

Read more
VAYUZ Technologies
at VAYUZ Technologies
1 video
4 recruiters
Pooja Chauhan
Posted by Pooja Chauhan
Remote, Noida
1 - 2 yrs
₹3L - ₹4L / yr
skill iconMongoDB
skill iconNodeJS (Node.js)
skill iconJavascript
skill iconExpress
1+ years of experience in MEAN Stack Hands on experience in coding using Node . Js and Express . js Hands on experience in UI dev using Angular . Js Hands on experience in working on Rest API based communications . Hands on experience in developing Web Socket . Perform 3rd party API integration with NodeJS . Strong hold on JavaScript both client and server side . Hands on experience in writing queries and optimizing them for large data sets in MongoDB and MySQL . Hands on experience in HTML5 , CSS3 , JS libraries like Dojo , Bootstrap , JQuery . Exposure working in an agile development environment . Understanding of product development lifecycle Ability to work within a fast-paced team Good verbal and written communication Strong analytical and problem-solving skills Ability to work within a fast-paced team Knowledge of SVN / Git repository Good Team Player
Read more
Pammsoft
at Pammsoft
1 recruiter
Khushi Ash
Posted by Khushi Ash
Pune
2 - 5 yrs
₹3L - ₹5L / yr
Adobe Photoshop
skill iconAdobe Illustrator
Graphic Designing

We are looking for a Senior Graphic Designer to manage our client portfolios. If you think you are creative enough to tell the brand stories using innovative graphic solutions, we are looking for you.

 

Job Responsibilities

  • Study design briefs and determine requirements
  • Schedule projects and define budget constraints
  • Conceptualize visuals based on requirements
  • Prepare rough drafts and present ideas
  • Develop illustrations, logos and other designs using software or by hand
  • Use the appropriate colors and layouts for each graphic
  • Work with copywriters and creative director to produce final design
  • Test graphics across various media
  • Amend designs after feedback
  • Ensure final graphics and layouts are visually appealing and on-brand

 

Qualifications

  • 3-5 years of experience
  • Proven graphic designing experience
  • A strong portfolio of illustrations or other graphics
  • Familiarity with design software like Adobe Illustrator, Photoshop is a must
  • A keen eye for aesthetics and details
  • Excellent communication skills
  • Ability to work methodically and meet deadlines
Read more
Digital ecosystem for chronic diseases
Digital ecosystem for chronic diseases
Agency job
via Unnati by Astha Bharadwaj
Delhi
6 - 8 yrs
₹15L - ₹20L / yr
Financial accounting
Accounting
Financial reporting
budget and forecast
accounting software
+1 more
Are you looking to join India's leading digital care ecosystem for chronic condition management? Read on to know more.
 
Diabetes & hypertension are among the most fatal chronic diseases afflicting the modern Indian and their incidence is only expected to rise with the increase in pandemic-like conditions.

Our client is India's leading digital care ecosystem for chronic condition management. They are a one stop shop catering to all needs from tracking fitness levels to managing diet, to consultation with doctors and health coaches. They combine real-time monitoring through their IoT-connected devices and app ecosystem to provide AI-driven personalized insights and proactive intervention by doctors and health coaches to patients with chronic conditions.

This revolutionary startup was named in Forbes Asia’s inaugural ‘100 to watch and is backed by renowned investors. They are backed by some of the best VCs and investors in India, and with their most recent fund-raise of $5.7 million, they are on track to expand beyond India into ASEAN countries as the first stage of their global expansion.
 

As a Financial Controller, you will be responsible for all aspects of financial management, including corporate accounting, regulatory and financial reporting, budget and forecasts preparation, as well as development of internal control policies and procedures


What you will do:

  • Managing all accounting operations including Billing, Reconciliation, Revenue Recognition, Cost Accounting, Inventory Accounting, AR and AP etc.
  • Managing accounting and financial systems including accounting software Tally
  • Coordinating and directing the preparation of the budget and financial forecasts and report variances
  • Supporting month-end and year-end closing process
  • Streamlining accounting functions and operations
  • Developing plans for financial growth
  • Reporting to the CFO
  • Ensuring quality control over financial transactions and financial reporting

 

 

What you need to have:

  • 6 to 8 years of relevant experience in a Health Tech / Digital Health / E-commerce startup        
  • CA degree
  • Must be confident communicator, self-starter, and having the ability to get things done
  • Must have an analytical bent of mind, able to take data and make reports, draw out trends
  • Strong knowledge in preparation of financial projections
  • Strong knowledge related to Books-Close, Controllership, Analytics, Financials’ preparation etc. under a Tally environment       
  • Should be currently based out of Delhi/ NCR       

 

Read more
ideafarms
Agency job
via WEN by Harsimrsn Kaur
ghatkopar, Mumbai
3 - 8 yrs
₹4L - ₹6L / yr
Client Servicing
Videography
Digital photography
Social Media Optimization (SMO)
Expectation
1. Self starter and is familiar how to work with an organized chaos since that is how most agencies function
2. Well aware of social media metrices, analytics and platform
3. Understands how to co-ordinate with clients as well as with teams internally
4. Mobile, we are working remotely but we always on out toes and we may start hybrid office in two-three months
5. Understands and is a digital native and trainable for offline work
6. Expected to run job lists and networks of all current jobs and projects
7. Expected to be punctual and accountable for his/her work and the work of the team
8. Expected to understand both b2b and b2c categories
9. Expected to understand and be able to craft creative briefs
10. Expected to understand how to function under timelines and run timelines
11. Experience in beauty category would be an added advantage
12. expected to have the ability to multi task
13. Added advantage will be shoot exposure
Read more
Wavereco Consulting LLP
Jasneet Bhattacharya
Posted by Jasneet Bhattacharya
Pune
3 - 5 yrs
₹4.5L - ₹8.5L / yr
Sales
Business Development
Solution selling
  • Develop a growth strategy focused both on financial gain and customer satisfaction
  • Conduct research to identify new markets and customer needs
  • Arrange business meetings with prospective clients
  • Promote the company’s products/services addressing or predicting clients’ objectives
  • Prepare sales contracts ensuring adherence to law-established rules and guidelines
  • Keep records of sales, revenue, invoices etc.
  • Provide trustworthy feedback and after-sales support
  • Build long-term relationships with new and existing customers
  • Develop entry level staff into valuable salespeople 

Requirements

  • Proven working experience as a business development manager, sales executive or a relevant role
  • Proven sales track record
  • Experience in customer support is a plus
  • Proficiency in MS Office
  • Proficiency in English
  • Market knowledge
  • Communication and negotiation skills
  • Ability to build rapport
  • Time management and planning skills
Read more
Mobile Programming LLC
at Mobile Programming LLC
1 video
34 recruiters
Nishanth Lingaraj
Posted by Nishanth Lingaraj
Remote, Pune
6 - 8 yrs
₹8L - ₹14L / yr
skill iconJavascript
skill iconAngularJS (1.x)
skill iconHTML/CSS
skill iconjQuery
skill iconMongoDB
Technical Skills :-
• Demonstrable experience in enterprise software product development.
• Expert knowledge of JavaScript
• 6+ years of Web UI development using JavaScript, HTML and CSS, JQuery
• 3+ years of experience in AngularJS, progressive web application development (agnostic to which version) or any other modern framework.
• Experience in REST API development / building SaaS applications
• 2+ years of MongoDB, Redis or similar no-SQL DB experience
• 2+ years of experience of RDMS
• Must be able to communicate the design specification using block diagrams / modelling techniques (e.g. UML)
Nice to have experience
• Object-oriented modeling and design a plus
• Experience with DevOps CI/CD pipelines.
• Experience with Jenkins and GitHub
Read more
Matellio Inc
at Matellio Inc
2 recruiters
Nikita Goyal
Posted by Nikita Goyal
Jaipur, Rajasthan
3 - 5 yrs
₹3L - ₹7L / yr
skill iconAndroid Development
skill iconKotlin
skill iconJava

- Strong knowledge of Android SDK, different versions of Android, and how to deal with different screen sizes

- Familiarity with RESTful APIs to connect Android applications to back-end services

- Strong knowledge of Android UI design principles, patterns, and best practices

- Experience with offline storage, threading, and performance tuning

- Strong knowledge in SQLite Database

- Experience in designing and developing custom controls for Android.

- Solid foundation in data structures, algorithms, and object orientation design.

- Capabilities to write and execute unit test cases.

- Independent researching, solution finding, analysis and problem solving skills and capabilities.

- Should have a strong knowledge of OOPS and intermediate knowledge of front-end GUI design and development.

- Should have knowledge of Kotlin

- Should have experience in  MVC / MVVM Architecture.

- Good in Analytics and Communication

Read more
Team indus
Venkatesh Pentakota
Posted by Venkatesh Pentakota
Nanalnagar, Bengaluru (Bangalore)
3 - 11 yrs
₹3L - ₹6L / yr
Blaze Advisor
HIS
High availability

Bsfhjjjj
ghkkjdd
fdsfhjj
dghkkkk
fghjjk
sarhirhhry gjdyujj xhhdhjkbb Chibcha Shikha’s 
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos