Cutshort logo
Instantpay logo
AM - Customer Relations
AM - Customer Relations
Instantpay's logo

AM - Customer Relations

Gargee Bhadauria's profile picture
Posted by Gargee Bhadauria
3 - 5 yrs
₹2L - ₹4L / yr
Delhi, Gurugram, Noida
Skills
Customer Success
Client Servicing
Communication Skills
Customer Relationship Management (CRM)
skill iconData Analytics
Operations
Team Management
Job brief We are looking for Asst. Manager - Customer Relations who is experienced enough to provide excellent customer service and to promote this idea throughout the organisation. The goal is to keep the helpdesk running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations. The Asst. Manager - Customer Relations sets the vision, direction, and culture of his team by managing individual and team performance expectations and goals, maintaining singular focus on ensuring and improving customer satisfaction, by identifying broader customer impacting issues and implementing solutions to drive quality and productivity, while achieving real time desired service levels. Responsibilities Develop service procedures, policies and standards Identifying customer impacting issues, working out and implementing solutions and process improvements to increase customer satisfaction rate Take ownership as a Nodal Officer of the escalated issues and ensure speedy resolution Organize, prioritize and schedule issues based on the severity of the issue Focus on SLA management, quality and customer experience Keep accurate records and documents of customer service actions and discussions Analyse statistics and compile accurate reports Assist in developing and implementing training programs to improve the quality and productivity of the team Expected to be 2nd in line to the Operations managers and at times might be required to perform delegated duties of Operations Manager Carrying out supervisory responsibilities in line with the organization’s policies Requirements Proven working experience in providing customer service support and team management Direct experience in support operations Demonstrated ability to direct and manage a group of people Strong client-facing, interpersonal and communication skills Advanced troubleshooting and multi-tasking skills Ability to handle complex and ambiguous scenarios Can adapt well to changing circumstances, direction, and strategy Ability to support business and provide solutions to customer pain points Proven ability to manage reporting and analysis Ability to effectively and efficiently complete difficult goals or assignments Confident in using Microsoft Office especially Excel and Powerpoint Advanced computer skills using a variety of programs highly desired Round the clock availability, including willingness to work on weekends, and outside of the "standard" work day Bachelor’s degree, preferred Project Management & knowledge of Six Sigma/Lean Processes, MBA is a plus
Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

About Instantpay

Founded :
2013
Type :
Services
Size :
100-1000
Stage :
Profitable

About

Instantpay is a digital payments platform which is aggregating a host of services and distributing them to consumers through a network of local stores and vendors present across India.

Read more

Connect with the team

Profile picture
Shivani Garg
Profile picture
Shailendra Agarwal
Profile picture
Gargee Bhadauria
Profile picture
Shailendra Agarwal

Company social profiles

bloglinkedintwitterfacebook

Similar jobs

Manufacturing of Engineering product
Manufacturing of Engineering product
Agency job
via keiretsu advisory services by shivani juyal
Manesar
1 - 5 yrs
₹2L - ₹3L / yr
Client Servicing
Client Management
Customer Relationship Management (CRM)

JD-

Client relations managers -establish, develop, and nurture lasting relationships with customers

Making sure all the leads of the clients after placing orders are met.

➢ Ensuring your existing clients are satisfied through after-sales service.

➢ Always ask them for true feedback.

➢ Servicing the client after receiving the order till the time of collection

of payment.

➢ Resolve the queries and questions of all the clients.

➢ Give or support the participants/clients about company products or

services.

➢ Acting as a point of contact for complaints and escalating issues to

the concern.

Read more
App Innovation Technologies
AIT Careers
Posted by AIT Careers
Coimbatore
1 - 3 yrs
₹1L - ₹8L / yr
skill iconJava
skill iconKotlin
skill iconAndroid Development
Model-View-View-Model (MVVM)
RxJava
+1 more

We are looking for an Android Developer responsible for the development and maintenance of applications aimed at a range of devices including mobile phones and tablet computers. Your primary focus will be development of applications and their integration with back-end services. You will be working alongside other engineers and developers working on different layers of the infrastructure. Therefore, a commitment to collaborative problem solving, sophisticated design, and the creation of quality products is essential

Roles and Responsibilities

² Design and build applications.

² Ensure the performance, quality, and responsiveness of applications

² Collaborate with a team to define, design, and ship new features

² Identify and correct bottlenecks and fix bugs

 

² To maintain the code quality, organization, and automation

² Work with the development team consisting of architects, UI designers, product managers, testers to deliver high quality mobile product & services

² Develop, test and rollout optimised UIs for diff versions/device

² Translate designs and wireframes into high quality code

² Build for multi device & multi platform scenario i.e mobile website along with mobile app

² Design, build, and maintain high performance, reusable, and reliable Java code

² Ensure the best possible performance, quality and responsiveness of the application

² Adaptability is a key factor to becoming a great Android app developer

² Identify the bugs ,correct bottlenecks and fix bugs

 

Skills Required:

² Prominent hands on experience in Native Android, Native iOS or Both.

² Strong knowledge of Android SDK, different versions of Android, and how to deal with different screen sizes

² An Android app developer must be well-versed with Java programming language.

² Familiarity with RESTful APIs to connect applications to back-end services

² Strong knowledge on UI design principles, patterns, and best practices

² Having knowledge about offline storage, threading, and performance tuning

² Knowledge of the open-source Android ecosystem and the libraries available for common tasks

² A knack for benchmarking and optimization

² Ability to understand business requirements and translate them into technical requirements

² Understanding of Google’s Android design principles and interface guidelines.

² Proficient with Objective-C or Swift.

² Understanding of Apple’s design principles and interface guidelines

² Knowledge of low-level C-based libraries is preferred

² Familiarity with cloud message APIs and push notifications

² Knack for benchmarking and optimization

² Proficient understanding of code versioning tools (such as Git, Mercurial or SVN)

² Familiarity with continuous integration.

 

Read more
Prabal Information systems LLP
Prabal Information Systems LLP
Posted by Prabal Information Systems LLP
Chennai
4 - 8 yrs
₹2L - ₹15L / yr
skill iconHTML/CSS
skill iconJavascript
skill iconAngular (2+)
skill iconAngularJS (1.x)
ASP.NET
+4 more

Dear Job Seekers,


Greetings from Prabal Information Systems LLP.


We at Prabal Information Systems LLP have a fortune of 100 clients as our clientele. We are in the process of enhancing the team that delivers solutions in the automotive and marketplace segments. We are sure that this position will excite you and provide the necessary career growth you aspire to. 


Job Brief :

We are looking for a Senior .NET Developer to join our IT department and build functional applications and websites.


Senior .NET Developer responsibilities include participating in the entire software development life cycle, debugging applications and configuring existing systems. If you’re equally happy to roll up your sleeves to write code and review other team members’ work, we’d like to meet you.


Ultimately, you’ll use your expertise in the .NET framework to help us deploy high-quality applications.


Responsibilities :


• Analyze system requirements and prioritize tasks

• Write clean, testable code using .NET programming languages

• Develop technical specifications and architecture

• Test and debug various .NET applications

• Experience with Asp.net, MVC(Mandatory) Web api etc

• Experience in Sql Server

• Review and refactor code

• Deploy fully functional applications

• Upgrade existing programs

• Support junior developers’ work

• Document development and operational procedures


Requirements and skills


• Work experience as a .NET Developer

• Proficiency in building web-based applications

• In-depth knowledge of at least one of the .NET languages (like C# and Visual Basic . NET)

• Familiarity with agile environments

• Troubleshooting abilities

• Good communication skills



Read more
A renowned Telecommunication Company
A renowned Telecommunication Company
Agency job
via Selective Global Search by Surbhi Gupta
Gurugram, Bengaluru (Bangalore), Bhubaneswar
3 - 8 yrs
₹3L - ₹22L / yr
skill iconVue.js
skill iconAngularJS (1.x)
skill iconAngular (2+)
skill iconReact.js
skill iconJavascript
+7 more
Designation: Full Stack Developer
Product: Online Payments, Acquiring side
Mandatory Skills: FSD+Micro+Angular+Web

Imp Skills
Payment Gateway, Docker, Kubernets, AWS, Mule -I6
Read more
Thiruvananthapuram
1 - 3 yrs
₹3L - ₹4L / yr
skill iconC
Microcontrollers
Linux/Unix
Debugging
Embedded Systems
+6 more

Embedded System Engineer

 

Working on Embedded programming on the microcontroller, Linux/Android OS development

Working on component sourcing, PCB Design and fabrication

Working on assembly and testing

Working on field deployment and Testing

Skills:

Embedded Systems

C Programming

Must be exceptionally good in Embedded Systems C programming, testing/ debugging and in advanced C concepts

Capable of working in Embedded Systems based projects based on 8 and 32 bit microcontrollers (STM32)

Experience with communication protocols and peripherals like UART, SPI, RTC, Ethernet

Hands on experience in IDE like Keil, AVR Studio, MPLAB

Strong documentation and writing skills

Work Experience

1-3 years preferable, fresher with good embedded system knowledge can also apply

Read more
Tatvic
at Tatvic
2 recruiters
Aastha Bhadani
Posted by Aastha Bhadani
Ahmedabad
2 - 4 yrs
₹1L - ₹8L / yr
Google Tag Manager (GTM)
skill iconJavascript
Content Writing
skill iconData Analytics
Google Cloud Platform (GCP)
Location: Ahmedabad (Work From Office)

Website: www.https://sgnldomain.online/click?redirect=http%3A%2F%2Ftatvic.com%2F&;dID=1615815352065&linkName=tatvic.com" target="_blank">tatvic.com

Job Description

Responsibilities of Technical lAnalyst:

Responsibilities w.r.t Customer:

  1. Requirement gathering by asking questions to the customer and getting to the main objective behind the query.

  2. Analyze and understand and when necessary document the requirement 

  3. Design or develop PoC as per the business requirements / Customer development team requirements

  4. Completing the implementation of the task as per the schedule 

  5. Should make extensive use of analytics data to generate insights and recommendations

  6. Work with client technical team to fix the tracking issues

Team Responsibilities

  1. Participate in the recruitment process based on your seniority. This includes interviews, creating test as required based on the need to recruit people who are compatible with our culture and skilled to accomplish the job.

  2. Share and coach colleagues in making the team more effective.

  3. Share and Create content for training and publishing. These includes blogs and webinars.

  4. Identify potential team members who are worthy of band change and prepare them with required guidance

  5. Identify the repetitive tasks and manage to delegate to other team members or automate the process to reduce TAT & improve the productivity

Technical Responsibilities

  1. Understanding the Event Schemas and Scripting

  2. Designing solutions using GTM configurations for various environments

  3. Creating database schemas as per business requirements

  4. Create technical specifications and test plans

  5. Development within any frameworks/platforms as used by the customers websites platform for implementing tracking components.

  6. Understand and implement the various scripts and code which can work with different Analytics Tools

  7. Understand the connection of GCP with GA 360 and its working

  8. Integrate existing software products and getting various platforms to work together

  9. Configure alerts on top of tracking to monitor & correct the same

  10. Building reusable, optimized, scalable, secure code and libraries for future use

  11. Initiate new research tasks which enable the analyst at Tatvic or Client to leverage to improve the business KPIs

Read more
Peacock Engineering
at Peacock Engineering
3 recruiters
Sangeeta Behera
Posted by Sangeeta Behera
Bengaluru (Bangalore)
5 - 7 yrs
₹5L - ₹15L / yr
skill iconReact.js
skill iconJavascript
skill iconRedux/Flux
React Hooks

About the Company

Peacock Engineering Ltd is a Gold-accredited IBM Premier Business Partner which has amassed over 300 person years of experience implementing business critical EAM (Enterprise Asset Management) solutions across a range of industries such as oil & gas, pharmaceuticals, utilities, facilities management, transport, and power generation. 

Peacock Engineering Ltd specialise in providing consultancy services and support for the IBM Maximo EAM software product and maintain a pool of highly experienced and capable consultants fully conversant with IBM Maximo and its functionality, capabilities, and opportunities for customisation to meet business need. 

 

Main Purpose:

Peacock Engineering’s Technical Services team is now looking for an experienced UI / Front End Developer who is proficient with React.js (16.8+) to join our international team of developers delivering innovative solutions to our major UK-based customers.

 

Your primary focus will be working on new user interface components which are modern, secure, performant, and easy to maintain - following well-known React.js workflows and recognised best practices.

 

You will coordinate with the rest of our multi-disciplined team working together on different layers of the solution architecture.  A commitment to collaborative problem solving, sophisticated design, and delivering a high-quality product is essential.

 

Specific Responsibilities:

  • Developing new user-facing features for our clients using React.js
  • Translating functional requirements (User Stories/Tasks) and wireframes into high quality code with tests
  • Working with architects, developers, and QA engineers to ensure that your work is testable, meets industry security standards and is written to deliver good performance/scalability.
  • Perform application and solution development to meet project requirements.
  • Develop and document detailed technical designs to meet business requirements.
  • Manage multiple technical environments and support the development and testing processes.
  • Identify areas of customization and optimization and provide solutions that meet the business requirements.

 

Skills & Personal Qualities – Required:

Experience working with the IBM Maximo software product within the following capacities:

  • Tech. in Computer Science, Engineering or Business-related field and/or equivalent work experience.
  • Thorough understanding of React.js and its core principles
  • Minimum five (5) years of work experience in React application development.
  • Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model
  • Demonstrable expertise in software development in an Agile setting
  • Ability to deliver well-tested code consistently in an Agile, CI/CD environment
  • Experience with JavaScript Testing frameworks and principles (Jest preferable)
  • Familiarity with newer specifications of ECMAScript
  • Familiarity with RESTful APIs
  • Knowledge of modern authentication/authorization mechanisms
  • Familiarity with modern build pipelines and tools (Azure DevOps preferable)
  • Experience with common front-end development tools such as Babel, Webpack/Parcel, NPM/Yarn, etc.
  • Familiarity with Git
  • Good time-management skills
  • Great interpersonal and communication skills
  • Good spoken & written English

 

Skills & Personal Qualities – Desired:

  • To bring industry knowledge world class capabilities innovation and cutting-edge technology to our clients in the Resources industry to deliver business value.
  • To work with leading Resources client’s major customers and suppliers to develop and execute projects and reliability strategies.
  • To harness extensive knowledge combined with an integrated suite of methods people and assets to deliver sustainable long-term solution.
  • IBM MobileFirst certification
  • JAVA/ SQL Skills

 

Person Specification/Attributes:

  • Professional and committed, with a disciplined approach to work.
  • Motivated and driven by finding and providing solutions to problems.
  • Polite, tactful, helpful, empathic nature, able to deliver to the needs of customers.
  • Has respect for others and their views.
  • Technology minded and focused, enthusiastic about technologies.
  • Analytical, able to raise from the detail and see the bigger picture.
  • Dedicated to continually updating and upgrading own knowledge.
  • Carries a mind-set of continuous improvement, constantly looking for better and more efficient ways of doing things.
  • Values quality at the centre of all things in work.

 

Due to considerable amounts of virtual working and interaction with colleagues and customers in different physical locations internationally, it is essential that the successful applicant has the drive and ethic to succeed working in small teams physically but in larger efforts virtually.  Self-drive to communicate constantly using web collaboration and video conferencing is essential.

 

As an employee, you will be encouraged to continually develop your capability & attain certifications to reflect your growth as an individual.

 

Read more
Mesu Solutions Pvt. Ltd
Remote, Pune
1 - 3 yrs
₹2L - ₹4L / yr
skill icon.NET
"Angular"
ASP.NET
skill iconC#
MVC Framework
+3 more

Job Summary

We are looking for a Dot Net developer with expertise on MVC, C# web API and angular

The ideal candidate will thrive in a work environment that requires strong problem-solving skills and independent self-direction, coupled with an aptitude for team collaboration and open communication.

Your primary responsibility will be to design and develop application functionality based on the requirements from the client.

Responsibilities and Duties

  • Ensuring and implementing the best possible performance, quality, and responsiveness of applications
  • Ability to Identify bottlenecks and bugs, and devise solutions to mitigate and address these issues
  • Flexible and proactive working style with strong personal ownership of problem resolution.
  • Ability to multi-task under pressure and work independently with minimal supervision.
  • Commitment to optimization and accountability evident in creating technical documentation for reference and reporting

Qualifications and Skills

· More than 2-3 years’ experience in .NET development

· Experience with Angular *

· Strong knowledge of .NET framework 4.5, 4.6,

· Strong Knowledge of Asp.Net MVC 5

· Strong understanding of object-oriented programming

· Skill for writing reusable libraries

· Knowledge of Unit of Work, Generic Repository Pattern

· Familiarity with Microsoft SQL Server

· Experience with Entity Framework 6.0

Job Types: Full-time, Permanent

Salary: ₹1.50 - ₹3.60 per year

 

Read more
TechoSquare Solutions
at TechoSquare Solutions
1 recruiter
Medha Kumari
Posted by Medha Kumari
Mohali
3 - 7 yrs
₹2L - ₹9L / yr
skill iconPHP
skill iconLaravel
MySQL
skill iconCodeIgniter
Core PHP

Job Description For PHP/Laravel Developer


We are looking for a PHP Developer to join our team of professional developers. The candidate is responsible for managing back-end services and the interchange of data between the server and the users. Your primary focus will be the development of all server-side logic, definition and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front-end.


Required Experience and skills:

- Working experience in PHP, MySQL and Javascript

- Working experience of any MVC framework Laravel, Codeigniter etc.

- Strong object-oriented programming skills

- Good understanding of both front-end and back-end web development.

- Experience required 3 years Minimum

- Knowledge of eCommerce is a plus point.


Professional Skills:

- A team player with good communications

- Ability to solve problems quickly and efficiently

- Great aptitude and attitude towards learning

- Take full responsibility for task/project execution

- Ability to prioritize own work and respect deadlines


Benefits

Flexible day shift

5 days working

Paid leave


Location:
 Mohali

Job Type: Full-time

Read more
Radix Healthcare
at Radix Healthcare
2 recruiters
Anuja Apte
Posted by Anuja Apte
Pune
4 - 8 yrs
₹12L - ₹20L / yr
Hibernate (Java)
skill iconSpring Boot
Spring
skill iconJava
Data Structures
+1 more

About radix health 

We, http://www.radixhealth.com/">Radix health, Inc are a Healthcare IT solutions provider organization based out of US and India, developing innovative products that are solving some of the challenging problems for US Healthcare around patient access and patient care. We operate at the intersection of Clinical operations, data science and medical practices and we are a bunch of people with solid domain knowledge, technical expertise and eagerness to grow our footprint in the market.


Radix health is listed as one of the top 100 companies transforming US healthcare and we are proud to be associated with several leading medical groups in US. 


Working at radix health

Are you looking for a place where growth opportunities abound, where you'll have the freedom to forge your own path, and where you can feel good about the work you're doing?


We're looking for people who are passionate about improving healthcare, constantly seek to make themselves better, love challenging problems, and never say never.  We honor diversity and creative thought. We are committed to building an environment that challenges you, but where you can also have fun. As a growth-stage startup, we offer competitive compensation packages that reward hard work and long-term growth.


Perks at work

  • Chance to work on real life problems in the healthcare industry.
  • Culture of trust, empowerment and constructive feedback, Advanced technology stack , knowledge sharing through tech talks, product demos, parties & events.
  • Competitive salary, great IT equipment, flexible working times, additional holidays and volunteering time off, free beverages and healthy evening snacks.
  • A diverse, fun and open-minded team in a nice office in the centrally located part of Pune.
  • Extensive onboarding, mentoring and personal development plan.
  • Relocation assistance for outstation candidates.
  • Comprehensive insurance benefits covering employees and their families.
  • Genuine work/life balance served here. 

 

 

Our Recruiting Process:

 

We aim to reply to all applicants within a few days of receiving your application. Our interview process consists of several stages, each one allowing us to get to know you better, professionally and technically. It is also an opportunity for you to gain a better understanding of our culture and the work we do here at Radix Health.

 

The stages include:

  • CV review
  • A little coding/Logical challenge 
  • Technical Interview with team
  • Interview with VP. 

 

We value your time and we move fast and provide feedback at every stage of the interview.

If you like being at the place where decision making is quick then you are on the right track



Role :
We are looking for an experienced Java or full-stack developer who is passionate about developing solutions that improve healthcare. The ideal candidate will have at least 4 years of experience building large-scale web applications. 


You will be expected to define/scope feature-sets and develop new functions. You will be a part of the team that is focussed on our one of many industry leading software solutions, designing scalable/maintainable object oriented architecture and producing market leading, self-testable deliverables. 


You are expected to be a technology enthusiast, who likes to think out of the box, embraces new technology alternatives, has a creative mind and is a go-getter.


Qualifications:

    • Education : BE/MS/M. Tech/MCS/MCS with excellent records
    • Server side :  Java/J2EE, REST API development, RESTful web services, Spring Boot framework, JAX-RS APIs
  • Concepts : Strong understanding of Data Structures, Concurrency, Mult-threading, Design patterns, Java packages, Garbage collection, collections, JVM, JDBC
    • ORM : Mybatis, Hibernate
    • Unit testing : JUNIT, TestNG, Mockito 
    • Build : Maven, Gradle
    • CI/CD : GIT, Devops practices, Jenkins, containerization using Docker
    • Databases : SQL, No-SQL, RDS, PostgreSQL, MySQL
  • Cloud :AWS, EC2, ES3, ECR etc.
  • APM:  ELK, Grafana


Skills:


  • At least 4 years of SAAS software development experience.
  • Experience in cloud computing application implementations on AWS is a MUST!
  • Excellent understanding of microservices architecture, design patterns, and standard methodologies with an eye towards scale, automation, resiliency, and high availability
  • Experience with build-time dependency management (e.g. Ant, Maven); unit testing and code-coverage tools; test automation techniques and tools; and build automation tools (e.g. Jenkins,) tools is required. 
  • Strong understanding of Java is expected 
  • Good understanding of architectural principles involved in SaaS and multi-tenant platforms. 
  • Strong interpersonal, influencing, collaboration and negotiation skills
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly. No 3rd party agencies here.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
21,01,133
Matches delivered
37,12,187
Network size
15,000
Companies hiring
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos