Cutshort logo
Instantpay logo
AM - Customer Relations
AM - Customer Relations
Instantpay's logo

AM - Customer Relations

Gargee Bhadauria's profile picture
Posted by Gargee Bhadauria
3 - 5 yrs
₹2L - ₹4L / yr
Delhi, Gurugram, Noida
Skills
Customer Success
Client Servicing
Communication Skills
Customer Relationship Management (CRM)
skill iconData Analytics
Operations
Team Management
Job brief We are looking for Asst. Manager - Customer Relations who is experienced enough to provide excellent customer service and to promote this idea throughout the organisation. The goal is to keep the helpdesk running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations. The Asst. Manager - Customer Relations sets the vision, direction, and culture of his team by managing individual and team performance expectations and goals, maintaining singular focus on ensuring and improving customer satisfaction, by identifying broader customer impacting issues and implementing solutions to drive quality and productivity, while achieving real time desired service levels. Responsibilities Develop service procedures, policies and standards Identifying customer impacting issues, working out and implementing solutions and process improvements to increase customer satisfaction rate Take ownership as a Nodal Officer of the escalated issues and ensure speedy resolution Organize, prioritize and schedule issues based on the severity of the issue Focus on SLA management, quality and customer experience Keep accurate records and documents of customer service actions and discussions Analyse statistics and compile accurate reports Assist in developing and implementing training programs to improve the quality and productivity of the team Expected to be 2nd in line to the Operations managers and at times might be required to perform delegated duties of Operations Manager Carrying out supervisory responsibilities in line with the organization’s policies Requirements Proven working experience in providing customer service support and team management Direct experience in support operations Demonstrated ability to direct and manage a group of people Strong client-facing, interpersonal and communication skills Advanced troubleshooting and multi-tasking skills Ability to handle complex and ambiguous scenarios Can adapt well to changing circumstances, direction, and strategy Ability to support business and provide solutions to customer pain points Proven ability to manage reporting and analysis Ability to effectively and efficiently complete difficult goals or assignments Confident in using Microsoft Office especially Excel and Powerpoint Advanced computer skills using a variety of programs highly desired Round the clock availability, including willingness to work on weekends, and outside of the "standard" work day Bachelor’s degree, preferred Project Management & knowledge of Six Sigma/Lean Processes, MBA is a plus
Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

About Instantpay

Founded :
2013
Type :
Services
Size :
100-1000
Stage :
Profitable

About

Instantpay is a digital payments platform which is aggregating a host of services and distributing them to consumers through a network of local stores and vendors present across India.

Read more

Connect with the team

Profile picture
Shivani Garg
Profile picture
Shailendra Agarwal
Profile picture
Gargee Bhadauria
Profile picture
Shailendra Agarwal

Company social profiles

bloglinkedintwitterfacebook

Similar jobs

Incruiter
at Incruiter
1 recruiter
Anjali Bose
Posted by Anjali Bose
Bengaluru (Bangalore)
2 - 4 yrs
₹1L - ₹6L / yr
B2B Sales
CRM Tools
Product Sales
Outbound Sales
HR Tech
+8 more

EXCITED ABOUT YOUR TASKS?

● Connect with potential clients to evaluate needs or promote products and services

● Meeting or exceeding sales goals

● Negotiating all contracts with prospective clients

● Helping determine pricing schedules for quotes, promotions, and negotiations

● Preparing weekly and monthly reports

● Giving sales presentations to a range of prospective clients

● Coordinating sales efforts with marketing programs

● Understanding and promoting company programs

● Obtaining deposits and balance of payment from clients

● Preparing and submitting sales contracts for orders

● Maintaining client records

● Answering client questions about credit terms, products, prices, and availability.


WILL YOU NEED TO SUCCEED?

● Bachelor’s degree in business or management

● Successful track record in B2B sales and negotiation

● A commitment to excellent client service

● Excellent verbal and written communication skills

● Proficiency with data analysis, forecasting, and budgeting

Proven ability to plan and manage resource

● Proficiency in Microsoft Office applications, including Word, excel, and PowerPoint.


WFO-Indiranagar, Bangalore


Working Days:

Monday to Friday 10 am - 7 pm (WFO)

Saturdays-10 am - 3 pm (WFH)

However, the candidate must be comfortable with flexible shifts, if required.




Read more
Simplex Syscon Pvt Ltd
Himanshu Bhatia
Posted by Himanshu Bhatia
Delhi, Gurugram, Noida, Ghaziabad, Faridabad
2 - 6 yrs
₹3L - ₹10L / yr
Siemens
PLC Scada
Hard working

PLC progg required with skills to work on Siemens TIA portal,

good knowledge on PLC/HMI/VFD/SERVO & MOTION CONTROLLER

Read more
Brown Living
at Brown Living
2 candid answers
Saurabh Nigam
Posted by Saurabh Nigam
Mumbai
3 - 4 yrs
Best in industry
Graphic Designing
Visual Designing
User Experience (UX) Design
Web design
Interaction Design
+2 more

Designation: Creative Designer

● Location: Bandra West, Mumbai, India

● Position Type: Full-time, Permanent


Company Description

Brown Living (www.brownliving.in) is a platform focused on making Sustainable Living Easy, Accessible, and Affordable. As India's first plastic-free marketplace, we promote a sustainable and earth-friendly lifestyle. Our team curates a wide range of everyday-use products that are

ethically sourced and promote minimal waste. We support artisan groups and sustainable brands dedicated to creating a positive environmental impact. Through our platform, we are building India's largest ecosystem for sustainable living and empowering artisans, women entrepreneurs, and innovators to combat plastic pollution.


Key Responsibilities:

1. Creative Design & Strategy:

a. Conceptualize, strategize, and execute end-to-end design solutions for all marketing campaigns, ensuring alignment with brand objectives.

b. Develop creative assets including 2D, 3D designs, and motion graphics

(gifs, video edits) across various platforms.

c. Design emailers, newsletters, brochures, social media creatives, ad

creatives, and all marketing collaterals ensuring consistency and

alignment with brand guidelines.

d. Collaborate closely with the marketing team to design visually compelling assets that effectively communicate the brand’s message across all digital channels.


2. Website & UI/UX Design:

a. Design and maintain website UI, ensuring an intuitive and seamless user experience.

b. Conduct periodic UX reviews and provide actionable insights for

improvements.

c. Work closely with the tech team to implement UI/UX changes and

enhancements that drive user engagement and conversions.


3. Brand Management:

a. Manage and maintain Brown Living’s brand image and messaging across all platforms globally.

b. Ensure all creative outputs align with the brand’s ethos and guidelines,

maintaining a consistent and cohesive brand presence.

c. Create and maintain a brand asset library, ensuring all teams have access to up-to-date creative assets.


4. Campaign Planning & Execution:

a. Plan and execute multi-channel marketing campaigns, working in

tandem with internal teams and external agencies.

b. Develop comprehensive communication design strategies for various

digital platforms, ensuring that campaigns are creative, innovative, and

effective.

c. Track and analyze campaign performance, making data-driven

adjustments to strategies and creatives as needed.

d. Lead the creative process from concept to final execution, ensuring

deadlines and quality standards are met.


5. Market Research & Insights:

a. Conduct thorough market research to understand customer needs,

preferences, and trends.

b. Translate customer insights into compelling design strategies that

resonate with the target audience.

c. Stay updated with industry trends and best practices in design and digital marketing to continually refine and improve design strategies.


6. Collaboration & Communication:

a. Work collaboratively with the marketing, product, and tech teams to

ensure seamless execution of campaigns and projects.

b. Provide creative direction and guidance to junior designers, freelancers,

and external agencies, ensuring that all creative work aligns with brand

standards.

c. Communicate design concepts and strategies effectively to stakeholders, providing clear rationale and direction.


7. Continuous Improvement:

a. Regularly review and assess the effectiveness of creative strategies,

making necessary adjustments to improve outcomes.

b. Experiment with new design tools, techniques, and formats to keep

Brown Living’s creative output fresh and engaging.

c. Drive innovation in the design process, constantly seeking ways to

improve efficiency, creativity, and impact.


Key Result Areas (KRA):

1. Design Quality & Consistency:

a. Ensure all creative outputs are of high quality, align with brand guidelines, and are delivered on time.

b. Maintain a consistent brand image across all digital and offline platforms.


2. Campaign Effectiveness:

a. Measure the success of marketing campaigns through KPIs such as

engagement rates, click-through rates, and conversion rates.

b. Adjust design strategies based on performance data to optimize future

campaigns.


3. UI/UX Enhancement:

a. Improve website user engagement and experience through regular UX

reviews and design enhancements.

b. Increase conversion rates and reduce bounce rates by implementing

effective UI/UX strategies.


4. Brand Growth & Awareness:

a. Contribute to the growth of Brown Living’s brand awareness and

reputation through impactful design and communication strategies.

b. Ensure a positive and consistent global brand presence across all

marketing channels.


5. Innovation & Experimentation:

a. Continuously explore and implement new design trends, tools, and

technologies to keep the brand’s creative output innovative and ahead of

the curve.

b. Introduce at least two new creative approaches or tools each quarter to

improve campaign effectiveness.


6. Collaboration & Communication:

a. Foster effective collaboration between the design team and other

departments, ensuring clear communication and smooth workflow.

b. Provide timely and constructive feedback to junior designers and external agencies, ensuring high standards are maintained.


Qualifications:

1. Bachelor’s degree in Graphic Design, Visual Communication, or a related field.


2. 3-5 years of experience in creative design, with a strong portfolio showcasing work across various media including 2D, 3D, video, and digital platforms.


3. Proficiency in design tools such as Adobe Creative Suite (Photoshop, Illustrator, After Effects, Premiere Pro), Figma, Sketch, etc.


4. Strong understanding of UI/UX principles and experience in website design and optimization.

5. Excellent communication and collaboration skills.


6. Ability to work in a fast-paced environment and manage multiple projects simultaneously.


7. A keen eye for detail and a passion for sustainability and mindful living.


Join us at Brown Living and be part of a mission-driven company that’s changing the way the world thinks about sustainable consumption.


How to Apply:

Interested candidates can apply online via the job application form available here - https://docs.google.com/forms/d/e/1FAIpQLSdgb8MMrZX0STJb1Nt63jizdYccAxTQWbAmFAt4YcoAJBJlmg/viewform


Read More:

1. Website - https://brownliving.in/


2. About Brown Living’s Mission & Vision - https://brownliving.in/pages/about-us


3. Meet the Brown Living Team - https://brownliving.in/pages/our-team


4. Work with Us - https://brownliving.in/pages/work-with-us


5. The Brown Lens Curation Method - https://brownliving.in/pages/the-brown-lens


6. Brown Living’s Impact - https://brownliving.in/pages/our-impact-plastic-free-carbon-neutral-shopping

Read more
Beauto Systems Private Limited
Beauto Systems
Posted by Beauto Systems
Pune
4 - 6 yrs
₹1L - ₹10L / yr
Penetration testing
Vulnerability assessment
Vulnerability scanning
Cyber Security

Key Responsibility Areas:

Operate a hands-on role involving penetration testing and vulnerability assessment activities of complex Web applications, operating systems, wired and wireless networks, and mobile applications/devices Delivering targeted and intelligence led security penetration testing through a robust testing methodology and process Craft and develop scripts, frameworks, tools, and the methods required for facilitating and executing sophisticated charges, emulating malicious actor behavior sought at avoiding detection Conduct security assessments on a wide variety of technologies and implementations Develop and maintain security testing plans Maintain and evolve a mature set of security penetration testing and internal Red Team processes covering all areas of technology Automate penetration and other security testing on networks, systems and applications Develop meaningful metrics to reflect the true posture of the environment allowing the organization to make educated decisions based on risk Produce actionable, threat-based, reports on security testing results Act as a source of direction, training, and guidance for less experienced staff Consult with application developers, systems administrators, and management to demonstrate security testing results, explain the threat presented by the results, and consult on remediation Communicate security issues to a wide variety of internal and external “customers” to include technical teams, executives, risk groups, vendors and regulators Foster and maintain relationships with key stakeholders and business partners

Required Skills:

2 to 6 years of experience in information security with web application and network penetration testing experience Fluent in common cyber security domains such as cloud security, access control, encryption, identify management, security operations, application security, penetration tests, endpoint security, vulnerability management, threat intelligence Strong understanding of OWASP top 10.

Experience or knowledge of IT security risk assessments and gap analysis In-depth knowledge of application development processes and at least one programing or scripting language (e.g., Java, Scala, C#, Ruby, Perl, Python, PowerShell) Hands on experience with testing frameworks such as the PTES and OWASP Experience of functional testing, UI/UX testing and manual testing, Load, Performance testing across multiple browsers and devices Hands-on experience in designing and writing test automation scripts using test automation frameworks and knowledge on API Testing Applicable knowledge of Windows client/server, Unix/Linux systems, Mac OS X, VMware/Xen, and cloud technologies such as AWS, Azure, or Google Cloud

Qualification: Masters/Bachelor’s Degree

 

 

Read more
The creator economy with local production. ( GE1)
The creator economy with local production. ( GE1)
Agency job
via Multi Recruit by Ashwini Miniyar
Bengaluru (Bangalore), Mumbai, Delhi
5 - 8 yrs
₹25L - ₹30L / yr
skill iconPHP
Golang
skill iconGo Programming (Golang)
  • Using the latest technologies to solve real problems for our customers at a massive scale
  • Collaborating closely with other engineers as a valuable member of a cross-functional team
  • Sharing your knowledge and building creative solutions while helping the team evolve best practices
  • Designing, developing, and deploying backend services with a focus on high availability, low latency, and scalability
  • Taking end-to-end responsibility for the services that are owned by your team, including taking part in an on-call rotation

Who you are

  • A minimum of B.S. degree in Information Technology or Computer Science or 5+ years in a similar position
  • Able to adapt, change and grow quickly as we scale the organization
  • Passionate about engineering practices like agile, continuous delivery, test-driven development, traceability, and observability
  • Growth mentality is curious and not afraid to be experimental.
  • You share your ideas and continuously improve yourself and the team around you
  • Solid experience as an Engineer designing, developing and maintaining API driven solutions
  • Strong communication skills, high integrity, and great attention to detail

You’ll get to work with:

  • Docker and Kubernetes
  • Go and/or PHP
  • PostgreSQL, Elastic Search, RabbitMQ
  • Memcache, Redis
  • Microservices architecture
  • ELK, Jaeger, Prometheus & Grafana

 

 

Read more
Democratize good design for homes in India. (DC1)
Democratize good design for homes in India. (DC1)
Agency job
via Multi Recruit by Fiona RKS
Bengaluru (Bangalore)
2 - 5 yrs
₹15L - ₹18L / yr
skill iconReact.js
React.Js with Ecommerce background
  • You'll help shape the product by leading the overall design and development of the technical solution
  • Designing and developing user interfaces using React best practices,
  • Developing Front end application code and unit tests in React along with Service Layer
  • Shine with engineering excellence by developing test infrastructures, writing documentation, ensuring high performance, and following an agile development methodology
  • Optimizing components for maximum performance across a vast array of web-capable devices and browsers
  • Research on new frameworks for improving the architecture
  • Ensure development best practices are followed (Clean Code, Clean Architecture, code reviews)
  • Actively communicate with the stakeholder and team

Desired Profile of the candidate

  • Proficiency with ReactJS and its libraries
  • Good to have Node experience Proficiency with ReactJS and its libraries
  • Good to have Node experience
  • Ensuring a clear dependency chain, regarding business logic as well as the file system
  • Experience in JavaScript build tools like grunt or gulp
  • Expert in any one of the modern JavaScript MV-VM/MVC frameworks (React, JQuery, NodeJS)
  • Hand on and implements complex ReactJS applications, directives, controllers, services
  • Expertise in writing and consuming web services,
  • Good to have, knowledge in Cloud services
  • Ability to quickly script a working solution for a given problem.
  • Creative problem-solving skills.
  • A results-focused mindset.
  • Able to proactively communicate with non-technical stakeholders, manage expectations, and explain the value of addressing technical debt
  • Ensuring a clear dependency chain, regarding business logic as well as the file system
  • Experience in JavaScript build tools like grunt or gulp
  • Expert in any one of the modern JavaScript MV-VM/MVC frameworks (React, JQuery, NodeJS)
  • Hand on and implements complex ReactJS applications, directives, controllers, services
  • Expertise in writing and consuming web services,
  • Good to have, knowledge in Cloud services
  • Ability to quickly script a working solution for a given problem.
  • Creative problem-solving skills.
  • A results-focused mindset.
  • Able to proactively communicate with non-technical stakeholders, manage expectations, and explain the value of addressing technical debt.

 

Read more
13RMS
Remote only
0 - 1 yrs
€0.0K - €0.0K / yr
Sales
Marketing
Digital Marketing
Email Marketing

13RMS is a manufacturing company that has been selling personal protective equipment to companies and individuals worldwide for years.

A constant drive to improve the performance of existing products and develop new products is a driving force behind 13RMS.

Our design team is always focused on the user, our products always have a high user comfort and a beautiful design.

13RMS wants to combat COVID-19 and that starts with professional respiratory protection for everyone. We have specially developed professional respiratory protection for everyday life with a filter quality of an FFP 1 mask.

We would like to offer people optimal respiratory protection in order to combat COVID 19 and prevent it from spreading further.

We are looking for motivated salesmen who are passionate about achieving this goal with us.


Job requirements

  • Communicative and result-oriented
  • Good analytical skills
  • True networker
  • Good personal presentation
  • Passion to help people and to fight COVID-19.
  • Community involvement and commercial insight

 

Terms of employment

  • A pleasant and flexible working environment
  • Compensation per sale (based on No Cure No Pay)
  • Extra bonuses
  • Growth opportunities within our company
  • Using our marketing tools



Job Information
Job type: Part-time  
Job location: Work from home
Job level: Mid level  
Salary: No Cure No Pay 

Contact:
Mrs. Lotte van de Beek

Read more
Digicred Technologies Private Limited
Gurgaon, Jaipur, NCR (Delhi | Gurgaon | Noida)
2 - 6 yrs
₹3L - ₹7L / yr
Customer Success
Key account management
Customer Retention
Customer Service
ROLE AND RESPONSIBILITIES: 
  • Enhance Customer satisfaction
  • Drive Product engagement and help the customers succeed
  • Liasoning with Veris clients on daily operations 
  • Onboard new customers/clients.
  • Building and maintaining relationships with Veris customers across the globe. 
  • Working with management on operations strategy and streamlining 
  • Schedule and complete quarterly/annual business reviews.
  • Client MIS reporting and analytics 
  • Working closely with the operations team to ensure strict adherence of service deliverables. 
  • Client problem troubleshooting 
  • Internal management reporting 

We are looking for: 

  • Energetic, motivated, and driven 
  • “Get it done” attitude `
  • Ability to lead and manage teams
  • Clarity of thought & good problem-solving capabilities
  • Education is no bar, but a good one always helps 
  • Good with computers and technology
  • Excellent verbal & written communication skills 
Read more
Healthifyme
at Healthifyme
1 video
11 recruiters
Deepthi R
Posted by Deepthi R
Bengaluru (Bangalore)
1 - 3 yrs
₹12L - ₹18L / yr
User Experience (UX) Design
User Interface (UI) Design
skill iconHTML/CSS
skill iconJavascript
InVision
Responsibilities Translate concepts into wireframes and mockups that lead to intuitive user experiences. Design and deliver wireframes, user stories, user journeys, and mockups optimized for a wide range of devices and interfaces. Identify design problems and devise elegant solutions. Make strategic design and user-experience decisions related to core, and new, functions and features. Take a user-centered design approach and rapidly test and iterate your designs. Collaborate with other team members and stakeholders. Take smart risks and champion new ideas. Requirements 1+ years of UX design experience. Preference will be given to candidates who have experience designing complex solutions for complete digital environments. Expertise in UX software such as InVision, UXPin, Balsamiq, Framer.js, Quartz Composer, and the like is a must. Basic HTML5, CSS3, and JavaScript skills are a plus. Ability to work with clients to understand detailed requirements and design complete user experiences that meet client needs and vision. Extensive experience in using UX design best practices to design solutions, and a deep understanding of mobile-first and responsive design. A solid grasp of user-centered design and testing methodologies, subsystems, and usability and accessibility concerns. Ability to iterate your designs and solutions efficiently and intelligently. Ability to clearly and effectively communicate design processes, ideas, and solutions to teams and clients. A clear understanding of the importance of user-centered design. Be excited about collaborating and communicating closely with teams and other stakeholders via a distributed model to regularly deliver design solutions for approval. Be willing to help teammates, share knowledge and experience with them, and learn from them. Be open to receiving feedback and constructive criticism. Be passionate about all things UX and other areas of design and innovation. Research and showcase knowledge in the industry’s latest trends and technologies.
Read more
web tandoor inc
Web Tandoor
Posted by Web Tandoor
Mumbai
1 - 3 yrs
₹1L - ₹2L / yr
skill iconJavascript
skill iconHTML/CSS
skill iconjQuery
AJAX
Adobe Photoshop
+1 more
Company Introduction We are young,innovative and startup web design and development along with product development. We are also launching our own product in next couple of month. Job Description We are looking for a Front-End Web Developer who is motivated to combine the art of design with the art of programming. Responsibilities will include creating/translation of the UI/UX design wireframes to actual code that will produce visual elements of the application. You will work with the our technical expert and bridge the gap between graphical design and technical implementation, taking an active role on both sides and defining how the application looks as well as how it works. Responsibilities Develop new user-facing features Build reusable code and libraries for future use Creating UI/UX designs,logo banner Ensure the technical feasibility of UI/UX designs Optimize application for maximum speed and scalability Assure that all user input is validated before submitting to back-end Collaborate with other team members and stakeholders Skills And Qualifications Proficient understanding of web markup, including HTML5, CSS3 Basic understanding of server-side CSS pre-processing platforms, such as LESS and SASS Proficient understanding of client-side scripting and JavaScript frameworks, including jQuery Note: Every front-end developer is expected to have a proficient knowledge of JavaScript, while most front-end developers should know jQuery. Good understanding of advanced JavaScript libraries and frameworks. Good understanding of asynchronous request handling, partial page updates, and AJAX Basic knowledge of image authoring tools, to be able to crop, resize, or perform small adjustments on an image. Familiarity with tools such as Photoshop is a plus. Note: A UI/UX designer is expected to deliver finished resources for the developer to incorporate into the app. However, quite often a front-end web developer needs to make some small adjustments. Proficient understanding of cross-browser compatibility issues and ways to work around them. Proficient understanding of code versioning tools, such as (Git / Mercurial / SVN) Good understanding of SEO principles and ensuring that application will adhere to them.
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly. No 3rd party agencies here.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
21,01,133
Matches delivered
37,12,187
Network size
15,000
Companies hiring
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos