AM - Customer Relations

Hiring: Customer Support Associates (International Voice Process)

We are looking for dynamic and customer-focused individuals to join a leading global customer support process. If you have prior BPO experience and strong communication skills, this is your chance to level up.

Job Role: Customer Support Executive (International Voice)

Key Responsibilities:

• Handle inbound/outbound customer queries via voice support
• Resolve customer concerns related to orders, payments, and general inquiries
• Deliver a high-quality customer experience with every interaction
• Maintain accurate records of customer interactions

Eligibility Criteria:

• Any Graduate / Undergraduate
• Freshers and experienced both are eligible
• Strong English communication skills (spoken & written)
• Comfortable working in rotational shifts

Preferred:

• Experience in customer support

Compensation:

• Salary up to ₹35,000 CTC + Upto 8k incentives + Upto 4k travel allowance

Selection Process:

• HR Round
• Operations Round
• Versant Test: C1 Level (US Voice)

Work Schedule:

• 5.5 days working
• Rotational shifts & weekly offs

Transportation:

• ₹180 × number of night shifts (for male employees)
• One-sided cab facility for female employees during odd hours

Why You Should Apply:

• Work with a globally recognized support process
• Fast-paced environment with growth opportunities
• Exposure to international customer handling

Job Responsibilities:

1. WordPress Theme and Plugin Development:

• Develop and customize WordPress themes and plugins according to project requirements.
• Ensure the compatibility and responsiveness of websites across various devices.

1. Website Design and Layout:

• Collaborate with designers to implement visually appealing and user-friendly website designs.
• Optimize website layout for maximum usability and user experience.

1. Content Management:

• Set up and manage content within WordPress, ensuring it is well-structured and easily maintainable.
• Provide training and support to clients on content management best practices.

1. Website Maintenance and Updates:

• Perform regular updates and maintenance tasks on existing WordPress websites.
• Troubleshoot and resolve issues related to website functionality and performance.

1. Collaboration with Cross-Functional Teams:

• Work closely with designers, UI/UX specialists, and other developers to deliver cohesive solutions.
• Participate in project meetings and contribute to the planning and execution of web development projects.

1. Customization and Integration:

• Implement custom functionalities and integrations based on client requirements.
• Ensure seamless integration with third-party APIs and services.

Qualifications:

• Proven experience as a WordPress Developer or similar role.
• Proficiency in PHP, HTML, CSS, JavaScript, and other relevant web development technologies.
• Strong understanding of WordPress architecture, best practices, and coding standards.
• Experience with responsive design principles and cross-browser compatibility.
• Familiarity with SEO principles and best practices.
• Ability to work collaboratively in a team environment.
• Excellent problem-solving and debugging skills.
• Strong communication skills with the ability to explain technical concepts to non-technical stakeholders.

Additional Skills (Preferred but not mandatory):

• Experience with e-commerce platforms, especially WooCommerce.
• Knowledge of web security best practices.
• Familiarity with version control systems, such as Git.
• Understanding of performance optimization techniques.

Hi

Job Description: Web Developer – Design Qandy

About the Company

Our Client is a luxury home décor brand. It’s nothing less than a revolution in home décor industry- where technology enables world class home interior design.

What would you be required to do?

• Write code and tests, build prototypes, solve issues, profile, and analyze bottlenecks
• Design performance gauging, building robust APIs to support mobile and desktop clients
• Manage and optimize scalable distributed systems on the cloud
• Optimization of web applications for performance and scalability
• Develop automated tests to ensure business needs are met and allow for regression testing
• Participate in the entire application lifecycle, focusing on coding and debugging
• Write clean code to develop functional web applications
• Troubleshoot and debug applications
• Perform UI tests to optimize performance
• Manage cutting-edge technologies to improve legacy applications
• Collaborate with Front-end developers to integrate user-facing elements with server-side logic.
• Gather and address technical and design requirements
• Provide training and support to internal teams
• Build reusable code and libraries for future use

What skills we are looking for?

• Good communication skill to communicate with stakeholders, project managers, quality assurance teams, Regularly and other developers regarding progress on the long-term technology roadmap
• Curious and progressive mind to Create and maintain workflows with teams to provide visibility and to ensure workload balance for consistent visual designs
• Good technical knowledge to Produce quality code, raising the bar for the whole team on quality and speed
• Through analytical skills to Recommend system solutions by comparing advantages and disadvantages of custom development and purchase alternatives

Who qualifies?

• PHP Laravel Framework, PHP Design Patterns.
• Proficient in MySQL, PostgreSQL, MongoDB
• APIs, REST API, SOAP API, API Security, Open APIs
• Push Notifications, Laravel Events, Queue, Observers
• Excellent foundation in computer science, algorithms, and web design
• Experience writing highly secure web applications
• Experience with core AWS web-enabling technologies
• Growth mindset, challenging status quo to find new solutions and out-of-the-box ideas
• Experience designing RESTful APIs, specifically for mobile apps
• Computer science degree or equivalent experience
• Experience leading a team
• 2+ Years’ experience in back-end development.

• Bachelor’s degree in Computer Science, Information Technology, or a similar field.
• At least 5-10 years' experience working as a React.js Developer.
• In-depth knowledge of JavaScript, CSS, HTML and front-end languages. Knowledge of REACT tools including React.js, Web pack, Enzyme, Redux, and Flux, Vuejs, Angular++, Python and latest technology skills.
• Experience with user interface design. Knowledge of performance testing frameworks including Mocha and Jest.
• Experience with browser-based debugging and performance testing software. Excellent troubleshooting skills. Good project management skills.

The requirement is for a new tech-based venture started by IIMB alumni. CNA Innovative Solutions is hiring a motivated and talented Senior Developer to work on in-house software products in Customer-facing/B2C model for the Indian market. We are looking for a candidate with experience/information in platforms like technical experience on the PHP frameworks, database & cloud solutions able to provide complete development expertise and manage the tech.

We are looking for a driven and motivated team member who works in a collaborative environment with Software Product development vendor, owns the entire design to the implementation, and also be the main point of contact/owner for any issue resolution of the in-house software products.

The company's product line is customer-facing website and mobile app.

*Requirements

• Experience with php frameworks, preferably full-stack development for mobile and web application developments (preferably full stack developer)

• Excellent Knowledge in Enterprise Java, Design and Architecture patterns

• Strong database and RDBMS concepts

• Expertise in technical architecture concepts Expertise in Magento Task management (time based/ Event based), internationalization/ localization/ personalization concepts

• Rich Internet Application using AJAX/JQuery

• Good knowledge in integration with Web content management systems

• Preferred expereince in commerce concepts like supply chain, warehousing, logistics management, marketing, CRM

• Experience in defining solutions in component-based architectures and process/rule-driven solutions

• Lead and Responsible for assisting in the establishment of an IT Architecture practice, quality, security, and establish architecture and standards methodology

• Be responsible for the complete functioning of the systems in coordination with the vendor

• Be responsible for the third-party integrations for the entire e-commerce platform

• Manages activities that take place during solution ideation, solution design, and solution implementation.

• Work with the inhouse and outsourced development team while ensuring the health and uptime of the system

• Ensure the code quality, infra readiness, and approval before the product launch

Requirements

• Proven experience as a software developer while leading teams

• Experience in software development and coding in various languages (Java, PHP, MySQL)

• Excellent knowledge of software and application design and architecture

• Familiarity with HTML/CSS, JavaScript and UI/UX design

• Understanding of software quality assurance principles

• A technical mindset with great attention to detail

• High quality organizational, ownership and ability to lead team