Cutshort logo
For Employers
Instantpay logo
AM - Customer Relations
AM - Customer Relations

AM - Customer Relations at Instantpay · Delhi, Gurugram, Noida · 3 - 5 years · ₹2L - ₹4L / yr · Profitable · Posted 27 Oct 2016

Instantpay's logo

AM - Customer Relations

Gargee Bhadauria's profile picture
Posted by Gargee Bhadauria
3 - 5 yrs
₹2L - ₹4L / yr
Delhi, Gurugram, Noida
Skills
Customer Success
Client Servicing
Communication Skills
Customer Relationship Management (CRM)
skill iconData Analytics
Operations
Team Management
Job brief We are looking for Asst. Manager - Customer Relations who is experienced enough to provide excellent customer service and to promote this idea throughout the organisation. The goal is to keep the helpdesk running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations. The Asst. Manager - Customer Relations sets the vision, direction, and culture of his team by managing individual and team performance expectations and goals, maintaining singular focus on ensuring and improving customer satisfaction, by identifying broader customer impacting issues and implementing solutions to drive quality and productivity, while achieving real time desired service levels. Responsibilities Develop service procedures, policies and standards Identifying customer impacting issues, working out and implementing solutions and process improvements to increase customer satisfaction rate Take ownership as a Nodal Officer of the escalated issues and ensure speedy resolution Organize, prioritize and schedule issues based on the severity of the issue Focus on SLA management, quality and customer experience Keep accurate records and documents of customer service actions and discussions Analyse statistics and compile accurate reports Assist in developing and implementing training programs to improve the quality and productivity of the team Expected to be 2nd in line to the Operations managers and at times might be required to perform delegated duties of Operations Manager Carrying out supervisory responsibilities in line with the organization’s policies Requirements Proven working experience in providing customer service support and team management Direct experience in support operations Demonstrated ability to direct and manage a group of people Strong client-facing, interpersonal and communication skills Advanced troubleshooting and multi-tasking skills Ability to handle complex and ambiguous scenarios Can adapt well to changing circumstances, direction, and strategy Ability to support business and provide solutions to customer pain points Proven ability to manage reporting and analysis Ability to effectively and efficiently complete difficult goals or assignments Confident in using Microsoft Office especially Excel and Powerpoint Advanced computer skills using a variety of programs highly desired Round the clock availability, including willingness to work on weekends, and outside of the "standard" work day Bachelor’s degree, preferred Project Management & knowledge of Six Sigma/Lean Processes, MBA is a plus
Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

About Instantpay

Founded :
2013
Type :
Services
Size :
100-1000
Stage :
Profitable

About

Instantpay is a digital payments platform which is aggregating a host of services and distributing them to consumers through a network of local stores and vendors present across India.

Read more

Connect with the team

Profile picture
Shivani Garg
Profile picture
Shailendra Agarwal
Profile picture
Gargee Bhadauria
Profile picture
Shailendra Agarwal

Company social profiles

bloglinkedintwitterfacebook

Similar jobs (10)

Staffnixcom
Bengaluru (Bangalore)
4 - 7 yrs
₹31L - ₹47L / yr
Product Management

Strong Forward Deployed Product Manager Profile with robust exposure to client facing delivery

2

Mandatory (Experience 1) - Must have 4+ years of product management experience with a track record of shipping successful products

3

Mandatory (Experience 2) Must have hands-on experience driving platform deployment and integrations for enterprise clients — acting as the technical/product owner to understand client requirements, design the solution, and connect the platform with enterprise systems, APIs, and data sources.

4

Mandatory (Tech skill 1) - Must have strong technical aptitude with hands-on experience in GenAI and API integrations

5

Mandatory ( Skill 1): Must have experience working closely with designers, engineers, testers and other stakeholders

6

Mandatory (Skill 2): Must be very good at making impactful presentations, with strong communication and presentation skills

7

Mandatory (Skill 3) - Must have a bias to build, with comfort in ambiguity and evolving scope

8

Mandatory (Skill 3): Must be able to lead and mentor a team of Forward Deployed Engineers, helping them grow into future product leaders

9

Mandatory (Company) - Tier1 B2C companies or Series B+ funded B2B companies

10

Preferred (AI Depth) - Exposure to enterprise AI deployments in production, including evaluation, guardrails, and observability of agents.

Read more
Wissen Technology
at Wissen Technology
4 recruiters
Ritika Mehra
Posted by Ritika Mehra
Pune, Mumbai
5 - 8 yrs
Best in industry
Software Testing (QA)

Position: QA Engineer – Jupiter

Location: Pune / Mumbai

Notice Period: Immediate to 30 Days

Experience: 5–8 Years

About the Role

We are looking for a passionate and detail-oriented QA Engineer to join our team for the Jupiter project. The ideal candidate will have strong technical expertise, excellent problem-solving skills, and a deep understanding of quality assurance principles. You will play a key role in ensuring our applications meet the highest standards of quality, performance, and reliability.

Key Responsibilities

  • Perform functional, integration, regression, and system testing for complex technical projects.
  • Develop, execute, and maintain test cases and test scripts.
  • Collaborate closely with developers, business analysts, and project managers to understand requirements and ensure test coverage.
  • Identify, log, and track defects through the software development lifecycle.
  • Conduct exploratory testing to uncover edge cases and usability issues.
  • Participate in release validation, UAT, and production support activities.
  • Provide detailed test reports and communicate results to stakeholders.
  • Apply QA methodologies and best practices to improve overall product quality.

Required Skills & Qualifications

  • 5–8 years of hands-on QA experience in testing complex software systems.
  • Strong understanding of QA theory, processes, and methodologies.
  • Solid system thinking and analytical skills.
  • Good understanding of SQL and Linux fundamentals.
  • Excellent verbal, written, and numerical communication skills.
  • Ability to work independently and in a fast-paced team environment.

Nice to Have

  • Experience in the Finance / Banking domain.
  • Basic programming or automation skills.
  • Hands-on experience in Exploratory Testing.
  • Experience supporting UAT or production environments.


Read more
Talent Pro
Mayank choudhary
Posted by Mayank choudhary
Mumbai
1 - 3 yrs
₹5L - ₹8L / yr
Graphic design

Key Responsibilities:

Design marketing creatives for social media, websites, emailers, and WhatsApp campaigns


Create offline collaterals including posters, brochures, flyers, standees, and presentations


Ensure brand consistency across all digital and print assets


Translate marketing briefs into clear, effective visual concepts


Adapt creatives for multiple formats, platforms, and campaign requirements


Manage parallel design requests while meeting timelines

Read more
B2B2C tech Web3 startup
B2B2C tech Web3 startup
Agency job
via Merito by Sana Patel
Mumbai
2 - 8 yrs
₹10L - ₹18L / yr
Software Testing (QA)
Manual testing
Test Automation (QA)
Hi

About the company: Our Company is a B2B2C tech Web3 startup founded by founders - IITB Graduates who are experienced in retail, ecommerce and fintech.

We are looking for a Quality Analyst with experience in leading a team of developers skilled in solving
various technical problems by effectively leveraging collaborative platforms in an ecosystem. This
opportunity allows one to independently implement diverse and complex engineering tasks through
analytical thinking and problem-solving
Reporting Manager: VP, Engineering


Job Description:
● Work very closely with development teams to ensure technical specifications and final product
meet business requirements.
● Responsible for setting up and implementing test automation strategy from a Functional and
Non-functional perspective for one module or multiple modules who you work with.
● Understand User Experience, design thinking, and its importance to product features.
● Responsible for the addition of new capabilities and features in the automation framework which
is used by the entire QA team for test automation.

Key Skills:
● +3 years of exposure to manual testing on different methodologies.
● Experience in generating test cases.
● QA knowledge in test automation for products or systems.
● Exposure to agile methodology, cross-browser testing, functional testing, Regression testing, and
Performance testing.
● Prepare and submit status reports for minimizing exposure and risks on the project or closure of
escalations.
● Experience in generating Test Case documentation.
● Strong Knowledge of Test Automation, Software Testing, Selenium, TestNg, API Testing, Jmeter,
Appium, and Cucumber 8. 8. Framework
● Good to have knowledge of Jenkins (CI)
● Extent Report generation in selenium
● Programming language - Java (preferred), Javascript, Database

Regards
Team Merito
Read more
automotive
automotive
Agency job
via stepworths consultancy by Neha Sahu
Kolkata
2 - 7 yrs
₹1L - ₹6L / yr
Communication Skills
Sales
Lead Generation
Vehicle sales
Roles & Responsibilities:
• Lead Generation.
• Vehicle Sales.
• Conduct needs analysis with the customer, vehicle demonstration, and test drives to create a unique product experience, making customers feel the need to buy the car.
• Demonstrate strong product and customer understanding to build customer trust.
• Plan and manage all system-level reporting and documentation requirements as per Audi standards
• Ensure adherence to process and achievement of Mystery shopping scores
• Update and maintain the IPAD with the latest information on Products, Pricing, and Customer Schemes
• Manage relationships with the existing customers' post-sales cycle to drive additional leads from referrals
• Any graduate/post graduate
• Excellent communication skills
Read more
Pocket52
at Pocket52
4 recruiters
Nitesh Salvi
Posted by Nitesh Salvi
Bengaluru (Bangalore)
2 - 5 yrs
₹10L - ₹12L / yr
skill iconAndroid Development
skill iconKotlin
skill iconJava
SDK

Android Developer:

Our Android stack includes Java and libGDX, the code base is designed using Clean Architecture.  It is a multi module application and supports both 'application' and 'library' project mode.

 

EXPECTATIONS:

● Writing efficient android code in Java and Kotlin following Clean Architecture guidelines

● Tracing, benchmarking and profiling android java code

● Familiarity with popular android libraries/methods like Dagger2, RxJava2, OkHTTP.

● Familiarity with latest android platform changes.

RESPONSIBILITIES:

● Work closely with our product and design teams to customize the Poker experience across our  vendor platforms.

● Prototype new and redesign features

● Strong coding abilities and experience with Kotlin, Java and Android SDK

● A focus on UI design principles, hardware acceleration and making games work intuitively

● Contribute best-in-class programming skills to develop highly innovative, consumer-facing

mobile products.

 

MINIMUM QUALIFICATIONS

● Experience of building Android applications/Games in Java or Kotlin using Android SDK (Kotlin preferred)

● Good knowledge of Kotlin, Dagger2 and RxJava2 is a great plus

● Strong understanding of object-oriented software development

● Understanding of large and complex code bases, including API design techniques to help keep them clean and maintainable.

● Programming experience using any game engine (libGDX preferred)

● Knowledge of multithreading and memory management specific to mobile devices and caching mechanisms

Read more
education asia
at education asia
1 video
1 recruiter
HR Bijeta
Posted by HR Bijeta
Bhubaneswar
1 - 7 yrs
₹1L - ₹8L / yr
Business Development
Sales
Field Sales
IT consulting
Solution selling
+2 more
We are hiring Business Development Manager for our digital marketing company(ContentMakers). - Candidates Only from Odisha are allowed to apply
Job Descriptions:
1. Cold-call the clients
2. To pitch about the services
3. To convert the leads into sales
Read more
G.B. Pvt. Ltd.
at G.B. Pvt. Ltd.
1 recruiter
Gunsai Baba Pvt ltd
Posted by Gunsai Baba Pvt ltd
Jaipur
3 - 9 yrs
₹4.8L - ₹6L / yr
skill iconReact Native
skill iconReact.js
Software Development
We are hiring React Native Developer.

Qualification -

a. Minimum Bachelor's Degree

b. Minimum 3 yr experience

c. Basic English Proficiency

d. International Clients

Location: Jaipur
Interview will be online on Skype/Zoom.
Read more
One of the Fortune 500 company , leading medical technology
One of the Fortune 500 company , leading medical technology
Agency job
via Bean HR by Seema Bisht
NCR (Delhi | Gurgaon | Noida)
5 - 7 yrs
₹10L - ₹16L / yr
skill iconNodeJS (Node.js)
skill iconAngular (2+)
Cloud Computing
skill iconJavascript
Windows Azure
+1 more

Position profile

Senior Software Engineer

Responsibilities and duties

 

Skill Set

Primary

  • 4-7 years’ experience developing scalable Mobile, Web and Cloud based applications.
  • 3-4 years’ experience with hybrid mobile applications using IonicJS.
  • 3-4 years’ experience with backend frameworks: Node.js, Express.js, Mongoose.js.
  • 3-4 years’ experience with JavaScript Frameworks such as Angular, CSS and HTML5.
  • 1-2 years’ experience with Azure Cloud, Azure PaaS (Functions, Service Bus, etc.).
  • 1-2 years’ experience with SQL Server and MongoDB database.
  • Experience in developing applications involving data extraction, transformation, and visualization using tools like Power BI.
  • Very strong experience with the orchestration of multiple asynchronous API calls via call backs, promises, and async/await.
  • Hands-on experience with TDD, using libraries such as Mocha/Jasmine.
  • Define and implement application & infrastructure migration methodologies and techniques to migrate workloads into Azure.
  • Knowledge of CI/CD, Jenkins pipelines would be a plus.
  • Knowledge of AWS Cloud would be a plus.
  • Experience in developing native iOS and Android applications would be a plus.
Read more
Responsibilities :

its a fintech company
Responsibilities : its a fintech company
Agency job
via Connexions by nakul pareek
Bengaluru (Bangalore)
6 - 14 yrs
₹12L - ₹32L / yr
skill iconJava
skill iconPython
skill iconJavascript
skill iconAmazon Web Services (AWS)
skill iconGo Programming (Golang)
+2 more
Responsibilities : - Design simple architecture for complex business requirements and software - Understand the Product architecture and customize it as per customer requirements. - Design and Implement Web APIs considering service management aspects of orchestration, choreography, security, hosting and analytics. - Work with cross functional teams from product management, Leads, QA, Design and customers. - Talk to CIOs and CTOs of Customer, understand their technical requirements and provide solutions. - Provide technical leadership and prove to be a role model for other team members. - Coach and mentor other engineers in technology and process. - Travel to customer locations and might need to work onsite in India and outside India. Basic Qualification : - Bachelors/Masters in Engineering from a premier institute. - Total 6-10 years of experience in software industry with minimum of 2 years as an Architect - Passion for engineering and solving complex problems to delight customers - Experience of working with open source and PaaS - Hands on experience on cloud and dockers - Hands on Experience on Java, Spring boot, Micro services, Integration Patterns, Databases. - Prior experience on integration with external systems like CRM, ERPs, Core Banking, BPMs, Core Insurance etc. - Experience in Performance and security. Preferred Qualification : - Prior experience in the Banking industry, especially Lending. - Prior experience of using Open Source software.
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos