Head Of Operations at Fast Growing Ethnic Wear Brand · Delhi, Gurugram, Noida · 10 - 15 years · ₹12L - ₹15L / yr · Posted 2 Dec 2021

Almost a decade old, it is a venture committed to bring together a varied range of traditional crafts and techniques of dyeing, weaving, printing and hand embroidery. The founders have dedicated their life to promote Indian Block Prints and provide employment and Hand-Embroidery training to women so that numerous underprivileged women can be empowered.
What you will do:
- Creating cost effective, scalable, agile processes that can cater to increased production across multiple business units
- Collaborating closely with the Designers, the Business Analyst(s) and the Merchandiser(s) for the same
- Ensuring that both the raw material and finished goods meet the quality benchmarks of the company (quality benchmarks and documentation will also be your accountability)
- Bringing in more robust quality measures to the entire production process - from procurement to finishing
- Ensuring complete and timely handoffs amongst teams to ensure the manufacturing is as per plan
- Motivating and upskilling the teams and ensuring smooth communication and collaboration at all times
- Ensuring that the suppliers are able to fulfill the fabric and raw material requirements on time and that there are no delays on their front because of capacity issues
- Ensuring that the internal infrastructure/ production capacities and capabilities and external capacities (supplier networks and their infrastructure) are ready to handle the forecasted production requirements (which is planned 365 days in advance)
- Constantly partnering with suppliers, local authorities and internal teams such as Technology, Finance, HR, Legal etc
- Ensuring that the processes and their interface with technology stays updated with changing times
- Submitting pricing proposals and production cost estimates
- Ensuring cost optimization and ensuring strong fiscal controls are in place across the production process
- Partnering closely with the leadership team and Finance to ensure that the production planned and executed is as per the business targets
- Driving a strong execution culture within the team so as to ensure that delivery is as per the production planned / launch plan
- Working closely with the legal team to ensure that all requisite paperwork/documentation safeguarding the company with new/old - vendors/suppliers/ fabricators against delays, quality defects etc are in place beforehand and retrospectively
Desired Candidate Profile
What you need to have:- MBA/ Masters in Supply Chain/ Planning/Production/ Operations
- Prior experience as an Operations lead for a manufacturing concern preferably in an ecommerce set up
- Experience in handling transitions (location as well as team transitions ) and setting up teams from scratch
- 12+ years of relevant experience (preferable)

Similar jobs (2)
Starbond is seeking a highly motivated and experienced Supply Chain Manager to oversee the end-to-end operations of our eCommerce supply chain. This remote position requires a dynamic individual with a strong background in supply chain management, particularly within the eCommerce sector, who is eager to contribute to our fast-growing organization.
Key Responsibilities
- Supply Chain Management: Oversee end-to-end eCommerce supply chain operations, ensuring smooth procurement to customer delivery.
- Outsourced Manufacturing: Manage and coordinate outsourced manufacturing operations, ensuring alignment with company standards, quality, and timelines.
- Cross-Functional Collaboration: Collaborate with internal teams (Purchasing, Marketing and Sales) and external partners (suppliers, freight forwarders) for resource optimization and profitability.
- Performance Measurement: Identify reporting needs and deliver concise, accurate reports. Lead the team in implementing best practices and measuring performance using KPIs.
- Data Reporting: Prepare clear, informative business reports for colleagues and management.
- Warehouse & Logistics Expertise: Act as a subject matter expert, aiding in KPI compliance across warehouse functions.
- Continuous Improvement: Drive process enhancements, accuracy improvements, and supply chain efficiency through the development, maintenance and upkeep of SOPs.
- Quality Assurance: Ensure products meet customer expectations upon leaving the warehouse.
- Technology Oversight: Implement and Manage eCommerce supply chain (MRP, ERP, WMS, KATANA and EDI) tech and fulfilment network.
- Cost-Efficient Distribution: Optimize distribution and freight practices.
- Inventory Management: Monitor and optimize inventory levels.
- Cost Studies: Lead cost reduction studies and seek ongoing improvement opportunities.
- Professional Growth: Stay updated on industry trends and best practices.
Qualifications (Mandatory)
- eCommerce Supply Chain Experience: 4+ years of experience.
- Education: Bachelor's degree in Business or Transportation & Logistics.
- Warehouse Knowledge: Strong understanding of warehouse processes.
- Certification: Certified Six Sigma Black Belt or higher.
- Interpersonal Skills: Excellent collaboration skills with cross-functional teams.
- Project Leadership: Demonstrated project leadership and issue resolution.
- Communication Skills: Strong written, verbal, and presentation abilities.
- Problem-Solving: Quick and sound judgment in issue resolution.
- Adaptability: Ability to excel in a fast-paced environment.
- Organization & Decision-Making: Exceptional organizational and decision-making skills.
- Data Analysis: Proficiency in data analysis tools, including Google Sheets and MS Excel.
- Results-Driven: Proactive approach, driven by results, and willing to take ownership of challenges.
Working Hours: Pacific Standard Hours (night shift)
Company Website: https://starbond.com/
Location: Chennai (On-site)
Experience: Minimum 2+ years in e-commerce operations
About the Company
A leading premium menswear brand with a strong omni-channel presence across India. The company is known for its high-quality apparel and growing e-commerce footprint via its own platform and leading marketplaces.
Role Overview
The Ecommerce Manager – Operations will be responsible for ensuring seamless marketplace operations, catalog accuracy, supply chain coordination, and operational excellence across platforms. This role requires strong analytical skills, vendor management capabilities, and hands-on execution to support digital growth.
Key Responsibilities
- Marketplace Operations: Manage daily operations across Amazon, Flipkart, Myntra, Ajio, TataCliq, and other marketplaces.
- Catalog Management: Oversee product listings, SKU creation, stock updates, and campaign readiness.
- Order Fulfillment: Coordinate with supply chain teams to ensure timely dispatches, inventory accuracy, and smooth customer experience.
- Vendor & Partner Coordination: Liaise with marketplace SPOCs, logistics partners, and internal teams for operational efficiency.
- Performance Monitoring: Track KPIs including order accuracy, turnaround time, returns, and reconciliation.
- Process Optimization: Identify gaps, streamline workflows, and implement automation for efficiency.
- Compliance & Reporting: Ensure adherence to marketplace policies and generate weekly/monthly operational reports.
Desired Skills & Competencies
- Strong knowledge of e-commerce operations and marketplace workflows
- Advanced proficiency in MS Excel; familiarity with ERP/e-commerce tools preferred
- Analytical mindset with problem-solving orientation
- Excellent communication and stakeholder management skills
- Ability to work on-site in Chennai with cross-functional teams
Education
- Bachelor’s degree in Business, Commerce, or related field
- MBA preferred but not mandatory
Note: The interested professionals with relevant experience should be currently based in South India.







