Sr. Product Manager - Operations

Role & responsibilities

• Provide technical support to customers via email, phone, and ticketing system.
• Troubleshoot and resolve customer issues related to our API Services.
• Prepare customized reports for clients using SQL queries to extract information from database.
• Perform API integration in third-party applications.
• Run APIs in Postman / Unix command line to re-produce error conditions
• Document and track customer issues and resolutions in our ticketing system.

Preferred candidate profile

• Bachelor's degree in Computer Science or related field.
• 2+ years of experience in PHP development or Technical Support role.
• Strong knowledge of API integration and testing.
• Strong knowledge of PHP and MySQL.
• Excellent communication and interpersonal skills.

Perks and benefits

• Flexitime for Work-Life Balance
• Complimentary Office Meals
• Paid Sick Leave and Time Off
• Enjoy a Vibrant Workplace Culture

• 4 to 7 years of experience in requirements management, use cases and business flows
• Must have worked on projects using Agile Methodology
• Excellent client interaction skills
• Must be able to work effectively with business users/stakeholders 6. Ability to multitask and work with minimal supervision
• Certified Business Analysis Professional (CBAP) Certification is a plus
• Excellent written and oral communication skills

We are looking for a detail-oriented individual to join our team as a travel desk analyst. The responsibilities of the travel desk analyst include optimizing our travel operations, making travel arrangements over the phone or the internet, providing guidance on travel arrangements, and preparing budget reports.

To be a successful travel analyst desk, you should have a strong working knowledge of travel management processes and excellent attention to detail. Ultimately, a top-notch travel desk analyst is skilled at maintaining positive relationships with airlines and hotels and at providing a smooth travel experience.

Responsibilities:

·        Maintaining positive relationships with vendors of direct travel, such as car rentals, hotels, and airlines.

·        Negotiating preferred rates with vendors of direct travel.

·        Planning travel accommodations, booking flights, hotels, car rentals, and coordinating activities.

·        Managing and processing all travel-related documentation, including payments, itineraries, visas, medical, and legal forms.

·        Assisting with any travel-related issues that may arise.

·        Researching travel deals and evaluating prices and services.

·        Arranging travel accommodations for business visitors.

·        Creating, optimizing, and monitoring corporate travel policies.

·        Preparing travel budget reports.

·        Analysing and preparing reports on travel spend.

Requirements:

·        A bachelor's degree in tourism, travel or hospitality is required for corporate travel managers.

·        A minimum of 2 years’ experience in the travel industry.

·        Certification in travel or hospitality may be advantageous.

·        Knowledge of travel management processes.

·        The ability to build and maintain positive relationships with vendors of direct travel

·        Excellent attention to detail and organizational skills.

·        Good communication, customer service, and interpersonal skills.

·        A basic understanding of Geography.

·        Strong computer skills.

Founded in 2018, HighLevel LLC (http://www.gohighlevel.com/" target="_blank">www.gohighlevel.com) is a two tier B2B SaaS Platform focussed on Marketing Agencies. We aspire to be a one stop solution for marketing agencies. We enable agencies to serve their clients with ease using the best cutting edge tools of the industry. Our clientele includes digital marketing agencies, Ads agencies, SEO agencies, Call center / Sales agencies and freelancers. We operate across niches like real-estate, dental & medical, local businesses, e-commerce, professional services and field services. 

Our platform comprises various product areas including CRM, funnel builder, website builder, forms & surveys, WordPress hosting, email marketing, telephony, reviews management, omni-box communications, social media, invoicing & payments to name a few. We currently service over 15,000 agencies and 120,000 small & medium businesses with a 200+ strong team that works remotely across 15 nations. 

We encourage you to check out our youtube channel to learn more about our platform - https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g" target="_blank">https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g 

HighLevel is an exciting place to work because of the passionate, driven team that we have. At HighLevel

• It’s never somebody else’s job
• We are passionately focused on adding value for our users
• We deliver fast using lean principles. We go to market in weeks instead of quarters
• A good idea always gets tested
• We take care of our team so our team can take care of our users
• We embrace that improvement is constant and iterative
• You will learn how to scale B2B SaaS Startup and build relevant, impactful products for customers

Our cloud-based platform includes products to create landing pages, sales and marketing funnels, social promotions, website pop-ups, online forms, and lead activity tracking. The Lead Generation team is responsible for driving product adoption, building tight integration across all the platform features. The key performance indicators are the product penetration among the customer base, customer retention, usability and scalability. 

We are looking for an experienced software engineer with strong technical and communication skills who has worked extensively on frontend and backend engineering systems that process large amounts of data at scale and manage services that handle thousands of requests every minute.

Currently our payment products involve integration with Stripe, PayPal and we have built products like invoices on top of them. We are also eyeing estimates and proposals, expanding into new payment processors and revenue expansion opportunities. Our roadmap is exciting and will keep you challenged all the time. If you think you are up for this challenge, we are most welcome! In this role, you will be expected to be autonomous, guide other developers who might need technical help, collaborate with other technical teams, product, support and customer success. 

1. Architect and build backend & Frontend APIs and features.
2. Create and improve payment capture tools like Cart, Order forms, Invoices and Estimates.
3. Build backend & Frontend API features and architecture.
4. Work cross-functionally across our platform, experience, integrations, payments and marketplace teams.
5. Drive performance through benchmarking and optimization
6. Work with a wide range of systems, processes, and technologies to own and solve problems from end to end
7. Collaborate closely with our leadership team including engineers, designers, and product managers to build new features and products
8. Uphold high engineering standards and bring consistency to the many codebases and systems you will encounter.
9. Work on 1 or 2 products.

1. 1+ years of experience with Vue.js
2. 1+ years of experience with Stripe or PayPal integrations
3. 5-7 years of experience as a full-stack software engineer.
4. Proficient with various programming languages and tools such as but not limited to Javascript, TypeScript, Vue.js, NodeJS, and GraphQL
5. Must be able to work with a team and collaborate remotely.
6. You have an entrepreneurial mindset, are eager to take on different roles when necessary and know how to navigate a start-up environment.
7. You are fulfilled by being a generalist working on both the frontend, backend, and anything it takes to solve problems and delight users and take pride in working on projects involving a variety of technologies and systems.
8. Ability to stitch together many different services and processes together, even if you have not worked with them before.
9. Hold a great deal of empathy for your team and users, you are a steward of crafting great experiences.
10. Have great communication skills and can thrive in a highly collaborative environment when working cross-functionally with many stakeholders.
11. Driven by product quality, and innately know how to balance trade-offs with time to launch new features.
12. A keen eye for design and love to think about user flows and user experiences.
13. Must have experience with HTML5 and CSS3.
14. Experience with NoSQL databases like MongoDB.

1. Experience with MongoDB profiling and query optimization.
2. Experience with Shopify payment integrations.
3. Using CSS frameworks such as Bootstrap and TailwindCSS
4. Experience working in the GCP (Google Cloud Platform) ecosystem.

Staff Engineer (Hybris)

Experience- 5.5- 9 years

Location- Remote (Anywhere in India)

 We're Nagarro.

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale across all devices and digital mediums, and our people exist everywhere in the world (19000+ experts across 33 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in.

REQUIREMENTS:

• Experience with Hybris 6.x with knowledge of HYBRIS -B2B-ACCELERATOR, Hybris back-office, Hybris Frontend WCMS cockpit, product cockpit, Hybris, Hybris core, Hybris Commerce, Hybris Search, Hybris OCC, Slor Customization
• Experience working on core Java, Spring Core, Spring MVC, Unit testing.
• Strong experience in SAP Spartacus or Rule engine and promotions or SAP Commerce Accelerator Storefront
• Knowledge of one or more modules HYBRIS-PIM, HYBRIS-PROMOTIONS, HYBRIS-OMS, HYBRIS -TRAVEL-ACCELERATOR
• Knowledge of high-quality professional software engineering practices for agile software development cycle, including coding standards, code reviews, source control management, build processes, testing, and deployment
• Fundamental knowledge of design patterns
• Experience in communicating effectively with users, other technical teams, and management to collect requirements, describe software product features, and technical designs
• Passionate about building great solutions
• Mentoring the team members to meet the client's needs and holding them accountable for high standards of delivery
• Being able to understand and relate technology integration scenarios and be able to apply these learnings in complex troubleshooting scenarios

RESPONSIBILITIES:

• Analysing the project’s requirements and the ability to convert said requirements into technical documents, design and code
• Implementing design methodologies and tool sets
• Writing well-designed, defect free code which scales well and follows all best practices and guidelines
• Executing the development of software with a strong focus on the security, performance, and robustness.
• Conducting deep level analysis to identify root cause to systematically resolve issues
• Following all defined software configuration management best practices
• Reviewing code to identify issues as well as deviations from best practices
• Addressing issues promptly, responding positively to setbacks and challenges with a mindset of continuous improvement.

Desired Candidate Profile

• 10 to 15 years of experience in plant preferred
• Age : 35 years and above
• Females are preferred
• Proficiency in MS office (word, excel, powerpoint), SAP, setting up video interviews, Gsuite, vlookup hlookup
• Good communication skills (written and verbal)
• Ability to work under pressure
• Attention to detail
• Ability to deal with people at various levels in the organisation
• Knowledge of short-hand is preferred    

Required Skills:

Unity 3D, C#, Knowledge of Android and iOS build system, VR, AR, Multiplayer with Photon and Custom server

We are building an immersive platform for creators, from India, which can be used by creators to create content and engage their audience across the world. And we are looking for smart Mobile Engineers to build with us and scale.

Who we're looking for

• 3+ years of experience in building high quality apps, and 1.5+ years of experience in Flutter end-to-end for Android and iOS.
• Solid foundation in JS, Flutter and Mobile development.
• Architectural understanding of implementation, not just UI features.
• Identify and resolve performance and device specific issues.
• Implement best practices, and build frontend system from grounds up.
• Great taste in UI and UX

• Build and deploy product features end to end. You will be responsible for breaking down high-level features into tasks.
• You will define and build the architecture for a mobile app so it scales, think patterns like composition, inheritance, renderProps, etc.
• Automate things wherever needed, think Fastlane CI/CD, automate screenshot testing across multi-resolution devices, etc.
• Setting up events for user, performance and error analytics, think GA, hotjar, Sentry, etc.
• Ensure architecture and Code quality that scales with team size
• Introduce right tools to the system when product scales, think GraphQL federation layer, etc.
• Participate in product and design ideation, collaborate with the team to implement high-quality features.
• Set the initial guidelines for tech culture in the company, as we grow.

• Fluent in Java/Kotlin or Swift.
• Experience in building interactive features, like filters, face masks, finger-drawing on canvas, etc.
• End-to-end experience in building grounds up, implementation and deployment.
• Experience in building for large scale platforms like, messaging, social media, OTT, etc.
• You like working on hobby projects, or contributing to open source projects.

We are building a team of exceptional people. We will ensure that you grow with the growth of the organisation.

• become a part of our early team
• great salary, plus generous equity
• laptop of your choice
• empowered to build an amazing startup culture with us
• full ownership and massive growth opportunities
• and more...