City Lead Operations/ Senior Logistics Manager
at Series A funded startup transforming Last Mile Delivery
Designation/Role : City Lead Operations/ Senior Logistics Manager
Location : Gurgaon
Education Qualification : IIT/NIT - 2012 to 2016 Batch OR
MBA - Sales/Operations/Marketing can also be considered.
Experience Required : Last Mile Delivery Experience working in companies like Shadowfax, Lalamove, Delhivery etc
Roles and Responsibilities :
- The candidate would be responsible for sustaining and growing the city's revenues with P&L responsibilities.
- Good in Leading the Sales team in initiating new accounts and managing relationships with existing ones, thereby ensuring a healthy mix of partners.
- Laying down the roadmap for new account acquisition for the city and ensuring its execution.
- Strategizing and executing all account related initiatives from operational troubleshooting to activation.
- Managing the rider life cycle (hiring to retire )
- The person should have leading the Operations team in delivering the best Customer experience while having a 360 degree view from Customer Care to Delivery Executive Safety to Optimal utilization of resources.
- Managing the administration function, operational performance reporting, streamlining processes and systems wherever possible
- Responsible for managing the City team from hiring and training new recruits to assigning targets and formulating incentive plans as well as career planning for each member of the team
Skill Set :
- Relevant work experience of 4+ years in Sales or Marketing or Operations with a penchant for Leadership.
- A competent decision-maker with the ability to create and execute a strategic sales and marketing plan for the region.
- A visionary who can foresee the Macro factors affecting the business and strategize preemptively.
- Identifies, builds and uses a wide network of contacts with people at all levels, internally and externally
Similar jobs
Position: Logistics Specialist
Experience: 8 - 12 years in logistics and warehouse
Work location: Chennai
Roles and responsibilities
- You will be responsible for the inventory management, warehousing and logistics activities associated with the distribution.
- Coordinate end to end Warehouse Operations Inbound, Outbound ,Transportation and 3PL operations
Drive efficient processes to enhance warehouse operations - Controls inventory levels by conducting physical counts; reconciling with data storage system
- Experience with SAP order to cash process.(MM&SD Module) Excellent spreadsheet modeling skills required.
About the Role:
As a Solution Design team member, you will be focused on designing solutions for some of the most challenging and exciting problems that we are working to solve in the logistics industry. You will be responsible for understanding the customer's business, supply chain challenges and building practical processes or technologically led solutions for these. This role is varied and fast-paced – constantly adapting to the logistics industry's landscape and business needs.
Key responsibilities:
- Study the customer's supply chain process and build a deeper understanding of industry-specific supply chains, their underlying & fundamental challenges, and build holistic solutions.
- Analyze data to come up with actionable insights.
- Drive implementation of complex engagements.
- Become a knowledge powerhouse within the organization for anything related to logistics.
- Develop holistic business requirements and drive product development while working with the product and technology team.
- Take ownership of complex projects, work with cross-functional teams and drive the projects to completion. Be accountable for the overall technical excellence and quality of the technical output.
- Educate and support customers, both pre-and post-sales, helping them with implementation, testing, integrations, and more.
Preferred qualifications:
- MBA with 4+ years of solid experience in Logistics.
- Good knowledge of logistics, preferably within Steel, Cement, FMCG, Transportation or related industries.
- Good to have experience working with B2B product-based organizations.
- Ability to understand the processes and cost drivers of customers from different industries.
- Strong analytical skills, with the ability to translate data into insights.
- Self motivated, result - oriented with a bias for speed and action.
- Good verbal, written, social, presentation and interpersonal skills.
- Ability to thrive in a multi-tasking environment and adjust priorities on-the-fly while still focusing on details and being analytical.
- Developing and communicating shipment schedules.
- Liaising with vendors and carrier services to coordinate logistics and timelines.
- Assisting customers and resolving shipment issues and complaints.
- Preparing and maintaining shipment paperwork, records, and digital databases.
- Collect shipping data from various websites/documents and enter in the database system.
- Create spreadsheets with extracted data without mistakes.
- Verify / Analyze data by comparing it to source documents, update existing data
- Performing additional duties as needed.
- Prepare daily reports/summaries and send it to Managers / TLs / Clients etc.
- Good typing/communication skills.
Position: Supervisor - Logistics
Location: Bangalore (Jakkanahalli Cross, T Begur, Nh-4, Nelamangala)
Payroll: Randstad
Candidate Profile
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2 to 5 years of Experience.
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Excellent communication skills with good Knowledge of Kannada & English. Knowledge of Tamil, Telugu and Hindi will be added advantage.
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Candidate should be from Logistics background with sound understanding of local and interstate Transportation.
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Open to Travel to Tamil Nadu, Karnataka, AP, Telanga and Kerala for collection of material.
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Well versed with documentation involved in domestic transportation.
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Understanding of Warehouse operations (Collection, Unloading, Packing, Loading, Dispatch).
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Skills required – problem solving, negotiation
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Computer Knowledge is must
Job description
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Manage contract vehicles and hire vehicles from market for day to day operations.
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Co-ordinate with corporate Logistics team, Customer and collection team for timely execution of orders.
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Responsible for timely packaging and movement of material.
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Meeting with clients/site visit to understand the requirements.
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Prepare route plan as per business requirement.
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Resolve day to day operational challenges.
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SOP Implementation and adherence.
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Maintain and share reports.
Our client is a producer of superior quality products. Our client is the largest single location manufacturing facility in India with certifications of ISO 9001, 14001, OHSAS 18001 along with other product specific certifications.
- Ensuring strategic product-mix plan deliver Profitability
- Generating raw material requirements in line with production forecast and monitor Working capital
- Identifying and implementing opportunities for optimizing cost, time and quality for the supply & material
1) Planning & Control
- Developing production plans in coordination with Demand Planner driven S&OP process.
- Participating in capacity planning and analysis, highlighting constraints & excess capacity, Product mix-profitability matrix analysis enhancing business growth
- Working closely with Procurement on forward buying, production-exigency controls, etc., in case of shortage of materials/ products Long term visibility for high lead time/ critical raw materials
- Monitoring and continuously striving to improve OTIF levels
- Providing support for ongoing and new automations/ process improvements planned in the supply chain processes. Monitoring accuracy of production plans and variance
- Providing feedback to all concerned teams to ensure greater efficiency of the planning process and minimizing deviation from plans.
- Managing inventory targets (including safety stock levels) for raw materials in close coordination with Demand Planner and Procurement organization
- Developing inventory strategies on existing items, new products, and product phase-outs.
- Identifying & leading implementation of optimization opportunities to manage the cost of RM inventory lying at factory, depots, etc
- Maximizing deliveries of finished goods from various units as per given customer orders and deadlines in coordination with Logistics team
- Ensuring the Master data correctness in ERP
- Providing appropriate training to users to ensure timely MRP runs with proper results
- Planning & monitoring performance of subordinates & team & coaching them on how to improve the same in order to meet departmental goals
- Identifying and planning for requisite training & development requirements for subordinates & team to help bridge skill gaps
What you need to have:
- Qualifications - B.Tech /B.E.;MBA / PGDM
- At least 5+ years experience working in a plant
- Have experience as Supply Chain Manager
- Team handling experience
- Should be well versed with Supply Planning, Procurement, Production and Logistics functions
- Excellent handling of respective functional plans and adherance monitoring
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- Recieving
- QC Check
- Stacking
- Inventory Managment
- Delivery
- People Management
- Retail Operations
As a Sr. Executive you will play a very vital role in developing SOPs and help the team implement
the same. You as the last-mile champ will handle all end to end NDR process. You will act as a bridge between customer support and logistic team. You will be one person who will pump in
enough fuel and energy to run and deliver operations at its best.
Responsible
➢ Ensure prompt responses to queries /concerns raised by the Customer Support Team by highlighting to Last Mile Logistics Partner.
➢ Help build and implement SOPs. Manage workflow of day to day tickets raised related to
Last Mile complaints.
➢ Can handle End to end NDR process. Can manage both Call Centre & Logistic Partners
Ensure the designated Service Level Requirements, Customer promise dates, FAD, NDR,
S2D. & all such Key Performance Indicators are achieved on a weekly and monthly levels
➢ Must have customer service skills and be able to maintain a consistent, elevated level of
service
➢ Monitor the performance metrics of different reporting teams and take necessary actions
to improve the same
➢ Communicate with Last Mile Vendors for Lost & Damages with working data.- Work with
Internal for reconciliations for Disputes of Weights, Lost in Transit, etc.