Hardware & Software QA

Skills:

Product Knowledge – Understanding different types of CCTV cameras, DVR/NVR systems, storage solutions, and related accessories.

Sales & Negotiation – Ability to convince clients, handle objections, and close deals effectively.

Technical Understanding – Basic knowledge of installation, cabling, IP vs analog cameras, resolutions, and networking basics.

Lead Generation & Prospecting – Identifying potential customers through cold calling, networking, and online research.

Customer Relationship Management (CRM) – Using CRM tools to track leads, follow-ups, and sales progress.

Presentation & Demonstration – Conducting product demos and explaining the benefits of CCTV solutions.

Market Awareness – Understanding competitor products, pricing strategies, and market trends.

After-Sales Support – Coordinating with technical teams to ensure installation, troubleshooting, and customer satisfaction.

Reporting & Documentation – Preparing sales reports, quotations, and proposals for clients.

Basic IT & Networking Skills – Knowledge of IP addressing, PoE (Power over Ethernet), and remote access configurations.

Qualities:

Strong Communication Skills – Ability to explain technical aspects to non-technical customers.

Confidence & Persuasion – A convincing attitude to drive sales.

Problem-Solving Mindset – Ability to address customer concerns and provide suitable CCTV solutions.

Self-Motivation & Goal Orientation – Meeting and exceeding sales targets.

Customer-Centric Approach – Prioritizing customer needs and building long-term relationships.

Adaptability & Quick Learning – Keeping up with new technologies and evolving security solutions.

Team Player – Working effectively with technical teams, distributors, and internal sales teams.

Attention to Detail – Ensuring accurate sales documentation and configurations.

As a customer success manager, your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty programs, and Improve customer experience and customer satisfaction (Customer Love metrics)

• Be the single point of contact for all your customers from the time they sign the contract.
• Establish a trusted relationship with them and help them succeed with QDC through product adoption and delivering the value promised.
• Understand the customer’s goals, org structure, key challenges, and define their success.
• Work with sales and onboarding team to plan and execute a seamless customer onboarding process, ensuring a smooth ‘go live’.
• Identify customer insights and pain points and help shape the product roadmap by providing active feedback to the product team.
• Proactively identifying and prioritizing resources and effort according to perceived risk, potential growth, strategic value, and renewal timeframe, making sure subscriptions are renewed timely.
• Monitor at-risk customer behavior and carry out activities to retain them.
• Own churn and expansion for all your accounts.
• Identify opportunities for portfolio growth and contact customers for upsells.
• Work towards turning customers into advocates of QDC.
• Collaborate with the Marketing team to build customer case studies, testimonials, and referrals. 

• At least 2+ years of work experience in a customer-facing role such as Customer Success, Account Management and Sales, etc.
• Ability to understand a software product and its nuances very well.
• Excellent written and verbal business communication skills.
• Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
• Ready to work during US hours - in future

1. Proficiency in Python , Django and Other Allied Frameworks;
2. Expert in designing UI/UX interfaces;
3. Expert in testing, troubleshooting, debugging and problem solving;
4. Basic knowledge of SEO;
5. Good communication;
6. Team building and good acumen;
7. Ability to perform; 
8. Continuous learning

GST:

• Verification of Books of accounts, Revenue Data and Computation of GST liability on a monthly basis
• Verification and Computation of RCM Liability on monthly basis,
• Filing of GSTR 1, GSTR 3B & Monthly returns.
• GSTR - 2A/2B reconciliation with books of accounts.
• Filling GSTR 9 – Annual return and GST audit

TDS:

• Working closely with the Tax consultants for advisory and foreign tax-related matters

Handling the assessments and queries if any

• Computation of TDS & Equalisation Levy liability on monthly basis,
• Filing of TDS returns verification of PAN etc for Payroll and Vendor related payouts.,
• Filing of Equalisation Leavy returns,
• Interacting with other functions/departments within the company
• Knowledge of WHT on International Transactions

Transfer Pricing:

• Knowledge of Transfer Pricing transactions and compliance
• Foreign subsidiaries tax compliance and structuring transactions working with foreign consultants
• Monthly/quarterly local compliances relating to International subsidiaries (US, Middle east etc)
• Other matters related to taxation

• Strong knowledge of PHP web frameworks (Core PHP, CodeIgniter, Laravel).
• Should be strong in jQuery.
• Good knowledge of relational databases, version control tools and of developing web services Hands on Experience in Design, Development, Module Handling.
• Candidate should have strong knowledge of Api creation as well as third party Api integration

About the Role:

• Your goal is to drive revenue & profitability via organic search with defined growth targets via up-levelling the content, SEO structure & tech.
• Directly manage SEO Team & deal with tech leads to hit monthly, quarterly, and annual traffic & revenue goals.
• You must have an excellent understanding of search engines, crawler behaviour.
• You must understand the technicality of using web crawlers, log analyzers, and set tools. • Understanding of code at least read/understand HTML.
• Your analytical and statistical skills should be strong — excellent level of expertise of Google Analytics, webmaster tools, etc.
• Be competitive and engender a sense of urgency, creativity, and curiosity for how we continue to outperform the competition in SEO.
• Understand how changes in search engine impact campaign performance, and build scalable, automated solutions to stay ahead of trends.
• Respond to rapid changes in the event landscape and marketplace to capture potential performance opportunities for Organic search.
• Manage and measure performance across keyword targets, but execute ad hoc strategic initiatives
• Establish the innovation mindset and always-on experimentation, including new page development, a/b test on-page optimization, schemas, etc.
• Highlight technical pitfalls and become the driving force behind building a reliable foundation of SEO tech (e.g., structured data, schema markup) and process that will scale in India & Overseas.
• Set clear KPIs and drive a team culture of accountability and rigor towards business impact.
• Be a domain expert on the educational industry.

What we are looking for

• Proven track record of building top talent and high performance.
• A Team Player
• Experience managing large scale systems in competitive and rapid growth environments
• Leadership on multiple well-known products throughout their life cycles, from idea conception to product release and maintenance.
• Bachelor's degree/MBA with equivalent experience of 4 - 5 years in Digital Marketing domain.
• Edu-tech and E-Commerce experience will be preferred.
• Extensive understanding of the digital marketing industry, best practices, user behavior, and buyer's psychology.
• A dynamic candidate who can adopt new techniques quickly.
• Strong understanding of social media marketing techniques.
• Ability to analyze metric data and convey recommendations appropriately to supervisors.
• Self-motivated, detail oriented and able to prioritize daily work efficiently.