Operations Manager

Conversation Designer

The Opportunity 

Digit88 is establishing a new product development team for its US based partner and helping multiple clients achieve their AI and automation goals by designing effective, innovative, and delightful conversational experiences. 

Job Profile: 

Digit88 is looking for an enthusiastic, self-motivated, hands-on Conversational Designer to help kickstart the offshore conversational design team for our partner. Candidates must be responsible for designing the user experience of a virtual assistant. They ensure that the virtual assistant is conversationally engaging, impactful for the end-user, and matches the voice of the brand. Experience with a fast-paced India/US product start-up or a product engineering/design company who is capable of making user-centric design, having knowledge of NLP & customer journeys is desired. Applicants must have a passion for AI, be highly motivated and organized, able to work as part of a team, and also possess the ability to work collaboratively in a dynamic environment. 

Roles and Responsibilities: 

•  Design effective, innovative, and delightful conversational experiences using user-centric design methodologies 
• Work with major enterprise brands to understand their business goals, their customer personas and intents to define an automation roadmap 
• Research and analyze intents and the associated customer journeys. Evaluate when bots are appropriate and in what form 
• Create bot design documents, including bot personas, example dialogs, conversation flow diagrams, error handling patterns 
• Define the intent portfolio for natural language understanding and how it maps in to conversation designs ● Review customer transcripts to identify gaps in the conversation design; modify design patterns to bridge those gaps 
• Write copy suitable for automated conversations in the messaging medium 
• Interpret bot performance metrics to hypothesize where design changes can be made and tested to drive specific goals 
• Review and give feedback on designs from peers, including mentoring colleagues who may or may not be designers 
• Create and evangelize conversation design best practice standards, reusable design patterns and processes ● Should be comfortable in a client-facing role, advising customers and evangelizing non-design team members on conversation design best practices, processes, and reusable patterns. 
• Demonstrate effective verbal and written communication to internal executives, C-level clients, partners, and team members

Skills Requirements:

• To be successful in this role, you should possess:
• Bachelor’s Degree with experience in design, human-computer interaction (HCI), or equivalent
• professional experience
• At least 1 year prior experience in bot strategy, conversation design, and AI optimization.
• We consider diverse backgrounds - prior UX Content Strategy, Information Architecture, or UX Writing
• experience
• Strong prioritization skills.
• Excellent mastery of verbal and written english language.
• Knowledge of Natural Language Understanding technologies and platforms such as Dialog Flow, Watson,
• LUIS, etc. and how it impacts conversation designs
• Knowledge of messaging channels such as web messaging, SMS, Whatsapp, etc. and what the advantages
• and disadvantages are of each
• Contact center and/or customer service experience a plus

Job Responsibilities

• Build, test and set up cutting-edge website applications in an efficient matter; work with other developers to fill data acquisition requirements
• Identify and fix CSS, HTML and scripting compatibility issues between a variety of platforms and browsers; test websites on different browsers and mobile device browsers; correct problems identified by customer feedback
• Investigate and discover architectural considerations, such as web usability, site performance and database design, as part of the system design process; research and assess implementation alternatives for new application features
• Collaborate and communicate with development teams and management to resolve conflicts, prioritize needs, choose solutions or develop content criteria
• Develop procedures for ongoing website revision; recommend performance improvements; create and refine style guidelines for website content; select design tools, programming languages or applications
• Provide detailed explanations of website specifications, such as activities, software, product features, programming languages, communication protocols and operating systems hardware and software
• Remain up to date about current programming practices and web technologies through reading, continuing education opportunities or participation in professional workshops, groups or conferences

Requirements:

• Bachelor’s degree
• Proficient in PHP, Javascript, MySQL, AJAX, jQuery, CSS and HTML
• Demonstrated attention to detail
• Excellent written and oral communication skills

• B2B
• B2C( International IT Sales )
• Knowledge of products and technologies and market conditions.
• Excellent communications

Job Title: Power BI Developer(Onsite)

Location: Park Centra, Sec 30, Gurgaon

CTC:        8 LPA

Time:       1:00 PM - 10:00 PM

Must Have Skills: 

• Power BI Desktop Software
• Dax Queries
• Data modeling
• Row-level security
• Visualizations
• Data Transformations and filtering
• SSAS and SQL

Job description:

We are looking for a PBI Analytics Lead responsible for efficient Data Visualization/ DAX Queries and Data Modeling. The candidate will work on creating complex Power BI reports. He will be involved in creating complex M, Dax Queries and working on data modeling, Row-level security, Visualizations, Data Transformations, and filtering. He will be closely working with the client team to provide solutions and suggestions on Power BI.

Roles and Responsibilities:

• Accurate, intuitive, and aesthetic Visual Display of Quantitative Information: We generate data, information, and insights through our business, product, brand, research, and talent teams. You would assist in transforming this data into visualizations that represent easy-to-consume visual summaries, dashboards and storyboards. Every graph tells a story.
• Understanding Data: You would be performing and documenting data analysis, data validation, and data mapping/design. You would be mining large datasets to determine its characteristics and select appropriate visualizations.
• Project Owner: You would develop, maintain, and manage advanced reporting, analytics, dashboards and other BI solutions, and would be continuously reviewing and improving existing systems and collaborating with teams to integrate new systems. You would also contribute to the overall data analytics strategy by knowledge sharing and mentoring end users.
• Perform ongoing maintenance & production of Management dashboards, data flows, and automated reporting.
• Manage upstream and downstream impact of all changes on automated reporting/dashboards
• Independently apply problem-solving ability to identify meaningful insights to business
• Identify automation opportunities and work with a wide range of stakeholders to implement the same.
• The ability and self-confidence to work independently and increase the scope of the service line

Requirements: 

• 3+ years of work experience as an Analytics Lead / Senior Analyst / Sr. PBI Developer.
• Sound understanding and knowledge of PBI Visualization and Data Modeling with DAX queries
• Experience in leading and mentoring a small team.

Why FabHotels? Budget hotels is the largest and fastest growing segment of the Indian travel market. Despite attracting billions of dollars in last few years, online penetration in hotel bookings is still sub-20%. Supply of budget hotels is fragmented and lacks any brand of scale. At FabHotels, we’re building a millennial traveler focused budget hotel brand that leverages people, technology and processes in an asset-light, scalable model to deliver delight to consumers and segment-leading returns to asset owners. In ~4 years since inception, we have become larger than many established traditional hotel chains. Currently we have a fast growing network of 550+ hotels and 11,000+ rooms across ~50 cities pan-India.

Who? Founded by Bain & Wharton alumni, Vaibhav Aggarwal & Adarsh Manpuria,

FabHotels has raised >$35Mn. till date from leading VC firms Goldman Sachs, Accel Partners, Qualcomm Ventures. We're always looking for young, hungry & self-driven individuals, who want more than a 10-7 desk job and to make a significant contribution in creating a first-in-class Indian hospitality brand.

About the role: One key differentiator of FabHotels brand for our asset partners is bestin-class returns. While our online & offline demand teams drive higher occupancies for our partners, this role entails ownership of developing and work on react native side of application development.

Key responsibilities:

• Knows how to embed React-Native in a native (iOS/Android) component and vice versa.
• Firm grasp on JS/CSS fundamentals
• Build pixel-perfect, battery smooth UIs ((layouts, animations, etc.))across both mobile platforms
• Good understanding of Design and Architecture Patterns
• Strong focus on app performance
• Familiarity with native build tools, like XCode, Grade, Android Studio
• Good at working with third party libraries and debugging dependency conflicts
• Experience in unit testing is preferable.

Individuals who would connect best with the job requirements are those who:

• Are excited to be part of a young, dynamic team that is building a disruptive, sustainable business
• Are willing to go the extra 100 miles it takes to win in a super competitive market
• Are innovative, resourceful and comfortable with dynamic business requirements
• Fulfil below minimum criteria:

- 4+ years experience in Mobile app development.   

- Must have published at least 1 major React-Native app

- Experience with CodePush (appcenter)

- Hands on experience in Redux