Subodh Popalwar
Software Engineer, Memorres
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Micro Focus BSM - Business Service Management-L3,BSM Consulting-L3, (Mandatory) .
As a Lead Administrator, you should be able to act as a Single point of contact for the technical tower in front of the customer management.
Ensure proper communication and quick resolution as a crisis manager.
Responsible for Vendor Management and people management.
Drives day to day operations and work plan allocation/management.
Conduct periodic reviews with teams.
Weekly and monthly status reports to higher management.
Participate in business meetings with various stake holders.
Take corrective actions based on the customer satisfaction surveys.
Drive service improvement programs.
Ensure adherence to quality / security standards defined for the engagement Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents.
Effort estimation/reviews on need basis for new projects. Minimum work experience: 5 - 8 YEARS
What you will do:
- Acting as a SPOC for all issues related to partners banks/payment gateways empaneled and following up with them for day-to-day operational concerns
- Relationship management with existing as well as newly onboarded partners
- Designing of processes and preparing SOPs for the same
- Accountable for identifying process gaps, mitigate and fix the same via process automation
- Defining KPIs for the process and tracking/reporting mechanism for the same
- Defining the quality/evaluation process for delivery of the KPIs
- Mentoring your team members, finding ways to increase the quality, efficacy of processes and implementing best practices across all levels
- Reconciling monthly data and reporting it to respective stakeholders
- Data analysis for understanding the trend and defining process changes/improvements
- Recruiting, training and supervising executives driving the process
- Driving the organization’s processes by remaining legally compliant
- Ensuring all operations are carried on in an appropriate, cost-effective manner
Desired Candidate Profile
What you must have:
- B.E./B.Tech and MBA from premier college
- Relevant work experience of 4-6 years
- Experience of working with fintech companies or any BFSI
- Excellent verbal and written communication skills
- Knowledge of industry, technology, product trends, latest technologies in the field would be preferred
- Outstanding organizational skills
- Expertise in MS Excel, Word and PowerPoint
- Skills required:
- Bias for action: Run pilots and then evaluate/course-correct to scale or reject
- Highly analytical: Trust data to take decisions; have the ability to slice and dice data
- Extreme ownership: Take responsibility for all the good and bad campaigns with a focus on improvement
- Radical candor: Ability to speak your mind respectfully with fearless conviction
- Self-driven: Demonstrate a positive, can-do attitude
- Excellent problem-solving skills with deep attention to detail
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MINIMUM EDUCATION - BACHELORS OF PHYSIOTHERPHY v Monitor and achieve the budgeted Profit and Loss (P&L). v Develop forecasts, financial objectives and business plans.
OPERATIONS MANAGEMENT
v Directing all operational aspects including Service distribution, customer service, human resources, administration in accordance with the region objectives. v Ensure all the leads for the day are addressed, converted, analyse the reasons for non conversion and work on recovery of non converted leads. v Ensuring all the services scheduled for the day are assigned to staffs with proper resources including logistics. v Complete end of the day sign off for all the services scheduled for the day. v Oversee inventory Management for smooth patient care operations.
PEOPLE MANAGEMENT
v Maintain the optimum manpower through the interaction with the functional leads and HR. v Provide leadership and guidance to Supervisors and Physiotherapists in the team. v Monitor and ensure implementation of functional and behavioural training. Recommend training based on the customer feedback, business requirement and Staff performance assessment. v Carry out employee engagement activities which includes communication, motivation, team meetings and other welfare activities planned from time to time and build the internal employer brand. v Guide the employees and be responsible to take corrective actions when required including discipline.
QUALITY MANAGEMENT
v Regularly audit electronic medical records for all the patients who are assessed and treated. v Ensure all the quality Audits are adhered to and audit score maintained. v Conduct supervisory visits in patients home to check quality of services rendered. v Ensure good customer satisfaction and resolution of all patient or client complaints with the help of concerned team members. v Adhere to high ethical standards, and comply with all regulations/applicable laws, implement best practices. v System compliance with Quality as per the company norms, SOPs. |
Springworks is building the tools and products to enable the era of Remote/Hybrid work and our products have been used by over 350,000+ remote/hybrid employees across 10,000+ organisations and 55+ countries in the last couple of years.
The product stack from Springworks includes:
- SpringVerify — B2B verification platform,
- EngageWith — an employee recognition and rewards platform that enriches company culture,
- Trivia — a suite of real time, fun and interactive games platform for remote team-building,
- SpringRole — verified professional-profile platform backed by blockchain, and
- SpringRecruit — a forever-free applicant tracking system.
Role Overview
First and foremost, we're looking for people who are excited about what we're doing—you don't need to know anything about the HRTech ecosystem, but should be excited to learn. We are seeking a committed and result-oriented individual to join our team.
As an Operations Intern you will be responsible for:
- Helping the operations team in the day to day work.
- Preparing and sorting documents for data entry.
- Compile, verify the accuracy, and sort information according to priorities.
- Entering data into database software and checking to ensure the accuracy of the data that has been inputted.
- Review data for deficiencies or errors.
- Resolving discrepancies in the information and obtaining further information for incomplete documents.
- Generate reports, store completed work in designated locations and perform backup operations.
- Take follow-up calls for verification and maintaining of MIS.
Requirements
- Attention to detail.
- Organizing abilities.
- Good communication skills.
- Good understanding of Google docs, sheets and MS Office is a must.
- Able to handle multiple tasks.
- Ability to work to time constraints.
Note: Please note this is a full time internship opportunity and a person should be available for a minimum of 6 months duration for internship.
Benefits
What’s in it for you?
We are a 100% remote company so work from anywhere in India. The intern will gain exciting real-world software engineering experience at a thriving company. We also emphasize heavily on learning - employees have access to one of the world's leading e-learning providers (Pluralsight) & an option to avail additional online learning courses if required & relevant to their role.
- Paid Internship (Monthly stipend upto INR: 21,000)
- Permanent remote/work from anywhere
- Rewards and recognitions(Surprise gift/Voucher for Intern of the month)
- Monthly reimbursement for Internet expenses - Upto INR 1500
- Opportunity to attend networking events, Shadowing and training experiences with knowledgeable professionals
- Vaccination- You can get a vaccination for yourself and can nominate 5 people of your choice to get vaccinated
- Food- Rs. 500 added to your payroll - no bills to upload
See what our past interns have to say about their experience -https://www.youtube.com/watch?v=1G3a-fkMAtU"> Interns @Springworks
PeekWhole Technologies Pvt Ltd is an e-commerce startup. The company aims to disrupt the retail store shopping experience by helping shoppers order from shops around them.
PeekWhole Technologies Pvt Ltd is launching its mobile app and is looking for dynamic, young representatives to lead its efforts in onboarding and managing stores in Gurgaon.
Eligibility criteria:
> Good Communication skills
> Willingness to travel
> MUST HAVE A SMART PHONE
> Applicants with laptops will be preferred
Skills Required:
1. Good command over English and Hindi
2. Working knowledge of Google Sheets/Excel
3. Maturity, Confidence and Perseverance
Job Responsibilities:
1. Shops on-boarding
2. Order Management
The Operations Lead will be responsible for desinging and deploying a rural distribution strategy with our partners pan-India. This would mean the role would consist of the following:
1. Create rural logistics scheme, detailing the physical infrastructure and partners needed
2. Work with financial entities and CFO to build a 'financial logistics' plan to limit revenue leakage in the supply chain.
3. Monitor, fulfill and service the entire Veera supply chain, setting up touchpoints for data collection.
4. Ad-Hoc tasks as needed
Compensation will be on an options basis, with commission based on channels succesfully created. This is open to discussion. There is an opportunity for rapid career advancement, with the startup eventually looking to hire the Operations Lead into the COO (Chief Operations Officer) role.
Selected intern's day-to-day responsibilities include:
1. Engage in market research
2. Reach out to build optimal service operations network
3. Establish operations in new geographies
4. Be the company's face on ground, maintain relations with clientele and help foster growth
Only those candidates can apply who:
- are available for full time (in-office) internship
- Identifying & management of distributors pan India and willing to travel for such business developement.
- Strong experience in FMCG industry & relationship management.
- Should be energetic, progressive & creative with excellent conflict resolution & problem solving skills.
- Planning & executing business growth (profit maximisation & driving sales).
- Should have strong financial technical s kills, analytical abilities, be able to give monthly report generation on KPI * general financial reporting.
- Develop & identify new business opportunities along with promotional & merchandising activities.
- Should be well organised & motivated with the ability to multitask and meet deadlines.
- Should have inventory managemnet skills, reducing shrinkages & ensure timely stock replenishment.
- Should be able to handle compliance process of imports & overlooking and management of supply to business partners within timeline.
- Mapping competition and benchmarking in terms of actegories, price point, etc.
Follow CutshortSubodh Popalwar
Software Engineer, Memorres