Operations Manager

• Should have min. 1 yr. BPO Calling exp (preferably International process) 
• should have good communication
• Ready to work in rotational shift & rotational week off

Process: US Logistics Process, responsible to coordinate between Delivery center & Truck Drivers for the dispatch & delivery of goods

Work location - Quosphere Infosolutions Pvt Ltd, Mahape, Rupa Solitaire

Transport Boundaries: Dombivali, Thane, Panvel

Joining: Immediate

Benefits: Work in corporate environment, Additional shift allowances

• Developing and communicating shipment schedules.
• Liaising with vendors and carrier services to coordinate logistics and timelines.
• Assisting customers and resolving shipment issues and complaints.
• Preparing and maintaining shipment paperwork, records, and digital databases.
• Collect shipping data from various websites/documents and enter in the database system.
• Create spreadsheets with extracted data without mistakes.
• Verify / Analyze data by comparing it to source documents, update existing data
• Performing additional duties as needed.
• Prepare daily reports/summaries and send it to Managers / TLs / Clients etc.
• Good typing/communication skills.

About the Role:

Order & Inventory Management Lead (OML) supports and enables the delivery and execution of the Sales order for ConvaTec India along with financial credit / debit note and product evaluation sample management for our distributors.

This is an incredibly diverse and challenging role that will require a diverse and practiced knowledge of an ERP system along with very good skills in excel.

Key Duties and Responsibilities

Order Management

• Capturing sales order entry in SAP, check for special pricing & approval validity, save documents in drive, create output, share with customer

• Check for payment receipt via bank statement/ mails, messages

• Order release from finance and tracking of pending orders

• Create delivery order and share with the warehouse team

• Review dispatch details, follow up with customers for logistics partner

• Backorder management and apt stock allocation

• Samples for product evaluation order entry in SAP

• Tracking sample shipment to sales team

• Expiry stock management data MIS

Inventory Management

• Support stock queries from sales team

• Communicate pending order status to sales team/ customers

Credit & Debit Note Management

• Coordinate with the external claims processing vendor and internal stakeholders

Others

• MIS - pending orders in system region wise

• Product evaluation sample processed monthly reports

Language Skills Required

• Speaking: English

• Writing/Reading: English

Education/Experience/Qualifications:

• Minimum of a bachelor’s degree is required with preferred focus in supply chain order management or a related discipline

• Minimum of 5 years of experience related to supply chain or similar functions

• Excellent communication (written and verbal) skills

• Willing to work to tight deadlines

• Demonstrated track record of taking the initiative

• Executive presence and ability to influence stakeholders

• Excellent analytical skills

Desired and required:

• Working knowledge banking operations

• Strong and wide understanding of Excel & Report writing

• Computer literate including good understanding of any ERP system, preferably SAP

Designation/Role : City Lead Operations/ Senior Logistics Manager

Location : Gurgaon

Education Qualification : IIT/NIT - 2012 to 2016 Batch OR
MBA - Sales/Operations/Marketing can also be considered.

Experience Required : Last Mile Delivery Experience working in companies like Shadowfax, Lalamove, Delhivery etc

Roles and Responsibilities :

1. The candidate would be responsible for sustaining and growing the city's revenues with P&L responsibilities.
2. Good in Leading the Sales team in initiating new accounts and managing relationships with existing ones, thereby ensuring a healthy mix of partners.
3. Laying down the roadmap for new account acquisition for the city and ensuring its execution.
4. Strategizing and executing all account related initiatives from operational troubleshooting to activation.
5. Managing the rider life cycle (hiring to retire )
6. The person should have leading the Operations team in delivering the best Customer experience while having a 360 degree view from Customer Care to Delivery Executive Safety to Optimal utilization of resources.
7. Managing the administration function, operational performance reporting, streamlining processes and systems wherever possible
8. Responsible for managing the City team from hiring and training new recruits to assigning targets and formulating incentive plans as well as career planning for each member of the team

Skill Set :

1. Relevant work experience of 4+ years in Sales or Marketing or Operations with a penchant for Leadership.
2. A competent decision-maker with the ability to create and execute a strategic sales and marketing plan for the region.
3. A visionary who can foresee the Macro factors affecting the business and strategize preemptively.
4. Identifies, builds and uses a wide network of contacts with people at all levels, internally and externally

• Bachelor’s degree in technology related field

• Minimum of 1 + years Major ERP system experience

• Functional / technical proficiency in designing, configuring and implementing in ERP System

• Strong understanding of order management, billing, and ERP master data

• Strong verbal and written communication ·

• Strong analytical and problem-solving skills, critical thinking and innovation

• Ability to work independently as well as in a team environment

• Must be detailed-oriented.

• Ability to develop repeatable development processes with supporting documentation.

• Corrugated Industry Experience