AVP Operations

• Oversee daily store operations, ensuring everything runs smoothly and efficiently.
• Manage and lead a team of sales associates, setting goals and providing coaching to ensure targets are met.
• Maintain high standards of customer service, addressing customer concerns and feedback.
• Monitor inventory levels, order stock, and manage product displays.
• Analyze sales data and prepare reports for senior management.
• Implement promotional activities and sales strategies to drive revenue.
• Ensure compliance with all company policies, health and safety regulations, and local laws.
• Conduct regular store audits and ensure the store's appearance is up to company standards.
• Handle store budgets, payroll, and scheduling efficiently.

The Smart Fellowship is an offline workplace simulation that scouts, assesses and trains smart talent on behalf of 100+ companies. Our focus is on finding talent who, along with their technical skills, also can apply in-demand workplace skills like critical thinking, creative problem solving, emotional intelligence, and GenAI tools.

Our Client has appointed us to identify and hire a Customer Success Specialist

Short description of company: This is a freemium learning platform that provides top 1% curated content, certified micro-skill courses, paid learning opportunities, placement support, and flexible learning options through WhatsApp.

Company’s Vision: To make learning accessible, affordable, and engaging for millions globally by transforming scattered internet content into goal-driven, AI-powered courses. Empowering learners to achieve career outcomes through cutting-edge, AI-driven education.

Meet your Manager: Our founders bring deep expertise in product development and ed-tech innovation. One is a TEDx speaker passionate about disrupting traditional learning, while the other focuses on scalable AI solutions, driving our mission to build an AI-first company that empowers learners to achieve meaningful career outcomes.

Location: WFO (Mumbai, Maharashtra)

Salary Range: INR 4 LPA to 6 LPA

The best part about this role: 

• You’ll take ownership of the entire learner journey, making a tangible impact on student outcomes. 
• As the voice of the brand, you’ll build meaningful relationships with learners and drive customer satisfaction, all while being part of a mission-driven team recognized as a Top 20 AI Startup by Google.
• If you’re selected, the company will also fully sponsor your participation in The Smart Fellowship - a 40-hour, simulation-based training that’s helped 50,000+ professionals build essential skills for career success - like creative problem-solving, workplace communication, critical thinking, and using GenAI tools at work.

You will be responsible for these Key Responsibility Areas (KRAs):

• Learner Journey Management: Own the entire user lifecycle, from onboarding to ongoing support, ensuring a seamless and rewarding learning experience that prioritizes seriousness and intent.
• Personalized Communication: Act as the voice of the company, engaging with learners through calls, chats, and emails, addressing their needs with empathy, clarity, and problem-solving skills.
• Performance Excellence: Meet and exceed key metrics, including user satisfaction, response times, and resolution rates, consistently raising the bar for service quality.
• Relationship Building: Go beyond basic support to build deep, meaningful relationships with learners, fostering long-term loyalty and brand advocacy.
• Career Success Support: Assist learners in achieving their career goals through personalized guidance, insights, and proactive support, becoming a trusted advisor in their professional journey.

Your Key Performance Indicators (KPIs):

• Learner satisfaction and retention rates.
• Response time and resolution rates for learner queries.
• NPS (Net Promoter Score) and positive learner feedback.
• Recommendation rates and repeat engagement metrics.

Who We’re Looking For:

• 1-2 years of experience in customer success, or a similar customer-facing role.
• Strong communication and interpersonal skills, with the ability to handle high-intent conversations.
• Proficiency in MS Excel and CRM tools.
• Detail-oriented mindset with a passion for helping others succeed and a proactive approach to problem-solving.
• A serious, solution-focused attitude with a commitment to delivering outstanding user experiences.

Clipboard Health - an alumnus of Y combinator is an online marketplace offering no-commitment staffing for healthcare facilities and on-demand shifts for healthcare professionals. Clipboard Health works with healthcare facilities such as hospitals, assisted living facilities, and rehab centers to provide on-demand nursing staff. Their mission is to enable healthcare professionals to work when they want, and where they want, and to enable healthcare facilities to get staff when they need it.

Tech stack: MERN (MongoDB, Express, React.js and Node.js)

• 4+ years experience in MERN stack
• Good communication skills
• Ability to work independently with minimum supervision.
• Excellent organization and problem-solving skills
• Hands-on experience in software development and agile methodologies
• Proven analytical and problem-solving capabilities

Responsibilities:

• Contribute at a senior level to the development process
• Own the product engineering lifecycle with the team
• Mentor team members at technical as well as career development level
• Manage developer allocations on tasks to best utilize time and resources
• Work with Product Managers and the team to ensure that commitments are met
• Contribute to the design and architecture of products

What will make you a great fit: 

• Startup experience
• Worked on products from scratch and built them to scale
• Proactive instead of reactive

Note:- This is a Remote Job. Apply only if you are willing to work with over lapping US time zones.

Mobiloitte is a Premier, Full Service Software Development Company for Blockchain, IoT, Artificial Intelligence, BOTS, Mobile, and Web Development with a special focus on Timeliness, Security, Scale, and Performance. Our teams have worked across the industries and verticals while servicing more than 5000 projects so far. This rich experience with global clientele and varied technology landscape has shaped us into a winning team with a magic sauce of EXPERIENCE-EXUBERANCE-EXPERTISE combined and enables us to provide top-notch services and solutions.

We have an opening for Blockchain Developer.(Ethereum /Hyperledger)-

Job Title:  Blockchain Developer (Ethereum /Hyperledger)

Reports to: Project Manager             

Experience: 1-5 Years

Company Name : Mobiloitte Technologies.

Website : http://www.mobiloitte.com/" target="_blank">www.mobiloitte.com

Location:   New Delhi

Qualifications: B.E/B.Tech

Roles & Responsibilities:

1. Must have experience with combination of following DLT (Distributed Ledger Technology) related: Hyperledger Fabric, Sawtooth, Iroha, Node.js, Go, Composer, Ethereum, Solidity, Truffle, web3.js, Geth, Corda, NEO

2. Experience with containerization (Docker) and cloud-based computing (AWS, Bluemix, Azure) is a plus

3. Experience in pre-sales activities (proposal, client meetings, presentations)

4. Individual contributor with excellent analytical skills and ability to think out of the box (experience with requirements gathering/engineering are an advantage)

5. Excellent interpersonal and communication skills, including strong presentation skills

Desired Skills:

1. Hyperledger Fabric projects implementation experience is mandatory

2. Must have strong experience in writing chain code using Go Lang

3. Must have strong experience in implementing apps on top of Hyperledger Fabric using Angular or React front-end and NodeJS services

4.Hands on experience on-stellar,parity,R3 Corda,ethereum.

5.Should be hands on Consensus like-PBFT,PoW (Ethash)SCP (Steller Consensus Protocol) etc…

6.Good knowledge on Privacy like- public,private.

7.Must have ability to work collaboratively with a distributed agile team and deliver with high quality

8.Must have strong experience in DevOps using Git, Jenkins, Dockers, Kubernetes

9. Any experience in one of the Cloud platforms AWS or Azure or IBM BlueMix is an advantage

10.Business domain knowledge in Finance will be an added advantage.

We are looking for a full stack Java Developer with an experience of 1+ years. The individual should have good technical knowledge of Core Java, Sql, Spring, Spring Batch, Spring Boot, Apache Spark. Exposure to sql databases like Oracle, Mysql, Microsoft Sql is a must. Any experience / knowledge / certification on Cloud technology preferrably Microsoft Azure is good to have. Exposures to non sql databases like Neo4j or Document database is again good to have.

The individual should have good knowledge of design patterns and also be able to implement them in desired conditions. Finally the individual should be smart and look to provide solutions for problems.

We have hiring for Full stack developer. 

Experience in Angular version 6 & above.

Other skills-

1. Front End Developer - Including Angular
2. Back End Developer with ASP.Net MVC
3. Back End Developer with Azure or MS Core
4. Project based experience
5. HTML
6. CSS
7. Bootstrap
8. Javascript

• Very Strong knowledge and programming skills on C,C++
• Should have knowledge and experience of developing ANSI C based applications
• Capability to implement core technical functionality as per functional requirements of the solution
• Strong knowledge of data structures, concurrency control, objected oriented design and development (OOA& OOD)
• Working experience with Linux
• Adherence to source control and versioning – SVN is a plus