AVP Operations

Qualification: Doesn’t matter. Skills and experience do.

Objectives of this Role

• Own overall relationship with assigned clients, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction
• Maintain and develop customer success strategies and best practices, as well as customer support content, with the help of the creative team
• Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings

Daily and Monthly Responsibilities

• Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them
• Review the customer journey, identifying how it’s supported, taking a consultative approach in helping clients overcome issues and achieve goals
• Collaborate, problem solve, and/or strategize upcoming client meetings with team members
• Prepare necessary documentation or visuals for client to demonstrate performance of campaigns; analyze trends in NPS scores to identify areas of improvement
• Work with the sales and marketing team to drill customer references and develop case studies

Requisites

• 0-3 years of experience in communications, marketing, sales, account management, or customer success
• Strong verbal and written communication, strategic planning, and project management skills
• Analytical and process-oriented mindset
• Comfortable working across multiple departments in a deadline-driven environment
• Active team player, self-starter, and multitasker who can quickly adjust priorities
• Readiness to travel to client location as and when required
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Work location:

Candidates must be based out of Mumbai. Work from office @ WeWork Malad.

Salary:

We highly value talent and experience. Competitive salary or better.

Job Description

Title - Lead Snowflake Developer

Location - Chennai/Hyderabad/Bangalore

Role - Fulltime

Notice Period/Availability - Immediate

Years of Experience - 6+

Job Description:

• Overall 6 years of experience in IT/Software development
• Minimum 3 years of experience working with Snowflake.
• Designing, implementing and testing cloud computing solutions using Snowflake technology.
• Creating, monitoring and optimization of ETL/ELT processes.
• Migrating solutions from on-premises to public cloud platforms.
• Experience in SQL language and data warehousing concepts.
• Experience in Cloud technologies: AWS, Azure or GCP.

Overview:

Being a “customer first” company, the Customer Support division is critical to hoichoi. This team comprises of enthusiastic, passionate, fun-loving, and highly communicative individuals who continuously work towards ensuring a great experience for hoichoi users at all times.

This is a high commitment role and you will fit right in if you believe in delivering the best of service experience and are passionate about entertainment.

Job Role:

· Answer user communication/queries via emails live chats, and calls

· Ensure minimum turnaround time for resolving user queries & complaints

· Deliver best in class service in the friendliest and timely manner

· Suggest process & product improvements based on user feedback

· Assist the team in reporting & analysis

Qualifications

· 2+ years’ experience in customer service specializing in Inbound/Outbound support, ideally from an internet start-up/e-commerce background

· Excellent proficiency in Tamil, Malayam, and English

· Critical thinking and problem-solving skills

· An understanding of the 'Customer First' principle and committed to consistently delivering high-quality customer support

Job Type: Full-time

Job Description :

• In-depth understanding of the entire web development process (design, development and deployment)
• Experience building complex web application.
• Hands on experience with programming stacks like MEAN, MERN, LAMP
• Participate in software/product development from ideation to deployment and beyond.
• Should have good knowledge on build tools like Maven, NPM, NODEJS.
• Optimizing components for maximum performance across a vast array of web-capable devices and browsers; awareness of cross-browser compatibility issues and client-side performance considerations
• Should have a good understanding of database concepts.
• Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model
• Thorough understanding of React.js and its core principles
• Experience with popular React.js workflows (such as Flux or Redux)
• Familiarity with code versioning tools (such as Git, VSTS)
• Working knowledge of Agile/SCRUM development methodologies and best practices.
• Ability to understand business requirements and translate them into technical requirements
• Working on Cloud[AWS/Azure] based environment is a huge plus
• Recommending new policies, approaches, and procedures.

Responsibilities :

• Ability to work with project delivery goal as mindset.
• Use advanced modelling tools & techniques to build full stack applications.
• Strong understanding on how to document and create a functional plan for complex project.
• Knowledge of creating Information Architecture, Server Architecture & State-flow diagram to better understand complex project.
• Ability to take risks, strive for learning & implementing new practice with maintaining project deliverables.
• Be seen as a leader for a group of engineers working to quickly design, prototype and build new features per requirement.
• Strong ability to handle a naive team & able to get the required output delivered.
• Build scalable/reusable code and libraries for future use.
• Interact with other team leads and departments to accomplish a project requirement.