Client Experience - Territory Manager

Must have:

• 8+ years of experience with a significant focus on developing, deploying & supporting AI solutions in production environments.
• Proven experience in building enterprise software products for B2B businesses, particularly in the supply chain domain.
• Good understanding of Generics, OOPs concepts & Design Patterns
• Solid engineering and coding skills. Ability to write high-performance production quality code in Python
• Proficiency with ML libraries and frameworks (e.g., Pandas, TensorFlow, PyTorch, scikit-learn).
• Strong expertise in time series forecasting using stat, ML, DL and foundation models
• Experience of working on processing time series data employing techniques such as decomposition, clustering, outlier detection & treatment
• Exposure to generative AI models and agent architectures on platforms such as AWS Bedrock, Crew AI, Mosaic/Databricks, Azure
• Experience of working with modern data architectures, including data lakes and data warehouses, having leveraged one or more of the frameworks such as Airbyte, Airflow, Dagster, AWS Glue, Snowflake,, DBT
• Hands-on experience with cloud platforms (e.g., AWS, Azure, GCP) and deploying ML models in cloud environments.
• Excellent problem-solving skills and the ability to work independently as well as in a collaborative team environment.
• Effective communication skills, with the ability to convey complex technical concepts to non-technical stakeholders

Good To Have:

• Experience with MLOps tools and practices for continuous integration and deployment of ML models.
• Has familiarity with deploying applications on Kubernetes
• Knowledge of supply chain management principles and challenges.
• A Master's or Ph.D. in Computer Science, Machine Learning, Data Science, or a related field is preferred

What will you do?

●Improve customer service experience, create engaged customers, and facilitate organic growth

●Take ownership of customers’ issues and follow problems through to resolution

●Develop service procedures, policies, and standards

●Keep accurate records and document customer service actions, and discussions

●Analyze statistics and compile accurate reports

●Build, and mentor the customer service team, and nurture an environment where they can excel through encouragement and empowerment

●Keep ahead of the industry’s developments and apply best practices to areas of improvement

●Adhere to and manage the approved budget

●Maintain an orderly workflow according to priorities

You should apply if, you have

●Verbal and written proficiency in English and Vietnamese

●1-2 years of proven working experience in customer-facing roles

●Excellent knowledge of management methods and techniques

●Working knowledge of customer service software, databases, and tools

●Awareness of the industry’s latest technology trends and applications

Hi,

We are hiring for the position of DGM/Head F&A. Please find below the details for the same.

1. Candidate should have CA qualification with 8-11 years of experience
2. Should have worked (preferably working) in Manufacturing set-up and handled manufacturing accounts, especially Costing/INDAS/MIS/Budgeting/Reports etc.
3. The designation would be DGM / Head – F&A (Processing Plant)
4. The candidate should have manufacturing experience in the current profile
5. He should be a manufacturing accounts expert
6. Should know F&A / P&L of factory accounts, finalization

Note- Experience in manufacturing domain is manadatory.

Responsibilities:

• Build the foundation of our supply side (enterprise) product from scratch. Maintain high standards of pixel perfect Ui’s and efficient User Experiences. 
• Our Supply Side ecosystem involves a plethora of products such as Catalog Management, Analytics Dashboard, Orders Processing, Finance Reconciliation, Notification centres etc. Develop a deep understanding of the mentioned use cases and build the systems for scale.
• Coordinate with Product managers, Product Designers & Backend Developers and outline sprints and tasks on a weekly basis.
• Conduct Comprehensive Unit tests before passing features to QAs. This requires a good top level understanding of backend infrastructure.
• Maintain High level of Code Quality and constantly optimize for performance and user experience.
• Be Collaborative. Self reliant and always keep pushing the limits of your knowledge.

Join us in making the fastest fashion brand on earth. We live & breathe trends. Working on 3D Virtual Design Technology we launch new trends even before they're produced. Making us the only fast fashion brand to be sustainable at the same time. Enabling young shoppers, first-hand access to latest styles with our Digital Only Collection.

We waste nothing but data & exploit nothing but our imagination. We operate at the intersection of fashion & technology. #SpeakSomethingNew is our mantra.

We're looking for a production ninja who can look after order management, production and sourcing. We don't hire many. A small, highly passionate team working to redefine fashion. Apply only if you can execute at breakneck speed, can handle stress, highly passionate about fashion-tech.

Job Description:
Requirements

Daily report to the Directors with the daily schedule execution plan.

Overseeing the production process

Ensuring the overall production is cost effective & meeting quality standards.

Drawing up a production schedule keeping the TAT in mind.

Working out the human and material resources needed

Being responsible for the selection and timely maintenance of equipment.

Looking after job works / team (such as printing, embroidery) and taking decisions on selection vendors for job work.

Supervising and motivating a team of workers

Identify training needed, if any.

Managing stock control and inventory checks of raw materials and finished goods.

Processing & Managing E-commerce portal. Which includes managing day-to-day order processing.

Managing order, delivery partner dashboards. Generating shipping labels and tracking dispatches.

Handling customer requests of exchange and returns.

Coordinate customer operations to track exceptions. Keep a record of customer interaction, transaction, comments, and complaints

Desired Candidate Profile:

• Candidate from the Garment /fashion industry is surely required.

• Sound knowledge of Mens Wear Cutting & stitching

• Should have excellent leadership, administrative, interpersonal and relationship management skills.

• Good communication skills

Skills and Interests:

Must be able to multitask

Have a certain amount of professionalism

Be able to manage time and people efficiently

Be willing to adapt and collaborate with factory environment

Have garment production and planning management experience

Be able to prepare reports and plan

Able to work under pressure

Good at managing budgets

Have good communication and presentation skills

Have a positive attitude to work and be able to motivate a team