Operations Manager

Job Details:

• Role: Senior Staff Engineer, Java React
• Experience: 7.5 -9 Years
• Employment Type: Full-time
• Work Mode: Bengaluru (Hybrid)

Job Description

REQUIREMENTS:

• Total experience: 7.5+ years
• Strong hands-on experience in Java and React.js.
• Good working knowledge of Python, Node.js, and PostgreSQL.
• Experience building REST APIs and integrating frontend with backend services.
• Familiarity with Agile Scrum, JIRA, and software development best practices.
• Ability to write clean, tested, and maintainable code with strong problem-solving and communication skills.
• Willingness to travel within India and overseas as required.

RESPONSIBILITIES:

• Develop and implement application features using Java and React.js.
• Participate in Agile ceremonies including sprint planning, stand-ups, reviews, and retrospectives.
• Build and integrate REST APIs and support backend/frontend development.
• Write clean, tested, and maintainable code while following coding standards.
• Support UAT, defect resolution, deployment activities, and update JIRA tasks regularly.
• Create technical documentation including API specifications and release notes.
• Collaborate with cross-functional teams to deliver high-quality software solutions.

Qualifications

Bachelor’s or master’s degree in computer science, Information Technology, or a related field.   

INDIA MART [ Auto - buyleads ] / GOOGLE MY BUSINEES [ Auto inquiry ] / SOCIAL MEDIA [ Auto inquiry ] / EXCISTING REF [ Auto inquiry ]                    [ LEADS->CALLS -> QUOTATIONS -> FILING -> FOLLOW UP -> ORDERS -> PAYMENT -> AFTER SALES -> REVIEWS ]  All the follow ups related to sales should be in updated in drive Immediate basis.

As a Senior Analyst you will play a crucial role in improving customer experience, retention, and growth by identifying opportunities in the moment that matter and surfacing them to teams across functions. You have experience with collecting, stitching and analyzing Voice of Customer and CX data, and are passionate about customer feedback. You will partner with the other Analysts on the team, as well as the Directors, in delivering impactful presentations that drive action across the organization.

You come with an understanding of customer feedback and experience analytics and the ability to tell a story with data. You are a go-getter who can take a request and run with it independently but also does not shy away from collaborating with the other team members. You are flexible and thrive in a fast-paced environment with changing priorities.

Responsibilities

• Stitch and analyze data from primary/secondary sources to determine key drivers of customer success, loyalty, risk, churn and overall experience.
• Verbalize and translate these insights into actionable tasks.
• Develop monthly and ad-hoc reporting.
• Maintain Qualtrics dashboards and surveys.
• Take on ad-hoc tasks related to XM platform onboarding, maintenance or launch of new tools
• Understand data sets within the Data Services Enterprise Data platform and other systems
• Translate user requirements independently
• Work with Business Insights, IT and technical teams
• Create PowerPoint decks and present insights to stakeholders

Qualifications

• Bachelor’s degree in data science/Analytics, Statistics or Business. Master’s degree is a plus.
• Extract data and customer insights, analyze audio or speech, and present them in any visualization tool.
• 5+ years of experience in an analytical, customer insights or related business function.
• Basic knowledge of SQL and Google Big Query.
• 1+ year of experience working with Qualtrics, Medallia or another Experience Management platform
• Hands-on experience with statistical techniques: profiling, regression analysis, trend analysis, segmentation
• Well-organized and high energy

Non-technical requirements:

• You have experience working on client-facing roles.
• You are available to work from our Bangalore office from Day 1 in a night shift. (US Shift)
• You have strong communication skills.
• You have strong analytical skills.

SQL DBA, IMPLEMENTATION, SQL, DBMS, DATA WAREHOUSING

Fulfil’s software engineers develop the next-generation technologies that change how millions of customer orders are fulfilled by merchants. Our products need to handle information at massive scale. We're looking for engineers who bring fresh ideas from all areas into our technology.

As a senior software engineer, you will work on our python based ORM and applications that scales to handle millions of transactions every hour. This is mission critical software and your primary focus will be building robust and scalable solutions that are easy to maintain.

In this role, you will be collaborating closely with the rest of the team working on different layers of infrastructure in an international environment. Therefore, a commitment to collaborative problem solving, sophisticated design, and quality product are important.

What You’ll Do:

• Own definition and implementation of API interfaces (REST and GraphQL). We take pride in our 100% open API with over 600 endpoints.
• Implement simple solutions to complex business logic that enables our merchants to manage financials, orders and shipments across millions of transactions.
• Build reusable components and packages for future use.
• Translate specs and user stories into reviewable, test covered patches.
• Peer review code and refactor existing code.
• Integrate with our eCommerce partners (Shopify, BigCommerce, Amazon), shipping partners (UPS, USPS, FedEx, DHL) and EDI.
• Manage Kubernetes and Docker based global deployment of our infrastructure.

Requirements We’re Looking for Someone With:

• Experience working with ORMs like SQLAlchemy or Django (2-3 years)
• Experience with SQL and databases (Postgres preferred)
• Experience in developing large server side applications and microservices
• Ability to create high quality code
• Experience with python testing tools (pytest) and test automation
• Familiarity with code versioning tools like GIT
• Strong sense of ownership and leadership quality
• Experienced in the tools of our web stack- Python, Celery, Postgres, Redis, RabbitMQ

Nice to Haves:

• Prior experience at a growth stage Internet/Software company
• Experience with ReactJS, Google Cloud, Heroku
• Cloud deployment and scaling experience

Qualifications:

• Bachelor’s degree in management, finance or computer sciences or equivalent experience
• 6+ years of IT management experience, preferably within the small and medium business market.
• 8+ year in Software/SAAS business
• Project management experience preferred

Responsibilities:

• Setting a vision for how technology will be used in the company.
• Product lifecycle from architecture perspective
• Ensuring that the technological resources meet the company's short and long-term needs.
• Creating timelines for the development and deployment of all technological services
• Making executive decisions on behalf of the company's technological requirements
• Acting as a mentor to team members
• Maintaining a consumer-focused outlook and aiding in the delivering of IT projects to market
• Staying on top of technology trends and developments
• Powerful coder with an expertise in PhP, Laravel, Javascript, Architecture Design, Database Design and having agile mindset
• Must have strong knowledge in AWS infrastructure

Desired Skills:

• Communication
• Planning & Execution
• Problem Solving
• Project Management 
• Quality Management
• Knowledge of deployment tasks such as on site deliveries, installation, acceptance
• Risk assessment 
• Decision Making
• Customer focus

• Responsible for collecting all in-scope business requirements
• Able to prioritize requirements and negotiate on deployment timeframes on behalf of the development team
• Ability to perform detailed analysis to ensure all aspects of the business requirement are understood
• Able to formalize business requirements, ready for two way communication business communications up and technical communications down
• Capable of managing all non-technical aspects of the new requirements
• Capable of working with the test team to develop/ review test scripts and profile of test data
• Able to produce ad-hoc SQL queries/ ad-hoc reports that can be used to monitor success of the new requirement by ensuring data is being created as it should
• Must have worked on medium to large size custom application development projects and has exposure to all phases of the SDLC
• Experience in Insurance Domain is a must
• Proficient in using Microsoft Office tools
• Get actively involved in various project phases
• Act as a key interface between users and development teams
• Technology Graduate: B.Sc IT, MSc IT / B.Tech, M.Tech/ BCA, MCA