Operations Manager

                                  Position Title: Sales Associate

Company: YoHo Design

Location: Bangalore

MUST HAVE PRIOR EXPERIENCE IN INTERIOR SALES INDUSTRY- MIN 6 MONTHS TO 1YR.

Overview:

Join our team at YoHo Design as a Sales Associate and play a pivotal role in driving sales growth and enhancing customer satisfaction. As a Sales Associate, you will be responsible for providing exceptional service to clients, assisting them in selecting products and services that meet their interior design needs, and contributing to the overall success of our firm.

Key Responsibilities:

1. Customer Service: Provide exemplary customer service by greeting clients, assessing their needs, and guiding them through the selection process.

2. Product Knowledge: Develop a deep understanding of our products and services, including furniture, accessories, lighting, and design consultation services.

3. Sales Generation: Actively engage with clients to identify opportunities for sales, upselling, and cross-selling of products and services.

4. Consultative Selling: Utilize your knowledge of interior design principles to offer personalized recommendations and design solutions to clients.

5. Relationship Building: Build and maintain strong relationships with clients to foster repeat business and referrals.

6. Order Management: Assist clients with placing orders, processing payments, and coordinating delivery and installation.

7. Merchandising: Maintain a clean and organized showroom environment, ensuring that products are properly displayed and inventory levels are monitored.

8. Administrative Tasks: Perform various administrative duties, such as maintaining client records, generating sales reports, and responding to inquiries via phone, email, or in person.

9. Collaboration: Work closely with other team members, including designers, project managers, and administrative staff, to ensure a seamless customer experience.

10. Continuous Learning: Stay updated on industry trends, product developments, and best practices in interior design and sales techniques.

Qualifications:

* Previous experience in retail sales, preferably within the interior design industry.

* Strong interpersonal and communication skills, with the ability to engage effectively with clients and colleagues.

* Passion for interior design and a keen eye for aesthetics.

* Proven track record of meeting or exceeding sales targets.

* Ability to multitask and prioritize tasks in a fast-paced environment.

* Proficiency in using computer software and point-of-sale systems.

* Flexibility to work weekends and evenings as needed.

* Complete Sales background with 2 years experience

Education:

Bachelor’s degree in interior design, marketing, business administration, or a related field preferred.

ABOUT UNRAVEL CARBON

Unravel Carbon enables companies to assess their carbon footprint by tracking their digital financial footprint with its proprietary carbon emission factor model; making it easy, fast and convenient to become climate positive.

We aim to accelerate the participation of all companies, big and small, in the global fight against climate change. And we want to do it the 21st century way—autonomous, painless, and beautiful.

Unravel Carbon consists of a team of software engineers, data scientists, founders and climate experts with a passion to solve the world’s most pressing issue—climate change. Collectively, our leadership team has launched and invested in multiple companies, and are now combining their experience and knowledge here at Unravel.

We are backed by some of the world’s best funds and investors and are part of Y Combinator’s W22 batch. 

Unravel Carbon was founded in 2021 with headquarters in Singapore.

Unravel Carbon on LinkedIn: https://www.linkedin.com/company/unravelcarbon/

ABOUT THE ROLE

We are looking for early members of our India team. You will be part of the team that establishes our India product development team. We are looking for candidates who have high potential, are excited about tackling the climate change problem and are excited to grow in a high-growth environment while working with the Singapore HQ.

This role is ideal for a motivated early career generalist who is looking to make the most impact they can in an early stage startup. A Product Operations generalist who will serve as the operational backbone of our product team, ensuring smooth collaboration and efficient processes across functions. This role will be instrumental in establishing and maintaining the systems and processes that help our team work effectively.

• Bridge communication and workflows between product, engineering, and design teams
• Maintain and organise product documentation, feedback, and resources
• Manage and prioritise product backlog
• Analyse product analytics and synthesise insights for the team
• Establish and improve product development processes
• Support high-level product testing and quality assurance
• Create and maintain operational workflows and documentation
• Facilitate effective product meetings and communication channels

ABOUT YOU

• Strong organisational skills with ability to manage multiple workstreams
• Excellent written and verbal communication skills
• Process-oriented mindset with attention to detail
• Required skills:
• Experience with documentation and knowledge management (Notion, Google Docs)
• Project coordination and stakeholder management
• Strong analytical and problem-solving abilities
• Experience in creating and maintaining process documentation
• Ability to understand and communicate product requirements
• Bonus skills:
• Experience with workflow automation tools
• Familiarity with product analytics
• Experience with JIRA or similar project management tools
• Background in tech or startup environments

YOUR WORK STYLE

• Proactive problem-solver who can identify and address operational gaps
• Strong ability to prioritise and manage multiple tasks effectively
• Excellent collaboration skills with ability to work across different teams
• Detail-oriented while maintaining big picture perspective
• Adaptable and comfortable with ambiguity in a startup environment

YOUR PREFERRED BACKGROUND

• Bachelor's Degree
• 1+ years of experience in operations, product operations, analyst or similar roles
• Experience in fast-paced tech or startup environments is a plus

WHAT WE OFFER YOU

We offer an exciting challenge for a purpose-driven person who thoroughly enjoys learning and takes up responsibilities in a multi-cultural, primarily virtual, and pioneering organisation.  

We nurture a culture that allows you to thrive, where your skills can be honed and your ideas will be heard, and where collaboration across teams and with global partners is the default.

Backend Developer Job Description

Job Title: Backend Developer

Location: Nipania, Indore

Job Type: Full-time

Experience Level: Mid-Senior Level

Role Overview:

We are seeking an experienced Backend Developer to join our dynamic team. The ideal candidate will be responsible for building robust server-side applications and services. You will work closely with frontend developers to ensure seamless integration between the server-side logic and user-facing features.

Responsibilities:

• Implement efficient and secure backend services using Node.js and Python.
• Design and implement data storage solutions using MongoDB.
• Write effective APIs to support frontend functionalities.
• Optimize applications for performance, security, and scalability.
• Collaborate with cross-functional teams to define, design, and ship new features.
• Maintain cloud services on AWS, including AWS EC2, Amplify, S3, Route 53, Cloudfront, Lambda & AWS CLI..
• Troubleshoot and debug issues across the backend stack.

Requirements:

• Proficient understanding of the MERN stack (MongoDB, Express.js, React.js, Node.js).
• Good experience using Docker and cloud services (AWS or Digital Ocean).
• Familiarity with microservices architecture and testing APIs with Postman.
• Knowledge of modern authorization mechanisms (e.g., JWT).
• Experience creating and maintaining CI/CD pipelines is a plus.
• Strong problem-solving skills with the ability to debug complex issues.
• Experience or knowledge of GraphQL is a plus.

Benefits:

• Leave encashment
• Provident Fund

Schedule:

• Day shift
• Fixed shift

Location- 840, Hare Krishna Vihar, Nipania, Indore, Madhya Pradesh 452010

About us:

Shiprocket is a logistics platform which connects Indian eCommerce SMBs with logistics players to enable end-to-end solutions.

Our innovative data-backed platform drives logistics efficiency, helps reduce cost, increases sales throughput by reducing RTO and improves post order customer engagement and experience.

Our vision is to power all logistics for the direct commerce market in India including first mile, linehaul, last mile, warehousing, cross border and O2O.

Requirement:

We are looking for a Software Engineer who will develop, record and maintain cutting edge applications for Shiprocket Platform.

Key Responsibilities

• Build innovative, state-of-the-art applications which have to perform at scale
• Prepare and maintain all applications utilizing standard development tools
• Develop backend data services and contribute to increase existing APIs
• Ability to act individually in a complex and fast paced environment
• Closely work with the Product and QA teams to ensure smooth delivery
• Participate in solution designing with Tech leads and Systems Architects
• Document the development process, architecture, and standard components
• Coordinate with co-developers and keep project manager well informed of the status of development efforts
• Keep abreast of new trends and best practices in web development

Skills:

• Great people skills to closely work with other teams.
• Strong in establishing systems & processes
• Expertise in Laravel or GoLang, MySQL and Git
• Thorough in Object oriented concepts
• Knowledge of restful Web services
• Understanding of web applications
• Working knowledge of one or more caching, queuing systems in desirable
•  
• Excellent problem solving
• Can do attitude

We are a London, UK based FinTech startup with a subsidiary in India. Hop is working towards building the next generation digital banking platform for seamless and economical currency exchange, with technology at the crux of it. In a technology driven era, many financial services platforms still lack the customer experience and are cumbersome to use. Hop aims at building a ‘state of the art’ tech-centric, customer focused solution.

moneyHOP is India’s first cross-border neo-bank providing millennials the ability to ‘Send’ & ‘Spend’ conveniently and economically across the globe using HOPRemit (An online remittance portal) and HOP app + Card (A multi-currency bank account).

This position is a crucially important position in the firm and the person hired will have the liberty to drive the product and provide direction in line with business needs.

Website: https://moneyhop.co/">https://moneyhop.co/

About Individual

The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.

Requires a high school diploma or equivalent and 0-3 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices and procedures within a particular field. Rely on instructions and pre-established guidelines to perform the functions of the job. The target is to ensure excellent service standards and maintain high customer satisfaction.

General Skills

• Proven customer support experience

• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiar with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize and manage time effectively
• High school diploma or equivalent; college degree preferred

• Open and maintain customer accounts by recording account information
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Maintain financial accounts by processing customer adjustments
• Recommend potential products or services to management by collecting customer information and analyzing customer needs
• Prepare product or service reports by collecting and analyzing customer information
• Contribute to team effort by accomplishing related results as needed
• Manage large amounts of incoming calls

• Generate sales leads
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/team sales targets and call handling quotas
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Resolve customer complaints via phone, email, mail or social media
• Use telephones to reach out to customers and verify account information
• Greet customers warmly and ascertain problem or reason for calling
• Assist with placement of orders, refunds, or exchanges
• Advise on company information
• Take payment information and other pertinent information such as addresses and phone numbers
• Place or cancel orders
• Suggest solutions when a product malfunctions
• Attempt to persuade customer to reconsider cancellation
• Inform customer of deals and promotions
• Sell products and services
• Utilize computer technology to handle high call volumes
• Work with customer service manager to ensure proper customer service is being delivered
• Close out or open call records
• Compile reports on overall customer satisfaction
• Handle changes in policies or renewals