Operations Executive

.NET (with Angular).

Job Description:

·         Must be very strong in UI framework (Angular) 

·         Good understanding of core JavaScript and OOJS concepts.

·         Working experience in Web services (SOAP/Restful) integration, failure analysis etc...

·         Hands-on development experience using JavaScript, HTML5, CSS 3, AJAX, JSON, Bootstrap, Angular.

·         Full stack development experience with C#, ASP.NET MVC, Web API.

·         SQL Server 

          Knowledge or experience on any nosql.

·         Understanding of back-end technologies.

·         Good Communication and analytic skills

·         Ability to manage a team and fulfill their technical needs.

·         Critical thinker and problem-solving skills

·         Team player

·         Good time-management skills

·         Great interpersonal and communication skills.

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Analysis/audits inbound/outbound calls, emails, and customer surveys to identify areas of service delivery that did not meet pre-established performance standards within the CS support /Sales teams

Provides structured and timely recommendations; verbal and/or written feedback to the advisors.

Responsibilities:

• Devise procedures to inspect and report quality issues.
• Monitor all operations that affect the quality.
• Supervise and guide inspectors, technicians, and other staff.
• Assure the reliability and consistency of production by checking processes and final output.
• Appraise customers' requirements and make sure they are satisfied.
• Report all malfunctions to production executives to ensure immediate action.
• Facilitate proactive solutions by collecting and analyzing quality data.
• Review current standards and policies.
• Keep records of quality reports, statistical reviews, and relevant documentation.
• Ensure all legal standards are met.
• Communicate with external quality assurance officers during on-site inspections.

Requirements:

• Key requirements: Functional Testing, Automation, Base24 JIRA, API.

Farmers Fresh Zone aims at unlocking access to safe-to-eat, pesticide-free fruits & vegetables directly sourced from our farmers. We are an omnichannel platform having both an offline and online presence. Backed by the Indian Angel Network, We are one of the first Indian agri-tech firms to introduce unit-level traceability for all our products which means consumers can track the origin of a product including details of the farms and farmers.

We are all in the quest to create a positive movement, a movement aimed at reducing the gap between a consumer & a farmer, a movement that gives consumers access to safe & non-toxic farmers' produce, a movement that is uplifting the farmer community. Today we are proud to say that we are connecting 1500+ farmers to urban consumers. We envisage our brand to go global soon, post creating a cemented presence in India.

We are not looking for job-seekers, we are looking for impact-creators with a go-getter attitude. We are looking for dynamic individuals who are honestly driven by the cause and are customer-obsessed, be it our end-user, farmer, vendor, or even our internal community.

As a Customer Retention & Market Automation Specialist, you will play a key role in driving & growing our mobile app & website’s engagement and retention metrics. You will run various messaging experiments on multiple channels like notifications, SMS, Email, Whatsapp.

Our ideal candidate will have strong analytical and problem solving skills, led or managed teams, and have understanding of engagement tools like Moengage, Clevertap or Webengage. We love people who are humble and collaborative with hunger for excellence.

Responsibilities:

• Create omni-channel (push notifications, Whatsapp, In-app prompts, SMS, Email etc) marketing campaigns & journeys based on different user segments to drive user acquisition, activation, engagement & retention.

• Define AARRR KPIs and Optimize them with Moengage multi-channel journeys by continuously performing A/B tests. Drive increased engagement & retention.

• Be responsible for and own execution, monitoring and measurement of marketing campaigns and their success. Collaborate with designers & Content creators to get graphic/text content.

• Compile regular reports of campaign performance and results, collaborate with analyst to monitor and review past campaigns and journeys.

• Improve new campaigns using data and feedback from existing and previous projects.

• Create detailed and diverse user-segments to identify high, medium & low activity cohorts. 

• Create communication & content strategies to increase the size of high-activity cohorts.

• Analyze website & mobile traffic, create user journeys & campaigns to enable cross-channel product experience and marketing.

Qualification & Requirements:

• Bachelor’s Degree in Computer Science, Engineering or any other related field.

• 1+ years of experience in creating mobile/web application journeys & campaigns on tools like moengage, clevertap etc.

• In-depth knowledge & hands on experience of digital analytics software like Zoho Page Sense, Google Analytics, CleverTap, Branch, Firebase, Facebook Analytics.

• Excellent copy writing skills to produce high quality copies for marketing campaigns and journeys.

Soft Skills:

• Ability to prioritize and manage multiple milestones and projects efficiently.

• Team spirit, good time-management skills, strong communication skills to collaborate with various stakeholders.

Detail oriented, advanced problem solving skills with customer-centric approach

Founded by an IIT alum and Investment Banker, Pepkidz Learning is an Ed-Tech platform for imparting essential skills like E.Q. (emotional quotient) and Personality development to enable students to fuel their success and make them realize their full potential. We are a team of 30 and rapidly expanding with multiple roles open for hire. 

We’re looking for a creative, multi-disciplinary, and high-producing Graphic Designer to join PepKidz’s growing Team. This role will start out as work-from-home and then be based out of our office in Bangalore, India (post-restrictions). You’ll use your experience to create visually appealing designs that span multiple mediums. Primarily focused on creating the brand guidelines, establishing the brand aesthetic, building and managing a team, this role requires a self-starter who understands the scope of working in an early-stage startup and will also ensure a unified output from the whole team. This role spans marketing and curriculum.  

As someone who is joining to lead the design team of an early-stage startup, you will have the reign and freedom to scale and build your team as you see fit. With a rapidly growing company and team, you will evolve as a leader and will get an opportunity to work with people at the top of their fields.

• Create compelling graphics that follow PepKidz’s brand guidelines for traditional and digital mediums, including but not limited to, PepKidz’s curriculum, websites, social media channels, email campaigns, marketing programs, knowledgebase, training platform, presentations, videos, print material, and events

• Hire, Manage and scale the design team under your guidance and ensure the brand’s aesthetic is followed and maintained throughout different channels

• Respond quickly and work efficiently to manage incoming day-to-day graphic requests to support marketing programs including small illustrations, email headers, email body graphics, social media posts, WhatsApp posts, blog headers, handouts/flyers, print work, etc.

• Work with other Designers to ensure the PepKidz’s brand is consistently represented across all designs

• Utilize strong communication skills to engage with cross-functional team members to effectively collaborate and solicit feedback

• Incorporate constructive feedback from stakeholders into designs

• Apply industry best practices and stay on-top-of trends to keep the brand fresh and forward-facing

• 6+ years of design experience in a fast-paced environment of a startup, specifically Ed-Tech will be preferred

• A college degree or  diploma in graphic design, integrated marketing communications, or a related field

• Strong understanding of design principles and marketing design fundamentals

• Proficient in a Mac/Windows environment with advanced experience using the Adobe Creative Suite/Cloud including Illustrator, InDesign, and Photoshop

• 2-D Animation experience

• Extensive experience creating graphics for social media

• Strong illustration background with demonstrated examples. 2D Animation.

• Experience in EdTech/Consumer-facing startups

• Candidates must provide a portfolio that showcases their best work

• Show us how you can adapt your illustration style by creating an Instagram post if you qualify for the first round

Preferred Experience & Expertise:

• Bachelor’s degree in the fields of Computer Science, Information Technology, Mathematics, Statistics, or any UX related subjectssuch as digital design/media, digital marketing, graphic design, media technology, and web design. Relevant experience of at least 2 years in lieu of above if from a different stream of education.

• Well-versed in and 2+ years of hands-on demonstrable experience with UX Research and UX Design

• Hands-on development experience in tools like Adobe XD, Photoshop, Illustrator, or any relevant tools.

• 2+ years of hands-on development experience in one or more libraries, frameworks, & technologies such as React JS, HTML5, CSS3, D3, Ant Design, Vis.js, Chart.js, etc.; extra points if you can demonstrate your knowledge with working examples.

• 2+ years of hands-on development experience in JavaScript & TypeScript.

• Familiarity with the domains of

▪ Data Management & Governance

▪ Business Process & Workflow Management

▪ Cloud Computing Infrastructure & Platforms (AWS/Google Cloud/Azure)

• Ability to understand software product vision, objectives, capabilities, and features; and translate into digital experiences

• Artistic eye for design with ability to think creatively

• Accuracy, attention to detail and mastery of information, navigation, and visual design

• Mathematical & statistical aptitude and strong problem-solving skills to determine experiential solutions to UX/UI challenges in the domains of visual data modeling, visual workflow modeling, data browsing, data editing, statistics driven charting, graphs, etc.

• An understanding of the latest trends in UX and self-development skills to keep up to date with such fastchanging trends

• Excellent interpersonal and communication skills to communicate ideas to developers

• Multi-tasking and time management skills, with the ability to prioritize tasks

• Ability to work both independently and in a team

• Professional approach to time, costs, and deadline