Operations Executive

Job description

Social Media Manager

Company Profile: PinBox is the only global pensionTech committed exclusively to mass-scale digital micropension inclusion among self-employed women and youth. We deploy our white-labelled, API-enabled pension administration and delivery platform, our unique deployment model and a simple and intuitive UI/UX to make access to regulated pension, savings and insurance products easy and simple for non-salaried informal sector workers. We're working actively with governments, regulators, multilateral aid agencies and leading financial inclusion stakeholders in Asia and Africa. The pinBox model is already operating in Rwanda, Kenya and India. We will expand to Bangladesh, Uganda, Chile, Indonesia and Nigeria by 2023. Governments and pension regulators use the our pensionTech to jumpstart digital micropension and insurance inclusion among informal sector workers. Pension funds and insurers use our pensionTech to build a mass market for their products beyond their traditional agentled customer base. Banks, MNOs, cooperatives, MFIs, fintech firms and gig-platforms use our plug-and-play pensionTech to instantly offer an integrated social protection solution to their clients, members and employees without any new investments in IT or capacity enhancement. We’ve recently completed our first equity fundraise to enhance our engineering, business and delivery capacity and embark on the next stage of pinBox pensionTech development and expansion. By 2025, we aim to enable and assist 100 million excluded individuals to start saving for their old age in a secure, affordable and well-regulated environment. We are looking for a passionate and creative Social Media Manager who will enhance our brand and build strong online communities through various social media and digital platforms.

The social media manager will deploy innovative ideas to build mass-scale retail traction and adoption of our micro-pension solution, as well as for our social initiatives such as “Gift-a-Pension”.

Responsibilities:

1. Work closely with internal and external content teams to co-create original text and video content, manage posts, respond effectively to followers and manage the pinBox image and brand in a cohesive way to achieve our mission and goals,

2. Use creative strategies to amplify new concepts and ideas to pinBox target segments using a variety of social media and digital platforms including Facebook, Instagram, Twitter, LinkedIn as well as digital content and news platforms,

3. Design and implement innovative social media campaigns to motivate and encourage mass-scale voluntary micro-pension enrollments — both by self-employed individuals, as well by households for family members and domestic help,

4. Analyze and track emerging social media trends, monitor SEO and user engagement and present weekly and monthly reports that help to shape and optimize pinBox content, communications and digital marketing efforts, and

5. Handle our retail and corporate social media presence ensuring high levels of customer and key stakeholder engagement.

The ideal candidate processes

1. An undergraduate degree in Marketing, Communications or a related field,

2. At least 3 years’ experience in social media management, preferably for a retail brand (retail financial services experience is preferred though not mandatory),

3. Ability to convey complex concepts and ideas in a simple and interesting way,

4. Excellent knowledge of Google Analytics, and of Facebook, Instagram, Twitter and other social media platforms and best practices,

5. Exceptional critical/ lateral thinking, problem-solving and multi-tasking skills, and

6. Excellent teamwork and interpersonal skills, a keen eye for detail and the ability to function effectively and proactively under tight deadlines

Location Delhi (Work from home)

Experience: Min 3 yrs

Storms is a Singapore-based gaming startup invested in by iCandy Interactive, Singtel, AIS, and SK Telecom, with a focus on Web3.0 initiatives ranging from developing Web3.0 games & platforms to enabling consumer brands to enter the Web3.0 space. It is led by exceptional leaders and tech-gaming veterans who are passionate about building an inclusive ecosystem for Web3.0.

If you are keen on a boring 9-5 and predictable day-to-day role then please don’t apply. However, if you love the fast-paced nature of a FAST GROWING and FUN gaming tech start-up with amazing benefits such as work from anywhere including the beach then please APPLY as we would love to hear from you!

About the Role:

We are looking for a dynamic and hands-on Software Engineer who is passionate about web development and strives to create high-quality web experiences.

What you will do:

• Build player-facing experiences that expand and enhance the platform/ game experience within a complex ecosystem of microservices and clients.
• Work with product to design and build new platform/game features
• Ensure the team is adhering to engineering excellence which includes: code maintainability, quality, monitoring, operational excellence, and documentation
• Work collaboratively with non-technical stakeholders to accomplish deliverables
• Ensuring cross-platform compatibility and optimization
• Considering security, maintenance, scalability, and more when developing
• Genre affinity for, and knowledge of, hypercasual tournament-based platforms and games 

What you have:

• 3+ years of experience applying software engineering principles while building frontend web applications
• Deep understanding of the nuances of Javascript, CSS and web technologies and how to build beautiful, performant web applications
• Experience with ReactJS or other Javascript frameworks.
• Experience working with remote data via REST API
• Experience implementing software engineering best practices within your team, including design reviews, coding standards, code reviews, tools improvements, source control management, build processes, and testing.
• Ability to understand docs & Integrate 3rd party SDKs.

Bonus Points:

• Experience with modern web technologies such as NextJS, Webpack, Redux, JWT or similar.
• Experience with Blockchain technologies.
• Prior game development experience
• Full stack experience being able to flex into services in Java, Go or NodeJS
• Experience building tools and pipelines to facilitate data moving throughout an ecosystem

At Storms, we believe that everyone has something to contribute, and we welcome people from all backgrounds who are looking to enable a powerful and inclusive gaming community. If you have the passion, curiosity and collaboration spirit, join us in getting better together and let’s STORM the gaming world.

Headquartered in San Francisco, CA our client is an online marketplace that offers high quality sustainable fashion at altogether low prices. It is a pioneer in the manufacturer to consumer (M2C) retail model where factories produce inventory on demand and ship directly to the customers, thereby eliminating environmental and financial wastages.

The company has raised $14.5 MM in seed funding and partners with over 30 manufacturers around the world and is founded by seasoned entrepreneurs and technology leaders who come from institutions like IIT Bombay and Stanford GSB.

As a Customer Service Manager - International Logistics, you will be responsible for ensuring a strong customer experience from order placement to final delivery.

• Hiring, training and managing a growing team of customer service representatives to create an unbeatable customer experience
• Achieving a 2 hour response time during business hours
• Conducting 1:1 feedback sessions with customer service representatives every 2 weeks
• Retaining star performers
• Managing out underperformers
• Managing all the logistics issues and maintaining the SLA
• Daily reporting on the performance of carrier
• Scheduling and managing shifts
• Managing training, invoices and materials for new hires
• Making recommendations on full-time offers post-training period
• Monitoring customer and internal customer question queue
• Answering customer emails a week to maintain a close understanding of customer issues
• Stepping in as full-time CS representative when needed
• Responding to escalations across the customer care team with availability at all hours
• Reporting weekly metrics to management
• Editing and create macros, tags and rules to improve data capture and response time
• Liaising with vendors and returns warehouse as needed
• Creating and executing communication plan during any issue affecting large sets of customers
• Identifying customer experience improvements, tech issues, vendor issues and prioritizing based on financial impact

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