Operations Intern

Company Description

Miko is an advanced artificial intelligence innovation lab with a mission to bring AI and robotics to every consumer home. Headquartered in Mumbai, India, our workforce spans several countries, including the United States, Canada, Europe, and the Middle East. To check out various product offerings, visit Miko's website.

Responsibilities:

Non-Direct Routing (NDR) Optimization:

- Develop and implement strategies to optimize NDR processes, minimizing transportation costs while maintaining service levels.

- Collaborate with internal stakeholders (sales, procurement, customer service) to identify NDR opportunities and -streamline order fulfillment.

- Manage carrier and logistics service provider relationships, negotiating rates, managing contracts, and ensuring compliance with routing guidelines.

Reverse Logistics (RVP) Management:

- Oversee the RVP process, encompassing returns, exchanges, and product recalls, to minimize costs and maximize recovery value.

- Partner with customer service, repair, and warehouse teams to streamline RVP processes and improve customer satisfaction.

- Manage relationships with reverse logistics partners, vendors, and service providers to ensure timely and efficient processing of returns and exchanges.

Pickup Coordination:

- Coordinate pickups from various locations (suppliers, warehouses, distribution centers) to optimize transportation efficiency and minimize costs.

- Schedule and monitor pickup activities, track shipment status, and resolve any issues or delays to ensure on-time pickup and delivery.

- Communicate pickup schedules and requirements to carriers and internal stakeholders for alignment with logistics plans.

Performance Monitoring & Continuous Improvement:

- Develop key performance indicators (KPIs) and metrics to measure logistics performance in areas like on-time - pickup/delivery, NDR utilization, and RVP processing time.

- Analyze logistics data and performance metrics to identify trends, root causes of issues, and opportunities for improvement.

- Lead cross-functional teams in implementing process improvements, best practices, and technology solutions to enhance logistics efficiency and customer service.

Qualifications:

- Degree in Supply Chain Management, Logistics, Engineering, or a related field (preferred).

- 1-3 years of experience in logistics operations, transportation management, or a similar role.

- Proven track record of identifying and implementing logistics process improvements.

- Strong analytical skills with proficiency in data analysis tools and techniques.

- Excellent communication, collaboration, and interpersonal skills with the ability to influence stakeholders across departments.

- Experience working with transportation management systems (TMS) a plus

Enterprise Minds, with core focus on engineering products, automation and intelligence, partners customers on the trajectory towards increasing outcomes, relevance, and growth.

Harnessing the power of Data and the forces that define AI, Machine Learning and Data Science, we believe in institutionalizing go-to-market models and not just explore possibilities.

We believe in a customer-centric ethic without and people-centric paradigm within. With a strong sense of community, ownership, and collaboration our people work in a spirit of co-creation, co-innovation, and co-development to engineer next-generation software products with the help of accelerators.

Through Communities we connect and attract talent that shares skills and expertise. Through Innovation Labs and global design studios we deliver creative solutions.
We create vertical isolated pods which has narrow but deep focus. We also create horizontal pods to collaborate and deliver sustainable outcomes.

We follow Agile methodologies to fail fast and deliver scalable and modular solutions. We constantly self-asses and realign to work with each customer in the most impactful manner.

Pre-requisites for the Role

1. Job ID                        -EMSM0120
2. Primary skill            : Sourcing Manager & Procurement
3. Secondary skill        : ERP System (ideally Oracle and/or SAP S/4HANA)

                                      Focus in Operations, Supply Chain, or related experience

1. Years of Experience : 1-8 Years
2. Location                    : Hyderabad (WFO)
3. Position                   1

NP- Immediate-15 days

Job Description:

Senior Sourcing Manager:

• 8+ years directly applicable Supply Chain experience
• Possess a working knowledge of manufacturing principles, particularly in the technology industry
• Working knowledge of Quality Principles, Continuous Improvement and Process Implementation (DMAIC, Lean Mfg, Kaizen)
• Experience with contract management, project management, and supplier relationship management
• Proven experience with detailed data analysis leading to strategic sourcing recommendations and decisions.
• Strategic Sourcing skills: SOW Development, Request for Quote/Proposal/Information, Total Cost of Ownership analysis and Supplier Relationship Management
• Experience with negotiating supplier agreements and knowledge of Terms & Conditions
• Self-starter with the ability to adapt, improve processes, and find solutions.
• Must have excellent communication skills, including verbal, written, and presentation skills including the ability to influence all levels of internal stakeholders.
• Experience in an R&D setting with highly technical products and and ability to engage /manage a complex engineering-centric effort from concept to delivery
• Required: M/S Office and Major ERP System (ideally Oracle and/or SAP S/4HANA), including Web-Based Supplier Interface
• Preferred: Experience with cloud P2P applications such as Coupa and/or SAP Ariba and/or Icertis Contract Lifecycle Management (CLM)
• Bachelor’s Degree with focus in Operations, Supply Chain, or related experience
• Ability to travel up to 40%

Systems Access Needed

• Tableau
• Oracle/SAP (required)
• Ariba/Coupa (preferred)
• Contract Lifecycle Management (CLM) platform experience (preferred)
• Agile PLM

Time Zone

• TBD; likely IST w/ partial EST crossover

Reporting To

• TBD; likely Duluth Procurement

Current Open Req Number

• N/A

JOB RESPONSIBILITIES

• Managing the entire order cycle of timely booking of Orders / Invoicing / Dispatching / and providing timely dispatch details to customers and team

• Coordinate with various internal teams such as Accounting, Warehouse, Transportation and Sales Team, etc. to execute the dispatch.

• Checking and Verification of Purchase Orders, Credit Limit, Prices, Items, Eway Bills, LR Copy and other things related to dispatch.

• Rechecking of Sales Invoice Made.

• Regular follow-up with warehouse and transporters to ensure that material is received to the client before/on time.

• Ensuring minimum freight charged to customers and our company from the transporters.

• Timely responding to all the dispatch-related calls, emails and queries.

• Maintaining accurate and complete data entry for the dispatch/logistics on the system.

• Protect the organization's reputation by keeping pricing, promotion, purchase order, and credit-limit information confidential.

• Ensuring customer satisfaction at all levels.

• Handling and assisting other dispatch team members.

• Ensuring stocks are available as per Stock Minimum Order Level.

REQUIRED SKILLS

• Prior work experience as a Logistics and Dispatch Manager.

• The candidate should have strong verbal skills and be able to send emails and communicate on a regular basis.

• Record of successful distribution and logistics management.

• Demonstrable ability to lead and manage staff of Logistics, Warehouse and Transporters.

About the Role:

Order & Inventory Management Lead (OML) supports and enables the delivery and execution of the Sales order for ConvaTec India along with financial credit / debit note and product evaluation sample management for our distributors.

This is an incredibly diverse and challenging role that will require a diverse and practiced knowledge of an ERP system along with very good skills in excel.

Key Duties and Responsibilities

Order Management

• Capturing sales order entry in SAP, check for special pricing & approval validity, save documents in drive, create output, share with customer

• Check for payment receipt via bank statement/ mails, messages

• Order release from finance and tracking of pending orders

• Create delivery order and share with the warehouse team

• Review dispatch details, follow up with customers for logistics partner

• Backorder management and apt stock allocation

• Samples for product evaluation order entry in SAP

• Tracking sample shipment to sales team

• Expiry stock management data MIS

Inventory Management

• Support stock queries from sales team

• Communicate pending order status to sales team/ customers

Credit & Debit Note Management

• Coordinate with the external claims processing vendor and internal stakeholders

Others

• MIS - pending orders in system region wise

• Product evaluation sample processed monthly reports

Language Skills Required

• Speaking: English

• Writing/Reading: English

Education/Experience/Qualifications:

• Minimum of a bachelor’s degree is required with preferred focus in supply chain order management or a related discipline

• Minimum of 5 years of experience related to supply chain or similar functions

• Excellent communication (written and verbal) skills

• Willing to work to tight deadlines

• Demonstrated track record of taking the initiative

• Executive presence and ability to influence stakeholders

• Excellent analytical skills

Desired and required:

• Working knowledge banking operations

• Strong and wide understanding of Excel & Report writing

• Computer literate including good understanding of any ERP system, preferably SAP

Position: Supervisor - Logistics

Location: Bangalore (Jakkanahalli Cross, T Begur, Nh-4, Nelamangala)

Payroll: Randstad

Candidate Profile

• 2 to 5 years of Experience.

• Excellent communication skills with good Knowledge of Kannada & English. Knowledge of Tamil, Telugu and Hindi will be added advantage.

• Candidate should be from Logistics background with sound understanding of local and interstate Transportation.

• Open to Travel to Tamil Nadu, Karnataka, AP, Telanga and Kerala for collection of material.

• Well versed with documentation involved in domestic transportation.

• Understanding of Warehouse operations (Collection, Unloading, Packing, Loading, Dispatch).

• Skills required – problem solving, negotiation

• Computer Knowledge is must

Job description

• Manage contract vehicles and hire vehicles from market for day to day operations.

• Co-ordinate with corporate Logistics team, Customer and collection team for timely execution of orders.

• Responsible for timely packaging and movement of material.

• Meeting with clients/site visit to understand the requirements.

• Prepare route plan as per business requirement.

• Resolve day to day operational challenges.

• SOP Implementation and adherence.

• Maintain and share reports.

We, at GlobalShiksha, are on a mission to Make Learning Fun for the K-12 segment by delivering high-quality, affordable supplementary educational products. The GlobalShiksha team of 150+ people works out of offices in Bengaluru. We're backed by the top investor of the world, Accel Partners. Founded in 2011 by an IIT Graduate, GlobalShiksha is among the top five Ed-tech companies of India and has the trust of 1 million parents.

Job Summary

• The candidate must be able to communicate effectively since the job involves coordinating with clients, couriers, and other operational departments.
• The candidate must ensure that quality assurance checks are completed and maintained.
• A Candidate is responsible for monitoring deliveries, ensuring customer satisfaction, and maintaining accurate logs of all transportation and goods.
• Preparation of Non-Delivery Report.
• Should have sound knowledge of Microsoft Excel (advanced), Microsoft word, MIS, maintaining and updating trackers.
• The candidate should be fluent in Hindi, English, and regional languages.

Responsibilities and Duties

• Logistic Management
• Warehousing
• Courier Management
• Verification and Customer Support
• Team Management

Designation/Role : City Lead Operations/ Senior Logistics Manager

Location : Gurgaon

Education Qualification : IIT/NIT - 2012 to 2016 Batch OR
MBA - Sales/Operations/Marketing can also be considered.

Experience Required : Last Mile Delivery Experience working in companies like Shadowfax, Lalamove, Delhivery etc

Roles and Responsibilities :

1. The candidate would be responsible for sustaining and growing the city's revenues with P&L responsibilities.
2. Good in Leading the Sales team in initiating new accounts and managing relationships with existing ones, thereby ensuring a healthy mix of partners.
3. Laying down the roadmap for new account acquisition for the city and ensuring its execution.
4. Strategizing and executing all account related initiatives from operational troubleshooting to activation.
5. Managing the rider life cycle (hiring to retire )
6. The person should have leading the Operations team in delivering the best Customer experience while having a 360 degree view from Customer Care to Delivery Executive Safety to Optimal utilization of resources.
7. Managing the administration function, operational performance reporting, streamlining processes and systems wherever possible
8. Responsible for managing the City team from hiring and training new recruits to assigning targets and formulating incentive plans as well as career planning for each member of the team

Skill Set :

1. Relevant work experience of 4+ years in Sales or Marketing or Operations with a penchant for Leadership.
2. A competent decision-maker with the ability to create and execute a strategic sales and marketing plan for the region.
3. A visionary who can foresee the Macro factors affecting the business and strategize preemptively.
4. Identifies, builds and uses a wide network of contacts with people at all levels, internally and externally