Operations Executive

JOB DETAILS:

* Job Title: Engineering Manager

* Industry: Technology

* Salary: Best in Industry

* Experience: 9-12 years

* Location: Bengaluru

* Education: B.Tech in computer science or related field from Tier 1, Tier 2 colleges

Role & Responsibilities

We are seeking a visionary and decisive Engineering Manager to join our dynamic team. In this role, you will lead and inspire a talented team of software engineers, driving innovation and excellence in product development efforts. This is an exciting opportunity to influence and shape the future of our engineering organization.

Key Responsibilities-

As an Engineering Manager, you will be responsible for managing the overall software development life cycle of one product. You will work and manage a cross-functional team consisting of Backend Engineers, Frontend Engineers, QA, SDET, Product Managers, Product Designers, Technical Project Managers, Data Scientists, etc.

• Responsible for mapping business objectives to an optimum engineering structure, including correct estimation of resource allocation.
• Responsible for key technical and product decisions. Provide direction and mentorship to the team. Set up best practices for engineering.
• Work closely with the Product Manager and help them in getting relevant inputs from the engineering team.
• Plan and track the development and release schedules, proactively assess and mitigate risks. Prepare for contingencies and provide visible leadership in crisis.
• Conduct regular 1:1s for performance feedback and lead their appraisals.
• Responsible for driving good coding practices in the team like good quality code, documentation, timely bug fixing, etc.
• Report on the status of development, quality, operations, and system performance to management.
• Create and maintain an open and transparent environment that values speed and innovation and motivates engineers to build innovative and effective systems rapidly.

Ideal Candidate

• Strong Engineering Manager / Technical Leadership Profile
• Must have 9+ years of experience in software engineering with experience building complex, large-scale products
• Must have 2+ years of experience as an Engineering Manager / Tech Lead with people management responsibilities
• Strong technical foundation with hands-on experience in Java (or equivalent compiled language), scripting languages, web technologies, and databases (SQL/NoSQL)
• Proven ability to solve large-scale technical problems and guide teams on architecture, design, quality, and best practices
• Experience in leading cross-functional teams, planning and tracking delivery, mentoring engineers, conducting performance reviews, and driving engineering excellence
• Must have strong experience working with Product Managers, UX designers, QA, and other cross-functional partners
• Excellent communication and interpersonal skills to influence technical direction and stakeholder decisions
• (Company): Product companies
• Must have stayed for at least 2 years with each of the previous companies
• (Education): B.Tech in computer science or related field from Tier 1, Tier 2 colleges

Job Description 

● Provide comprehensive product solutions over calls from initiating the call till the closure.

● Generate revenue by counselling prospects and converting them to sales.

● Counselling students and helping them understand to choose the programmes offered at Maven Silicon.

● Meet weekly, monthly, and annual sales and activity quotas

● Generate leads and commit to customer service by building relationships.

Desired Candidate Profile

● Proven track record of sales target achievements

● Excellent communication skill in English.

● Consultative Sales Skills and Convincing skills.

● Good in Excel & preparing MIS reports. Experience with CRM would be preferred.

● Experience in Counselling/Tele Sales/Inside Sales in training companies or educational institutes.

About Phi Commerce

Founded in 2015, Phi Commerce has created PayPhi, a ground-breaking omni-channel payment processing platform which processes digital payments at doorstep, online & in-store across variety of form factors such as cards, net-banking, UPI, Aadhaar, BharatQR, wallets, NEFT, RTGS, and NACH. The company was established with the objective to digitize white spaces in payments & go beyond routine payment processing.

Phi Commerce's PayPhi Digital Enablement suite has been developed with the mission of empowering very large untapped blue-ocean sectors dominated by offline payment modes such as cash & cheque to accept digital payments.

Core team comprises of industry veterans with complementary skill sets and nearly 100 years of global experience with noteworthy players such as Mastercard, Euronet, ICICI Bank, Opus Software and Electra Card Services.

Awards & Recognitions:

The company innovative work has been recognized at prestigious forums in short span of its existence:

• Certification of Recognition as StartUp by Department of Industrial Policy and Promotion.
• Winner of the "Best Payment Gateway" of the year award at Payments & Cards Awards 2018
• Winner at Payments & Cards Awards 2017 in 3 categories - Best Startup Of The Year, Best Online Payment Solution Of The Year- Consumer And Best Online Payment Solution Of The Year-Merchant,
• Winner of NPCI IDEATHON on Blockchain in Payments
• Shortlisted by Govt. of Maharashtra as top 100 start-ups pan-India across 8 sectors

About the role:

We are seeking an experienced and dynamic QA Manager to lead our quality assurance team in delivering high-quality software products for our organization. The ideal candidate will have a strong background in manual and automation testing, with hands-on experience in SQL, UNIX commands, STLC/SDLC, and managing QA for critical financial systems. You will be responsible for test strategy creation, resource planning, stakeholder communication, and ensuring process adherence to deliver robust and secure systems.

Key Responsibilities:

Team & Test Management

• Lead and manage a team of manual and automation testers, providing guidance, mentorship, and performance feedback.
• Define and execute test strategies and plans for each product release in alignment with business goals and timelines.
• Oversee test case design, execution, and test data management to ensure full coverage across all functionalities.
• Plan and manage QA deliverables in coordination with release and sprint planning.

Process & Quality Oversight

• Ensure compliance with STLC, SDLC, and Defect Management processes.
• Maintain and manage QA environments, ensuring they are up-t-date and aligned with production-like conditions.
• Implement best practices and continuously improve QA processes for efficiency and quality

Stakeholder & Communication Management

• Serve as a primary point of contact for all QA-related updates across internal teams and external partners.
• Provide regular DSR (Daily Status Reports) and WSR (Weekly Status Reports) to stakeholders.
• Communicate effectively with both technical and non-technical stakeholders regarding quality issues, risks, and expectations.

Technical Responsibilities

• Work with SQL for data validation and backend testing.
• Use UNIX commands for system checks, log analysis, and troubleshooting.
• Collaborate closely with developers, product managers, and release engineers to ensure high-quality deliverables.

Required Skills & Experience:

Technical Skills:

• Strong hands-on experience with SQL and UNIX/Linux commands.
• Proficient in manual test case creation and automation testing processes.
• Good understanding of QA tools like JIRA, TestRail, Confluence, and defect tracking systems.
• Knowledge of test automation frameworks and scripting languages (optional but a plus).

Domain Expertise:

• Solid understanding of payment systems, including ATM, E-commerce transactions, settlement, and reconciliation workflows.
• Experience in testing APIs, transaction flows, chargebacks, refunds, and financial reporting systems.

Leadership & Soft Skills:

• Proven experience in leading QA teams and managing test resources effectively.
• Strong analytical and problem-solving skills to identify root causes of defects and quality issues.
• Excellent communication and interpersonal skills for effective collaboration across teams and stakeholders.

Qualifications:

• 10+ years of total QA experience with at least 2 years in a QA leadership/ managerial role.
• Experience in fintech, banking, or payment processing environments is strongly preferred

About HighLevel: 

HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their marketing goals. We currently have 1000+ employees across 15 countries, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and encourage a healthy work-life balance for our employees wherever they call home.

Our Website - https://www.gohighlevel.com/

YouTube Channel- https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g

Blog Post - https://blog.gohighlevel.com/general-atlantic-joins-highlevel/

Our Customers:

HighLevel serves a diverse customer base, including over 60K agencies & entrepreneurs and 450K million businesses globally. Our customers range from small and medium-sized businesses to enterprises, spanning various industries and sectors.

Scale at HighLevel:

We work at scale; our infrastructure handles around 3 Billion+ API hits & 2 Billion+ message events monthly and over 25M views of customer pages daily. We also handle over 80 Terabytes of data across 5 Databases.

Who You Are:

The Manager of Customer Support is responsible for the supervision and operational management of a customer-centric workforce focused on solving issues for our customers. The manager will also work closely with other functional units to meet defined service level agreements and achieve high levels of customer satisfaction.

Essential Functions:

• Influence others, lead, coach and empower, through motivation and encouragement, to accomplish team goals and foster a positive team culture
• Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures
• Achieves customer service objectives by contributing and making recommendations to strategic plans and reviews; preparing and completing action plans; implementing productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change
• Being able to interpret data that translates into action to improve the team.
• Monitors the overall health of the support system which includes but is not limited to live ticket queues, live channel queues, major bugs and staff availability
• Involved in determining customer service employee requirements by maintaining contact with employees to determine areas of improvement by reviewing operational environments; conducting surveys; benchmarking best practices; analyzing information and applications
• Improves customer service quality results by studying, evaluating, and redesigning processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes
• Responsible for providing employees with technical resources; providing technical advice; resolving problems; disseminating advisories, warnings, and new techniques
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; and participating in professional organizations
• Act as an escalation point for high severity customer issues that arise from within the team; directly from customers; or from other HighLevel functions. 
• Serve as an influential leader by demonstrating professionalism, passion, and enthusiasm, providing communication, and motivation, and creating teamwork and collaboration
• Be readily available with cameras on throughout the shift to assist customers and team members via Zoom

Experience/Education/Certifications Required:

• Associate's/ Bachelor's degree or equivalent experience
• 4+ Years in management 
• SaaS software experience
• Several years running technical customer-facing teams.
• Experience in managing a team of over 20+ 
• Project management skills 
• Leading a results driven team 
• People manager at heart, you love mentoring, leading and contributing to the professional development of those around you 
• Strong collaboration, time-management, influencing and prioritization skills are critical to the success of this role
• The ability to build and maintain relationships internally with team and with customers
• Excellent listening, presentation and communication skills at all levels
• The ability to partner with customers and team members in developing their strategic direction
• The candidate is technically savvy and has an interest in leveraging data, analytics and automation to drive demonstrable customer and team success
• Strong customer facing communication skills
• Demonstrated data driven approach to problem solving
• Must be a go-getter and not afraid to ask questions
• Must have basic computer and excel skills

Language Skills Required Vs. Preferred:

• Fluent in English.
• Demonstrated verbal and written communication skills.

EEO Statement:

At HighLevel, we value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences, while providing awesome service to our clients and learning from one another along the way! Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum of 6 years of experience in software development. Proficiency in developing declarative and component-based SPAs using Vue.js. Experience with front-end technologies such as HTML, CSS, JavaScript, and TypeScript. Expertise in Vue.js, including Vuex for state management and Vue Router for navigation. Strong understanding of Java and experience with Spring Boot framework. Knowledge of RESTful APIs and microservices architecture. Knowledge of Spring Security framework for implementing authentication and authorization in Spring-based applications. Experience with Keycloak and access management solutions for securing web applications. Understanding of OAuth and OpenID Connect protocols for single sign-on (SSO) authentication. Ability to integrate and configure Keycloak with Spring Boot applications to manage user authentication and authorization. Experience with JSON Web Tokens (JWT) for secure transmission of authentication data between client and server. Bachelor's degree in Computer Science, Engineering, or related field.

Roles and Responsibilities

• Working with designers, product managers to collaboratively own the front-end layer at FalconBrick and deliver stellar end user experiences
• Building responsive and elegant mobile and desktop web UIs
• Test, debug and maintain the application software throughout the product lifecycle
• Architect, develop and maintain front-end libraries

Desired Candidate Profile

• You love working with JavaScript and are very familiar with JavaScript design patterns and can build fairly complex UI
• Have at least 2 years experience in development of responsive web/mobile applications using advanced JS and web technologies
• And with at least 1 year of experience building frontend UI with a framework like ReactJS
• Youre very comfortable in writing HTML and CSS and love designing beautiful webpages
• Have good communication skills, strong work ethics And are comfortable with agile, iterative development practices and code reviews

Role & Responsibilities

We are a workplace thriving on young energy, on mentorship, craziness, drive and commitment to making a difference. This is what we could open for you!

We are looking for an experienced and accomplished Frontend Developer (ReactJS). The role will suit a natural problem solver. The core role will be in a technical leadership capacity.

Primary Responsibilities

• Meeting with the development team to discuss user interface ideas and applications.
• Reviewing application requirements and interface designs.
• Identifying web-based user interactions.
• Developing and implementing highly-responsive user interface components using React concepts.
• Troubleshooting interface software and debugging application codes.
• Developing and implementing front-end architecture to support user interface concepts.
• Monitoring and improving front-end performance.
• Documenting application changes and developing updates.

Ideal Candidate:

• In-depth knowledge of JavaScript, CSS, HTML and front-end languages.
• Must have minimum 1.5 years of experience in React JS.
• Knowledge in Web services, Web API, REST services, HTML, CSS3
• Knowledge of REACT tools including React.js, Webpack, Enzyme, Redux, and Flux.
• Excellent problem-solving ability and desire to learn new technologies and platforms.
• Experience with user interface design.
• Experience with browser-based debugging and performance testing software.
• Design, build, and maintain efficient, reusable, and reliable codes by setting expectations and features priorities throughout development life cycle
• Good teamwork.
• Excellent troubleshooting skills.
• Good project management skills.
• Flexible in his/her technical approach with a willingness to try new, creative technical solutions.

Working Mode: Only Office 

Job Location : Bangalore

Interview Process

First Round – Telephonic Discussion

Second Round – Zoom Call