Operations Associate

Job Title: Customer Support Executive

Location: HSR, Bangalore

Work Mode: In-office (6 days a week)

Shift: Rotational Shifts Week-off: Rotational

About the Role:

We are looking for a proactive and empathetic Customer Support Executive to join our team. You will be the first point of contact for our customers, ensuring prompt, professional, and effective resolution to their queries, complaints, and requests across multiple channels.

Key Responsibilities

● Handle inbound and outbound customer calls, emails, and chat queries.

● Provide accurate information about products/services and resolve issues within defined SLAs.

● Escalate unresolved issues to the appropriate department and follow up until closure.

● Maintain detailed records of customer interactions in the CRM system.

● Coordinate with cross-functional teams to ensure seamless customer experience.

● Meet daily/weekly performance

Location: Hybrid (HSR, Bangalore) 

Shift: US Hours (7:30 PM to 3:30 AM IST) 

We’re the first ones helping SaaS brands rank inside ChatGPT, Perplexity, and AI search engines. 

We’re looking for a Sales Development Representative (SDR) who’s hungry to win—someone who thrives on conversations, not comfort, and can fill the founder’s calendar with high-intent SaaS leads. 

What You’ll Do: 

● Own top-of-funnel outreach: research, prospect, and qualify leads from our ICP (future-focused SaaS brands). 

● Personalize cold outreach across email, LinkedIn, and calls using our playbooks and tools. 

● Book high intent qualified meetings/month with the founder. 

● Run crisp qualification conversations: you’re not spamming; you’re diagnosing.

● Maintain and update lead data, activity, and notes in CRM tools (we’ll provide systems + training). 

● Collaborate with leadership to refine messaging, identify opportunities, and close the feedback loop fast. 

What You’ll Need: 

● 1-2 years of experience as an SDR or in outbound lead generation for B2B SaaS or agencies. 

● Excellent spoken and written English (you’ll be speaking with US founders).

● Comfort with cold outreach: you’re confident, curious, and unshaken by silence.

● Sharp research instincts and ability to adapt messaging on the fly. 

● Hunger to learn, improve, and grow into a senior sales or partnerships role. 

What You’ll Get: 

● Fixed pay + incentives for every qualified meeting completed. 

● Hands-on exposure to scaling a fast-growing global agency. 

● Direct mentorship from founders: learn outbound systems that actually convert.

● Work with global SaaS brands defining the future of search visibility.

Job Overview:

As a Customer Support Specialist, you will play a crucial role in ensuring customer satisfaction and loyalty. Your primary responsibilities will include responding to customer inquiries,

troubleshooting issues, and providing timely solutions across various communication channels, including phone, email, and chat.

Role & responsibilities:

• Good Computer Skills

• Candidate must have good communication skills

• Must be a Graduate

• Willing to work in night shift (UK or US)

• Able to work in Order Processing & Customer Service (both Chat & Calling).

Jr. Shopify Developer

Experience - 1-2years

Marketing Skills

• Collaborated with clients and the design team to understand project requirements

and translate them into functional and visually appealing websites.

• Developed and maintained responsive websites using WordPress, Webflow and

Shopify ensures optimal user experience.

• Customized themes, templates, and plugins to meet specific project needs,

including e-commerce functionality, blog integration, and interactive elements.

• Conducted thorough testing and debugging to identify and resolve issues,

ensuring websites' smooth performance across different devices and browsers.

• Assisted in website content creation, image editing, and site updates to ensure

timely and accurate website maintenance.

• Provided technical support to clients and team members, addressing inquiries

and troubleshooting any website-related problems.

• Assisted senior developers in building and maintaining websites using Webflow,

Shopify, and WordPress.

• Gained hands-on experience in front-end and back-end development, honing

skills in HTML, CSS, Bootstrap, JavaScript, and PHP.

• Assisted in the customization of website templates and themes, integrating

various functionalities and features.

• Conducted research on emerging web development trends and technologies,

providing valuable insights to the development team.

• Assisted in website testing and quality assurance to identify and fix bugs and

ensure optimal website performance.

Required Candidate profile

• Proficient in WordPress, Webflow, and Shopify development.

• Moderate understanding of HTML, CSS, JavaScript, Laravel, and PHP

• Responsive web design and mobile optimization

• E-commerce website development and integration

• Knowledge of UI/UX principles and design

• Website testing and debugging

• Strong communication and teamwork abilities.

Soft Skills

• Outstanding Team player
• Delivery Oriented
• Adaptable to challenges
• Problem solver

Location - Kolkata (Hybrid)

Senior Software Developers collaborate with Business and Quality Analysts, Designers, Project Managers and more to design software solutions that will create meaningful change for our clients. They listen thoughtfully to understand the context of a business problem and write clean and iterative code to deliver a powerful end result whilst consistently advocating for better engineering practices. By balancing strong opinions with a willingness to find the right answer, Senior Software Developers bring integrity to technology, ensuring all voices are heard.

For a team to thrive, it needs collaboration and room for healthy, respectful debate. Senior Developers are the technologists who cultivate this environment while driving teams toward delivering on an aspirational tech vision and acting as mentors for more junior-level consultants. You will leverage deep technical knowledge to solve complex business problems and proactively assess your team’s health, code quality and nonfunctional requirements.

Job responsibilities

• You will learn and adopt best practices like writing clean and reusable code using TDD, pair programming and design patterns
• You will use and advocate for continuous delivery practices to deliver high-quality software as well as value to end customers as early as possible
• You will work in collaborative, value-driven teams to build innovative customer experiences for our clients
• You will create large-scale distributed systems out of microservices
• You will collaborate with a variety of teammates to build features, design concepts and interactive prototypes and ensure best practices and UX specifications are embedded along the way.
• You will apply the latest technology thinking from our Technology Radar to solve client problems
• You will efficiently utilize DevSecOps tools and practices to build and deploy software, advocating devops culture and shifting security left in development
• You will oversee or take part in the entire cycle of software consulting and delivery from ideation to deployment and everything in between
• You will act as a mentor for less-experienced peers through both your technical knowledge and leadership skills

Job qualifications:

Technical Skills

• You have experience using one or more development languages (Java, Nodejs, React, TypeScript, JavaScript, etc.) with experience in Object-Oriented programming
• You can skillfully write high-quality, well-tested code and you are comfortable with Object-Oriented programming
• You are comfortable with Agile methodologies, such as Extreme Programming (XP), Scrum and/or Kanban
• You have a good awareness of TDD, continuous integration and continuous delivery approaches/tools
• Bonus points if you have working knowledge of cloud technology such as AWS, Azure, Kubernetes and Docker

Professional Skills

• You enjoy influencing others and always advocate for technical excellence while being open to change when needed
• Presence in the external tech community: you willingly share your expertise with others via speaking engagements, contributions to open source, blogs and more
• You’re resilient in ambiguous situations and can approach challenges from multiple perspectives

Other things to know:

Learning & Development

There is no one-size-fits-all career path at Thoughtworks: however you want to develop your career is entirely up to you. But we also balance autonomy with the strength of our cultivation culture. This means your career is supported by interactive tools, numerous development programs and teammates who want to help you grow. We see value in helping each other be our best and that extends to empowering our employees in their career journeys.

GUVI is looking for Instructors!! (Freelancers)

(Godot) for E-Learning Courses.(self paced courses)

Company: Guvi, Incubated by IIT Madras and IIM Ahmedabad.

Location: Remote

About the Company:

GUVI is an e-learning platform dedicated to providing high-quality technical education to students and professionals. We offer industry-relevant courses in a convenient and engaging format, with the support of prestigious institutions like IIT Madras and IIM Ahmedabad.

Job Description:

We are looking for experienced individuals in Godot to create and deliver top-notch e-learning courses. Your responsibilities will include developing course syllabi, designing instructional materials, and recording engaging teaching videos.

Requirements:

• Expertise in Godot.
• Strong command of the subject matter and fundamental concepts.
• Excellent communication skills and the ability to explain complex topics clearly.
• Familiarity with instructional design principles and creating engaging learning experiences.
• Self-motivated and able to work independently.
• Proficient in creating high-quality recorded video lessons.
• Familiarity with online teaching platforms and technologies.

Project Duration: 2 to 4 weeks (can be extended to 5 weeks)

Course : Godot( Beginner to advanced)

Course duration : 12 to 13 hours 

Per video duration : 15 to 20 minutes 

Compensation for the project : 6K to 8k (per finished hour )

Job Description :

• Develop and define product roadmaps and feature concepts
• Work with engineering, design, marketing, business sales, and QA team to come up with time estimates and adhering to external commitments
• Identify new products, gather requirements, build and ship new products.
• Scope and prioritize activities based on business and customer impact
• Talk regularly with our customers and improve the product based on the feedback
• Define and continuously analyze metrics for the success of the product
• Be familiar with industry best practices for product management and explore improving processes at KredX
• Engage with multiple stakeholders within the organization
• Identifying all barriers to feature adoption (awareness, legal, regulatory, training, customer usage) and ensuring systematic elimination of the same
• Manage project delivery to ensure timely product launches
• Identify and unblock short term issues and hurdles while always keeping eyes on the long term prize

Requirements :

• 3+ years of product management experience
• First-principle thinking
• Prior experience in working on web and mobile apps
• Relentless focus on customer experience
• Ability to pull data using basic SQL queries and ask the right questions of data
• Ability to hack solutions using low-code / no-code approaches (like Zapier, Zoho Creator, AWS Honeycode, or any of such 100s of tools etc..)
• Keen interest in financial and investment landscape of India
• Prior experience in Fintech or Finance/Investment domain is a plus but not mandatory