Operations Associate

The Opportunity:

Working within the Professional Services team as Senior Implementation Consultant you will be responsible for ensuring our customers are implemented efficiently and effectively. You will partner with our customers to take them on a journey from understanding their incentive compensation needs, through design and building within the product, testing and training, to the customer using Performio to pay their commissions. You will be able to work independently as well as part of small project teams to create and implement solutions for existing and new customers alike.

About Performio:

We are a small, but mighty company offering incentive compensation management software (ICM) that regularly beats the legacy incumbents in our industry. How? Our people and our product.

Our people are highly-motivated and engaged professionals with a clear set of values and behaviors. We prove these values matter to us by living them each day. This makes Performio both a great place to work and a great company to do business with.

But a great team alone is not sufficient to win. We also have a great product that balances the flexibility that large companies need in a sales commission solution with the great user experience buyers have come to expect from modern software. We are the only company in our industry that can make this claim and the market has responded favorably. We have a global customer base across Australia, Asia, Europe, and the US in 25+ industries that includes many well-known companies like News Corp, Johnson & Johnson and Vodafone.

What will you be doing:

• ● Effectively organize, lead and facilitate discussions with Customers and internal Stakeholders
• ● Elicit detailed requirements from Customers around their sales comp plans, data, and processes
• ● Deliver thorough, well-documented, detailed system design that ties back to Customer specific requirements
• ● Implement system designs in our SaaS ICM Software product: Setup data intake from the Customer, data integration / enrichment / transformation, buildout the compensation plans in the software tool, configure reporting & analytics according to customer requirements gleaned in the discovery process
• ● Conduct thorough functional testing to ensure a high-quality solution is delivered to customers
• ● Evaluate discrepancies in data and accurately identify root causes for any errors
• ● Lead the Customer Testing Support & System Handover activities, working closely with Customer Admins
• ● Train & support Customer Admins on the Performio product and the Customer’s specific implementation
• ● Be actively involved and support Customers through the system go-live process
• ● Support existing Customers by investigating and resolving issues
• ● Provide detailed and accurate estimates for potential Customer Projects & Change
• Requests
• ● Participate in activities, and provide feedback on internal processes and the standard
• solution
• ● Document best practices, define/develop reusable components; and advocate
• leverage/reuse of these to improve the Delivery Efficiencies for Performio & the Time to
• Value for Customers
• ● Participate in activities, and provide Customer focused feedback on improving and
• stabilizing the product
• ● Track work on projects using our PS automation software
• What we’re looking for:
• ● 5+ Years of relevant working experience in professional services on implementation of ICM solutions using products like SAP Commissions/Callidus, Xactly, Varicent etc.
• ● Proficient in working with large datasets using Excel, Relational Database Tables, SQL, ETL or similar type of tools
• ● Good understanding of Incentive Compensation Management concepts
• ● Willing to take on ambiguous & complex challenges and solve them
• ● Loves and is good at multitasking and juggling multiple workstreams
• ● Effective and confident in communication - ability to interface with senior employees at
• our Customers
• ● Ability to lead projects / initiatives, coach & guide junior consultants to help them be
• successful in their roles
• ● Highly detail oriented - takes great notes, can document complex solutions in detail
• ● Some understanding of accounting, finance, and/or sales comp concepts
• ● Positive Attitude - optimistic, cares deeply about Company and Customers
• ● High Emotional IQ - shows empathy, listens when appropriate, creates healthy
• conversation, dynamic, humble / no ego
• ● Resourceful - has a "I'll figure it out" attitude if something they need doesn't exist
• ● Smart and curious to learn
• ● Programming experience using Python will be a plus
• Why us:
• We’re fast-growing, but still small enough for everyone to make a big impact (and have face time with the CEO). We have genuine care for our customers and the passion to transform our product into one where experience and ease of use is a true differentiator. Led by a

strong set of company values, we play to win and are incentivized to do so through our employee equity plan.

We’ve adapted well to the work from home lifestyle, and take advantage of flexible working arrangements.

Our values speak strongly to who we really are. They mean a lot to us, and we use them every day to make decisions, and of course to hire great people!

• ● Play to win - we focus on results, have a bias to action and finish what we start
• ● Paint a clear picture - we’re clear, concise and communicate appropriately
• ● Be curious - we surface alternative solutions and consistently expand our knowledge
• ● Work as one - we all pitch in but also hold each other to account
• ● Do the right thing - we put what’s right for our customers over our own ego 

🔍 𝐑𝐨𝐥𝐞: Full-Stack Developer

📍 𝐋𝐨𝐜𝐚𝐭𝐢𝐨𝐧: Chennai

💼 𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 𝐋𝐞𝐯𝐞𝐥: 3 to 5 years

𝐀𝐛𝐨𝐮𝐭 𝐭𝐡𝐞 𝐑𝐨𝐥𝐞:

As a Full-Stack Developer at ClubSpot, you will:

🔧 Develop and maintain scalable backend systems using Node.js and PostgreSQL.

🌐 Build and optimize frontend components with React and TypeScript.

📡 Design, develop, and maintain APIs (GraphQL and REST) for efficient data communication.

🤝 Collaborate with cross-functional teams to ideate, design, and deliver new features.

💬 Participate in technical discussions and contribute to architectural decisions.

🧹 Write clean, scalable, and maintainable code adhering to best practices.

🛠️ Troubleshoot, debug, and optimize the platform for performance and scalability.

📚 Contribute to team growth through collaborative programming, code reviews, and knowledge sharing.

𝐐𝐮𝐚𝐥𝐢𝐟𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬:

🎓 At least 3 years of experience as a Full-Stack Developer, with strong backend and frontend expertise.

🔧 Proficiency in Node.js, TypeScript, and React for frontend development.

🗃️ Experience with relational databases like PostgreSQL.

📡 Solid knowledge of API development (GraphQL and REST).

☁️ Familiarity with cloud platforms, preferably AWS.

🔄 Strong understanding of system architecture and best practices in software development.

🧠 Exceptional problem-solving and communication skills, both technical and non-technical.

🐳 Knowledge of containerization technologies (Docker, Kubernetes).

𝐖𝐡𝐲 𝐉𝐨𝐢𝐧 𝐔𝐬?

- Work in a collaborative, transparent environment.

- Learn and grow with cutting-edge technologies.

- Make a significant impact on a product transforming sports club management.

We are looking for an experienced top-notch Software Engineer to grow with our development team. As a Node.js engineer, you will be involved from conception to completion with projects that are technologically sound and impactful.

What you will do: 

1. Work on existing software solutions or new systems on the specified programming language.
2. Translating designs and wireframes into high-quality code. 
3. Ensure the best possible performance, quality of the solution you are working on. 
4. Working closely with business analysts, software engineers, product managers, designers and other stakeholders. 
5. Write well-designed and efficient code by adhering to the specified coding standards. 
6. Mentor and support other team members by doing code reviews and applying your experience in process and technical leadership.
7. Document the development process, architecture, and standard components.

1. Minimum 2 years of work experience as a Software Engineer(Node.js).
2. Good knowledge of SQL and related databases.
3. Proficient in Node.js, Javascript, AJAX, jQuery, JSON, CSS and HTML.
4. Knowledge of object-oriented programming.
5. Knowledge of the Front-end and Back-end processes.
6. Knowledge of web development, continuous integration, and cloud technologies
7. Proficiency with RESTful APIs to connect applications to back-end services.
8. Flexibility to switch to a new programming language as and when required. 
9. Ability to own a product and deliver exceptional quality. 
10. Analytical capabilities and logical approach to problem-solving. 
11. Familiarity with software development lifecycle and agile methodology.
12. Good at writing understandable, testable code with an eye towards maintainability 
13. Proficiency in software engineering tools. 
14. Have system-level thinking and the ability to develop a system as a whole. 
15. Bachelor's degree in Computer Science Engineering or any other relevant course. 
16. Good communication skills - including the ability to convey information to non-technical team members in a concise and clear way. 
17. Ability to understand the end-user. 

• Impactful Projects: At Synoriq, you get to work on exciting projects that create a huge impact in the lives of common people. You get exposure to the various domains we work in - be it the financial sector or the government sector. With projects of such scale, we work on the latest and most popular technologies in the market. 
• Great Nucleus of Minds: You get to work with the smartest people and learn together. Our team is a bunch of talented designers, engineers, singers, storytellers, and dancers.  
• Fun: We understand that theres a life outside the office too. We offer flexibility in the work schedule and work from home so that you give your best every day.  
• Leadership Initiatives: We promote the overall development of an individual and help you realize your professional goals. There are ample learning opportunities providing exposure in different domains and working in cutting-edge technology.