Operations Associate

Job Title : Lead – Monitoring

Experience : 8.5 to 14 Years

Location : Gurgaon, Sector 32 (Hybrid – 3 days office, 2 days WFH)

Work Mode : 5 Days Working

Department : Digital IT – Infrastructure & Services

Joining : Immediate to 15–20 days (Buyout option available)

Role Summary :

We are seeking a Lead – Monitoring professional to lead infrastructure, cloud (Azure/AWS), and synthetic monitoring initiatives.

The role demands deep expertise in observability tools, performance optimization, and proactive incident response, driving reliability across global systems.

This is a hands-on, non-admin role focused on engineering and automation, not infra administration.

Mandatory Skills :

Nagios, Microsoft SCOM, Site24x7, Azure/AWS cloud monitoring, performance analysis, incident response, Python/PowerShell scripting

Location Preference :

• Candidates from Delhi NCR preferred.
• Open to North India candidates willing to relocate to Gurgaon.
• Remote work is not available.

Key Responsibilities :

• Lead system performance monitoring using Nagios, Microsoft SCOM, Site24x7.
• Design and manage cloud & synthetic monitoring (Azure/AWS).
• Drive incident resolution and minimize downtimes.
• Build scalable, automated monitoring solutions (Python/PowerShell).
• Create and maintain dashboards, KPIs, reports.
• Collaborate across teams and lead monitoring practices.
• Mentor junior team members, ensuring knowledge sharing.

Good to Have :

• Certifications: ITIL Foundation, Microsoft Certified: Azure Administrator, Microsoft Certified: SCOM, CMP.
• Experience with cloud cost optimization, performance trend analysis.

Note :

• Admin-only profiles are not suitable.
• Strong Azure platform knowledge is essential.

We’re expanding our product offerings and are looking for an experienced Product Manager to execute our product vision and strategy. The ideal candidate will spot gaps in our product, identify opportunities for innovation, and turn insights into impactful solutions. You’ll own the product lifecycle end-to-end—from strategy and ideation to launch and adoption—driving measurable business outcomes along the way. This postion is a high impact role working directly with the founders and engineering team to drive product and GTM execution. This is an in-office position based in Coimbatore. 

Objectives of this Role

Lead product and business planning across cross-functional teams.

Analyze customer needs, market trends, and competitor offerings to shape product direction.

Translate requirements into clear product strategies, roadmaps, and execution plans.

Appraise new product ideas and define effective go-to-market strategies.

Maintain production timelines and align stakeholders across departments.

Responsibilities

Create & Implement Product Strategy

• Translate business strategy into actionable product strategy.
• Own and prioritize the product roadmap.
• Drive execution to deliver impactful products.
• Lead cross-functional alignment to get products to market.
• Plan and manage product launches.
• Contribute to product profitability and long-term commercial success.

Conduct Market & User Research

• Research market trends, competitors, and customer needs to inform product direction.
• Generate and validate ideas through data-driven analysis and stakeholder input.
• Continuously evaluate opportunities for differentiation.

Oversee Product Development & Design

• Guide product development with a focus on customer-centric design.
• Leverage customer and stakeholder feedback to refine features.
• Ensure seamless collaboration with design, engineering, and business teams.

Drive Communication & Stakeholder Alignment

• Clearly communicate strategy, priorities, and progress to all stakeholders.
• Align teams before major milestones (feature definition, pricing, launch, testing, post-launch review).

Lead Product Launches & Adoption

• Develop and implement go-to-market strategies.
• Partner with marketing, sales, and customer success to enable effective rollout.
• Leverage CRM, analytics, and project management tools to track impact.

Enable Training & Knowledge Sharing

• Create training resources, help pages, and customer-facing materials.
• Collaborate with engineering and customer success teams to ensure product adoption.

Required Skills & Qualifications

Proven experience in product management within a fast-paced environment.

Track record of overseeing the full product development lifecycle.

Strong ability to design and execute product marketing strategies.

Excellent communication skills—writing, presenting, and influencing across levels.

Preferred Skills & Qualifications

Bachelor’s degree (or equivalent) in product design, engineering, or related field.

Previous experience in software or web development.

Demonstrated success as a hands-on product developer before moving into management.

We are pleased to inform you that we have multiple job openings available exclusively for local candidates from Morbi or nearby areas.

If you or anyone in your network residing in Morbi is actively seeking a job opportunity, we encourage you to apply or share this information further.

Location: Morbi

The End User Support (EUS) / IT Service Desk Team Leader role is like project manager of this entire project. He/She will be responsible for managing and supervising the entire end-user support operations, ensuring high-quality service delivery in accordance with the agreed Scope of Work (SoW) and defined SLAs.

1. Team Management & Supervision

o   Manage the daily operations of the End User Support Engineers, Helpdesk Coordinator, and Network Technician.

o   Allocate tasks, monitor performance, and ensure coverage across all shifts or locations (as applicable).

o   Review ticket queues, ensure timely response/resolution, and minimize escalations.

2. Service Delivery Oversight

o   Ensure all support services (incident, request, configuration) are delivered as per agreed Service Level Agreements (SLA).

o   Monitor open tickets and proactively address delays or recurring issues.

o   Take necessary action on recurring & repeat issue to fix the permanently.

o   Conduct regular service quality reviews and corrective action planning.

3. Technical Assistance & Escalation Support

o   Provide Level 2/3 technical support to the support team on hardware, software, AD, antivirus, networking, and IT asset management.

o   Guide the team in resolving complex issues and ensure user satisfaction.

o   Coordinate with internal IT teams and vendors for issue resolution, patching, installations, or upgrades.

4. IT Asset Management Control

o   Ensure all IT assets supported by the team (laptops, desktops, printers, attendance systems, conference devices, network items, CCTV) are:

o Properly tagged, recorded, and updated in the IT Asset Management Tool.

o Compliant with asset tracking and audit policies.

5. Process Implementation & Improvement

o   Implement and maintain Incident Management, Request Fulfillment, and Change Management processes in ManageEngine (ServiceDesk Plus) in coordination with IT and vendor teams.

o   Define workflows, categories, escalation paths, SLAs, and approval hierarchies as per ITIL best practices.

6. Software Licensing & Compliance

o   Ensure awareness of software licensing policies and usage.

o   Support the team in maintaining compliance with licensing limits and software audit readiness.

7. Team Motivation & Skill Development

o   Motivate the team and maintain high morale and work discipline.

o   Identify skill gaps and coordinate internal/external training to upskill the support team.

o   Promote a culture of continuous improvement, accountability, and customer satisfaction.

8. Reporting & Communication

o   Prepare and share daily, weekly & monthly reports on ticket trends, SLA compliance, asset updates, and team performance.

o   Conduct regular review meetings with internal IT stakeholders and vendor managers.

o   Act as the first point of contact for escalations from business users and management.

We are seeking a highly experienced and skilled React/Next.js developer to join our team. The ideal candidate will have a strong track record of building and maintaining web applications using React and Next.js, as well as a strong understanding of front-end development. 

Responsibilities: 

• Develop and maintain web applications using React and Next.js 
• Write clean, maintainable, and efficient code 
• Collaborate with the design team to implement visually appealing and user-friendly interfaces 
• Work with the back-end team to integrate with APIs and other server-side functionality 

• Troubleshoot and debug issues as they arise 
• Write and maintain comprehensive documentation 

Requirements: 

• Experience with Tailwind CSS to create custom, responsive user interfaces 
• Experience with CSS-in-JS libraries 

• Experience with Git, npm, and webpack 
• Familiarity with RESTful APIs and GraphQL 
• Strong debugging and troubleshooting skills 
• Ability to work well in a team environment and communicate effectively with other developers and designers. 

Preferred: 

• Experience optimizing performance and scalability of web applications 
• Familiarity with testing frameworks such as Jest 
• Experience with deploying and maintaining web applications 
• Experience with TypeScript 
• Familiarity with other JavaScript libraries and frameworks such as Redux, GraphQL, and Apollo, react-query

• Website and software application designing, building, or maintaining.
• Using scripting or authoring languages, management tools, content creation tools, applications, and digital media.
• Determining user needs by analyzing technical requirements.
• Bachelor's degree in web development or related field, or relevant experience.
• Solid knowledge and experience in programming applications.
• Proficient in JavaScript, HTML, CSS, Angular.
• Proficient in Web development.
• Should have 4 years of experience in web development.
• Solid ability in both written and verbal communication.
• Knowledge of programming language and technical terminology.
• Able to develop ideas and processes and clearly express them.
• Able to solve complex problems.

Novolytics is a novel Analytics Company which is trying to solve the problems of manufactures and machine asset owners. Predictive maintenance is going to be a huge part of Factory 2.0, which will allow manufacturers to keep machine downtime to minimum, boosting productivity and reducing losses due to down time. 

Novolytics is building a platform which would collect signal data, analyze and predict which machines need maintenance or are showing signs of wear. Currently our platform is being piloted for one of India's largest car manufacturers, to solve for vehicle maintenance and servicing based on car sounds.

Responsibilities:

• Work with development teams and stakeholders to create Full stack web applications
• Design client-side and server-side architecture for scale
• Design and manage the data models on various storage systems including databases, data warehouse and cloud object storage systems 
• Troubleshoot, debug and manage the applications using logging and dashboarding tools.
• Create security and data protection standards to ensure data security and integrity
• Work with the management and data to improve software

Qualifications:

• BE/BTech in Computer Science with at least 2 years of experience.
• Experience with Javascript stack, NodeJS (with Express JS) for backend and ReactJS for frontend
• Understanding and ability to create Restful APIs
• Experience with Database development (MySQL, Postgres, etc) including schema design and query optimization. 
• Knowledge of multiple front-end languages and libraries (e.g. HTML/ CSS, JavaScript, jQuery)
• Experience of mobile app development on Flutter is a plus 
• Knowledge of data structures & algorithms and should know when to use them.
• Familiarity with Web Servers (e.g. Apache) and networking among servers.   
• Experience with AWS or other cloud environments is an advantage.
• Understanding of design patterns and unit testing

Node  js

Job Description

We are looking for a Node.js Developer responsible for managing the interchange of data between the server and the client. Your primary focus will be the development of all server-side logic, definition, and maintenance of the central database, and ensuring high performance and responsiveness to requests from the client end. You will also be responsible for integrating the front-end elements built by your co-workers into the application. Therefore, a basic understanding of front-end technologies is necessary as well.

Roles and Responsibilities 

• Integration of user-facing elements developed by front-end developers with server-side logic.
• Writing reusable, testable, scalable, and efficient code.
• Design and implementation of low-latency, high-availability, and high-performance applications.
• Implementation of security and data protection.
• Integration of data storage solutions { databases, key-value stores, blob stores, etc.}
• Familiarity with database Technology Such as MySQL, Oracle, and MongoDB. 

Desired Candidate Profile 

• Strong proficiency with JavaScript
• Knowledge of Node.js and frameworks available for it {such as Express etc }
• Knowledge of Micro Services Architecture and API Gateway.
• Understanding the nature of asynchronous programming and its quirks and workarounds.
• Good understanding of server-side templating languages {such as PUG, Jade, EJS, etc }
• Good understanding of server-side CSS preprocessors {such as SCSS, SASS, etc }
• Basic understanding of front-end technologies, such as HTML5, CSS3, and DOM manipulation.
• Understanding accessibility and security compliance 
• User authentication and authorization between multiple systems, servers, and environments.
• Integration of multiple data sources and databases into one system
• Understanding fundamental design principles behind a scalable application
• Understanding differences between multiple delivery platforms, such as mobile vs. desktop, and optimizing output to match the specific platform
• Creating database schemas that represent and support business processes
• Implementing automated testing platforms and unit tests
• Proficient understanding of code versioning tools, such as Git
• Strong knowledge of Linux operating systems such as Ubuntu, CentOS.
• Basic knowledge of Cloud machines such as Elastic compute.
• Basic knowledge of Cloud Storage such as AWS S3, etc

Skill Requirement:

• People working on implementation/support/development of enterprise reconciliations/cash & liquidity management/payment or core banking software in banks and financial institutions is a must
• Strong technical skills in MS SQL, PL/SQL, SQL Loader, Stored Procedures, (Reporting Service and Integration Service) is a must
• Expertise of any or all of these core areas (Payment systems, ATM, Credit Card, Cash & liquidity, Core Banking, Securities, Confirmations) is a must
• Solid analytical and technical skills with regard to Transaction Lifecycle Management and Fintech software applications
• Client facing experience and experience with international customers strongly preferred
• Self-motivating, able to assume responsibility and work autonomously in a professional manner
• Willingness to travel upto 60 percent
• Willing to join within 30-45 days
• Good organizational skills including the ability to meet deadlines

Broad Job Responsibilities:

• During the first year, focus will be on consultant’s training on the product (technical and functional capabilities) along with handling product support related activities.
• Once the consultant has demonstrated sound capabilities and understanding of the product and its functions, he/she will be engaged in implementation related activities.
• Implementation Consultants help ensure that Transaction Lifecycle Management software applications are implemented and configured in accordance with standard business processes and meet client requirements.
• Consultants work directly with our clients mostly banks and financial institutions and provide guidance, make suggestions on how to best implement the software to provide the most value.
• Implementation Consultants work with Project Managers and other functional departments during the implementation and configuration of software applications,
• Define, develop, and document business requirements to ensure customer needs are captured and delivered
• Author specifications based upon client requirements, including functional test cases, for use in configuring and developing solutions during implementation as well as in custom integrations with other products.
• Build productive customer relationships and take responsibility for customer satisfaction.
• Work independently to complete tasks on time and collaborate with others as part of a team.
• Maintain project deliverables and documentation that can be recreated and leveraged as intellectual capital.
• Support custom integrations to ensure final product meets customer requirements
• Support customer during user acceptance testing cycle by resolving issues, answering questions, and guiding them through the process
• Provide written and verbal status reports to management on project status
• Participate in internal initiatives, e.g., process improvement, product improvement, and identifying best practices
• Own a customer facing project

Additional Skills Preferred:

• Knowledge on technical skills like C, C++, Python Scripting, Web services would be an added advantage
• Familiarity on Shell scripting would be an advantage
• Knowledge on Scripting such as Perl is preferred.

Personal Characteristics:

• Excellent interpersonal, oral and written communication skills.
• Commitment to own personal development
• Self-motivated, approachable, patient and reliable
• Ability to work in a multi-cultural environment

Benefits:

• Excellent opportunity to hone banking process knowledge along with technical skills
• Opportunity to work with a global banking product
• Excellent career growth prospects
• Opportunities to travel

Educational Qualification:

• Bachelor’s degree is a must