Customer Support Executive

Job description

Role: Senior Content Editor

Job Type: Full-time

Exp: 4- 6yrs

Location: Ambattur, Chennai

Requirements:

Roles and responsibilities:

• Review and edit articles for grammar, spelling, punctuation, and style.
• Ensure clarity, coherence, and consistency in writing.
• Conduct meticulous final checks to catch any errors, inaccuracies, or formatting issues.
• Collaborate with writers to address feedback and make necessary revisions.
• Uphold and enforce high editorial standards to maintain the publication's credibility.
• Verify the accuracy of information, perform fact-checking, and address any discrepancies.
• Execute the final approval process for articles before publication.
• Utilize content management systems (CMS) to publish and schedule articles and multimedia content.
• Manage tight deadlines and prioritize tasks effectively to meet publishing schedules.
• Stay on top of industry trends, developments, and best practices in the crypto and blockchain space.
• Contribute insights to discussions on improving editorial processes and content quality.

Qualifications:

• Bachelor's degree in Journalism, English, Communications, or a related field.
• Proven experience as an editor in a digital media environment.
• Exceptional command of the English language, with strong writing and editing skills.
• Familiarity with the crypto and blockchain industry is a plus.
• Proficiency in using content management systems (CMS).

Let’s get started on building your path to success!

Software Engineer 

Challenge convention and work on cutting edge technology that is transforming the way our customers manage their physical, virtual and cloud computing environments. Virtual Instruments seeks highly talented people to join our growing team, where your contributions will impact the development and delivery of our product roadmap. Our award-winning Virtana Platform provides the only real-time, system-wide, enterprise scale solution for providing visibility into performance, health and utilization metrics, translating into improved performance and availability while lowering the total cost of the infrastructure supporting mission-critical applications.  

We are seeking an individual with knowledge in Systems Management and/or Systems Monitoring Software and/or Performance Management Software and Solutions with insight into integrated infrastructure platforms like Cisco UCS, infrastructure providers like Nutanix, VMware, EMC & NetApp and public cloud platforms like Google Cloud and AWS to expand the depth and breadth of Virtana Products. 

Work Location- Pune/ Chennai

Job Type- Hybrid

Role Responsibilities: 

• The engineer will be primarily responsible for design and development of software solutions for the Virtana Platform 
• Partner and work closely with team leads, architects and engineering managers to design and implement new integrations and solutions for the Virtana Platform. 
• Communicate effectively with people having differing levels of technical knowledge.  
• Work closely with Quality Assurance and DevOps teams assisting with functional and system testing design and deployment 
• Provide customers with complex application support, problem diagnosis and problem resolution 

Required Qualifications:    

• Minimum of 4+ years of experience in a Web Application centric Client Server Application development environment focused on Systems Management, Systems Monitoring and Performance Management Software. 
• Able to understand and comprehend integrated infrastructure platforms and experience working with one or more data collection technologies like SNMP, REST, OTEL, WMI, WBEM.  
• Minimum of 4 years of development experience with one of these high level languages like Python, Java, GO is required.  
• Bachelor’s (B.E, B.Tech) or Master’s degree (M.E, M.Tech. MCA) in computer science, Computer Engineering or equivalent 
• 2 years of development experience in public cloud environment using Kubernetes etc (Google Cloud and/or AWS) 

Desired Qualifications: 

• Prior experience with other virtualization platforms like OpenShift is a plus 
• Prior experience as a contributor to engineering and integration efforts with strong attention to detail and exposure to Open-Source software is a plus 
• Demonstrated ability as a strong technical engineer who can design and code with strong communication skills 
• Firsthand development experience with the development of Systems, Network and performance Management Software and/or Solutions is a plus 
• Ability to use a variety of debugging tools, simulators and test harnesses is a plus 

About Virtana:  Virtana delivers the industry’s only broadest and deepest Observability Platform that allows organizations to monitor infrastructure, de-risk cloud migrations, and reduce cloud costs by 25% or more. 

Over 200 Global 2000 enterprise customers, such as AstraZeneca, Dell, Salesforce, Geico, Costco, Nasdaq, and Boeing, have valued Virtana’s software solutions for over a decade. 

Our modular platform for hybrid IT digital operations includes Infrastructure Performance Monitoring and Management (IPM), Artificial Intelligence for IT Operations (AIOps), Cloud Cost Management (Fin Ops), and Workload Placement Readiness Solutions. Virtana is simplifying the complexity of hybrid IT environments with a single cloud-agnostic platform across all the categories listed above. The $30B IT Operations Management (ITOM) Software market is ripe for disruption, and Virtana is uniquely positioned for success. 

EXCITED ABOUT YOUR TASKS?

● Assist in sourcing, screening, and shortlisting candidates through job portals, social media, and other channels.

● Conduct initial candidate assessments, coordinate interview schedules, and facilitate communication with candidates.

● Maintain and update candidate databases and job postings as needed.

● Support the recruitment team in managing candidate pipelines and ensuring timely follow-ups.

● Engage in outreach to passive candidates, understand their career interests, and inform them about open roles.

● Help create and maintain job descriptions and other recruitment-related documents.

● Participate in team meetings and brainstorming sessions to enhance recruitment strategies.

WHAT WILL YOU NEED TO SUCCEED?

● Bachelor’s degree in Human Resources, Business Administration, or a related field (or currently pursuing).

● Strong interest in recruitment, HR, and talent acquisition.

● Excellent communication and interpersonal skills.

● Ability to multitask, prioritize, and manage time effectively.

● Proficiency in MS Office Suite (Word, Excel, PowerPoint).

● Basic knowledge of job portals and social media recruitment is a plus.

Role/Designation : Relationship Manager

   Reporting Manager : City Head      

Location : Thane east mumbai

   Roles & Responsibilities:

• Recruiting and Managing team of financial advisors/agents.

• Managing the complete life cycle of financial advisors/agents e.g., Meeting and interacting with them on regular basis

• Training the financial advisors/agents on our app for servicing their customers in most efficient and effective manner

• Driving partners for higher productivity and focus on renewals and ensuring that focus is not diluted.

• Achievement of Monthly/Quarterly/Yearly targets as assigned by the manager/organization from time to time.

• Understanding and aligning with company’s policies and ensure full compliance.

• Maintaining the highest level of business hygiene.

• Identifying new approaches to enhance reach and generate more sales in the assigned region.

• Working on distribution of Motor, Life & health Insurance and loans, credit card, NPS, etc and products as and when introduced by the organization.    

Desired Profile:

• Education - Full time HSC or Graduation.

• Experience - 1+ year of experience in Sales and BD in Insurance Industry.

• Knowledge - In-depth understanding of business context. Understanding of Insurance and Financial products is an added advantage.

• Exposure - Familiarity with all types of insurance plan and financial products (Life, Health, Motor,)

• Communication - Excellent verbal and written communication skills and ability to liaise with multiple stakeholders.

• IT Skills - Proficient with Microsoft Office Suite or related software.

Are you a motivated and knowledgeable engineer ready to make a significant impact in the world of advanced technology? Designnex is on the lookout for a dynamic Design Verification Engineer to join our innovative team. In this exciting role, you will collaborate closely with customers to verify cutting-edge Interface IP (IIP) in their ASIC SoC/systems for groundbreaking next-generation products.

Key Responsibilities:

• Collaborate with customers to verify cutting-edge IPs in their ASIC SoC/systems.
• Provide support throughout the ASIC design cycle, focusing on design verification.
• Engage with the latest industry specifications and applications.
• Work with a diverse, worldwide team and interact with industry experts and leaders.

Key Qualifications:

• Experience: At least 2 years of related ASIC design verification experience. Strong academic backgrounds with relevant knowledge considered.

Skills:

• Experience in IP design verification flow of ASIC/SoC design (e.g., simulation, verification, RTL synthesis).
• Advanced lab experience (e.g., ATE, high-speed interface IP bring-up).
• Strong communication skills and ability to interact with peers from different geographies.
• Proficiency in UVM and SystemVerilog.
• Good to Know: PCIE and CXL specifications and design verification.

Preferred Experience:

• Technical knowledge of Interface IPs such as PCIe, Ethernet Protocols, Specification, Design, Verification, and Implementation.
• Proven track record in meeting tight schedules and handling multiple projects concurrently.
• Experience in various ASIC design cycles, including HIP/SIP integration into high-scale SoCs, design verification flows, physical implementation, SI/PI, and silicon bring-up in the lab.

Join Designnex and be part of a team at the forefront of technological advancements. Apply today and help shape the future of ASIC design and integration!

• Thinking creatively to produce new ideas and concepts
• Using innovation to redefine a design brief within the constraints of cost and time
• Presenting finalized ideas and concepts to clients or account managers
• Working with a wide range of media, including photography and computer-aided design (CAD)
• Proofreading to produce accurate and high-quality work
• Contributing ideas and design artwork to the overall brief

• Convert shared custom designs into Shopify websites
• Expert-level knowledge of Shopify Liquid templating language to edit the website
• Add new sections, filters, products, etc.
• Integrating third-party and platform-supported apps into the websites
• Analyze the requirements and provide solutions
• Work on issue debugging and troubleshooting
• Use Shopify liquid, jQuery, CSS, and HTML to deliver interfaces as required
• Use Shopify JS APIs (storefront, AJAX Cart, Sections, etc.) to deliver the required functionality

• A Bachelor's degree in Computer Science or equivalent.
• Strong knowledge of the Shopify platform
• Knowledge of SEO optimization
• 2+ years of development experience

• Work closely with the Delivery Manager and Sales team to understand client and project requirements and define the scope of the project.
• Prepare test strategy to deliver to the agreed scope within agreed timelines and budgets.
• Work with Delivery Manager and Resource Management Group to build the necessary team, either from the available internal pool or support hiring.
• Work with the Delivery Manager to develop the testing strategy.
• Understand the project delivery governance framework and ensure test planning, execution, and closure are done in accordance with the delivery framework.
• Prepare test plans to include timelines for activities and key milestones.
• Lead a team of 4-5 test engineers and work alongside test architects and SMEs.
• Work allocation to team members and monitoring performance and ensure completion of tasks by team members to agreed timelines.
• Coordinate system/application understanding sessions for team members with relevant client team member(s).
• Work with test architects to design, develop and maintain test automation framework, where required.
• Develop test automation suites, along with team members.
• Review output of team members for test coverage (functional) and in case of test automation framework and suites, review for adherence to good and efficient coding practices and coding standards, reusability, avoid redundancy and duplicity.
• Raise PRs and check-in code and in the process resolve any conflicts and sync issues.
• Ensure efficient versioning and maintenance of test automation code.
• Assist in troubleshooting and resolving technical and non-technical challenges and blockers faced by team members.
• Coaching and leading in practices like Pair Programming, Test-Driven Development (TDD), Behaviour-Driven Development (BDD), Continuous Integration (CI), Continuous Delivery (CD).
• Be the go-to person / first point of contact for any project-related queries or concerns, for both client and internal stakeholders.
• Preparation and distribution of periodic project progress mails and reports to the client and internal stakeholders.
• Risk management – early identification of risks and mitigation, and where required invoke relevant and timely escalation and support.
• Preparation and/or review of documentation, required across all phases of the project.
• Mentor and guide team members in helping them grow professionally.
• Provide feedback about team members to the Delivery Manager for periodic performance appraisal.

Qualification and mandatory experience

• Graduate or Post-graduate, an engineering graduate is desirable but not mandatory.
• Minimum 7 years of total experience in manual and automation testing of which at least 3 years as a hands-on Test Lead with proven experience of leading at least a 3-member team.

Mandatory Skills

• Knowledge of software QA methodologies, processes, and tools for manual and automation testing.
• At least 3 years proven experience of leading a minimum 3-member team in manual and automation testing.
• Experience of working in an Agile environment and delivering in sprints.
• At least 3+ years designing, developing, and maintaining Test Automation frameworks and solutions across various technology stacks and applications for web, mobile, API, and data validation.
• Expert level experience in at least one programming language, Java is preferable but not mandatory
• Expert level experience in debugging.
• Expert level experience in developing web UI test automation suite using Selenium or mobile UI test automation suite using Appium.
• Expert level experience in developing API test automation suite using Rest Assured.
• Raise PRs and merge test automation code.
• Knowledge of CI/CD tools and pipelines.
• Experience in at least one build tool like Jenkins, Maven or Gradle and setting up a build pipeline and integrated testing.
• Code management using Github or SVN.
• Test and defect management using JIRA or any other tool.
• Preparation of test documentation across various phases
• Preparation and distribution of periodic progress reports to internal and external stakeholders
• Excellent verbal and written communication are quintessential.

Desirable Skills

• Junit and TestNG for unit testing.
• Espresso for Android app automation.
• XCUI test for iOS app automation.
• Experience in non-functional testing, e.g., load/soak/performance, security, and accessibility, by using standard and new testing techniques.
• Experience in testing applications across eCommerce, banking, and fintech domains.

Primary responsibilities::

• Participate as a member of a mobile development team.
• Become a subject matter expert in the mobile channel.
• Design and deliver high quality mobile applications
• Review and approve all mid-level design documentation.
• Ensure that detail design documentation is competed, reviewed, and approved, as required.
• Conduct or participate in code review sessions to ensure quality and performance.
• Support the system integration and user acceptance testing resources. Provide timely defect analysis, remediation, and reporting.
• Review security testing reports/results and remediate potential vulnerabilities in a timely manner.
• Stay abreast of emerging technologies or trends that could impact the mobile channel.

Required Skills/Qualifications::

• Design, develop and implement cohesive, highly-usable features and improvements to our existing native iOS applications.
• Design and develop new native mobile applications, as required.
• Knowledge with performance and memory tuning tools.
• Knowledge in implementing unit tests.
• Proficient understanding of code versioning tools such as GIT.
• Strong knowledge of Objective-C, Swift, iOS SDK/Frameworks, REST APIs, JSON.
• Knowledge translating product requirements into design specifications.
• Debugging and problem solving skills.
• Understanding of MVVM and MVC development pattern.
• Ensure quality software is delivered with minimal defects and no go live critical issues. Knowledgeable of unit and automation testing tools

Website - https://praxinfo.com/">https://praxinfo.com/