Customer Support Executive

3-12 years experience. Exposure to Capital Market is mandatory,Experience in Risk Management in Brokerage Technology

Proven experience with complete product life cycle

- Deep understanding of software development life cycle and software teams.

- Experience with Software/Platform as a service, APIs, Integration,

- Experience working with regulators,

- Clear communication, decision-making, understanding and explaining decisions and

trade-offs

- Capacity to break complex problems and work on abstract problems

- Discipled, self-managed, ownership, and motivated

About the role

We are looking for a Senior Automation Engineer to architect and implement automated testing frameworks that validate the runtime behavior of code generated by our AI platform. This role is critical in ensuring that our platform's output performs correctly in production environments. You'll work at the intersection of AI and quality assurance, creating innovative testing solutions that can validate AI-generated applications during actual execution.

What Success Looks Like

• You architect and implement automated testing frameworks that validate the runtime behavior and performance of AI-generated applications
• You develop intelligent test suites that can automatically assess application functionality in production environments
• You create testing frameworks that can validate runtime behavior across multiple languages and frameworks
• You establish quality metrics and testing protocols that measure real-world performance of generated applications
• You build systems to automatically detect and flag runtime issues in deployed applications
• You collaborate with our AI team to improve the platform based on runtime performance data
• You implement automated integration and end-to-end testing that ensures generated applications work as intended in production
• You develop metrics and monitoring systems to track runtime performance across different customer deployments

Areas of Ownership 

Our hiring process is designed for you to demonstrate deep expertise in automation testing with a focus on AI-powered systems.

Required Technical Experience:

• 4+ years of experience with Selenium and automated testing frameworks
• Strong expertise in Python (our primary automation language)
• Experience with CI/CD tools (Jenkins, CircleCI, or similar)
• Proficiency in version control systems (Git)
• Experience testing distributed systems
• Understanding of modern software development practices
• Experience working with cloud platforms (GCP preferred)

Ways to stand out

• Experience with runtime monitoring and testing of distributed systems
• Knowledge of performance testing and APM (Application Performance Monitoring)
• Experience with end-to-end testing of complex applications
• Background in developing testing systems for enterprise-grade applications
• Understanding of distributed tracing and monitoring
• Experience with chaos engineering and resilience testing

Experience Level: Intern

Job Description:

As a Customer Support Intern, you will be responsible for supporting users, addressing their queries, and contributing to the overall customer satisfaction. This is a hands-on opportunity to learn and grow in a fast-paced environment, focusing on developing your skills in customer service and support strategies.

Key Responsibilities:

Issue Resolution:

• Assist in responding to customer queries and concerns via email, chat, or phone.
• Escalate complex issues to senior team members and follow up until resolved.
• Document customer issues and solutions for reference.

Customer Assistance:

• Guide users on how to navigate the platform and resolve common issues.
• Provide proactive assistance to improve user experience.

Process Improvement Support:

• Assist in identifying common issues and suggest solutions to enhance support processes.
• Collect feedback from customers and share it with relevant teams.

Team Collaboration:

• Work closely with the customer support team to learn best practices and improve response quality.
• Coordinate with other departments to resolve cross-functional customer issues.

Qualifications:

• Pursuing or recently completed a Bachelor's degree in any field (preferred).
• Excellent communication skills (written and verbal).
• A positive attitude with a customer-first approach.
• Basic understanding of social media platforms and online communities is a plus.
• Strong problem-solving skills and the ability to work collaboratively.
• Willingness to learn and adapt to a dynamic work environment.

Perks of the Internship:

• Hands-on experience in customer service in the social media industry.
• Opportunity to work in a collaborative and innovative work environment.
• Certificate of Internship upon completion.
• Mentorship from experienced professionals.
• Opportunity for a full-time role based on performance.

How to Apply:

If you're eager to kickstart your career in customer support, submit your resume and a brief cover letter to mail I'd outlining your interest and how you can contribute to our team.

We look forward to welcoming a motivated and enthusiastic intern to our team!

Thanks & Regards,

Yamini Patel

HR Manager

• Develop a growth strategy focused both on financial gain and customer satisfaction
• Conduct research to identify new markets and customer needs
• Arrange business meetings with prospective clients
• Promote the company’s products/services addressing or predicting clients’ objectives
• Prepare https://resources.workable.com/contract-administrator-job-description">sales contracts ensuring adherence to law-established rules and guidelines
• Keep records of sales, revenue, invoices etc.
• Provide trustworthy feedback and after-sales support
• Build long-term relationships with new and existing customers
• Develop entry level staff into valuable salespeople 

Hi All,

5- 12 years of experience designing and developing web applications and REST APIs (using MEAN/Nodejs or similar stacks). Specifically,

- Prior experience designing/developing Single Page WebApps and REST APIs from prototypes

- Ability to design API as per REST standards along with a good understanding of API security (Auth headers etc) and HTTP protocol

- Experience leading 1-2 engineers (mainly interns) in guiding them to complete web apps. 

- Demonstrates curiosity and strong ownership of deliverables.

Work Location: Bangalore

Mode: Work from Office

www.goneutrinos.com

Regards

Team-HR

Required Education:

B.Tech./ BE - Computer, IT, Electronics only

Required Skills:

• 3+ year of experience in Development in JAVA technology and springboot
• Strong Java Basics
• SpringBoot or Spring MVC
• Hands on experience on Relational Databases (SQL query or Hibernate) + Mongo (JSON parsing)
• Proficient in REST API development
• Messaging Queue (RabitMQ or Kafka
• Any Caching Mechanism
• Good at problem solving

Good to Have Skills:

• 4+ years of experience in using Java/J2EE tech stacks
• Good understanding of data structures and algorithms.
• Excellent analytical and problem solving skills.
• Ability to work in a fast paced internet start-up environment.
• Experience in technical mentorship/coaching is highly desirable.
• Understanding of AI/ML algorithms is a plus.

Good to have:

API Integrations with UI Layer

• Proven experience as a senior accountant
• Thorough knowledge of basic accounting procedures and Tally
• In-depth understanding of Generally Accepted Accounting Principles (GAAP)
• Awareness of business trends
• Familiarity with financial accounting statements
• Experience with general ledger functions and the month-end/year-end closing process
• Advanced MS Excel skills including Vlookups and pivot tables
• Accuracy and attention to detail
• Taking ownership of tasks assigned
• Aptitude for numbers and quantitative skills
• A degree in Accounting, Finance, or relevant field
• Ability to work with little or no supervision

Must Haves: Should have min. 2 Yrs of experience in working with SaaS Business

Responsibilities

• Build internal financial controls and manage financial operations
• Verify, allocate, post, and reconcile accounts payable and receivable
• Ensure budgets are adhered to and alert COO about overruns
• Revenue recognition and preparing books for accrual accounting
• Produce error-free accounting reports and present their results
• Analyze financial information and summarize financial status
• Spot errors and suggest ways to improve efficiency and spending
• Provide technical support and advice on accounting management
• Review and recommend modifications to accounting systems and procedures
• Manage accounting assistants and bookkeepers/ close coordination with CA firm
• Participate in financial standards setting and in the forecast process
• Provide input into the department’s goal-setting process
• Prepare financial statements and produce budget according to schedule
• Assist with tax audits and tax returns
• Direct internal and external audits to ensure compliance
• Plan, assign, and review staff’s work
• Support month-end and year-end closing process
• Develop and document business processes and accounting policies to maintain and strengthen internal controls
• Ensure compliance with Indian tax laws and accounting principles
• Liaise with the COO to improve financial procedures

We are searching for a highly-creative Digital Marketing Manager to lead our marketing team. In this position, you will be responsible for all aspects of our marketing operations. Your central goal is to help grow our brand’s influence locally while also increasing brand loyalty and awareness.

• Design and oversee all aspects of our digital marketing department including our marketing database, email, and display advertising campaigns.
• Develop and monitor campaign budgets.
• Plan and manage our social media platforms.
• Prepare accurate reports on our marketing campaign’s overall performance.
• Coordinate with advertising and media experts to improve marketing results.
• Identify the latest trends and technologies affecting our industry.
• Evaluate important metrics that affect our website traffic, service quotas, and target audience.
• Work with your team to brainstorm new and innovative growth strategies.
• Oversee and manage all contests, giveaways, and other digital projects.

• 6+ years of experience doing B2B marketing and driving customer acquisition
• Understanding of online customer acquisition process is essential
• Exposure to social media, product launches, web analytics tools, search engine marketing
• Search Engine Marketing (SEM) and Search Engine Optimization (SEO)
• Excellent communication skills, both written and verbal
• Demonstrated ability to learn pretty much anything quickly
• Very high attention to detail
• A self-starter, capable of working independently

• A completely non-hierarchical working environment to grow exponentially
• Direct working relationship with the Founder & CEO
• Experience in interacting with top global brands.
• Casual office environment