Customer Support Executive

Job Title: Data Analyst Associate – Data Management  

Location: Mumbai, India  

Company: Wissen Technology

About Us:

Wissen Technology is a leading technology and consulting firm known for its strong commitment to excellence, innovation, and customer satisfaction. We are passionate about harnessing data to drive smart business decisions and deliver impactful insights. Join us in shaping the future of data management.

Role Overview:

We are looking for a meticulous and proactive Data Analyst Associate - Data Management to join our team. This role requires a keen attention to detail, solid organizational skills, and a foundational knowledge of the asset management industry. You will support data analysis, management, and reporting initiatives, focusing on ensuring accuracy, efficiency, and improved decision-making processes.

Key Responsibilities:

• Data Management: Support data integrity and accuracy across various data systems; handle data extraction, transformation, and loading (ETL) processes.
• Analysis & Reporting: Generate insightful reports and conduct data analysis, utilizing Microsoft Excel and Business Objects; provide data support for decision-making processes.
• Collaboration: Engage with global business areas, provide data-related support, and actively participate in relevant meetings.
• Documentation & Communication: Document data management procedures, contribute to data governance practices, and effectively communicate findings with team members and stakeholders.
• Process Improvement: Identify and implement improvements in data operations to enhance efficiency and effectiveness.
• Technical Proficiency: Utilize data management tools and develop insights using BI reporting tools, including Tableau or Power BI; familiarity with Python is a plus.

Qualifications:

• Education: BTech / BE / MCA or any related field
• Industry Knowledge: Basic understanding of the asset management industry and data management practices.
• Technical Skills: Proficiency in Microsoft Excel, with foundational knowledge of Microsoft Access and Business Objects. Knowledge of BI reporting tools (Tableau, Power BI) is preferred, and Python skills are a plus.
• Communication Skills: Strong written and verbal communication abilities, with a focus on customer service and responsiveness.
• Organizational Skills: Strong multitasking, prioritization, and time management skills; attention to detail is essential.
• Project Management: Ability to coordinate and manage project tasks effectively, meeting deadlines with minimal supervision.

Why Join Wissen Technology?

• Opportunity to be part of a growing team focused on data-driven innovation and quality.
• Exposure to global clients and complex data management projects.
• Competitive benefits, including health coverage, paid time off, and a collaborative work environment.

We look forward to welcoming a detail-oriented and driven Data Analyst Associate to our team!

Roles & Responsibilities:

• Providing timely and effective technical support to customers via various channels such as phone, email, chat, or in-person.
• Address customer inquiries, concerns, and issues regarding products or services.
• Guide customers through troubleshooting steps to diagnose and resolve technical problems.
• Analyze customer issues to determine root causes and provide effective solutions.
• Escalate complex technical issues to higher-level support or development teams when necessary, ensuring timely resolution.
• Develop a deep understanding of the company's products or services to effectively assist customers.
• Stay updated on product updates, features, and enhancements to provide accurate information to customers.
• Communicate technical information to customers in a clear and understandable manner, avoiding technical language when not necessary.
• Provide regular updates to customers regarding the status of their technical issues and expected resolution times.
• Ensure that customer inquiries and issues are handled with high quality and professionalism.
• Collaborate with cross-functional teams such as sales, product development, and quality assurance to communicate customer feedback and improve products and services.
• Assist in training new team members on product knowledge and support processes.
• Stay updated on industry trends, technologies, and best practices related to technical support.

Requirements

• Job Location: Jaipur, Rajasthan
• Experience: Fresher

The TensorIoT Solutions Architect team partners with our customers and AWS to design and build some of the world's most modern cloud architectures and solutions. TensorIoT Solutions Architects collaborate with each other and their respective Sales counterparts to address customer challenges, oftentimes working together to formulate a solution for a given challenge.

A TensorIoT Solutions Architect assists the Customer with bridging the gap between business goals and technology solutions. As the customer’s trusted technical advocate, Solutions Architects not only helps organizations small and large understand best practices around advanced machine learning and cloud-based solutions, but also provides insight into areas such as migrations, modernizing existing infrastructure or applications, and building new and innovative solutions using cutting edge services.

As a Solutions Architect, you will have the unique opportunity to assist customers in shaping the future of their business. In order to accomplish this, you will be in constant communication with TensorIoT Delivery practice managers and industry and area-of-depth experts to help shape and execute the strategy to realize the customer’s overarching vision.

The TensorIoT Solutions Architect team is committed to ensuring harmony of both work and life. We do this by allowing for autonomy in your day-to-day activities, focusing more on the solutions and outcomes driven by customer obsession to steer your work day.

We’re looking for someone who has:

●      2+ years of design, implementation, or consulting experience in AWS application or infrastructure

●      4+ years within specific technology domain areas (Gen AI, ML/AI, IoT)

●      Technical degree in Computer Science or related field or equivalent experience

●      4+ years developing technology solutions in the cloud

●      At least 1 AWS Professional or Specialty certification

●      2+ Years of customer-facing experience in a pre-sales engineering role

●      Excellent written and verbal communication skills to articulate findings and recommendations to stakeholders.

●      The ability to create and present detailed reports and presentations.

●      Strong interpersonal skills to work effectively with different teams and stakeholders.

●      Time management and organizational skills to handle multiple projects simultaneously.

●      Adaptability and willingness to learn new tools and techniques as needed.

What we offer:

●      Flexible work hours and the ability to work from home

About TensorIoT

TensorIoT is an AWS Advanced Consulting Partner. We help companies realize the value and efficiency of the AWS ecosystem. From building PoCs and MVPs to production-ready applications, we are tackling complex business problems every day and developing solutions to drive customer success.

TensorIoT's founders helped build world-class IoT and AI platforms at AWS and Google, and are now creating solutions to simplify the way enterprises incorporate edge devices and their data into their day-to-day operations. Our mission is to help connect devices and make them intelligent. Our founders firmly believe in the transformative potential of smarter devices to enhance our quality of life, and we're just getting started!

TensorIoT is proud to be an equal opportunity employer. This means that we are committed to diversity and inclusion, and encourage people from all backgrounds to apply. We do not tolerate discrimination or harassment of any kind, and make our hiring decisions based solely on qualifications, merit, and business needs at the time.

About Us:

Bansal Classes in Chinchwad is a renowned educational institute specializing in IIT, JEE, and NEET coaching. We are seeking an experienced Telecaller and Counselor to join our team and contribute to our mission of nurturing future leaders.

Job Description:

• As a Telecaller and Counselor at Bansal Classes, you will play a pivotal role in guiding and assisting aspiring students and parents in their educational journey. Your responsibilities include:
• Conducting outbound calls to potential students and their parents.
• Providing information about our courses, teaching methodologies, and the institute's reputation.
• Addressing inquiries and concerns in a professional and empathetic manner.
• Assisting students and parents in selecting the most suitable courses and programs.
• Maintaining a database of inquiries and follow-ups.
• Coordinating with our academic team to ensure accurate and up-to-date information is provided.

Requirements:

• Minimum of 3 years of experience in telecalling and counseling, preferably in the education sector.
• Excellent verbal and written communication skills.
• Empathy and the ability to connect with students and parents.
• Understanding of the IIT, JEE, and NEET coaching industry is a plus.
• Strong organizational skills and attention to detail.
• A passion for education and a commitment to the success of our students.
• The ability to handle both telecalling and counseling responsibilities effectively.

 About us:

http://www.productsup.com">Productsup provides an award-winning platform for feed management, product content syndication, marketplace integration, and seller onboarding. The platform empowers businesses to take complete control of their product data and break through the digital walls that hinder growth. With Productsup, businesses can syndicate content to digital marketing, shopping, or business channels, including Google, Amazon, Facebook, Walmart, and more. 

We are headquartered in Berlin, Germany, have entities in 5 different countries, and are in the process of setting up our Indian entity. Productsup is trusted by more than 800 businesses worldwide, including 5 Fortune 20 companies and market leaders like IKEA, Walmart, Superdry, and Rakuten.

We are proud that we have recently raised an additional 20 Million dollars in funding and that our employees enjoy working at Productsup, which is also shown by our Glassdoor and Kununu ratings.

About the role:

We’re looking for a hands-on Engineering Lead/Managing Architect for our API/Backend Development team. In this role, you’ll lead the effort to develop channels and APIs for our marketplace channels and scalable data pipelines, which process over 5 billion products a day.

In your first 6 months and beyond, you will:

• Learn the ins and outs of our platform, our codebase and our engineering processes
• Help build features for software that works with large data sets
• Play a key cross-functional role within our team of highly talented Javascript and PHP developers
• Develop solutions for high availability software
• Receive customer requests from the Product Team and develop solutions in the form of new features or products
• Debug and maintain APIs
• Work closely within the Platform team and with the API team to develop internal APIs and client-facing interfaces.

What you bring to the team:

• 2+ years of demonstrated Tech leadership experience.
• 7+ years of experience in PHP (good knowledge of Slim, Silex, or Symfony frameworks) and MySQL
• Some knowledge of integration architecture patterns such as scalable microservices, API gateways, API scalability
• Deep knowledge in APIs, web services, command-line programs, TDD, and SOLID design principles
• Good understanding of B2B SaaS products and experience dealing with big data
• Knowledge of developing and securing APIs
• Extended database experience in Elasticsearch, MongoDB or Couchbase
• Outstanding communication skills in English
• Educational background in IT or Computer Science is a plus

Benefits & Perks:

• Attractive Salary and benefits
• MacBook (latest version) for our new joiners
• A unique and thorough onboarding program where you’ll learn the ins and outs of our company and product
•  
• Employee referral bonuses
• High level of personal responsibility and impact

Explore more here

https://www.linkedin.com/company/productsup/">LinkedIn 

https://www.youtube.com/watch?v=olqMdYTBjHc">Life at Productsup

Do you have what it takes? We'd love to hear from you!

We know CVs don't always tell the whole story, so in addition to submitting your CV feel free to let us know why you're interested in this role in a short cover letter (:100 words).

Job Description :

- Collaborate with cross-functional teams to define, design, and ship new features.

- Work with outside data sources and APIs.

- Worked on Dart.js

- Unit-test code for robustness, including edge cases, usability, and general reliability

- Work on bug fixing and improving application performance

- Continuously discover, evaluate, and implement new technologies to maximize development efficiency.

Responsibilities And Duties :

- Must have built at least one Android, or iOS, app with Flutter or Hybrid Framework.

Role: Mentor for MERN stack

We are currently looking for Node js Developer, open for Freelance / Part-time opportunities.

We need a software developers who have hands-on experience in MERN stack.

What we expect from you:

-You will provide mentor-ship to a small batch of students (3-5) who are preparing for an entry level job in tech.

-We require you to don the hat of a senior software developer to do the code review of our students which will include activities like reading their code, correcting their syntax errors, helping them solve the logical flaws, and ensuring that their code is up to industry standards.

Skills required:

- Node js | MongoDB | Django are required

- Redis and Data Structure Algorithm knowledge is desirable

Payout: Based on experience

Employment Type: Part-time Work remotely

Job Types: Part-time, Contract

Salary: ₹600,000 - ₹10,00,000 per year