Customer Support Executive

Job Title: DotNet Developer

Job Type - Full Time

Location – Indore

Summary/Objective:

The .NET Developer will be responsible for designing, developing, testing, and maintaining software applications based on the Microsoft .NET framework. Collaborate with cross-functional teams to deliver high-quality solutions and contribute to all phases of the software development life cycle.

Responsibilities/Duties:

1.   Software Development:

·        Design, code, test, and debug software applications using the .NET framework.

·        Collaborate with other developers and team members to deliver high-quality software solutions.

2.   System Analysis:

·        Analyze and understand business requirements to design efficient and scalable software solutions.

·        Conduct code reviews and provide constructive feedback to the team members.

3.   Application Maintenance:

·        Maintain and enhance existing applications, resolving issues and implementing new features.

·        Troubleshoot and debug software defects and performance issues.

4.   Documentation:

·        Document code, technical specifications, and system architecture.

·        Prepare and maintain project documentation.

5.   Collaboration:

·        Work closely with product owners, business analysts, and quality assurance teams to ensure software meets business requirements and quality standards.

·        Collaborate with other developers on team projects.

6.   Technology Stack:

·        Utilize Microsoft technologies, including C#, ASP.NET, MVC, Entity Framework, and SQL Server.

Qualifications/Requirements:

Education:

·        Bachelor’s degree in Computer Science/ Software Engineering/ or a related field.

Experience:

·        Minimum of 3 years of experience in software development with a focus on .NET technologies.

·        Experience with GitHub Copilot is good to have.

Skills:

·        Proficient in C#, ASP.NET, MVC, and Entity Framework.

·        Strong understanding of software development best practices and design patterns.

·        Experience with front-end technologies (HTML, CSS, JavaScript) is a plus.

·        Familiarity with version control systems (e.g., Git).

What do we look for?

The objective of Lead Conversion Specialist focuses on turning potential leads into actual customers through outbound calls.

Responsibilities and Duties :

1. Overall responsible for the lead conversion

2. Achieving 100% target in conversion

3. Convert the lead into conversion through outbound calls

4. Ensuring the customer slots are booked as per their request

5. Proactively handle any objections or issues that arise during the conversion process to facilitate a smooth transition.

6. Explaining the process of installation if asked by customer

Whom do we look for?

1. Effective time management skills to handle a high volume of outbound calls and follow- ups efficiently.

2. Experience working collaboratively with other teams to address the customer needs and improve the service.

3. Demonstrate strong abilities in both verbal communication and active listening.

4. Mandatory fluency in English and Hindi. Knowledge of any south Indian Language is considered as an added advantage.

5. Being a individual role player.

6. Willingness to work varying days and shifts as required.

About ReadyAssist: ReadyAssist is an AutoTech startup trying to solve the problems in roadside emergency assistance, solving the growing demand for onspot and doorstep service due to the faster adaptation of alternative fuel and enable infrastructures; all these through our robust business process, Deep tech and optimization in ground ops. ReadyAssist is also working on the idea of bringing clean Tech closer to customers through its special EV initiative called GRID, thus joining the global vision of bringing down the carbon emissions to zero. For more details about us: www.readyassist.in

Job title: DLP Engineer

Work Location- Delhi

Experience- 2+ Years

Mandatory Requirements:

1- 2 years experience installing Forcepoint Cososys or Netskope.

2- Should have own conveyance.

Job Description:

· Deploy and configure DLP solutions such as Forcepoint, CoSoSys, or Netskope across endpoints, networks, and cloud environments.

· Customize DLP policies and rules to address organizational data security needs.

· Continuously monitor data flow and detect unauthorized access or data exfiltration attempts.

· Analyze DLP alerts and logs to identify potential threats and escalate as necessary.

· Develop, implement, and manage DLP policies to prevent data breaches and leaks.

· Integrate DLP solutions with other security tools, including SIEM.

· Provide technical support for DLP tools and resolve related issues promptly.

· Stay updated with the latest trends and advancements in DLP technologies, particularly Forcepoint, CoSoSys, and Netskope.

Working Days: 6 days working, Monday to Saturday (3rd Saturday off)

Intuitive. Cloud is seeking a high-performing, energetic person to help lead various Agile Scrum teams through Project Management. The Agile Delivery Team is responsible for major enterprise platforms that are critical to the success of Intuitive. This position not only manages large/small scale projects but will also be responsible for making sure a Scrum team lives by the values and practices of Scrum.

Responsibilities include but are not limited to:

Primary Responsibilities:

• Socialize and execute Intuitive Digital/Cloud transformation/Data platform strategy & provide technology support to our customers
• Build Strong Customer Relationship framework, Create and maintain technical project plans outlining tasks, delivery dates and allocation of resource es aligned to statements of work (SOW's)
• Plan, manage, and execute variety of cloud deployment, Networking, Infrastructure, Application Development/deployment, Virtualization, or IT systems development projects.
• Lead contract renewal efforts for existing clients, provide support to leadership in SOW development process.
• Teach, mentor, guide, and coach the Delivery Team (and organization) on Agile/Scrum/Kanban/Lean principles and practices. Coach the Delivery Team in self-organization and cross-functionality.
• Manage project resources ensuring all projects meet customer obligations and budget expectations
• Provide timely and accurate status updates to all customer, partner, and Intuitive stakeholders throughout the project lifecycle
• Own and manage technical project escalations through to resolution, and ensure expectations are clearly set with customer and within Intuitive teams
• Assist in the development and maintenance of project methodology aligned to the project skillset for efficient delivery
• Gather information at front end to determine project parameters and specifications, and to budget human, financial and other resources.
• Expected to provide technical oversight to some staff and track attainment of project milestones and Support KPIs.
• Embrace and role model servant leadership.

Technical Skills Required

• Lead complex cloud implementation, migration, and cloud support projects from kickoff to closure
• Knowledge of Data Center, Mid-Range infrastructures, Cabling, and Networking (IP Schema, Routing, and Switching products)
• Understanding of Security (IDS and Firewalls), blades enclosure, Backup, Storage & Server OS
• Remote Connectivity Tool Knowledge (DRAC, RDP, ILO)
• VMware Infrastructure (vCenter, vMotion, DRS Clusters, VM Converter, NSX-VtoT, Realize)
• Understanding of Vulnerability Management processes.
• Experience in handling small- and large-scale projects involving IT infrastructure technologies like Cloud Azure/AWS/GCP.
• Experience with Cloud (AWS), Data Center technologies, and Cloud migration projects.
• Functional understanding of cloud (AWS), data center components, and conceptual integration of servers, storage, and networking technologies.
• Knowledge in Software Defined Networks (SDN) & SD-WAN – Mandatory
• Understanding of Enterprise Network, system, and application-level security issues.
• Routing and Switching, MPLS, SD-WAN, SDN Technology, Network Security - Firewalls, IDS/IPS, Proxy
• Good understanding and skills in Network Traffic Engineering and Analysis
• Knowledge of API Led connectivity approach
• Understanding of underlying ESB architecture with experience of server admin and physical deployment On Cloud, On-Premises, and Hybrid, Runtime Fabric4 etc.
• Experience building, testing, and deploying applications.

Job Functions:

• Facilitates Scrum ceremonies and enforces time boxes. Embrace and role model Agile Principles.
• Help remove organizational and team impediments to agility and progress. Assist Delivery Team and Product Owner with relentless and continuous improvement in processes and product delivery.
• Meet with customer Key stakeholders, application owners, application developers, and analysts, coding staff to determine continuously evolving business needs and functionalities desired.
• Build a project plan for the relatively large or complex project(s), including milestones, resources needed in the form of staffing hours, budget, technology stack, following established project management methodology.
• Track course of project from meetings, conferring with customer leadership to internal developers, and receiving reports. Update project plan as needed.
• Document changes to scope or functionalities with change ticket, project plan, or another format.
• Assess compliance of development process with accepted methodology and communicate to responsible managers or staff. Document exceptions or deviations as needed.
• Convene meetings and plan agenda to ensure important issues are aired and resolved.
• Report on progress of project, use of staff, $ expenditures, progress on milestones and the like to application owners.
• Provide guidance to project staff; may manage staff of analysts who are developing technical specifications or developers who are coding.
• Plan, document, manage and evaluate staff performance, or contribute to evaluation by their managers.
• Contribute to professional or technical development of less experienced staff by mentoring or training.

Qualifications:

• You must possess the minimum qualifications to be initially considered for this position. Preferred qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates.

Required Education:

• Bachelor's degree in Computer Science or any other related field; or an equivalent of other work experience/training such as relevant military experience or technical school training

Minimum Qualifications:

• 7+ years of experience in the Information Technology (IT) industry
• 3+ years of professional Scrum Master experience

Preferred Qualifications:

• Project Management Certification
• Certified Scrum Master OR SAFe Agile Certification required
• 3+ years of experience in Agile/SAFe methodologies including tools used for work planning and tracking such as Rally, Jira, etc.
• 7+ years of Project Management experience
• Specialized Knowledge & Skills:

o          Experience with large scale cloud deployment and support projects.

o          Cloud platforms include Azure, AWS, GCP

o          Expert use of Microsoft Project and Project Server Expert use of SharePoint

o          Expert use of Microsoft Excel, Word, and Power Point.

o          Expert use of Microsoft Visio Ability to manage a program of projects (possibly up to 15).

o          Excellent presentation skills.

o          Ability to create and manage large budgets (to include resource tracking, capital expenditures and other project expenses).

o          Ability to interface with senior management in order to provide status, manage issues, and present options.

Neokred is a FinTech company based in Bangalore and an ISO 9001 | 27001 & 20000-1 and PCIDSS certified firm in Information and Data security. The company builds Consumer Tech for Financial Infrastructure stack to provide curated versions of embedded banking in the payment ecosystem. We've created a platform which enables Corporates, Banks, FinTech’s, Retail Companies, and Start-ups to launch their own banking services or financial products, such as issuance of co-branded cards, facilitating lending, and virtual bank accounts and KYC for their customers or employees with the help of low code plug and play technology stack.

BRIEF DESCRIPTION OF THE ROLE:

We are looking for an analytical, result driven Senior Java Developer who will use his or her understanding of programming languages and tools to build and analyse codes, formulate more efficient processes, solve problems, and create more seamless experience for users. 

Your KRAs will include the following:

• You will design, build, and own APIs and Services, which will be the core of the product.
• You will participate in continuing education and training to remain current on best practices, learn new programming languages and better assist other team members.
• You will part of developing ideas for new programs, products or features by monitoring industry developments and trends.
• You will have to take lead on projects, compile and analyse data, processes, and codes to troubleshoot problems and identify areas of improvement. 

YOU SHOULD POSSESS: 

• Minimum 4+ years of experience with Proficient understanding of Java, Hibernate, Springboot.
• luency in JAVA, Operating System may be required and Experience on Database such as MySQL or Postgre SQL.
• Proficiency with Springboot, Spring Security and Hibernate.
• Strong understanding of Computer Science Fundamentals, Data Structures and Algorithms, SOLID Design Principles and REST Patterns.
• Focus on efficiency, user experience and process improvement. • Excellent project and time management skills.
• Strong problem solving and communication skills.
• Ability to work independently or with a group. 

Requirements

• High self motivation to lead & build projects from beginning to end;

• You've shipped multiple products and are willing/able to demonstrate how you solved specific problems to solve users needs;

• Excellent communication in presenting your code and communicating what problems they are solving while giving/receiving feedback;

• Ability to quickly grasp goals and requirements from light specifications;

• Must be able to effectively & efficiently work with stakeholders spreads across many timezones;

• 3+ years of experience working in a modern commercial web development environment and shipping solid product;

• Proficiency using HTML/CSS/Javascript/AJAX;

• Solid understanding of the full web technology stack (e.g. HTTP, cookies, asset loading, caching, REST, Thrift);

• Past experience or familiarity with architectural patterns of large, high-scale web or mobile applications;

• Experience building and using continuous development environments; • Demonstrated design and UX sensibilities;

• Rigor in A/B testing, test coverage, and other web best practices;

• Analytical and strong quantitative skills, plus experience combining code and math;

• Familiar with most of the following: Microsoft Stack, Python, Node.js, Docker, AngularJS.

Perks

Ground floor opportunity with the team; shape the strategic direction of the company.

Work with sharp, motivated and passionate co-workers spread across many regions.

Rare opportunity to make real positive impact on the world!

Roles and responsibilities:-

Risurge is looking for an experienced and motivated Senior Full Stack professional to be an integral part of its Apps team. The Apps team is an essential part of the Technology team at Risurge and works on solving technical challenges related to processing, visualization and presentation of continually scaling data in an easily accessible manner on the Risurge platform. 

You will need to have hands-on experience in the latest technologies and skills like ReactJS, NodeJS, ExpressJS, PostgreSQL, Webpack, REST API etc. This role is ideal for you if you have a background in Full Stack development and are looking for the next level of career growth in a fast paced, learning based and merit driven work environment.

What we are looking for:

-Strong coding and design skills

• Good command over Data Structures & Algorithms
• The ability to produce bug-free and production grade code
• Skills we consider: React.JS, D3.Js, Node.js, Express.JS, webpack. Bootstrap, Material UI, PostgreSQL, Redis, ELK, Ansible, AWS, Docker

Key Deliverables:-

• Develop very high sense of ownership, the zeal to build scalable applications
• Develop a deep understanding of the start-up ecosystem
• Work with a performance oriented team driven by ownership and open to experiments
• Build customer facing technology product for global customers
• Design and develop end to end applications with very high quality

What we have to offer:-

• Work with a performance oriented team driven by ownership and open to experiments.
• Learn to design systems for high accuracy, efficiency and scalability.
• No strict deadlines, focus on delivering quality work.
• Meritocracy driven, candid culture. No politics.
• Very high visibility regarding which startups and markets are exciting globally.

BI Head

Exp – Minimum 5+ years

Location Kota

The prospective candidate will be a key pillar standing between business and customers, translating data findings, challenges and processes into data driven product features. S/He will work on a daily basis in a skilled and awesome cross-functional team that will be developing and maintaining the product. S/He will assist the Product Owners and Mobile app business by interpreting internal and external data, providing insights and analytical support to drive customer acquisition, retention, business process, product marketing, on-going and new initiative decisions. S/He is expected to have a holistic analytics overview of the product and all the connected databases.

-   Own the overall design and support of the BI technology environment, including information acquisition, management, warehousing and delivery solutions.

-    Promote and facilitate the development of self-service capabilities for the business in the access and reporting of business information.

-    Setting up & monitoring the Mobile app KPIs to increase the usage and customer engagement

-    Configuring analytical solutions (e.g. Google Analytics) & analyzing insights to support the mobile app product and business strategy

-    Working with management to prioritize business and information needs.

Desired Skills :

- Team handling experience is must

- Candidate should be able to understand the requirement and works accordingly

- Graduate/PostGraduate in Engineering, BS in Mathematics, Economics, Computer Science, Information Management or Statistics

- Must have at least 4+ years of total work experience, + 3 years in data analytics in any e-commerce/marketing organization.

- Prior experience in data analytics in Fintech-Lending/ B2C /Mobile commerce /e-commerce company

- Strong knowledge and experience of reporting packages like Business Objects, databases like SQL.

- Experienced in analyzing customer behavior and large datasets generated by mobile app events

- Should have strong agility, proactive, drive forward and can-do attitude

- Must have strong communication, interpersonal and analytical skill