Customer Support Executive

Role & Responsibilities

We’re hiring a Benefits Verification Specialist with 1–4 years of experience in US health insurance eligibility and benefits verification. You’ll be part of our operations team, helping verify insurance benefits for patients receiving speciality care in the U.S.

This is a full-time, in-office role based in Bangalore, with partial overlap with US hours.

Key Responsibilities:

• Perform insurance verification and eligibility checks for commercial and government payers (e.g., Medicare, Medicare Advantage, Medicaid, Managed Medicaid, VA, DoD).
• Validate coverage details including deductibles, co-pay/coinsurance, network status, referrals, prior authorization requirements, and J-code/CPT-code specific benefits.
• Contact payer representatives via phone or payer portals as needed.
• Push back on payer based on previous experience.
• Accurately document findings in internal systems.
• Collaborate with internal teams to resolve missing or mismatched data.
• Collaborate with technology teams to improve data/systems.
• Ensure timely completion of verifications with high accuracy and within defined SLAs.

Ideal Candidate

• Strong Benefit/ Insurance Verification Specialists profile
• Mandatory (Experience 1) – Must have minimum 6 months of hands-on experience in US healthcare insurance eligibility and benefits verification
• Mandatory (Experience 2) – Strong understanding of insurance types — Commercial, Medicare, Medicare Advantage, Medicaid, Managed Medicaid, HMO/PPO, VA, DoD, etc.
• Mandatory (Experience 3) – Experience in verifying deductibles, co-pay/coinsurance, prior authorization requirements, network status, and J-code/CPT/HCPCS-specific benefits.
• Mandatory (Experience 4) – Ability to accurately document benefit details and maintain data in internal systems (CRM, RCM, or EMR platforms)
• Mandatory (Experience 5) – Ability to accurately document benefit details and maintain data in internal systems (CRM, RCM, or EMR platforms)
• Mandatory (Skills) - Good communication skills (Must have calling experience to US audience for claims)
• Mandatory (Note) - Don't want post insurance verification profiles (Accounts receivables AR etc)
• Preferred (Experience) – Prior experience in specialty pharmacy, oncology, infusion therapy, or behavioral health benefit verification.

Perks, Benefits and Work Culture

• Be part of a team solving critical problems in healthcare automation
• High-ownership role in a startup culture with mentorship and fast learning
• Work closely with product and engineering teams building cutting-edge AI agents
• Contribute to improving access to care for patients across the U.S.

🏢 About MyOperator

MyOperator is a Business AI Operator helping 12,000+ brands (Amazon, Domino’s, Apollo, Razorpay) manage WhatsApp, Calls, and AI chat & voice bots through one no-code platform.

🎯 Role Overview

We’re looking for a Senior Manager – HR Operations to own HR Ops end-to-end (excluding Talent Acquisition). This role enables leadership to focus on growth by running HR systems, processes, and compliance smoothly at scale.

🧠 Key Responsibilities

• Own end-to-end HR Operations
• Manage employee lifecycle: onboarding → payroll → exits
• Handle payroll, compliance, and vendor coordination
• Own HR tech stack (Zoho People, Payroll, Sign, workflows)
• Manage HR data, audits, and reporting
• Lead a small HR Ops team and act as the ops SPOC

⚙️ What We’re Looking For

• 6–10 years in HR Operations (startup / SaaS preferred)
• Hands-on with payroll, compliance, audits
• Strong experience running HR ops independently
• Tech-savvy; Zoho experience is a plus
• High ownership, low-ego, execution-first mindset

🌱 Why Join Us

• Real ownership and decision-making power
• Direct exposure to founders and leadership
• Tech-first HR environment (no Excel chaos)
• Opportunity to scale HR systems in a fast-growing SaaS company

Job Summary:

This role is for a Senior Technology Lead to drive the strategy and execution across a portfolio of IT

applications involving product backlog management, development, production stability, staffing and

partner management including business users and customers.

Ideal candidate should have a Bachelor’s Degree preferably in IT, with about 10-15 years of experience

in software development using Microsoft ASP.Net, MVC, C#, JavaScript, Jquery and SQL Server. Prior

experience in Finance domain is preferred

Key Responsibilities and skills:

● Strong hands-on technical expertise on Microsoft ASP.Net, MVC, C#, JavaScript, Jqueryand SQL Server

● Exposure to SDLC tools, such as: Visual Studio, JIRA, Git including CI/CD and test automation

● Leading the development team in the design, development, coding, testing and implementation of IT

applications in on-prem and cloud environment.

● Proficient in the software development lifecycle and underlying processes. Exposure to Agile

methodologies is very useful

● Strong communication skills both oral and written to handle team, client and management levels

● Work with business teams in understanding and prioritizing the requirements for future releases

● Developing standards and procedures to ensure that software quality standards are met and

consistent.

● Proven track record in designing and delivering technical solutions

● Strong management experience particularly managing multiple application development teams,

including L1 and L2 support

● Confident, resourceful and transparent

About Company:

Money Honey Financial Services Pvt Ltd. is a one-stop shop for information, advice as well as transaction

execution of financial services. We offer Mutual Fund, Fixed Deposit, Govt Bonds, Public Issue of NCD,

IPO, P2P, etc.. Servicing more than 75,000 clients with the help of 150 members team.

Profile - Mean Stack Developer 

Experience - 2+ - 8Years 

Location - Indore | Full Time | Onsite 

Job Description - 

• Building interactive consumer data from multiple systems and RESTfully abstract to the UI through a Node.js backend
• Define code architecture decisions to support a high-performance and scalable product with a minimal footprint
• Address and improve any technical issues
• Collaborate well with engineers, researchers, and data implementation specialists to design and create advanced, elegant and efficient systems

Job Requirements - 

• Previous working experience as a MEAN Stack Developer for 3+ years
• B tech degree in Computer Science or similar relevant field 
• In-depth knowledge of NodeJS, ExpressJS
• Experience implementing applications using Angular 2+ versions 
• Experience creating front end applications using HTML5, Angular, LESS/SASS
• Hands-on experience with JavaScript Development on both client and server-side
• Experience with modern frameworks and design patterns, minimum three-year experience with MEAN Fullstack paradigm
• Knowledge of the following will be considered as an advantage:
• Consumer Web Development Experience for High-Traffic, Public Facing web applications
• Experience with cloud technologies also a plus
• Creating secure RESTful-based web services in XML and JSON, Javascript, JQuery
• Continuous integration (Jenkins/Hudson) and version control (SVN, Git)

Skills - Nodejs, Angular Js, Mongo DB

About Simpl 

The thrill of working at a start-up that is starting to scale massively is something else. Simpl (FinTech startup of the year - 2020) was formed in 2015 by Nitya Sharma, an investment banker from Wall Street and Chaitra Chidanand, a tech executive from the Valley, when they teamed up with a very clear mission - to make money simple, so that people can live well and do amazing things. Simpl is the payment platform for the mobile-first world, and we’re backed by some of the best names in fintech globally (folks who have invested in Visa, Square and Transferwise), and has Joe Saunders, Ex Chairman and CEO of Visa as a board member.

Everyone at Simpl is an internal entrepreneur who is given a lot of bandwidth and resources to create the next breakthrough towards the long term vision of “making money Simpl”. Our first product is a payment platform that lets people buy instantly, anywhere online, and pay later. In the background, Simpl uses big data for credit underwriting, risk and fraud modelling, all without any paperwork, and enables Banks and Non-Bank Financial Companies to access a whole new consumer market.

In place of traditional forms of identification and authentication, Simpl integrates deeply into merchant apps via SDKs and APIs. This allows for more sophisticated forms of authentication that take full advantage of smartphone data and processing power.

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We’re looking for polyglot developers who love to code. You should have >3 years of experience building high-quality products. You should have the ability to write clean code and must’ve worked on one of Ruby, NodeJS, Golang or Python

Responsibilities

1. Develop new features - build POCs, get feedback, and scale is our default mode
2. Building reusable and platform specific components
3. Translating designs and wireframes into high-quality code
4. Optimizing services for maximum performance
5. Ensure faster release cycles by managing distribution over the cloud 

Requirements

1. Hands-on experience in all aspects of software development - analysis, coding, writing tests, deployment, the works.
2. Knowledge of relational databases, SQL, ACID and distributed locking
3. Solid OOPS understanding.
4. Good exposure to building distributed systems, micro-services architecture.
5. Continuous delivery experience
6. Exposure to building platforms (not just products) would be a plus

What you need to have:

• FRONT-END iOS development in SWIFT (preferable), OBJECTIVE C using AGILE METHODOLOGY to design, develop, debug and deploy iOS Mobile applications with modern architectural practices
• Cross-functioning with our product development team wherein you’ll tackle complex tasks and transform them into intuitive, accessible and easy-to-use UI for our customers around the world
• Follow the coding guideline standards to ensure a bug free code as per industry norms.
• Complete unit testing of the code before sending it for review
• Participate in the complete agile software delivery cycle, including development, testing, troubleshooting etc.
• Participate in process improvement program to improve the overall quality of the delivery process.
• This role offers good exposure in E-COMMERCE SEGMENT with HIGHLY SCALABLE design solutions
• Min of 3 years of relevant experience in iOS app development is a must, preferably in e-commerce vertical

• Proven knowledge of iOS SDK and development on X-CODE IDE using SWIFT (preferable), knowledge of OBJECTIVE C, JAVA will be an added advantage
• Responsive Front End Designs with adaptability to various screen sizes
• Familiarity with REST web services and RESTful APIs. Knowledge of SOAP would be an added advantage
• iOS UI design principles, patterns, and best practices, preferably MVC, MVVM & MVP
• Good knowledge of SQLite, JS/JQuery for database management
• Proficiency in code versioning tools/Source Code Repositories like GIT, SVN
• Experience with offline storage, threading (AJAX), and performance tuning
• Agile/Scrum methodology using JIRA or any agile tool
• Exposure to security protocols for code, data and system
• Knowledge of the open-source iOS ecosystem, OOPs and the libraries
• A knack for benchmarking and optimization
• Familiarity with continuous integration

• Self-learner with passion for learning new technologies along with a creative problem-solving approach
• Strong communication skills (verbal & written)
• Should be adaptable to new ideas and have an out of box thinking approach
• Effective interpersonal communication skills in a highly collaborative team environment

• 3-5 years of relevant experience
• B.E/ B. Tech/ M. Tech in Computer Science/ Electronics Communication/ IT engineering
• M.Sc. (Computer Science or IT)/ MCA from a reputable institute
• Good communication in written and spoken English

• Designing emailers, social media (LinkedIn, Facebook, Instagram) posts
• Creating blog headers and blog images
• Working with content creator and content writer to plan and deliver the weekly tasks
• Coming up with creative ways to showcase the message given by content writers and creators
• High-quality and attention-grabbing images that grab the users’ attention and improving the brand’s credibility
• Visually compelling infographics that present valuable information about the company in a compelling way
• Quoting graphics that reflect the vision and message of the brand, enabling followers to relate and build a relationship with the business
• Being the single point of contact for all the graphic design needs in the product

Desired Candidate Profile

• Minimum 1-2 years of experience in graphic designing using various tools
• Hands on experience in Adobe Illustrator, Photoshop
• Hands on experience in various tools (After effects, Premiere pro)
• Ability to work methodically and meet deadlines
• Portfolio of illustrations or other graphics
• Excellent communication skills
• Ability to design and develop graphics and various graphical content to connect with the audiences that are most relevant to us, in a way that’s relevant for them and ensuring the communication is specific and meaningful
• Abilities to balance the WOW (be noticed), HOW (engage and educate) and NOW (drive action) of content marketing
• An undistracted mind, an aspiration for holistic growth, humility, discipline, clear and adequate communication and self confidence to learn and do anything    

We are looking for a motivated professional who is responsible for performing software verification of Web Application as per the defined standards & procedures.

Skill Set

Primary

• Development and testing of Hardware interfaces & Embedded Software applications.

• Development and testing of network interfaces like Wi-Fi, Bluetooth, Ethernet, USB etc.

• Understand software requirements and architecture specifications to perform testing

activities like authoring of scripts and writing manual test case, execution & creating test reports etc.

• Automation testing experience in Linux embedded application, Linux device drivers, API testing and testing networking tools and utilities.

• Candidate should have good experience in testing of Web Application and Websites

• Hands-on experience in providing innovative solutions to Automate Web/Windows/iOS applications.

• Extensive experience with Test Automation tools such as Selenium, VSTS Coded UI.

• Working knowledge of software IDEs and debugging tools (i.e., Visual Studio/.NET etc.)

• Hands on experience in developing Test Automation Harnesses/Tools

• Proficient in different scripting languages such as Perl, Python, PowerShell.

• Good knowledge in testing windows .NET embedded applications and API testing.

• Conduct code reviews, with constant quality code review feedback for the code written by software developers.

• Well versed with Cloud architecture and deployment with Microsoft Azure (preferred) / Amazon Web Services.

• Well versed with Testing/QA concepts with good knowledge of Manual Testing is must.

• Strong analytical skills to be able to translate from system requirements and use cases to detailed test cases.

• Familiar with setting up of test environment for V&V activities.

• Good knowledge in Databases and constructing SQL commands.

• Collaborate with developers and QA leads to improve testability, automation, and tools.

• Participate in Test Planning, system test strategy, methodology, and creation of system integration test cases and make them traceable back to the system requirements, feature lists and design documents.

Additional

• Good knowledge in Data Analytics Testing

• Plan test schedules or strategies in accordance with project scope or delivery dates.

• Prior experience of Performance or Security testing will be a plus.

• Prior experience of designing fixtures to test hardware integration will be a big plus.

• Prior Experience with managing big documentation to meet FDA or regulatory requirement will be a plus

Soft Skills

• Excellent documentation and Written/Verbal communication skills.

• Must be flexible, independent and self-motivated