- Managing a team of representatives offering customer support.
- Overseeing the customer service process.
- Should be able to resolve queries over the calls or have experience in Outbound or Inbound process.
- Good to have experience in Service/Product Support.
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We are seeking experienced and dynamic Team Leaders or Specialists with a strong background in team management within the insurance industry. The ideal candidate should have a minimum of 5 years of experience in BPO, KPO, or international campaigns, with at least 1-2 years of experience as a Team Leader for Backend operations or Non-voice processes in an insurance service provider organization.
Skills Required:
- In-depth knowledge of insurance processes and regulations
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Proficiency in data analysis and reporting
- Ability to handle complex insurance claims and resolve customer issues efficiently
- Familiarity with insurance software and CRM systems
- Strong problem-solving and decision-making skills
- Ability to work effectively in a fast-paced and high-pressure environment
- Attention to detail and accuracy in handling insurance-related tasks
- Experience: Minimum 5 years with 1-2 years as Team Leader on papers
- Work Location: ReSource Pro Operational Solutions Private Limited | Karle Town, adjacent to Manyatha Tech Park, Nagawara, Bengaluru
- Work Days: Monday to Friday (5 Days Working from Office) Shifts: Regular and Night Shift
- Compensation: Competitive salary package (based on interview feedback)
- Notice Period: Immediate joiners preferred (notice buyout and relocation support provided) Candidates on notice will be provided with weekend slots for interviews based on interviewers' availability.
Karnival is expanding the team! You wanna be a part?
Who are we?
Karnival is a dedicated team of passionate individuals, We are an innovative focused - rapidly growing organization, working in Retail Technology, Customer Experience and Martech space empowering 100 + clients across USA, India, UAE,GCC, Europe & LATAM providing cutting-edge solutions to E-commerce, Physical Retailers, and D2C brands.
We are looking for smart customer support professionals with prior experience in Technical support for enterprise-grade products. This position is Ideal for someone who has a customer-first attitude and knows how to ask the right questions to identify underlying problems faced by customers. This role will test your skill of getting things done by involving relevant people across functions and resolving the issue as a team.
Our Customer Success team guides and works closely with global clients from across the industries. Your role here is not limited to addressing the queries but also to forming a relationship of trust with the Clients, foreseeing issues and creating an expert-level solution with the most agility.
We are looking for someone who has :
- Mandatory 1+ years of customer-facing role in SaaS environment.
- Ability to forge a strong relationship with the clients and to maintain rapport.
- Ability to articulate technical aspects of our product to even the non-technical people.
- Passionate about technology & advocate for Innovations.
- Strong Time Management and client management skills.
- Excellent communication/ presentation skills.
- Diligent in documentation & notes-taking.
Responsibilities :
- Identifying and reporting issues/bugs in products and translate them into problems by identifying the root cause wherever possible
- Align with the Tech team on feasibility checks for any product requirements according to the client's needs.
- Testing of the new products, gathering feedback from customers, and sharing the same with the involved stakeholders for continuous improvement.
- Proactively involved in Customer portfolio management to understand/tap upselling and cross-selling opportunities.
- Involve in product demonstration by working along with the sales team for lead conversion.
- Smooth onboarding of the clients into the system by providing all forms of Implementation & technical support needed.
- Create a knowledge base by preparing high-quality and interactive User Instructions, FAQs and other repositories to help customers
- Timely upgradation / Revision of Documents /Instruction Manuals to meet the applicable standards to enhance our Knowledge base portal.
- Identify expansion opportunities for Sales to drive account growth.
Incase of interest write back with your CV to vinutha.s karnival.com
The Client Support Intern will be responsible for assisting clients and providing support with their technical needs, answering client inquiries via email and phone, and resolving client complaints in a timely manner. As a hybrid role, this internship position will be located in Dubai but some work from home is acceptable.
Job Description:
The Technical support analyst is responsible for troubleshooting & fixing the application & technical issues for our Clients with an exp. of around 0 - 2 yrs experience.
Technical Support analyst must be able to assure complete Client satisfaction through all stages of the operations process. Must be able to establish and maintain strong relationships throughout the business process.
Key Responsibilities:
• Proactively connected with Clients.
• Resolving Technical issues in a timely manner.
• Training and educating Clients on our Products & Solutions.
• Assisting Software Engineers on issues.
• Providing feedback on product development in a timely manner.
• Auditing error Plans to reduce rework with the aim of providing Scalable Products.
Skills and Specifications:
• Excellent Communication & Analytical Skills.
• Willing to work on US shift (Voice Process)
• Interpersonal Skills with a great attitude.
• Good Knowledge if Enterprise Applications, Systems & Technologies.
• Self-motivated; demonstrating the ability to achieve the Client satisfaction with minimal supervision
• Comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding Client base.
• Organized, flexible and multitasking.
- • Persistent with a team attitude.
Job Description :
• The Primary Task Of A BPO Executive Is To Handle Calls From Customers Or Clients And Provide Them With A Solution To Their Queries • She Must Show The Willingness To Learn New Things Every Time And Then • Giving A Resolution To The Customers Or Clients Should Be The Whole And Sole Responsibility.
Note : Night Shift
Time : 6:30PM - 4:30AM
Fluent english is must
Need Excellent Communication skills
Location- Thane,Mumbai. (Work From Office Job)
Week off - Any 2 Rotational week off.
Masters India is a licensed GST Suvidha Provider (GSP) appointed by Goods and Services Tax Network (GSTN), a Government of India enterprise. As of now, Masters India comes under top 5 GST Suvidha Provider which was appointed by GST Council of India. The company aims is to build intuitive software solutions for complex problems faced by businesses across the globe. We are fulfilling our mission by offering tax and financial automation products to enterprises.
Masters India –A Family Business Spanning Decades. We are part of a business group established by Shri Chandra Prakash Agrawal in 1978. Mr Agarwal established the second copper melting plant in Delhi and since then, we have continuously grown. Masters India was established in 1999 and presently, manufactures aluminium wire rod, sheet and foil. Family has manufacturing facilities in Delhi, Rajasthan and Maharashtra. We also have operations in Healthcare, Hospitality and IT sector.
Key Responsibilities:
- Onboard enterprise customers for solutions delivered by Masters India.
- Project Manager for integration projects undertaken for enterprise customers.
- Maintain highest standards of customer support to be provided
- Follow up for resolution with DEV/QA team on the issues raised by the customer.
- Continuous customer success approach with zero attrition to be ensured
- Filing GST Returns for enterprise customers
- Providing Reconciliation Statement to the clients.
- Resolving queries related to E-invoice and EWB for clients
Required Skills:
- Should have highly developed all round interpersonal skills. ·
- Should have impeccable communication skills. ·
- Excellent communication, presentation, networking and negotiation skills.
- Customer service oriented with a positive, well-motivated attitude. ·
- Conscientious, hard-working and driven mindset to improve sales and activity performance beyond targets.
Founded by IIT, Madras and Georgia Institute of Technology alumnus, this 9 year old company is fully remote with team members spread across India and the US. Over 27,000 merchants from around 100 countries are using its software to create optimized shopping experiences for their customers.
What you will do:
- Handling customer conversations through email and chat desk and especially in a global context
- Delivering a world-class experience and derive immense pride and satisfaction in helping people succeed
Desired Candidate Profile
What you need to have:- Familiarity with HTML and CSS
- Proficiency with web applications and technologies
- Excellent verbal and written communication skills
What you will do:
- Coordinating with internal (operation, sales) and external stake holders (Client POC)
- Ensuring that customers receive the quickest service possible
- Assisting representatives in handling disappointed customers
- Determining a course of action to resolve customer problems
- Training newly hired customer service representatives
Desired Candidate Profile
What you need to have:- Graduates from tier 1/2 engineering / management colleges
- 3-5 years of experience in B2B Client Servicing
- Proven track record of handling escalations
- Team handling and monitoring capabilities
- Ability to adapt quickly to a new environment