Customer Support Executive

Job Requirements:

Intermediate Linux Knowledge

• Experience with shell scripting
• Familiarity with Linux commands such as grep, awk, sed
• Required

Advanced Python Scripting Knowledge

• Strong expertise in Python
• Required

Ruby

• Nice to have

Basic Knowledge of Network Protocols

• Understanding of TCP/UDP, Multicast/Unicast
• Required

Packet Captures

• Experience with tools like Wireshark, tcpdump, tshark
• Nice to have

High-Performance Messaging Libraries

• Familiarity with tools like Tibco, 29West, LBM, Aeron
• Nice to have

Job Duties and Responsibilities:

• Technical Leadership:
• Provide technical leadership by guiding and mentoring software engineers in creating robust and scalable solutions.
• Lead the recruitment process to identify and onboard top-tier engineering talent.
• Foster a culture of continuous learning and growth within the technical team.
• Architectural Vision:
• Collaborate closely with engineering leadership, senior technical stakeholders, and product managers to shape the architectural vision and ensure alignment with business goals.
• Actively participate in code reviews and technical design discussions and contribute hands-on expertise to development efforts.
• Drive the evolution of development processes, establish meaningful metrics, and cultivate a team culture emphasizing technical excellence.
• Lead POCs and technical evaluations
• Hands-on Technical Involvement:
• Demonstrate deep technical involvement through direct contributions to the codebase, technical design discussions, and the development of domain expertise.
• Utilize your extensive experience to guide the team in developing large-scale distributed systems, employing languages such as Java, Python, C++, Ruby, Go, or JavaScript.
• Process Evolution and DevOps:
• Innovate and evolve development processes to enhance efficiency and agility.
• Leverage a background in DevOps to oversee the operational aspects of widely deployed SaaS products.
• Implement and optimize CI/CD environments for seamless software delivery.

Must-Have:

• Managerial and Technical Expertise:
• Possess 3+ years of managerial experience and a solid 10+ years of professional experience in software engineering.
• Demonstrate prior success in leading and growing cross-functional development teams of 10-20 individual contributors.
• Software Delivery Excellence:
• Proven track record of delivering high-quality software within tight deadlines, emphasizing agility in a collaborative and cross-functional environment.
• Technical Proficiency:
• Hands-on experience developing and designing large-scale distributed systems using languages like Java, Python, C++, Ruby, Go, or JavaScript.
• DevOps and SaaS Background:
• Background in DevOps with experience in the operation of widely deployed SaaS products.
• Communication and Organization:
• Exceptional organizational skills and effective interpersonal, verbal, and written communication skills.

Nice to Have:

• CI/CD and Cloud Platform Experience:
• Previous experience in designing CI/CD environments.
• Familiarity with Google Cloud Platform, Amazon Web Services, or equivalent cloud platforms.
• Data-Driven Decision Making:
• Demonstrated experience using data to measure success, drive improvements, and inform strategic decisions.
• Global Team Collaboration:
• Previous experience working on geographically dispersed teams.

Responsibilities

• The employee will be Spocsperson for all back office activities for one of our client
• Responding to queries via mail and inbound calls.
• Generating bulk offer letters and salary slips and sending them on mail
• Documentation , updating of details and onboarding of received data in master file.
• Verification of bank details.
• Sharing and maintaining database of Esic and PF to employees.
• Updating Nominee details and family details of employees
• Any other back office and data maintenance activities as required in future.
• Payroll Data Sheet Maintenance where verifying the attendance and salary details including its ESIC , PT , PF Calculation etc.

Key Skills Required

• Excellent hands on practice on working on Ms Excel
• Excellent knowledge of Pivot Table , Vlookup , Conditional formatting etc and shortcut key formulas
• 30 -40 wpm per minute typing skills are mandatory
• 1 -2+ years’ experience as database management or MIS Executive
• Candidates who have experience in customer service while maintaining database and working on excel will be preferred
• Satisfactory communication skills in English to respond queries on mails.
• Person who is dedicated towards his work and understand his duties

Job Location – Paldi , Ahmedabad

Salary – 15000-20000

• Degree in Computer Science.
• 3-10 years of experience as a full stack developer.
• Must have proficiency with fundamental front-end languages such as Java, Nodejs and React JS.
• Familiarity with database technology such as MySQL, Oracle, and MongoDB.
• Excellent verbal communication skills.
• Very Good problem-solving skills.

• Designing, coding and production support of the feature.
• Designing user interactions on web pages.
• Developing back-end website applications.
• Creating servers and databases for functionality.
• Ensuring cross-platform optimization for mobile phones.
• Ensuring responsiveness of applications.
• Working alongside graphic designers for web design features.
• Seeing through a project from conception to finished product.
• Designing and developing APIs.
• Meeting both technical and consumer needs.
• Staying abreast of developments in web applications and programming languages.
   

Your role as a designer is to solve UX problems with design in collaboration with a team on multiple verticals and to focus on designing the user interface based on research, user flow, and wireframing. A key element of your role is to get requirements from stakeholders and communicate the designs to stakeholders, designers, and developers, and collaborate with them.

Responsibilities:

• Translate business requirements and user stories into effective designs.
• Create UX specifications, Personas, Storyboards, Scenarios, and Flowcharts.
• Identify creative ways to solve UX problems.
• Plan the look and feel of websites, web apps, and mobile apps, from the layouts, menus, and drop-down options to the colors and fonts.
• Communicate design and interaction ideas effectively by creating wireframes and Prototypes.
• Create Pattern Library and Style Guide for the projects.
• Collaboration with designers and developers to create intuitive, user-friendly apps and websites.
• To Identify, analyze and diagnose UX and UI flaws in design.
• Mentoring Junior UX UI designers and improving internal processes.

Requirements:

• Minimum 2+ years of experience.
• Can lead and drive younger UX UI designers.
• A strong portfolio of UX UI design works on both the web and mobile platforms.
• Experience working with tech development teams.
• Good communication skills and the ability to clearly articulate your ideas, designs, and suggestions to Stakeholders and the Team.
• A strong team player who can work effectively with multiple stakeholders.
• Strong working knowledge of Figma.
• Familiarity with other design software and technologies (such as Adobe XD and Adobe Creative Suite etc. ).
• A keen eye for aesthetics and details.

We are looking for a Java Developer with experience in building high-performing, scalable, enterprise-grade applications.

You will be part of a talented software team that works on mission-critical applications. Java developer roles and responsibilities include managing Java/Java EE application development while providing expertise in the full software development lifecycle, from concept and design to testing.

Java developer responsibilities include designing, developing and delivering high-volume, low-latency applications for mission-critical systems.

• Contribute in all phases of the development lifecycle
• Write well designed, testable, efficient code
• Ensure designs are in compliance with specifications
• Prepare and produce releases of software components
• Support continuous improvement by investigating alternatives and technologies and presenting these for architectural review

• BS/MS degree in Computer Science, Engineering or a related subject
• Proven hands-on Software Development experience
• Proven working experience in Java development
• Hands on experience in designing and developing applications using Java EE platforms
• Object Oriented analysis and design using common design patterns.
• Profound insight of Java and JEE internals (Classloading, Memory Management, Transaction management etc)
• Excellent knowledge of Relational Databases, SQL and ORM technologies (JPA2, Hibernate)
• Experience in the Spring Framework
• Experience as a Sun Certified Java Developer
• Experience in developing web applications using at least one popular web framework (JSF, Wicket, GWT, Spring MVC)
• Experience with test-driven development