Customer Support Executive

Position Requirements: 

•    A minimum of 4-5 years of work experience in software development/engineering projects
• High proficiency in Python language programming (Basic & Advanced)
•    Proficiency in web-based development (HTML, Javascript, Flask Python Microframework)
•  Proficiency in Linux bash scripting; Windows batch scripting
• Experience in interfacing python tools with relational databases – At least 2 of these (MySQL, Oracle, SQL Server, Postgress)
• Experience with software configuration management tools: git (preferred); Rational Clear Case or SVN-Subversion
• Project experience in Microsoft Office tools automation (Excel/VBA, Outlook, ODBC)
• Result oriented with a focus on product quality and customer satisfaction 
• Team player, open communication, and ability to work with the international team 
• Excellent Communication skills
• Good knowledge of 5G & LTE network architecture and network optimization - Optional

Plan and execute all digital marketing, including SEO/SEM, marketing database, email, social media and display advertising campaigns Design, build and maintain our social media presence Measure and report performance of all digital marketing campaigns, and assess against goals (ROI and KPIs) Identify trends and insights, and optimize spend and performance based on the insights Brainstorm new and creative growth strategies Plan, execute, and measure experiments and conversion tests Collaborate with internal teams to create landing pages and optimize user experience Utilize strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points Instrument conversion points and optimize user funnels Collaborate with agencies and other vendor partners Evaluate emerging technologies. Provide thought leadership and perspective for adoption where appropriate

Masters India is a licensed GST Suvidha Provider (GSP) appointed by Goods and Services Tax Network (GSTN), a Government of India enterprise. As of now, Masters India comes under top 5 GST Suvidha Provider which was appointed by GST Council of India. The company aims is to build intuitive software solutions for complex problems faced by businesses across the globe. We are fulfilling our mission by offering tax and financial automation products to enterprises.

Masters India –A Family Business Spanning Decades. We are part of a business group established by Shri Chandra Prakash Agrawal in 1978. Mr Agarwal established the second copper melting plant in Delhi and since then, we have continuously grown. Masters India was established in 1999 and presently,   manufactures   aluminium   wire   rod,   sheet   and foil. Family   has manufacturing facilities  in Delhi, Rajasthan and Maharashtra. We also have operations in Healthcare, Hospitality and IT sector.

Key Responsibilities:

1. Onboard enterprise customers for solutions delivered by Masters India.
2. Project Manager for integration projects undertaken for enterprise customers.
3. Maintain highest standards of customer support to be provided
4. Follow up for resolution with DEV/QA team on the issues raised by the customer.
5. Continuous customer success approach with zero attrition to be ensured
6. Filing GST Returns for enterprise customers
7. Providing Reconciliation Statement to the clients.
8. Resolving queries related to E-invoice and EWB for clients

 

• Should have highly developed all round interpersonal skills. ·
• Should have impeccable communication skills. ·
• Excellent communication, presentation, networking and negotiation skills.
• Customer service oriented with a positive, well-motivated attitude. ·
• Conscientious, hard-working and driven mindset to improve sales and activity performance beyond targets.

Industry: IT Software

Experience: 1-3 yrs.

Title: Dotnet Developer

Location:  Indore (MP)

Job type: Full Time

Position Type: Permanent

Visit us: http://www.processmaster.in">www.processmaster.in

 

Requirements

• Dynamic Engineers / Graduate and Post Graduates in CS/IT stream.
• Extremely fluent in C# .net frame works (4.0/4.5), SQL Server 2014, ADO .net, LINQ/Entity Framework, Win-forms, XML, WCF/WPF
• Experience in database design, functional design
• Effective Problem solving skills while dealing with tough scenarios during development phase.
• Excellent communication skills and quick learner of new technology
• Maintaining and supporting multiple projects and deadlines
• Prior experience in windows application or ERP Products
• Experience in MVC Architecture would be an added advantage

Responsibilities

• Participating in detail level of coding, code walk through and unit testing of development of windows application.
• Research and Evaluate Software related technologies and product
• Participating in generating technical documentation of product and package
• Maintain existing software systems by identifying and correcting software defects
• Will be responsible for completing the project in timeline
• Candidate should enjoy working in challenging environment and have enthusiasm and ambition to develop and complete the projects to highest standards.

Career Advancements

• Job with growth opportunities within a stable B2B company
• Pleasant working environment with motivated people
• Extra Benefits

Under the direct supervision of a school psychologist or credentialed school counselor. Provides counseling and mentoring services to pupils and parents. Uses counseling and consultation techniques to promote pupil motivation and adjustment to school. Community and home environments.

ESSENTIAL DUTIES:

1. Implements the philosophy, goals policies and objectives of Trilingual Kids.

2. Assists teachers in creating a flexible program and classroom environment which enhances individual growth.

3. Assists teachers in motivating pupils to develop the skills and attitudes which promote the acquisition of knowledge and participation in a democratic society.

4. Provides services to pupils through consultation, individual and group counseling, and classroom involvement.

5. Assists teachers in using the principles of behavior management and other useful techniques in the classroom.

6. Assists pupils in making academic progress consistent with their abilities.

7. Mentoring pupils and their parents regarding matters relating to learning attitude.

8. Assists the psychological in the preparation of assessments.

9. Screens children for possible Attention Deficit/Hyperactive Disorder (ADHD).

10. Assesses the counseling needs of identified special education children and develops and implements appropriate IEP goals and objectives.

11. Attends IEP meetings when appropriate.

12. Performs other related services as assigned.

13. Establishes effective rapport with pupils and school personnel.

14. Assists pupils in effecting a smooth transition between school and home, and between school levels.

REQUIRED QUALIFICATIONS:
1. Bachelors Degree.

· 2 to 3 years hands-on Software Development experience · Proven working experience in Java development · Hands on experience in designing and developing applications using Java EE platforms · Object oriented analysis and design using common design patterns. · Profound insight of Java internals (Class loading, Memory Management, Transaction management etc) · Excellent knowledge of Hibernate, SQL, JPA, Git, jQuery, JSP, REST Api. · Experience in the Spring Framework with Spring boot and Spring Security. · Contribute in all phases of the development lifecycle. · Write well designed, testable, efficient code · Prepare and produce releases of software components · Support continuous improvement by investigating alternatives and technologies and presenting these for architectural review.

You'll be responsible for...

Identifying, qualifying and prospecting new clients.
Coming up with creative solutions for prospecting.
Responding to inbound requests and executing sales strategies to close and/or upsell.
Educating new clients on the platform’s features and functionality.
Developing and maintaining relationships with a robust client base of clients’ onboarding process moving forward.
Advising clients on the most effective way to use the platform.
Working across teams within the company as an advocate for your clients to make sure they are getting everything they need to succeed.
Collaborating with account management, support and sales teams to update the status on all accounts.
Updating CRM to track all correspondences and updates from the clients.


What you'll need...
Solid sales qualification experience, utilizing a consultative mindset.
Ability to pick up, learn and quickly become knowledgeable in SaaS tech concepts.
You must have a passion for the online & mobile advertising industry – one of the fastest-growing industries on earth!
Exceptional interpersonal communication and presentation skills.
Outgoing, positive and energetic personality.
Experience with a data-driven strategy.
Bachelor’s degree - MUST.
Proactive approach – MUST.
1-2 years’ experience in the online industry - the MUST and Mobile industry a plus.
Experience with HubSpot – an advantage.
English - MUST

Roles and responsibilities include but not limited to: Achieving monthly and quarterly set targets Negotiating contracts and packages Introducing new products Maintaining professional client relationship to grow and sustain business Key point of contact for client to answer queries and offer tech/commercial advices

Role Description: Senior Hana Developer Scope of Tasks: Skill - Senior HANA developers( with Java experience 4-5 years) Consultants per Role: 1