Customer Support Executive

About Craft My Plate

Craft My Plate is on a mission to transform how people plan and enjoy food at small to mid-sized gatherings.Our dynamic platter system lets users customize menus, adjust for guest count, and receive high-quality convenience on-time.

With strong early traction, a scalable ops model, and a category-defining product, we are building the most loved brand in the bulk food delivery space.

Role Overview

As our Culinary Product Lead, you will drive the vision, structure, and execution of the core operations. t’s a strategic and operational product role that combines customer satisfaction, pricing logic, kitchen coordination, and its operations. You’ll translate customer needs into delightful, scalable platter offerings, and ensure that what we promise is what we deliver — efficiently and profitably.

This role sits at the intersection of product, culinary, and operations, working with the founders, kitchen team, data analysts, and operations teams.

Key Responsibilities

🧠 Platter Design & Menu Innovation

• Create modular platter structures across cuisines (North Indian, South Indian, Pan-Asian, etc.) based on consumption trends, price brackets, and guest count patterns.
• Define item combinations that balance taste, texture, variety, and cost-effectiveness.
• Regularly introduce new dishes, festive menus, and experimental platters while ensuring operational feasibility.

📐 Portion Planning & Pricing Strategy

• Build logic for portion sizes per dish, per guest, and per meal occasion.
• Develop scalable pricing structures that are intuitive for customers and profitable for the business.
• Conduct competitive analysis across catering and dine-in menus to find sweet spots in price-value.

💸 Food Costing & Profitability

• Work with procurement and kitchen leads to map real-time ingredient costs.
• Continuously improve Gross Margin per platter through smart substitution, waste reduction, and batch efficiencies.
• Track and optimize per-order kitchen production cost vs customer pricing.

🔁 Customer Feedback & Menu Optimization

• Set up a feedback loop to track post-delivery satisfaction by item and platter.
• Analyze cuisine-wise drop-off rates, reorder trends, and complaints to make menu decisions.
• Own A/B testing of new dishes, customizations, and pricing packages.

🍳 Kitchen Collaboration & SOP Building

• Work with the culinary team to document SOPs for plating, portioning, packaging, and delivery time prep.
• Define how new dishes should be produced to ensure consistency across different chefs and time slots.
• Standardize kitchen production playbooks across categories to reduce dependency on individual cooks.

📦 Fulfillment & Delivery Readiness

• Collaborate with packaging & delivery teams to ensure platters are dispatched in a way that preserves quality and presentation.
• Solve for real-world issues like gravy spillage, soggy items, hot/cold mix-ups, and last-mile timing.
• Define item “deliverability” score during product design.

📊 Insights & Decision-Making

• Use data from orders, costs, feedback, and ops to define what goes on the menu.
• Build dashboards with analyst support for real-time menu performance tracking.

Ideal Candidate

• 3 – 8+ years of experience in F&B innovation, culinary product strategy, or kitchen operations
• Strong understanding of menu design, item selection, and cost-volume-profit analysis
• Has worked closely with chefs or kitchen teams in high-volume environments (cloud kitchens, catering, QSR, or hospitality)
• Passionate about food — understands flavor, customer preferences, and product-market fit for meals
• Analytical thinker who loves solving taste-cost-ops tradeoffs with scalable systems
• Comfortable rolling up sleeves to walk the kitchen floor, try the food, tweak the portions, and talk to delivery staff

Bonus Points For

• Experience in startups or early-stage ventures
• Exposure to delivery-first businesses (Zomato, Swiggy, cloud kitchens, etc.)
• Culinary education or professional kitchen exposure
• Working knowledge of cost sheets, food costing software, or ERP tools

What You’ll Get

• A seat at the table to define what India eats during life’s most memorable moments
• Opportunity to work across disciplines — food, tech, logistics, and design
• Competitive salary with potential for equity (ESOPs)

• Fast-paced, execution-first culture with direct access to the founding team

Greeting from DevCare Solutions!!!

 Job Description:

•          Minimum 1+ years relevant experience in non-IT process.

•          Experience with recruitment and selection processes for Non-IT Positions.

•          Excellent communication skills with the ability to assess a candidate’s viability for a position

•          Utilize various sourcing methods to identify and attract potential candidates for non-technical roles.

•          Previous experience in healthcare jobs

About us:

Devcare Solution is a place where a best-in-class working environment, professional management, and opportunities to learn exist bundled with exceptional rewards. It is ready to take more on board for all those who deserve a dream career. The team is full of good spirits complimenting each one's brilliance at workplace. Needless to say about the interesting projects, you for sure will gain an enriching positive experience every moment.

Name of the company: DevCare Solutions

Year of establishment: April 19th, 2005

Company address: No 4, Ram complex, Padasalai Street, Urapakkam, Chennai 603210

It's Complete US Shift – Onsite

Shift Timing will be 7.00pm to 4.00am IST

Cab: Pick and Drop Available

Dinner will provided in the company

www.devcare..com

Responsibilities

• Preferred 1-3 years experience as Laravel Developer.
• Proven experience using PHP framework Laravel
• Troubleshooting issues in the implementation and debug builds.
• Writing server-side web application logic, back-end components, connect the application with other web services & support the front-end developers.
• Ability to perform UI/backend tests to optimize performance.
• Guide and Mentor other developers
• Hands-on experience in building and integrating API.
• Hands on experience in backend and frontend technologies.

Requirements:

• A degree in programming, computer science, or a related field.
• Excellent knowledge of PHP MVC architecture and OOP programming style.
• Proficiency in HTML and JavaScript.
• Knowledge of database design and querying using SQL.
• Practical experience using the MVC architecture.
• A portfolio of applications and programs to your name preferred.
• Must be able to fix bugs and errors and develop scalable apps
• Problem-solving skills and critical mind set.
• Ability to lead teams.
• Ability to work individually and handle clients.

We are looking for a good JavaScript developer who is proficient with React.js. Your primary focus will be on developing user interface components and implementing them following well-known React.js workflows (such as Flux or Redux). You will ensure that these components and the overall application are robust and easy to maintain. You will coordinate with the rest of the team working on different layers of the infrastructure. Therefore, a commitment to collaborative problem solving, sophisticated design, and quality product is important.

Requirements

• 3+ years of experience in React JS and Redux
• Expert in React.j, ideally using TypeScript language extensions
• Good understanding of JavaScript Design Patterns
• Good experience writing front-end test cases
• Exposure in React Native is preferred.
• HTML5, CSS3 and Responsive web design are mandatory
• Exposure to Scrum methodology and XP technical practices such as unit testing, pair programming, test-driven development, continuous integration or continuous delivery
• Self-motivated, fast learner, detail-oriented, team player and a sense of humour

We have hiring for Full stack developer. 

Experience in Angular version 6 & above.

Other skills-

1. Front End Developer - Including Angular
2. Back End Developer with ASP.Net MVC
3. Back End Developer with Azure or MS Core
4. Project based experience
5. HTML
6. CSS
7. Bootstrap
8. Javascript

Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model

● Thorough understanding of React.js and its core principles

● Experience with popular React.js workflows (such as Flux or Redux)

● Familiarity with newer specifications of ECMAScript

● Experience with data structure libraries (e.g., Immutable.js)

● Knowledge of REACT tools including React.js, Webpack, Enzyme, Redux, and Flux.

● Experience with user interface design.

● Knowledge of isomorphic React is a plus

● Familiarity with RESTful APIs

Cayzen India is working on several software as a service (SAAS) startup ideas for both internally funded startups as well as customers who like leveraging the latest technologies to simplify their business. We are building a startup team in India that is on par with our US team in the quality of talent and challenging work. We are not looking to grow numbers or bodies, we are looking for quality talent with solid engineering fundamentals and inquisitive mind for tough problems.

We are looking to add a full stack developer and data gurus to our team.

Position Responsibilities:

• Good understanding of Agile Scrum in a fast-paced environment
• Develop quality software using the latest full-stack software tools primarily.Net and JavaScript with cloud and mobile as the core
• Experience in building and deploying enterprise-level web-based applications and complex business processes
• Familiar with automated testing and continuous integration methods.
• Build documentation of both business requirements & technical solutions
• Strong architecture and design skills to design or understand design for complex multi-tiered applications
• Ability to understand business requirements and design systems accordingly
• Ability to build working prototypes early in the development life cycle & validate business requirements
• Manage/contribute offshore delivery of projects–ensure on-time delivery, and anticipate and flag potential issues ahead of time
• Ability to mentor development teams in complex technical aspects of applications and guide them through various solutions
• Ability to lead technical reviews of the project, identify potential problems and resolve them

Qualifications and Technical Skills:

• B-Tech/M-tech/MCA
• 3-5 years of experience in building commercial software with.Net framework
• Strong skills in programming with C# ASP.Net/ MVC
• Experience with JavaScript/ jQuery / Angular JS / React  or other similar JavaScript frameworks.
• MS SQL Server / Big Data
• WebServices / Rest/ WCF/WebAPI

Benefits

Cayzen India offers above industry benefits and a startup culture with a small and high talent team. The benefits are above the current industry levels and are open to consideration for the right candidate. The benefits also include being part of a startup team and having the equity and leadership role as the team grows.

We are seeking a new Graphic Designer to join our team. You will be designing a wide variety of things across digital and offline media. To be successful in this position, you’ll be a self-starter, capable of delivering brilliant creative ideas, and show amazing attention to detail.

Responsibilities

• Planning concepts by studying relevant information and materials.
• Illustrating concepts by designing examples of art arrangement, size, type size and style and submitting them for approval.
• Preparing finished art by operating the necessary equipment and software.
• Coordinating with outside agencies, art services, web designer, marketing, printers, and colleagues as necessary.
• Contributing to team efforts by accomplishing tasks as needed.
• Communicating with clients about layout and design.
• Creating a wide range of graphics and layouts for product illustrations, company logos, and websites with software such as Photoshop.
• Reviewing final layouts and suggesting improvements when necessary.

Requirements

• Bachelor’s degree in graphic design or related field.
• Experience as a graphic designer or in a related field.
• Demonstrable graphic design skills with a strong portfolio.
• Proficiency with required desktop publishing tools, including Photoshop, InDesign Quark, Illustrator, Affinity Designer.
• A strong eye for visual composition.
• Effective time management skills and the ability to meet deadlines.
• Able to give and receive constructive criticism.
• Understanding of marketing, production, website design, corporate identity, product packaging, advertisements, and multimedia design.
• Experience with computer-aided design.