Customer Support Executive

JOB DETAILS:

Job Role: Procurement Manager

Industry: FMCG

Function: Procurement & Supply chain Management

Work Mode: ONSITE

Working Day: 5

Salary: Best in Industry

Experience: 7-10 years

Location: Gurgaon

Required Skills: Handling Procurement

Criteria:

• Proven experience in procurement within Cosmetics, Baby Care, or Personal Hygiene categories
• End-to-end procurement ownership (raw materials, packaging, finished goods)
• Strong experience in vendor sourcing, evaluation, onboarding, and negotiations
• Ability to manage pricing, MOQs, lead times, credit terms, and SLAs
• Hands-on experience in cost optimization and supplier consolidation
• Strong knowledge of quality, compliance, and regulatory standards (BIS, FDA, ISO, GMP)
• Strong capability in costing, BOMs, MIS, procurement KPIs, and analytics
• Excellent stakeholder management across supply chain, R&D, and marketing

Preferred but Expected 

• Experience in D2C or new-age startup environments
• Exposure to fast-paced, scale-up operations
• Experience managing inventory planning and obsolescence control

Description

Job Title: Procurement Manager – Cosmetics, Baby Care & Personal Hygiene

Role Overview

We are looking for a Procurement Manager with strong experience in Cosmetics, Baby Care, and Personal Hygiene categories, preferably from new-age D2C startups. The role will manage end-to-end procurement, vendor partnerships, cost optimization, and compliance, supporting fast-paced product launches and scale-up operations.

Key Responsibilities

Strategic Sourcing & Procurement

• Lead end-to-end sourcing of raw materials, packaging, and finished goods

• Develop agile procurement strategies aligned with D2C business models

• Identify, evaluate, and onboard manufacturers, formulators, and packaging vendors

• Drive cost optimization, negotiations, and supplier consolidation

Vendor & Contract Management

• Negotiate pricing, MOQs, lead times, credit terms, and SLAs

• Manage long-term supplier relationships and performance metrics

• Draft and manage vendor contracts and rate cards

• Handle escalations and supply risks in high-growth environments

Quality, Compliance & Regulatory

• Ensure compliance with cosmetic, baby care, and hygiene regulations (BIS, FDA, ISO, GMP, etc.)

• Coordinate with QA/QC teams for audits, approvals, and quality assurance

• Ensure all regulatory documentation is maintained and audit-ready

Planning, Inventory & NPD Support

• Collaborate with demand planning, supply chain, R&D, and marketing teams

• Support New Product Development (NPD) sourcing and rapid launch timelines

• Maintain optimal inventory levels while minimizing excess and obsolescence

Costing, MIS & Analytics

• Prepare cost sheets, BOMs, and vendor benchmarks

• Track savings, procurement KPIs, and supplier performance

• Present regular MIS and insights to leadership

About Company:

ZyBiSys is a leading IT services & cloud hosting company specialized in delivering innovative technology solutions to top FinTech customers across the globe. We leverage a comprehensive range of Public cloud platforms, including AWS, Azure, Google Cloud, and our proprietary private clouds powered by VMware and OpenStack. Our expertise in cloud computing, combined with our deep understanding of the FinTech sector, enables us to offer tailored solutions that drive efficiency, scalability, and security for our clients.

At ZyBiSys, we are committed to empowering businesses with cutting-edge technology and unparalleled service. Our team of skilled professionals is dedicated to helping clients navigate the complexities of the digital landscape, ensuring they achieve their strategic objectives and maintain a competitive edge. Join us and experience the future of Cloud Technology with ZyBiSys.

Job Description:

We are seeking a skilled and motivated Openstack Administrator to join our team. The ideal candidate should have a strong hands on experience in Openstack solution design, deployment, and administration. You will be responsible for implementing and optimizing Zybisys private cloud as per the business requirements across all our datacenters.

Technical Skills :

• Active OpenStack contributors to the open-source communities will be highly recommended.
• Proven experience in designing and implementing production-ready multi-region OpenStack cloud infrastructure, ensuring high availability, scalability, and reliability across multiple datacenters.
• Strong experience in Kubernetes base Openstack Deploy, Configure, and Management of OpenStack Keystone, Nova, Neutron, Cinder, Glance and other services.
• Hands-on experience in deploy production-ready CEPH storage clusters and provision for Block Storage, File Storage and Object Storage.
• Good working experience in Ansible, and Terraform tools to automate regular tasks and eliminate human dependency.
• Extensive experience in setting up and managing performance monitoring systems for OpenStack & CEPH environments using tools such as Nagios, Prometheus, Zabbix, and OpenTelemetry.
• Perform regular upgrades and patch management for OpenStack platform to ensure stability and reliability.
• Good understanding of implementing security measures and best practices to protect customer infrastructure and workloads.
• Hands-on experience in handling production troubleshooting, incident management and customer escalations.

Knowledge :

• Good knowledge in IPv4, IPv6, VLAN, VXLAN, Bridging, routing, IP Tables, DNS, DHCP.
• Good understanding of Openstack load balancer, OpenvSwitch, NFV, SDN, VPN, GRE and Edge networks.
• Understanding of DevOps practices and knowledge in using tools like Jenkins, Git, and Bitbucket for CI/CD deployment.
• Any of the programming skills such as Python, GO, Ruby, and RestAPI are added advantage for the role.

Interpersonal Skills :

• Excellent verbal and written communication skills for collaborating with cross-functional teams and documenting solutions.
• Strong analytical and problem-solving abilities to diagnose and troubleshoot issues effectively.
• Commitment to staying updated with the latest developments in relevant areas such as Openstack, Ceph and industry trends.

Education & Experience:

• Bachelors degree in Computer Science, or any other related field.

The ideal candidate for this position will be responsible for working on PHP plugins and the PHP developer role.

Job Location: Sultanpur, New Delhi (on-site) 

Job Role: PHP Developer

Design, build, test, integrate, implement and maintain complex or large-scale web pages and web applications. 

• In-Depth knowledge of PHP, HTML, CSS, SQL, XML/Json, AJAX, JQuery, LAMP/WAMP   environments. 
• Expertise in PHP-based e-commerce portals like Magento, Shopify, Woocommerce, etc. 

Duties & Responsibilities: 

• Understanding of business requirements and the process of translating them into well-engineered and integrated technical solutions and reusable components. 
• Development of custom modules of Magento, Shopify, and Woocommerce.
• Integrating Magento / Other Ecommerce applications with other external applications like ERP etc. 
• Write elegant and clean code as a PHP Developer. 
• Implement plugins for Magento, Shopify, Woocommerce, etc. 
• Create clean, well-documented products, software, and services. 
• Work closely with product management, UX designers & QA. 
• Always look for ways to make the UI behave and perform better. 
• Develop technical solutions to complex problems which use ingenuity and creativity.
• Design, code, test, debug and document software according to the functional requirements 

Learn about our Culture: 

Wigzo is a culture-driven company powered by its employees, their vision, and their inspiration. All the employees live by the culture and values that define us. We value people for their talent, personality, competency, and ability to learn and grow. 

We create a work environment that allows people to thrive and show their best performance. We believe in meritocracy. We take pride in our diversity and strive to embrace diverse voices and create an inclusive workplace. To know more please visit: https://www.wigzo.com/employee-spotlight/">https://www.wigzo.com/employee-spotlight/

About Wigzo Technologies by Shiprocket:

Wigzo is an e-commerce marketing automation platform in which Shiprocket has acquired a majority stake. Together, we help businesses of all sizes delve deeper into data to unleash possibilities to enhance sales and income. Wigzo enables e-commerce firms to personalize each customer interaction, resulting in increased engagement, retention, loyalty, and lifetime value. 

An Omnichannel marketing automation suite, Wigzo enables you to understand your customers/visitors more intelligently so you market to them what they want and not what you have. It works on real-time customer insights with real-time communication and a personalization engine that helps marketers manage basic communication and also provides dynamic email, personalized notifications, user retention, real-time engagement, real-time content, and much more. 

Wigzo is holding 1000+ customers globally, it’s been 6+ years in the industry, with 100+ e-commerce brands working with us which results in 15 times business growth. For more information please visit our website: https://www.wigzo.com/">https://www.wigzo.com/

• Must Have 3-4 Experience in SSIS, Mysql
• Good Experience in Tableau
• Experience in SQL Server.
• 1+ year of Experience in Tableau
• Knowledge of ETL Tool
• Knowledge of Dataware Housing

• Consult with the customers on their needs and curate company products to meet the requirements
• Responsible for the success of workshops, for both the client and facilitator
• Take care of workshop logistics for the client
• Help the client prep for the workshop, answer any questions they may have about the workshop be the face of the company, and ensure smooth delivery of the workshops
• Help facilitator with preparation and travel
• Serve as the primary point of contact when customer issues arise, troubleshooting, and ensuring quick resolution.
• Promote awareness of the company’s upcoming research and products

Basic Qualifications:

• 2 – 5 years of work experience managing senior customer relationships
• Should ensure customer retention, renewal, and growth
• Background in customer success

Responsibilities :

- Design and develop highly scalable, highly available, reliable, secure and fault-tolerant systems with minimal guidance for one of the fastest-growing company in India

- Translate business requirements into scalable and extensible design

- Pair with team members on functional and nonfunctional requirements and spread design philosophy, goals and improve the code quality across the team

- Partner with the product management team to define and execute the feature roadmap

- Coordinate with cross-functional teams (Mobile, UX etc.) on planning and execution

- Proactively manage stakeholder communication related to deliverables, risks, changes and dependencies

- The building of all server-side logic, definition and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front-end.

Experience and Skills :

- 2+ years of hands-on experience in designing, developing, testing and deploying applications on Node.JS for large scale applications.

- Strong proficiency with JavaScript

- Understanding of Asynchronous Request handling techniques.

- Deep knowledge of Linux : CentOS, Fedora, or Ubuntu

- Data modeling experience in Relational and NoSQL databases(MONGO DB)

- Ability to understand and implement Continuous Integration and Continuous Delivery

- Well versed with Agile methodologies, TDD and Test Engineering and Automation

- Ability to design and implement low latency RESTful services

- Experience troubleshooting server performance - memory issues, GC tuning, resource leaks, etc.

- Excellent understanding of interactive application development paradigm, memory management, performance/resource optimizations, database interactions, network programming, concurrency and multithreading, fault tolerance, monitoring, security and operability of systems

- Continuously refactor applications to ensure high-quality design

- Ability to plan, prioritize, estimate and execute releases with a good degree of predictability