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Customer Support Executive
Customer Support Executive
Easyleadzcom's logo

Customer Support Executive

Shreyaa Ratra's profile picture
Posted by Shreyaa Ratra
0 - 2 yrs
₹1.5L - ₹2L / yr
Delhi, Gurugram, Noida
Skills
Customer Support
Technical support
Communication Skills
Effective communication
Positive attitude
  • Respond to customer queries in a timely and accurate way, via phone, email or chat
  • Identify customer needs and help customers use specific features
  • Share feature requests and effective workarounds with team members
  • Inform customers about new features and functionalities
  • Follow up with customers to ensure their technical issues are resolved
  • Gather customer feedback and share with our Product, Sales and Marketing teams
Read more
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Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About Easyleadzcom

Founded :
2016
Type :
Products & Services
Size :
0-20
Stage :
Profitable

About

EasyLeadz is a B2B platform that provides sales prospecting and lead generation automation solutions for businesses.
Read more

Connect with the team

Profile picture
Nitin Bajaj
Profile picture
Shreyaa Ratra

Company social profiles

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Job Details

- Job Title: Delivery Manager

- Industry: IT- Services

- Function - Information technology (IT)

- Experience Required: 15-18 years

- Employment Type: Full Time

- Job Location: Hyderabad

- CTC Range: Best in Industry

 

Preferred Skills: Excellent Communication & Stakeholder Management, Delivery Leadership, Scaled Agile, Program Governance, Cybersecurity Delivery, Executive Communication

 

Criteria: 

1. 15+ years of experience in IT Services / System Integration / Cybersecurity services companies.

2. Must have handled enterprise client implementation projects (not internal product development only).

3. Proven ownership of end-to-end project delivery including transition to support/AMC.

4. Managed multi-stream technology implementation programs

5. Experience handling BFSI / Ecommerce / Retail / Enterprise clients.

6. Strong executive stakeholder handling and governance reporting

7. Strong hands-on exposure to SDLC delivery models

8. Prior experience delivering Cybersecurity / IAM / Cloud Security / Infrastructure / Enterprise IT projects.

9. Clear understanding of delivery governance, risk management, and milestone control.

10. Candidate must have PMP, AWS certifications for this role.

Note- Only Male candidates will be considered for this role.

 

Job Description

Head – Project / Delivery Management

 

Role Overview

We are seeking a highly experienced Project / Delivery Leader responsible for end-to-end delivery of all organizational projects, ensuring quality, timeliness, cost efficiency, and customer satisfaction.

This role demands strong expertise in scaled Agile delivery, SDLC management, cybersecurity projects, stakeholder leadership, and large-scale program execution.

 

Key Roles & Responsibilities

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  • Lead project management across all SDLC delivery methodologies.
  • Ensure successful project completion, handover, and future opportunity enhancement.
  • Ensure seamless transition of implementation projects to support.
  • Manage large-scale programs and multi-team environments.
  • Strong decision-making and problem-solving capability.
  • Expert client stakeholder management and executive communication.
  • Present roadmap status, risks, and issues to executive leadership and mitigate roadblocks efficiently.
  • Keep teams aligned with process standards at every stage.
  • Monitor project progress and drive performance improvements.
  • Prepare and present status reports to stakeholders.
  • Own Cost / Quality / Timelines / Cybersecurity deliverables for allocated projects.
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  • Ensure Customer Satisfaction (CSAT ownership).
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Mandatory Skills & Experience

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Educational Qualifications

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Additional Requirements:

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Certifications

Mandatory:

  • PMP
  • AWS Certification

 

Good to Have:

  • ITIL
  • Certified Scrum Master
  • PRINCE2
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  • CISA


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Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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