Customer Support Executive

Total Exp: 7+ years 

Job Location: Ahmedabad - WFO

We are seeking a talented Lead UI/UX designer to join our team. As a Lead UI/UX designer, you will be responsible for creating intuitive and visually appealing designs that meet our clients' needs and enhance the user experience.

Responsibilities:

• As a Lead you will be responsible for leading a team and Designing and creating visually compelling websites that align with brand guidelines and objectives.
• Ensuring all designs are optimized for digital platforms and adhere to best practices for web and social media.
• Developing intuitive, usable, and engaging interactions and graphic designs for mobile.
• Prepare wire frame, mobile app design, web design & concept design
• Collaborating with cross-functional teams throughout the design process.
• Participating in the development process from definition, through design, build, test, release, and maintenance.
• Stay abreast of design trends and look for creative ideas and inspiration in parallel analogous worlds.
• Research and track advancements in mobile application design patterns.
• Break any design problem down into viable actionable chunks and solve them with clarity and precision.
• Staying in the loop and on top of the latest standards, changes, and trends in the mobile design field.

Requirements:

• Minimum 7 years experience as a UI/UX designer in IT Services with a strong portfolio showcasing design projects.
• Proficiency in wireframing tools.
• Up-to-date knowledge of design softwares, including Adobe Illustrator, Photoshop, and Figma.
• Familiarity with responsive design principles.
• Excellent communication and teamwork skills.
• Strong time-management abilities
• Kindly revert back if interested for the same and send me your updated resume and Portfolio.

Job Description - 

1. Manual testing
2. should be familiar Java programming languages and should have good problem-solving skills in that programming language.
3. BDD Cucumber framework
4. should be familiar in automation testing tool selenium.
5. should be familiar with API testing manual and automation (widely used tools postman and rest assured library)
6. Good Communication

Roles and Responsibilities

• Develop and execute automation scripts for newly developed features. Modify existing framework to augment feature testing needs.
• Continuously monitor automation test results and ensure no random test failures in automation.
• Identify the cross-browser / platform impacts during the planning phase and ensure high test coverage.
• Identify quality assurance process gaps and suggest actions for improvement.
• Ensures Zero defect leakages.
• Contribute Non-functional Testing aspects - Performance, Security, and Translation.
• Work closely with the Development team and ensure code is delivered with high code coverage.
• Contribute to continuous Integration and Continuous Deployment.

Job Title: Field Sales Engineer

Experience: 2 to 6+ Years

Location: North India

Job Type: Full-Time

Job Brief

Are you ready to embark on a dynamic journey as a Field Sales Engineer in the vibrant landscape of North India? We are seeking an enthusiastic individual to join our team, where you will play a pivotal role in engaging with customers and distributors, driving demand creation, and achieving design wins. This is not just a job; it's an opportunity to be a key player in a collaborative and innovative environment.

Responsibilities

• Regular meetings with our valued Indian customers and distributors to understand their needs and win business.
• Drive demand creation at distributors, ensuring the achievement of annual revenue goals.
• Collaborate with distributors to maximize pipeline, and increase design win count, and revenue.
• Monitor and report on sales and demand creation activities in a timely manner.
• Work closely with our technical team to successfully achieve design wins.
• Manage monthly customer forecasts and prepare regular reports.
• Provide training to distribution branch offices for enhanced performance.
• Conduct market research and keep an eye on competitor products.
• Define available market and share by applications.
• Identify projects with high growth potential and acquire resources to maximize design wins.

Qualifications

• Excellent written and spoken communication skills in English; knowledge of another language is advantageous.
• Customer-facing role requiring 75% travel across the region.
• Ability to collaborate effectively in teams with different functions.
• Proactive attitude with a drive for results.
• Strong time management skills for on-time project delivery.
• Ability to build influential relationships.

Requirements

• 2 years of work experience with a Bachelor's degree in Electronic Engineering or equivalent.
• Over 1 year of sales experience as a Channel/Distribution Sales Engineer or Manager.
• Extensive knowledge of the Electronics Components/Systems industry, with a preference for expertise in Appliance, AC-DC, and quick chargers.
• Proficiency in English and the local language.
• Strong interpersonal and effective communication skills, including the ability to deliver formal presentations to senior staff.

Why Join Us?

• Be part of a dynamic team driving innovation in the semiconductor industry.
• Collaborate with diverse talents and foster a culture of creativity and excellence.
• Opportunities for personal and professional growth.
• Competitive compensation and benefits package.
• Contribute to cutting-edge technology solutions in power supply and management IC domains.
• If you're ready for an exciting journey where your skills make a significant impact, join us in shaping the future of electronic engineering in India North!

• Working with Managers to determine hiring needs for the business function team
• Sourcing potential candidates through online channels (e.g. social platforms and professional networks)
• Partnering with Recruiting firms
• Developing a strong relationship with various agencies and work with them to get the right candidates
• Developing strong stakeholder relationships (Hiring Managers) and maintaining effective communication channels
• Designing job descriptions and interview questions that reflect each position’s requirements
• Facilitating the initial conversation with all candidates
• Being the key contact for internal applicants
• Managing internal posting and employee referral programs
• Screening and recommending candidates to hiring managers, handling reference checks, HR round
• Collaborating with stakeholders to improve and streamline the talent acquisitions processes and workflows as we scale the business function teams
• Working closely with business leaders to influence and deliver quality assessment and high-touch candidate experience through all aspects of the recruitment

Desired Candidate Profile

• Graduate or Post-Graduate with 2-4 years of relevant experience in recruiting
• Hands-on experience with recruiting across level with a good understanding of various interview techniques and evaluation methods
• Strong organization, interpersonal and communication skills required
• Ability to deal appropriately with highly confidential information
• Ability to prioritize and juggle multiple tasks simultaneously
• Comprehensive knowledge of, and experience with, Microsoft Word/Excel/PowerPoint
• Hands-on experience with Avature or similar ATS is preferred    

Technical Support Engineer, who can assist clients with product issues and help to maintain a high customer retention level. He/She will be responsible for inbound and outbound support tickets from the customer base and addressing customer Technical issues and concerns.

Key Responsibilities :

Manage, maintain, support and troubleshoot the mobile cloud environment and its related mobile devices and suggest adjustments and new system designs for future needs.

Experienced in a tech support role in managing Android, iOS or Windows devices

Work closely with operations and software engineering teams to design and implement scalable and high performance solutions for our platform as a service and internal management tools

Quickly and efficiently troubleshoot simple and complex issues in order to provide outstanding support for internal service level objectives

Deal directly with customers, and respond promptly to customer inquiries

Handle issues by providing the appropriate Root cause of the issue

Identify areas for process and efficiency improvement within Platform Services Operations; recommend solutions and assist in overseeing implementation. Actively facilitate continuous improvement

Technical Skills – Must Have:

Experience on mobile device platforms (Android, iOS, Windows or Mac) 
Knowledge on SAAS product support which has a cloud console -preferably in the mobility space
Working experience with Partners & Customers, Voice and Remote support
Worked on log collection and analyzing tools
Proficient in working on support desk/CRM tools such as Zoho/Zendesk/Salesforce
Experience of issue tracking software such as Jira/Bugzilla/Mantis/Remedy
Resourceful in understanding IT communication, troubleshooting, debugging and maintenance in multi-platform environments.

Nice To Have :

Technical troubleshooting involving monitoring web-app performance, crash analysis etc
Should have basic experience in understanding help docs and articles.
Understanding of MDM, EMM on either of the platforms (Android, iOS, Windows & Mac) can be an added advantage.

Skills :

Must possess strong communication skills in English, both written and verbal
Quick learner and versatile.
Flexible to work in different shifts
Excellent Email communication is a must.
Strong ownership
An excellent problem solver with strong analytical skills

Job Overview      :

This Jr. Developer position has design, development and maintenance    responsibility for the software applications and processes associated with our product oriented company. This role will initially focus specifically on the developing application as per requirements provided by the product owner.

Job Responsibilities:

1. Understand our client's infrastructure and technical environment to provide best of breed technical consulting services.
2. Diligently monitor, optimize and report on integration and deployment performance for key accounts against KPIs, with proactive cross functional and internal communication on customer deployments.
3. Regular consultation with cross functional teams on account deployments to ensure optimal performance and delivery.
4. Handle technical troubleshooting

Job Requirements:

1. B.E/B.S/B.Tech in Computer Science or Computer Engineering.
2. Must have minimum 2-4 years of experience in the Angular-Node-PostgreSQL tech stack.  (proof of experience to be submitted for verification on request)
3. Should have worked on Architect / Consultant role in the tech stack.
4. Proficient in Object Oriented Programming.
5. Experience in performing SQL queries on a RDMS especially in PostgreSQL.
6. Extensive experience in Angular Front end and Node – Express server side.
7. Good at API development & integration, debugging and fixing the issues with API.

RESPONSIBILITIES:

Program daily in Node.JS, Angular2+/React JS, Express, Bootstrap, MongoDB and others.

Build web-based and mobile-first front-end GUIs to support workflows.

Integrate with REST APIs and relational databases.

Build out new features and iterate on existing features.

Design and implement low-latency, high-availability and performant applications.

Help define architectures and design patterns.

Participate in code reviews.

Must have experience in Deployment

SKILLS AND EXPERIENCE:

Real world web and service development experience.

Deep Experience with modern frameworks such as Node.JS, Angular2+/ React , Express & MongoDB.

Experience with server-side languages like Jade, EJS, etc

Experience with HTML5 & CSS3 frameworks such as bootstrap.

Experience with web services API integration (Rest, JSON, XML).

Experience in anyone one these Docker, Kubernates, AWS, Azure