Customer Support Executive

Required Skills

• 8+ years of DevOps / Cloud Engineering experience
• Strong hands-on experience with AWS services (EC2, S3, RDS, IAM, VPC, etc.)
• Expertise in Kubernetes (deployment, scaling, cluster management)
• Strong experience in PostgreSQL and AWS RDS administration
• Proficiency in Terraform for infrastructure automation
• Experience building and maintaining CI/CD pipelines (Jenkins, GitLab CI, etc.)
• Strong knowledge of Java (mandatory) and application deployment lifecycle
• Experience with Docker and containerization
• Solid understanding of networking, security, and system architecture
• Strong troubleshooting and problem-solving skills

To prepare placement students with the technical knowledge, skills, and confidence required to succeed in campus recruitment drives, technical interviews, and entry-level job roles in the industry.

1. Bridging the gap between IT and the business using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders.

2. Ability to search, extract, transform and load data from various databases, cleanse and refine data until it is fit-for-purpose

3. Work within various time constraints to meet critical business needs, while measuring and identifying activities performed and ensuring service requirements are met

4. Prioritization of issues to meet deadlines while ensuring high-quality delivery

5. Ability to pull data and to perform ad hoc reporting and analysis as needed

6. Ability to adapt quickly to new and changing technical environments as well as strong analytical and problem-solving abilities

7. Strong interpersonal and presentation skills

SKILLS:

1. Advanced skills in designing reporting interfaces and interactive dashboards in Google Sheets and Excel

2. Experience working with senior decision-makers

3. Strong advanced SQL/MySQL and Python skills with the ability to fetch data from the Data Warehouse as per the stakeholder's requirement

4. Good Knowledge and experience in Excel VBA and advanced excel

5. Good Experience in building Tableau analytical Dashboards as per the stake holder's reporting requirements

6. Strong communication/interpersonal skills

PERSONA:

1. Experience in working on adhoc requirements

2. Ability to toggle around with shifting priorities

3. Experience in working for Fintech or E-commerce industry is preferable

4. Engineering 2+ years of experience as a Business Analyst for the finance processes

Job Description:

An Assistant Engineer works as part of an engineering team to support various aspects of production, design, quality control, and maintenance. They are involved in project planning, process improvement, equipment maintenance, and troubleshooting. The role also includes monitoring safety regulations, analyzing test results, and ensuring compliance with industry standards.

Key Responsibilities:

1. Technical Support & Project Assistance

• Assist senior engineers in project design, execution, and troubleshooting.
• Conduct research, collect data, and prepare technical reports.
• Participate in product development and testing processes.

1. Production & Process Optimization

• Monitor production activities and ensure smooth operation.
• Identify inefficiencies and propose process improvements.
• Coordinate with production teams to maintain workflow efficiency.

1. Quality Control & Assurance

• Conduct quality checks and inspections of materials, components, and finished products.
• Ensure products meet industry and regulatory standards.
• Assist in root cause analysis and corrective action implementation.

1. Equipment Maintenance & Safety Compliance

• Ensure machines and tools are properly maintained.
• Follow safety protocols and assist in risk assessment.
• Train workers on the safe operation of equipment.

1. Documentation & Reporting

• Maintain records of production, quality tests, and project progress.
• Prepare reports for senior engineers and management.
• Assist in preparing SOPs (Standard Operating Procedures).

Job description

• Hands-on experience in C#, http://asp.net/">ASP.NET, MVC, Web API, SQL Server.
• Experience in latest .Net framework versions (4/4.5/.Net Core 2.0 Frameworks), SQL Server 2008/2012.
• Experience in OOPS, HTML5, Bootstrap,CSS, AJAX/ JavaScript/ JQuery/ AngularJS and Angular 2.0 and web development.
• Excellent communication, analytical and interpersonal skills.
• .NET Full Stack (C#, MVC / .Net Core, WEB API, JSON, REST, JavaScript, Ajax)
• Good knowledge on Angular development, Angular JS
• knowledge in Azure cloud solutions.
• Developing and Hosting REST API Swagger and integration with angular.

Shvasa is a yoga startup focussed on taking authentic yoga practices from India to the western world.

We are a team of internet entrepreneurs who love yoga as much as we love science.

Our vision is to lighten thw load of humanity one breath at a time.

The real pandemic in the world is stress, anxiety, and procrastination. Yoga has all the tools which if practiced consistently can help you reach your highest potential. Here we bring the best teachers on our platform and give them all the tools necessary to make a practitioner's journey easy and super effective.

We are a small team of calm and passionate folks who would want like-minded people, who share the love for yoga and also are the best in their respective specializations, to join our team.



• Handle the dual role of being the face of the brand to the customers, and the voice of the customer to the company.
• Handling customer queries related to Shvasa's products, brand, sales, payments and other related topics.
• Own the Live chat feature and inbound customer calls
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Create and present reports as required.
• Provide internal teams with constant feedback to improve products and processes as per valid customer needs.

Key skills required

• Proven customer support experience or experience as a client service representative
• Exposure to US customers, with excellent oral and written communication skills in English.
• Ability to independently handle queries, proactively update one's own knowledge by keeping in touch with other stakeholders.
• A customer focussed mindset with the sensitivity to handle complex queries and escalations as well.
• Ability to work in fast paced and high pressure environment
• Ability to problem solve, multi-task, prioritize, and manage time effectively Note: This is a night shift role.

About Us:

Developed in formal collaboration with the University of Cambridge in May 2000 HeyMath! is an Ed-Tech company whose mission is to Raise the Game in Maths for school systems around the world. We do this using technology to deliver engaging teaching methodologies and personalised learning paths for students. HeyMath! has been successfully adopted by CBSE schools since 2004 with positive outcomes for the entire ecosystem.

Check us out at www.heymath.com

We plan to work mainly from home in 2022 and the virtual office atmosphere is collegiate, informal and friendly, with small high-impact teams making a difference to customers.

What we are looking for:

Have at least one well-performing mobile application project to be shared and/or commercial experience in mobile development

Have knowledge on building beautiful UIs Familiar with networking and third party packages,

Have experience using APIs to integrate mobile applications with server-side systems Have experience with reactive programming or willingness to learn it,

Have basic knowledge about BLoC/Cubit

Have knowledge of Dart,

Familiar with continuous integration tools

Familiar with code version control like git

Familiar with modern software development practices and tools

Experience: 3-5 Years 1 candidate & 1-3 Years 2 candidate

Skills:

Core JAVA(Native), Core Kotlin, Sqlite, MySQL, XML

Only Male Candidate

25% HIKE on Current Salary