Customer Service Executive

• Institute sales : Primary responsibility is to sell to schools and bring them onboard

o Tie up with schools and onboard them so that we can offer the Jodo plan to the parents in the school

o Negotiate and get into commercial agreements with schools

o Upsell our other payment products in the schools

• Stakeholder Management in Schools:

o Enable Jodo to liaison with the schools tied up with, for close to

everything from meeting the parents, to doing events etc.

o Forge a strong relationship with the school management and principal

and be their first port of call on anything to do with finances

• Team Building- Build a high quality sales team and lead it in that city

We are looking for a Content Writer to produce high-quality documentation that contributes to the overall success of our products and Services. You will join a team of talented marketers who work collaboratively with technology experts.

Responsibilities:-

· Work with internal teams to obtain an in-depth understanding of the product and services.

· Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience.

· Write easy-to-understand user interface text, online help, and guides for services.

· Analyze existing and potential content, focusing on reuse and single-sourcing opportunities

Create and maintain the information architecture

Requirements & Skill:-

· Proven working experience in Content writing, Article writing, blog writing, and post description.

· Ability to deliver high-quality documentation paying attention to detail

· Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures

· Excellent written skills in English

· Strong working knowledge of Microsoft Office

About the company:

Our client is a start-up organization founded in 2014 by experienced professionals and is now in its 22nd year of serving global customers after merging with 4Cplus. They specialise in Management Consulting, Technology Services, and Business Transformation Outsourcing, committed to providing their customers with exceptional experiences.

Location: Mumbai, Pune

About the role:

Responsibilities:

• Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions within the SAP landscape.
• Lead and actively participate in at least 4 end-to-end implementation projects and provide expertise throughout the project lifecycle.
• Provide support for multiple SAP projects, ensuring the highest level of system availability and performance.
• Install, configure, and upgrade SAP systems, including SAP NetWeaver, SAP S/4HANA, and related components.
• Utilize your in-depth knowledge of operating systems (Windows, Linux, Unix) and system architecture to optimize system performance and stability.
• Work with ticketing systems to manage and prioritize support requests, ensuring timely resolution and effective communication.
• Organize SAP Basis tasks and coordinate closely with customers and other teams within the organization.
• Manage SAP databases, including MS-SQL, Oracle, DB2, Sybase, and Hana, ensuring data integrity and efficient performance.
• Perform system monitoring, performance tuning, and troubleshooting to maintain optimal system performance.
• Implement security measures, user authentication, and authorization protocols to ensure data integrity and system security.
• Execute regular system backups, disaster recovery planning, and testing to ensure data integrity and business continuity.
• Collaborate with functional teams to support system configuration, enhancements, and customizations to meet business requirements.
• Maintain documentation related to system architecture, configurations, and standard operating procedures.
• Stay current with industry trends, best practices, and advancements in SAP technology to provide innovative solutions and recommendations.

Qualifications & Skills:

• Years of Experience: 4 – 6 in SAP BASIS
• Should have hands-on working experience in at least 1 end to end implementation project, 2 support projects, 1 upgrade and 1 migration project
• Should have experience of client-facing roles
• Should have excellent communication skills

Should have experience of working on the following:

• SAP System Installation and Configuration (L1/L2)
• SAP System Support Packages Upgrades and Patching (L1/L2)
• SAP System Performance Tuning (L1/L2)
• SAP Transport Management (L1/L2)
• SAP Backup and Recovery (L1/L2)
• SAP User Administration (L1/L2)
• SAP Kernel Upgrades (L1/L2)
• Database Administration (e.g., Oracle, SAP HANA) (L1/L2)
• SAP Solution Manager (L1/L2)
• AWS / Azure / GCP Cloud Basis Skills (L1/L2)
• Troubleshooting SAP System Issues (L1/L2)
• Documentation and Reporting (L1/L2)
• SAP HANA Administration (L1/L2)
• Knowledge of SAP Basis Best Practices (L1/L2)
• Scripting and Automation (e.g., PowerShell, Bash) (L1/L2)
• Operating system (L1/L2)
• Communication and Collaboration Skills (L1/L2)

About us:

HappyFox is a software-as-a-service (SaaS) support platform. We offer an enterprise-grade help desk ticketing system and intuitively designed live chat software.

We serve over 12,000 companies in 70+ countries. HappyFox is used by companies that span across education, media, e-commerce, retail, information technology, manufacturing, non-profit, government and many other verticals that have an internal or external support function.

To know more, Visit! - https://www.happyfox.com/

Responsibilities:

• Build and scale production infrastructure in AWS for the HappyFox platform and its products.
• Research, Build/Implement systems, services and tooling to improve uptime, reliability and maintainability of our backend infrastructure. And to meet our internal SLOs and customer-facing SLAs.
• Proficient in managing/patching servers with Unix-based operating systems like Ubuntu Linux.
• Proficient in writing automation scripts or building infrastructure tools using Python/Ruby/Bash/Golang
• Implement consistent observability, deployment and IaC setups
• Patch production systems to fix security/performance issues
• Actively respond to escalations/incidents in the production environment from customers or the support team
• Mentor other Infrastructure engineers, review their work and continuously ship improvements to production infrastructure.
• Build and manage development infrastructure, and CI/CD pipelines for our teams to ship & test code faster.
• Participate in infrastructure security audits

Requirements:

• At least 5 years of experience in handling/building Production environments in AWS.
• At least 2 years of programming experience in building API/backend services for customer-facing applications in production.
• Demonstrable knowledge of TCP/IP, HTTP and DNS fundamentals.
• Experience in deploying and managing production Python/NodeJS/Golang applications to AWS EC2, ECS or EKS.
• Proficient in containerised environments such as Docker, Docker Compose, Kubernetes
• Proficient in managing/patching servers with Unix-based operating systems like Ubuntu Linux.
• Proficient in writing automation scripts using any scripting language such as Python, Ruby, Bash etc.,
• Experience in setting up and managing test/staging environments, and CI/CD pipelines.
• Experience in IaC tools such as Terraform or AWS CDK
• Passion for making systems reliable, maintainable, scalable and secure.
• Excellent verbal and written communication skills to address, escalate and express technical ideas clearly
• Bonus points – if you have experience with Nginx, Postgres, Redis, and Mongo systems in production.

The Data Entry/Loan Support Specialist is responsible for reviewing Mortgage loan documents to analyze and correct any discrepancies/errors and enter the data into the system. This position requires the LSS to possess high attention to detail as this position involves responsibility for the accuracy of documentation critical to the loan Originations process.

Responsibilities

• Accurately and efficiently process data by reviewing mortgage loan documents and entering data into the system / Indexing of mortgage documents into appropriate document categories / Follow directions, procedures

Requirements (Qualifications and Skills):

• High school diploma required. Bachelor's degree preferred
• 2 - 3 years of reviewing and analyzing US Residential Mortgage documents
• Knowledge of mortgage industry documents
• Ability to work in a fast-paced, team-oriented work environment
• Ability to multi-task
• Strong technical and computer skills
• Acute attention to detail
• Excellent organizational and time management skills

Salary and Benefits

• Medical insurance
• Transportation provided

We are looking to hire a Full-time, Remote (India) Backend engineer with a flair for writing full stack code to help create a SAAS product from the ground up in a niche industry.
This will be the v2.0 of an existing legacy platform with paying customers. This position is within the first few hires in the founding team of the revamped company.
We are on a mission to build a truly world class product and deliver at high speeds with high quality.

Read on and apply for the job if you are a doer, likes no BS, think you're competent enough to get things done, wants some quiet time every day, wants to make a difference, values work life balance and enjoy life outside work.

Experience -

At least 3 to 4 years building scalable SAAS applications in the cloud. It would be great to showcase anything progressive. Education from premier institutions, git contributions, tech blogs, volunteering, pet projects, etc.

Responsibilities -
- Architect, write, deploy and own the (SAAS) product from a technical standpoint working closely with other devs on the team
- Create and deliver the product end-to-end all the way to the user
- Write highly performant code and continuously measure performance and make the application better based on benchmarks
- Debug production issues and keep the application quality high always
- Assist with hiring more people when the team grows
- Pick up any appropriate work as in any early-stage company

General Skills Needed -

- Should be able to build and deploy multi-tenant SAAS applications end to end
- Need to have a technology-agnostic mindset. Should be able to easily pick up any new technology based on the use case.
- Should be an expert software craftsman/craftswoman. Must own the code and be proud of what you build.
- Write well thought out, well-tested code with extensive unit tests and integration tests so that the addition of future features is easy.
- Must know cloud deployment concepts and be comfortable creating and maintaining cost-effective cloud deployment strategies. AWS experience highly preferred.
- Must be able to design and architect simple, market-tested yet highly scalable solutions
- Must be able to quickly iterate and produce working software at a high speed. Must not be shy to scrap and rebuild when there is a need
- Must be appreciative of documentation and write well-documented code and technical documentation alongside

Technical Skills Needed -
- Expert level knowledge in Python and Django. We are a Python/Django/Javascript/ReactJs/AWS shop.
- Must have good knowledge/experience in creating cost-efficient and scalable cloud deployments (AWS preferred)
- Must have good knowledge of industry-standard design patterns and tools
- Must have a good understanding of various frameworks on authentication and authorization, billing and metrics
- Some experience in data analytics and reporting - creating reports based on the data collected and deliver to the frontend
- Expertise with Frameworks

1. Django, or similar backend frameworks
2. PostgreSQL, MySQL, any NoSQL or other database technology

Perks -

- Opportunity to build a SAAS product from the ground up. Lots of challenges to tackle on
- Work remotely from anywhere within India
- Emphasis on work-life balance and professional development
- Flexible work hours and a lot of autonomy
- Work with a very informal team collaborating over slack. No meaningless meetings. Focus on getting things done and not hours put in
- Opportunity to grow the team with the company
- Market salary and a yearly bonus outside the salary based on company + individual performance
- Generous PTO plan

• 2+yrs of experience in Frontend Development
• 2yrs of experience in NodeJS Development
• AngularJS (v1.+) proficiency and web development experience using AngularJS
• Good hands on experience in HTML, CSS, JavaScript.
• Strong communication and problem-solving skills
• Desire to work in a fast-paced, results-driven agile environment with varied

Responsibilities:

• Use markup languages like HTML to create user-friendly web pages
  Develop the frontend and Backend of the Application
• Integration of the front-end and back-end aspects of the web application
• Constantly and consistently implementing new features and optimize existing ones from controller-level to UI Vigilantly and rapidly fix bugs

Note: Candidate will be working on developing applications using NodeJS