Customer Service Executive

🧭 VP – Sales Framework

1. Job Description (JD)

Designation: Vice President – Sales

Department: Sales & Marketing

Reports To: Directors

Purpose:

To lead and drive the organisation’s revenue generation, sales strategy, and market

positioning across all real-estate projects. The VP – Sales is accountable for building a

high-performance in-house sales engine, nurturing a strong channel partner network, and

ensuring optimal sales velocity with a 70:30 ratio between direct and channel sales. The role

requires balancing strategic oversight with hands-on execution — from market mapping and

budgeting to team leadership, compliance, and brand representation.

2. Key Responsibility Areas (KRAs)

KRA Description Key Deliverables / KPIs

1. Sales Strategy &

Revenue

Achievement

Design and implement sales

plans to achieve quarterly and

annual targets for all projects.

Maintain 70:30 Direct vs Channel

Sales ratio.

Achieve ≥ 25 sales at launch and

≥ 6 sales per quarter post-launch-

Maintain approved sales ratio

(variation only with Director

approval)

2. Team Building &

Leadership

Recruit, train and lead a

complete in-house sales

ecosystem (Marketing,

Pre-Sales, Closures, CRM).

Team hiring completed within plan

timelines- ≥ 80% staff target

achievement- Attrition < 10%

3. Channel Partner

Network

Development

Identify and onboard

RERA-registered channel

partners; maintain strong

relationships to drive sales.

Number of active partners ≥ 50

per project- Channel sales closure

contribution ≤ 30% of total saleMarket

Intelligence &

Positioning

Conduct competitive project

analysis and define pricing, USP

and marketing narrative.

Quarterly market mapping report-

Price positioning and sales velocity

alignment with market data

5. Marketing &

Brand Direction

Oversee development and

approval of marketing collaterals

(flyers, brochures, videos,

hoardings).

Timely release of marketing

assets- All creatives approved by

VP Sales prior to publishing

6. Budget & ROI

Accountability

Manage marketing and sales

budgets — max 2% of property

sale value (all inclusive).

Quarterly budget utilisation ≤ 2%

cap- In-house incentives ≤ 0.2%

per sale- Expense-to-result ratio

review each quarter

7. Process & CRM

Governance

Establish robust

lead-management and

confidential CRM SOPs to

prevent leakage.

100% lead traceability and

confidentiality compliance- SOP

audit pass each quarter

8. Legal &

Documentation

Alignment

Finalise EOI, Booking Forms, CP

Agreements with Legal and

Directors.

Templates standardised before

launch- Zero legal deviation in

customer documentation

9. Events & Brand

Engagement

Plan and execute Channel

Partner meets and sales events.

Minimum 1 major CP event per

quarter- ≥ 75% attendance of top

partners

10. Reporting &

Performance

Review

Maintain weekly sales

dashboards and monthly

management reports.

Accurate report submission by 1st

week of each month- Variance

analysis with corrective actions

A Day in the Life:

• Collaborate with developers and product managers to understand feature requirements.
• Review feature specifications and design detailed test cases.
• Perform manual tests on payment gateway systems, including transaction flows and API validations.
• Identify, log, and track defects using tools like JIRA and prioritize them for resolution.
• Conduct regression testing to ensure system stability after updates.
• Participate in team discussions to troubleshoot and resolve issues.
• Document test results and prepare for upcoming sprint activities.

Key Qualifications and Skills:

• 5 - 7 years of QA experience, with at least 3 years in payment gateways, fintech, or banking systems.
• Strong knowledge of payment processing.
• Experience with REST/SOAP APIs, webhooks, and encryption (TLS, AES, RSA). Familiarity with PCI-DSS, PSD2, GDPR, and AML/KYC processes.
• Proficiency in SQL for database validation (transaction logs, ledger entries).
• Hands-on experience with JMeter, Postman, Selenium, or similar tools.
• Knowledge of blockchain-based payouts (optional but a plus).

Key Responsibilities:

1. Test Planning & Strategy: Develop and execute test plans, test cases, and test scripts for payment processing, refunds, chargebacks, settlements, and fraud detection. Ensure compliance with PCI-DSS, PSD2, and other financial regulations.
2. Functional & Integration Testing: Validate API integrations with banks, PSPs (Payment Service Providers) and third-party vendors. Test transaction flows (success, failure, retries, timeouts) and edge cases.
3. Security & Compliance Testing: Perform penetration testing, vulnerability scanning, and data encryption checks. Ensure PCI compliance and adherence to EMV, 3D Secure (3DS2), and SCA (Strong Customer Authentication).
4. Performance & Load Testing: Conduct stress testing to evaluate system behaviour under high transaction volumes (TPS - Transactions Per Second). Identify bottlenecks in authorization, settlement, and reconciliation processes.
5. Automation & Tools: Develop and maintain automated test scripts (using tools like Postman, Selenium, JMeter, or Karate). Work with CI/CD pipelines for regression testing.
6. Defect Management: Log, track, and prioritize bugs using JIRA, Bugzilla, or similar tools. Collaborate with developers, product managers, and compliance teams for issue resolution.
7. Documentation & Reporting: Maintain test documentation, including test cases, test data, and audit logs. Provide QA metrics and test summary reports to stakeholders.

Industry: Luxury Real Estate Sales

Employment Type: Full-time, On-site

Timing: 10AM to 7PM

Relevant Experience: 1+ years

Location: Hebbal (near Manyata Tech Park)

"Driving License Is Mandatory" ( In Weekends you will be having site visits )

Overview of the company

Saturn Realcon Pvt. Ltd. is a Bengaluru based premium Luxury Real Estate Sales company operating in Pan India & Dubai (with cliental spread across India, GCC, Singapore and USA) committed to providing Luxury Real Estate Sales solutions with the utmost integrity, quality, and client satisfaction. Our dedicated team epitomizes excellence and professionalism, delivering unparalleled service to our elite clients.

Key Responsibilities

• Make high-volume outbound calls to potential clients from provided leads and databases.
• Demonstrates excellent presentation and communication skills.
• Should have excellent knowledge about the geographical locations in Bangalore. And an understanding of industry trends in Luxury Real Estate.
• Pitch luxury residential Real Estate projects and generate interest among prospective buyers.
• Build and maintain strong relationships with high-net-worth individuals within the luxury real estate
• segment.
• Showcase luxury properties to clients through presentations, property tours, and by organizing
• exclusive events.
• Deliver exceptional customer service throughout the sales process, addressing client inquiries and concerns
• promptly and professionally.

Qualifications

1. Real Estate, or a Relevant field is prefered.

2. 1+ years of experience Sales, Client Relationship Management, or a similar role.

3. Excellent communication, Sales and Presentation skills.

4. Results-driven mindset with a passion for delivering exceptional service and achieving results.

5. Experience in Luxury Real Estate Sales or similar roles is a plus.

6. We're seeking a dynamic individual with a professional appearance, excellent presentation skills, a sharp intellect, and in-depth knowledge relevant to the role.

Benefits

1. Competitive salary with performance-based commissions.

2. Yearly Retention bonus.

3. Fuel reimbursement.

4. Professional development opportunities and ongoing trainings.

5. Collaborative and supportive work environment with opportunities for advancement.

At DocNexus, we’re revolutionizing how life sciences companies search and generate insights. Our search platform unlocks powerful insights, and we're seeking a Customer Success Team Member with strong technical skills to help our customers harness its full potential.

What you’ll do:

• Customer Support: Troubleshoot and resolve customer queries, particularly around referral reports, data anomalies, and data generation using our platform.
• Data Queries (BigQuery/ClickHouse): Respond to customer requests for custom data queries, working with large datasets in BigQuery and ClickHouse to deliver precise insights.
• Onboarding & Training: Lead onboarding for new customers, guide teams on platform usage, and manage access requests.
• Listen & Improve: Collect and act on customer feedback to continuously improve the platform, collaborating with the product team to enhance functionality.
• Technical Documentation: Assist with technical resources and help create training materials for both internal and customer use.

What you bring:

• Strong Technical Skills: Proficient in querying with BigQuery and ClickHouse. Comfortable working with complex data, writing custom queries, and resolving technical issues.
• Customer-Focused: Excellent communication skills, able to translate technical data insights to non-technical users and provide solutions clearly and effectively.
• Problem-Solver: Strong analytical skills and a proactive mindset to address customer needs and overcome challenges in a fast-paced environment.
• Team Player: Work collaboratively with both internal teams and customers to ensure success.

If you're passionate about data, thrive in a technical environment, and are excited to support life sciences teams in their data-driven decision-making, we'd love to hear from you!

Python Full Stack Trainer - Join Our Friendly Team!

We're looking for a Python Full Stack Trainer to join our fun and supportive educational family. You'll be teaching students how to become awesome Python full stack developers using our already designed curriculum. Even if you're not a perfect match for all requirements but love teaching and know your Python - we'd still love to hear from you!

What You'll Do

• Teach our well-designed Python full stack curriculum in an engaging way
• Make learning fun with hands-on coding sessions and real-world examples
• Support students at different skill levels with patience and enthusiasm
• Provide helpful feedback to help students grow their skills
• Share your passion for Python and web development
• Be part of our friendly, collaborative teaching team

Skills That Would Be Great

• Knowledge of Python and web frameworks like Django or Flask
• Experience with front-end basics (HTML, CSS, JavaScript)
• Familiarity with databases and how they connect to applications
• Some experience with Git and cloud services
• A knack for explaining tech concepts in simple, understandable ways
• Enthusiasm for teaching and helping others learn

Nice to Have (But Not Required!)

• Previous coding or development experience
• Some teaching or mentoring background
• A technical degree or relevant certifications

The Awesome Perks

• State-of-the-art high-tech training facility with the latest equipment
• Ready-to-use curriculum (no need to create materials from scratch!)
• Friendly, supportive work environment where everyone helps each other
• Competitive pay and benefits
• Flexible schedule options
• Be part of something meaningful - helping others launch their tech careers!

Come As You Are

We believe in potential and passion. If you're excited about teaching Python and helping others, we want to talk - even if your background isn't traditional. Our community is welcoming and supportive!

Join us and help others discover the fun of Python full stack development!

Work With Us

Get To Know Us First!

Freecharge a subsidiary of Axis Bank Limited founded in 2010, is a Fin-Tech organisation revolutionizing Financial Products through technology.

At our core, we’re a creative company. Ideas and pixels is where we live and we love building magical products that make our users feel ‘wow’. At Freecharge, you'll have the chance to do the best work of your life. We’re on a journey to build something new, something different and something innovative & that requires passion to build such incredible products.

Come join us and shape the future of Fin-Tech.

Do You Make The Cut?

We are looking for a motivated developer to join our agile team of developers as a Lead to mentor and as an individual contributor to drive best practices in the product.

You will be responsible for the design, architecture, and delivery of a feature/product with the highest quality. Providing the product with visible benefit to end-users in an iterative fast-paced environment by creating solutions suitable for the job in real-time.

Title: Lead SDE (Backend)

Location: Gurugram

Experience: 3-7 Yrs.

Education: Bachelor’s / Master’s in Software Engineering

Responsibilities

• In this lead role, you will be designing and developing complex software systems that have been successfully delivered to customers.
• Ensure the quality of design of systems by serving as a technical lead on our most demanding, cross-functional teams
• Build reusable code and libraries for future use.
• Build highly available, high performance, scalable software and you will work on distributed systems for massive-scale systems
• Responsible for code quality of the product being developed along with unit and integration testing.
• Mentor junior developers to improve their skills, and make them more effective, product software engineers.
• Communicate with technical teams, and senior management to collect requirements, describe software product features, technical designs, and product strategy.

Sounds Like You?

• 4+ years of software development experience with Enterprise Java (JDK 8 and above), Spring (Boot, MVC, AOP, DI), ORM Frameworks.
• 1+ years of experience contributing to the architecture and design (LLD, HLD, Solid principles and design patterns and scaling) of new and current systems.
• Strong experience in technically leading junior developers with a focus on the goal.
• Strong experience in data structures & algorithms and their space & time complexities.
• Solid understanding of multithreading, microservices, MVC and strong OO skills with demonstrated experience in developing complex and reusable APIs.
• Strong experience working with Databases like SQL & NoSQL.
• Experience working with microservices-based architecture.
• Experience in high traffic, highly scalable distributed system designs, complex web applications, and code reviews.
• Experience working in an Agile environment.
• Solid understanding of the full software development life cycle and the domain.
• Good to have knowledge of messaging systems like SNS/ SQS /Kafka etc.

Life at Freecharge!

Our Playground!

• 450+ FCian’s, at Gurugram & Bengaluru locations
• Collaboration spaces & A flat and transparent culture
• Wow Corners, fun & reading Zone
• Best learning and development opportunities

Benefits

• Day-care facility
• Comprehensive Insurance Policy
• Wellness Benefits like Health check-ins
• 26 Weeks Maternity & 2 Weeks Paternity Leaves
• Adoption Assistance Program
• On-Site Parking at all locations
• A chance to have a big impact early in your career

ARE YOU READY?

TO

#ChargeYourFuture

Job description

• The BASE24 Developer at Concerto will independently own the responsibility of Development and Support
• A quick learner, proactive to changing requirements and an excellent team player is what we are looking for

Responsibilities

• Should have good understanding on BASE24 application architecture and design
• Excellent development and troubleshooting skills
• Good team player who should be able to drive internal teams and perform effective customer management
• Ensure the availability of the environment during ST,SIT, UAT
• Debug and fix system failure errors Run the Install Plans
• Review and test the install plan
• Rebuild of environments
• Ensure environment related issues are addressed on time

Essential Skills

• Expertise on ATM & POS functionality, Transaction Switching and EMV
• Understanding of Base24 source codes, change and release management, application debugging and problem resolution
• Excellent analytical and troubleshooting skills experience on Base24 ATM, POS, Schemes In-depth knowledge of Base24 Switch application
• Understanding of TAL, COBOL, S-COBOL
• Proficiency in written and spoken English Strong communication skills

Skills good-to-have:

Working experience on project Implementation in a bank or processor environment using Base24

Knowledge of transaction testing tools or simulators

Startup/shutdown maintenance of Tandem system

Deployment of code into ST, SIT and UAT environments.

Agile and scrum methodologies Knowledge of source code version control tool

Role: Software Development - Other

Industry Type: IT Services & Consulting

Department: Engineering - Software & QA

Employment Type: Full Time, Permanent

Role Category: Software Development

• Willing to contribute to Small or Large Project Teams
• Must be willing to start Immediately work from home permanent
• Good Communication Skills (English)
• Can Allocate working hours (Flexible) as per Projects Req
• Must have Good Internet & Good Laptop/System

4+ years of experience in web technologies & React Native.

Mandatory: Problem solving, Team player, Target & Result oriented Passionate about sports.

Functional: JavaScript, JavaScript Object Model, React Native, Native Build Tools, XCode and Android Studio, React Native workflows (such as Context or Redux and Redux Thunk Middleware), Maintaining Reusable Components and Libraries, Animations and Transitions, Integrate Third-Party APIs, GIT & JIRA.

KEY RESPONSIBILITIES:

• Coding and debugging pure JavaScript, polyglot and multi-lingual applications.
• Working closely with Technical Lead/Project Manager to ensure development timelines are met.
• Contribute with ideas to improve system design or streamline product delivery.
• Working with challenging applications involving Real-Time Data.
• Working on different platforms including the usage of the Native SDKs provided on JavaScript.