Customer Service Executive

Position: SFCC developer

Experience – 6-10 Years (Relevant experience with SFCC should be at least 2 years)

Location: Gurgaon

Key Deliverables (Essential functions & Responsibilities of the Job):

• Create, Manage & enhance the applications landscape in the areas of eComm & digital function. Work with IT Leader for application in digital & eComm application instances (with dependencies from global demandware/SFCC platform + JV partner + OCAPI) and integrations for the same in India eComm landscape.
• Establish and maintain IT governance structure with eComm & other process owners to manage site IT operations, resolve issues and prioritize enhancement requests in support of strategic direction after the platform is live. 
• Ensure that the systems under the responsibilities meet the SLAs and are stable and serves the purpose in minimal costs.
• Contribute to eComm IT strategy by managing staff; researching and implementing technological strategic solutions.
• Identify and steer eComm & digital demands in a timely and comprehensive manner and ensure business requirements are clearly articulated and documented.
• Leverage, recommend and implement solutions & enhancements whenever deemed fit and provide training to relevant teams where necessary.
• Ensure business requirements are clearly articulated in functional specification documentation, including Requests for Change (RFC), project charter, capital requests, new application discovery phase requirements and feedback on existing Market / HQ application gap assessments.
• Accountable for project delivery of applications or technology in time & budgets.  
• Manage personnel and outside contractor(s) as required.
• Establish budget with user approval and monitor actual charges in line with work performed.  Accountable to operate within annual budget. 
• Where required, to provide leadership, welfare and coaching to your team.

Key Relationships: 

• Internal business customers in eComm & digital.
• Global IT Vendor, market and global (HQ) colleagues, Local vendor partners
• Internal staff - direct reports (where applicable)
• IT vendors, contractors (where applicable)

Knowledge Skills and Abilities:

• This eComm & digital manager will employ interpersonal and organizational skill sets and must have the ability to work both independently with limited oversight and collaboratively across multiple projects. S/he must be highly motivated. This Manager must have facilitative capacities for clear and timely communication to support collaborative enterprises among distinct units.
• Proven business process analysis skills - ability to define problems, collect data, establish facts, document findings, draw valid conclusions and propose solutions.
• Strong understanding of leading eComm solutions including SF commerce Cloud, Hybris, Java & integrations framework, Process modelling & process management of eComm store operations & other digital areas. Technical & process aspects of eComm store front + DC inventory management, order management system (Sterling or any other OMS) & various integration aspects of various applications in overall eComm architecture. 
• Knowledge of the application deployment life cycle with strong analytical, systems and structured analysis, and social skills and with the ability to view issues and requirements from a business perspective.
• Ability to manage and lead effectively in a team environment, coordinating multiple tasks in parallel. Very strong on technical project management & solution architecture skills & ITIL trained.
• Very strong team skills and experience in waterfall, iterative and agile methodology. Person should be well versed in working in scrum team and trained in cloud tech.
• This individual must be highly focused and one who can motivate multiple teams to maintain progress toward project milestones while anticipating potential barriers and suggesting creative solutions.
• Ability to effectively interact with all levels of business via phone, written communication and in person.
• Management and leadership skills.

Who are we looking for?

We are seeking an experienced Active Directory Migration Specialist to lead and execute the migration of legacy directory services to a modern, scalable, and secure Active Directory environment . The candidate will work with cross-functional teams to design, plan, and implement migration strategies, ensuring minimal disruption to business operations and adherence to security and compliance standards.

Technical Experience:

• Preferable Experience Minimum 7 to 10 year’s over-all experience with minimum 3 to 5 years in active directory migration and administration role handling Complex multi-technology projects in Enterprise. Hands on active directory migration Implementation Experience.

Key Responsibilities:

• Assess current Active Directory environments (on-premises and/or cloud-integrated)
• Develop and document AD migration strategy, roadmap, and technical design
• Execute forest/domain consolidation, domain controller upgrades, and AD object migrations
• Coordinate with infrastructure, security, and application teams to identify AD dependencies
• Configure and manage AD tools like Quest migration Tools, PowerShell, etc.
• Perform group policy (GPO) rationalization and migration
• Migrate users, groups, computers, and service accounts with minimal impact
• Ensure coexistence and trust setup between source and target AD environments
• Implement and verify replication, DNS, DHCP, and authentication services
• Perform post-migration validation, testing, and issue remediation
• Document processes, provide knowledge transfer, and support stabilization
• Configuration and troubleshooting

Required Skills and Qualifications:

• Strong experience with Active Directory Domain Services (AD DS)
• Hands-on experience with AD migration tools (e.g., Quest tools, PowerShell scripting)
• Proficient in DNS, DHCP, Group Policy, OU structure, Sites and Services
• Experience with hybrid environments including Azure AD and Microsoft Entra ID
• Knowledge of identity and access management best practices
• Ability to analyze, troubleshoot, and resolve complex directory-related issues
• Familiarity with security/compliance implications of identity migrations
• Experience working in enterprise environments with 1,000+ users
• Effective interpersonal, team building and communication skills
• Good verbal and written communications and presentation skills demonstrate an aptitude for assimilation of new technologies and solutions.
• Independently handle all consulting related activity and assist sales organization in driving the medium & large consulting opportunities.
• Preferable knowledge in competition products across networks, security and data center solutions.
• Should have worked in similar capacity in earlier organizations

Qualification:

• Desired Candidate Profile Industry IT-Hardware & Networking Qualification B. E / B. Tech in Electronics/Telecommunications computer science or equivalent degree in IT related field.
• Microsoft Certified: Identity and Access Administrator Associate or similar
• Familiarity with Entra ID Connect, SSO, MFA, and conditional access policies
• Prior experience with mergers, acquisitions, or divestiture-based AD migrations
• Exposure to tools like SCCM, JAMF, or Intune in integrated identity scenarios
• Certification – Quest Migration tool certification, Windows Server, Microsoft Azure

• Design and implement overall recruiting strategy

• Develop and update job descriptions and job specifications
• Perform job and task analysis to document job requirements and objectives
• Prepare recruitment materials and post jobs to appropriate job board/colleges etc
• Source and recruit candidates by using databases, social media etc
• Screen candidates resumes and job applications
• Conduct interviews using various reliable recruiting and selection tools/methods to filter candidates within schedule
• Assess applicants’ https://resources.workable.com/tutorial/recruiting-skills-training">relevant knowledge, skills, soft skills, experience and aptitudes
• Onboard new employees in order to become fully integrated
• Monitor and apply HR recruiting best practices
• Act as a point of contact and build influential candidate relationships during the selection process
• Promote company’s reputation as “best place to work”

Key Responsibilities:-

• Collaborate with Data Scientists to test and scale new algorithms through pilots and later industrialize the solutions at scale to the comprehensive fashion network of the Group

• Influence, build and maintain the large-scale data infrastructure required for the AI projects, and integrate with external IT infrastructure/service to provide an e2e solution

• Leverage an understanding of software architecture and software design patterns to write scalable, maintainable, well-designed and future-proof code

• Design, develop and maintain the framework for the analytical pipeline

• Develop common components to address pain points in machine learning projects, like model lifecycle management, feature store and data quality evaluation

• Provide input and help implement framework and tools to improve data quality

• Work in cross-functional agile teams of highly skilled software/machine learning engineers, data scientists, designers, product managers and others to build the AI ecosystem within the Group

• Deliver on time, demonstrating a strong commitment to deliver on the team mission and agreed backlog

• Programming Language: Java, J2EE
• Framework: Spring MVC, Spring Security, Hibernate, JMS
• Strong knowledge in any one Relational Databases (Mysql / Oracle/ SQL Server).
• Operating System: Windows & Linux.
• Configuration Management: GIT
• Tools & Utilities: STS / Eclipse / IntelliJ / NetBeans.Web/Application Server: Jboss.
• Excellent hands-on experience and knowledge of SQL.
• Strong experience in Web services (SOAP and RESTFUL).
•  Should have expertise in Design Patterns, Transactions, Multi-threading concepts.
• Experience using Maven.
•  Knowledge of data structure

• Deliver entire application life cycle - concept, design, build and test complex web applications.
•  Gather requirements around functionality and translate those requirements into elegant functional and technical solutions.
•  Collaborate with cross-functional teams to define, design, and ship new features.
• Unit-test code for robustness, including corner cases, usability, and general reliability.
•  Perform bug fixing and ensure acceptable application performance.
• Continuously upgrade knowledge on technology changes, evaluate impact to application, and implement changes to ensure minimal latency in application availability to users.
•  Work closely with project/product managers while effectively working across multiple projects and delivering to deadlines.
• Mentor the team members on the nuances of technology and implement best practices within the team.