Telesales Executive

Matrimony.com Limited

Company

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Telesales Executive

Agency job

via Matrimony.com Limited

1 - 5 yrs

₹1.5L - ₹2L / yr

Noida Sector 16, Delhi, Gurugram, Noida

Skills

Telesales

Business Process Outsourcing (BPO)

Tele calling

Telemarketing

Business Development

Sales

Customer Service

Customer Support

Job description
Role Overview:The Telesales & Service Associate of Bharat Matrimony sells paid memberships over phone to clients who are looking for matrimony alliances. The job is to reach out to various customers over phone, explain them the product & features and deliver value to the customers.

Key Responsibilities

Responsible for making outbound calls and regular follow up on leads assigned.
Build a strong relationship / trust with customers by understanding the customer requirements and suggesting the right product to the Customers.
Selling Membership over the phone and achieve the targeted sales numbers & value, set quality parameters
Explaining the product features in detail and how to use the packages.
Understand the Customer requirements, encourage them to upgrade / renew the matrimony packages.
Address all the issues / grievances of customers and provide the right customer experience.
Capture the insights from customer interactions and share it with the internal team.
Strictly adhere to the process requirements.

Skill and Competencies required:

Functional

Business Knowledge Process Knowledge
Product Knowledge
Customer Orientation
Language skills English / Regional language
Telemarketing / Selling Skills
Basic computer skills MS Excel, Word

Behavioral

Values Integrity / Honesty / Respect
Communication Oral & Written skills / Listening
Executive Presence
Business / Telephone Etiquette
Influencing Skills
Empathy
Self-driven / Initiative
Ability to manage stress
Willingness to learn

Education and Experience:Graduate in any stream / Awaiting final year result / Graduate with arrears can also apply Minimum of 6 Months 4 years experience in Telesales / Tele-calling / Telemarketing / Collections / Retention / Domestic BPO / Direct Sales / Telecom / Insurance / Customer Engagement process or domain

Salary and Benefits

Fixed Salary Rs. 1.5 LPA to Rs 2.00 LPA per Annum plus
Incentive Rs. 36000/- to Rs.60000/- per Annum
Statutory Benefits viz. PF, ESI, Bonus, Gratuity, Leave all provided
Opportunities to learn and grow with the Company

Key Responsibilities

Responsible for making outbound calls and regular follow up on leads assigned.
Build a strong relationship / trust with customers by understanding the customer requirements and suggesting the right product to the Customers.
Selling Membership over the phone and achieve the targeted sales numbers & value, set quality parameters
Explaining the product features in detail and how to use the packages.
Understand the Customer requirements, encourage them to upgrade / renew the matrimony packages.
Address all the issues / grievances of customers and provide the right customer experience.
Capture the insights from customer interactions and share it with the internal team.
Strictly adhere to the process requirements.

Skill and Competencies required:

Functional

Business Knowledge Process Knowledge
Product Knowledge
Customer Orientation
Language skills English / Regional language
Telemarketing / Selling Skills
Basic computer skills MS Excel, Word

Behavioral

Values Integrity / Honesty / Respect
Communication Oral & Written skills / Listening
Executive Presence
Business / Telephone Etiquette
Influencing Skills
Empathy
Self-driven / Initiative
Ability to manage stress
Willingness to learn

Salary and Benefits

Fixed Salary Rs. 1.5 LPA to Rs 2.00 LPA per Annum plus
Incentive Rs. 36000/- to Rs.60000/- per Annum
Statutory Benefits viz. PF, ESI, Bonus, Gratuity, Leave all provided
Opportunities to learn and grow with the Company

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