Tele sales- Customer Care | Axis BPO Process

We are looking for an experienced Content Writer with a strong understanding of the B2B or SaaS/Healthcare industry and writing content accordingly. As a content writer at Nirmitee, he/she will play a key role in creating compelling write-ups focused on that are best suited for our target audience and industry.

Roles and Responsibilities:

• Conduct deep research and write high-quality content in the form of website content, blogs, articles, case studies, newsletters, PR, etc.
• Implement the SEO best practices in writing to increase traffic and engagement through on-page SEO.
• Collaborate with the rest of the marketing, designers, and technical teams to ensure that you align with the company's voice.
• Write content according to the latest updates and industry standards, and align with the brand voice and tone.
• Regularly analyze the market and make necessary updates and changes to the website content to keep the site polished and updated.
• Identify the target audience and analyze customer needs to address content gaps and create content to fill these gaps.

Roles and Responsibilities

1.    Manage client relationships, and facilitators relationship at MHFAI for training and post-training support.

2.    Ideate, design, and implement program that focused on post-training support for mental health first-aiders.

3.    Leverage the new products of MHFAI to the clients that ensures implementation of mental health by building tools and guidelines (for organized groups).

4.    Oversee and facilitate MHFAI instructors for training and upskilling.

5.    Monitor and coordinate the MHFAI Awards program with all the stakeholders involved.

6.    Draft and initiate scientific research, and create tools required at workplace to measure mental health.

7.    Plan and manage webinars, events and activities to promote the idea of mental health at workplaces and educational institutions.

8.    Draft, design, manage and implement guidelines / resources with focus on mental health for the benefit of organized groups.

9.    Keep up-to-date with the latest trends and best practices in Learning and Development and / or mental health, and incorporate them into our training programs.

10. Manage the Learning and Development budget, ensuring that resources are allocated effectively and efficiently.

11. Provide support in other operational functions of MHFA as needed.

Requirements:

·      4-10 years in Counselling psychology and / or mental health training

·      Qualification: Education in Counselling / Medical Psychology

·      Experience in clinical work

·      Exposure to mental health training

·      Experience of having previously worked in organized group is desirable

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About the role:

As a team member at TrusTrace, you’ll get to solve challenging, real-world problems that truly make a difference to society.

As a Product Developer at TrusTrace, you’ll get to solve challenging and real-time problems using cutting edge technologies. You get to work with industry thought leaders and big-name brands. You will work with the product team to materialize the requirements into pieces of user stories and priorities. You will get hands-on experience in polyglot programming to build solutions and write tests to ensure quality code. (We primarily work on Java, typescript/node, and golang). If you build it, you will own it, i.e . you will be generating metrics, track improvements, and bug fixes for features that are built and shipped by you.

Experience & Skills: (3 – 6 Years) The successful candidate will have

• Passion for problem-solving.
• Flexibility to multitask and re-priorities when necessary.
• Ability to work in an agile and customer-eccentric team.
• Open to learning new technologies.
• Prior saas/start-up experience is preferable, but not mandatory.
• Hands-on experience in back-end technologies and have a strong understanding of core data structure and design patterns.
• Commanding knowledge in HLD/LLD
• Basics of system design and distributed systems
• Strong fundamentals in frameworks like Spring MVC, Spring Security, Spring Data, and Spring-boot.
• Sound knowledge in Java and JVM ecosystem.
• Write the production-grade test code. Junit/ TestNG
• Proficiency with Rest API performance and OpenAPI standards.
• Experience in building cache layers and invalidate them properly ;-)
• Strong knowledge of NoSQL(Mongo) database.
• Experience with Elastic search or Solr is preferred.
• Basics understanding of cloud infrastructures (Preferably AWS) and CI/CD pipelines.
• Should have startup/product Experience

Educational Qualification : Preferably from CS/Circuit Background

As the industry pioneer behind Content Performance Marketing, BrightEdge has thoroughly redefined the concept of Search Engine Optimization (SEO) by developing an award-winning platform that precisely measures and optimizes marketing content across online channels. Our cloud-based platform is powered by big data analysis that allows our customers to plan, optimize, and measure campaigns based on real-time content performance. BrightEdge has emerged as the leading international provider of cloud-based SEO Enterprise solutions due to its dynamic and results oriented entrepreneurial culture.

BrightEdge is looking for a Full Stack Engineer to join our fast-growing team in Cleveland, OH. In this position, you will develop key backend and frontend components used by some of the largest companies in the world. You’ll innovate alongside the best minds in the industry, as well as be one of the first engineers launching our Cleveland engineering team.

Key Responsibilities:

• Collaborate with cross-functional teams to design and implement responsive web interfaces.
• Develop and maintain efficient, reusable, and reliable code using PHP, Python, React.js, HTML, and CSS.
• Troubleshoot and resolve front-end issues, bugs, and performance bottlenecks.
• Stay updated on emerging trends and best practices in front-end development.
• Participate in code reviews to maintain code quality and ensure adherence to coding standards.

What It Takes To Be Successful

• Bachelor's degree in Computer Science or a related field.
• Proven work experience as a Front-End Developer, with 4 to 7 years of relevant experience.
• Proficiency in PHP,React.js, HTML, and CSS.
• Strong understanding of responsive web design principles.
• Experience with version control systems (e.g., Git).
• Solid problem-solving skills and attention to detail.
• Excellent communication and teamwork skills.
• Ability to work independently and meet project deadlines.

Benefits & Perks

• Competitive Salary
• Medical/ Dental/ Vision Insurance/ PTO
• A highly collaborative and supportive team
• Hackathons

About BrightEdge

BrightEdge is widely recognized as a global leader in SEO and Digital marketing. The most innovative customers across more than 80 countries trust BrightEdge to modernize their Digital Marketing stack for today’s digital world. We are helping thousands of organizations, including many of the world’s largest companies, transform their businesses and drive more revenue.

The continuous innovation of our product is supported by what we believe to be our most valuable assets our people. Our employees are industry experts at the forefront of digital transformation. Come join us and help us share the future of SEO.

Job Title: Sr. UIPath RPA Developer 

Experience: 5+ years

Location: Hyderabad/ Pune

Fulfilment Type: Fulltime

Primary Skill: UIPath, OCR, SAP Automation

Job Description:

1. Strong UiPath Development skills

2. Strong communication skills

3. Design, Develop, Build, Deploy and Manage automation BoTs in UiPath environment

4. UiPath citizens developer with skills set on Low complexity automation is good to have

5. Knowledge/Understanding with business process requirements and experience configuring automation processes in UiPath

6. Strong techno-functional skills and experience on working with business to gather requirements. Working with testing teams like UAT to perform testing

7. Experience working with infrastructure teams to guide and assist in issue resolution

8. Experience working in cross functional teams involving cloud environments, to be able to work with security teams and firewall teams for any code issue resolution

9. Knowledge/Experience building BoT with automation on SAP ERP, Finance, Supply Chain, SAP Ariba, Vendor On-boarding, GFE+, Logistics, PKMS – Warehouse Management is nice to have.

• Finding creative solutions to product, technical, organisational and resource challenges. 
• Partnering with fellow leaders to build a collaborative design, engineering and product culture. 
• Help lead multiple projects on the International Experience team, defining scope, identifying resourcing needs, and handling stakeholder management. 
• Work cross-functionally to identify workflow issues and integrate procedural improvements. 
• Track and communicate progress across your projects, ensuring the teams are on track - facilitating decision-making, resolving blockers, and surfacing challenges. 
• Enable continuous improvement during projects, ensuring insights are captured, shared, and integrated. 
• Become an evangelist, advocate, and educator on behalf of Design, elevating the team's presence within the organization. 
• Always be acutely aware of the team's needs and provide feedback to our design leads in order to ensure all designers experience an enjoyable and balanced work environment. 
• Help develop process improvements for Design Operations as a whole. 
• Think conceptually – applying a user-centered approach to requirements and interdependencies – to develop engaging interfaces. 
• Think visually – using techniques like storyboards and sketching – to communicate interaction design concepts. 
• Make design decisions based on good judgement, experience, research, and data. 
• Make a real impact at scale through new product launches and interface improvements that effect billions of our customers everyday 
• Be part of a fun, humble team, always learning, collaborating with other designers to deliver a cohesive customer centered experience. 

What You'll Need 

A strong product design portfolio that demonstrates how you design to solve customer needs. 

• Excellent people management Skills 
• Leadership Skills 
• Excellent grasp of the design thinking and prototyping process, including product/interaction/visual, with the know-how to move from pencil on paper to layout to pixel-perfect handoff using tools such as Sketch, Invision, and Zeplin. 
• Stellar interaction & visual skills (track record of deploying user interface standards and conventions, functional communication flows, dynamic engaging interfaces, attention to detail, stay on brand, build new patterns). 
• Deep understanding of design principals and industry trends. 
• Expert communication and presentation skills with ability to clearly present your work; you are articulate and can advocate design rationale. 
• Readily give and receive constructive feedback. 
• Expert partnering with cross functional teams in launching new products and improvements to existing features. 

Added Points 

• Experience working in and navigating a corporate environment independently. 
• Delivered successful design for responsive web, iOS and Android. 
• Experience building efficient scalable systems or in eCommerce. 
• Bachelor’s in Design, User Experience (UX), Human Computer Interaction, Mass Communications or related field. 

Skillset  

• Mock ups : Sketch, Axure, Figma 
• Usability test : Morae, WebEx Remote UTs 
• Image editing & illustration : Photoshop, Expression Design, CorelDraw, Adobe illustrator. 

Engineering Manager

Location: Pune, India

We're seeking an experienced engineering leader to join our award-winning, talented team, building the next generation automated drone applications for our global customers. This is a technical hands-on management position. Primarily you will be responsible for application development and project delivery for a portfolio of applications within the Enterprise Contact Center. This is a playing coach role, which encompasses people management, technical/ functional expertise, and relationship/stakeholder management.

About FlytBase

FlytBase is a 4-year old, venture-funded, high growth startup –  a global pioneer in software-led automation of commercial drone applications. The team has a cumulative professional experience of several decades, with engineering graduates from IIT-B, IIT-KGP, University of Texas & Georgia Tech.

FlytBase develops intelligent software that leverages reliable, off-the-shelf drone hardware to automate and scale drone deployments for commercial use-cases. FlytBase platform is hardware-agnostic, has intelligent plugins for autonomy, manages drone fleets via 4G/5G, and uses APIs to integrate into enterprise workflows. The company is headquartered in Silicon Valley, California, USA and has R&D offices in Pune, India. Widely recognized as a pioneer in the commercial drone ecosystem, FlytBase continues to win awards globally, the most recent one being the ‘NTT Data Open Innovation Global Champion 2019’.

Responsibilities

• Responsible for the overall development life cycle of the solution and manage multi-complexity projects.

• Accountable for the overall delivery of the product/application - ensuring the quality of code and committing to the timelines.

• Lead a software engineering team, provide technical coaching, mentor teammates and manage project timelines.

• Build an elegant and maintainable Web Application using Node, JavaScript (Typescript), Angular2+, Redux, ngrx and related technologies.

• Advocate of strong Agile development methodologies (SCRUM), automated testing, and continuous integration.

• Work with product owners and development teams to gather and refine requirements, and see development through to QA, deployment and ongoing maintenance.

• Collaborate with Product and UX teams to design and build responsive, data rich tools for our customers.

• Collaborate across multiple teams to architect new solutions.

• Drive efforts to reduce inefficiencies in development, QA and deployment processes.

• Mentor and guide the team to make sound engineering decisions, improve code quality and encourage the team to get out of their comfort zone, whilst working with team members to grow.

• Manage work flows and ensure productivity of team.

• Recruit and hire team members.
  
  

Qualifications

• 6+ years of hands-on experience in designing, developing web applications.

• Must have a minimum of 2+ years of experience in managing development projects and leading a team of successful software engineers.

• Must be able to discuss technical aspects of architecture/design/code issues directly with technical teams.

• Very strong Full stack development and Architecture experience using Microservices Architecture, UI/UX, CI/CD, Design Patterns & Cloud Platform enablement.

• Experience designing, developing and supporting REST services.

• Practitioner of unit testing, data structuring, profiling, performance tuning and debugging.

• Ability to deal with ambiguities effectively (Technology, People, Process, or Partner).

• Must be able to mentor team members and partners to accomplish project and departmental goals and objectives.

What Will I Earn?

This role comes with an annual CTC that is market competitive and depends on the quality of your work experience, degree of professionalism, culture fitness and alignment with FlytBase’s long-term business strategy.

Perks:

• Fast-paced startup culture

• Hacker mode environment

• Enthusiastic and approachable team

• Professional autonomy

• Strong meritocracy

• Zero bureaucracy 

• Company-wide sense of purpose

• Flexible work hours

• Informal dress code