Customer Support Executive

Filling up this form is mandatory for interview calls:

https://surveyheart.com/form/682ea45ef2248a26ab1aef7a

Job Summary:

 We are seeking a motivated and enthusiastic Junior SaaS Sales Representative to join our sales team. This entry-level position is ideal for individuals eager to start their career in software sales and contribute to SurveyHeart's growth. The successful candidate will engage with potential customers, understand their needs, and demonstrate how our solutions can benefit their operations.

Key Responsibilities:

Market Outreach:

• Identify and research potential clients through various channels, including online research, social media, and industry events.
• Reach out to prospects via phone calls, emails, and meetings to introduce our SaaS solutions.
• Participate in relevant events to generate leads and convert them into clients.

Customer Engagement:

• Connect with existing users to understand their needs, requirements, and pain points.
• Conduct product demos to showcase features and benefits to potential clients.
• Develop and maintain strong relationships with prospects to provide tailored solutions.
• Collaborate with the sales manager to develop proposals and presentations for clients.

Customer Success:

• Actively engage with customers to understand their business goals and help them achieve desired outcomes using SurveyHeart products.
• Assist customers in maximizing the utilization of the SurveyHeart products.

Happy Customers:

• Maintain regular communication with clients to monitor satisfaction, address concerns, and identify opportunities for upselling or cross-selling.
• Gather client feedback and collaborate with internal teams to drive continuous improvement of our products and services.
• Strive to achieve sustained and higher Net Promoter Score (NPS) and Customer Satisfaction (CSAT) scores.

Additional Responsibilities:

• Stay updated on industry trends and competitor offerings to effectively position our products.
• Maintain accurate records of all sales activities and client interactions in the CRM system.
• All other tasks that improve customer satisfaction and revenue 

Qualifications:

• Master's degree in Business, Sales, Marketing, or a related field.
• Excellent verbal and written communication skills in English and Hindi. Telugu will be added advantage.
• Basic understanding of software applications with the ability to learn new technologies quickly.
• Strong ability to build relationships and engage with clients effectively.
• Self-driven with a proactive approach to achieving individual and team goals.
• Prior experience in SaaS sales is mandatory.

Other Details:

• Shift: 9.30 am - 6.30 pm (My change in the future)
• Working days: 6 days a week during probation and 5 days a week for confirmed employees.
• Salary: 3.00 LPA to 3.60 LPA
• Experience: Min 1 year in SAAS sales
• Location: Hyderabad, Hi-Tech City
• Education: MBA in Sales & Marketing or Equivalent
• Languages: English & Hindi - advanced spoken and written. Telugu will be added advantage.

Responsibilities:

IoT Deployment (on-field) and maintenance
Lead assembly, testing, and finalization of IoT products 
Black Box Testing: BLE, WiFi
Integration testing: (IoT, backend, and Android)
Test report and deployment setup documentation
Apply quality engineering principles throughout the Agile product lifecycle.
Collaborate closely with cross-functional teams.

Required qualifications:

2021/2022 passed out B.Tech Graduate in ECE or EEE
Hands-on experience with microcontrollers like Arduino and ESP.
Knowledge of C programming language.
Excellent communication and critical thinking skills.
Good organizational skills and a detail-oriented mindset.
Ability to work in a fast-paced environment with minimal supervision.
Sense of ownership and pride in your performance and its impact on the company’s success.
Team player.
Good time management skills.


Preferred qualifications:

Good understanding of embedded and IoT systems.

Who can apply

Only those candidates should apply who
are available for full-time (in-office)
can start the Job immediately
are from Mumbai
have relevant skills and interests

Roles and Responsibilities

Functional Responsibilities:

1.    Digital Marketing Planning:

·      Plan actions and initiatives that are aligned to the business strategy, and supports the overall marketing goals of MHFA India products

2.    Social Media Coordination:

·      Manage and optimize social media accounts across platforms (Facebook, Twitter, LinkedIn, Instagram, etc.).

·      Create, curate, and share content that encourages engagement, drives traffic, and builds brand awareness.

·      Manage content calendars, scheduling, and publishing to maintain a consistent online presence.

·      Monitor social media conversations, respond to comments, messages, and reviews, and manage online community interactions.

3.    Email Marketing:

·      Plan, execute, and analyze email marketing campaigns to nurture leads, engage customers, and drive conversions.

·      Segment email lists for targeted messaging and personalize content to improve open rates and click-through rates.

·      Monitor and improve email campaign performance based on key metrics and A/B testing.

4.    SEO and SEM:

·      Optimize website content for search engines (SEO) to improve organic visibility and drive traffic.

·      Manage pay-per-click (PPC) campaigns using platforms like Google Ads, monitoring keyword performance, ad copy, and budgets.

·      Analyze and report on keyword rankings, website traffic, and conversion rates to refine strategies.

5.    Analytics and Reporting:

·      Use analytics tools (e.g., Google Analytics, social media insights) to track and measure the performance of digital campaigns.

·      Create regular reports detailing key performance indicators (KPIs), trends, and actionable insights.

·      Make data-driven recommendations for improvements and optimizations based on campaign results.

6.    Stay Current with Trends:

·      Keep up-to-date with the latest trends, tools, and technologies in digital marketing, communication, and relevant industries.

·      Recommend innovative approaches to improve campaign effectiveness and achieve better results.

Organizational Responsibilities

·      Initiate activities in line with to MHFA India strategy and work plan

·      Support director and team in development of MHFA India digital marketing and communications function

·      Support in any other task that may be assigned by the organization

·      Attention to detail and a commitment to maintaining high-quality content and functionality

About the company:

At GullySales, we understand that a strong sales and marketing strategy is essential for business success. That's why we offer a wide range of services to help businesses of all sizes reach their goals. Whether you need help with branding, digital marketing, sales training, lead generation or more, our team of experts has the skills and experience to help you succeed.

Remote from preferred locations: Mysuru/Mysore, Chennai or Hyderabad

Title: 

Field Sales Representative

Job Summary:

A field sales job involves selling products or services directly to customers in their designated geographical area or territory. This role requires frequent travel to client sites, conducting face-to-face meetings, and presenting product offerings to potential customers.

Responsibilities:

1. Prospecting and Lead Generation

2. Customer Engagement

3. Sales Presentations

4. Sales Negotiation

5. Account Management

6. Sales Reporting

7. Market Intelligence

9. Travel: Regularly travel within the assigned territory to meet clients, attend conferences, and participate in industry events.

Requirements:

- A valid driver's licence and a two wheeler of your own.

- Proven track record in field sales or relevant sales experience, preferably in the same industry. Freshers are also accepted. 

- Excellent communication, interpersonal, and presentation skills. 

- Strong negotiation and closing abilities.

- Self-motivated and target-driven with the ability to work independently.

- Proficiency in using CRM software and other sales tools.

- Willingness to travel extensively within the assigned territory.

Company website: 

https://www.gullysales.com/

• Create an engaging and knowledgeable online Shopify store to increase sales and revenue
• Extensive knowledge in HTML5
• Create bespoke Shopify themes and change pre-existing templates per pre-defined brand guidelines
• Be an expert in all aspects of the ECommerce platform
• Work with the UX and UI Design Teams to create unique, strong, and inventive front-end user experiences
• Ensure a smooth connection with Marketing Tools, Platform APIs, and Shopify Apps to optimize the shop for overall efficiency and functionality
• Test and debug websites regularly to improve performance
• Based on their findings, they provide technical support and coordination, protecting enterprises against failure
• Increase conversion rates by optimizing your website

• Need to develop windows applications in VB.Net and C#
• Need to interact with QA team, Deployment team
• Need to interact with in-house and external customers
• Need to interact with internal team members for integrated development
• Need to have good communication skills within the team members

Skills required:

• 5+ years of experience is required in developing projects using VB.Net, and mysql C#
• Need to have experience in implementing OOPS concepts
• Need to have experience in database concepts
• Need experience in unit testing
• Need to have experience in trouble shooting and analyzing run time errors

Preference of Educational background:

• BE
• B.Tech
• MCA

Preference of Professional background:

• Experience in handling modules/projects as individual
• Experience in Imaging tools, PDF SDK
• Experience in interacting with 3rd party tools

Job Summary :

We are looking to hire a talented PHP Developer to manage our back-end services and ensure a seamless interchange of data between the server and our users. As a PHP Developer, you will be responsible for developing and coding all server-side logic.

• Bachelor’s degree in Computer Science or similar field.
• Knowledge of PHP web frameworks like Yii2, Laravel, and CodeIgniter.
• Knowledge of front-end technologies including CSS3, JavaScript, and HTML5.
• Understanding of object-oriented PHP programming.
• Familiarity with SQL/NoSQL databases.
• Good problem-solving skills.

• Conducting analysis of website and application requirements.
• Writing back-end code and building efficient PHP modules.
• Developing back-end portals with an optimized database.
• Integrating data storage solutions.
• Updating and altering application features to enhance performance.