Responsibilities
- To Attend the inbound calls of HNI customers in both Retail Liabilities & Credit Cards and process the queries.
- To identify and convert the opportunities for cross-selling (banking products).
- Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
- Ensure customer “delight” and consistent service experience, including timely resolution of customer queries/issues.
- Complete the logs specified by the process (End-of-day target).
- Adherence to Information Security norms & quality process norms.
- To be aware of and comply with any updates about the process.
- Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance.
Requirements
- Graduate
- Preferably 1-2 years with 6 months which should be in a customer service role - Understanding of call centre industry an advantage.
- Excellent communication skills – Verbal & Written.
- Flexible to work 24/7 (For Females: 7 AM till 8 PM) including Sundays/holidays
- Flexible to get scattered 8 Week Offs in a month with 9 hours shift
- Good listening skills and strong communication abilities.
- Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity
- Team Player, collaborative Self-motivated person with the ability to act as a role model within the organization.
- Should be able to establish rapport quickly with peers, managers & customers.
Shubham Vishwakarma
Full Stack Developer - Averlon
About Kotak Mahindra Bank
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Research |
Competitor Research |
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Trends - Voice SEO, Design Aesthetics |
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Tools |
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Website |
Website Design - UI/UX |
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Website Content Creation - Creatives |
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Social Media |
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Content Creation - Creatives |
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Content Creation - Videos Editing + Repurposing + Gifs + Animation |
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Optimizations |
Client Feedback - Creatives Pipeline |
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Email Marketing |
Content Creation - Creatives, Videos, Gifs |
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Performance Marketing |
Existing Brand - Creatives Analysis / Audit |
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Content Creation - Creatives |
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Content Creation - Videos Editing + Repurposing + Gifs + Animation |
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Branding |
Branding Collaterals - Create |
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Upskilling |
Complete Courses |
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Create Concise Course Notes |
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Create SOPs |
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Reporting |
Daily, Weekly, Monthly MIS Report |
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iOS App DevelopmentAndroid Development|
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RSPP Write Up |
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(Role - Skill - Persona - Process) |
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Company Write-up |
Zoko makes it easy for businesses to do Sales, Marketing and Customer Support on WhatsApp. WhatsApp is the internet of the #nextbillion and Zoko’s vision is to become the Shopify for merchants, selling on WhatsApp. We are backed the best - YCombinator, Ryan Hoover (the founder of Product Hunt), Binny Bansal backed 021 Capital and other illustrious YC Alumni. |
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Role |
Senior Frontend Engineer |
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Location |
Bangalore / Kochi / Remote |
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Budget |
30-40 LPA + 0.15% to 0.2% equity |
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Define the Role |
1. Leads and executes the mobile development strategy for the company |
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Key outcomes expected |
1. Implementation of the mobile version(s) of the app in Android and iOS |
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Persona |
8-12 years of experience in web and mobile development |
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Skills |
Mandatory |
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Process |
Round 1- (Google Meet) - Founders (screening) |
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Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon