Customer Support

we’d love to speak with you. Skills and Qualifications:

Strong experience with continuous integration/continuous deployment (CI/CD) pipeline tools such as Jenkins, TravisCI, or GitLab CI.

Proficiency in scripting languages such as Python, Bash, or Ruby.

Knowledge of infrastructure automation tools such as Ansible, Puppet, or Terraform.

Experience with cloud platforms such as AWS, Azure, or GCP.

Knowledge of container orchestration tools such as Docker, Kubernetes, or OpenShift.

Experience with version control systems such as Git.

Familiarity with Agile methodologies and practices.

Understanding of networking concepts and principles.

Knowledge of database technologies such as MySQL, MongoDB, or PostgreSQL.

Good understanding of security and data protection principles.

Roles and responsibilities:

● Building and setting up new development tools and infrastructure

● Working on ways to automate and improve development and release processes

● Deploy updates and fixes

● Helping to ensure information security best practices

● Provide Level 2 technical support

● Perform root cause analysis for production errors

● Investigate and resolve technical issues

Minimum exp: 2 years (Full-time)

Primary and Must have skills: 

• Deep hands on working experience in Node. JS

• Firebase functions like notifications, real-time data update etc. 

• Html, CSS, JavaScript, Jquery

• Firebase, AWS/Heroku, SQL/NoSQL Databases with Server side integration

• Can create and implement API on node js.

• API development and management

• Documentation & Efficient Code Management

• Handled large amounts of firebase data in the reporting backend

• Product Management & Product Ownership Orientation

Good to have skills (Additional):

• Online payment systems,

• Online Learning platforms

• Licensing, Encryption, Reporting & Analytics

Personality skills:

• Non Distracted, Focussed and Disciplined 

• Analytical, Problem-solving and Calculative aptitude

• Humility to Learn, share & keep improving

• Professional, Organized & a Team Player

• Understands importance of excellent and proactive communication in all formats

About iDream Education:
Our Roots and Vision

iDream Education is an ed-tech startup with a vision to facilitate universal access to learning and growth. Our solutions are designed to break the learning barriers of languages, boards, location or socio-economic status, and empower everyone to Learn Unlimited.

Our Core Values and Work Principles 

At iDream Education, we are a purpose driven startup and are building a team aligned to our vision, culture and values. 

Our core work values & principles are:

1. Oneness - We believe in the fundamental oneness of all existence, and all our work, solutions, designs, content and business approach is based on this underlying principle of Oneness. 
2. Equal Opportunities - We stand for equal growth opportunities for everyone in the company and in our user/partner/customer ecosystem. 
3. Always Learning - Our culture is to always keep learning and improving with humility and self confidence. 
4. Exponential Growth & Evolution - We aspire the company, our team members and our users to grow exponentially in all dimensions and keep evolving everyday.
5. Collective Responsibility - Our culture aspires to empower every team member to take ownership and responsibility of the collective vision and its manifestation.

Skills, Experience & Personality Fitment for this Profile

• Deep and Practical experience with Node. JS (primary work component), Firebase, AWS/Heroku, SQL/NoSQL Databases with Server side integration.
• Minimum of 2 years of deep hands-on experience with web based solutions, backend development, APIs and web development in node.JS, firebase, basic understanding of android and flutter will be a plus but not necessary.
• Should have worked on a web based backend in Node.JS for preferably an android app based solution which had scaled to a large number of users. Developed, managed and scaled usage/analytics and reporting of end user based solutions.
• Capable of creating and implementing API on node js. Should have deep hands-on experience in  developing and managing APIs.
• Should have practical experience of integrating and managing online payment systems, and build and manage online learning platforms with login, video security, online payment and reports.
• Possess energies and capabilities to experience tremendous growth in learning, deep dive development, take end to end responsibility of the products and join hands to scale our solutions together with our team.
• Personality Traits we respect - An undistracted mind, an aspiration for holistic growth, humility, discipline, clear and adequate communication and self confidence to learn and do anything. 

Role and Responsibilities of this Profile

• You shall be working on and taking responsibility for our central content and reporting backend, which is the heart of our tech platform. 
• Should have good command on Firebase functions like notifications, real-time data update etc.  
• The backend shall be evolved into a content integration platform with internal teams and external partners working on a common backend for all content and courses updation, integration and management. 
• You shall be responsible for taking ownership of the current web and backend solutions and defining, building and scaling them as per growth plans along with the product managers and the current team. 
• All web and server side development and enhancements as per product growth vision and management plans. 
• Please know that we are in a growth stage of our app and tablet based products and therefore a lot of responsibility and ownership taking work will be expected on the tech and product front.

Some Important Aspects of this Profile you should know

• This role would involve a lot of self-driven sharp and focussed work with end-to-end responsibility of the products.
• We are in a fast growth phase and therefore the need of the hour is a hands-on and fast paced approach to work with best of skills/communication and discipline.
• This role requires  very responsible and efficient communication in all formats, verbal, written, messaging, email and documentation.
• This role suits you best if you wish to do deep and focussed work in a product company and be a part of the initial core team that builds a globally scalable edtech platform.
• We aspire to onboard a Node.js developer who wishes to spend at least 2-3 years in deep product building/scaling and gain unprecedented experience and growth while growing the products and iDream Education. 

Job Type: Full-time, Work at office (Please note, this is not a remote working role / No Work from home for this role currently)

Job Location: Sec-32, Gurugram, India

KNOLSKAPE is looking for a DevOps Engineer to help us build Educational platforms and products that make learning experiential for leaders of the world.

DevOps Engineer responsibilities include deploying product updates, identifying production issues, and implementing integrations that meet customer needs. If you have a solid background in working with cloud technologies, setting up efficient deployment processes, and are motivated to work with diverse and talented teams, we’d like to meet you.

Ultimately, you will execute and automate operational processes fast, accurately, and securely.

Skills and Experience

• 2+ years of experience in building infrastructure experience with Cloud Providers ( AWS / Azure / GCP)
• Build and Deployment Management (Gitlab).
• Experience in writing automation scripts using Shell, Python, and Terraform based.
• Good experience in building pipelines with YAML-based knowledge of the GitLab environment.
• System Administration skill set.
• Docker/Kubernetes container infrastructure and orchestration
• Deploying/operating NodeJs/PHP/LAMP framework-based clusters with infrastructure.
• Monitoring, metrics collection, and distributed tracing
• Infrastructure as code” – Experience with Terraform preferred.
• Strong AWS Deployment Experience
• Provide system-level technical support
• Desire to learn new technologies while supporting existing
  
  

Roles and Responsibilities

• End to End-building CI/CD pipelines using tools like Jenkins and Jenkins Pipelines etc.
• Build CI/CD pipelines to orchestrate provisioning and deployment of both large scale systems
• Develop and implement instrumentation for monitoring the health and availability of services including fault detection, alerting, triage, and recovery (automated and manual)
• Develop, improve, and thoroughly document operational practices and procedures.
• Perform tasks related to securing and keeping the products, tools, and processes you are responsible for securing our infrastructure.
• Agile software development practices
• Understand IT processes, including architecture, design, implementation, and operations
• Open Source development experience
• Self-motivated, able and willing to help where help is needed
• Able to build relationships, be culturally sensitive, have goal alignment, have learning agility

Location: Bangalore

About KNOLSKAPE

KNOLSKAPE is an end-to-end learning and assessment platform for accelerated employee development. Our core belief is that desired business outcomes are achieved best when learning needs are aligned with business requirements, but traditional methodologies for capability development require a new, more updated approach. Keeping with this philosophy, we offer engaging, immersive, and experiential learning and assessment solutions - strategy cascading, business acumen, change management, leadership pipeline, digital capabilities, and talent assessments. Leveraging a blended omnichannel delivery model, KNOLSKAPE offers instructor-led classroom sessions, live virtual sessions, and self-paced courses to suit every learning need.

More than 300 clients in 25 countries have benefited from KNOLSKAPE's award-winning experiential solutions. A 120+ strong team based out of offices in Singapore, India, Malaysia, and the USA serves a rapidly growing global client base across industries such as banking and finance, consulting, IT, FMCG, retail, manufacturing, infrastructure, pharmaceuticals, engineering, auto, government and academia.

KNOLSKAPE is a global Top 20 gamification company, recipient of numerous Brandon Hall awards, and has been recognized as a company to watch for in the Talent Management Space, by Frost & Sullivan, and as a disruptor in the learning space, by Bersin by Deloitte.

• Plan, manage, and deliver solutions.
• Training, mentoring, and supporting scrum teams to follow agile values, principles, and practices.
• Determining and managing tasks, issues, risks, and action items.
• Scheduling and facilitating scrum events, meetings, and decision-making processes.
• Monitoring progress and performance and helping teams to make improvements.
• Planning and organizing demos and product/system testing.
• Ensuring the proper use of collaborative processes and removing impediments for the scrum team.
• Tracking project processes, deliverables, and financials.
• Preparing and presenting status reports to stakeholders.

Qualifications:

• Bachelor’s degree in management, finance or computer sciences or equivalent experience
• 6+ years of IT management experience, preferably within the small and medium business market.
• 8+ year in Software/SAAS business
• Project management experience preferred

Responsibilities:

• Setting a vision for how technology will be used in the company.
• Product lifecycle from architecture perspective
• Ensuring that the technological resources meet the company's short and long-term needs.
• Creating timelines for the development and deployment of all technological services
• Making executive decisions on behalf of the company's technological requirements
• Acting as a mentor to team members
• Maintaining a consumer-focused outlook and aiding in the delivering of IT projects to market
• Staying on top of technology trends and developments
• Powerful coder with an expertise in PhP, Laravel, Javascript, Architecture Design, Database Design and having agile mindset
• Must have strong knowledge in AWS infrastructure

Desired Skills:

• Communication
• Planning & Execution
• Problem Solving
• Project Management 
• Quality Management
• Knowledge of deployment tasks such as on site deliveries, installation, acceptance
• Risk assessment 
• Decision Making
• Customer focus

Job Requirements:

JD : ML/NLP Tech Lead

- We are looking to hire an ML/NLP Tech lead who can own products for a technology perspective and manage a team of up to 10 members. You will play a pivotal role in re-engineering our products, transformation, and scaling of AssessEd

WHAT ARE WE BUILDING :

- A revolutionary way of providing continuous assessments of a child's skill and learning, pointing the way to the child's potential in the future. This as opposed to the traditional one-time, dipstick methodology of a test that hurriedly bundles the child into a slot, that in-turn - declares- the child to be fit for a career in a specific area or a particular set of courses that would perhaps get him somewhere. At the core of our system is a lot of data - both structured and unstructured. 

- We have books and questions and web resources and student reports that drive all our machine learning algorithms. Our goal is to not only figure out how a child is coping but to also figure out how to help him by presenting relevant information and questions to him in topics that he is struggling to learn.

Required Skill sets :

- Wisdom to know when to hustle and when to be calm and dig deep. Strong can do mentality, who is joining us to build on a vision, not to do a job.

- A deep hunger to learn, understand, and apply your knowledge to create technology.

- Ability and Experience tackling hard Natural Language Processing problems, to separate wheat from the chaff, knowledge of mathematical tools to succinctly describe the ideas to implement them in code.

- Very Good understanding of Natural Language Processing and Machine Learning with projects to back the same.

- Strong fundamentals in Linear Algebra, Probability and Random Variables, and Algorithms.

- Strong Systems experience in Distributed Systems Pipeline: Hadoop, Spark, etc.

- Good knowledge of at least one prototyping/scripting language: Python, MATLAB/Octave or R.

- Good understanding of Algorithms and Data Structures.

- Strong programming experience in C++/Java/Lisp/Haskell.

- Good written and verbal communication.

Desired Skill sets :

- Passion for well-engineered product and you are - ticked off- when something engineered is off and you want to get your hands dirty and fix it.

- 3+ yrs of research experience in Machine Learning, Deep Learning and NLP

- Top tier peer-reviewed research publication in areas like Algorithms, Computer Vision/Image Processing, Machine Learning or Optimization (CVPR, ICCV, ICML, NIPS, EMNLP, ACL, SODA, FOCS etc)

- Open Source Contribution (include the link to your projects, GitHub etc.)

- Knowledge of functional programming.

- International level participation in ACM ICPC, IOI, TopCoder, etc

- International level participation in Physics or Math Olympiad

- Intellectual curiosity about advanced math topics like Theoretical Computer Science, Abstract Algebra, Topology, Differential Geometry, Category Theory, etc.

What can you expect :

- Opportunity to work on the interesting and hard research problem, to see the real application of state-of-the-art research into practice.

- Opportunity to work on important problems with big social impact: Massive, and direct impact of the work you do on the lives of students.

- An intellectually invigorating, phenomenal work environment, with massive ownership and growth opportunities.

- Learn effective engineering habits required to build/deploy large production-ready ML applications.

- Ability to do quick iterations and deployments.

- We would be excited to see you publish papers (though certain restrictions do apply).

Website : http://Digitalaristotle.ai


Work Location: - Bangalore