Customer Support

About PlanetSpark

PlanetSpark is on a mission to build the next generation of confident speakers and creative writers amongst kids and young adults. We are a series B funded global company impacting over 13 countries through live classes on communication skills through handpicked top 1% teachers, We are the category creators and market leaders in the communication skills segment. Our learners participate in gripping debates, create viral YouTube videos start their podcast channels, perform stand-up comedy, write nail-biting mystery stories, and become confident and fearless speakers. We Are backed by some top VCs, such as prime venture partners, Indian Angel network FIITJEE, and global entrepreneurs such as Binny Bansal, Deep Karla Gokul, and Shirish Nandkarni. We have raised over dollar 24 million till date over five rounds. Come join a passionate team of over 500 young and energetic team members and 3500+ expert teachers on this rollercoaster ride to build the most loved brand for kids who will move the world!

Key Statics - Series B Funded - 13 countries - 35k Students - 4K Teachers - 2 Million Enrolled Classes

Mission statement for the role:

- Generate revenue by achieving weekly target through consultative inside sales.

Roles and responsibilities:

- The business development counselor interacts with parents or adult learners after they have taken a demo class and have experienced the product. Since these were high intent nurtured leads, There is no cold calling required. The role involves achieving weekly revenue targets by:

- Inviting parents or the adult learners to a video counseling session

- Conducting a detailed video counseling session with the decision-makers and taking them closer to their decision to purchase

- Looking at the entire sales life-cycle, starting from engaging with parents till final conversion and i.e. enrolment in the program

How is sales at PlanetSpark different?

- High Intent Leads - you get leads after they take a 1-hour demo.

- Extensive Training- you will get extensive instructor training and on-the-job training

- Career Progression - Get fast-track growth in designation and compensation

- Rewards and Recognition- become a star performer and get recognized through the weekly rewards ceremony!

Your career path

Working with a fast-growing, the startup provides the opportunity to grow, aggressively up the ladder and assume greater responsibilities and experiences at a very young age. Our meritocratic, performance-based policy identifies and promotes top performers.

- Business development counselor

- Senior business development counselor

- Assistant Manager

- Manager

- Senior Manager

- Associate Director - Associate Vice President - Vice president

Key skills to be successful in the role:

- Excellent communication, interpersonal presentation, and problem-solving skills

- A go better attitude and winning mindset

- Excellent influencing skills and Street smartness

- Performance-driven people who adhere to guidelines set by the organization

What we're looking for?

- We do not look for any specific degree of GPAs. We are open to all those who have a passion for sales and the zeal to grow quickly in their career.

- You should be located in Gurgaon or should be ready to locate to Gurgaon. This is a work-from-office role.

- You should be okay to work 5 days a week with a weekly off on Thursday. Saturday. Sunday are the most important days for your role as maximum customers take their counseling session on these days.

CULTURE SNEAK-PEAK

Apart from doing impactful work together, we ensure that our employees are well taken care of and that they feel strongly about creating confidence across the globe.

- Take a sneak-peek at our impact here https://lnkd.in/dvjncjTw

- Catch how we do things at our office https://lnkd.in/d3HRvbu2

- Life at PlanetSpark https://youtu.be/UY5hcQQ9Zml

About the job

     As the AGM - Retention, you will be responsible for developing and implementing our marketing strategy for player retention on the platform. You will consistently execute, learn, and iterate result-oriented marketing campaigns to ensure player retention on the platform and optimum utilization of all resources. Ideate and execute innovative campaigns for player retention on the platform. You will need to strategize and implement various promotional offers and bonus offers to increase deposits and ARPU. Leading a team of marketing specialists, you will work with senior leadership across functions and ensure we achieve industry-leading revenue and budget targets consistently.

Responsibilities

• Develop and implement a cohesive marketing plan for player retention through various platforms.
• Create aggressive monthly and quarterly retention plans and ensure we meet them.
• Ideate and execute innovative campaigns for player retention on the platform. Strategizing and implementing various promotional offers and bonus offers to increase deposits and ARPU.
• Track the effectiveness of ongoing campaigns through regular reporting that includes details of customer behavior, usage, and spend.
• Analyse the customer journey and identify key touchpoints in the customer's interaction to optimize customer activation and retention. 
• Prepare regular reports and presentations on marketing metrics.
• Conduct market analysis to identify challenges and opportunities for growth.
• Provide guidance and ideas to organize effective marketing events.
• Conduct thorough competitive analysis to stay informed and ahead of the competition.

Requirements

Qualifications

• Demonstrable experience in a senior role leading customer retention as well as designing and implementing successful marketing campaigns.
• Thorough knowledge of SEM, Facebook and CRM tools like CleverTap, Web-engage, etc.
• Advanced Excel skills, and knowledge of SQL and tableau is preferable.
• Ability to creatively solve business problems through strategic and innovative approaches.
• Ability to work with various teams in a complex environment, ensuring timely delivery of multiple projects.
• Highly analytical with the ability to collate, analyse, and present data and drive clear insights into decisions that improve KPIs.
• Ability to effectively communicate and manage relationships with senior management, company divisions, and partners.
• Ideally, should have gaming or e-commerce industry experience.

About BLITZPOKER

BLITZPOKER is part of one of the largest poker networks in the world with over a million registrations and 100,000 active users.

In India, majority- owned by i3 Interactive Inc. BLIZTPOKER brings together all the fun and class in the world of online poker games in India with its exciting poker tournaments and promotions. It offers varieties of games in poker like Texas Hold’em, Omaha, Open Face Chinese Poker among others for professional and recreational players.

Our company is seeking an Angular Developer who has the technical ability to implement user interfaces using JavaScript and the Angular framework. You will need to know the best practices and modern ways of creating interfaces and ensure the interface is able to interact with backend APIs. You will also need to have great communication and collaboration skills as you will need to interact with fellow frontend and backend developers regularly to ensure components can be integrated together.

As an Angular Developer at our company, you will:

• Work with other team members.
• Design and implement visually aesthetic user interfaces.
• Identify issues with front-end code and rectify them to remove bugs.
• Create unit tests to ensure code is functioning as expected.
• Create well-written documentation.
• Ensure front-end code is able to query APIs.
• Audit code to identify bottlenecks of performance and fix them.

Our ideal Angular Developer will have:

• The ability to problem-solve.
• High level of knowledge around the Angular framework and JavaScript.
• High-level knowledge of front-end interfaces.
• Fundamental knowledge of UX/UI.
• Fundamental knowledge of SEO.
• Good interpersonal skills

The role provides L2 and L3 support and IS services to F&PA community using the Cognos Controller Applications

1. Problem determination / troubleshooting and root cause analysis skills for our IBM Cognos Controller Cloud and On-Premises offerings 
2. Create or enhance knowledge assets for our Knowledge Base (how-to guides, technical notes or similar).
3. Contribute to key operational metrics: for example: NPS, initial response times, backlog management, Time to Resolution

Technical expertise:

1. Previous experience with IBM Cognos Controller, Planning Analytics, or equivalent financial consolidation software (e.g. Anaplan, Tagetek, OneStream, Vena Financial Close Management, Oracle Financial Consolidation, ) 
2. Web tier technologies 
3. Network administration 
4. Web applications 
5. Databases (SQL Server Oracle, DB2) 
6. Strong troubleshooting communication skills 
7. Demonstrated organization and time management skills 
8. Demonstrated verbal and written communication skills 
9. Must be self-motivated and disciplined 
10. Ability to recognize and prioritize critical tasks independently

1. Strong in IBM Cognos Controller 10x expertise 2. Strong SQL knowledge (Oracle, MS SQL Server) 3. Good in Data-warehousing concepts with cognos schema  4. Preferred Knowledge on Cognos finance products - Planning/TM1 5. Excellent communication skills  

cognos Controller 10.4.2 -On premise experience - this is the keyword for the search for Cognos Controller.

Long Term Contract Job

Senior Frontend Developer 

About us

We are founded in 2007. Our mission is to develop a diverse portfolio of technologies, products, and services,that gives all people equal access to unbiased data and information. We believe that through this access people can empower and protect themselves in today’s
ever-changing world, filled with fake news, deception, and a lack of transparency.

About the Job

We are looking for a Sr. Front End Developer to join our growing team. Your
experience here will give you the opportunity to improve the fundamentals and learn about the
top notch technologies in front end development. If you are someone who is passionate about
building stellar user experiences and great products through elegant code this would be the job for you. You will play a key role in translating our customers and company needs into appealing and functional web pages while proving your ideas with testing.

What You Will Get to Do

1. Work with your team to improve our conversion rates by coding out variations for A/B testing
2. Build better user experiences
3. Rigorously educate yourself with the latest development techniques and best practices
4. Proactively anticipate issues and develop solutions
5. Clearly communicate solutions to team members both verbally and in written documentation
6. Implement new digital technologies or development techniques that help to meetbusiness objectives
7. Look at existing practices and use your experience to help build better practices when necessary
8. Work with our tech leads to decide what long term initiatives we should take on and then motivate others to embrace these initiative

1. 4+ years of front-end development experience
2. Experience with responsive web design and the ability to deliver outstanding functionality to the range of client devices from desktops and laptops to mobile platforms
3.  Familiarity with at least one JavaScript framework (MVW) and know when to do without one when necessary
4. Understanding of HTTP and how clients interact with a web server
5. Solid understanding of best practices. You read the YDKJS books.
6. Capable of coding in ES5 and ES6 and understand the difference between them
7. Up-to-date on HTML5 and CSS3 features
8. Passionate about supporting all browsers, including IE11+
9. Practical experience in design techniques for web UI applications
10. Demonstrated ability to roll up sleeves to develop and implement new features and functionality
11.  Possess an excellent understanding of creative tools in order to develop leading-edge web pages with interesting and innovative client-side capabilities
12.  Be independently driven and resourceful to deliver results with minimal direction
13. Have an entrepreneurial spirit with a drive to contribute new ideas for future development
14. Have the ability to deliver what is required but at the same time, look at code objectively to see areas of improvement
15. Have the ability to work with UX and technical teams to get things done
16. Have the ability to handle multiple, competing priorities in a fast-paced environment
17. Have excellent verbal and written communication skills

1. Experience working in an agile development environment
2. Experience with running experiments
3. Experience in trying out modern frameworks and executing on migration plan

1. You know how to polyfill features that aren't cross browser friendly.
2. You understand same-origin policy and cross-origin resource sharing.
3. You understand prototypal inheritance vs classical inheritance.