
Responsibilities
- To Attend the inbound calls of HNI customers in both Retail Liabilities & Credit Cards and process the queries.
- To identify and convert the opportunities for cross-selling (banking products).
- Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
- Ensure customer “delight” and consistent service experience, including timely resolution of customer queries/issues.
- Complete the logs specified by the process (End-of-day target).
- Adherence to Information Security norms & quality process norms.
- To be aware of and comply with any updates about the process.
- Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance.
Requirements
- Graduate
- Preferably 1-2 years with 6 months which should be in a customer service role - Understanding of call centre industry an advantage.
- Excellent communication skills – Verbal & Written.
- Flexible to work 24/7 (For Females: 7 AM till 8 PM) including Sundays/holidays
- Flexible to get scattered 8 Week Offs in a month with 9 hours shift
- Good listening skills and strong communication abilities.
- Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity
- Team Player, collaborative Self-motivated person with the ability to act as a role model within the organization.
- Should be able to establish rapport quickly with peers, managers & customers.

About Kotak Mahindra Bank
About
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Are you a fun-loving and passionate individual about technology? Are you ready to build a career that enhances your skills?
Then, we are the right choice for you.
We are seeking a results-oriented Network Administrator to manage our company's computer infrastructure and supervise our IT department. You will be upgrading and installing hardware and software, performing troubleshooting to resolve IT issues, and maintaining our networks and servers.
To ensure success as an IT Administrator, you should possess extensive experience in IT administration and the ability to optimize the performance of our IT infrastructure. An accomplished IT administrator will be someone whose technical expertise results in enhanced IT system efficiency across company structures.
Desired roles & responsibilities:
- Expertise in DNS, VMware Workstation, multiple OS installation & RAID configurations.
- Excellent understanding of Networking & Firewalling concepts.
- Well versed with various IT Infrastructure technologies/ concepts such as LAN & WAN protocols, VPN Technologies (IPSEC, SSL), Leased Line Connectivity, DNS, DHCP, ISP Setup, TCP/ IP, IP architecture, Network Management System (NMS), VLANs, Structured Cabling Design, Anti-Virus Server (Mail Scanning/ Gateway Scanning/ Server/ Clients Scanning) Setup and Wire Less LAN concepts.
- Expertise in Active Directory Configuration and Group Policy Management. FSMO Roles, DNS Zones, Replications, etc.
- Experienced in Single sign-on configurations using Active Directory Federation Services (ADFS) and Azure AD.
- Good understating of PKI infrastructure and experience in Active Directory Certificate Services administration.
- Administration knowledge on Anti-Virus Management
- Firmware up-gradation and tuning, hardening the servers.
- Manage local hardware inventories.
- Assist network architects with the design of network models whenever needed.
- Good hands-on experience on SonicWALL/FortiGate/FortiNet Firewall and configuration. well versed with NAT Rules in Firewall and Direct the installation of both the software and hardware components of firewalls along with other portions of security infrastructure. They also configure firewalls for usage, manage their day-to-day operations, and perform regular maintenance through upgrades and patches.
- Applying operating system updates, patches, and configuration changes.
- Expertise in Firewall design, building, and managing the security infrastructure of information technology (IT) systems. They are expected to be proficient in all aspects of ITIL (i.e. Incident Management, Service Request Management, Change Request Management, Problem Management, Disaster Response, etc.).
- Windows Server environment administration and support.
IT Administrator Requirements:
- Bachelor's degree in computer science, information technology, information systems, or similar.
- Applicable professional qualification, such as Microsoft, Oracle, or Cisco certification.
- Extensive experience with IT systems, networks, and related technologies.
- Good knowledge of best practices in IT administration and system security.
- Exceptional leadership, organizational, and time management skills.
- Strong analytical and problem-solving skills.
- Good interpersonal and communication skills.


- Work with development teams and product managers to ideate software solutions
- Design client-side and server-side architecture
- Build the front-end of applications through appealing visual design
- Develop and manage well-functioning databases and applications
- Write effective APIs
- Test software to ensure responsiveness and efficiency
- Troubleshoot, debug and upgrade software
- Create security and data protection settings
- Build features and applications with a mobile responsive design
- Write technical documentation
- Work with data scientists and analysts to improve software


Our client is a vertical fintech play focused on solving industry-specific financing gaps in the food sector through the application of data. The platform provides skin-in-the-game growth capital to much-loved F&B brands. Founded in 2019, they're VC funded and based out of Singapore and India-Bangalore.
Founders are the alumnus of IIT-D, IIM-B and Wharton. They have 12+ years of experience as Venture capital and corporate entrepreneurship at DFJ, Vertex, InMobi, VP at Snyder UAE, investment banking at Unitus Capital - leading the financial services practice, and institutional equities at Kotak. They've a team of high-quality professionals coming together for this mission to disrupt the convention.
As a Team Lead -Full Stack Developer, you will be working with your team and Product Manager to refine and develop the product direction and implementation.
What you will do:
- Taking technical ownership of one or more products/modules and work with the developer and product team for delivery.
- Leading a small pod with responsibility for code reviews/delivery.
- Implementing effective engineering processes and champion their adoption.
- Designing, developing, and unit testing complex cloud-based products and solutions involving Java Scripts, Python, Microservices, Cloud, containers
- Translating complex functional and technical requirements into high level and detailed design.
- Creating scalable and high-performance microservices-based products.
- Working with DevOps team on deployment architecture, security, and CI/CD requirements.
- Pairing with team members on functional and nonfunctional requirements and spread design philosophy and goals across the team.
- Communicating well with business and relevant stakeholders.
What you need to have:
- Having 5-7 years of experience as a developer with at least 3 yrs in a solid back end role.
- Experience in leading a small team in the past.
- Experience in taking a problem to a product solution (module/product) from scratch - a proven record of shipping on time and on budget.
- Have worked with startups before and understand the fast-paced, dynamic nature of work.
- Prior experience in fintech.
- Candidates who come with a sense of ownership and accountability, has strong attention to detail.
- Skills Required:
- Javascript, Typescript; ReactJS; NodeJS.
- Microservices: docker, Kubernetes.
- Data modeling in RDBMS and NoSQL databases.
- Understanding of REST API, GraphQL, CQRS.
- Event-driven messaging, streaming services (kafka).
- TDD frameworks mocha, chai, jest etc.
- Knowledge of AWS (Lambda, RDS, EC2, SQS, S3, ECS, etc).
- Client-server architecture.
- Babel, eslint, git.
- Hands-on experience with server less.
- Experience with other languages like Python, GoLang (Good to have).
Job Location: Pune/Bangalore/ Hyderabad/ Indore
- Very good knowledge of MuleSoft components.
- Prior work experience in setting up a COE using MuleSoft Integration Software.
- Good understanding of various integration patterns.
- Ability to deliver projects independently with little or no supervision.
- Previous experience working in a multi-geographic team.
- Previous experience with best programming practices.
- Good written and oral communication skills – English.
The brand is associated with some of the major icons across categories and tie-ups with industries covering fashion, sports, and music, of course. The founders are Marketing grads, with vast experience in the consumer lifestyle products and other major brands. With their vigorous efforts toward quality and marketing, they have been able to strike a chord with major E-commerce brands and even consumers.
- Developing and managing key customer accounts, understand customer needs through regular customer visits to ensure customer value is achieved
- Putting together a plan to leverage existing and future business opportunities
- Establishing and overseeing internal budgets with the company and external budgets with the client
- Negotiating contracts with key clients and meeting established deadlines for the fulfillment of each client's long-term goals.
- Periodically resolving key client issues and complaints
- Collaborating with relevant internal cross functional teams to ensure key clients needs are met.
- Ensuring accuracy of forecast by using key account metrics.
- Monitoring and reporting market information to present to key stakeholders
- Being responsible for order planning and inventory management
- Generating regular MIS on Sales Performance of each product and recommending upgradation in SKUs, introduction of new SKUs, analysis of price points and competition product tracking
- Regularly visiting market to understand geographical needs and gap in portfolio
What you need to have:
- Degree/ Diploma preferably in Business or equivalent with at least 3 years of B2C experience
- Understanding of B2C and B2B business environment
- Strong product knowledge and networking skills
- Prior experience in key account management and end customer engagement
- Business acumen with strong influencing and negotiation skills
- Independent, self-motivated with excellent interpersonal and communication skills

- 2+ years of Hands-on experience in Python, Django, Flask, Bottle, Design Patterns, Web Services (SOAP/HTTP, REST APIs)
- 2+ years of hands-on experience with Postgress, MongoDB.
- Experience with cache-store / message broker like Redis / RabbitMQ / Kafka
- Experience with AWS
- Experience in front-end development using react.js is a plus.
- Proficient understanding of code versioning tools, such as Git / Mercurial /bitBucket.
- DevOps knowledge to deploy code in production and hands-on experience with docker / Kubernetes.
- Self-motivated and a good team player.
- Good communication and interpersonal skills.
- Bachelor’s Degree in Engineering from a reputed Institute
Desired Candidate Profile
1. Exp. In online bidding on various portal like Elance, Guru, Freelancer, Odesk, Upwork etc.
2. Expert in generating business from online bidding.
Writing proposals, costing and negotiations.
3. Prospect for potential new clients and turn this into increased business.
4. Candidate should be flexible in working hours.
5. Generate new business leads for Web design, graphic design, web development & internet marketing.
Deliverables
-
Web page wireframes and designs
-
Web page image selection and prep (cropping, editing, etc.)
-
Email template design
-
Email image selection
-
eBook layout and image selection
-
Infographic design / layout
-
Customer story image selection/prep
-
Image ads design and resizing
-
Motion graphic ads design and resizing
-
Social post prep
-
Powerpoint deck clean-up and formatting
-
Print signage and other collateral
Responsibilities and skill sets
-
Fluency with the Adobe Creative Suite, Figma, and Microsoft Office
-
Create clean, modern designs that follow Sprinklr brand guidelines and visual systems, and engage sophisticated B2B audiences
-
Design effectively across multiple mediums, including publication, digital, and motion
-
Bring technical topics to life in a clear, compelling, and human way
-
Appropriately integrate icons, photography, and illustrations
-
Adhere to templates and best practices for all asset types
-
Managing a high volume of projects, adhering to deadlines, and proactively asking questions as needed
Required experience
-
Degree in Graphic or Digital Design, Graphic Arts, or related field
-
3+ years of in-house or agency design experience, including time with B2B or SaaS companies
-
Ability to share high-quality work samples is a must
-
Experience working in a remote Center of Excellence and/or for a global company highly preferable
We are looking for a talented Web Designer to create exceptional user experiences. The ideal candidate should have an eye for a clean and artful web design. They should also have superior user interface design skills.
The successful candidate will be able to translate high-level requirements into interaction flows and artifacts. They will be able to transform them into beautiful, intuitive, and functional designs.
Responsibilities
- Execute all visual design stages from concept to final hand-off.
- Conceptualize original website design ideas that bring simplicity and user friendliness to complex roadblocks.
- Drawing up detailed website specifications.
- Designing sample page layouts including text size and colors.
- Designing graphics, animations and manipulating digital photographs.
- Create wireframes, storyboards, user flows, process flows and site maps to communicate interaction and design ideas.
- Present and defend designs and key deliverables to peers and executive level stakeholders.
- Establish and promote design guidelines, best practices and standards.
- Collaborating with graphic artists, programmers, and writers.
Requirements
- Proven work experience as a web designer
- Demonstrable graphic design skills with a strong portfolio.
- Solid experience in creating wireframes, storyboards, user flows, process flows and site maps.
- Proficiency in Photoshop, Illustrator or other visual design and wire-framing tools.
- Excellent visual design skills with sensitivity to user-system interaction.
- Ability to solve problems creatively and effectively.
- Up-to-date with the latest Web trends, techniques and technologies.
- Hands-on experience with Illustrator, Photoshop
- Knowledge of InDesign, Adobe XD, Sketch (will be advantage)



