Customer Support executive

Level: Senior Consultant

Serves as a Subject Matter Expert (SME) for Workforce Software (WFS/ADP Workforce Suite), leading implementation and support engagements across the Workforce Time & Attendance (WT&A) platform. Provides end-to-end expertise in configuration, integration development, troubleshooting, and production support. Partners with stakeholders to translate business requirements into scalable solutions, drive successful project delivery, and resolve complex issues across the WT&A ecosystem through a combination of technical expertise and client-focused consulting.

Work you'll do :

• Serve as SME for WorkForce Software (WFS/ADP Workforce Suite), advising clients on best-practice configuration and design decisions
• Configure and troubleshoot complex business rules: Policy Profiles, Pay Codes, Accruals, Premiums, Exceptions, Basic Scheduling, and Roles
• Design, build, and debug JavaScript integration scripts across distributed libraries (Time Entry Import, HR Import, Exports, Payroll interfaces)
• Translate client business requirements into scalable WT&A configurations
• Write and maintain Oracle SQL queries for data management, validation, and remediation
• Configure and support SSO/SAML integrations (e.g., Azure Entra ID)
• Diagnose and resolve production issues, job log errors, mapping failures, API misuse, integration breaks
• Lead or support client workstreams across the delivery lifecycle: requirements gathering, configuration, testing, deployment, and go-live support
• Coordinate with cross-functional teams (client IT, other WFS consultants, offshore/onshore delivery teams) to drive workstream progress
• Prepare and deliver client-facing materials, status decks, design documents, functional specs
• Mentor junior consultants on WFS configuration and scripting standards
• Manage stakeholder relationships and communicate technical issues/solutions in business terms

Qualifications :

Required Skills, Experience & Certifications :

• Workforce Software (WFS) Configuration/Integration Specialist certification or higher is preferred.
• 7 to 12 years of experience as a techno-functional consultant in Workforce Software Time & Attendance solutions.
• Strong hands-on experience with SQL, JavaScript, and Workforce Software Formula Language.
• PT102, PT103, or equivalent certification is preferred.
• Experience working with Workforce Software products, including: Time & Attendance, Absence Compliance Tracker, Advanced Scheduler, and Workforce Analytics.
• Proven experience configuring complex business rules, including Policy Profiles, Pay Codes, Accruals, Premiums, Exceptions, Basic Scheduling, and Roles.
• Experience developing scheduled scripts, LD imports, generic and incremental exports, and supporting End-of-Period Processing (EOPP).
• Exposure to consulting engagements, Workforce Analytics, and interfaces/integrations is an added advantage.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Strong interpersonal and stakeholder management skills.
• Ability to lead teams and collaborate effectively across all organizational levels.
• Ability to thrive in a fast-paced environment and manage ambiguity.
• Experience in HR Service Delivery, HR Transformation, or HR Shared Services is preferred

3DEXPERIENCE on Cloud, ENOVIA, NETVIBES

1) 10+ years of Experience in the PLM Industry, with proficient in 3DExperience Platform

2) Strong Dassault Product knowledge across Dassault Brands (e.g. ENOVIA, DELMIA, NETVIBES) and the 3DEXPERIENCE platform is a required. Both On-Cloud and OnPrem.

3) Customer Requirements collecting, Documenting and management. PLM Use Case and process creations and definition, having excellent understanding of business data and process requirements. Experience in performing PoCs, Demonstrations and scope definition.

4) Good understanding of Different modules and technical Skill with hands on experience on different 3DExperience Brands.

5) Understand master data principles and technical overlaps among digital platforms, from PLM to ERP, MES, SCM, etc

6) Able to deal with complexity and simplify things, develop and maintain a 360 degree "big picture" view of the solution.

7) Good understanding of migration into 3DEXPERIENCE with relevant experience in the same and also on environment setup, data migration strategy and validation.

8) Have in-depth understanding of design patterns, coding and customization languages, middleware and other IT principles and able to interface openly with other IT Architects on such matters.

9) Ability to assess existing technologies and tools, and all technical building blocks.

10) It is an advantage if having experience in a global company with IT, Engineering or Manufacturing and having interest and experience in implementing PLM.

About the company

KPMG International Limited, commonly known as KPMG, is one of the largest professional services networks in the world, recognized as one of the "Big Four" accounting firms alongside Deloitte, PricewaterhouseCoopers (PwC), and Ernst & Young (EY). KPMG provides a comprehensive range of professional services primarily focused on three core areas: Audit and Assurance, Tax Services, and Advisory Services. Their Audit and Assurance services include financial statement audits, regulatory audits, and other assurance services. The Tax Services cover various aspects such as corporate tax, indirect tax, international tax, and transfer pricing. Meanwhile, their Advisory Services encompass management consulting, risk consulting, deal advisory, and other related services.

Form link for quicker response:https://forms.gle/HdQPqyWCirDUEgMv5

Job Description

Positions: Chief Compliance Officer (CCO)/ Money Laundering Reporting Officer (MLRO)

Education Qualification: 

1. Degree in finance, accounting, business administration, economics, law, or criminology
2. Certified Anti-Money Laundering Specialist (CAMS), Certified Fraud Examiner (CFE), or Certified Compliance Officer (CCO)

Experience: 12-14 years

Location:  Pan India with potential requirement to travel to the middle east

Employment Type:  contract for 6-12 months (Hybrid)

Responsibilities:

Regulatory Compliance: 

1. Ensure adherence to QFCRA regulations and other applicable laws. Keep policies updated with regulatory changes.
2. Compliance Program: Design and maintain the firm’s compliance program, covering operational, legal, and risk requirements.
3. Risk Management: Conduct risk assessments and develop strategies to mitigate compliance risks.
4. Training: Provide ongoing compliance training to staff and senior management.
5. Reporting & Auditing: Conduct internal audits and report findings to management and regulators.
6. Liaison: Act as the main contact with QFCRA and other regulatory bodies.
7. Incident Management: Investigate compliance breaches and take corrective actions.
8. Provide support for cross border activities including jurisdictions where marketing materials and funds are being distributed

Money Laundering:

1. AML Program: Implement and manage the firm’s Anti-Money Laundering and Anti-Terrorist Financing program.
2. KYC & Monitoring: Oversee KYC and ongoing transaction monitoring, ensuring compliance with AML rules.
3. Suspicious Activity Reporting: Identify and report suspicious transactions 
4. Staff Training: Ensure regular AML/CTF training for employees.
5. Regulatory Liaison: Communicate with QFCRA on all AML/CTF-related matters.
6. Audit & Testing: Conduct regular AML compliance audits and implement corrective measures where necessary.

Job Responsibilities:

* Design, build, and maintain efficient, reusable, and reliable Java code

* Ensure the best possible performance, quality, and responsiveness of the applications

* Identify bottlenecks and bugs, and devise solutions to these problems

* Help maintain code quality, organization, and automatization

* Prepare the technical design of complex technology components

Mandatory Skills:

* Proficient in Java (JDK 1.7) or above JDK 8 preferable, with a good knowledge of its ecosystems with a knack for writing clean, readable Java code, writing reusable Java libraries along with knowledge of concurrency patterns in Java

* Solid understanding of object-oriented programming along with various design and architectural patterns

* Hands on experience with Spring, Spring Boot, JUnit

* Familiarity with concepts of MVC, Microservices, RESTful

• Experience in software / web application architecture, estimates, design and development experience
• Knowledge of formal methods and techniques in software development
• Experience / Knowledge in the following technologies/languages/libraries/frameworks:
  • Primary Experience in C#, NodeJS and React JS.
  • Add on experience in HTML5, CSS, jQuery, JSON, API, Angular JS, AWS / Azure.
  • Experience with Version Control Software (GIT)