Customer Support executive

Role: Admin

Exp - 6 Plus

Location:- Daryaganj, Delhi

Number of Positions – 2

MUST BE OKAY IN TRAVELLING IN INDIA

1. Excellent spoken and written English

2. Good with drafting commercial contracts agreements MOUS, notices, circulars, and complaint letters.

3. Good knowledge of property markets, how deals happen, registry sale deeds, etc..

4. Good knowledge of the construction sector, materials, and maintenance issues of residence or commercial projects.

preferred

You can search for combo

a. Admin + legal background llb

b. Admin + good knowledge of the construction sector

c. Admin + Property market background.

A hospitality background would be preferred

About SuperHumanRace (SHR)

In 2016, we started imagining a world where 'good' is valued and rewarded. Based on this lofty

mission of making the world a better place, powered by human kindness, we started looking for our

answers in data and technology. At the SuperHumanRace, we take pride in using creativity and data

to solve intersections. In working out these solutions, we discover the engineers, the architects, and

the authors that live and breathe deep inside the colorful fabric of society. We automate social

purposes for organizations and deliver impact-related insights to all of our users. At the core of the

SuperHumanRace is the belief that while good work is important and aspiring to make an impact is

necessary, it cannot be sustainable unless it is also fun!

About the role

We are seeking a dynamic and experienced Client Engagement Specilist to join our team. The primary

role of the Client Engagement Lead is to implement SuperHumanRace's data platform for

multinational clients, focusing on CSR and ESG program management. This role involves setting

KPIs, developing dashboards for data-driven insights, and ensuring successful project delivery and

client satisfaction.

This is an excellent opportunity for someone who is a natural leader and works well with others,

especially in high pressure situations. As the Client Engagement Lead, you will work closely with our

ESG & CSR teams and our Fortune 500 Clients including Capgemini, JLL, Godrej, Tata etc.

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Key Responsibilities:

Selected Candidate’s day-to-day responsibilities include:

1. Planning and Posting Opportunities: Curate and schedule brand-specific virtual activities,

physical events, and panel discussions on the SuperHumanRace Platform.

2. Client Communications: Lead and manage communications with both existing and prospective

clients, ensuring effective engagement and relationship building.

3. Project Lifecycle Management: Oversee the complete lifecycle of Client CSR projects on the

platform, ensuring successful project execution.

4. Training and Development: Train peers, client teams, and partner teams on the functionalities of

the platform, ensuring comprehensive understanding and effective use.

5. Stakeholder Support: Address and resolve any queries, questions, or issues raised by relevant

stakeholders promptly and efficiently.

6. Marketing and Event Development Support: Assist with projects in marketing and event

development as needed, contributing to the overall success of these initiatives.

7. Data Management and Analysis: Establish data collection processes and set up necessary data

visualizations on the platform with relevant KPIs. Perform timely data analysis to identify and rectify

discrepancies.

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Qualifications:

● Experience: 0-3 years of experience in client engagement or project management.

● Education: Bachelor's degree in Business, Environmental Science, Data Analytics, or a

related field. A Master's degree is a plus.

● Skills:

○ Strong project management skills with a proven track record of delivering complex

projects on time and within budget.

○ Excellent communication and interpersonal skills, with the ability to build and

maintain relationships with senior stakeholders.

○ Proficiency in data analysis and visualization tools (e.g., Tableau, Power BI) and

familiarity with CSR and ESG reporting standards.

○ Strategic thinker with the ability to set clear goals and KPIs, and translate data into

actionable insights.

○ Self-motivated and able to work independently, as well as part of a team.

Recro is a developer-focused platform that was founded with the aim of seamlessly matching individual expertise with the right opportunities.

We empower talented developers by providing them with relevant experience at fast-growing startups based on technical competencies and aspirations. These opportunities have a significant impact on their career success and help them become their best self.

We are looking for a good JavaScript developer who is proficient with React.js. Your primary focus will be on developing user interface components and implementing them following well-known React.js workflows (such as Flux or Redux). You will ensure that these components and the overall application are robust and easy to maintain. You will coordinate with the rest of the team working on different layers of the infrastructure. Therefore, a commitment to collaborative problem solving, sophisticated design, and quality product is important.

Responsibilities

• Developing new user-facing features using React.js
• Building reusable components and front-end libraries for future use
• Translating designs and wireframes into high-quality code
• Optimizing components for maximum performance across a vast array of web-capable devices and browsers

Skills:

• Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model
• Thorough understanding of React.js and its core principles
• Experience with popular React.js workflows (such as Flux or Redux)
• Familiarity with newer specifications of ECMAScript
• Experience with data structure libraries (e.g., Immutable.js)
• Knowledge of isomorphic React is a plus
• Familiarity with RESTful APIs
• Knowledge of modern authorization mechanisms, such as JSON Web Token
• Familiarity with modern front-end build pipelines and tools
• Ability to understand business requirements and translate them into technical requirements
• A knack for benchmarking and optimization
• Familiarity with code versioning tools (such as Git, SVN, and Mercurial)

 About Freespace* (a.k.a. Workplace Fabric)  

Workplace Fabric develops solutions that makes workplaces intelligent. Our solutions help increase productivity of office workers while helping to lower the cost of real estate. Our Flagship 

product Freespace is installed in over 40 cities around the world and serves over 30,000 people every day. Starting with the first deployment in March 2016 we have rapidly grown with our solution being rolled out globally while continuing to stay cash positive. With successes at several blue-chip clients Workplace Fabric has carved a unique leadership position in workplace management and employee engagement SaaS solutions. 

*To find out more, follow us on social media – LinkedIn & Facebook @ workplace-fabric 

What is on our offer?  

• An absolutely action packed, fun, and demanding workplace lets our employees to thrive in a team-based environment with passion, fun, pride and teamwork as our core values. 
• We can offer you career opportunities to challenge, develop and exceed your aspirations with training and development throughout your career. 
• Life is never dull at Freespace as there is always something to learn, constantly pushing you to develop your skills and take on the next exciting challenge. 

 Profile Brief:  

You will be a creative Frontend Engineer with specialist React and visualization skills in our fast growing Analytics Team, creating dynamic dashboards to drive our client’s business insights.  

Working closely as an active team member, having ownership & accountability to develop the analytics stories, in delivering timely projects through Scrum. Working with product owners and team leads to clarifying requirements, challenge assumptions in order to ensure successful executions and push the client analytics to its best.  

Key Skills and Experience  

Required Skills: JavaScript (ES6+), React, amCharts, D3.js (or industry equivalent) 

Good to have: SQL, TypeScript, AWS, Scrum, IoT 

Experience: 4-6 years  

• A front-end and data visualization expert with 4+ years of experience  

• Ability to design widget or component based, scalable analytics dashboards 
• Expert in creating excellent user experience through quick loading dashboards and pixel-perfect design 
• Implement dashboard solutions with interactive and dynamic visualization to tell the story. 
• Hands-on and well-versed with at least one of React (preferred), Angular or Vue  
• Data processing and manipulation expert 

• Master in JavaScript with excellent understanding of asynchronous patterns  
• Comfortable with of ES6+, TypeScript & emerging web technologies  
• Able to easily comprehend and write SQL queries  
• Hands-on programmer  

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Key Behaviours  

• Have an open mind to turn business requirements into attractive yet practical visualisations. 

• Be passionate about understanding the business problem and using data to tell the stories in delivering solutions which drive client decisions. 
• Contribute to the success of the team through active participation, team work and owning project deliverables. 
• Contribute to high standards through personal delivery of data quality checks, code reviews and documentation in work and team practices. 
• Clear thinker with a systematic problem-solving approach, seeing a project through from conception to finished product. 
• Unafraid to own mistakes and be willing to challenge and feedback to enhance the team processes and solutions. 

About the job

Our goal

We are reinventing the future of MLOps. Censius Observability platform enables businesses to gain greater visibility into how their AI makes decisions to understand it better. We enable explanations of predictions, continuous monitoring of drifts, and assessing fairness in the real world. (TLDR build the best ML monitoring tool)

The culture

We believe in constantly iterating and improving our team culture, just like our product. We have found a good balance between async and sync work default is still Notion docs over meetings, but at the same time, we recognize that as an early-stage startup brainstorming together over calls leads to results faster. If you enjoy taking ownership, moving quickly, and writing docs, you will fit right in.

The role:

Our engineering team is growing and we are looking to bring on board a senior software engineer who can help us transition to the next phase of the company. As we roll out our platform to customers, you will be pivotal in refining our system architecture, ensuring the various tech stacks play well with each other, and smoothening the DevOps process.

On the platform, we use Python (ML-related jobs), Golang (core infrastructure), and NodeJS (user-facing). The platform is 100% cloud-native and we use Envoy as a proxy (eventually will lead to service-mesh architecture).

By joining our team, you will get the exposure to working across a swath of modern technologies while building an enterprise-grade ML platform in the most promising area.

Responsibilities

• Be the bridge between engineering and product teams. Understand long-term product roadmap and architect a system design that will scale with our plans.
• Take ownership of converting product insights into detailed engineering requirements. Break these down into smaller tasks and work with the team to plan and execute sprints.
• Author high-quality, highly-performance, and unit-tested code running on a distributed environment using containers.
• Continually evaluate and improve DevOps processes for a cloud-native codebase.
• Review PRs, mentor others and proactively take initiatives to improve our team's shipping velocity.
• Leverage your industry experience to champion engineering best practices within the organization.

Qualifications

Work Experience

• 3+ years of industry experience (2+ years in a senior engineering role) preferably with some exposure in leading remote development teams in the past.
• Proven track record building large-scale, high-throughput, low-latency production systems with at least 3+ years working with customers, architecting solutions, and delivering end-to-end products.
• Fluency in writing production-grade Go or Python in a microservice architecture with containers/VMs for over 3+ years.
• 3+ years of DevOps experience (Kubernetes, Docker, Helm and public cloud APIs)
• Worked with relational (SQL) as well as non-relational databases (Mongo or Couch) in a production environment.
• (Bonus: worked with big data in data lakes/warehouses).
• (Bonus: built an end-to-end ML pipeline)

Skills

• Strong documentation skills. As a remote team, we heavily rely on elaborate documentation for everything we are working on.
• Ability to motivate, mentor, and lead others (we have a flat team structure, but the team would rely upon you to make important decisions)
• Strong independent contributor as well as a team player.
• Working knowledge of ML and familiarity with concepts of MLOps

Benefits

• Competitive Salary
• Work Remotely
• Health insurance
• Unlimited Time Off
• Support for continual learning (free books and online courses)
• Reimbursement for streaming services (think Netflix)
• Reimbursement for gym or physical activity of your choice
• Flex hours
• Leveling Up Opportunities

You will excel in this role if

• You have a product mindset. You understand, care about, and can relate to our customers.
• You take ownership, collaborate, and follow through to the very end.
• You love solving difficult problems, stand your ground, and get what you want from engineers.
• Resonate with our core values of innovation, curiosity, accountability, trust, fun, and social good.