Customer Support executive

Job Description: 

Wissen Technology is looking for a skilled Automation Anywhere Engineer to join our dynamic team in Bangalore. The ideal candidate will have hands-on experience in Automation Anywhere , Document Automation , SQL , and  Python , with a strong background in designing and implementing automation solutions.   

Key Responsibilities:   

- Design, develop, and deploy automation solutions using Automation Anywhere.   

- Work on  Document Automation  to extract, process, and validate structured/unstructured data.   

- Develop scripts and automation solutions using  Python for enhanced process efficiency.   

- Optimize data processing workflows and database queries using  SQL.   

- Collaborate with cross-functional teams to identify automation opportunities and enhance business processes.   

- Perform unit testing, debugging, and troubleshooting of automation scripts.   

- Ensure adherence to industry best practices and compliance standards in automation processes.   

- Provide support, maintenance, and enhancements to existing automation solutions.   

Required Skills & Qualifications:   

- 4 to 8 years  of experience in RPA development using Automation Anywhere.   

- Strong expertise in Automation Anywhere A360(preferable).   

- Hands-on experience with Document Automation tools and technologies.   

- Proficiency in Python  for scripting and automation.   

- Strong knowledge of SQL for data processing and querying.   

- Experience in troubleshooting, debugging, and optimizing automation workflows.   

- Ability to work in an Agile environment and collaborate with cross-functional teams.   

- Excellent problem-solving skills and attention to detail.   

Customer Relationship Executive - IT Sales & Services

Work Location : Coimbatore In person

Experience : 1 + Years

Skills: IT Hardware/Software knowledge, Understanding customer needs, Customer

Care,

• Professional attitude and appearance.
• Excellent communication skills
• Exp. in Software/ IT Hardware industrial /Automation Sales & Services
• Good knowledge of social media platforms, trends, and best practices.
• Hands-on experience with Instagram, YouTube, LinkedIn, and emerging platforms
• Greet and assist visitors in a professional manner.
• Manage front desk operations and maintain a welcoming environment.
• Handle Service calls follow-up Emails & queries efficiently.
• Coordinate Sales & Services calls, appointments, meetings, and office schedules.
• Maintain records and update databases as required.
• Obtaining customer information and other relevant data.
• Asking questions to the customer and understanding their specifications.
• Resolving queries and issues related to the products and services.
• Proficiency with CRM tools and SAP or similar ERP systems for managing orders
• Maintaining the database of the customers on a regular basis into CRM.
• Suggesting solutions based on customers needs and requirements.
• Providing excellent customer service, responding to client feedback and complaints, and making management aware of any issues

Technical Graduate background added advantage

• 1-2 years of proven experience

Must have:

• 8+ years of experience with a significant focus on developing, deploying & supporting AI solutions in production environments.
• Proven experience in building enterprise software products for B2B businesses, particularly in the supply chain domain.
• Good understanding of Generics, OOPs concepts & Design Patterns
• Solid engineering and coding skills. Ability to write high-performance production quality code in Python
• Proficiency with ML libraries and frameworks (e.g., Pandas, TensorFlow, PyTorch, scikit-learn).
• Strong expertise in time series forecasting using stat, ML, DL and foundation models
• Experience of working on processing time series data employing techniques such as decomposition, clustering, outlier detection & treatment
• Exposure to generative AI models and agent architectures on platforms such as AWS Bedrock, Crew AI, Mosaic/Databricks, Azure
• Experience of working with modern data architectures, including data lakes and data warehouses, having leveraged one or more of the frameworks such as Airbyte, Airflow, Dagster, AWS Glue, Snowflake,, DBT
• Hands-on experience with cloud platforms (e.g., AWS, Azure, GCP) and deploying ML models in cloud environments.
• Excellent problem-solving skills and the ability to work independently as well as in a collaborative team environment.
• Effective communication skills, with the ability to convey complex technical concepts to non-technical stakeholders

Good To Have:

• Experience with MLOps tools and practices for continuous integration and deployment of ML models.
• Has familiarity with deploying applications on Kubernetes
• Knowledge of supply chain management principles and challenges.
• A Master's or Ph.D. in Computer Science, Machine Learning, Data Science, or a related field is preferred

Must-Have experience in selling certification courses or technical courses

Roles & Responsibilities:

● Counsell potential Students over a call to inform them about a product and help them in

making better career decisions.

● Answer questions about our products or the company.

● Sale as per requirement from the students.

● Direct prospects to the field sales team when needed.

● Maintain Sales Report and update in the CRM time to time.

● Take and process orders in an accurate manner.

● Go the extra mile to meet sales quota and facilitate future sales.

● Keep records of calls and sales and note useful information.

Skills & Requirements:

● 10 months - 2 years of work experience in sales/business development/voice process.

● Excellent interpersonal and communication skills.

● Strong negotiation skills with a proven ability to seek, create, negotiate, and close a deal.

● Solution-oriented with effective problem-solving skills.

● Customer-Centric Approach.

● Positive attitude and Willingness to learn and excel.

We are looking for a collections manager to monitor staff and oversee the procedures to reduce the

amount of unpaid debt the company incurs. You will also be responsible for negotiating extensions with

clients or write-off debt to minimize the company’s potential loss of income.

To be a successful collections manager, you should be analytical and have great report-writing skills.

Ultimately, a top-notch collections manager should have extensive knowledge of collection laws, and

continuously find ways to improve the company’s debt recovery.

Collections Manager Responsibilities:

 Overseeing staff members and ensuring the accurate and timely invoicing of customers.

 Setting payment collection goals and targets for the department.

 Creating and implementing a strategy to improve the collection of outstanding credit.

 Implementing collection policies and procedures to avoid excessive outstanding credit.

 Ensuring that the company policy on recoveries is followed and that it is in line with state and federal

regulations.

 Implementing deadlines for invoicing and payment collection.

 Negotiating with customers in cases when non-payment occurs.

 Preparing monthly feedback reports on payment collections.

 Remaining informed of any legislative procedural training regarding debt collection.

 Training and mentoring of staff members in the collections department.

Collections Manager Requirements:

 Bachelor’s degree in finance, accounting, or a related field.

 We are looking for a Manager who has worked for a first bucket loan collections process

(including payday loans and installment loans).

 The applicant should have international collections experience

 3-5 years experience as a collections manager.

 Experience with accounting software such as QuickBooks and General Ledger and advanced knowledge

of MS Excel.

 The ability to work accurately and independently.

 Good verbal and written communication skills.

 Excellent analytical skills and an eye for detail.

 Outstanding leadership and managerial skills.

 Strong time and people management skills.

 Ability to work to strict deadlines.

 Ready to work at US Shift

We are looking for a Product Lead who will work in collaboration with the Global team and take responsibility for growing the product. Our product team will be the guiding force for all our products, working towards the birth and growth of each element of BLITZPOKER on a daily basis.

You will be responsible to plan, manage & implement schedules to ensure deadlines are met and maintaining a high-quality standard of product, live-ops & delivery. You will be working closely with our design, business, engineering, and operations team, to comprehend user-faced hurdles, brainstorm and curate beautiful solutions and also ensure that BLITZ Brand grows manifolds. This role would provide you with an opportunity to join a small team with big ambitions and grow products from scratch to the hockey stick trajectory.

Responsibilities

• Manage products with supervision and run live operations for the games/other products.
• Plan daily operations.
• Responsible for the growth of a critical business line for the company.
• Identify key features based on customer and market feedback.
• Responsible to look into product analytics and finding insights for the growth of the business.
• Coordinates activities that affect operational decisions and business requirements.
• Communicates with all relevant departments to ensure delivery times are met.
• Manage the product life cycle of the assigned product module and ensure all product enhancements are thought through and implemented.
• Work with Marketing leads from Acquisition, Brand, Consumer Research, Corporate Development, and others to develop and execute integrated marketing plans through all phases of product development.
• Responsible for finding hacks to grow in product and also in new game ventures.
• Responsible for making data-driven decisions for all the experiments across the products

Requirements

• 7-9 years of experience is preferred but if you don’t and can substitute experience with passion then let’s talk.
• Good communication skills.
• Attention to detail.
• Data-driven - solid understanding of data/analytics tools, and the ability to deep dive into data to make decisions.
• Advance knowledge of MS Office & MS-Excel.
• Love for games and creating a fun, compelling, and addictive user experience.
• Must have the passion to self-motivate, the guide to selling your ideas to other stakeholders, and the drive to execute those ideas cross-functionally.

You’ll be responsible for building APIs for a progressive web app. You must know Node.js, Express.js, Mongo.db, and basic Github.

Expectations:

• Design and develop REST API modules.
• Good experience in building and testing API’s and integrating them.
• Assuring the complete stack is designed and built for speed and scalability.

Your Requirement:

• Must know Node.js, Express.js, Mongo.db, and basic Github.
• 1-3 years of backend experience.
• Previously worked on similar projects (e commerce, food delivery, etc).
• Logical and problem solver.
• Optimized and clean code

Good to have:

• Worked on Payment Gateways
• Worked with food tech or similar projects

Hiring Process:

• Round 1 - Task based on backend technologies
• Round 2 - Task review and technical round

Responsibility:

• Complete the goal without missing any deadlines.
• Compensated on feature or hourly basis.

About Menu Cart Private Limited

We are a high growth startup currently experimenting in stealth. We are solving food delivery related problem with gamification features.

• Determine and define project scope and objectives
• Predict resources needed to reach objectives and manage resources in an effective and efficient manner
• Prepare budget based on scope of work and resource requirements
• Track project costs in order to meet budget
• Develop and manage a detailed project schedule and work plan
• Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress
• Manage contracts with vendors and suppliers by assigning tasks and communicating expected deliverables
• Utilize industry best practices, techniques, and standards throughout entire project execution
• Monitor progress and make adjustments as needed
• Measure project performance to identify areas for improvement

What you need to have: