Customer Support executive

Job Description:

As a Lead Zoho Trainer, you will play a key role in developing a highly skilled internal talent pool by conducting comprehensive Zoho application training programs. You will be responsible for designing, implementing, and continuously improving learning curricula that enhance employees' expertise in Zoho CRM, Analytics, Creator, Desk, Projects, and other related Zoho applications.

Key Responsibilities:

• Design and develop structured training modules and content for various Zoho applications.
• Conduct regular training sessions (virtual & on-site) for internal employees, ensuring practical understanding and proficiency.
• Maintain updated knowledge of Zoho suite advancements, regularly revising training materials.
• Monitor trainee performance, provide feedback, and conduct assessments to ensure skill development aligns with organizational objectives.
• Mentor and guide junior trainers, building a strong internal training team.
• Collaborate with Project Managers, Implementation Consultants, and Developers to identify training gaps and develop tailored learning solutions.
• Generate reports and insights on training effectiveness and suggest continuous improvements.

Skills & Qualifications Required:

• Minimum 3–5 years of experience as a Zoho Trainer, Consultant, or Implementation Specialist.
• Expertise across multiple Zoho applications (CRM, Creator, Analytics, Projects, Desk, etc.).
• Certified Zoho trainer or equivalent professional certification preferred.
• Strong presentation, communication, and interpersonal skills.
• Excellent problem-solving skills and ability to explain complex processes in simple terms.
• Ability to independently develop effective training material using digital learning tools.
• Prior experience mentoring or leading teams is highly desirable.

Educational Qualification:

• Bachelor's degree in IT, Computer Science, Engineering, Business Administration, or related fields.
• Zoho certification (desirable).

Why Join Us:

• Competitive remuneration and benefits.
• Continuous learning & professional development opportunities.
• Collaborative and supportive work culture.
• Opportunity to influence and shape talent capabilities within a growing service organization.

What You will do 

● Create beautiful software experiences for our clients using design thinking, lean and agile methodology.

● Work on world-class software products using the latest cutting edge technologies and platforms.

● Work in a dynamic, collaborative, transparent, non-hierarchical culture.

● Work in collaborative, fast-paced and value-driven teams to build innovative customer experiences for our clients.

● Help to grow the next generation of developers and have a positive impact on the industry.

Basic Qualifications

● Experience: 4+ years.

● Hands-on development experience in backend, Java, SprintBoot, Hibernate, SQL, MongoDB, Jenkins, Microservices etc...

● Server-side development experience mainly in JAVA.

● Passion for software engineering and follow the best coding concepts. ● Good to great problem solving and communication skills.

● Experience in working with cross-border, distributed teams is a must.

Nice to have Qualifications 

● Product and customer-centric mindset.

● Great OO skills, including design patterns.

● Experience with large-scale enterprise systems

Must-Have:

• Core Java (Must be good in Core Java concepts, Java programming practices, Clean coding.)
• Spring Framework(Must have working experience in Spring Core)
• Any SQL framework(hands-on working experience in any of these: Hibernate/JPA/MyBatis/Spring Data/Others)
• Hands-on experience in REST API
• Hands-on experienceSQL Database(any of the databases: Oracle/MySQL/PostgreSQL/SQLServer)
• Must have working experience with basic GIT
• Maven or Gradle (Must have working experience in building Java projects using maven or Gradle.)
• Should be able to work independently under someone's guidance.

Good to have:

• Advanced Java(Threading, Performance optimization)
• Spring Boot
• Other Spring frameworks(Spring Security, Spring Batch, Others)
• Microservices - Any NoSQL database(MongoDB, Cassandra, others)
• Application designing concepts.

• Part of the core team responsible for powering the various apps and moving parts of the product
• Design, build and own key technology decisions and implementations
• Wear multiple hats - that of an architect, developer, or product owner
• Collaborate with other team members to find optimal solutions and engineering workarounds based on resource/time constraints
• Communicate development status and features to the rest of the team members
• Manage interactions with designers, testers, and other developers

Required Skills :

• 4-6 years of overall software development experience
• 2+ years of development experience with Ruby on Rails
• Experience with support of high-availability, high-performance, customer-facing web applications
• Expert in configuring and deploying multiple rails applications quickly
• Experience with collaborative code development in small agile teams and managing releases (Git, Continuous Integration, Capistrano)
• Experience building internal and external APIs and RESTful web services
• Strong foundation in Database ( SQL / Postgres )
• Experience deploying and managing applications on cloud-based infrastructure (Heroku/AWS)
• Outstanding understanding of software design and architecture

It will be good if you also have:

• Worked in a web startup before and been part of the core development during a high growth phase
• Practical experience with building scalable, high availability, and high-performance systems
• Hands-on background with agile development practices including test-driven development and scrums
• Contributed to open-source projects on Github
• Familiarity with a variety of programming languages and development tools

Position : US IT Technical Recruiter/Sr. Technical Recruiter / Lead Recruiter

Location: REMOTE

Job Type: Full-Time

Job Responsibilities:

Work with engineering leaders and recruiters in defining and maintaining hiring needs

Understand technical requirements of a role, the engineering challenge, and how it fits into the organization

Execute on tactical outreach, referral generation, events, and pipelining efforts

Craft custom outreach and meaningful candidate engagement

Work with teams to engage engineering leaders early in the recruiting cycle

Influence clients to engage directly in recruiting talent

You will own candidate relationships all the way to the point of an in-person interview, and will be tightly integrated into the feedback process during the interview process.

Recommend and drive improvements with recruiters and interviewing teams to effectively screen and assess talent

Work with schedulers and recruiters to ensure a remarkable candidate experience.

Research and gather market intelligence

Track candidate activity and share with internal stakeholders

Skills/Qualifications

Minimum of 2- 6 years of strong technical sourcing/recruiting experience, preferably in the IT Software field.

Must have good understanding of technology – majorly with .Net Developer, Full stack Developer, Data Scientist, Data Analyst, Azure, Cloud based Data, Data Engineer, SRE.

Excellent research/sourcing skills, including use of Boolean, LinkedIn and alternative search techniques

Successful track record of sourcing for Senior to Leadership level Software Developer Engineers

Ability to deliver results with little supervision, and effectively manage and prioritize multiple projects and candidates

Decisive and able to push back constructively when appropriate

Good interpersonal skills and ability to network within the industry to identify top performers

Superb customer service focus, attention to detail and organization skills

Xoxoday is looking for a highly skilled/ Experienced Candidates in Frontend Programming & who is comfortable in dealing with Backend tools.

• Reviewing application requirements and interface designs.
• Identifying web-based user interactions.
• Developing and implementing highly-responsive user interface components using React concepts.
• Writing application interface codes using JavaScript following ReactJS workflows.
• Troubleshooting interface software and debugging application codes.
• Developing and implementing front-end architecture to support user interface concepts.
• Monitoring and improving front-end performance.

An enthusiastic individual with the following skills. Please do not hesitate to apply if you do not match all of it. We are open to promising candidates who are passionate about their work and are team players.

• 6 to 9 years of strong design and development experience in building massively large-scale distributed internet systems and products.
• Previous experience working as a React.js Developer.
• In-depth knowledge of JavaScript, CSS, HTML, and front-end languages.
• Strong experience using a client side MVC framework such as NodeJS, ReactJS, Redux.
• Experience with user interface design.
• Knowledge of performance testing frameworks including Mocha and Jest.
• Experience with browser-based debugging and performance testing software.
• Experience in responsive design, cross browser compatibility and website performance.
• Knowledge of frontend CSS frameworks like Bootstrap, Material UI and preprocessors like SASS and LESS.
• Experience with handling Services, RESTful, APIs (NodeJS preferably).

You will be working with top-quality engineers who have built one of the best employee engagement SaaS platforms. You will be reporting to Engineering Head and working closely with the Architect and other leads.

A wholesome opportunity in a fast-paced environment will enable you to juggle between concepts yet maintain the quality of content, interact, share your ideas, and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the benefits of being at Xoxoday.

A fast-growing SaaS commerce company based in Bangalore with offices in Delhi, Mumbai, SF, Dubai, Singapore, and Dublin. We have three products in our portfolio: Plum, Empuls, and Compass. Xoxoday works with over 1000 global clients. We help our clients engage and motivate their employees, sales teams, channel partners, or consumers for better business results.‍

We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. However, we assure you that we will attempt to maintain a reasonable time window for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status.

Job Description:

• Expert level knowledge of JavaScript
• We use Airbnb style to code
• Should be strong in Problem solving skills, data structure and algorithms
• Strong Proficiency in Node.js with detailed experience in Express, loopback, swagger, PM2
• Should have well understanding on Asynchronous Programming
• Experience with Socket.io, engine.io (Preferred)
• Working knowledge of Promise, Callback hell and ways to avoid it
• Solid experience with RDBMS (PostgreSQL)
• Experience with Redis, MongoDB (Preferred)
• Understanding of the design Principles of a scalable system
• Exposure to GCP/ AWS is must
• Excellence in Programming, Debugging and Maintaining the code
• A strong ability to quickly learn new technologies and to keep yourself updated with the latest in tech
• A go-getter attitude with oceans of optimism, humility, and self-motivation
• Passion for code quality and attention to detail
• Experience with Code versioning tool like Git, SVN is preferred