Customer Support executive

Responsibilities

• End-to-End Embedded/DSP system design.

• Complex logic implementation using RTL coding techniques (preferably VHDL and HLS)

• Able to implement various complex algorithms and curve fitting/Neural network based algorithms inside the FPGA hardware.

• Writing modular RTL codes and design techniques using IPs.

• Simulating the design at various stages of development.

• CDC, STA, area/power optimizations, floor planning, linting.

• Interfacing high speed ADCs/DACs using state of the art data transfer links to FPGA.

• Using DDR RAM and SG-DMA for low latency, high-speed data transfer.

• Familiarity with high-speed communication systems viz. USB 3, PCIe, Gbe, 10 Gbe, 100

Gbe etc.

• Linux device driver development.

Skills

• VHDL/Verilog, C/C++, familiar with Xilinx development tools.

• Design knowledge of PCIe, LVDS, SPI, AXI, USB etc. interfaces.

• Ability to design using primitives instead of inferred design from RTL.

• Embedded linux device drivers, petalinux, exposure to yocto project.

• Exposure to various compression algorithms.

Desired Qualification/Experience

• Talent and zeal to work with new challenging system designs.

• Thorough understanding of digital systems.

• Hands-on experience on the RTL design, preferably with a repository of previous

projects

We are seeking a dynamic and experienced Business Solutions Manager to lead our customers across

the globe in the telecom industry. The ideal candidate will play a key role in driving business growth by

providing strategic solutions to clients, overseeing technical pre-sales activities, and ensuring effective

collaboration between sales and technical teams.

Major Areas of Responsibilities

• Determines customers’ products needs and desires by market research. Well versed

with defining Product Definition Documents

• Recommends the nature and scope of present and future product lines by reviewing

product specifications and requirements; appraising new product ideas and/or product

• Assesses market competition by comparing the company’s product to competitors’

products

• Provides source data for product line communications by defining product marketing

communication objectives

• To increase market share, work closely with sales team to develop product sales

strategies.

• Provides information to management by preparing short-term and long-term product

sales forecasts and special reports and analyses; answering questions and requests

• Help sales to close deal by providing solution based on company’s product offering

• Brings new products to market by analyzing proposed product requirements and

product development programs; preparing return-on-investment analyses; establishing

time schedules with Technology team

• Determines product pricing by utilizing market research data; reviewing production and

sales costs; anticipating volume; costing special and customized orders

• Maintain and Upgrade professional and technical knowledge

• Contributes to team effort by accomplishing related results as needed.

• Some technical knowledge is preferable in the Mobile domain.

Qualification:

 Bachelor’s Degree or Higher

 In-depth understanding of telecommunications products, services, and solutions.

 Familiarity with network architecture, mobile technologies, and emerging telecom

trends.

 Certifications

 Proven track record in pre-sales activities, including solution design, proposal

development, and client presentations.

 Ability to translate technical features into business benefits for clients.

 Experience in leading and managing a pre-sales team.

 Strong leadership and team collaboration skills.

 5+ years of experience in RFP management.

Knowledge & Skills required:

 Technical Aptitude

 Communications & Interpersonal Skills

 Sales Acumen

 Presentation Skills

 Analytical and Problem-Solving Skills

 Team Collaboration

 Negotiation and Contract Management

 Innovation & Strategic Thinking

 Product Knowledge

 Market Awareness

 Understanding of Business Process

 Tech-Savviness - Eg - CRM's, Tools

EXPERTISE AND QUALIFICATIONS

• 14+ years of experience in Software Engineering with at least 6+ years as a Lead Enterprise Architect preferably in a software product company
• High technical credibility - ability to lead technical brainstorming, take decisions and push for the best solution to a problem
• Experience in architecting Microservices based E2E Enterprise Applications
• Experience in UI technologies such as Angular, Node.js or Fullstack technology is desirable
• Experience with NoSQL technologies (MongoDB, Neo4j etc.)
• Elastic Search, Kibana, ELK, Logstash.
• Good understanding of Kafka, Redis, ActiveMQ, RabbitMQ, Solr etc.
• Exposure in SaaS cloud-based platform.
• Experience on Docker, Kubernetes etc.
• Experience in planning, designing, developing and delivering Enterprise Software using Agile Methodology
• Key Programming Skills: Java, J2EE with cutting edge technologies
• Hands-on technical leadership with proven ability to recruit and mentor high performance talents including Architects, Technical Leads, Developers
• Excellent team building, mentoring and coaching skills are a must-have
• A proven track record of consistently setting and achieving high standards

Five Reasons Why You Should Join Zycus

1. Cloud Product Company: We are a Cloud SaaS Company, and our products are created by using the latest technologies like ML and AI. Our UI is in Angular JS and we are developing our mobile apps using React.

2. A Market Leader: Zycus is recognized by Gartner (world’s leading market research analyst) as a Leader in Procurement Software Suites.

3. Move between Roles: We believe that change leads to growth and therefore we allow our employees to shift careers and move to different roles and functions within the organization

4. Get a Global Exposure: You get to work and deal with our global customers.

5. Create an Impact: Zycus gives you the environment to create an impact on the product and transform your ideas into reality. Even our junior engineers get the opportunity to work on different product features.

About Us

Zycus is a pioneer in Cognitive Procurement software and has been a trusted partner of choice for large global enterprises for two decades. Zycus has been consistently recognized by Gartner, Forrester, and other analysts for its Source to Pay integrated suite. Zycus powers its S2P software with the revolutionary Merlin AI Suite. Merlin AI takes over the tactical tasks and empowers procurement and AP officers to focus on strategic projects; offers data-driven actionable insights for quicker and smarter decisions, and its conversational AI offers a B2C type user-experience to the end-users.

Zycus helps enterprises drive real savings, reduce risks, and boost compliance, and its seamless, intuitive, and easy-

to-use user interface ensures high adoption and value across the organization.

Start your #CognitiveProcurement journey with us, as you are #MeantforMore

Primary Skills & Criteria [Mandatory]

• Technology Business Analyst
• Experience with Finance IT, EPM IT, ETL Processes
• Minimum Work Experience: 12+ years

Other Requirements [Good to have]

• Exposure to tools like Jira, Confluence, etc.
• Exposure to development and production support processes
• Exposure to EPM tools [e.g., HFM, FMDEE, etc.]
• Candidate should be able to lead and track technical developments/tasks independently and present status to management
• Candidate should be self-motivated and self-sufficient to work independently without much supervision
• Strong verbal and written communication skills

Role Duties/Activities

The Technology “Agile Business Analyst” or “Business Analyst” is responsible for ensuring the team works within an Agile delivery method and that their backlog of requirements and analysis feed into Technology Projects and Programmes successfully.

This role will carry out some or all of the following activities:

• Assures delivery through the entire life cycle of the project of user requirements through to live
• Managing the capture, analysis, and documentation of business process (including IT processes)
• Designing solutions or change interventions
• Oversee change management activities which can include diverse tasks such as timeline planning to
• stakeholder engagement
• Manage or collaborate in change interventions such as training and communication
• Tracking and documenting progress and managing status reporting
• Managing implementation of solutions
• Risk identification, risk reporting and devising interventions to mitigating risks
• Budget management and forecasting
• Management of external service providers
• Support Technology teams to manage delivery proactively, balancing scope, schedule, resourcing, dependencies, communications, etc.
• Work with the Technology team and Product Owner to drive improvements in productivity through backlog management, maturity in the use of Agile methodologies (e.g. Scrum, Kanban, Lean), and corresponding management of dependencies
• Oversee the monitoring and reporting of progress, issues, dependencies, risks to the stakeholders
• Ensure adherence to standard controls and drives teams to achieve compliance and framework,
• capability management, Security controls and technology architecture designs

Position Description

Title: Senior Service Engineer – North Region, India.

Reports to: P. Balasubramanian- National Manager – Services & Parts - India & South Asia

This role (Sr. Service Engineer) provides after sales support to north and east region customers located in Delhi/Punjab/Rajasthan/West Bengal and other north east cities.

In addition to annual initiatives, the key accountabilities of this position are:

1. MAIN JOB ACCOUNTABILITY

• Commissioning of Pumps and Controls in western region

• To work closely with Regional sales team and provide efficient after sales support

1. 2^ND MAIN JOB ACCOUNTABILITY

• Provide timely warranty service support to all customers in the region

• Co ordinate with factory Quality team and give feed back about field failures

1. 3^RD MAIN JOB ACCOUNTABILITY

• To achieve Service delivery targets given for the financial year.

• Work closely with all regional Reps to plan & achieve the service delivery objectives & Goals.

1. 4^TH MAIN ACCOUNTABILITY

• Participate in all the training programs conducted in factory and through online portal

• Train all regional rep engineers for all products and latest upgrades periodically

1. 5^TH MAIN ACCOUNTABILITY

• Co ordinate with all regional OEM’s engineers like Danfoss/HM/Tornatech/Clarke/Carel/Honeywell etc. to get timely service support

• Provide feedback on field failures to all OEM team members for corrective action.

• University Degree or Diploma in Mechanical/Electrical & Electronics Engineering

• 5– 7 years of Field service hands on experience working in HVAC/Pump/Building Automation industries

• Demonstrated knowledge of Pumps and Controls in HVAC & Fire applications

• Should have hands on experience in Electronics control panels in HVAC/Building Automation industries.

• Creative problem-solving skills, conflict management within different organizations (centralized and matrix organizational structures)

• Ability to break down complex problems in a simplified way, conduct root cause analysis and provide clear, well thought-out recommendations.

• Strong, team-oriented leadership skills with presence and a bias for action.

• Self-directed with ability to work autonomously and collaboratively and a focus on results.

• Ability to communicate in an open and authentic manner in all situations

• Our health products’ engineering team that works on initiatives fuelling the growth of our recent health retail insurance products
• Collaboration across cross-functional stakeholders to ensure delivery timelines are met
• Implementing product engineering best practices, and evangelizing them within the org
• Your Experience Across The Years in the Roles You’ve Played -
• 6 years of technology experience (at least 2 years in direct engineering management)
• Managing a 5-15 member engineering team in an agile product org
• Track record of collaborative working with multiple stakeholders
• Planning and analysis with effective communication skills

• Employee need to attend the calls and help the existing customer with there queries .
• There are no Targets 
• No sales
• Inbound Process.

Facility :

1. Pick and drop
2. Rotational Shifts
3. Rotational offs
4. Bank Holidays offs