Customer Support executive

REVIEW CRITERIA:

MANDATORY:

• Strong Senior Brand Strategist Profile
• Must have 4+ years of pure brand strategy experience at branding/strategy agencies (not advertising/campaign-only roles)
• Must have hands-on experience with brand strategy frameworks for new brand creation and rebranding initiatives (brand persona, positioning, narrative, tone of voice, guidelines)
• Must have experience conducting and leading brand workshops, integrating research inputs (primary + secondary) into insights and brand positioning
• Must have B2C brand strategy experience (B2B exposure is highly preferred but optional)
• Must have strong writing and storytelling skills to translate brand positioning into compelling narratives, messaging, tone, and strategic decks.
• Must be able to manage end-to-end brand strategy projects, including research synthesis, workshop facilitation, positioning, framework creation, and collaboration with design teams for visual translation.
• Must have a portfolio or compilation of case studies showing rebranding projects, positioning frameworks, workshop involvement, research synthesis, and strategy-to-design translation
• Preferably a degree/master’s in Marketing, Brand Strategy, Design, or Communication from reputed institutes (e.g., MICA, NID, Srishti, or similar).
• Must come from Branding Studios, Brand strategy firms, Strategic design consultancies, branding agencies etc.

ROLES & RESPONSIBILITIES:

We are looking for a senior brand strategist professional, who can help us deliver innovative strategic directions that benefit our client’s business with measurable results. The candidate should have thorough knowledge and experience in the methods and application of tools to deliver an effective programme. Candidates should have experience with both mass and premium brands as well as FMCG, durables, and service categories.

Experience with digital-first or digitally marketed brands is an advantage that we look forward to.

ROLES & EXPECTATIONS-

• Drive brand and business strategy processes in our firm.
• Thorough practical knowledge and experience in implementing methods, tools and processes with capabilities to handhold teams to deliver at the highest standards.
• Proficient in conducting research programs to uncover customer and user needs, business and market findings, drawing insights for branding, service and CX design for digital and traditional applications.
• Conduct primary and secondary market research in marketing, sales and consumer experience.
• Programming workshops, conducting them and creating a comprehensive outcome report with insights and recommendations.
• Bring an idea to life on a whiteboard, articulate it, create systems and deliver.
• Strong understanding of pan-India markets across a wide range of verticals and categories.

IDEAL CANDIDATE:

• Excellent storytelling skills, capable of good verbal and written communications, client interfacing and presentation skills.
• Proficient in putting together presentations and strategy decks.
• Good articulation and writing skills.
• Understanding business, data tools and analytics (The math of it)
• Capable of managing and building relationships with senior client executives with strong domain-level competence along with a well-informed worldview.
• Team player capable of working across verticals with leadership skills.

ADVANTAGEOUS / OPTIONAL SKILLS-

• Experience in ethnographic, observational and behaviour studies.
• Management skills, idea creation, directing and delivering through a creative team.
• Interest in trends and analysis of brands, brand strategies and staying up-to-date and well-informed.
• Experience in analysing the brand and marketing landscape and writing advisory and opinion articles on branding and brand communication.
• Well-informed and knowledgeable with a world view.
• Observant and aware of current trends and their evolution.

Function / Department: Engineering – Electrical & Instrumentation

About the Role

This role involves leading the Electrical & Instrumentation (E&I) design and estimation function for water and wastewater treatment projects. The position focuses on design calculations, tender evaluation, proposal support, and vendor coordination to ensure technical accuracy and cost efficiency in project delivery.

Work Location: Airoli, Navi Mumbai

Desired Candidate Profile

Qualification:

• B.E. / B.Tech in Electrical or Instrumentation Engineering

Experience:

• Minimum 10–15 years of total experience, with at least 7 years in the water industry (Water Treatment, Wastewater Treatment, Desalination, or similar domains)

Key Skills & Expertise

• Design and estimation of MCC, PLC, cabling, and field instruments
• Hands-on experience in process and proposal engineering for E&I estimation
• Strong understanding of tender specifications and ability to estimate E&I scope accurately
• Vendor and client coordination for technical clarifications and commercial evaluations
• Proficiency in preparing design documents, datasheets, and engineering drawings

Key Responsibilities

• Perform design calculations for electrical panels, MCCs, cables, and earthing systems
• Estimate power consumption, size motors and MCCs based on plant requirements
• Review tender documents and prepare specifications and datasheets for MCCs, motors, cables, and LPBS
• Develop single line diagrams (SLDs), schematic diagrams, and VFD panel specifications
• Prepare plant layouts for cable trays, earthing systems, and related E&I infrastructure
• Generate load lists (process & supply) based on mechanical and process inputs
• Prepare cable and interconnection schedules for WTP/STP/ETP projects
• Create instrument indices, IO lists, JB schedules, SOV box schedules, and RFQs for PLC systems and field instruments (PG, PT, MGFT, LS, LG, analyzers, etc.)
• Conduct technical evaluations of vendor offers for MCCs, motors, cables, VFDs, PLCs, and instruments
• Participate in inspection, testing, and FATs for panels and E&I systems at vendor facilities
• Support internal and client project review meetings, resolving technical queries from clients and vendors

Reporting To: Head – Engineering (E&I)

Field Sales,

Customers for generating business through DSA's and connectors

Accountable for driving the assigned sales targets.

Engineering Lead (Backend/Full stack)

About

It is a mission-oriented high-growth fintech startup building payment &

lending products to simplify education payments. Jodo’s suite of products make education payments convenient & affordable for parents while simplifying & streamlining fee collections for educational institutes. Jodo aims to be a category-defining company with a mission to be a

trusted partner to parents in fulfilling their aspirations for their kids’ education.

We are backed by marquee VC investors – Tiger Global, Elevation Capital and Matrix Partners – to realize this mission. It is started by three co-founders who have a pedigreed education

(IIT/IIM) and professional background (Nomura, Goldman Sachs, Morgan Stanley, Barclays, Matrix Partners).

🎬Job Description:

We are looking for an Engineering Leader with a focus on building maintainable and scalable applications. The Lead will be responsible for the design and development of Jodo’s fee payments platform and be owning one of the products/verticals. Leads will be closely working

with Product Managers and Founders to execute projects from ideation to completion. As a hands-on Team Lead, you will take ownership of services/systems and guide a team of

developers.

📈Key Responsibilities

● Own and drive the development of one or more of Jodo’s products

● Take the lead in the design and development of the backend platform

● Mentor a team of developers, promote collaboration and engagement, and promote practices that improve the developer experience

● Work closely with Product Managers and Founders to brainstorm requirements and prioritize

● Own quality - actively participate in code reviews

● Own reliability - continuously monitor Production Health, proactively fix production issues

● Own execution - Plan and delegate work for the team, optimize for speed of development and incremental delivery

📃Requirements

● 6+ years of hands-on experience in application development

● 1+ years of leading a team

● Experience in working with distributed systems

● Proficient in building Microservices/RESTful APIs with any modern tech stack

● Working knowledge of relational and nonrelational databases

● Prior working knowledge of Python/Django is a big plus

● Familiarity with modern CI/CD tools

● Knowledge of AWS or any other Cloud Platform services

● Champion code quality and drive best practices

● Ability to analyze and convert business requirements into technical requirements

● Self-starter and ability to take the ownership

● Prior experience working in a startup environment is great to have

● Excellent communication and interpersonal skills

🤩Benefits

● Becoming a part of the early core team

● Competitive salary

● Work with colleagues from strong backgrounds & hungry to succeed

● Opportunity to interact with and learn from high-pedigree investors & mentors -

○ VCs: Elevation Capital (erstwhile SAIF Partners), Matrix Partners

○ Select angel investors: Kunal Shah, Nithin Kamath, Amit Ranjan

🔎What are we looking for?

● Self-starter with a high sense of ownership → Comfortable to work with minimal

supervision

● Hungry to learn and grow → Passion to learn & be a better version of oneself; motivated to succeed

● Bias for action → Have the temperament to experiment and execute in uncertainty

● Hustler → Ability to generate resources to solve a problem

● Intellectual honesty → Always seeking and presenting truth irrespective of personal

POV or beliefs

● Mission-oriented → Deeply care about delivering value and making an impact on customer’s lives

✅Key Details

● Role: Engineering Lead

● Location: Bengaluru

● Compensation: Negotiable based on candidate profile (structured as Fixed + ESOPs)

● Date of Joining: ASAP

We are looking for a UI/UX Designer to turn our software into easy-to-use products for our clients.

UI/UX Designer responsibilities include gathering user requirements, designing graphic elements and building navigation components. To be successful in this role, you should have experience with design software and wireframe tools. If you also have a portfolio of professional design projects that includes work with web/mobile applications, we’d like to meet you.

Ultimately, you’ll create both functional and appealing features that address our client's needs and help us grow our customer base.

• Gather and evaluate user requirements in collaboration with product managers and engineers
• Illustrate design ideas using storyboards, process flows and sitemaps
• Design graphic user interface elements, like menus, tabs and widgets
• Build page navigation buttons and search fields
• Develop UI mockups and prototypes that clearly illustrate how sites function and look like
• Create original graphic designs (e.g. images, sketches and tables)
• Prepare and present rough drafts to internal teams and key stakeholders
• Identify and troubleshoot UX problems (e.g. responsiveness)
• Conduct layout adjustments based on user feedback
• Adhere to style standards on fonts, colors and images

Skills required / Roles and Responsibility

• Aware of API testing.
• Good logical reasoning. Good problem-solving skills.
• Should be able to do Automation using python/java.
• Proficient with Selenium and Java
• Must have Manual testing experience.
• Hands on experience on automation frameworks and must have experience of building them from scratch.
• Great design and problem-solving skills.
• Good to have knowledge of any Cloud and basic of DevOps.
• Proficient understanding of GIT, Linux.
• Able to analyze and clearly articulate complex issues and technologies.
• Strong debugging skills.
• Excellent communication, documentation and reporting skills.
• Ability to plan, priorities and execute in fast moving Agile sprints

The Project Manager role we're looking for will manage key client projects. The responsibilities include the coordination and completion of projects on time within budget and within scope.
Oversee all aspects of projects.
Set deadlines, assign responsibilities and monitor and summarize progress of project.
Prepare reports for upper management regarding status of project.

Lead and direct the work of others.
Enhance department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.