Customer Support executive

As the Java Developer, you will be responsible for developing cutting edge health-tech applications that include high scale transaction processing, intelligent bot based programs and data analytics.

What you will do:

• Building components for the company's advanced health tech platform using Java, Solr, SpringBoot, DialogFlow
• Communicating effectively in a cross-functional product development team and present ideas and solutions effectively
• Participating in technical planning and requirements gathering phases including design, code, test, troubleshoot, and document engineering software applications
• Developing the Code as per the requirements
• Working with product team and constructing the tech roadmap
• Designing, building and scaling the company's backend microservices
• Maintaining code integrity and organization
• Applying all quality requirements to make the code production ready
• Developing and deploying new features to facilitate related procedures and tools if necessary
• Developing documentation related to technical aspects and to facilitate current support, development, upgrades, or migrations
• Designing and building efficient, reusable, and reliable Java code
• Pro actively catching and fixing bugs, and providing support for the back end services
• Managing servers and infrastructure by keeping the lights on and refining the deployment architecture

 

What you need to have:

Microsoft Windows Desktop WPF XAML, C#, Developer

Full Job Description

The ideal candidate will have 3-7 years experience and be responsible for developing high-quality WPF XAML applications. They will also be responsible for designing and implementing testable and scalable XAML code.

Responsibilities

· Develop Custom XAML, Blend, Prism

· Design highly scalable, testable code with via MVVM pattern

· Support Cloud and DevOps services

Qualifications

· Bachelor's degree or equivalent experience in Computer Science or related field

· Development experience with programming languages in C#, XAML, Unit Testing

· GIT repository

· SQL database or relational database skills a plus

· Azure Cloud and DevOps, a plus

Job Type: Full-time

We’re looking for a skilled back end developer to join our team of creators consistently raising the bar on user experiences.
Working behind the scenes, the ideal candidate has a unique blend of technical expertise and insatiable curiosity, with a methodical, analytical mindset.
You should be comfortable working alongside a team as well as independently in the design and development of mission-critical websites, applications, and layers of the infrastructure.
Experience with JavaScript, Amazon Web Services (AWS), Git,

The selected candidate must have in-depth knowledge of basic algorithms and data structures. The developer will be responsible for building and maintaining functional and stable web applications.

Develop server-side logic, definition, and maintenance of the central database
Ensure high performance and responsiveness to front-end applications and integrate the elements
Participate in the entire application lifecycle, focusing on coding and debugging.

1.Write clean code to develop functional web applications

2.Gather and address technical and design requirements

3.Building reusable code and libraries for future use

4.Implementation of security and data protection

5.Conduct UI tests and optimize performance.

6.Design robust APIs to support mobile and desktop users

Roles and Responsibilities

1. Developing new features and user interfaces from wireframe models
2. Build pixel-perfect smooth UIs across both mobile platforms
3. Ensuring the best performance and user experience of the application
4. Fixing bugs and performance problems
5. Writing clean, readable, and testable code
6. Coordinating with back-end developers, designers, and the rest of the team to deliver well-architected and high-quality solutions.
7. Knowledge of native android and iOS development would be an added advantage

Desired Candidate Profile

1. Experience with React Native mobile app development
2. 2+ year of flutter development experience is recommended
3. Experience in IOS preferred
4. A strong Node and JavaScript background
5. Must have built at least two Android and/or iOS apps with Flutter
6. Understanding of the Agile development life-cycle
7. Translating UI/UX designs into code
8. Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies
9. Strong understanding of design patterns over and above MVP, MVVM, and MVC
10. Ability to learn and adapt as per the requirement and ready to face new challenges
11. Advanced debugging/testing/optimization
12. Networking and integrating third-party APIs
13. Working with a version control system (i.e., Git)

Nice to Have

1. Xcode and IOS applications
2. Knowledge on Blockchain

About Graphene  

Graphene is a Singapore Head quartered AI company which has been recognized as Singapore’s Best  

Start Up By Switzerland’s Seedstarsworld, and also been awarded as best AI platform for healthcare in Vivatech Paris. Graphene India is also a member of the exclusive NASSCOM Deeptech club. We are developing an AI plaform which is disrupting and replacing traditional Market Research with unbiased insights with a focus on healthcare, consumer goods and financial services.  

  

Graphene was founded by Corporate leaders from Microsoft and P&G, and works closely with the Singapore Government & Universities in creating cutting edge technology which is gaining traction with many Fortune 500 companies in India, Asia and USA.  

Graphene’s culture is grounded in delivering customer delight by recruiting high potential talent and providing an intense learning and collaborative atmosphere, with many ex-employees now hired by large companies across the world.  

  

Graphene has a 6-year track record of delivering financially sustainable growth and is one of the rare start-ups which is self-funded and is yet profitable and debt free. We have already created a strong bench strength of Singaporean leaders and are recruiting and grooming more talent with a focus on our US expansion.   

  

Job title: - Data Analyst 

Job Description  

Data Analyst responsible for storage, data enrichment, data transformation, data gathering based on data requests, testing and maintaining data pipelines. 

Responsibilities and Duties  

• Managing end to end data pipeline from data source to visualization layer 
• Ensure data integrity; Ability to pre-empt data errors 
• Organized managing and storage of data 
• Provide quality assurance of data, working with quality assurance analysts if necessary. 
• Commissioning and decommissioning of data sets. 

• Processing confidential data and information according to guidelines. 
• Helping develop reports and analysis. 
• Troubleshooting the reporting database environment and reports. 
• Managing and designing the reporting environment, including data sources, security, and metadata. 
• Supporting the data warehouse in identifying and revising reporting requirements. 

• Supporting initiatives for data integrity and normalization. 
• Evaluating changes and updates to source production systems. 
• Training end-users on new reports and dashboards. 
• Initiate data gathering based on data requirements 
• Analyse the raw data to check if the requirement is satisfied 

 

Qualifications and Skills   

  

• Technologies required: Python, SQL/ No-SQL database(CosmosDB)     
• Experience required 2 – 5 Years. Experience in Data Analysis using Python 

•  Understanding of software development life cycle   

• Plan, coordinate, develop, test and support data pipelines, document, support for reporting dashboards (PowerBI) 
• Automation steps needed to transform and enrich data.   
• Communicate issues, risks, and concerns proactively to management. Document the process thoroughly to allow peers to assist with support as needed.   
• Excellent verbal and written communication skills   

Dot NET Developer 

Job Designation  

Job Description Work involves Web application development in .NET
Desired Profile ▪ Education
• Graduation: B.C.A. / B.E./ B.Tech in Computer Engineering
• Post Graduation: MCA or Equivalent degree
▪ Primary Skills
o .NET Professionals ( ASP.NET, C#, MVC)
▪ Good hold in developing Web based applications
▪ Strong command of MVC, CSS, JavaScript, JQuery, WebAPI.
▪ Good experience in Web and Application servers. Should have knowledge about the workings of the server
▪ MS SQL Server with Good command on SQL
Queries
▪ Should have knowledge on working on Azure platform.
▪ Must have skills on DevOps.
▪ Strong Problem-Solving Skills and Strong technical communication skills
Experience 2-5 Years
Industry Type Software Services
Functional Area IT – Software
Location Hyderabad

Job Title: Full Stack Developer

Location: India – Noida.

Shift: Rotational

Job Function: Engineering

Employment Type: Full Time

 

 

Company:

SaaS Labs, founded in 2016, is a fast-growing company in the software as a service “SaaS” space focusing on the cloud contact centre space. The cloud contact centre space is a fast-growing market with an addressable opportunity of $24B globally and is expected to witness explosive growth in the next few years. The company was founded by Gaurav Sharma, who is a third-time entrepreneur, having successfully sold both his previous companies (in 2012 and 2016). With a current employee strength of 75, SaaS Labs expects to double it by the end of 2021. Bootstrapped since inception, the firm recently closed a large venture capital round from two large global funds The firm has two core products for now - justcall.io (https://justcall.io/) and helpwise.io (https://helpwise.io/) and the vision is to build a portfolio of contact centre offerings and not just restrict to these products only.

 

Responsibilities:

• Participate in the design and creation of scalable software
• Write clean, functional code on the front- and back-end
• Testing and fixing bugs or other coding issues
• Work with development teams and product managers to ideate software solutions.
• Test software to ensure responsiveness and efficiency
• Troubleshoot ,debug and upgrade software
• Create security and data protection settings
• Build product and features with a mobile responsive design.
• Strong hold on PHP, MySQL and jQuery

 

Screen-Magic is publisher of #1 business texting application on Salesforce & Zoho platforms. We are revered for our great customer support. Current high quality customer support is helping us growing well and to retain our leadership position in the market. With growing business, We have decided to expand our Customer support team. We are looking for a Customer support manager who can lead, manage and scale our support team, with goals of high performing customer support team.

Skills:

• Very good communication skills
• Experience of managing customer support team of atleast 10 members for international customers.
• Good Customer facing skills
• Good experience of managing teams
• Good technology background required for understanding complex technology issues.

Responsibilities:

• Setup, Manage customer support team, Setup KRA, SLAs using fresh desk like customer support tools.
• Keep your team motivated.
• Keep tab on all issues which are reported by various sources
• Keep in touch with Product team for new releases and training teams according to their responsibility
• Check quality of customer support tasks and plan the trainings & reinforcement sessions for improving in general customer support quality
• Report to management about customer success reports
• Invent/discover new channels and method to improve customer success
• Manage  budgets of Customer support team requirements
• Take care of hiring and retaining customer support teams
• Do upkeep of tools used for Customer success such as fresh desk, chat etc.

 

Information Security Responsibilities:
You are responsible for protecting the information resources to which they have access. Your responsibilities cover both computerised and non-computerised information and information technology devices (paper, reports, books,  recordings, computers, removable storage media, printers, phones, fax machines, etc.) that they use or possess.  You Must follow the information security practices set by the ISO, as well as any additional departmental or other applicable information security practices.You are expected to adhere to all Screen-Magic policies and exercise good judgement in the protection of information resources. 

SHIFT : US Shift

Job Description: Exp-8 plus. work location- Bangalore. Experience in required skills are 1)CCIE or equivalent exp in Security. 2)Expert level experience on Firewall and ISE.