Customer Support executive

About the Role

We are seeking a creative and technically strong Frontend Developer with expertise in 3D animations to join our team. You will play a key role in building interactive, visually engaging, and high-performance web applications using modern frameworks and 3D libraries. This role involves close collaboration with designers, product managers, and backend engineers to deliver immersive digital experiences.

Key Responsibilities

• Develop and maintain responsive, user-friendly web applications.
• Implement 3D models, animations, and interactions using Three.js, WebGL, or Babylon.js.
• Collaborate with UI/UX designers to transform creative concepts into smooth, interactive experiences.
• Optimize performance for real-time rendering and animations across devices and browsers.
• Integrate backend APIs for data-driven 3D visualizations and dynamic content.
• Stay updated with the latest trends in frontend development, 3D frameworks, and animation tools.
• Ensure cross-browser compatibility, scalability, and maintainability of code.

Required Skills & Qualifications

• 3+ years of professional experience as a Frontend Developer.
• Strong proficiency in HTML5, CSS3, JavaScript (ES6+).
• Experience with React.js / Next.js (or other modern frontend frameworks).
• Hands-on expertise in 3D libraries: Three.js, WebGL, Babylon.js (or similar).
• Knowledge of animation frameworks: GSAP, Framer Motion, Anime.js.
• Strong understanding of rendering performance optimization (shaders, textures, lighting).
• Familiarity with design tools: Figma, Adobe XD, Blender, or similar.
• Excellent problem-solving, debugging, and communication skills.

Role & responsibilities

• Strong written/verbal communication skills
• Minimum 5-12 Years of Core Java Programming with Collections Framework, Concurrent Programming, Multi-threading (Good knowledge in Executor service, Forkjoin pool and other threading concepts)
• Good knowledge of the JVM with an understanding of performance and memory optimization.
• Extensive and expert programming experience in JAVA programming language (strong OO skills preferred).
• Excellent knowledge on collections like, Array List, Vector, LinkedList, Hashmap, HashTable, HashSet is mandate.
• Exercised exemplary development practices including design specification, coding standards, unit testing, and code-reviews.
• Expert level understanding of Object Oriented Concepts and Data Structures
• Good experience in Database (Sybase, Oracle or SQL Server) like indexing (clustered, non clustered), hashing, segmenting, data types like clob / blob, views (materialized), replication, constraints, functions, triggers, procedures etc.
• 
  

 Writing, editing and proofreading website content.

- Write Articles, Blogs, Social media,  Forum and other SEO best practices.

- Develop content to support SEO strategies to drive traffic to the site and improve website Ranking.

- Understanding of Web publishing requirements.

- Experience in creating content for the web and growing a social audience.

- Editorial mindset with an ability to predict audience preferences.

- Expertise in social media platforms.

- Collaborate with multiple teams to develop compelling content plans.

- Ability to deliver high-quality documentation paying attention to details.  

- Basic Knowledge of technical terminologies.

- Excellent communication skills in English both written and spoken.

We are looking for a dynamic Social Media Designer to be responsible for designing and posting original content on online platforms. The responsibilities of a Social Media Designer include posting content on social media, designing graphic material, and attracting consumers via social media.

To be successful as a Social Media Designer, you should be highly motivated, creative, and possess solid knowledge of marketing competencies. Ultimately, a top-notch Social Media Designer should be computer literate, highly organized, and able to work with little direction.

• Producing content to be posted online.
• Increasing traffic and appealing to target audiences.
• Creating posts, pages, and applications to attract customers.
• Using programming skills to build pages and applications.
• Measuring key performance indicators.

• Degree in Graphic Design or Computer Sciences.
• Good communication skills.
• Creativity and Graphic Design skills.
• Proficiency in Marketing disciplines.
• Must be self-motivated.
• Be able to produce original ideas.

• Developing, releasing, and maintaining native Android Applications and oversee mobile application development efforts.
• Deliver across the entire app life cycle, design, build, deploy, test, release to app stores and support.
• Extensive experience in developing mobile apps using Android SDK with proficiency in Core Java and design patterns.
• Ensure the performance, quality, and responsiveness of the application.
• Work directly with the product manager to conceptualize, build, test and release products.
• Collaborate with a team to define, design, and ship new features.
• Work on bug fixing and improving application performance.
• Continuously discover, evaluate, and implement new technologies to maximize development efficiency.
• Identify and correct bottlenecks and fix bugs in order to maintain code quality.
• Show leadership and focus on the completion of projects.
• Optimize performance for the app and keep up to date on the latest industry trends in mobile technologies.
• Working within a SCRUM team.

REQUIRED SKILLSETS

• Relevant industry experience of 2+ years.
• Great understanding of Android Development SDK.
• Understanding of Google's Material Design principles and interface guidelines.
• Expertise in Core Java with solid OOD principles and design patterns.
• Experience with Git, Retrofit, JetPack, RxJAVA 2, Kotlin, basic knowledge of NDK.
• Experience with development in Kotlin and Google Activity Tracker applications is a plus.
• Knowledge of Databases like SQL Lite, Realm, Room, etc.
  Conversant with JSON API (i.e. RESTful APIs).
• Should have experience in writing Android Studio Test Cases.
• Experience with SaaS platforms for mobile development like Analytics, Push Notifications, Cloud Storage, Ad Networks, etc.
• Hands-on experience with Android's debugging, unit testing, memory, and performance optimization tools.

Job Description :

- This role is responsible for Implementation, one of the most critical phases in a client's life cycle.

- We are looking for an experienced and driven Director, Implementation who is responsible for applying expert knowledge of implementation and large project processes while providing strategic direction to minimize time to first value for all customers.

- As the Director, Implementation, you will manage a growing team and develop processes and procedures for enterprise implementations.

Responsibilities :

- Take proactive ownership of regional implementation health.
- Create scalable processes and definitive scope around implementation services
- Implement systematic processes for tracking and reporting on the implementation status
- Maintain a highly skilled team of Implementation Managers and manage team allocation to maximize resources and output
- Direct the activities of the implementation team to meet client needs and create successful partnerships
- Lead team to complete process analysis, design/redesign of multiple workflows and processes to ensure that they are customer-focused, consistent, effective and efficient and in compliance with company standards
- Develops and manages all deliverables needed for effective implementation to include but not limited to: detailed project plan/timeline, action log, meeting notes, process/procedures and forms documentation, etc.
- Own execution of the roll-out within the allotted implementation timeframe
- Full ownership and accountability of customer satisfaction and on-time delivery throughout the Implementation phase
- Provide support to Account Executives & Sales Engineers during the Sales cycle
- Ability to speak knowledgeably on all technical integration options available within an implementation
- Facilitate hand-off from Sales to Implementation

- Connect regularly with all team members and provide strategic guidance, feedback on performance, and remediate as needed
- Monitor the progress of each account at a deeper level
- Ensure all metrics are accurate and up-to-date
- Advocate customer needs/issues cross-departmentally
- Understand and manage escalations efficiently and appropriately
- The first point of contact for all inquiries on project status from executive leadership
- Recognize risks and puts remediation plans in place, interfaces directly with clients escalates to exec level when needed
- Partner with global teams on solutions, process enforcement, and overall regional health

Qualifications :

- 15-18 years of experience working with global enterprise customers in software implementation or Project Management type role at a SaaS company
- 7-10 years experience in a supervisory or managerial role; People leadership of direct and indirect reports
- Bachelor's degree;
- Previous experience as a Manager, Implementation for enterprise software
- Proven track record of successful implementation with enterprise clients
- Highly developed project management skills
- Ability to influence and guide clients through complex implementations
- Strong leadership skills; ability to lead a group of diverse individuals in a high-performance team
- Demonstrated presentation and client-facing skills
- Superior presentation skills; experience with presenting to C-level Executives
- Experience in client services/operational roles and ability to effectively counsel clients and internal business partners
- Analytical skills to determine root causes and develop solutions
- Understanding of sales, marketing, client relations roles, and their interdependence
- Demonstrated ability to adapt to a fast-paced and changing the technical environment
- Self-starter seeks out challenges
- Flexible