Senior QA/ Manager- Quality

Visionary Ed-Tech Startup

Senior QA/ Manager- Quality

Senior QA/ Manager- Quality at Visionary Ed-Tech Startup · Delhi, Gurugram, Noida · 3 - 5 years · ₹6L - ₹8L / yr · Posted 25 Aug 2020

Senior QA/ Manager- Quality

at Visionary Ed-Tech Startup

Agency job

via Unnati

3 - 5 yrs

₹6L - ₹8L / yr

Delhi, Gurugram, Noida

Skills

Quality improvement

Quality audit

Quality control

Customer Support

MS-Office

Business Process Outsourcing (BPO)

Performance improvement

Process improvement

call auditing

call monitoring

Our client is one of the largest online tech education company in India, focusing on courses on C++, Java, Python, Android, Machine Learning, Data science, WebDev, interview prep, tech aptitude etc. They are the most preferred technical course platform for students in India and currently has a monopoly position across the college market in India.

With the vision to teach millions in a scalable way, they have pioneered a proprietary online teaching platform, which completely mirrors the offline classroom experience into online, and thus delivers a world-class learning experience to students.

With an in-house placement cell, they are actively involved in sourcing relevant tech openings and showcasing their students profiles to get them a rewarding career in tech.

As a Senior QA/ Manager- Quality, you will be setting up quality process for sales and customer support teams including toll free, chat and outbound team.

What you will do:

Coordinating and facilitating call calibration sessions for the teams.
Preparing timely and relevant reports and providing actionable data for internal stakeholders as needed.
Identifying process gaps and fixing them to ensure that the process is streamlined.
Training and coaching the team members to help them improve the quality and deliver the required performance.
Undertaking various initiatives to ensure high standards of quality across all teams.

What you need to have:

Should have experience in call auditing and call monitoring.
Minimum 3 years of work experience into quality for BPO/ Ed-Tech/ E-commerce/ Internet industry.
Good with MS office skills like excel, word, powerpoint etc.
Confident and Presentable
Excellent Communication Skills
B-Tech or IT Background Preferable (Not Mandatory)

As a Senior QA/ Manager- Quality, you will be setting up quality process for sales and customer support teams including toll free, chat and outbound team.

What you will do:

Coordinating and facilitating call calibration sessions for the teams.
Preparing timely and relevant reports and providing actionable data for internal stakeholders as needed.
Identifying process gaps and fixing them to ensure that the process is streamlined.
Training and coaching the team members to help them improve the quality and deliver the required performance.
Undertaking various initiatives to ensure high standards of quality across all teams.

What you need to have:

Should have experience in call auditing and call monitoring.
Minimum 3 years of work experience into quality for BPO/ Ed-Tech/ E-commerce/ Internet industry.
Good with MS office skills like excel, word, powerpoint etc.
Confident and Presentable
Excellent Communication Skills
B-Tech or IT Background Preferable (Not Mandatory)

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