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Senior QA/ Manager- Quality
Visionary Ed-Tech Startup
Senior QA/ Manager- Quality
Visionary Ed-Tech Startup's logo

Senior QA/ Manager- Quality

at Visionary Ed-Tech Startup

Agency job
via Unnati
3 - 5 yrs
₹6L - ₹8L / yr
Delhi, Gurugram, Noida
Skills
Quality improvement
Quality audit
Quality control
Customer Support
MS-Office
Business Process Outsourcing (BPO)
Performance improvement
Process improvement
call auditing
call monitoring
Our client is one of the largest online tech education company in India, focusing on courses on C++, Java, Python, Android, Machine Learning, Data science, WebDev, interview prep, tech aptitude etc. They are the most preferred technical course platform for students in India and currently has a monopoly position across the college market in India.

With the vision to teach millions in a scalable way, they have pioneered a proprietary online teaching platform, which completely mirrors the offline classroom experience into online, and thus delivers a world-class learning experience to students.

With an in-house placement cell, they are actively involved in sourcing relevant tech openings and showcasing their students profiles to get them a rewarding career in tech.
 
As a Senior QA/ Manager- Quality, you will be setting up quality process for sales and customer support teams including toll free, chat and outbound team.
 
What you will do:
  • Coordinating and facilitating call calibration sessions for the teams.
  • Preparing timely and relevant reports and providing actionable data for internal stakeholders as needed.
  • Identifying process gaps and fixing them to ensure that the process is streamlined.
  • Training and coaching the team members to help them improve the quality and deliver the required performance.
  • Undertaking various initiatives to ensure high standards of quality across all teams.
 

 

What you need to have: 

  • Should have experience in call auditing and call monitoring. 
  • Minimum 3 years of work experience into quality for BPO/ Ed-Tech/ E-commerce/ Internet industry.
  • Good with MS office skills like excel, word, powerpoint etc.
  • Confident and Presentable
  • Excellent Communication Skills
  • B-Tech or IT Background Preferable (Not Mandatory)  
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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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Shubham Vishwakarma

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