Telesales Executives

Job Type- Contract

Experience-7+

Job Title- UX Designer

Job Location- Bangalore

Job Mode- Work From Office

XD: (2 Solution designers):

We would be looking for working on e-invoicing and another one for e-reporting. The only difference in the job description would be:

e-invoicing: Prior experience and knowledge of e-invoicing legislations and market advances in the EU, common market formats and mapping for EDIs and similar domains a plus

e-reporting: Prior experience and knowledge of e-Reporting legislations and market advances in the EU and tax compliance domains a plus

Job Description:

As a senior solution designer, you would be responsible for:

•             Taking roadmap items through discovery and definition activities, transforming them into ready-for-development solutions

•             Overall user experience of the services and solution we deliver, not just at a UI level but holistically

•             Design decisions to help drive Sage’s strategy within your solution areas.

•             Representing the customer’s point of view and bring user empathy to the teams that helps create solutions that deliver good value to our customers.

•             Collaboration with our multiple products teams to ensure customer experience is seamless and unified across their journeys.

Your day-to-day activities would include:

•             Iterative, customer-centric exploration of problems and solutions.          

•             Understanding business goals and strategy, perform competitor analysis, understand business rules, legislation, and constraints via variety of analytical, creative and elicitation methods

•             Requirements definition and elaboration from various perspectives, resolving conflicting requirements, validating requirements across multiple stakeholders while considering impact on the customer and product.

•             Applying design thinking to determine the best solution. Designing solutions and services that are channel agnostic and can be adopted by multiple products and third parties.

•             Designing, testing and agreeing both concept and detailed designs with customers and stakeholders. Working closely with our experience designers to conceptualize and prototype solutions..

•             Communicating complex ideas, requirements, and solutions clearly, articulately, and effectively, using the most appropriate tools and methods.

•             Discovering and defining business rules, logic and constraints.

•             Working with architects and engineers to design usable APIs

•             Collaborating on the product roadmap and represent customer experience view.

•             Working closely with our development teams and associated products to ensure seamless delivery and adoption. 

•             Monitoring and continuously improving our services and solution for better user experience and adoption

Data Engineer 

Mandatory Requirements  

• Experience in AWS Glue 

• Experience in Apache Parquet  
• Proficient in AWS S3 and data lake  
• Knowledge of Snowflake 
• Understanding of file-based ingestion best practices. 
• Scripting language - Python & pyspark 

CORE RESPONSIBILITIES 

• Create and manage cloud resources in AWS  
• Data ingestion from different data sources which exposes data using different technologies, such as: RDBMS, REST HTTP API, flat files, Streams, and Time series data based on various proprietary systems. Implement data ingestion and processing with the help of Big Data technologies  
• Data processing/transformation using various technologies such as Spark and Cloud Services. You will need to understand your part of business logic and implement it using the language supported by the base data platform  

• Develop automated data quality check to make sure right data enters the platform and verifying the results of the calculations  
• Develop an infrastructure to collect, transform, combine and publish/distribute customer data. 
• Define process improvement opportunities to optimize data collection, insights and displays. 
• Ensure data and results are accessible, scalable, efficient, accurate, complete and flexible  
• Identify and interpret trends and patterns from complex data sets  

• Construct a framework utilizing data visualization tools and techniques to present consolidated analytical and actionable results to relevant stakeholders.  
• Key participant in regular Scrum ceremonies with the agile teams   
• Proficient at developing queries, writing reports and presenting findings  
• Mentor junior members and bring best industry practices  

QUALIFICATIONS 

• 5-7+ years’ experience as data engineer in consumer finance or equivalent industry (consumer loans, collections, servicing, optional product, and insurance sales)  
• Strong background in math, statistics, computer science, data science or related discipline 
• Advanced knowledge one of language: Java, Scala, Python, C#  
• Production experience with: HDFS, YARN, Hive, Spark, Kafka, Oozie / Airflow, Amazon Web Services (AWS), Docker / Kubernetes, Snowflake   

• Proficient with 
• Data mining/programming tools (e.g. SAS, SQL, R, Python) 
• Database technologies (e.g. PostgreSQL, Redshift, Snowflake. and Greenplum) 
• Data visualization (e.g. Tableau, Looker, MicroStrategy) 
• Comfortable learning about and deploying new technologies and tools.  

• Organizational skills and the ability to handle multiple projects and priorities simultaneously and meet established deadlines.  
• Good written and oral communication skills and ability to present results to non-technical audiences  
• Knowledge of business intelligence and analytical tools, technologies and techniques. 

Familiarity and experience in the following is a plus:  

• AWS certification 
• Spark Streaming  
• Kafka Streaming / Kafka Connect  
• ELK Stack  
• Cassandra / MongoDB  

• CI/CD: Jenkins, GitLab, Jira, Confluence other related tools 

• Creating a strategy towards growing customer base and creating plans for retention of existing customers
• Managing and growing client account base with the best interest of client in mind
• Developing new business with existing clients
• Identifying areas of improvement to increase revenue from the client
• Acting as Single Point of Contact
• Being the default point of contact in all customer account management related matters
• Handling client grievances; managing expectations and ensuring issue resolution
• Coordinating with internal team for delivery of client requirements
• Ensuring timely and successful delivery of solutions based on client requirements
• Supporting Sales Team in negotiating contracts and closing deals
• Getting new leads from existing businesses for sales team
• Ensuring timely invoicing and revenue realization

Desired Candidate Profile

• 3 to 5+ years of Account Management experience
• SaaS/ IT preferable
• Strong interpersonal skills
• Very strong business writing and communication skills
• Strong technical understanding    

Responsibilities:

• Developing high-performance applications by writing testable, reusable, and efficient code.
• Implementing effective security protocols, data protection measures, and storage solutions.
• Recommending and implementing improvements to processes and technologies.
• Designing customer-facing UI and back-end services for various business processes.

Requirements:

• 1-8 years of appropriate technical experience
• Proven experience as a Full Stack Developer or similar role preferably using MEANMERN stack.
• Good understanding of client-side and server-side architecture
• Excellent interpersonal skills and professional approach
• Ability to work in a dynamic, fast moving and growing environment
• Be determined and willing to learn new technologies
• Immediate joiners are preferred