Customer support

Profile:

·      Head the product management for the 3rd party products including Smallcase, Mutual Funds, IPO, Insurance, Loan, Credit cards, Bank accounts, Gold, Bonds, etc.

·      Lead a team of 7-10 Product Managers

·      Responsible for revenue, market share, vol. of these products from 3 channels – online platforms, digital marketing, offline channels

·      Own process and product development for these products

·      Continuous competition tracking

·      Training the various channels on products

·      Coordinating with various teams to ensure timely completion of dependent activities

·      Responsible for timely responding and resolving client queries / complaints

·      Preparing volume/revenue/usage data reports

·      Work closely with; & manage expectations of; multiple stakeholders like Business, Marketing, Compliance, Risk, Design, Technology, Program, and External vendors

·      Single handedly take couple of product features from vision to launch stage

·      Preparing short-term and long-term roadmaps of the products/features

·      Define KPIs and set up benchmarks, to measure the performance of the product

·      The candidate should have an analytical mindset who should be able to use data at ease – in finding hidden patterns and for understanding user behavior

·      We are looking for someone who has deep empathy for the end customer

·      Our candidate is the one who is extremely passionate about making his product a market success – a growth hacking mentality is what we are looking for

·      The candidate should have hands-on experience in owning the complete product cycle – having taken multiple products from ideation to launch stage

·      Past experience in industries like Fin-tech, AI/ML, Health-tech, Food-tech, Content-tech, Edu-tech, Gaming-tech, Social-tech etc. is an add-on but not at all mandatory

Qualification:

·      Min. 3 years of product management experience in owning/growing 3rd party products

·      Awesome communication and relationship building skill

·      Able to solve complex problems in an structured manner

Reporting to: Product Head                                                                           Location: Mumbai

Customer Support at Contlo

Contlo is a pioneering AI native marketing platform that empowers modern, fast-growing businesses to leverage their brand's generative AI Model for end-to-end marketing optimization. Our platform enables businesses to drive customer retention through personalised campaigns and automated customer journeys across various channels, including Email, SMS, WhatsApp, Web push, and Social media.

With Contlo's Brand AI ModelTM, businesses can orchestrate all their brand marketing activities by generating personalised marketing creatives and copies, creating behaviour-based customer segments, and auto-generating customer journeys. As the Brand AI ModelTM is utilized, it continuously learns, improving marketing outcomes and enhancing sales performance.

At Contlo, we are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.

Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To succeed in this role, you should be an excellent communicator who can earn our clients’ trust. You should also be familiar with help desk software.

Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.

Responsibilities-

• ● Respond to customer queries in a timely and accurate way, via phone, email or chat
• ● Identify customer needs and help customers use specific features
• ● Analyze and report product malfunctions (for example, by testing different scenarios or
• impersonating users)
• ● Update our internal databases with information about technical issues and useful
• discussions with customers
• ● Monitor customer complaints on social media and reach out to provide assistance
• ● Share feature requests and effective workarounds with team members
• ● Inform customers about new features and functionalities
• ● Follow up with customers to ensure their technical issues are resolved
• ● Gather customer feedback and share with our Product, Sales and Marketing teams
• ● Assist in training junior Customer Support Representatives

Requirements and skills-

• ● Experience as a Customer Support Specialist or similar CS roles
• ● Familiarity with our IT SaaS industry is a must
• ● Experience using help desk software and remote support tools
• ● Understanding of how CRM systems work
• ● Excellent communication and problem-solving skills
• ● Multi-tasking abilities
• ● Patience when handling tough cases
• ● B.Tech/BCA degree 

We are looking for a creative Social Media Marketing Intern to join our team. In this role, you will be responsible for managing and creating content for our social media channels. You will also be responsible for designing visually compelling graphics and videos for our social media platforms using Canva or Figma.

 Responsibility

   • Develop and execute a social media strategy that aligns with our

brand's goals and objectives

   • Manage and create content for our social media channels including

Facebook, Instagram, Twitter, and LinkedIn

   • Use Canva or Figma to design visually compelling graphics and videos

for our social media platforms

   • Collaborate with the marketing team to ensure that all content is on-

brand and consistent with our overall marketing strategy

   • Monitor and analyze social media metrics to measure the success of

our social media campaigns

Qualification

   • Strong understanding of social media platforms and best practices

   • Strong design skills with a proven track record of designing visually

compelling graphics using Canva

   • Pursuing or completed Graduation at any field

   • Must have completed a course in digital marketing.

Skill required

      Canva English Proficiency (Written), Instagram Marketing, LinkedIn

Marketing, Twitter  marketing

Benefits

   • Monthly stipend + Incentives (based on the quality of work )

   • Internship Certificate

   • Letter of recommendation

   • Full- time Job Offer

   • Free snacks & beverages

Job description

• Research trending topics in social media, influencer marketing, and lifestyle niches.
• Write engaging, SEO-friendly blog posts that resonate with our target audience, budding influencers, content creators,
• Use keyword research tools to optimize content for search engines.
• Assist in content planning and work closely with the marketing team to align blog content with social media efforts.
• Proofread and edited blog posts before publication.

Type, Location: Remote, India

Desired Experience: 2+ years

Roles and Responsibilities :

• Hands-on GoLang development
• Go Lang developers perform tasks related to the design, development, modification, and administration of software systems and applications.
• Comfortable with algorithm design, scripting, and unit testing.
• Demonstrated skills in debugging, design patterns, and enterprise resource planning.
• Is skilled at problem-solving.

Must have skills :

● You must have 2+ years Golang experience.

● You must have (React.js or Node.js or Python or Java )experience.

● You must have any Frontent or Backend Technology with Golang 

Answering customer queries

● Maintaining and analyze the customer database

● Tracking all the complaints,feedback, requirements

raised by customers and prepare reports

● Planning and delivering CRM strategies across the

organization with a view to retaining existing

customers, increasing brand loyalty and expanding the

company brand.

● Deciding on a final CRM structure and architecture

that will work seamlessly across the business and

capture crucial information along the sales funnel.

● Making sure the customer database is correctly

segmented for targeted marketing activities.

● Collaborating with other departments ensures the

CRM strategy works well for every aspect of the

business.

● Development of testing strategies to guarantee the

most efficient approach for the organization and its

customers.

● Handle all CRM platforms - Call and chat

● Running customer loyalty programs for repeat

customers

• Working knowledge of XML, JAVA, REST, SOAP etc
• Basic knowledge of SQL, including the ability to author ad-hoc database queries.
• Is comfortable writing code in Ruby, Python, JavaScript, and Java and enjoys learning new languages and technologies.
• Has experience integrating  APIs (major plus)
• Experienced integrating RESTful APIs into web applications (a plus)
• Is experienced with Github or the likes.
• Should have worked on Payment Gateway Applications.

• Has a technical degree in Computer Science, Engineering or Mathematics (MBA is an asset)
• Technical Product/Software certifications an asset
• Has 3 to 5 years of experience in a similar client-facing role
• Has previous experience in a traditional software engineering or Implementation role.
• Has strong analytical and debugging skills.
• Experienced with Salesforce is a plus
• Solution-driven, able to grasp new concepts quickly and efficiently, able to work alone or in a team, able to work with no supervision and under pressure
• Excels in a collaborative and cross-functional environment.
• Demonstrates professional communication skills on technical and business-related subjects
• Experience working with payment gateways a major plus including ecommerce and Retail Experience with continuous integration and test-driven development methodologies a plus
• Excellent time management, organization, and planning skills are essential
• Flexibility to travel as required to meet with clients
• Ability to comprehend and translate complex technical issues and apply to business solutions
• Demonstrate ability to articulate complex technical terms or processes into business language
• Ability to synthesize technical information and apply to business solutions
• Able to set priorities, influence others, and manage customer and partner expectations
• Demonstrated success in customer and partner relationship management
• You are motivated, think outside of the box, and understand the purpose of process and procedures

Designation: Senior iOS Developer

Qualification: BCA/BTECH/BSCIT/BE/MCA/MTECH/MSCIT/ ME with relevant skills and interest may apply.

Salary: 30000 – 50000 per month

Experience: 3+ Years

Location: Mahape, Navi Mumbai (Work from Home for Next 4-5 months post that It can be working from office but people who just want to work from home are also welcome)

Job Profile/Description:

a) 3+ years of experience in Native iOS Application development.

b) Experience on iOS, iPhone SDK, Objective-C/Swift, Xcode & Interface Builder, MacOS,

Auto-layout, Autoresing.

c) Experience with Core Data, SQLite, Location Based Services added advantage.

d) Understanding of building App that utilizes web-services to tie applications to server-side APIs,

via REST and SOAP.

e) Experience with the implementation of third-party libraries and API.

f) Working knowledge of the general mobile landscape, architectures, trends, and emerging

technologies.

g) Should be aware of platform-independent mobile application development trends/ tools

h) Experience in developing enterprise mobility is desirable

i) Good interpersonal skills, for effective communication with business and development teams

j) Proven track record of successful and timely project delivery

k) Well Conversant on iOS along with other mobile platform for Mobile Application

l) Development and integration.

m) Should have executed at least three projects from start to finish in iOS

n) The position requires an expert understanding of complex, multi-phased projects and the

o) Understanding of apple design principles and interface guidelines.

P) Experience in uploading iOS apps on the App Store.

q) Candidate should be Quality and cost-driven with strong oral and written communication,

interpersonal skills.

r) Motivated to learn and implement new processes and technologies.

s) Candidate must have the ability to perform under a stringent timeline.

t) Should be a good Team player and team mentoring.

u) Contain good knowledge of different iPhone and iPad devices screen resolutions.

v) Proficient in code versioning tools including Mercurial, Git, and SVN.

w) Experience with performance and memory tuning with tools (such as Instruments and Shark,

depending on project needs)

x) Knowledge of Flutter will be nice to have

Only applicants who are available full time for a minimum duration of 1 year can apply.