Customer support

We are looking for a highly motivated individual that can help us solve interesting and complex problems for our clients. You will be working closely with product and engineering teams based out of the USA, Europe, and India to build proof-of-concepts, validate strategic architecture decisions, and develop modern and scalable solutions. We firmly believe that your success is our success, and we are willing to take a stake in that.

About Altir

Altir is a product engineering company that builds top-notch software products for very select companies across various industries and stages of their lifecycle. We help start-ups to Fortune 500 companies nurture and transform validated ideas into successful products by amalgamating efficient business & technology strategy, development, and engineering capabilities. We are a team of entrepreneurs, engineers, product leaders, and designers who are builders and systems thinkers coming from some of the most iconic technology companies like Microsoft, Accenture, Apple, Google, and Salesforce. We exercise thorough attention to detail at every stage – from product exploration to delivery, integrating technology, automation, and our teams' expertise into the mix. We infuse our prowess from the consumer and enterprise worlds into every client's business. Our customers work with us to be their force multipliers, disrupters and to help them create unfair advantages.

Hailing from some of the world’s most innovative technology companies, we’re a team of seasoned entrepreneurs and makers. We’ve learned what it takes to build paradigm-shifting technology and companies, but we learned it the hard way. That’s why we created Altir - to be disruptive by design. By generating a suite of knowledge resources, category-defining playbooks, and reusable technology components, we’ve productized the launch and scale of transformational companies for maximum impact.

Company Link:

http://www.altir.co

Requirements

*5-10 years of software engineering experience with at least 4 years of experience in react.

*Programming languages (Typescript, JavaScript, Reactjs , redux)

*Creating fluid visual interactions. Developing and implementing mobile user experience patterns.

*Developing and maintaining iOS/Android applications from the requirements to the App Store.

Unit Test (Jest, Mocha), software design patterns and data structures.

*Excellent leadership, stakeholder management and program management skills.

*Successful experience in a properly functioning agile team would be extremely advantageous.

Required

*Design and develop user interface components using React.js This includes creating reusable components and front-end libraries for future use.

*Optimize components for maximum performance across a vast array of web-capable devices and browsers.

*Redux for state management.

*React JS developers should be proficient in modern web development.

*Implement automated testing platforms and unit tests.

*Develop and maintain user interfaces using React.js.

Must have

*Strong understanding of web technologies, including HTML, CSS, and JavaScript

*Experience with code migration and refactoring

*Strong problem-solving skills and ability to troubleshoot technical issues

*Excellent communication skills and ability to work collaboratively with cross-functional teams

*Strong attention to detail and ability to deliver high-quality code

*Ability to work in a fast-paced, dynamic environment

Benefits

*Participation in profit sharing

*Parental leave

*Opportunity to travel and work with our global team

*Flexible PTO and work timings

*Premium health insurance

*Teammate recognition awards

*Company get together, off sites and events

We're hiring a senior SDET to work on our hybrid android application (WebView based). Our app is how over 10 million dairy farmers trade cattle, in a peer-peer marketplace, to improve their economic conditions. Your frameworks and tools will have a far-reaching impact on a dairy farmer's life and indirectly make a positive impact on our GDP.

Ideally, you’re a person who loves performing test automation, including the creation & management of test scenarios, documentation, and coding tests. You will help drive the design & building of E2E test automation and frameworks for our React.js based hybrid mobile application. Moreover, you will find bottlenecks & thresholds in existing code with the help of automation tools.

From our end, you will get a fast-paced environment to learn and grow. You’ll get opportunities to represent the company in events like Devoxx, Google Developer Days India, etc.

Generally speaking, we’re after individuals that are curious about the possibility of technology, are eager to learn, and are diligent and kind. Our teams work well because we place trust in them to succeed. We trust you to do well.

Prior experience with Appium or other automated mobile testing technologies

• Knowledge of front-end/UI testing is highly desired.
• Hands-on experience on more of TestNG, JUnit, Spring Test, etc.
• Experience in working with Agile + DevOps' process management methodology.
• Experience in using one or more of RestAssured, SuperTest, Postman, Swagger.
• Experience in using mocking frameworks
• Experience in using API testing frameworks
• Experience in Performance testing frameworks and the ability to design performance tests
• Experience in some scripting languages, like Shell, Python, etc.

With millions of transactions each month, it is one of the world’s fastest-growing agritech companies. We continue to re-imagine and re-engineer the dairy ecosystem in India, and each team member will have significant ownership of the key components that go into this mission!

Till now, it  has primarily focused on building a peer-to-peer cattle trading platform and the journey of  has been very encouraging and promising - we have reached more than 5 million dairy farmers within a short span of 1.5 years. More than 300,000 cattle have been sold through us which amounts to 3000 Crore Rs of GTV and is now at a monthly run rate of 320 Crore Rs GTV. Our dairy farmers have rated us 4.6 out of 5 and 60% of our dairy farmers refer us to at least one friend every month.

Customer Support at Contlo

Contlo is a pioneering AI native marketing platform that empowers modern, fast-growing businesses to leverage their brand's generative AI Model for end-to-end marketing optimization. Our platform enables businesses to drive customer retention through personalised campaigns and automated customer journeys across various channels, including Email, SMS, WhatsApp, Web push, and Social media.

With Contlo's Brand AI ModelTM, businesses can orchestrate all their brand marketing activities by generating personalised marketing creatives and copies, creating behaviour-based customer segments, and auto-generating customer journeys. As the Brand AI ModelTM is utilized, it continuously learns, improving marketing outcomes and enhancing sales performance.

At Contlo, we are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.

Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To succeed in this role, you should be an excellent communicator who can earn our clients’ trust. You should also be familiar with help desk software.

Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.

Responsibilities-

• ● Respond to customer queries in a timely and accurate way, via phone, email or chat
• ● Identify customer needs and help customers use specific features
• ● Analyze and report product malfunctions (for example, by testing different scenarios or
• impersonating users)
• ● Update our internal databases with information about technical issues and useful
• discussions with customers
• ● Monitor customer complaints on social media and reach out to provide assistance
• ● Share feature requests and effective workarounds with team members
• ● Inform customers about new features and functionalities
• ● Follow up with customers to ensure their technical issues are resolved
• ● Gather customer feedback and share with our Product, Sales and Marketing teams
• ● Assist in training junior Customer Support Representatives

Requirements and skills-

• ● Experience as a Customer Support Specialist or similar CS roles
• ● Familiarity with our IT SaaS industry is a must
• ● Experience using help desk software and remote support tools
• ● Understanding of how CRM systems work
• ● Excellent communication and problem-solving skills
• ● Multi-tasking abilities
• ● Patience when handling tough cases
• ● B.Tech/BCA degree 

About Company

Our client works in the area of skilling and livelihoods for underserved youth. This is a pioneering program with a strong PPP model, an agency-led approach to livelihoods and a vision of socio-economic transformation. The Lighthouses are run through a public-private partnership that empowers the Government, Corporates, NGOs and Citizens to work together towards changing lives.

The Global Opportunity Youth Network (GOYN) is a global initiative catalysing systems shifts for youth opportunity in communities around the world through the creation of sustainable training, employment, and income-earning pathways. GOYN works with “Opportunity Youth” — young people aged 15-29 who are out of school, unemployed, or working in informal jobs.

Designation: Content Manager, Digital Opportunities Project, GOYN, Pune

Reporting To: Director, GOYN : Pune

No. of positions: 1

Expectations / Deliverables:

● Build enduring relationships with NGOs, community based organizations, corporates, employment agencies, skilling organisations, digital platforms and government including PMC for enabling collective action at the city level.

● GOYN brand-building and enrolment of various stakeholders as partners

● Ensure creation of a dynamic working relationship with partners to ensure smooth enrolment of youth into various livelihood/non-livelihood institutions

● Ensure timely updates from partners regarding youth livelihood status to help maintain the youth journey database and enable feedback mechanisms

● Coordinate with organizations to conduct livelihood sessions for youth in the community settings

● Experience in reaching consensus and drafting MoU's

● Be up to date with any developments in the ecosystem and forge new partnerships with youth facing organizations

● Collate, develop and distribute engaging content aligned with the digital platform from partner organisations

● Collaborate with design teams to plan and develop site content, style and layout

● Use content management systems to analyze platform traffic and user engagement metrics

● Manage content distribution to other channels and social media platforms to increase web traffic.

● Ensure legal compliance (copyright and data protection) and secrecy of OY data

● Stay up to date with developments and generate new ideas to draw the audience’s attention.

Preferred Skill sets, Years of Experience, Professional Background:

● Post Graduation in any background, with 1-3 years of experience in the field of Content writing and partnership building

● Strong commitment towards building relationships with organizations in the ecosystem

● Hands-on experience with MS Office and WordPress

● Basic technical knowledge of HTML and video editing etc.

● Knowledge of SEO

● Competent in managing social media

● Excellent writing skills in English, Hindi and Marathi

● Attention to detail

● Good organizational and time-management skills

● Open to travel.

· Proactively recommend new features and improvements to optimize and grow the use of the platform.

· Collaborate with key stakeholders to build, iterate, and improve existing or new processes and functions.

· Design, build, and deliver tailored Salesforce solutions for the business using Salesforce and other connected technologies.

· Uphold and promote best practices, design guidelines for security practices.

· Day to day administration, troubleshooting, and maintenance of the connected Salesforce platforms

· Support the continued build-out of key reports and dashboards, data administration, and integrity upkeep.

· Provide technical specifications and help maintain overall documentation for the business.

Skills and Qualifications

· At least 2 years of experience with technical implementations

· In-depth technical knowledge of Salesforce development and standard features

· Advanced experience with Salesforce.com configurations

· Should be aware about the best practices and governance limits.

· Leverage recommended frameworks.

· Knowledge in SFDC database with SOQL & SOSL

· Strong Salesforce development experience including working knowledge and ability to code in APEX (classes, triggers, batch processes and web services, Salesforce APIs, SOQL, and Force.com.

· Good understanding of Java Scripts and Cascading Style Sheets.

· Should have exposure to lightning aura components.

· Hands-on experience on REST and BULK API’s

· Good understanding of sales business process

· Should be able to understand the issue in live project and identify the RCA.

· Ability to analyse business processes/requirement and suggest the best possible solution.

Preferred Qualifications

· Bachelor of Engineering

Love to write?  

SoftwareSuggest & CallHippo requires language geeks who can write attractive tech content. The only qualification is the command over language and if you are experienced than it is the cherry on the top! 

You can work from your location. 

Experience:- 3Years+

Should Possess following skills:

• Excellent verbal and written communication skills
• Understanding of web publishing requirements
• Expertise in social media platforms
• Ability to write, rephrase and modify unique contents

Should be good at:

• Writing web content for website/ portals from scratch
• Editing and proofreading content once is written
• Writing, editing and proofreading copy for client projects based on material supplied by them.
• Research and Conceptualization.

Tech Lead (Job Description)

About Us

Geo-Insighter is a SaaS-based Next Generation GIS tech start-up working towards helping multiple industries in solving drone data visualisation, analytics and processing problems. It has one of the most advanced Geo-Video players with world-class features and tools to get productive outcomes.

The expectation of the Position: Works independently under limited supervision and applies knowledge of the subject matter in Applications Development. Possess sufficient knowledge and skills to effectively deal with issues, and challenges within the field of specialisation to develop simple application solutions. Second-level professional with a direct impact on results and outcomes. Directly responsible for complete development in the company while directly reporting to founders.

Responsibility And Duty

Key Responsibility Area :

• The candidate must possess a strong technology background with advanced knowledge of Angular 2+, NodeJs, Cloud and web technologies.
• At least 3+ years of strong experience with enterprise-wide systems/platform web development using Angular 8+ as the frontend framework.
• Having strong knowledge of working with JavaScript/Typescript concepts and ES6 features.
• Good understanding of coding principles like modularity, and re-usability.
• Knowledge in Angular UI frameworks like Bootstrap, and Angular Material and should be good in developing Responsive applications
• Thorough knowledge of working with HTML5 language and CSS3.
• Strong experience in managing User Interfaces for data-intensive platforms.
• Hands-on experience in third-party libraries for Graphs, Complex Data Tables, Full calendars etc.
• Strong Experience in Version control like GIT.
• Ability to understand requirements and design UX and translate UX designs into actual product implementation.
• Self-starter with the ability to take a task to completion independently.
• CI/CD pipeline (Build and deploy) for Angular applications.
• Knowledge of AWS Cloud Services
• Must understand Caching strategy and implementation
• Leverage CSS effectively
• Experience in handling a team of at least 5 people.
• Understand all security measures required in deploying the application
• Deep understanding of application architecture

Skills

Must-Have :

• The candidate must possess a strong technology background with advanced knowledge of Angular 2+, NodeJs, and Cloud and web technologies.
• At least 3.5+ years of strong experience with enterprise-wide systems/platform web development using Angular 7+ as the frontend framework.
• Understanding NodeJs (Backend Technologies) along with MongoDB (NoSQL).
• Having strong knowledge of working with JavaScript/Typescript concepts and ES6 features.
• Understanding of cloud technologies 
• Good understanding of coding principles like modularity, and re-usability.
• Knowledge of Angular UI frameworks like Bootstrap, and Angular Material and should be good in developing Responsive applications.
• Thorough knowledge of working with HTML5 language and CSS3.
• Strong experience in managing User Interfaces for data-intensive platforms.
• Strong Experience in Version control like GIT.
• Experience in handling a team of at least 5 People.
• Understand all security measures required in deploying the application.
• Entrepreneurial mindset

Nice to Have :

• Understanding of mobile application development, using flutter.
• Understanding of IoT.
• Familiar with GPS, accelerometer and other mobile sensors.
• Previous Startup Experience

• 3+ years proven work experience as a Mobile developer.
• Experience using web services (HTTP, REST, SOAP) using JSON, API and API Framework) .
• Good knowledge of object-oriented design patterns and Multi-threading concepts
• Good knowledge of the SQLite database and the Google Play Services like Push Notifications (fcm/sns)
• Strong mobile UI design (multi-screen resolutions), coding, support and maintenance
• Knowledge of HTML5, Bootstrap, JavaScript,
• Experience with third-party libraries and APIs (like Facebook, Twitter, etc.)
• Proficient iOS and Android mobile app experience are a plus
• In-depth knowledge of at least two Framework/Libraries like React Native / Ionic / Framework7 / Aurelia / PhoneGap / Flutter and angular / react / vue / Mobile Angular UI/ Kendo UI.
• Knowledge of bench marking and optimization
• Mandatory : self sufficient developer and must have prior experience of hybrid development [atleast 3 projects]